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Domains Growth","source_url":"https://job-boards.greenhouse.io/squarespace/jobs/8015630","location":"New York City","job_type":"full-time","experience_level":"staff","work_arrangement":"hybrid","category":"Engineering","description":"<p>The Squarespace Domains Growth organisation is looking for a Frontend Staff Software Engineer to lead large initiatives and develop the technical strategy for our platforms.</p>\n<p>Squarespace Domains supports millions of Domains customers – a community of dreamers, entrepreneurs, and pro-level users all seeking to establish their online presence - you&#39;ll work on products used by millions, with a direct and measurable impact on their success.</p>\n<p>As an engineer in the Domains Growth organisation, you will be part the effort to build several core capabilities in the domain space including: Front Site Landing Page for Squarespace Domains and other traffic entry points, domain search, reseller opportunities, pricing strategy, cross-sell, conversion, checkout, and other growth areas in premium and expired domains.</p>\n<p>You will collaborate closely with engineering, product and design to build systems that focus on increasing revenue, customer acquisition, and conversion.</p>\n<p>This is a hybrid role working from our New York City office 3 days per week and you will report into the Domains Growth Engineering Manager.</p>\n<h4>You&#39;ll Get To…</h4>\n<ul>\n<li>Serve as a key technical leader, driving the architecture, design, and implementation of critical frontend systems and client platforms</li>\n</ul>\n<ul>\n<li>Provide hands-on guidance to multiple engineering teams, ensuring the delivery of high-quality, scalable, and maintainable frontend solutions</li>\n</ul>\n<ul>\n<li>Design, develop, and maintain advanced user interfaces and reusable components using modern frameworks and libraries</li>\n</ul>\n<ul>\n<li>Collaborate with product managers, UX/UI designers, and backend engineers to define and build new features</li>\n</ul>\n<ul>\n<li>Act as a mentor and role model for junior and mid-level engineers, fostering a culture of continuous learning</li>\n</ul>\n<ul>\n<li>Drive architectural decisions and lead technical discussions to ensure the long-term health of our frontend platform</li>\n</ul>\n<ul>\n<li>Champion best practices in code quality, accessibility, performance, and testing.</li>\n</ul>\n<ul>\n<li>Stay current with emerging trends and technologies, and proactively identify opportunities for innovation</li>\n</ul>\n<h4>Who We&#39;re Looking For</h4>\n<ul>\n<li>Have 8+ years of professional experience in frontend web development</li>\n</ul>\n<ul>\n<li>Have a proven track record of designing and implementing complex, high-performance, and scalable web applications, in collaboration with multiple teams and stakeholders</li>\n</ul>\n<ul>\n<li>Demonstrate the ability to lead technical projects and mentor other engineers</li>\n</ul>\n<ul>\n<li>Have experience with HTML5, CSS3, and modern JavaScript frameworks such as React, Vue, or Angular</li>\n</ul>\n<ul>\n<li>Have a strong understanding of web performance, security, and accessibility principles</li>\n</ul>\n<ul>\n<li>Are familiar with server-side rendering (SSR) and static site generation (SSG)</li>\n</ul>\n<ul>\n<li>Are familiar with cloud platforms (e.g., Google Cloud, AWS, Azure).</li>\n</ul>\n<h4>Your team and manager will</h4>\n<ul>\n<li>Provide opportunities that align with your interests, career growth, and the growth of the company</li>\n</ul>\n<ul>\n<li>Create an inclusive environment that&#39;s psychologically safe and encourages learning</li>\n</ul>\n<ul>\n<li>Work with you to build a personalized career growth plan with clear expectations and milestones</li>\n</ul>\n<h4>Benefits &amp; Perks</h4>\n<ul>\n<li>A choice between medical plans with an option for 100% covered premiums</li>\n</ul>\n<ul>\n<li>Health Savings Account with Squarespace funding</li>\n</ul>\n<ul>\n<li>Fertility and adoption benefits</li>\n</ul>\n<ul>\n<li>Supplemental Insurance plans</li>\n</ul>\n<ul>\n<li>Headspace mindfulness app subscription</li>\n</ul>\n<ul>\n<li>Global Employee Assistance Program</li>\n</ul>\n<ul>\n<li>Retirement benefits with employer match</li>\n</ul>\n<ul>\n<li>Flexible paid time off</li>\n</ul>\n<ul>\n<li>12 weeks paid parental leave and family care leave</li>\n</ul>\n<ul>\n<li>$100 per month remote Stipend</li>\n</ul>\n<ul>\n<li>Access to supplemental insurance plans for additional coverage</li>\n</ul>\n<ul>\n<li>Education reimbursement</li>\n</ul>\n<ul>\n<li>Employee donation match to community organizations</li>\n</ul>\n<ul>\n<li>7 Global Employee Resource Groups (ERGs)</li>\n</ul>\n<h4>Cash Compensation Range: $185,500 - $299,000 USD</h4>\n<p>The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.</p>\n<p>In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock.