{"data":{"company":{"name":"Sterlington PLLC","slug":"sterlington-pllc","logo_url":"https://logos.yubhub.co/sterlingtonlaw.com.png","canonical_domain":"sterlingtonlaw.com","editorial":null,"wikidata_id":null,"founded":null,"ceo":null,"founders":[],"hq_location":null,"industry":null,"employee_count":null,"official_website":null,"wikipedia_url":null,"stock_ticker":null,"stock_price":null,"market_cap":null,"revenue":null,"ipo_date":null,"sector":null,"full_time_employees":null,"company_description":null,"twitter_username":null,"linkedin_id":null,"instagram_username":null,"facebook_id":null,"parent_org":null,"country":null,"github_org":null,"github_public_repos":null,"github_followers":null,"github_verified":0,"github_description":null,"github_location":null,"github_blog":null,"github_twitter":null,"stock_exchange":null,"stock_beta":null,"stock_range":null,"stock_is_actively_trading":null,"fmp_image":null,"fmp_address":null,"fmp_city":null,"fmp_state":null,"fmp_country":null,"recent_news":[],"search_interest_index":null,"search_interest_trend":null,"wikipedia_monthly_views":null,"hn_mention_count":null,"hn_top_stories":[],"wayback_first_year":null,"sec_incorporation_state":null,"sec_latest_filing_type":null,"sec_latest_filing_date":null,"sec_filings":[],"research_papers_count":null,"research_citations_count":null,"research_h_index":null,"research_topics":[],"is_federal_contractor":null,"earnings_calendar":[],"industry_canonical":null,"enrichment_sources":[],"last_enriched_at":null},"hiring":{"total_jobs":29,"categories":[{"category":"legal","count":11},{"category":"finance","count":6},{"category":"human resources","count":5},{"category":"it","count":4},{"category":"operations","count":3}],"experience_levels":[{"level":"senior","count":20},{"level":"mid","count":7}],"work_arrangements":[{"arrangement":"remote","count":24},{"arrangement":"hybrid","count":2}],"top_titles":[{"title":"Billing Specialist","count":6},{"title":"Attorney Development Manager","count":5},{"title":"IT Senior Support Specialist","count":4},{"title":"Legal Practice Assistant","count":3},{"title":"Business Operations Manager","count":3},{"title":"Trusts & Estates Counsel","count":2},{"title":"Patent Attorney","count":1},{"title":"Patent Agent","count":1},{"title":"Executive Compensation Associate","count":1},{"title":"Corporate/M&A Senior Associate","count":1},{"title":"Corporate/M&A Junior Associate","count":1},{"title":"Business Talent Pool","count":1}],"locations":[{"location":"mexico city","count":4},{"location":"são paulo, brazil","count":3},{"location":"santiago, chile","count":3},{"location":"dover, delaware","count":3},{"location":"buenos aires","count":3},{"location":"united states","count":2},{"location":"san josé","count":2},{"location":"lisbon","count":2},{"location":"bogotá, colombia","count":2},{"location":"trinidad and tobago","count":1}],"skills":[{"skill":"AI Tools","required":8,"preferred":0,"total":8},{"skill":"AI-assisted Billing Tools","required":6,"preferred":0,"total":6},{"skill":"Excel","required":6,"preferred":0,"total":6},{"skill":"Adult Learning Theory","required":5,"preferred":0,"total":5},{"skill":"US Employment Law","required":5,"preferred":0,"total":5},{"skill":"L&D Program Design","required":5,"preferred":0,"total":5},{"skill":"Coaching","required":5,"preferred":0,"total":5},{"skill":"Mentoring","required":5,"preferred":0,"total":5},{"skill":"Data Analysis","required":5,"preferred":0,"total":5},{"skill":"English Communication","required":5,"preferred":0,"total":5},{"skill":"Accounting Or ERP Platforms","required":5,"preferred":0,"total":5},{"skill":"Billing Operations","required":4,"preferred":0,"total":4},{"skill":"Microsoft 365","required":4,"preferred":0,"total":4},{"skill":"Windows","required":4,"preferred":0,"total":4},{"skill":"Macos","required":4,"preferred":0,"total":4},{"skill":"Active Directory","required":4,"preferred":0,"total":4},{"skill":"Entra ID","required":4,"preferred":0,"total":4},{"skill":"Microsoft Intune","required":4,"preferred":0,"total":4},{"skill":"Azure Virtual Desktop AVD","required":4,"preferred":0,"total":4},{"skill":"ITSM Platforms","required":4,"preferred":0,"total":4}],"salary_stats":null,"job_types":[{"type":"contract","count":18},{"type":"full-time","count":10}],"latest_jobs":[{"id":"job_e62eb290-245","title":"Trusts & Estates Counsel","source_url":"https://job-boards.greenhouse.io/sterlingtonpllc/jobs/4896918007","location":"Philadelphia, Pennsylvania","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Legal","description":"<p>Trusts &amp; Estates Counsel – Private Wealth Practice</p>\n<p>Location: Philadelphia (Hybrid)</p>\n<p>Sterlington’s Private Wealth group is led by Daniel Cooper, a seasoned private wealth practitioner who built this practice around a straightforward conviction: the most consequential moments in a family’s financial life deserve the most capable counsel.