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requests around WRO and URO related issues</li>\n<li>Work directly with onsite partners to resolve merchant concerns and escalations</li>\n<li>Investigate WRO discrepancies reported by partner personnel and front-line team members and Merchant Care teams</li>\n<li>Communicate updates, issues, and escalations to the onsite Operations Manager and Regional Director</li>\n<li>Visualize and conduct loading, planning, and offloading of trucks and containers with little to no supervision</li>\n<li>Schedule daily loads through set carriers</li>\n<li>Update and manage all BOL requirements</li>\n<li>Generate and log all IPP shipments</li>\n<li>Check in and check out drivers for all IB and OB activity</li>\n<li>Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA</li>\n<li>Support the Operations Manager and partner in resolving Jira tickets and merchant escalations promptly</li>\n<li>Ensure products are handled, stored, and distributed safely and in accordance with standard operating procedures</li>\n</ul>\n<p>You will need:</p>\n<ul>\n<li>1+ years of warehouse experience in a fast-paced environment</li>\n<li>Ability to adapt to changing conditions and solve issues in a timely manner</li>\n<li>Effective communication skills, both verbal and written</li>\n<li>Ability to work professionally with internal and external stakeholders</li>\n<li>Excellent attention to detail</li>\n<li>Proficiency with Microsoft Excel</li>\n<li>Ability to multi-task and prioritize independently</li>\n<li>Ability to work independently without direct supervision onsite</li>\n<li>Ability to lift 50 lbs without any health limitations</li>\n<li>Able to stand and walk continuously during an 8-10 hour shift or more based on business needs</li>\n<li>Able to bend, stoop, reach above, and push/pull frequently</li>\n</ul>\n<p>Benefits include:</p>\n<ul>\n<li>Medical, Dental, Vision &amp; Basic Life Insurance</li>\n<li>401K Match</li>\n<li>Weekly paycheck with paid overtime eligibility</li>\n<li>Pay Progression Program</li>\n<li>Paid Time Off &amp; Sick Time Off</li>\n<li>Comprehensive Benefits Package</li>\n</ul>","enriched_at":1793434280997},{"id":"job_3cd1f220-621","title":"Warehouse Support Specialist","source_url":"https://job-boards.greenhouse.io/shipbobinc/jobs/4746927005","location":"Riverside, California","job_type":"full-time","experience_level":"entry","work_arrangement":"onsite","category":"Logistics & Supply Chain","description":"<p>As a Warehouse Support Specialist at ShipBob, you will play a crucial role in monitoring inbound and receiving activities at our regional receiving HUBs.</p>\n<p>You will be responsible for resolving merchant-facing requests, working with onsite partners to resolve concerns and escalations, investigating discrepancies, and communicating updates to the Operations Manager and Regional Director.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Resolving merchant-facing requests around WRO and URO related issues</li>\n<li>Working directly with onsite partners to resolve merchant concerns and escalations</li>\n<li>Investigating WRO discrepancies reported by partner personnel and front-line team members</li>\n<li>Communicating updates, issues, and escalations to the Operations Manager and Regional Director</li>\n<li>Visualizing and conducting loading, planning, and offloading of trucks and containers</li>\n<li>Scheduling daily loads through set carriers</li>\n<li>Updating and managing BOL requirements</li>\n<li>Generating and logging IPP shipments</li>\n<li>Checking in and checking out drivers</li>\n<li>Logging missed and confirmed appointments</li>\n<li>Supporting the Operations Manager in resolving Jira tickets and merchant escalations</li>\n</ul>\n<p>You will also be expected to ensure products are handled, stored, and distributed safely and in accordance with standard operating procedures.