</p>","enriched_at":1781880076462},{"id":"job_794a5f37-3f9","title":"Senior Software Engineer, Java (Domains)","source_url":"https://job-boards.greenhouse.io/squarespace/jobs/8015633","location":"New York City","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>Squarespace is looking for a Senior Software Engineer 2 to join the Business Email team, which powers one of its high-growth product areas and plays a critical role in helping entrepreneurs succeed.</p>\n<p>As part of the Engineering team, you’ll build scalable backend systems that support customer-facing email experiences. The team’s work spans rearchitecting legacy systems and building new product capabilities across its core Email platform.</p>\n<p>This is a hybrid role based in the NYC office (3 days per week), reporting to the Senior Engineering Manager of Email.</p>\n<h4>Responsibilities</h4>\n<ul>\n<li>Own the design, implementation, and long-term evolution of backend services in Java that support the Email product and integrations.</li>\n<li>Drive architecture and system design decisions that improve reliability, scalability, performance, and maintainability across the team’s systems.</li>\n<li>Partner closely with Product, Design, QA, DevOps, and peer engineering teams to align requirements, resolve competing priorities, and deliver the best solution for customers and the business.</li>\n<li>Influence technical direction beyond your immediate team by improving decision-making, communicating standards, and helping shape engineering best practices.</li>\n<li>Mentor and coach engineers through design reviews, code reviews, and hands-on collaboration, multiplying the effectiveness of the broader team.</li>\n<li>Troubleshoot production issues, participate in on-call rotations, and advocate for strong observability and operational excellence across the platform.</li>\n</ul>\n<h4>Requirements</h4>\n<ul>\n<li>7+ years of professional software engineering experience, with deep backend expertise and a track record of delivering complex systems in production.</li>\n<li>Strong proficiency in Java and experience building distributed backend systems and RESTful APIs, ideally using frameworks such as Spring.</li>\n<li>Experience leading technically ambiguous projects with end-to-end ownership, including defining scope, evaluating feasibility, and driving execution to launch.</li>\n<li>Strong system design and architectural judgment, with the ability to make sound trade-offs across scale, reliability, and product velocity.</li>\n<li>Expertise with databases, asynchronous processing, and message-driven systems such as Kafka.</li>\n</ul>\n<h4>Benefits &amp; Perks</h4>\n<ul>\n<li>A choice between medical plans with an option for 100% covered premiums</li>\n<li>Fertility and adoption benefits</li>\n<li>Access to supplemental insurance plans for additional coverage</li>\n<li>Headspace mindfulness app subscription</li>\n<li>Global Employee Assistance Program</li>\n<li>Retirement benefits with employer match</li>\n<li>Flexible paid time off</li>\n<li>12 weeks paid parental leave and family care leave</li>\n<li>Pretax commuter benefit</li>\n<li>Education reimbursement</li>\n<li>Employee donation match to community organizations</li>\n<li>7 Global Employee Resource Groups (ERGs)</li>\n<li>Dog-friendly workplace</li>\n<li>Free lunch and snacks</li>\n<li>Private rooftop</li>\n<li>Hack week twice per year</li>\n</ul>\n<h4>Cash Compensation Range</h4>\n<p>$128,500 – $231,500 USD</p>","enriched_at":1781880023860},{"id":"job_cf1b6ff8-80e","title":"Senior Program Manager, Commercial Strategy","source_url":"https://job-boards.greenhouse.io/squarespace/jobs/8014027","location":"New York City","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Operations","description":"<p>Squarespace is looking for a Senior Program Manager to support the Commercial Strategy team’s mission to accelerate revenue growth by ensuring the team performs at its best with efficiency.</p>\n<p>The Commercial Strategy team accelerates revenue growth data-driven strategies that optimize pricing, product monetization, and profitability. The successful candidate will report to the Director of Commercial Strategy and work hybrid from the NYC office 2-3 days per week.</p>\n<h4>You’ll Get To…</h4>\n<h5>Project/Program Management</h5>\n<ul>\n<li>Build and maintain clear project plans covering scope, milestones, owners, risks, dependencies, and issue tracking.</li>\n<li>Break down silos, surface conflicting priorities, and ensure coordinated execution, including simultaneous launches across multiple product areas.</li>\n<li>Track and communicate project status to stakeholders; own recurring executive-level communications and leadership agenda updates. Use AI tools to synthesize meeting outputs and draft communications at pace.</li>\n<li>Facilitate cross-functional collaboration across Product, Engineering, Analytics, UXR, Tax, Legal, and Finance.