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As the frontline that keeps our global payment operations running smoothly, you will build and maintain real-time monitoring systems, respond to critical incidents, and work with backend teams to diagnose and resolve issues quickly.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Implement and maintain a robust real-time monitoring system to ensure full visibility into critical workflows</li>\n<li>Provide top-notch support to clients, addressing issues, answering queries, and escalating critical incidents when necessary</li>\n<li>Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing</li>\n<li>Create and standardize operational processes for scalability and consistent service quality</li>\n<li>Analyze recurring issues and propose data-driven improvements</li>\n<li>Ensure continuous operational coverage with well-structured shift handovers</li>\n<li>Participate in development activities to build hands-on backend knowledge</li>\n<li>Identify gaps in current tools and workflows and bring solutions to the table</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Fluent English and good communication</li>\n<li>2+ years of experience in technical support, NOC operations, or a similar role</li>\n<li>Basic knowledge of monitoring tools and alerting systems</li>\n<li>Coding experience , scripting, debugging, or log analysis</li>\n<li>Familiarity with APIs and ability to assist users with integration or connectivity issues</li>\n<li>Strong analytical and problem-solving mindset</li>\n<li>Customer empathy and a service-oriented approach</li>\n<li>Comfort working in fast-paced, high-stakes environments</li>\n</ul>\n<p>Additional Requirements:</p>\n<ul>\n<li>Mid or senior level</li>\n<li>Availability to work Saturdays and Sundays and cover extra hours if needed</li>\n</ul>","enriched_at":1793348302229},{"id":"job_28265240-46d","title":"Corporate IT Manager","source_url":"https://jobs.lever.co/yuno/95b3fdf9-a80d-4c1e-b7a1-ec2ca78e7096","location":"Bangalore","job_type":null,"experience_level":"senior","work_arrangement":"remote","category":"IT","description":"<p>Yuno is looking for a Corporate IT Manager based in India to own the internal technology backbone that keeps their fully remote, global team productive and secure. The successful candidate will lead Corporate IT, designing systems and automation that scale as Yuno grows across 190+ countries.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Corporate IT ownership and roadmap</li>\n<li>Device and endpoint management</li>\n<li>Identity and access management</li>\n<li>SaaS administration and governance</li>\n<li>Security and compliance</li>\n<li>Automation</li>\n<li>Team leadership and enablement</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>5+ years in corporate IT, IT operations, or IT systems engineering</li>\n<li>Experience managing or mentoring IT team members</li>\n<li>MDM expertise with Jamf Pro, Intune, or Kandji</li>\n<li>Identity and access management with Okta or equivalent</li>\n<li>SaaS administration with Google Workspace, Slack, Atlassian, etc.</li>\n<li>Security and compliance experience with SOC 2, ISO 27001, or PCI DSS</li>\n<li>Scripting and automation skills with Python, JavaScript, PowerShell, etc.</li>\n</ul>\n<p><strong>Nice to Have:</strong></p>\n<ul>\n<li>Building AI-driven IT automation</li>\n<li>Hardware lifecycle and asset management</li>\n<li>Experience in the payments or fintech industry</li>\n<li>Familiarity with Zero Trust, PAM, and least-privilege access models</li>\n</ul>\n<p><strong>What We Offer:</strong></p>\n<ul>\n<li>Competitive compensation</li>\n<li>Remote work from anywhere in India</li>\n<li>Home office bonus</li>\n<li>Work equipment</li>\n<li>Stock options</li>\n<li>Health plan</li>\n<li>Flexible days off</li>\n<li>Language, professional, and personal growth courses</li>\n</ul>","enriched_at":1792515833746},{"id":"job_1ab3b048-097","title":"Technical Account Manager","source_url":"https://jobs.lever.co/yuno/c59fa4ff-62f0-4ea1-96c6-a0828dc017f7","location":"Brazil","job_type":null,"experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"<p>We are seeking a Technical Account Manager to own and elevate Yuno&#39;s technical customer relationships across Latin America. This is a leadership position for someone who combines deep technical expertise with the ability to inspire a team, build trust with customers, and drive outcomes that matter.