SteelSeries is a leading gaming gear and software company founded in 2001. We're looking for a Community Support Team Lead to join our team.
\nAs a Community Support Team Lead, you will be responsible for leading our community support efforts across public-facing channels, including Reddit, Discord, Twitter/X, Trustpilot, and Google Reviews.
\nAbout You:
\nWhat You'll Do:
\nNecessary Skills:
\nWithin 1 Month You Will:
\nWithin 3 Months You Will:
\nWithin 9 Months You Will:
\nApply
\nlocationsSingapore, Steelseries
\ntime typeFull time
\nposted onPosted Yesterday
\njob requisition idR29281
\nProject / Product Manager
\n(Nahimic)
\nGaming? Check. Esports? Check. Hardware? Check. Software? Check. We could go on and on. The point is we've been helping gamers get better since 2001. In fact, Esports pros have won more money using SteelSeries products than any other brand and we're just getting started. Esports and Gaming are multi-billion-dollar industries, and we're going to continue supporting them through innovative gear and software gamers need and love. We believe in being true to the gaming community, which means being true to ourselves. We create products that help the best of the best be better, and products that help the not-so-good feel not-so-bad. Most of us are gamers, but you don't have to be, we promise! Just don't be surprised if you become one within a few weeks of starting!
\nWant to see what we're up to? Find us on social media, where we're highlighting our community, amazing partners, and products!
\nABOUT YOU:
\nWe are looking for a Project/Product manager who believes in collective product ownership and in building solutions that truly solve problems for gamers. You are comfortable mentoring and being mentored, and you enjoy collaborating with engineers, designers, and product managers to improve both our products and the way we work.
\nThis role is in our Software and Services group working on building amazing software products and services for gamers.
\nYou are a structured and proactive product or project manager with strong customer-facing skills and a solid understanding of software development. You are comfortable operating in a cross-functional and international environment, and you know how to balance customer expectations, business priorities, and development constraints.
\nYou are action-oriented, organized, and able to drive topics forward with clarity and ownership. You are also collaborative by nature and effective at building alignment across customers and internal teams.
\nNECESSARY SKILLS AND EXPERIENCE:
\nExperience working with B2B software products, ideally in environments involving customer-specific delivery.
\nStrong project management skills, including planning, prioritization, risk management, and stakeholder coordination.
\nExperience working closely with software development teams in an Agile or similar delivery environment.
\nProven ability to manage cross-functional collaboration across product, engineering, QA, and commercial/customer-facing teams.
\nStrong customer communication and relationship management skills.
\nExperience coordinating issue resolution, support follow-up, and bug-fix delivery in a structured way.
\nAbility to translate business and customer needs into actionable plans and priorities.
\nStrong communication skills in Mandarin and English.
\nAbility to work independently while maintaining strong alignment with global teams.
\nExperience in PC software, audio software, or OEM-related environments is a plus.
\nA technical background or strong understanding of software development processes is a plus.
\nWITHIN 1 MONTH YOU WILL:
\nGet familiar with ongoing roadmap priorities, customer commitments, and active support topics.
\nStart building relationships with key internal stakeholders across engineering, QA, and product teams.
\nLearn the context, expectations, and operating model for our largest customer account.
\nWITHIN 3 MONTHS YOU WILL:
\nDrive follow-up on product support topics and bug-fix priorities with internal teams.
\nEstablish a clear view of key milestones, risks, dependencies, and customer expectations across your scope.
\nContribute to roadmap execution by aligning customer needs with internal delivery plans.
\nAct as a trusted interface between customers and internal teams for planning, issue management, and status follow-up.
\nWITHIN 9 MONTHS YOU WILL:
\nBe the product/project management lead for our largest customer relationship in your scope.
\nDrive roadmap execution with strong predictability, communication, and stakeholder alignment.
\nContribute to improving delivery efficiency, customer satisfaction, and support responsiveness across the activity.
\nFUN STUFF:
\nWe offer a collaborative international environment, the opportunity to contribute directly to the success of a leading audio software solution in the gaming laptop space, and an awesome workplace with people who love gaming and technology.
\nA network error caused the media download to fail part-way.