</li>\n<li>Manage A/B test pipeline sequencing across concurrent experiments, tracking interdependencies and flagging downstream schedule impacts.</li>\n</ul>\n<h5>Team Operations &amp; Processes</h5>\n<ul>\n<li>Design and implement sustainable processes and playbooks for collaborative, transparent execution, incorporating AI-assisted workflows where they improve speed or quality.</li>\n<li>Identify bottlenecks and inefficiencies in team workflows and drive solutions, including evaluating and piloting AI tools that could meaningfully reduce manual effort.</li>\n<li>Manage the team’s operating rhythm: project lifecycles, planning cycles, goal-setting, team rituals, and leadership updates.</li>\n<li>Hold teams accountable for commitments and remove blockers.</li>\n<li>Establish regular reviews of key pricing levers including foreign currencies, discounts, and optimization opportunities.</li>\n<li>Create and maintain a source of truth for pricing and packaging decisions; drive knowledge-sharing best practices, including AI-assisted documentation to make institutional knowledge more accessible.</li>\n</ul>\n<h4>Who We&#39;re Looking For</h4>\n<ul>\n<li>5+ years of program or project management experience, driving cross-functional initiatives with stakeholders from diverse disciplines; preference for experience in a SaaS or software environment.</li>\n<li>Strong knowledge of the product development lifecycle; familiarity with Agile, Scrum, and Waterfall methodologies.</li>\n<li>Experience with A/B testing methodologies; working knowledge of statistical and financial analysis and qualitative/quantitative research.</li>\n<li>Track record of bringing structure and predictability to a fast-paced environment with ease in context-switching.</li>\n<li>Ability to influence without authority across functions and levels; exceptional communication and stakeholder management skills.</li>\n<li>Proficiency in Jira, Google Workspace, Excel, Looker, Amplitude, and Statsig (or equivalent A/B testing platforms). Comfortable using AI tools (e.g. Claude, ChatGPT, Gemini) regularly to research, draft, and synthesize; demonstrated ability to evaluate and apply them critically.</li>\n<li>Interest in software products, business strategy, pricing models, and competitive landscape.</li>\n<li>Experience shipping products globally with an understanding of localization and internationalization is a plus.</li>\n<li>Direct experience with online checkout, billing, payment processors, or pricing strategy is preferred.</li>\n</ul>\n<h4>Benefits &amp; Perks</h4>\n<ul>\n<li>A choice between medical plans with an option for 100% covered premiums</li>\n<li>Fertility and adoption benefits</li>\n<li>Access to supplemental insurance plans for additional coverage</li>\n<li>Headspace mindfulness app subscription</li>\n<li>Global Employee Assistance Program</li>\n<li>Retirement benefits with employer match</li>\n<li>Flexible paid time off</li>\n<li>12 weeks paid parental leave and family care leave</li>\n<li>Pretax commuter benefit</li>\n<li>Education reimbursement</li>\n<li>Employee donation match to community organizations</li>\n<li>7 Global Employee Resource Groups (ERGs)</li>\n<li>Dog-friendly workplace</li>\n<li>Free lunch and snacks</li>\n<li>Private rooftop</li>\n<li>Hack week twice per year</li>\n</ul>","enriched_at":1781879991153},{"id":"job_e5ded618-bda","title":"Customer Support Associate","source_url":"https://job-boards.greenhouse.io/squarespace/jobs/8015730","location":"Remote, Ireland (Republic of)","job_type":"full-time","experience_level":null,"work_arrangement":"remote","category":"Operations","description":"<p>At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with approximately 450 people between New York, Dublin, and a remote workforce. Customer Support Associates are on the front line working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand. This remote role reports to a Customer Support Team Lead.</p>\n<p>Your first two weeks at Squarespace will include mandatory virtual training from September 7th remotely taking place in Ireland GMT.</p>\n<p>Applicants must have a dedicated home office setup with a reliable and stable Wi-Fi connection. Please note that we do not support digital nomad lifestyles or international work arrangements.