</p>\n<p>Requirements:</p>\n<ul>\n<li>1+ year of warehouse experience in a fast-paced environment</li>\n<li>Ability to adapt to changing conditions and solve issues in a timely manner</li>\n<li>Effective communication skills</li>\n<li>Ability to work with critical timelines</li>\n<li>Proficiency with Microsoft Excel</li>\n<li>Ability to multi-task and prioritize independently</li>\n<li>Ability to lift 50 lbs and stand/walk continuously during an 8-10 hour shift</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Medical, Dental, Vision &amp; Basic Life Insurance</li>\n<li>401K Match</li>\n<li>Weekly paycheck with paid overtime eligibility</li>\n<li>Pay Progression Program</li>\n<li>Paid Time Off &amp; Sick Time Off</li>\n<li>Comprehensive Benefits Package</li>\n</ul>","enriched_at":1793434274126},{"id":"job_1eb55ff3-496","title":"Business Development Representative - Spain","source_url":"https://job-boards.greenhouse.io/shipbobinc/jobs/4715347005","location":"Remote - Spain","job_type":"full-time","experience_level":"mid","work_arrangement":"remote","category":"Sales","description":"<p>As a Business Development Representative at ShipBob, you will grow with an ownership mindset, collaborating with peers and leaders alike to develop logistical solutions for small to medium-sized businesses.</p>\n<p>Your primary responsibility will be to evaluate each merchant&#39;s unique business needs and work with ShipBob&#39;s Account Executives to close deals with merchants that have not previously worked with us.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Guiding new business by identifying, researching, and qualifying new opportunities weekly</li>\n<li>Prospecting a pipeline via high-volume outbound cold calls, emails, and social selling</li>\n<li>Identifying client needs and assessing if they are a fit for ShipBob&#39;s business model</li>\n<li>Making recommendations to management from merchants who do not fit the standard criteria</li>\n<li>Scheduling demos with potential merchants and Account Executives</li>\n<li>Achieving daily activity requirements and accurately tracking merchant interactions</li>\n<li>Reporting to the designated manager/team lead to strategize more effective prospecting methods</li>\n<li>Consistently exceeding monthly and annual quota</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>2+ years of demonstrated success in a sales environment (training provided for the right candidate with less experience)</li>\n<li>Experience selling over the phone and smart calling various types of businesses or merchants</li>\n<li>High degree of diligence and accountability</li>\n<li>Comfortable in a competitive environment with evidence of personal motivation</li>\n<li>Relentless dedication in the face of daily rejection and delays from potential merchants</li>\n<li>Aptitude for research and understanding data</li>\n</ul>\n<p>Benefits include:</p>\n<ul>\n<li>Life Insurance</li>\n<li>Health Insurance Scheme</li>\n</ul>\n<p>About ShipBob: ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.</p>","enriched_at":1793434266882},{"id":"job_6dccb7de-861","title":"Warehouse Support Specialist","source_url":"https://job-boards.greenhouse.io/shipbobinc/jobs/4746929005","location":"Fort Worth, Texas","job_type":"full-time","experience_level":"entry","work_arrangement":"onsite","category":"Logistics & Supply Chain","description":"<p>As a Warehouse Support Specialist at ShipBob, you will play a crucial role in monitoring inbound and receiving activities at our regional receiving HUBs.</p>\n<p>You will be responsible for resolving merchant-facing requests, working with onsite partners to resolve concerns and escalations, investigating discrepancies, and communicating updates to the Operations Manager and Regional Director.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Resolving merchant-facing requests around WRO and URO related issues</li>\n<li>Working directly with onsite partners to resolve merchant concerns and escalations</li>\n<li>Investigating WRO discrepancies reported by partner personnel and front-line team members</li>\n<li>Communicating updates, issues, and escalations to the Operations Manager and Regional Director</li>\n<li>Visualizing and conducting loading, planning, and offloading of trucks and containers with minimal supervision</li>\n<li>Scheduling daily loads through set carriers</li>\n<li>Updating and managing BOL requirements</li>\n<li>Generating and logging IPP shipments</li>\n<li>Checking in and checking out drivers for all IB and OB activity</li>\n<li>Logging missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA</li>\n<li>Supporting the Operations Manager and partner in promptly resolving