</p>\n<p>Your work will span the full arc of complex private wealth practice:</p>\n<ul>\n<li>Design and implement advanced estate plans for clients with taxable estates exceeding $75M , including GRATs, SLATs, IDGTs, BDITs/BDOTs, QPRTs, non-grantor trusts, CLTs, CRTs, and private foundations</li>\n<li>Advise on estate, gift, and generation-skipping transfer (GST) tax strategy, including multi-generational wealth transfer and dynasty trust structures</li>\n<li>Oversee trust and estate administration , probate, fiduciary compliance, post-mortem tax planning, and decanting</li>\n<li>Counsel on business succession planning: transfer of closely held entities, buy-sell agreements, recapitalizations, and GRAT/installment sale strategies</li>\n<li>Coordinate with family offices, investment advisors, accountants, and fiduciaries to deliver integrated, seamless counsel</li>\n<li>Manage sensitive, multi-party family dynamics with the discretion and emotional intelligence these relationships require</li>\n</ul>\n<p>Experience:</p>\n<ul>\n<li>J.D. from a top-tier law school; LL.M. in Taxation or Estate Planning strongly preferred</li>\n<li>Active membership in a U.S. state bar (PA, FL, NY, CA, TX, IL, or DC preferred)</li>\n<li>Minimum eight years of experience in trusts and estates law, with a focus on UHNW clients</li>\n<li>Mastery of federal estate, gift, and GST tax laws; familiarity with state-level nuances and fiduciary income taxation</li>\n<li>Proven track record of handling planning and administration matters for clients with net worths exceeding $75M</li>\n<li>Experience advising family offices, business owners and multigenerational wealth structures</li>\n</ul>\n<p>Compensation at Sterlington is competitive and structured around the quality of the person and the context they bring. Full-time employees are eligible for Medical, Dental, Vision, and 401(k).</p>","enriched_at":1792848320727},{"id":"job_0912a85c-73a","title":"Trusts & Estates Counsel","source_url":"https://job-boards.greenhouse.io/sterlingtonpllc/jobs/5169595007","location":"Philadelphia, PA","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Legal","description":"<p>We are seeking a Trusts &amp; Estates Counsel to join our Private Wealth Practice in Philadelphia. As a member of our team, you will work on complex private wealth matters, including designing and implementing advanced estate plans for clients with taxable estates exceeding $75M.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Design and implement advanced estate plans, including GRATs, SLATs, IDGTs, BDITs/BDOTs, QPRTs, non-grantor trusts, CLTs, CRTs, and private foundations</li>\n<li>Advise on estate, gift, and generation-skipping transfer (GST) tax strategy, including multi-generational wealth transfer and dynasty trust structures</li>\n<li>Oversee trust and estate administration, including probate, fiduciary compliance, post-mortem tax planning, and decanting</li>\n<li>Counsel on business succession planning, including transfer of closely held entities, buy-sell agreements, recapitalizations, and GRAT/installment sale strategies</li>\n<li>Coordinate with family offices, investment advisors, accountants, and fiduciaries to deliver integrated, seamless counsel</li>\n<li>Manage sensitive, multi-party family dynamics with discretion and emotional intelligence</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>J.D. from a top-tier law school; LL.M. in Taxation or Estate Planning strongly preferred</li>\n<li>Active membership in a U.S. state bar (PA, FL, NY, CA, TX, IL, or DC preferred)</li>\n<li>Minimum eight years of experience in trusts and estates law, with a focus on UHNW clients</li>\n<li>Mastery of federal estate, gift, and GST tax laws; familiarity with state-level nuances and fiduciary income taxation</li>\n<li>Proven track record of handling planning and administration matters for clients with net worths exceeding $75M</li>\n<li>Experience advising family offices, business owners, and multigenerational wealth structures</li>\n</ul>\n<p>Compensation:</p>\n<ul>\n<li>Competitive compensation structured around the quality of the person and the context they bring</li>\n<li>Full-time employees are eligible for Medical, Dental, Vision, and 401(k)</li>\n</ul>","enriched_at":1792848301115},{"id":"job_9aced2c4-ac6","title":"Patent Attorney","source_url":"https://job-boards.greenhouse.io/sterlingtonpllc/jobs/5245677007","location":"United States","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Legal","description":"<p>We are seeking a Patent Attorney to take on a meaningful role in the preparation and prosecution of patent applications for technology clients, particularly in the cellular and wireless communications space.