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges</li>\n<li>Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation</li>\n<li>Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring</li>\n<li>Build deep knowledge of each customer&#39;s business model, technical stack, and operational needs to proactively unlock value</li>\n<li>Partner with developers and senior engineers to provide strategic technical guidance and support solution design</li>\n<li>Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap</li>\n<li>Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth</li>\n<li>Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery</li>\n<li>Champion the LATAM customer base internally, bringing regional intelligence into Yuno&#39;s strategic conversations</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Fluency in English and Portuguese is a plus; Spanish is a plus</li>\n<li>5+ years of experience in technical account management or integration engineering, preferably in fintech or payments</li>\n<li>Proven track record of leading or mentoring technical teams</li>\n<li>Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger</li>\n<li>Proficiency in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, and modern frameworks</li>\n<li>Hands-on experience in at least one server-side language: Golang, Python, Node.js, or equivalent</li>\n<li>Familiarity with server and database technologies including Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or similar</li>\n<li>Strong analytical, problem-solving, and project management skills</li>\n<li>Excellent organizational skills with the ability to manage multiple accounts, team priorities, and concurrent projects</li>\n<li>Clear and compelling communication with both technical and non-technical stakeholders at all seniority levels</li>\n<li>Experience with ticketing systems is a plus</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Competitive Compensation</li>\n<li>Remote Work – You can work from everywhere!</li>\n<li>Home Office Bonus – A one-time allowance to help you create your ideal home office.</li>\n<li>Work Equipment</li>\n<li>Stock Options</li>\n<li>Health Plan wherever you are.</li>\n<li>Flexible Days Off</li>\n</ul>","enriched_at":1790136490265},{"id":"job_25cda12b-dfa","title":"Key Account Manager NA","source_url":"https://jobs.lever.co/yuno/fff9e530-0bbd-40ed-8ffd-1d7ac1f12cf1","location":"Americas","job_type":null,"experience_level":"senior","work_arrangement":"remote","category":"Sales","description":"<h3>Job Overview</h3>\n<p>We&#39;re looking for a Senior Key Account Manager to own Yuno&#39;s most strategic and enterprise accounts, turning them into long-term, high-impact partnerships.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Own strategic relationships with enterprise accounts, serving as the primary point of contact and trusted advisor to C-level stakeholders.</li>\n<li>Design account strategies that move clients from growth to strategic tier, adjusting tactics based on portfolio segmentation (Tier 1 Strategic / Tier 2 Growth / Tier 3 Transactional).</li>\n<li>Lead commercial negotiations on renewals, pricing, payment terms, and supply agreements, building quantified business cases through value-based negotiation.</li>\n<li>Drive revenue expansion through upselling and cross-selling while building a portfolio-wide pipeline of high-quality opportunities.</li>\n<li>Own monthly, quarterly, and annual forecasting and account planning, anticipating revenue risks and growth opportunities.</li>\n<li>Own account health metrics, including NPS and client referenceability, addressing concerns before they affect satisfaction.</li>\n<li>Analyze true client profitability and formulate strategies to protect margins against discounting.</li>\n<li>Collaborate across Sales, Product, Legal, Finance, and Operations to resolve complex technical and operational issues at the executive level.</li>\n<li>Mentor junior KAMs and peers, and participate in strategic account review boards.</li>\n<li>Gather client feedback to shape Yuno&#39;s product roadmap and stay ahead of payment industry trends.</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>3-4 years of B2B experience in Key Account Management, Customer Success, or Enterprise Relationship Management within payments, fintech, or technology, with a proven track record of influencing C-level executives.