Jira tickets and merchant escalations</li>\n<li>Ensuring products are handled, stored, and distributed safely and in accordance with standard operating procedures</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>1+ year of warehouse experience in a fast-paced environment</li>\n<li>Ability to quickly adapt to changing conditions and solve issues in a timely manner</li>\n<li>Effective communication skills, both verbal and written</li>\n<li>Ability to work professionally with internal and external stakeholders</li>\n<li>Excellent attention to detail</li>\n<li>Proficiency with Microsoft Excel</li>\n<li>Ability to multi-task and prioritize independently</li>\n<li>Ability to work independently without direct supervision onsite</li>\n<li>Ability to lift 50 lbs without any health limitations</li>\n<li>Able to stand and walk continuously during an 8-10 hour shift or more based on business needs</li>\n<li>Able to bend, stoop, reach above, and push/pull frequently</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Medical, Dental, Vision &amp; Basic Life Insurance</li>\n<li>401K Match</li>\n<li>Weekly paycheck with paid overtime eligibility</li>\n<li>Pay Progression Program</li>\n<li>Paid Time Off &amp; Sick Time Off</li>\n<li>Comprehensive Benefits Package</li>\n</ul>","enriched_at":1793434257951},{"id":"job_f74b2331-824","title":"Warehouse Support Specialist","source_url":"https://job-boards.greenhouse.io/shipbobinc/jobs/4746935005","location":"Bethlehem, Pennsylvania","job_type":"full-time","experience_level":"entry","work_arrangement":"onsite","category":"Logistics & Supply Chain","description":"<p>As a Warehouse Support Specialist at ShipBob, you will play a crucial role in monitoring inbound and receiving activities at our regional receiving HUBs.</p>\n<p>You will be responsible for:</p>\n<ul>\n<li>Resolving merchant-facing requests around WRO and URO related issues</li>\n<li>Working directly with onsite partners to resolve merchant concerns and escalations</li>\n<li>Investigating WRO discrepancies reported by partner personnel and front-line team members and Merchant Care teams</li>\n<li>Communicating updates, issues, and escalations to onsite Operations Manager and Regional Director</li>\n<li>Visualizing and conducting loading, planning, and offloading of trucks and containers with little to no supervision</li>\n<li>Scheduling daily loads through set carriers</li>\n<li>Updating and managing all BOL requirements</li>\n<li>Generating and logging all IPP Shipments</li>\n<li>Checking in and checking out drivers for all IB and OB activity</li>\n<li>Logging all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA</li>\n<li>Supporting OM and partner in promptly resolving Jira tickets and Merchant Escalations</li>\n<li>Ensuring products are handled, stored, and distributed safely and in accordance with standard operating procedures</li>\n</ul>\n<p>To succeed in this role, you will need:</p>\n<ul>\n<li>1+ year of warehouse experience in a fast-paced environment</li>\n<li>Ability to quickly adapt to changing conditions and solve issues in a timely manner</li>\n<li>Effective communication skills, both verbal and written</li>\n<li>Ability to work professionally with internal and external stakeholders</li>\n<li>Excellent attention to detail</li>\n<li>Proficiency with Microsoft Excel</li>\n<li>Ability to multi-task and prioritize independently</li>\n<li>Ability to work independently without direct supervision onsite</li>\n<li>Ability to lift 50 lbs without any health limitations</li>\n<li>Ability to stand and walk continuously during an 8-10 hour shift or more based on business needs</li>\n</ul>\n<p>We offer a range of benefits, including:</p>\n<ul>\n<li>Medical, Dental, Vision &amp; Basic Life Insurance</li>\n<li>401K Match</li>\n<li>Weekly paychecks &amp; Wage Progression Program</li>\n<li>Paid Time Off &amp; Sick Time Off</li>\n<li>Referral Bonus Program</li>\n</ul>","enriched_at":1793434242918},{"id":"job_0b18005e-642","title":"Onsite Warehouse Support Specialist","source_url":"https://job-boards.greenhouse.io/shipbobinc/jobs/4744898005","location":"Riverside, California","job_type":"full-time","experience_level":"mid","work_arrangement":"onsite","category":"Logistics & Supply Chain","description":"<p>As a member of the ShipBob Team, you will grow with an Ownership Mindset, collaborate with peers and leaders alike, and experience a high-performance culture and clear purpose.