</p>\n<p>The position offers significant responsibility, direct client interaction, and the opportunity to work on sophisticated and technically demanding patent portfolios.</p>\n<p>The successful candidate will have strong patent drafting and prosecution skills, excellent technical judgment, and the ability to understand complex technologies and translate them into clear and strategically valuable patent claims.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Draft and prosecute U.S. patent applications involving wireless communications, cellular technologies, networking, signal processing, and related technologies.</li>\n<li>Coordinate foreign patent prosecution and work with international counsel on global patent portfolios.</li>\n<li>Prepare responses to Office Actions and manage deadlines across an active patent prosecution docket.</li>\n<li>Work directly with inventors and in-house counsel to understand new technologies and develop appropriate patent protection.</li>\n<li>Collaborate with partners and other practitioners on patent strategy, portfolio development, and client counseling.</li>\n<li>Analyze technically complex disclosures, standards, and prior art and translate them into effective patent prosecution strategies.</li>\n<li>Manage matters with a high degree of independence while maintaining consistently high standards for technical and legal work.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>J.D. from an ABA-accredited law school; law school transcript required.</li>\n<li>Undergraduate transcript required. Master’s and Ph.D. transcripts also required where applicable.</li>\n<li>Licensed and in good standing in at least one U.S. jurisdiction.</li>\n<li>Registered to practice before the U.S. Patent and Trademark Office.</li>\n<li>Bachelor&#39;s degree or higher in Electrical Engineering, Computer Engineering, Computer Science, Physics, or a related technical discipline.</li>\n<li>Approximately 2–5 years of patent preparation and prosecution experience.</li>\n<li>Experience with, or strong working knowledge of, cellular and wireless technologies preferred, including areas such as 3GPP standards, LTE, 5G, 6G, RF systems, baseband processing, wireless protocols, signal processing, or networking.</li>\n<li>Excellent patent drafting and technical writing skills, including the ability to translate complex technical concepts into clear and defensible patent claims.</li>\n<li>Strong academic credentials and demonstrated ability to manage matters independently with appropriate oversight.</li>\n<li>Must be based in the United States to support applicable client requirements.</li>\n<li>Experience using AI-enabled legal or productivity tools, such as Claude or Harvey, is a plus.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Full-time employees are eligible for enrollment in our Medical, Dental, and Vision insurance plans, as well as our 401(k)-retirement program.</li>\n</ul>","enriched_at":1792848274195},{"id":"job_2fa7537d-b91","title":"Patent Agent","source_url":"https://job-boards.greenhouse.io/sterlingtonpllc/jobs/5244262007","location":"United States","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Legal","description":"<p>We are seeking a Patent Agent to take on a meaningful role in the preparation and prosecution of patent applications for technology clients, particularly in the cellular and wireless communications space.</p>\n<p>The position offers significant responsibility, direct client interaction, and the opportunity to work on sophisticated and technically demanding patent portfolios.</p>\n<p>The successful candidate will have strong patent drafting and prosecution skills, excellent technical judgment, and the ability to understand complex technologies and translate them into clear and strategically valuable patent claims.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Draft and prosecute U.S. patent applications involving wireless communications, cellular technologies, networking, signal processing, and related technologies.</li>\n<li>Coordinate foreign patent prosecution and work with international counsel on global patent portfolios.