</p>\n<h3>You&#39;ll Get To…</h3>\n<ul>\n<li>Respond to customer live chats and emails in a timely manner - live chat is our primary channel, with queue-based work making up around 90% of the role</li>\n<li>Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries</li>\n<li>Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat</li>\n<li>Stay up to date on new product features and improvements</li>\n<li>Identify isolated customer experiences and escalate important issues</li>\n</ul>\n<h3>Who We&#39;re Looking For</h3>\n<ul>\n<li>Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us</li>\n<li>1+ years customer-facing experience required in a similar role (retail, hospitality, online support)</li>\n<li>Expertise with written communication and the ability to spot spelling and grammar errors</li>\n<li>Proficiency with decoding conversations, identifying the cause, and aligning on end goals</li>\n<li>Capability of prioritizing competing requests</li>\n<li>Familiarity with the Squarespace platform</li>\n<li>Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused</li>\n</ul>\n<h3>Benefits &amp; Perks</h3>\n<ul>\n<li>Health insurance with 100% covered premiums for you, your spouse or partner and your dependent children including medical, dental, and vision</li>\n<li>Life and Income Protection</li>\n<li>Fertility and adoption benefits</li>\n<li>Headspace mindfulness app subscription</li>\n<li>Global Employee Assistance Program</li>\n<li>Pension benefits with employer match</li>\n<li>Flexible paid time off</li>\n<li>26 weeks paid maternity leave &amp; 12 weeks paid paternity leave</li>\n<li>2 weeks paid family care leave</li>\n<li>Annual Tax-Free Stipend</li>\n<li>Education reimbursement</li>\n<li>Employee donation match to community organizations</li>\n<li>7 Global Employee Resource Groups (ERGs)</li>\n</ul>\n<h3>Cash Compensation Range: €32,500 EUR</h3>\n<p>The rate for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors. Some roles may be eligible for overtime pay.</p>","enriched_at":1781879941862},{"id":"job_85a9048c-eab","title":"Database Engineering Team Manager","source_url":"https://job-boards.greenhouse.io/squarespace/jobs/7962046","location":"Dublin, IE","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>Squarespace provides innovative solutions to empower our customers to focus on building their brand and growing their businesses on our platform. The Databases team manages all of the backend infrastructure that Squarespace runs on – MongoDB, CockroachDB, and Kafka clusters, to name a few examples. We are an accomplished, diverse group of people who develop the services that guarantee reliable and scalable infrastructure for both our cross-functional partners in product engineering, as well as our end users on the Squarespace platform. We believe that infrastructure excellence doesn&#39;t stop at just building for today; it needs to have a solid foundation of scalability, reliability, and a robust developer experience for the future.</p>\n<p>This is a hybrid role working from our Dublin office 3 days per week. You will report to the Databases Senior Engineering Manager.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Nurture high-performing software engineers by guiding navigation when there is ambiguity.</li>\n<li>Distill the scope of the team and help hire a balanced group of engineers that will excel as a unit.</li>\n<li>Grow the career development of direct reports through regular 1:1s with direct, actionable feedback.</li>\n<li>Celebrate wins that motivate the team’s positive culture and robust dynamic.</li>\n<li>Evaluate consistently to improve team efficiency and effectiveness when required.</li>\n<li>Evolve a deep understanding of local systems to identify appropriate architectural decisions.</li>\n<li>Thread with Product, Design &amp; Engineering to champion, define and execute an optimal roadmap.</li>\n<li>Bond across Engineering, Product, Design, Marketing, Data Science and Business Operations.</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>3+ years of recent experience managing a Product Engineering team of four or more engineers.</li>\n<li>7+ years of industry experience deploying apps across large codebases with many contributors.</li>\n<li>Ability to fluently translate, document and present technical concepts to non-technical stakeholders.</li>\n<li>Strong technical foundations to navigate the inherent tradeoffs with product engineering decisions.</li>\n<li>A manager who prioritizes an inclusive culture of psychological safety with technical rigor.</li>\n</ul>\n<h3>Benefits &amp; Perks</h3>\n<ul>\n<li>Health insurance with 100% covered premiums for you, your spouse or partner and your dependent children including medical, dental, and vision</li>\n<li>Life and Income Protection</li>\n<li>Fertility and adoption benefits</li>\n<li>Headspace mindfulness app subscription</li>\n<li>Global Employee Assistance Program</li>\n<li>Pension benefits with employer match</li>\n<li>Flexible paid time off</li>\n<li>26 weeks paid maternity leave &amp; 12 weeks paid paternity leave</li>\n<li>2 weeks paid family care leave</li>\n<li>Education reimbursement</li>\n<li>Employee donation match to community organizations</li>\n<li>7 Global Employee Resource Groups (ERGs)</li>\n<li>Free lunch and snacks</li>\n<li>Close proximity to cultural landmarks such as Dublin Castle and St. Patrick&#39;s Cathedral</li>\n</ul>\n<h3>Salary</h3>\n<p>The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.</p>\n<p>In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock.</p>","enriched_at":1780819427200},{"id":"job_1ce20e4e-ca0","title":"Program Operations Lead","source_url":"https://job-boards.greenhouse.io/squarespace/jobs/7974872","location":"New York City","job_type":"full-time","experience_level":"mid","work_arrangement":"hybrid","category":"Operations","description":"<p>Squarespace&#39;s Channel Partner team drives growth through a network of creative professionals and agencies who use our platform to create online presences for their clients. We execute on our mission through our world-class partner program, Squarespace Circle, and by providing products and experiences that support, empower, and complement our 100,000 partner community.</p>\n<p>As our program and community expand, we&#39;re looking for an Operations Lead to join the team to oversee both day to day partner program operations and the management of several key workstreams.</p>\n<p>You will work hybrid in our NYC Headquarters office and report to the Senior Team Lead, Channel Partner Program.</p>\n<p>Key Responsibilities:</p>\n<ul>\n<li>Drive the strategy and evolution of revenue-driving partner program benefits (partner referral and subscription referral).</li>\n<li>Manage the end-to-end operations of referral programs, including designing efficient triage processes for escalated issues and systematically implementing program updates.</li>\n<li>Optimize the Squarespace Marketplace operations, focused on reducing friction and increasing success metrics across the Expert onboarding, management, and engagement lifecycle.</li>\n<li>Lead the identification and implementation of scalable process improvements, leveraging AI solutions to close operational gaps and boost team capacity</li>\n<li>Synthesize trends from surveys, forums, and feature request boards in collaboration with colleagues to accelerate the creation of actionable content and business insights</li>\n<li>Oversee community feedback operations, including the execution and analysis of the quarterly feedback survey, translating quantitative and qualitative data into strategic recommendations</li>\n<li>Communicate strategic, high-elevation read-outs to diverse cross-functional leadership, ensuring community input is a catalyst for the evolution of the Circle program and broader product/platform experience</li>\n<li>Conceptualize and launch new programs, benefits, or initiatives that result in measurable increases in member engagement, activation, and satisfaction, with a focus on meticulous process documentation and iteration</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>4-6+ years of experience in operations, program management, or a related role focused on channel or partner ecosystems</li>\n<li>Proven expertise in strategic program design and execution, added bonus if you have experience specifically driving revenue-focused programs (e.g., referral/subscription)</li>\n<li>Deep operational management skills, including the ability to design efficient, scalable, end-to-end processes for programs and manage complex issue triage and resolution</li>\n<li>Experience in lifecycle management for a platform or marketplace, focused on reducing friction and improving onboarding, management, and success metrics for external partners</li>\n<li>Strong quantitative and qualitative analytical abilities, with experience synthesizing complex data (from surveys, forums, etc.) into actionable content and strategic recommendations for leadership</li>\n</ul>\n<p>Benefits &amp; Perks:</p>\n<ul>\n<li>A choice between medical plans with an option for 100% covered premiums</li>\n<li>Fertility and adoption benefits</li>\n<li>Access to supplemental insurance plans for additional coverage</li>\n<li>Headspace mindfulness app subscription</li>\n<li>Global Employee Assistance Program</li>\n<li>Retirement benefits with employer match</li>\n<li>Flexible paid time off</li>\n<li>12 weeks paid parental leave and family care leave</li>\n<li>Pretax commuter benefit</li>\n<li>Education reimbursement</li>\n<li>Employee donation match to community organizations</li>\n<li>7 Global Employee Resource Groups (ERGs)</li>\n<li>Dog-friendly workplace</li>\n<li>Free lunch and snacks</li>\n<li>Private rooftop</li>\n<li>Hack week twice per year</li>\n</ul>","enriched_at":1780643332299},{"id":"job_ddc93903-1e7","title":"Product Engagement Lead","source_url":"https://job-boards.greenhouse.io/squarespace/jobs/7974868","location":"New York City","job_type":"full-time","experience_level":"mid","work_arrangement":"hybrid","category":"Engineering","description":"<p>We&#39;re seeking a Product Engagement Lead to deeply understand our partners&#39; needs and the market landscape, and help ensure Squarespace develops empowering products and experiences for partners. You will work hybrid in our NYC Headquarters office and report to the Senior Team Lead, Channel Partner Program.