</p>\n<p>The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers. As the sole ShipBob representative onsite, they partner directly with leadership and associates to resolve any merchant concerns or requests.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Run daily cycle counting and inventory control processes according to written SOPs utilizing partner resources.</li>\n<li>Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite.</li>\n<li>Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA.</li>\n<li>Determine root cause of inventory adjustments and lead efforts to correct.</li>\n<li>Perform audits or other actions requested by merchants within the site.</li>\n<li>Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA.</li>\n<li>Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes.</li>\n<li>Communicate updates and relay important operational information about merchants directly to OSS Area Manager.</li>\n<li>Present weekly performance reports during business review with leaders from partner fulfillment center.</li>\n<li>Comply with all food safety and compliance policies and regulations.</li>\n<li>This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>2+ years of experience with ICQA processes in a 3PL or warehousing environment.</li>\n<li>Preferred to be bilingual, English and Mandarin.</li>\n<li>Proficiency with Warehouse Management System software.</li>\n<li>Experience using an RF Scanner preferred.</li>\n<li>Demonstrated ability to work independently without direct supervision on-site.</li>\n<li>Possesses effective written and verbal communication skills; displays reading comprehension skills.</li>\n<li>Excellent time-management and prioritization skills.</li>\n<li>Excellent attention to detail.</li>\n<li>Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members.</li>\n<li>Comfortable in a fast-paced and highly adaptive environment.</li>\n<li>Ability to lift 50 lbs. without any health limitations.</li>\n<li>Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs.</li>\n<li>Able to bend, stoop, reach above, and push/pull frequently.</li>\n</ul>\n<p>Perks &amp; Benefits:</p>\n<ul>\n<li>Medical, Dental, Vision &amp; Basic Life Insurance</li>\n<li>Paid Maternity/Parental Leave Program</li>\n<li>Paid Holidays &amp; Flexible Time Off Program</li>\n<li>Paid Sick Leave</li>\n<li>Wellness Days (1 day/quarter)</li>\n<li>401K Match</li>\n<li>Comprehensive Benefits Package</li>\n</ul>","enriched_at":1793434228936},{"id":"job_13fbc78a-3dd","title":"Onsite Warehouse Support Specialist","source_url":"https://job-boards.greenhouse.io/shipbobinc/jobs/4734689005","location":"Bolingbrook, Illinois","job_type":"full-time","experience_level":"mid","work_arrangement":"onsite","category":"Logistics & Supply Chain","description":"<p>As a member of the ShipBob Team, you will grow with an Ownership Mindset, championing continuous learning and innovation. You&#39;ll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth.</p>\n<p>The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers. As the sole ShipBob representative onsite, they partner directly with leadership and associates to resolve any merchant concerns or requests.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Run daily cycle counting and inventory control processes according to written SOP’s utilizing partner resources.</li>\n<li>Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite.</li>\n<li>Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA.</li>\n<li>Determine root cause of inventory adjustments and lead efforts to correct.</li>\n<li>Perform audits or other actions requested by merchants within the site.</li>\n<li>Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA.</li>\n<li>Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes.</li>\n<li>Communicate updates and relay important operational information about merchants directly to OSS Area Manager.</li>\n<li>Present weekly performance reports during business review with leaders from partner fulfillment center.</li>\n<li>Comply with all food safety and compliance policies and regulations.