</li>\n<li>Prepare responses to Office Actions and manage deadlines across an active patent prosecution docket.</li>\n<li>Work directly with inventors and other technical personnel to understand new technologies and develop appropriate patent protection.</li>\n<li>Collaborate with partners and other practitioners on patent strategy and portfolio development.</li>\n<li>Conduct prior art searches and analyze prior art in connection with patent prosecution and portfolio development.</li>\n<li>Analyze technically complex disclosures, standards, and prior art and translate them into effective patent prosecution strategies.</li>\n<li>Manage matters with a high degree of independence while maintaining consistently high standards for technical and patent prosecution work.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Registered to practice before the U.S. Patent and Trademark Office, or eligible for and actively pursuing registration.</li>\n<li>Bachelor&#39;s degree or higher in Electrical Engineering, Computer Engineering, Computer Science, Physics, or a related technical discipline.</li>\n<li>Undergraduate transcript required. Master&#39;s and Ph.D. transcripts also required where applicable.</li>\n<li>Approximately 2–5 years of patent preparation and prosecution experience.</li>\n<li>Experience with, or strong working knowledge of, cellular and wireless technologies preferred, including areas such as 3GPP standards, LTE, 5G, 6G, RF systems, baseband processing, wireless protocols, signal processing, or networking.</li>\n<li>Excellent patent drafting and technical writing skills, including the ability to translate complex technical concepts into clear and defensible patent claims.</li>\n<li>Strong academic credentials and demonstrated ability to manage matters independently with appropriate oversight.</li>\n<li>Must be based in the United States to support applicable client requirements.</li>\n<li>Experience using AI-enabled legal or productivity tools, such as Claude or Harvey, is a plus.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Full-time employees are eligible for enrollment in our Medical, Dental, and Vision insurance plans, as well as our 401(k)-retirement program.</li>\n</ul>","enriched_at":1792848233798},{"id":"job_4bebfca1-5b7","title":"Legal Practice Assistant","source_url":"https://job-boards.greenhouse.io/sterlingtonpllc/jobs/5218529007","location":"Trinidad and Tobago","job_type":"contract","experience_level":"senior","work_arrangement":"remote","category":"Legal","description":"<p>We are seeking a highly skilled Legal Practice Assistant to provide exceptional support to our firm&#39;s partners and attorneys. As a remote-first organisation, you will work across multiple time zones, covering weekends only, 9am to 5pm ET.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Manage complex, multi-time-zone diaries, scheduling, protecting, and resolving conflicts</li>\n<li>Provide expert inbox management, triaging, drafting, and chasing up on communications</li>\n<li>Prepare meeting packs, briefing notes, agendas, and follow-up actions</li>\n<li>Coordinate travel arrangements, including flights and reconciliations</li>\n<li>Handle client-facing paperwork, including engagement letters, correspondence, and CRM entries</li>\n<li>Work with documents, formatting, versioning, and preparing execution copies to firm standards</li>\n<li>Assist with time and billing, prompting and chasing time capture, and flagging billable items</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>5+ years of experience supporting partners, senior fee earners, or C-suite executives, ideally in law or professional services</li>\n<li>Fluent English, verbal and written</li>\n<li>Strong proficiency with MS Office, practice management software (e.g., Aderant), PowerBI, AI tools (e.g., Claude, CoPilot), and project management tools (e.g., Asana)</li>\n<li>Excellent organisational and project management skills, with ability to multitask and prioritise effectively</li>\n<li>Strong team orientation and preference for collaboration</li>\n<li>Experience with practice management, billing, time-capture, or document management systems</li>\n</ul>\n<p>At Sterlington, we value diversity and inclusivity, and we encourage all qualified candidates to apply.