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Reporting to the COO, this leader will be accountable for delivering ambitious bookings targets, developing a high-performing team of Enterprise Sales Directors, and building a disciplined and repeatable enterprise sales motion.</p>\n<p>This is a hands-on role managing a team of five Enterprise Sales Directors - with more growth ahead. You&#39;ll lead from the front: coaching sellers through opportunities, engaging directly with executive buyers, developing account and deal strategies, and personally helping close Zus&#39;s most important and complex enterprise customers.</p>\n<p><strong>Lead and Develop the Enterprise Sales Team</strong></p>\n<ul>\n<li>Lead and develop a high-performing team of Enterprise Sales Directors, creating a culture of ambition, accountability, preparation, and continuous improvement</li>\n<li>Set clear expectations for individual and team performance and hold the organization accountable for delivering against bookings targets</li>\n<li>Coach sellers deeply on discovery, qualification, account strategy, executive engagement, value articulation, negotiation, and closing</li>\n<li>Regularly join customer meetings, pipeline reviews, and deal strategy sessions – not simply to inspect results, but to actively improve seller performance</li>\n<li>Develop Enterprise Sales Directors into exceptional enterprise sellers capable of navigating complex organizations and building relationships with senior executives</li>\n<li>Recruit, onboard, and develop outstanding sales talent as Zus grows</li>\n<li>Build a culture where feedback is frequent, specific, actionable, and expected</li>\n</ul>\n<p><strong>Own Bookings &amp; Enterprise Sales Execution</strong></p>\n<ul>\n<li>Own the enterprise sales number and consistently deliver against ambitious quarterly and annual bookings targets</li>\n<li>Establish a clear operating cadence around pipeline generation, pipeline coverage, opportunity progression, forecasting, and closing</li>\n<li>Maintain a detailed understanding of every significant opportunity and proactively identify where Zus leadership intervention can improve the probability or speed of a close</li>\n<li>Create accountability for the leading indicators that ultimately drive bookings, including pipeline creation, stage conversion, sales velocity, deal size, and win rate</li>\n<li>Build a forecasting process that is rigorous, transparent, and consistently accurate</li>\n<li>Identify performance gaps early and take decisive action to address them</li>\n<li>Continuously improve the productivity and effectiveness of the enterprise sales organization</li>\n</ul>\n<p><strong>Personally Drive Strategic Enterprise Deals</strong></p>\n<ul>\n<li>Act as an executive sponsor and active seller on Zus&#39;s largest and most strategically important opportunities</li>\n<li>Work directly with Enterprise Sales Directors to develop account strategies, map stakeholders, build champions, navigate procurement, and create compelling business cases</li>\n<li>Establish trusted relationships with C-suite and senior executives across healthcare organizations</li>\n<li>Lead or participate in critical discovery conversations, executive presentations, commercial negotiations, and closing conversations</li>\n<li>Help customers understand both the immediate value of Zus and the 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transitions from sale through implementation, adoption, and expansion</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>10+ years of enterprise B2B sales experience, including significant leadership responsibility in complex, high-value sales environments</li>\n<li>A strong track record of building and leading high-performing enterprise sales teams and consistently delivering against ambitious bookings targets</li>\n<li>Proven ability to coach senior sellers, improve deal execution, and personally help close strategic enterprise customers</li>\n<li>Deep expertise in enterprise sales fundamentals, including pipeline management, forecasting, qualification, executive engagement, negotiation, and closing</li>\n<li>Strong operational discipline and the ability to use data, metrics, and sales analytics to diagnose performance and improve conversion, velocity, win rates, and productivity</li>\n<li>Executive presence, commercial judgment, and the ability to build trust with senior leaders across complex healthcare organizations</li>\n<li>A