</li>\n<li>This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>2+ years of experience with ICQA processes in a 3PL or warehousing environment.</li>\n<li>Proficiency with Warehouse Management System software.</li>\n<li>Experience using an RF Scanner preferred.</li>\n<li>Demonstrated ability to work independently without direct supervision on-site.</li>\n<li>Possesses effective written and verbal communication skills; displays reading comprehension skills.</li>\n<li>Excellent time-management and prioritization skills.</li>\n<li>Excellent attention to detail.</li>\n<li>Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members.</li>\n<li>Comfortable in a fast-paced and highly adaptive environment.</li>\n<li>Ability to lift 50 lbs. without any health limitations.</li>\n<li>Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs.</li>\n<li>Able to bend, stoop, reach above, and push/pull frequently.</li>\n</ul>\n<p>Perks &amp; Benefits:</p>\n<ul>\n<li>Medical, Dental, Vision &amp; Basic Life Insurance</li>\n<li>Paid Maternity/Parental Leave Program</li>\n<li>Paid Holidays &amp; Flexible Time Off Program</li>\n<li>Paid Sick Leave</li>\n<li>Wellness Days (1 day/quarter)</li>\n<li>401K Match</li>\n<li>Comprehensive Benefits Package</li>\n</ul>","enriched_at":1793434207962},{"id":"job_82e62af0-18b","title":"Merchant Success Specialist-Mid Market","source_url":"https://job-boards.greenhouse.io/shipbobinc/jobs/4741114005","location":"Remote - India","job_type":"full-time","experience_level":"mid","work_arrangement":"remote","category":"Customer Service","description":"<p>As a Merchant Success Specialist – Mid-Market at ShipBob, you will be responsible for supporting the operational needs of mid-market merchants and helping facilitate their day-to-day success.</p>\n<p>You will manage a portfolio of mid-market merchants as part of an account team alongside a Merchant Success Manager and Merchant Success Associates.</p>\n<p>Key responsibilities:</p>\n<ul>\n<li>Be a reliable operational partner to merchants</li>\n<li>Enable merchant success by ensuring smooth fulfillment operations</li>\n<li>Serve as a first point of contact for merchant operational requests and issues</li>\n<li>Work with merchants and cross-collaboratively with the ShipBob team to deliver against service expectations</li>\n<li>Build solid relationships through responsive, proactive communication</li>\n<li>Own day-to-day operational outcomes of the partnership with the merchant and your account team</li>\n<li>Escalate strategic and high-complexity matters to the Merchant Success Manager</li>\n<li>Collaborate with your account team to execute efficient workflows and feedback loops</li>\n</ul>\n<p>You will also:</p>\n<ul>\n<li>Understand merchant operational needs and service expectations</li>\n<li>Continually re-evaluate day-to-day needs and priorities of merchants in your portfolio</li>\n<li>Facilitate merchant success through timely, reliable operational support</li>\n<li>Execute against an action plan defined with your Merchant Success Manager</li>\n<li>Drive merchant use of key ShipBob features through day-to-day support and guidance</li>\n<li>Resolve routine operational requests within established SLAs</li>\n<li>Triage incoming merchant requests, handling standard items directly and escalating strategic, complex, or high-risk matters</li>\n<li>Actively monitor merchant health signals and flag risks or churn indicators</li>\n<li>Manage a book of approximately 8-12 mid-market merchants</li>\n<li>Coordinate cross-functionally with various teams to unblock merchant issues and drive them to resolution</li>\n<li>Maintain accurate records of merchant activity</li>\n</ul>\n<p>Key Performance Indicators (KPIs):</p>\n<ul>\n<li>Logo Retention</li>\n<li>SOP &amp; Documentation Hygiene</li>\n<li>Churn</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Excellent written and verbal English communication skills</li>\n<li>4-7 years of experience in customer success, account management, operations, or merchant services</li>\n<li>Strong organizational skills and ability to manage a high volume of concurrent requests</li>\n<li>Proactive, ownership-driven approach to resolving problems</li>\n<li>Demonstrated ability to communicate effectively</li>\n<li>Experience collaborating cross-departmentally</li>\n<li>PowerPoint and Excel skills</li>\n</ul>","enriched_at":1793434188460},{"id":"job_11b6a829-172","title":"Manager, Merchant Success","source_url":"https://job-boards.greenhouse.io/shipbobinc/jobs/4740000005","location":"Remote - Australia","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Customer Service","description":"<p>As a Manager, Merchant Success at ShipBob, you will be responsible for the success and growth of ShipBob&#39;s most strategic customer accounts.