</p>","enriched_at":1792848196334},{"id":"job_29a33b27-f28","title":"Legal Practice Assistant","source_url":"https://job-boards.greenhouse.io/sterlingtonpllc/jobs/5202952007","location":"Mexico City","job_type":"contract","experience_level":"senior","work_arrangement":"remote","category":"Legal","description":"<p>We are looking for a first-class Legal Practice Assistant to provide white glove support service to our firm’s partners and attorneys. By gaining a deep understanding of each partner’s practice, you will support them to execute on client matters, run the administrative engine behind the work, coordinate with stakeholders across the firm, and help ensure our business and our clients’ goals are achieved.</p>\n<p>As a Legal Practice Assistant, your responsibilities will include:</p>\n<ul>\n<li>Managing the partner’s day, including complex, multi-time-zone diaries, scheduling, protecting, and making calls when necessary</li>\n<li>Handling inboxes with judgment, triaging, surfacing, drafting the first pass, and chasing what has gone quiet</li>\n<li>Preparing meeting packs, briefing notes, agendas, and follow-up actions afterwards</li>\n<li>Managing travel arrangements, including booking flights and reconciling expenses</li>\n</ul>\n<p>You will also be responsible for:</p>\n<ul>\n<li>Preparing client-facing paperwork, including engagement letters, client and prospect correspondence, and contact records</li>\n<li>Working with documents, including formatting, versioning, comparison, and preparing execution copies to firm standard</li>\n<li>Managing time and billing, including prompting and chasing time capture, flagging billable items, disbursements, and expenses</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>5+ years supporting partners, senior fee earners, or C-suite executives, ideally in law or professional services</li>\n<li>Fluent English, verbal and written</li>\n<li>Strong proficiency with MS Office, Aderant or similar practice management software, PowerBI or similar data analytics dashboards, Claude, CoPilot or similar AI tools, Asana or similar project management tools</li>\n<li>Excellent organizational and project management skills; able to carry several workstreams without dropping detail</li>\n<li>Ability to remain poised under pressure, multitask, and prioritize effectively</li>\n<li>Strong team orientation and a preference for collaboration</li>\n</ul>\n<p>At Sterlington, we believe that world-class talent has no boundaries. We are committed to fostering a diverse and inclusive environment where unique perspectives are valued and every individual has the opportunity to thrive.</p>","enriched_at":1792848162782},{"id":"job_bc8feb68-dda","title":"Legal Practice Assistant","source_url":"https://job-boards.greenhouse.io/sterlingtonpllc/jobs/5202951007","location":"Bogotá, Colombia","job_type":"contract","experience_level":"senior","work_arrangement":"remote","category":"Legal","description":"<p>We are looking for a first-class Legal Practice Assistant to provide white glove support service to our firm’s partners and attorneys.</p>\n<p>By gaining a deep understanding of each partner’s practice, you will support them to execute on client matters, run the administrative engine behind the work, coordinate with stakeholders across the firm, and help ensure our business and our clients’ goals are achieved.</p>\n<p>This is a broad role for someone who wants more than calendar management. Alongside core executive support, you will work on documents, matter coordination, process and project management.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Manage the partner’s day, including complex, multi-time-zone diaries, inboxes, meeting packs, briefing notes, agendas, and follow-up actions</li>\n<li>Handle client-facing paperwork, such as engagement letters, client and prospect correspondence, contact records, and CRM entries</li>\n<li>Work on documents, including formatting, versioning, comparison, and preparing execution copies to firm standard</li>\n<li>Assist with time and billing, including prompting and chasing time capture, flagging billable items, disbursements, and expenses</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>5+ years supporting partners, senior fee earners, or C-suite executives, ideally in law or professional services</li>\n<li>Fluent English, verbal and written</li>\n<li>Strong proficiency with MS Office, Aderant or similar practice management software, PowerBI or similar data analytics dashboards, Claude, CoPilot or similar AI tools, Asana or similar project management tools</li>\n<li>Excellent organizational and project management skills; able to carry several workstreams without dropping detail</li>\n<li>Ability to remain poised under pressure, multitask, and prioritize