</li>\n<li>Demonstrated expertise in value-based commercial negotiation, business case quantification, contract renewals, and account portfolio segmentation.</li>\n<li>Strong command of forecasting, pipeline building, and managing complex account portfolios with strict attention to detail.</li>\n<li>Ability to combine strategic empathy with technical understanding of payment infrastructure to resolve executive-level client issues.</li>\n<li>High ownership mindset, with a track record of driving initiatives to completion in fast-paced, ambiguous startup environments.</li>\n</ul>\n<h3>Benefits</h3>\n<ul>\n<li>Competitive Compensation</li>\n<li>Remote Work – You can work from everywhere!</li>\n<li>Home Office Bonus – A one-time allowance to help you create your ideal home office.</li>\n<li>Work Equipment</li>\n<li>Stock Options</li>\n<li>Health Plan wherever you are.</li>\n<li>Flexible Days Off</li>\n</ul>","enriched_at":1790136456906},{"id":"job_ca5fef2e-d45","title":"Technical Support","source_url":"https://jobs.lever.co/yuno/d8ba76db-1c82-4254-9119-70c2d4d41b7d","location":"Colombia","job_type":null,"experience_level":"entry","work_arrangement":"remote","category":"IT","description":"<p>We are seeking a Technical Support Analyst to join our Global Customer Success organization. As a Technical Support Analyst, you will build and maintain real-time monitoring systems, respond to critical incidents, and work alongside backend teams to diagnose and resolve issues fast.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Implement and maintain a robust real-time monitoring system that ensures full visibility into critical workflows before incidents escalate</li>\n<li>Provide top support to clients, acting as the main line of defense to address issues, answer queries, and escalate critical incidents when necessary</li>\n<li>Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing</li>\n<li>Create and standardize operational processes that enable scalability and consistent service quality</li>\n<li>Analyze recurring issues and propose data-driven improvements to position the NOC as a strategic function</li>\n<li>Ensure continuous operational coverage with well-structured shift handovers</li>\n<li>Participate in some development activities to build hands-on backend knowledge</li>\n<li>Identify gaps in current tools and workflows and bring solutions to the table</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Fluent English (written and verbal)</li>\n<li>1 year of experience in technical support, NOC operations, or a similar role</li>\n<li>Basic knowledge of monitoring tools and alerting systems</li>\n<li>Coding experience , scripting, debugging, or log analysis</li>\n<li>Familiarity with APIs and ability to assist users with integration or connectivity issues</li>\n<li>Strong analytical and problem-solving mindset</li>\n<li>Customer empathy and a service-oriented approach</li>\n<li>Comfort working in fast-paced, high-stakes environments</li>\n</ul>","enriched_at":1789693559189},{"id":"job_6c7f7ca1-c96","title":"Sales Engineer","source_url":"https://jobs.lever.co/yuno/768b0eea-7ad9-4444-b475-3040aff146b7","location":"Americas","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Sales","description":"<p>We are seeking a Sales Engineer to join our team in Brazil. As a Sales Engineer, you will be a critical part of our Commercial team, working closely with prospects to understand their technical requirements and deliver tailored, code-level product demonstrations.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Partner with the sales team to understand customer&#39;s technical requirements and deliver tailored, code-level product demonstrations</li>\n<li>Design and execute custom API integrations and proof-of-concept environments based on each client&#39;s specific tech stack and use cases</li>\n<li>Respond to technical queries throughout the sales process , covering API architecture, authentication, webhooks, and data flows , acting as the bridge between customers, sales, and engineering</li>\n<li>Build and maintain sandbox environments, sample code, and Postman collections to accelerate prospect technical evaluation</li>\n<li>Collaborate with Product and Engineering to relay field feedback on API design and developer experience and influence product roadmap decisions</li>\n<li>Lead and contribute to RFP/RFI responses and all technical documentation , architecture diagrams, integration guides, and security questionnaires , required during the sales cycle</li>\n<li>Troubleshoot integration issues in real time during technical evaluations, diagnosing errors across API calls, webhooks, and payment flows</li>\n<li>Build credibility with technical and non-technical stakeholders alike by communicating complex payment orchestration concepts with clarity</li>\n<li>Identify patterns across prospects&#39; technical objections to surface insights that improve how we sell and how we build.