</p>\n<p>You&#39;ll Get To: Drive the development of a long-term pro user product vision that aligns with the pro user business strategy Develop and socialize qualitative and quantitative insights to internal stakeholders (including executives and cross-functional partners on a regular cadence) Partner with cross-functional product teams in the development of product roadmaps that are informed by the voice of our partners and support our business goals Coordinate rollouts of in-development and new features in partnership with product and engineering teams and manage change communication and community support for changes to custom code Ensure that we have consistent access to current user insights through community surveys, analysis of forum discussions, triage of feature request boards, competitive research Collaborate with Business Development and Product teams to develop a pipeline of official Extensions Lead the creation of a developer education curriculum, with the goal of increasing API adoption by a target amount.</p>\n<p>Who We’re Looking For: 3+ years of experience in a product engagement, product management, developer advocacy or other technical role focused on channel partner or developer/professional user ecosystems 2+ years of experience in communicating technical information for non-technical audiences Proven ability to partner with cross-functional product teams to build a long-term product vision, translate the voice of the customer and business goals into data-informed roadmaps, and secure buy-in for complex projects.</p>\n<p>Benefits &amp; Perks: A choice between medical plans with an option for 100% covered premiums Fertility and adoption benefits Access to supplemental insurance plans for additional coverage Headspace mindfulness app subscription Global Employee Assistance Program Retirement benefits with employer match Flexible paid time off 12 weeks paid parental leave and family care leave Pretax commuter benefit Education reimbursement Employee donation match to community organizations 7 Global Employee Resource Groups (ERGs) Dog-friendly workplace Free lunch and snacks Private rooftop Hack week twice per year</p>","enriched_at":1780643318346},{"id":"job_43d0d470-72b","title":"Senior Registrar Operations Lead","source_url":"https://job-boards.greenhouse.io/squarespace/jobs/7911719","location":"Remote, United States","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"<p>At Squarespace, we empower millions of creators to build a brand and transact with their customers through a beautiful and reliable online presence. As a Senior Registrar Operations Lead, you will play a critical role in ensuring operational excellence across our domains business. You will serve as a senior escalation owner and interface across Customer Support, Engineering, Legal, Security, ICANN, registries, and external partners, helping resolve complex domain issues with rigor, judgment, and a strong focus on compliance, security, and customer impact.</p>\n<p>This role is designed for a senior domain professional who combines deep industry expertise with hands-on operational and technical capability. You will be trusted to independently investigate and resolve complex issues, partner closely with Engineering to reduce manual workflows through tooling and automation, and represent Squarespace with confidence in external registry and policy-facing interactions.</p>\n<p>You will report directly to the Domain Registrar Operations leader and may work remotely (U.S) or in a hybrid role at our NYC headquarters.</p>\n<h3>Responsibilities</h3>\n<h4>Escalations &amp; Tech Operations</h4>\n<ul>\n<li>Act as the senior escalation owner for complex, high-impact domain-related customer issues, working closely with Customer Support, Security, and Engineering to ensure timely, accurate resolution.</li>\n<li>Apply hands-on expertise across gTLDs and ccTLDs, high-value and expired domain workflows, DNS, EPP, REST APIs, and registry platforms to investigate and resolve issues directly.</li>\n<li>Perform root-cause analysis on issues, and provide clear guidance and recommendations.</li>\n<li>Serve as a subject matter expert and advisor to internal teams on domain-related cases, workflows, and best practices.</li>\n</ul>\n<h4>UDRP, Compliance &amp; Legal Collaboration</h4>\n<ul>\n<li>Act as the internal expert on UDRP cases, and registry compliance matters, partnering closely with Legal and external registries to manage disputes and enforcement actions.</li>\n<li>Monitor and support compliance initiatives to ensure registrar operations align with evolving policy and contractual obligations.</li>\n</ul>\n<h4>Abuse &amp; Security Operations</h4>\n<ul>\n<li>Partner closely with internal Security and Trust teams on domain abuse identification, escalation, and mitigation efforts.</li>\n<li>Help define and improve operational processes related to DNS abuse handling, reporting, and registry coordination.</li>\n<li>Contribute to operational controls and safeguards that protect customer domain portfolios and reduce risk.