</p>\n<p>You will manage and develop a team of Merchant Success Managers tasked with delivering retention and expansion across our growing base of customers.</p>\n<p>The ideal candidate will have a successful track record in full lifecycle success management, with an emphasis on steering engagement, adoption, and advocacy.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Directly manage a team of Merchant Success Managers and be responsible for driving key targets including merchant growth, retention, and satisfaction.</li>\n<li>Coach the team to create exceptional experiences that deliver value and ROI for ShipBob&#39;s customers, achieving both portfolio and individual development goals.</li>\n<li>Set clear goals and expectations and dedicate yourself to helping the MSMs hit them.</li>\n<li>Hold regular 1:1&#39;s to develop account-based strategies to ensure successful revenue target attainment.</li>\n<li>Seek deep understanding of customer pain points and issues, and champion solutions throughout the organization.</li>\n<li>Personally manage escalations for your direct reports and coach MSMs on how they can handle escalations more effectively.</li>\n<li>Work with MSMs on credit escalations and make final decisions on credit amounts or whether they should be applied.</li>\n<li>Develop a deep understanding of ShipBob&#39;s products, our industry and how our solutions deliver value and ROI for customers.</li>\n<li>Retain and grow the revenue for existing ShipBob customers, owning the net retention rate of your customer base.</li>\n<li>Run key initiatives for margin health with your team.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Experience managing and developing high-performing Success or Account teams.</li>\n<li>Skilled in leading escalations, influencing at the executive level, and navigating ambiguous situations with clarity and confidence.</li>\n<li>Experience in Customer Success, Account Management, Supply Chain, Logistics, or Ecommerce Operations,supporting mid-market or enterprise customers.</li>\n<li>Strong business acumen with the ability to interpret P&amp;L impact, pricing levers, and margin considerations.</li>\n<li>Thrives in a high-growth, evolving environment with a bias toward action and continuous improvement.</li>\n</ul>\n<p>Perks &amp; Benefits:</p>\n<ul>\n<li>Health and Wellness Benefits Stipend</li>\n<li>WFH Phone/Internet Stipend</li>\n</ul>","enriched_at":1793434173064},{"id":"job_9796778a-8a2","title":"ICQA Associate","source_url":"https://job-boards.greenhouse.io/shipbobinc/jobs/4744462005","location":"Aurora, IL","job_type":"full-time","experience_level":null,"work_arrangement":"onsite","category":"Logistics & Supply Chain","description":"<p>As a member of the ShipBob Team, you will grow with an Ownership Mindset, championing continuous learning and innovation. You&#39;ll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth.</p>\n<p>You will collaborate with peers and leaders alike in a high-performance culture with clear purpose. Our leaders are accessible, feedback flows in both directions, and everyone steps up to help when needed.</p>\n<p><strong>Role Description:</strong> This is an incredibly important position that helps to monitor inventory activities of all clients at each fulfillment center while allowing all existing operations team members to remain focused on their day-to-day responsibilities.</p>\n<p><strong>What you&#39;ll do:</strong></p>\n<ul>\n<li>Investigate inventory discrepancies reported by the Operations team.</li>\n<li>Perform physical inventory cycle counts and reconcile inventory variances.</li>\n<li>Communicate updates and relay important operational information about clients directly to ICQA Lead.</li>\n<li>Resolve merchant-facing requests around inventory-related issues.</li>\n<li>Comprehension of cycle counts and inventory control processes according to written SOPs.