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Minh","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Operations","description":"<p>We are seeking a PD Customer Excellence Manager to join our team. As a PD Customer Excellence Manager, you will be responsible for developing and maintaining the end-to-end customer journey framework, aligning customer journeys with business strategy and customer segmentation, identifying strategic opportunities to simplify customer interactions, and benchmarking customer experience against industry best practices.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Develop and maintain the end-to-end customer journey framework</li>\n<li>Align customer journeys with business strategy and customer segmentation</li>\n<li>Identify strategic opportunities to simplify customer interactions</li>\n<li>Benchmark customer experience against industry best practices</li>\n<li>Design future-state customer journeys across acquisition, onboarding, servicing, claims, and retention</li>\n<li>Eliminate customer pain points and unnecessary operational complexity</li>\n<li>Promote omnichannel consistency</li>\n<li>Ensure journey design supports operational scalability</li>\n<li>Manage the portfolio of customer initiatives</li>\n<li>Prioritize initiatives based on customer value and business impact</li>\n<li>Monitor implementation progress and benefit realization</li>\n<li>Recommend portfolio reprioritization where necessary</li>\n<li>Analyze customer feedback, complaints, and NPS insights</li>\n<li>Identify root causes affecting customer satisfaction</li>\n<li>Develop improvement recommendations</li>\n<li>Track post-implementation improvements</li>\n<li>Establish journey governance standards</li>\n<li>Define journey KPIs and service standards</li>\n<li>Facilitate cross-functional journey review sessions</li>\n<li>Ensure governance consistency across initiatives</li>\n<li>Partner with Distribution, Operations, Technology, and Product, CX, CLTV teams</li>\n<li>Align customer journey initiatives across business functions</li>\n<li>Facilitate issue resolution impacting customer experience</li>\n<li>Promote customer-centric decision making</li>\n<li>Develop customer journey dashboards</li>\n<li>Monitor customer experience KPIs</li>\n<li>Analyze trends and recommend improvements</li>\n<li>Report performance to management</li>\n<li>Support transformation initiatives from a customer journey perspective</li>\n<li>Ensure new solutions improve customer experience</li>\n<li>Assess customer impact of strategic projects</li>\n<li>Promote continuous improvement methodology</li>\n<li>Benchmark customer journey innovations</li>\n<li>Identify opportunities for digital enablement</li>\n<li>Drive simplification initiatives</li>\n<li>Build customer journey capability across the organization</li>\n<li>Share best practices and lessons learned</li>\n<li>Coach business stakeholders on customer-centric design</li>\n</ul>","enriched_at":1788533467849},{"id":"job_3d2070c2-395","title":"Manager – Scrum Master / Team Coach","source_url":"https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Hong-Kong/Manager---Scrum-Master---Team-Coach_26080339","location":"Hong Kong","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"IT","description":"<p>Prudential’s purpose is to be partners for every life and protectors for every future.</p>\n<p>As a Manager – Scrum Master / Team Coach, you will be accountable for the effectiveness of one or two squads within an ART, facilitating team events, removing impediments and coaching the squad, its Product Owner and its in-squad facilitator.</p>\n<p><strong>Job Responsibilities:</strong></p>\n<ul>\n<li>Facilitate team-level events , Iteration Planning, Backlog Refinement, Iteration Review, Retrospective and Team Sync.</li>\n<li>Remove impediments , track and act on them daily; escalate anything not resolvable within the squad to the RTE within 48 hours.</li>\n<li>Coach and develop people , move the squad towards self-management, coach the Product Owner in backlog ordering, story writing and acceptance, and select, train and develop the in-squad facilitator.</li>\n<li>Own the squad&#39;s flow and the honesty of its board , WIP limits, flow metrics and aging work items.</li>\n<li>Protect the squad , from unplanned work injected outside the agreed process and from stakeholders bypassing the Product Owner.</li>\n<li>Drive ART-level participation , prepare the squad for PI Planning, support System Demo readiness, and ensure the increment is genuinely integrated.</li>\n<li>Uphold quality and continuous improvement , facilitate the Definition of Done and built-in quality practices and challenge shortcuts under schedule pressure.</li>\n</ul>\n<p><strong>Job Requirements:</strong></p>\n<ul>\n<li>Minimum 4+ years in software delivery in a developer, tester, business analyst, team lead or project coordinator capacity; 1+ years as a Scrum Master preferred.</li>\n<li>Preferred certifications: SAFe Scrum Master (SSM) or Advanced Scrum Master (SASM); Professional Scrum Master I or II (PSM); Certified ScrumMaster (CSM); Kanban Management Professional (KMP); ICAgile ICP-ATF (Agile Team Facilitation).