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Large banks, aspiring fintechs, and growing merchants embed our universal token vault into their technology stack to manage the complexities of payment data tokenization across processors and networks, open banking, card issuance, omnichannel loyalty, PCI compliance, payment orchestration, and more.</p>\n<p>As a Senior Account Manager at VGS, you will manage a portfolio of top-tier and strategic customers, focusing on retention and revenue growth. You&#39;ll achieve this by overseeing the customer lifecycle, understanding their business objectives, driving product adoption, and tracking outcomes for renewals, expansion, and advocacy.</p>\n<h3>What you will be doing at VGS...</h3>\n<ul>\n<li>Manage a portfolio of existing top-tier and strategic customer accounts.</li>\n<li>Drive immediate onboarding activities such as integrations and training for new customers by partnering with VGS and customer implementation teams.</li>\n<li>Own and nurture relationships with our larger customers, which includes, but is not limited to: increasing adoption/utilization, ensuring retention, working collaboratively to expand revenue, and monitoring satisfaction.</li>\n<li>Establish a partnership with customers in order to build Account Plans, defining critical goals, or other key performance indicators and aid in achieving their goals.</li>\n<li>Empathize with every aspect of our customer’s experience, from onboarding to renewal.</li>\n<li>Measure and monitor customer&#39;s achievement of critical and key performance indicators, reporting both internally and externally.</li>\n<li>Establish regular cadence (weekly, monthly, quarterly) with each assigned client, performing discovery meetings and executive business reviews.</li>\n<li>Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services.</li>\n<li>Identify, manage, and work quickly and independently to close up-selling and cross-selling opportunities.</li>\n<li>Represent the voice of the customer across the organization to inform our sales process and product roadmap.</li>\n<li>Identify opportunities for customers to be brand champions and advocates, build testimonials and case studies.</li>\n<li>Assist in workshops to help customers leverage the full value of VGS solution.</li>\n</ul>\n<h3>What we are looking for from you (requirements)...</h3>\n<ul>\n<li>4+ years of customer-facing experience, mainly as an Account Manager with proven ability for increasing satisfaction, driving adoption, retention, and revenue expansions</li>\n<li>Experience growing an existing account base, comfortable with pitching new products and negotiating</li>\n<li>Experience in maintaining a minimum of 95% renewal revenue to minimize churn</li>\n<li>Drive new business growth through greater customer advocacy</li>\n<li>Experience working with complex, multi-divisional, multi-geographical customers</li>\n<li>Experience driving process improvement and building new processes in a startup environment</li>\n<li>Strong leadership, project management, presentation skills and a bias for action</li>\n<li>A high-degree of empathy, impressive executive presence, and communication abilities</li>\n<li>Ability to create structure in ambiguous situations and design effective processes</li>\n<li>Experience working cross-functionally with Sales, Product, Marketing, Engineering, Product and Compliance/Legal teams</li>\n<li>Experience with tokenization, payment processing, cryptology, and security products highly desired</li>\n<li>Out of the box thinker that thrives in a fast paced startup environment</li>\n<li>Travel required</li>\n<li>BA/BS preferred</li>\n</ul>","enriched_at":1783739637636},{"id":"job_27be17c1-39f","title":"Product Engineer","source_url":"https://jobs.lever.co/verygoodsecurity/ecdf920d-9ff2-49ce-9dbd-28aad6f36433","location":null,"job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"<p>VGS is the world&#39;s leader in payment tokenization. Large banks, aspiring fintechs, and growing merchants embed our universal token vault into their technology stack to manage the complexities of payment data tokenization across processors and networks, open banking, card issuance, omnichannel loyalty, PCI compliance, payment orchestration, and more.</p>\n<p>We&#39;re looking for a Product Engineer to help extend and evolve the VGS Platform - the foundation that powers payment credential orchestration for the world&#39;s largest merchants and financial institutions. This role blends product intuition with deep technical craft. You&#39;ll build fault-tolerant, client-facing financial primitives that span our entire customer base, and you&#39;ll do it fast, cleanly, and with ownership.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Building and scaling extensions on top of our core platform which is already used by the world’s largest enterprises across the merchant, acquirer, and card issuer spaces.</li>\n<li>Shipping features iteratively, in a way that optimizes both for the MVP, and can be scaled into a full-fledged customer offering.</li>\n<li>Setting engineering standards, shaping the team culture, and contributing to our roadmap.