hands-on leadership style and comfort moving between strategy, team development, operating rigor, and direct customer engagement</li>\n<li>Experience operating effectively in a fast-moving, growth-stage environment with high expectations for ownership and results</li>\n</ul>","enriched_at":1786788411143},{"id":"job_004c32d6-5ac","title":"Head of Customer Success","source_url":"https://jobs.lever.co/zushealth/7c8eb3a1-728f-4434-a4c3-5c5ee4f6181b","location":"Boston, MA","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Operations","description":"<p>We are looking for a hands-on and knowledgeable healthtech leader that is eager to jump into and build a Customer Success function at a growing healthcare data platform startup.</p>\n<p>As Head of Customer Success at Zus, you will be responsible for leading and optimizing the Customer Success function, with a primary focus on enterprise Value-based Care customers.</p>\n<p>The successful candidate will drive customer satisfaction, retention, and growth by implementing effective strategies, processes, and metrics.</p>\n<p>This person will partner with all parts of the organization to ensure our customers are highly engaged and growing their usage of the Zus Aggregated Profile.</p>\n<p>This role will report to the Chief Commercial Officer and will build and lead a team as Zus grows.</p>\n<p>We&#39;re a remote first company and this person should be comfortable in a hybrid setup where they are either coming into our Boston office or traveling in on a regular basis.</p>\n<h3>Responsibilities:</h3>\n<ul>\n<li>Develop and execute a comprehensive customer success process and strategy aligned with company objectives</li>\n<li>Build and nurture strong relationships with key enterprise customers, ensuring their needs are met and exceeded</li>\n<li>Define and track key metrics and Key Performance Indicators (KPIs) to measure the success of customer engagement, satisfaction, and retention</li>\n<li>Collaborate with cross-functional teams, particularly sales, to align with overall company Objectives and Key Results (OKRs), contributing to the achievement of broader organizational goals</li>\n<li>Develop and enhance customer success processes to ensure efficiency, scalability, and a seamless customer experience</li>\n<li>Collaborate with other Zus teams to identify opportunities for upselling, cross-selling, and expanding key accounts while owning customer growth metrics</li>\n<li>Own the overall Zus revenue number and ensure steady growth, not just by the addition of new customers but by the continued growth of existing customer usage of Zus</li>\n<li>Stay abreast of industry trends, competitive landscapes, and emerging technologies to inform how we serve our customers</li>\n<li>Cultivate customer advocates by identifying success stories, testimonials, and references to showcase Zus Health&#39;s impact on their organizations</li>\n<li>Perform other tasks as assigned</li>\n</ul>\n<h3>Requirements:</h3>\n<ul>\n<li>Proven experience in a senior-level Customer Success leadership role, preferably leading teams</li>\n<li>Proven experience in an account management or customer success function within a healthcare technology setting, with a focus on value-based care companies</li>\n<li>Demonstrated success in managing enterprise-level customer relationships and growing key accounts</li>\n<li>Track record of implementing and optimizing customer success processes</li>\n<li>Analytical mindset with the ability to derive insights from customer data</li>\n<li>Strong understanding of healthcare industry dynamics, regulations, and market trends</li>\n<li>Ability to hit and exceed targets in a fast-paced environment</li>\n<li>Exceptional communication, leadership and collaboration skills</li>\n<li>Passion for improving healthcare in the US</li>\n<li>Bachelor’s degree in Marketing, Business, or a related field; MBA is a plus</li>\n</ul>\n<h3>Benefits:</h3>\n<ul>\n<li>Competitive compensation that reflects the value you bring to the team a combination of cash and equity</li>\n<li>Robust benefits that include health insurance, wellness benefits, 401k with a match, unlimited PTO</li>\n<li>Opportunity to work alongside a passionate team that is determined to help change the world (and have fun doing it)</li>\n</ul>","enriched_at":1784138633980},{"id":"job_6eef23b2-6d8","title":"Staff Software Engineer, Platform","source_url":"https://jobs.lever.co/zushealth/9b7d1e23-a50f-4c46-8813-5a7f79901a03","location":null,"job_type":"full-time","experience_level":"staff","work_arrangement":"remote","category":"Engineering","description":"<p>Zus is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR integrations.