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Advanced English &amp; Spanish</li>\n<li>3+ years of experience in a Sales Engineer, Solutions Engineer, or similar technical role within payments or fintech</li>\n<li>Hands-on experience with REST APIs, webhooks, and API testing tools (Postman, cURL)</li>\n<li>Working knowledge of at least one programming language (Python, JavaScript, or similar) to build sample integrations and debug code</li>\n<li>Understanding of payment industry protocols and security standards (PCI DSS, tokenization, 3DS, encryption)</li>\n<li>Familiarity with SQL and reading logs/traces to troubleshoot integration issues</li>\n<li>Proven ability to communicate complex technical concepts clearly to non-technical audiences</li>\n<li>Track record of delivering successful technical product demonstrations and presentations</li>\n<li>Strong analytical and problem-solving skills</li>\n<li>Excellent communication and interpersonal skills , you know how to read a room</li>\n</ul>\n<p>What We Offer:</p>\n<ul>\n<li>Competitive Compensation</li>\n<li>Remote Work – You can work from everywhere!</li>\n<li>Home Office Bonus – A one-time allowance to help you create your ideal home office.</li>\n<li>Work Equipment</li>\n<li>Stock Options</li>\n<li>Health Plan wherever you are.</li>\n<li>Flexible Days Off</li>\n</ul>","enriched_at":1786698424605},{"id":"job_d207a084-45f","title":"Go To Market Engineer","source_url":"https://jobs.lever.co/yuno/9a93d9ed-185c-4707-bffe-6561ef225890","location":"Bogota","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"<p>We are seeking a Go To Market Engineer to join our team. As a GTM Engineer, you will act as an internal consultant, embedded with our Solutions Engineers and pre-sales team. You will design and build AI agents, workflows, and automations to enhance the pre-sales process.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Design, build, and deploy AI agents and automations for the pre-sales team.</li>\n<li>Map the pre-sales process end-to-end to identify friction points and automation opportunities.</li>\n<li>Automate and accelerate RFP/RFI responses and security/compliance questionnaires.</li>\n<li>Build tools that speed up technical discovery, demo prep, and POC execution.</li>\n<li>Integrate AI tools with our CRM, proposal, and knowledge management systems.</li>\n<li>Prototype quickly, test with Solutions Engineers, and iterate based on real usage.</li>\n<li>Train and support the pre-sales team on adopting new AI tools and workflows.</li>\n<li>Monitor automation performance and continuously optimize for reliability and impact.</li>\n<li>Stay ahead of new AI tools, models, and frameworks relevant to pre-sales and GTM.</li>\n<li>Document workflows and automations so they&#39;re scalable and easy to maintain.</li>\n<li>Partner with Marketing to support and automate inbound lead handling.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Fluent English</li>\n<li>+3 years of experience in GTM Engineering, Sales Engineering, Solutions Engineering, or similar technical/commercial hybrid roles</li>\n<li>Hands-on experience building automations and AI agents (e.g., n8n, Zapier, Make, custom scripts, LLM APIs)</li>\n<li>Solid understanding of pre-sales workflows (discovery, demos, RFPs, POCs)</li>\n<li>Comfortable working with technical concepts such as APIs and integrations</li>\n<li>Proficiency with CRM and proposal/knowledge management tools (Salesforce, HubSpot, or similar)</li>\n<li>Comfortable writing scripts or light code (Python, JavaScript) to build custom integrations</li>\n<li>Strong problem-solving skills and ability to translate business needs into technical solutions</li>\n<li>Excellent communication skills to work directly with non-technical stakeholders</li>\n<li>Self-starter mindset, comfortable navigating ambiguity and fast-changing priorities</li>\n</ul>","enriched_at":1784052308096},{"id":"job_985694d4-e66","title":"Technical Engineering Leader","source_url":"https://jobs.lever.co/yuno/016fc224-be91-48f3-8075-3ca86b614b4f","location":"London","job_type":"full-time","experience_level":"staff","work_arrangement":"remote","category":"Engineering","description":"<h4>Who We Are</h4>\n<p>At Yuno, we are building the payment infrastructure that enables all companies to participate in the global market.