effectively</li>\n<li>Strong team orientation and a preference for collaboration</li>\n</ul>\n<p><strong>Schedule</strong></p>\n<ul>\n<li>This role covers weekends only, 9am to 5pm ET</li>\n</ul>","enriched_at":1792848129945},{"id":"job_96045d0d-17b","title":"IT Senior Support Specialist","source_url":"https://job-boards.greenhouse.io/sterlingtonpllc/jobs/5269731007","location":"Mexico City","job_type":"contract","experience_level":"senior","work_arrangement":"remote","category":"IT","description":"<p>We are seeking an IT Senior Support Specialist to serve as a go-to technical expert for our users, ensuring they have reliable, responsive, and secure technology to perform their best work.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Serve as the escalation point for complex or high-priority incidents and requests from the IT support team.</li>\n<li>Troubleshoot and resolve issues across Microsoft 365, Windows, macOS, Azure Virtual Desktop (AVD), user access, and remote connectivity.</li>\n<li>Lead responses to major incidents, communicating clearly with affected users and stakeholders.</li>\n<li>Manage the endpoint lifecycle, including provisioning, configuring, shipping, and maintaining laptops, mobile devices, and peripherals for a distributed workforce.</li>\n<li>Run onboarding and offboarding processes, including account setup, access, and equipment management.</li>\n<li>Administer Microsoft 365, Active Directory, and Entra ID day-to-day, managing users, groups, licensing, MFA, and access requests.</li>\n<li>Support Microsoft Intune operations, including app deployment, patching, and endpoint policies.</li>\n<li>Create and maintain knowledge base articles, runbooks, and how-to guides, and help train the IT support team.</li>\n<li>Manage incidents, requests, and problems, tracking ticket trends and helping meet SLAs.</li>\n<li>Identify recurring issues, perform root cause analysis, and recommend permanent fixes.</li>\n<li>Seek opportunities to automate routine tasks and expand self-service options.</li>\n<li>Support the Security team with access reviews, device compliance, phishing reports, and data protection practices.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>5+ years of experience in IT support, handling escalated and complex issues.</li>\n<li>Strong working knowledge of Microsoft 365, Windows, and macOS.</li>\n<li>Experience with Active Directory and Entra ID.</li>\n<li>Hands-on experience with Microsoft Intune.</li>\n<li>Experience supporting virtual desktop environments.</li>\n<li>Excellent communication skills in English.</li>\n<li>Strong troubleshooting, prioritization, and time management skills.</li>\n<li>A track record of writing usable documentation.</li>\n<li>Comfortable working asynchronously in a distributed, remote-first environment.</li>\n<li>Experience using AI tools to automate or speed up support work.</li>\n</ul>\n<p>Nice-to-have:</p>\n<ul>\n<li>Experience in a law firm or professional services environment.</li>\n<li>Experience with Nerdio or other AVD management tools.</li>\n<li>Scripting skills with PowerShell.</li>\n<li>Website hosting and administration experience.</li>\n</ul>","enriched_at":1792848086727},{"id":"job_855552b3-83e","title":"IT Senior Support Specialist","source_url":"https://job-boards.greenhouse.io/sterlingtonpllc/jobs/5269743007","location":"São Paulo, Brazil","job_type":"contract","experience_level":"senior","work_arrangement":"remote","category":"IT","description":"<p>We’re looking for an IT Senior Support Specialist to be a go-to technical expert for our users, making sure they have reliable, responsive, and secure technology to do their best work.</p>\n<p>You’ll handle complex support issues, serve as an escalation point for the help desk, and help improve how support is delivered across the organization.</p>\n<p>This is a hands-on role for someone who enjoys solving problems, helping people, and sharing knowledge with teammates.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Serve as the escalation point for complex or high-priority incidents and requests coming from the IT support team.</li>\n<li>Troubleshoot and resolve issues across Microsoft 365, Windows, macOS, Azure Virtual Desktop (AVD), user access, and remote connectivity.</li>\n<li>Lead the response to major incidents, communicating clearly and calmly with affected users and stakeholders.</li>\n<li>Manage the endpoint lifecycle: provisioning, configuring, shipping, and maintaining laptops, mobile devices, and peripherals for a distributed workforce.