</li>\n<li>Working directly with customers, vendors, and partners to understand and figure out how we can solve their business problems with creative software solutions that are reusable across our customer base.</li>\n<li>Contributing to architecture decisions and shaping our product direction in payment tokenization, network token management, and credential orchestration.</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>Has strong product instincts and thinks holistically about UX, API design, and system correctness.</li>\n<li>Has experience shipping high-quality software in a fast-paced, product-led environment.</li>\n<li>Is optimistic enough to find a way to solve problems and ship features - even if others think it can’t be done.</li>\n<li>Loves working in an agentic engineering environment, and understands both the benefits and the risks of the technologies.</li>\n<li>Doesn’t shy away from working with customers and vendors directly to solve problems, but rather revels in the opportunity to own something end to end.</li>\n<li>Has an intuition for payments, tokenization, and credential management systems, or a strong desire and ability to learn quickly.</li>\n<li>Cares about craft, values deep technical knowledge, and delivers great product experiences.</li>\n<li>Thrives working independently and in small, high-ownership teams.</li>\n</ul>\n<h3>Benefits</h3>\n<ul>\n<li>Ownership of product-critical surfaces at the world&#39;s leading payment tokenization platform.</li>\n<li>High autonomy and a culture that rewards initiative and intuition.</li>\n<li>Direct impact on a product used by Fortune 500 companies and the world&#39;s fastest-growing fintechs.</li>\n<li>Flexible work hours and flexible PTO.</li>\n<li>Competitive health benefits.</li>\n<li>VGS stock options.</li>\n<li>401k plan, with employer matching 4% and immediate vesting (available only for US employees).</li>\n<li>Life &amp; disability insurance.</li>\n<li>Pre-tax flexible spending accounts, dependent and healthcare FSA (available only for US employees).</li>\n<li>Global parental leave program.</li>\n<li>Employee Assistance Program.</li>\n<li>Home Internet reimbursement.</li>\n<li>New hire home office set-up allowance.</li>\n<li>Professional learning reimbursement.</li>\n</ul>","enriched_at":1782813702068},{"id":"job_5617ed2b-2ce","title":"Senior Manager of Revenue Operations & Business Insights","source_url":"https://jobs.lever.co/verygoodsecurity/3daa29dc-ec46-4c7b-81a6-499c08f35bb2","location":"San Francisco, CA","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Operations","description":"<p>As the Senior Manager of Revenue Operations &amp; Business Insights, you will be the engine under the hood of our GTM organization. You will own the end-to-end integrity of our GTM, business, and revenue data. From the moment an event is captured in our pipeline to the final KPI on our Internal &amp; External Dashboards.</p>\n<h3>Responsibilities</h3>\n<h4>Revenue Intelligence &amp; Reporting (The &quot;What&quot;)</h4>\n<ul>\n<li>Own and maintain the tracking of company, client, and product metrics and KPIs.</li>\n<li>Leverage AI to build out business and client performance and insights from the VGS data.</li>\n<li>Run daily billable usage analysis to proactively flag revenue anomalies before they become billing disputes.</li>\n<li>Translate complex data sets into actionable narratives for the leadership team.</li>\n</ul>\n<h4>Data &amp; Systems Architecture (The &quot;How&quot;)</h4>\n<ul>\n<li>Partner with our Data Engineers to manage and optimize the flow of data through Fivetran, Salesforce, and Sigma.</li>\n<li>Act as the bridge to Engineering: Translate business requirements into technical specs and navigate data backfills or pipeline failures without losing context.</li>\n<li>Directly manage Salesforce hygiene and the implementation of outbound/growth tools like Clay.ai.</li>\n</ul>\n<h4>Commercial Forensic Operations (The &quot;Why&quot;)</h4>\n<ul>\n<li>Investigate the &quot;weeds&quot;: Troubleshoot and investigate line item analysis to resolve client issues or provide additional insights.</li>\n<li>Own the billing feedback loop: Flag overages, advise Account Managers on contested invoices, and ensure our billing logic matches our legal commitments</li>\n</ul>","enriched_at":1781218912845},{"id":"job_9c6fc6b4-3e2","title":"Engineer","source_url":"https://jobs.lever.co/verygoodsecurity/a9c9ae14-c48a-41de-a0d4-4ad8a720e7ee","location":"San Francisco","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"<p>We&#39;re looking for a well-versed, passionate Engineer who wants to play a key role in site reliability engineering and cloud operations of our global cloud infrastructure.</p>\n<p>As a Site Reliability Engineer at VGS, you will be responsible for designing and optimizing infrastructure for high availability, fault tolerance, and performance across distributed systems. You will also lead incident management and root cause analysis, ensuring swift resolution of issues and driving post-incident improvements to prevent recurrences.</p>\n<p>In addition to these responsibilities, you will build and maintain automated monitoring, alerting, and healing systems that improve system health, reduce manual intervention, and minimize downtime. You will also identify bottlenecks and optimization opportunities, and implement scaling strategies to handle traffic spikes and growing workloads efficiently.