</p>\n<p>We are looking for an experienced Staff Engineer to join the platform team at Zus, which builds our core data services. The ideal candidate will be excited to take on the challenge of processing, storing, and delivering the entire health records of millions of patients, providing low latency and high-availability for all operations.</p>\n<p>As part of our team, you will:</p>\n<ul>\n<li>Collaborate with product managers and internal users of the Zus Platform to ensure the platform is meeting the needs of our customers, both internal and external</li>\n<li>Collaborate with team members and across Engineering to iteratively prototype and develop new functionality</li>\n<li>Provide technical leadership, contributing to the architecture and design of the team’s systems</li>\n<li>Build and operate data services driving our applications and APIs</li>\n<li>Coach others to become better engineers</li>\n</ul>\n<p>You are a good fit because you:</p>\n<ul>\n<li>Learn fast and enjoy open-ended technical challenges</li>\n<li>Are interested in the business problems our customers face</li>\n<li>Have experience with operationally stable, scalable, and cost-efficient data services</li>\n<li>Enjoy owning your work and seeing it deploy safely in production</li>\n<li>Are skilled at building backend services in Go</li>\n<li>Have experience using Cloud Data Warehouses such as Snowflake, Big Query, Redshift, or Databricks</li>\n<li>Have experience with at least one of the following: deployment technologies (GitHub Actions, CircleCI, etc.), cloud providers (AWS, Azure, GCP), and Infrastructure as Code (Terraform, CloudFormation, etc.)</li>\n</ul>\n<p>It would be awesome if you were:</p>\n<ul>\n<li>Experienced in building and running large-scale systems in the cloud using Go</li>\n<li>Experienced in AWS DynamoDB</li>\n<li>Knowledgeable about application security</li>\n<li>Experienced in working with healthcare data and APIs</li>\n<li>Familiar with the FHIR and/or TEFCA standards</li>\n</ul>\n<p>Additional Information:</p>\n<ul>\n<li>Competitive compensation that reflects the value you bring to the team, a combination of cash and equity</li>\n<li>Robust benefits that include health insurance, wellness benefits, 401k with a match, unlimited PTO</li>\n<li>Opportunity to work alongside a passionate team that is determined to help change the world (and have fun doing it)</li>\n</ul>","enriched_at":1784052260509},{"id":"job_8cf5a16f-772","title":"Interoperability Operations Analyst","source_url":"https://jobs.lever.co/zushealth/c7f516d4-bd01-403e-bd06-40af78ff0e01","location":"Boston, MA","job_type":"full-time","experience_level":null,"work_arrangement":"hybrid","category":"Operations","description":"<p>Zus is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR integrations.</p>\n<p>As Interoperability Operations Analyst, you&#39;ll build the metrics, intelligence, and tooling that make it possible for every customer on the Zus network to have access to the most comprehensive clinical data possible and understand exactly what they have.</p>\n<h3>Responsibilities</h3>\n<h4>Coverage Intelligence</h4>\n<ul>\n<li>Build and maintain metrics and dashboards to track clinical data coverage across the Zus network , by geography, network, data type, and customer</li>\n<li>Identify coverage gaps and anomalies, investigate root causes, and communicate findings clearly to customers and internal stakeholders</li>\n<li>Deliver regular coverage intelligence to help every customer understand the depth and breadth of their data , and what&#39;s driving any gaps</li>\n</ul>\n<h4>Operations Partnership</h4>\n<ul>\n<li>Work closely with support and solutions teams to translate coverage findings into operational actions , escalations, network outreach, configuration changes</li>\n<li>Develop and maintain playbooks for recurring coverage issues, turning one-off investigations into repeatable processes</li>\n<li>Contribute to onboarding quality by flagging patterns in new participant data that suggest connectivity or configuration problems</li>\n</ul>\n<h4>Tooling &amp; Automation</h4>\n<ul>\n<li>Build internal tools, scripts, and automated workflows that reduce manual analysis and surface insights