</li>\n</ul>\n<h4>Operational Oversight &amp; Process Excellence</h4>\n<ul>\n<li>Streamline and continuously improve registrar operational workflows across registry communications, escalations, and lifecycle management.</li>\n<li>Oversee key operational workstreams including registry access management, contractual updates, finance-related workflows, and registry account governance.</li>\n<li>Identify operational gaps and partner with Product and Engineering to drive automation, and scalability improvements.</li>\n</ul>\n<h4>Cross-Functional &amp; External Collaboration</h4>\n<ul>\n<li>Serve as a primary point of contact between Registrar Operations and registries, resellers, and other external partners.</li>\n<li>Build strong working relationships with Product, Engineering, Finance, Legal, Security, and Customer Support leadership.</li>\n<li>Represent Squarespace professionally and effectively in registry and industry-facing conversations when needed.</li>\n</ul>\n<h3>Benefits &amp; Perks</h3>\n<ul>\n<li>A choice between medical plans with an option for 100% covered premiums</li>\n<li>Fertility and adoption benefits</li>\n<li>Access to supplemental insurance plans for additional coverage</li>\n<li>Headspace mindfulness app subscription</li>\n<li>Global Employee Assistance Program</li>\n<li>Retirement benefits with employer match</li>\n<li>Flexible paid time off</li>\n<li>12 weeks paid parental leave and family care leave</li>\n<li>Pretax commuter benefit</li>\n<li>Education reimbursement</li>\n<li>Employee donation match to community organizations</li>\n<li>7 Global Employee Resource Groups (ERGs)</li>\n<li>Dog-friendly workplace</li>\n<li>Free lunch and snacks</li>\n<li>Private rooftop</li>\n<li>Hack week twice per year</li>\n</ul>","enriched_at":1779937666408},{"id":"job_d4220238-902","title":"Engineering Manager - PASS","source_url":"https://job-boards.greenhouse.io/squarespace/jobs/7943846","location":"Dublin","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>We&#39;re seeking an Engineering Manager to lead our Purchase, Access &amp; Subscription Success (PASS) team. The group is responsible for the buyer-facing purchase and subscription experience, including the multi-product cart, secure checkout flows, subscription and billing panel, cross-selling, cancellation surveys, and invoices.</p>\n<p>As the manager of this team, you&#39;ll lead a group of experienced frontend and backend engineers who build and maintain the cart experience and checkout flows, power the subscription and billing panel UI, drive cross-sell and upsell initiatives, and deliver new product integrations. You&#39;ll work closely with product, design, analytics, and peer engineering teams to deliver seamless, high-converting purchase experiences for Squarespace customers worldwide.</p>\n<p>This is a hybrid role working from our Dublin office 3 days per week. You will report to the Senior Engineering Manager of Revenue Systems.</p>\n<h4>Responsibilities</h4>\n<ul>\n<li>Lead a full-stack engineering team responsible for the multi-product cart, secure checkout flows, subscription and billing panel experience, cross-sell services, cancellation surveys, and invoices.</li>\n<li>Drive the execution of the Monetization roadmap, including secure checkout migration, new product integrations, and cross-sell optimization.</li>\n<li>Coach, mentor, and develop engineers through regular feedback, goal-setting, and technical guidance.</li>\n<li>Collaborate with cross-functional partners (Product, Design, Analytics, and peer engineering teams) to align engineering initiatives with business priorities.</li>\n<li>Foster a culture of technical excellence, reliability, and continuous improvement in critical revenue systems.</li>\n<li>Participate in incident command rotations and guide the team&#39;s response to high-impact production events.</li>\n<li>Own operational health: SLOs, on-call, and engineering metrics (cycle time, MTTR, availability targets).</li>\n</ul>\n<h4>Requirements</h4>\n<ul>\n<li>3+ years experience managing software engineering teams building production systems.</li>\n<li>Experience leading or partnering across both frontend (React/TypeScript) and backend (Java, PostgreSQL, distributed systems) domains.</li>\n<li>Familiarity with e-commerce cart/checkout experiences, subscription management, or SaaS billing UX.</li>\n<li>Strong communication and collaboration skills with a focus on cross-team alignment and delivery.</li>\n<li>Passion for mentoring engineers and fostering a culture of growth, inclusion, and accountability.</li>\n<li>Experience operating in a PagerDuty/on-call culture with production SLO targets.