</p>\n<p>You will collaborate with cross-functional teams, including software engineers, product teams, and DevOps, to enhance system reliability and delivery pipelines. You will also champion continuous improvement initiatives in deployment, scaling, and performance testing, while advocating for the adoption of SRE best practices across the organization.</p>\n<p>As a mentor and leader, you will provide technical guidance to junior engineers, contribute to strategic decisions around infrastructure, and ensure best practices are implemented at scale.</p>\n<p>We rely on your feedback to build a world-class product, and we believe in the core values of transparency, collaboration, grit, and humility. We&#39;re a remote-first organization, but we also value connection, collaboration, and the energy that comes from a great brainstorm, a team lunch, or celebrating a big win in person.</p>","enriched_at":1780498935361},{"id":"job_531d171f-04b","title":"Software Engineer","source_url":"https://jobs.lever.co/verygoodsecurity/3c278049-a47f-4d9a-8514-57791cf3e240","location":"San Francisco","job_type":"full-time","experience_level":"mid","work_arrangement":"remote","category":"Engineering","description":"<p>We are seeking a skilled and motivated Software Engineer to join our team. As a Software Engineer at VGS, you will develop and maintain our migration services and enhance our internal and external file processing product. You will collaborate with cross-functional teams to design, build, and optimize high-throughput, fault-tolerant services within the VGS platform.</p>\n<p>Responsibilities: Collaborate with the engineering organization to address and navigate intricate technical hurdles. Contribute to the creation and upkeep of diverse SaaS offerings. Partner closely with VGS clients to identify their needs and architect tailored technical solutions. Participate in every stage of the software development lifecycle, from initial design and implementation to testing and deployment. Uphold a high standard of engineering excellence through comprehensive testing, automated workflows, and peer reviews.</p>\n<p>Requirements: Professional Experience: Minimum of 3 years of hands-on experience as a Software Engineer, preferably within data, security, or high-growth SaaS product companies. Core Engineering Proficiency: Expert ability to write clean, production-ready, and maintainable code in VGS&#39;s primary deployment languages: Python, Java, and Go. Cloud &amp; Infrastructure Expertise: Deep proficiency in cloud computing platforms (AWS, including EKS, S3, and Lambda) and container orchestration, explicitly including Kubernetes. Hands-on experience with Infrastructure-as-Code tools such as Terraform. Data Technologies: Experience working with essential data pipeline and processing tools such as Kafka, Apache Airflow, and various Data Warehouse solutions. Communication &amp; Stakeholder Management: Exceptional communication skills, with a proven ability to translate complex technical architectures and concepts for both technical and non-technical audiences. Collaboration &amp; Prioritization: Demonstrated strong collaboration, negotiation, and prioritization skills essential for managing competing demands and driving cross-functional teamwork.</p>","enriched_at":1780498917389},{"id":"job_5c7e46c8-c5c","title":"Application Security Intern","source_url":"https://jobs.lever.co/verygoodsecurity/32fe92a6-13d5-4132-b77c-a7a5ed74f38b","location":"San Francisco","job_type":"internship","experience_level":"entry","work_arrangement":"remote","category":"Engineering","description":"We're looking for a curious and motivated Application Security Intern to help us build secure products and development practices at VGS. As an Application Security Intern, you will partner with security and engineering teams to evaluate application risk, improve secure software development workflows, and help developers ship software safely in an environment that handles highly sensitive payment and identity data.\n\nYour responsibilities will include:\n\n- Supporting application security reviews for services, APIs, and new product features across the VGS platform.\n- Helping identify, validate, and track security findings from static analysis, dependency scanning, container scanning, and other security testing tools.\n- Participating in threat modeling and secure design discussions with engineering teams during feature development.\n- Evaluating the security of AI-enabled development workflows, including internal AI systems integrated into the SDLC.\n- Assisting with manual testing and validation of web application and API security issues.\n- Helping improve secure SDLC processes by contributing to developer guidance, secure coding resources, and repeatable review checklists.\n- Working with engineers to understand remediation options and clearly document security risks and recommendations.\n- Contributing to improving security tooling and guardrails in CI/CD and development workflows.\n\nWe're looking for someone with a strong interest in secure software design, cloud-native architectures, and automation. 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