faster</li>\n<li>Experiment with AI tools and BI platforms to accelerate how the team operates</li>\n<li>Partner with engineering and product to ensure the systems relied on generate the necessary signals</li>\n</ul>\n<h4>Product Feedback Loop</h4>\n<ul>\n<li>Translate operational data into product requirements , if a coverage gap is systematic, articulate why it&#39;s a product problem and what solving it would require</li>\n<li>Partner with UX and engineering to shape internal and customer-facing experiences that make coverage intelligence intuitive and actionable</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>SQL fluency: writing queries naturally and reaching for them first when questioning data</li>\n<li>Experience with BI tools (Looker, Metabase, Tableau, etc.) is a plus</li>\n<li>Automation instinct: not accepting manual work as permanent, comfortable in Python, and curious about AI-assisted workflows</li>\n<li>Analytical curiosity: noticing when numbers don&#39;t add up and following the thread</li>\n<li>Clear communicator: translating coverage analysis into a crisp, jargon-free narrative for customers or executives</li>\n<li>Healthcare interest: prior exposure to clinical data formats (FHIR, HL7, C-CDA) or the provider/EMR ecosystem is a plus, but a genuine interest in how healthcare data flows is what matters most</li>\n</ul>\n<h3>Benefits</h3>\n<ul>\n<li>Competitive compensation reflecting the value brought to the team, a combination of cash and equity</li>\n<li>Robust benefits, including health insurance, wellness benefits, 401k with a match, unlimited PTO</li>\n<li>Opportunity to work alongside a passionate team determined to help change the world</li>\n</ul>","enriched_at":1782457399902},{"id":"job_24e016b4-7b8","title":"Future Zusers","source_url":"https://jobs.lever.co/zushealth/5663a4bd-c398-4df3-9f95-65dc37454750","location":"Boston","job_type":"full-time","experience_level":null,"work_arrangement":"remote","category":"Engineering","description":"We're looking for a talented individual to join our G&A team as a Future Zuser. As a shared health data platform, we're committed to accelerating healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR integrations.\n\nOur mission is to catalyze healthcare's greatest inventors by maximizing the value of patient insights. We partner with HIEs and other data networks to aggregate patient clinical history and then translate that history into user-friendly information at the point of care.\n\nResponsibilities:\n\n* Collaborate with our team to develop and implement new features and functionality\n* Work closely with our engineering team to ensure seamless integration with our platform\n* Provide exceptional customer support and resolve any issues that may arise\n\nBenefits:\n\n* Competitive compensation package including cash and equity\n* Robust benefits including health insurance, wellness benefits, and 401k with a match\n* Unlimited PTO and flexible work arrangements\n\nIf you're passionate about disrupting the current healthcare system and want to be part of a dynamic team, we encourage you to apply.","enriched_at":1776431640156}],"category_normalised":[{"category":"operations","count":2},{"category":"engineering","count":2},{"category":"sales","count":1}],"velocity":{"weeks":[{"week_start":"2026-04-13","count":1},{"week_start":"2026-06-22","count":1},{"week_start":"2026-07-13","count":2},{"week_start":"2026-08-10","count":1}],"trend":"stable","wow_pct":-50},"momentum":{"recent_14d":0,"prior_14d":0,"growth_pct":0,"classification":"stable"},"salary_vs_industry":{"company_median":202500,"industry_median":null,"percentile":null,"sample_size":4,"by_region":[{"region":"United States","company_median":162500,"industry_median":null,"sample":2},{"region":"Unknown","company_median":202500,"industry_median":null,"sample":2}],"transparency_pct":80,"industry_transparency_pct":0,"transparency_warning":false},"market_share":{"company_jobs":5,"industry_total":5,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.266,"skill_weighted_score":0,"top_exposed_titles":[],"top_exposed_skills":[]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"United States","count":3,"share_pct":100}],"emerging":[],"shrinking":[]},"seniority_anomalies":{"exec_recent_30d":0,"exec_prior_90d_avg":0.7,"exec_growth_pct":-100,"notable_exec_hires":[]},"posting_dynamics":{"median_days_open":41,"industry_median_days_open":null,"long_open_count":1,"closure_rate_pct":0}}}}