</li>\n</ul>\n<h4>Benefits &amp; Perks</h4>\n<ul>\n<li>Health insurance with 100% covered premiums for you, your spouse or partner and your dependent children including medical, dental, and vision</li>\n<li>Life and Income Protection</li>\n<li>Fertility and adoption benefits</li>\n<li>Headspace mindfulness app subscription</li>\n<li>Global Employee Assistance Program</li>\n<li>Pension benefits with employer match</li>\n<li>Flexible paid time off</li>\n<li>26 weeks paid maternity leave &amp; 12 weeks paid paternity leave</li>\n<li>2 weeks paid family care leave</li>\n<li>Education reimbursement</li>\n<li>Employee donation match to community organizations</li>\n<li>7 Global Employee Resource Groups (ERGs)</li>\n<li>Free lunch and snacks</li>\n<li>Close proximity to cultural landmarks such as Dublin Castle and St. Patrick&#39;s Cathedral</li>\n</ul>","enriched_at":1779318415796},{"id":"job_5623b317-a7b","title":"Lead Analyst, Product Analytics","source_url":"https://job-boards.greenhouse.io/squarespace/jobs/7911723","location":"New York City","job_type":"full-time","experience_level":"senior","work_arrangement":"onsite","category":"Finance","description":"<p>We are seeking a new product analyst to join us. Working with Product Managers, you will integrate data into our product decisions and guide product development with relevant insights based on analysis. You&#39;ll create data sets, design analysis, provide rigorous reporting, and make recommendations to our product roadmap. You are focused on impact and have the skill to understand customers and promote growth. You should demonstrate curiosity, data fluency, and a passion for making decisions based on data.</p>\n<p>You will report to the Manager, Product Analytics in our New York headquarters.</p>\n<h4>Responsibilities</h4>\n<ul>\n<li>Work with Product, Engineering, and Design teams to understand project goals, determine measurements, monitor performance, and explore our customers</li>\n<li>Partner with the Product team to become an expert in a specific product area</li>\n<li>Understand product requirements and build dashboards that answer common questions; iterate and improve on existing work to increase impact; improve user experience and adoption; measure the health of the business; and provide visibility of our data to partners</li>\n<li>Translate broad questions into plans for research and discovery, perform data exploration, and craft narratives from data insights for non-technical team members that caters to clear storytelling and applicable recommendations</li>\n<li>Create all the technical implementations and documentation associated with your analytical work and work toward 100% accuracy</li>\n<li>Champion best practice experimentation methodologies and analyze results to provide recommendations</li>\n</ul>\n<h4>Benefits &amp; Perks</h4>\n<ul>\n<li>A choice between medical plans with an option for 100% covered premiums</li>\n<li>Fertility and adoption benefits</li>\n<li>Access to supplemental insurance plans for additional coverage</li>\n<li>Headspace mindfulness app subscription</li>\n<li>Global Employee Assistance Program</li>\n<li>Retirement benefits with employer match</li>\n<li>Flexible paid time off</li>\n<li>12 weeks paid parental leave and family care leave</li>\n<li>Pretax commuter benefit</li>\n<li>Education reimbursement</li>\n<li>Employee donation match to community organizations</li>\n<li>7 Global Employee Resource Groups (ERGs)</li>\n<li>Dog-friendly workplace</li>\n<li>Free lunch and snacks</li>\n<li>Private rooftop</li>\n<li>Hack week twice per year</li>\n</ul>","enriched_at":1778965364112}],"category_normalised":[{"category":"engineering","count":10},{"category":"operations","count":3},{"category":"finance","count":1},{"category":"design","count":1}],"velocity":{"weeks":[{"week_start":"2026-04-13","count":4},{"week_start":"2026-04-20","count":1},{"week_start":"2026-05-11","count":1},{"week_start":"2026-05-18","count":1},{"week_start":"2026-05-25","count":1},{"week_start":"2026-06-01","count":3},{"week_start":"2026-06-15","count":4}],"trend":"accelerating","wow_pct":33},"momentum":{"recent_14d":5,"prior_14d":3,"growth_pct":67,"classification":"stable"},"salary_vs_industry":{"company_median":159137.5,"industry_median":null,"percentile":null,"sample_size":10,"by_region":[{"region":"Unknown","company_median":165025,"industry_median":null,"sample":7},{"region":"Remote","company_median":103462.5,"industry_median":null,"sample":2}],"transparency_pct":67,"industry_transparency_pct":0,"transparency_warning":false},"market_share":{"company_jobs":15,"industry_total":15,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.17,"skill_weighted_score":0,"top_exposed_titles":[],"top_exposed_skills":[]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"Unknown","count":9,"share_pct":60},{"region":"EU","count":4,"share_pct":26.7},{"region":"Remote","count":2,"share_pct":13.3}],"emerging":[{"region":"Unknown","recent_30d":5,"prior_30d":2,"growth_pct":150}],"shrinking":[]},"seniority_anomalies":{"exec_recent_30d":0,"exec_prior_90d_avg":0,"exec_growth_pct":0,"notable_exec_hires":[]},"posting_dynamics":{"median_days_open":23,"industry_median_days_open":null,"long_open_count":0,"closure_rate_pct":40}}}}