</p>\n<h4>About The Role</h4>\n<p>We are looking for an experienced Engineering Leader to join our team. As a Technical Leader, you will lead a core part of our payments ecosystem, building and evolving solutions that serve enterprise clients using our payments platform.</p>\n<h4>Responsibilities</h4>\n<ul>\n<li>Lead the technical evolution of Yuno&#39;s merchant experience, focused on Core platform, APIs, and payment integrations.</li>\n<li>Own system and integration architecture connecting backend services and payment flows.</li>\n<li>Contribute hands-on to development, architecture decisions, and code reviews.</li>\n<li>Ensure scalable, maintainable, and well-documented solutions for enterprise merchants.</li>\n<li>Collaborate with Product, Backend, and Payments teams to align platform and merchant needs.</li>\n<li>Drive engineering best practices in API design, testing, and performance.</li>\n<li>Support and mentor engineers through technical guidance and architectural direction.</li>\n</ul>\n<h4>What We Offer at Yuno</h4>\n<ul>\n<li>Competitive Compensation.</li>\n<li>Remote Work – You can work from everywhere!</li>\n<li>Home Office Bonus – A one-time allowance to help you create your ideal home office.</li>\n<li>Work Equipment.</li>\n<li>Stock Options.</li>\n<li>Health Plan wherever you are.</li>\n<li>Flexible Days Off.</li>\n<li>Language, Professional, and Personal Growth courses.</li>\n</ul>\n<h4>Skills You Need</h4>\n<ul>\n<li>Advanced English; conversational Spanish is a plus.</li>\n<li>Experience in payments companies or payments-related teams.</li>\n<li>Deep experience in payments infrastructure, including network tokens, routing, and transaction optimization.</li>\n<li>Staff-level technical leadership experience, with the ability to influence architecture, mentor engineers, and represent technical decisions to both technical and non-technical audiences.</li>\n<li>Strong backend engineering experience, with focus on implementation and system design.</li>\n<li>Proven experience building and maintaining platforms, APIs, and integrations.</li>\n<li>Solid understanding of scalable architectures and distributed systems.</li>\n<li>Hands-on experience with Java, Golang or Kotlin.</li>\n<li>Experience contributing to technical decisions and code reviews.</li>\n<li>Hands-on experience leveraging AI tools and systems (e.g. Claude, AI agents, or LLM-powered workflows) to improve developer productivity or platform capabilities.</li>\n</ul>","enriched_at":1776431543062}],"category_normalised":[{"category":"it","count":3},{"category":"engineering","count":3},{"category":"sales","count":2}],"velocity":{"weeks":[{"week_start":"2026-07-13","count":1},{"week_start":"2026-08-10","count":1},{"week_start":"2026-09-14","count":1},{"week_start":"2026-09-21","count":2},{"week_start":"2026-10-19","count":1},{"week_start":"2026-10-26","count":1}],"trend":"stable","wow_pct":0},"momentum":{"recent_14d":1,"prior_14d":1,"growth_pct":0,"classification":"stable"},"salary_vs_industry":{"company_median":null,"industry_median":null,"percentile":null,"sample_size":0,"by_region":[],"transparency_pct":0,"industry_transparency_pct":0,"transparency_warning":true},"market_share":{"company_jobs":8,"industry_total":8,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.381,"skill_weighted_score":0,"top_exposed_titles":[],"top_exposed_skills":[]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"Latin America","count":3,"share_pct":37.5},{"region":"United States","count":2,"share_pct":25},{"region":"India","count":2,"share_pct":25},{"region":"United Kingdom","count":1,"share_pct":12.5}],"emerging":[],"shrinking":[]},"seniority_anomalies":{"exec_recent_30d":0,"exec_prior_90d_avg":0,"exec_growth_pct":0,"notable_exec_hires":[]},"posting_dynamics":{"median_days_open":48,"industry_median_days_open":null,"long_open_count":2,"closure_rate_pct":76}}}}