","enriched_at":1781100678241},{"id":"job_d00d7f70-b9a","title":"Software Engineer II","source_url":"https://gn.wd3.myworkdayjobs.com/en-US/SteelSeriesCareers/job/Singapore-Steelseries/Software-Engineer_R29280","location":"Singapore, SG","job_type":"full-time","experience_level":"mid","work_arrangement":"onsite","category":"Engineering","description":"Gaming? Check. Esports? Check. Hardware? Check. Software? Check. We've been helping gamers get better since 2001. In fact, Esports pros have won more money using SteelSeries products than any other brand and we're just getting started. We believe in being true to the gaming community, which means being true to ourselves. We create products that help the best of the best be better, and products that help the not-so-good feel not-so-bad. Most of us are gamers, but you don't have to be, we promise! Just don't be surprised if you become one within a few weeks of starting!
\nWe're looking for engineers who value collective code ownership and take pride in finishing work properly , including writing the tests that make it robust. You're open to mentoring others and just as open to being challenged and learning yourself. Across our product teams, we're building software and services that come with meaningful technical complexity and real product impact. If you're motivated by growth, enjoy thoughtful collaboration with engineers, designers, and product managers, and care deeply about improving both the codebase and the product experience, you'll thrive here.
\nAs a Software Engineer II you will be responsible for taking our gaming software platform, SteelSeries GG (steelseries.com/gg) & Nahimic (nahimic.com) to the next level. An ideal candidate is a data-minded full stack engineer that can make a huge impact on our product development, has experience developing desktop and/or web applications, and has a serious passion for technology.
\nResponsibilities
\nRequirements
\nPreferred Skills
\nWe are seeking a Senior Software Engineer to join our team. As a Senior Software Engineer, you will play a key role in the design, implementation, and maintenance of our audio software products. Your work will have a direct impact on the gaming experience of millions of players worldwide.
\nResponsibilities:
\nRequirements:
\n+ Windows audio architecture (WASAPI, APOs). \t+ Real-time and multithreading issues. \t+ Performance and optimization. \t+ Resource management.
\nNice-to-Have:
\n+ ARM64 development. \t+ Audio offload solutions like Intel SST and AMD LPAP. \t+ Embedded programming. \t+ Cadence HiFi DSP family. \t+ Digital signal processing. \t+ Deep learning inference technologies like WinML or ONNX.
\nIn 1 month, you will:
\nIn 3 months, you will:
\nIn 9 months, you will:
\nThe Perks:
\nWe offer a competitive salary, diverse benefits, and a fantastic workplace with people who love gaming and technology.
","enriched_at":1780654190422},{"id":"job_c02bbbb8-0b3","title":"Digital Marketing Analyst","source_url":"https://gn.wd3.myworkdayjobs.com/en-US/SteelSeriesCareers/job/Warszawa/Digital-Marketing-Analyst_R28415-1","location":"Warsaw","job_type":"full-time","experience_level":null,"work_arrangement":null,"category":"Marketing","description":"In the role of Digital Marketing Data Analyst in the Global Marketing , Digital Media team, you will contribute to our purpose of Bringing People Closer. You will serve as the data and measurement backbone of our digital media practice , owning reporting infrastructure, designing experiments, and leading advanced measurement initiatives like data clean rooms.
\nYou will join a high-impact digital media team covering paid search, paid social, programmatic, and global media operations. The team values data-driven decision-making and collaboration across global stakeholders.
\nResponsibilities: Build and improve performance reporting across channels, including Power BI dashboards that drive decisions Define KPI frameworks and identify trends, anomalies, and optimization opportunities Design and analyze A/B tests and deliver clear, actionable recommendations Support data clean room initiatives and incrementality measurement Write SQL queries to develop unified cross-platform performance insights Collaborate with engineering on data pipelines and tracking frameworks Translate analysis into clear insights for stakeholders and leadership
\nRequirements: Have a strong background in digital or media analytics Be proficient in SQL and working with data warehouses Have experience building dashboards in BI tools Understand paid media platforms and their data outputs Be comfortable designing and analyzing experiments Can communicate insights clearly to technical and non-technical audiences It is beneficial to have experience with data clean rooms, attribution models, or statistical tools like Python or R
\nAt GN we pride ourselves on encouraging flexible working whenever possible. We trust our people to fulfill their responsibilities and know when in-person collaboration is most valuable.