</li>\n<li>Run onboarding and offboarding, including account setup, access, and equipment.</li>\n<li>Administer Microsoft 365, Active Directory, and Entra ID day-to-day (users, groups, licensing, MFA, access requests).</li>\n<li>Support Microsoft Intune operations: app deployment, patching, and endpoint policies, in partnership with Infrastructure.</li>\n<li>Create and maintain knowledge base articles, runbooks, and how-to guides, and help train the IT support team to resolve more issues at first contact.</li>\n<li>Manage incidents, requests, and problems. Track ticket trends and help us meet our SLAs.</li>\n<li>Identify recurring issues, perform root cause analysis, and recommend permanent fixes.</li>\n<li>Look for opportunities to automate routine tasks and expand self-service options, including AI-driven tools.</li>\n<li>Support the Security team with access reviews, device compliance, phishing reports, and data protection practices.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>5+ years of experience in IT support, with a track record of handling escalated and complex issues.</li>\n<li>Strong working knowledge of Microsoft 365, Windows, and macOS.</li>\n<li>Experience with Active Directory and Entra ID (user management, hybrid identity, MFA).</li>\n<li>Hands-on experience with Microsoft Intune (app deployment, patching, endpoint policies).</li>\n<li>Experience supporting virtual desktop environments.</li>\n<li>Experience with ITSM platforms (Freshservice, ServiceNow, or similar)</li>\n<li>Excellent communication skills in English, written and spoken, with the ability to explain technical issues clearly to non-technical users, including senior executives and partners.</li>\n<li>Strong troubleshooting, prioritization, and time management skills in a fast-paced, service-oriented environment.</li>\n<li>A track record of writing documentation that people actually use: clear, current, and easy to follow for non-technical audiences.</li>\n<li>Comfortable working async in a distributed, remote-first environment.</li>\n<li>Hands-on experience using AI tools to automate or speed up support work</li>\n</ul>","enriched_at":1792848066593},{"id":"job_ad7994b3-40f","title":"IT Senior Support Specialist","source_url":"https://job-boards.greenhouse.io/sterlingtonpllc/jobs/5269742007","location":"San José","job_type":"contract","experience_level":"senior","work_arrangement":"remote","category":"IT","description":"<p>We are seeking an IT Senior Support Specialist to serve as a go-to technical expert for our users, ensuring they have reliable, responsive, and secure technology to perform their best work.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Serve as the escalation point for complex or high-priority incidents and requests from the IT support team.</li>\n<li>Troubleshoot and resolve issues across Microsoft 365, Windows, macOS, Azure Virtual Desktop (AVD), user access, and remote connectivity.</li>\n<li>Lead responses to major incidents, communicating clearly with affected users and stakeholders.</li>\n<li>Manage the endpoint lifecycle, including provisioning, configuring, shipping, and maintaining laptops, mobile devices, and peripherals for a distributed workforce.</li>\n<li>Run onboarding and offboarding processes, including account setup, access, and equipment management.</li>\n<li>Administer Microsoft 365, Active Directory, and Entra ID day-to-day.</li>\n<li>Support Microsoft Intune operations, including app deployment, patching, and endpoint policies.</li>\n<li>Create and maintain knowledge base articles, runbooks, and how-to guides, and help train the IT support team.</li>\n<li>Manage incidents, requests, and problems, tracking ticket trends and helping meet SLAs.</li>\n<li>Identify recurring issues, perform root cause analysis, and recommend permanent fixes.</li>\n<li>Look for opportunities to automate routine tasks and expand self-service options.</li>\n<li>Support the Security team with access reviews, device compliance, phishing reports, and data protection practices.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>5+ years of experience in IT support, handling escalated and complex issues.</li>\n<li>Strong working knowledge of Microsoft 365, Windows, and macOS.</li>\n<li>Experience with Active Directory and Entra ID.</li>\n<li>Hands-on experience with Microsoft Intune.</li>\n<li>Experience supporting virtual desktop environments.</li>\n<li>Excellent communication skills in English.</li>\n<li>Strong troubleshooting, prioritization, and time management 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