</li>\n<li>Experience with distributed and multi-vendor teams preferred, including the language skills to work effectively with offshore members where relevant.</li>\n<li>Frameworks: the 2020 Scrum Guide and Essential SAFe 6.0 team-level practice.</li>\n<li>Flow management: Kanban, work-in-process limits and flow metrics , fluency in both Scrum and Kanban.</li>\n<li>Facilitation: facilitation techniques, a range of retrospective formats, and conflict handling within a team.</li>\n<li>Technical literacy: enough understanding of the squad&#39;s technical environment to recognise a dependency and challenge an estimate.</li>\n<li>Domain: insurance fundamentals relevant to the assigned journey.</li>\n<li>Behavioural profile: influence without authority, comfortable with not being the decision maker, and a genuine interest in developing others.</li>\n</ul>","enriched_at":1788533440383},{"id":"job_dd027a6e-98f","title":"Senior Project and Change Management Manager (Quản lý Cấp cao Dự án & Chuyển đổi)","source_url":"https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Thnh-ph-H-Ch-Minh/Senior-Project-and-Change-Management-Manager--Qun-l-Cp-cao-D-n---Chuyn-i-_26050572-1","location":"Thành phố Hồ Chí Minh","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Finance","description":"<p>Prudential’s purpose is to be partners for every life and protectors for every future.</p>\n<p>The Senior Project and Change Manager is responsible for the end-to-end delivery of the Finance and Actuarial program, including the Future Finance Program (FFP), planned for at least 2026 and 2027.</p>\n<p><strong>Job Responsibilities</strong></p>\n<h4>Project Management &amp; Delivery</h4>\n<ul>\n<li>Lead the planning, execution, monitoring, and closure of FFP initiatives in accordance with Prudential project management standards and governance.</li>\n<li>Develop and maintain detailed project plans, milestones, dependencies, and delivery timelines.</li>\n<li>Ensure delivery is achieved within approved scope, budget, and agreed timeframes.</li>\n</ul>\n<h4>Governance, Risk &amp; Control</h4>\n<ul>\n<li>Establish and maintain effective project governance, including change control, the management of assumptions, issues, dependencies, and escalation processes to support effective governance and delivery.</li>\n<li>Proactively identify delivery risks and issues, recommend mitigation actions, and escalate where required.</li>\n<li>Ensure compliance with internal projects, financial, and risk management controls.</li>\n</ul>\n<h4>Stakeholder Management</h4>\n<ul>\n<li>Act as the central coordination point between local teams and Group FFP stakeholders.</li>\n<li>Facilitate project forums, workshops, and progress reviews.</li>\n<li>Provide clear and timely communication to senior stakeholders on project status, risks, and outcomes.</li>\n</ul>\n<h4>Financial &amp; Benefit Management</h4>\n<ul>\n<li>Track project expenditure against approved funding and support cost governance and reporting.</li>\n<li>Define, track, and report on benefit realization, including efficiency gains, productivity improvements, and qualitative benefits.</li>\n<li>Support transparent reporting for cross-charge and Group funding purposes.</li>\n</ul>\n<h4>Change &amp; Implementation</h4>\n<ul>\n<li>Drive delivery of process improvements, analytics enhancements, and governance uplift initiatives.</li>\n<li>Ensure deliverables are operationally embedded and sustainable post-implementation.</li>\n</ul>\n<h4>Reporting &amp; Documentation</h4>\n<ul>\n<li>Prepare structured project updates, dashboards, and management reports.</li>\n</ul>\n<p><strong>Job Requirements</strong></p>\n<h4>Experience</h4>\n<ul>\n<li>Significant experience as a Senior Project/Program/Change Manager delivering transformation or change initiatives, preferably within financial services or insurance.</li>\n<li>Experience working on regional or Group-funded programs is an advantage.</li>\n<li>Proven track record of delivering under time and resource constraints.</li>\n</ul>\n<h4>Qualifications</h4>\n<ul>\n<li>Bachelor’s degree or equivalent practical experience.</li>\n<li>Formal project management certification is preferred but not mandatory.</li>\n</ul>\n<h4>Knowledge and skill</h4>\n<ul>\n<li>At least 5 years of experience managing big, complex, cross-functional change management initiatives.</li>\n<li>Good knowledge and hands-on experience in project and program management methodology and techniques.</li>\n<li>Good understanding of the wider objectives of the program.</li>\n<li>Ability to work positively with a wide range of individuals involved in program management.</li>\n<li>Strong leadership, communication, and management skills.</li>\n<li>Good knowledge of budgeting and resource allocation procedures.</li>\n<li>The ability to find innovative ways to resolve problems.</li>\n<li>Good knowledge of the financial services life insurance industry is a plus.</li>\n</ul>\n<h4>Competency</h4>\n<ul>\n<li>Leadership Capability Model – Advanced level.</li>\n<li>English – speaking and writing – Advanced level.