\nWe encourage you to apply Even if you don't match all the above-mentioned skills, we welcome your application if you have transferable experience and motivation aligned with our values.
\nWe are focused on an inclusive recruitment process All applicants will receive equal consideration for employment. Please submit your CV without a photo to ensure a fair process.
\nHow to apply? Use the APPLY link. Applications are reviewed continuously.
\nJoin us in bringing people closer GN delivers advanced audio, video, and gaming solutions that enhance communication, collaboration, and user experiences globally.
","enriched_at":1780034922379},{"id":"job_a0fe32d7-de0","title":"Technical Copywriter, Gaming & Consumer Tech","source_url":"https://gn.wd3.myworkdayjobs.com/en-US/SteelSeriesCareers/job/IL-Chicago/Technical-Copywriter--Gaming---Consumer-Tech_R28887","location":"Chicago","job_type":"full-time","experience_level":"mid","work_arrangement":"remote","category":"Engineering","description":"SteelSeries is seeking a highly skilled Technical Copywriter with a strong background in consumer technology, gaming peripherals, and interactive entertainment to create and edit written content across multiple channels. This role is responsible for transforming complex technical concepts into clear, compelling, and accurate written global marketing content focused on hardware products in the video gaming accessory category.
\nDevelop, maintain, and refine primary messaging resources and frameworks for hardware products, software integrations, and global campaigns.
\nTranslate technical specifications and engineering details into consumer-friendly narratives.
\nWrite and edit copy for digital product pages, Amazon listings, packaging, sales training documents, emails, paid media assets, and more.
\nProduce long-form content such as technical guides, blog posts, and product explainers.
\nCollaborate with marketing, brand, product, design, and software teams to ensure unified messaging.
\nUtilize SEO tools and AI-driven content systems to identify content opportunities and optimize messaging.
\nUphold brand voice consistency, accuracy, and tone across all mediums.
\nManage review workflows and maintain editorial standards.
\nCompile input from key stakeholders to refine and adapt messaging.
\nKey responsibilities include:
\nTransforming complex technical concepts into clear, compelling, and accurate written global marketing content.
\nDeveloping, maintaining, and refining primary messaging resources and frameworks for hardware products, software integrations, and global campaigns.
\nCollaborating with marketing, brand, product, design, and software teams to ensure unified messaging.
\nUtilizing SEO tools and AI-driven content systems to identify content opportunities and optimize messaging.
\nUphold brand voice consistency, accuracy, and tone across all mediums.
\nWe're looking for a Technical Copywriter with a strong background in consumer technology, gaming peripherals, and interactive entertainment.
\nThe ideal candidate will have 3-5 years of professional writing experience, with at least 2 years in consumer tech, gaming hardware, software, or adjacent industries.
\nStrong technical writing capabilities with the ability to transform complex technical concepts into benefit-driven consumer stories.
\nProven experience writing for gaming peripherals, consumer electronics, or video games.
\nMastery of grammar, editing, and brand voice development with strong attention to detail.
\nAbility to manage multiple projects in a fast-paced environment.
\nExperience with agentic AI workflows for content ideation and technical summarization.
\nSEO tools and workflow familiarity for content optimization.
\nAbility to follow established style guides (AP and brand-specific).
\nPassion for gaming, esports, or advanced consumer tech.
\nCollaborative communicator who thrives in cross-functional environments.
\nWays to stand out from the crowd include:
\nExperience with Figma (UX writing, UI collaboration).
\nExperience with Contentful or other headless CMS platforms.
\nFamiliarity with Atlassian tools (Jira, Confluence).
\nThis position is fully remote and open to candidates located anywhere within the United States.
\nAn optional office base is available in Chicago, IL for candidates who prefer a hybrid or in-office environment, but relocation is not required.
\nStandard business hours are generally Monday through Friday, approximately 8:00 AM to 5:00 PM CT.
\nDue to collaboration with global teams based in Denmark and Eastern Europe, occasional early morning meetings may be expected depending on the candidate's time zone.
\nOur offer includes:
\nCompetitive pay and benefits package.
\nOn-going development opportunities in a multinational environment that will inspire you to grow professionally and personally.
\nFlexible working conditions – Remote work from anywhere in the U.S. with an optional base at our Chicago headquarters.
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