</li>\n<li>Ensure inventory variances are researched and resolved in a timely manner, allowing fulfillment of outbound orders.</li>\n<li>Ensure timely communications to MC team for any orders not able to be fulfilled due to inventory discrepancies.</li>\n<li>This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality.</li>\n</ul>\n<p><strong>What you&#39;ll bring to the table:</strong></p>\n<ul>\n<li>Demonstrates the ability to quickly adapt to changing conditions and solve problems in a timely fashion.</li>\n<li>Ability to determine inventory discrepancies, perform physical inventory cycle counts, and reconcile inventory variances.</li>\n<li>Possesses effective written and verbal communication skills; displays reading comprehension skills.</li>\n<li>Displays the ability to multitask and handle multiple issues at the same time without stress.</li>\n<li>Displays attention to details.</li>\n<li>Ability to lift up to 50 lbs without any health limitations.</li>\n<li>Able to stand and walk continuously during and up to an 8-10hr shift.</li>\n<li>Able to bend, stoop, reach above, and push/pull frequently.</li>\n</ul>\n<p><strong>Perks and Benefits:</strong></p>\n<ul>\n<li>Medical, Dental, Vision &amp; Basic Life Insurance</li>\n<li>401K Match</li>\n<li>Weekly paycheck with paid overtime eligibility</li>\n<li>Pay Progression Program</li>\n<li>Paid Time Off &amp; Sick Time Off</li>\n<li>Comprehensive Benefits Package</li>\n</ul>","enriched_at":1793434158604}],"category_normalised":[{"category":"logistics & supply chain","count":43},{"category":"sales","count":7},{"category":"operations","count":7},{"category":"human resources","count":4},{"category":"customer service","count":2},{"category":"product management","count":1},{"category":"marketing","count":1}],"velocity":{"weeks":[{"week_start":"2026-10-19","count":53},{"week_start":"2026-10-26","count":12}],"trend":"stable","wow_pct":-77},"momentum":{"recent_14d":65,"prior_14d":0,"growth_pct":0,"classification":"stable"},"salary_vs_industry":{"company_median":90737.5,"industry_median":null,"percentile":null,"sample_size":21,"by_region":[{"region":"United States","company_median":72500,"industry_median":null,"sample":10},{"region":"Remote","company_median":139813.25,"industry_median":null,"sample":6},{"region":"Unknown","company_median":25000,"industry_median":null,"sample":5}],"transparency_pct":82,"industry_transparency_pct":0,"transparency_warning":false},"market_share":{"company_jobs":65,"industry_total":65,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.267,"skill_weighted_score":0.469,"top_exposed_titles":[{"title":"Lead Fulfillment Associate","count":8,"score":0.185},{"title":"Onsite Warehouse Support Specialist","count":5,"score":0.469},{"title":"Warehouse Support Specialist","count":4,"score":0.469},{"title":"Area Manager, Fulfillment Operations","count":3,"score":0.138},{"title":"Operations Manager, Fulfillment Operations","count":2,"score":0.138}],"top_exposed_skills":[{"skill":"ICQA Processes","count":6,"score":0.469},{"skill":"Warehouse Management System Software","count":6,"score":0.469},{"skill":"Inventory Control","count":6,"score":0.469},{"skill":"RF Scanner","count":5,"score":0.469},{"skill":"Time-management","count":4,"score":0.469},{"skill":"Prioritization","count":4,"score":0.469},{"skill":"Interpersonal Skills","count":4,"score":0.469},{"skill":"Experience Communicating Directly With Customers Or Vendors","count":4,"score":0.469},{"skill":"Problem-solving","count":6,"score":0.469},{"skill":"Communication","count":6,"score":0.469}]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"Unknown","count":28,"share_pct":43.1},{"region":"United States","count":22,"share_pct":33.8},{"region":"Remote","count":13,"share_pct":20},{"region":"Australia/NZ","count":2,"share_pct":3.1}],"emerging":[{"region":"Unknown","recent_30d":28,"prior_30d":0,"growth_pct":100},{"region":"United States","recent_30d":22,"prior_30d":0,"growth_pct":100},{"region":"Remote","recent_30d":13,"prior_30d":0,"growth_pct":100}],"shrinking":[]},"seniority_anomalies":{"exec_recent_30d":0,"exec_prior_90d_avg":0,"exec_growth_pct":0,"notable_exec_hires":[]},"posting_dynamics":{"median_days_open":7,"industry_median_days_open":null,"long_open_count":0,"closure_rate_pct":12}}}}