</li>\n</ul>","enriched_at":1788533413348},{"id":"job_06673401-14c","title":"Executive, Actuarial Professional (Pricing)","source_url":"https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Kuala-Lumpur/Executive--Actuarial-Professional--Pricing-_26070422","location":"Kuala Lumpur","job_type":"full-time","experience_level":"executive","work_arrangement":null,"category":"Finance","description":"<p>Prudential&#39;s purpose is to be partners for every life and protectors for every future.</p>\n<p>The incumbent is responsible to assist the Actuarial Manager / Senior Manager to define and implement appropriate actuarial standards and work processes in relation to the provision of actuarial services to the Company.</p>\n<p>Actuarial knowledge and skills are necessary in various aspects of insurance business, e.g. product design and pricing, analysis of the company&#39;s claims, persistency and expense experience to set pricing assumptions, arrangement of reinsurance, calculation of reserves and profit reporting under various regulatory bases to assess financial health of a new product.</p>\n<p><strong>Principal Duties &amp; Responsibilities:</strong></p>\n<ul>\n<li>Participate in the product development process with other relevant Departments (Marketing, IT and Operations). Provide technical support and specifications with respect to new insurance products.</li>\n<li>Recommend appropriate pricing assumptions and profitability targets. Undertake pricing of products based on agreed pricing assumptions and profitability targets in Prophet and Excel. Correct and timely pricing of products.</li>\n<li>Accurate and timely provision of actuarial support to Product Implementation Team.</li>\n<li>Model and analyze Prophet model office for new products / modifications. This will include all financial output where Prophet is used (e.g. statutory valuation, embedded value, new business profit, Solvency II, GIECA etc). Perform reasonableness checks as appropriate. Interpret and communicate results to Actuarial Manager/ Senior Manager. Accurate and timely production of financial output.</li>\n<li>Participate in assessing risks inherent in a new product, communicate implications effectively and identify mitigating solutions to manage risk.</li>\n<li>Participate in various company-wide business initiatives. This includes system upgrade initiatives, business retention and solutioning, product and process reviews, regulatory change requirements.</li>\n<li>Provision of general actuarial advice and expertise to address policyholder/agent/regulatory queries where necessary. Ensure information provided is accurate, sufficiently detailed to the audience intended and addresses issues at hand.</li>\n<li>From time to time, project-based work may be required, supervised by the Project Sponsor or other appropriate supervisor. Projects might involve the provision of actuarial services and / or other skills and experience to compile information and present potential solutions or advice to the Company in resolving business issues. Projects may also take the form of secondment to other Prudential business units, either in Malaysia or overseas, for knowledge building / knowledge transfer purposes.</li>\n</ul>\n<p><strong>JOB SPECIFICATION:</strong></p>\n<p><strong>Qualifications:</strong></p>\n<ul>\n<li>Degree in Actuarial Science/ Mathematics/ Statistics/ Physics or other physical sciences or numerate discipline</li>\n<li>Good progress in actuarial professional examinations.</li>\n</ul>\n<p><strong>Experience:</strong></p>\n<ul>\n<li>Fresh graduate encouraged to apply.</li>\n</ul>\n<p><strong>Knowledge:</strong></p>\n<ul>\n<li>A numerate and analytical mind.</li>\n<li>Proficiency with programming tools (e.g. Visual Basic)</li>\n<li>Practical knowledge in Prophet (preferred) or other projection software would be preferred</li>\n<li>Must be meticulous with the ability to work under pressure.</li>\n<li>Must be self-motivated with the ability to work under minimum supervision</li>\n</ul>","enriched_at":1788533392972},{"id":"job_f87b04c7-cfb","title":"Customer Success Engineer","source_url":"https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/South-Luzon/Customer-Success-Engineer_26050054-1","location":"South Luzon","job_type":"full-time","experience_level":null,"work_arrangement":null,"category":"Operations","description":"<p>We are looking for a Customer Success Engineer to join our team.</p>\n<p>As a Customer Success Engineer, you will interact with customers to provide information in response to inquiries about products and services, handle and resolve complaints, and perform administrative functions at the Customer Center.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Providing excellent customer service in all Customer Centers nationwide</li>\n<li>Influencing customers to utilize various digital tools</li>\n<li>Pre-screening new business applications using Front End Pre-screening Tool</li>\n<li>Processing payments received at the Customer Centers</li>\n<li>Pre-screening and processing after-sales transactions</li>\n<li>Monitoring and issuance of Agent&#39;s Provisional Receipts</li>\n<li>Encoding and monitoring post-dated checks</li>\n<li>Providing administrative support to branch and agencies</li>\n<li>Delivering business development activities required at the Customer centers</li>\n<li>Handling account management in partnership and coordination with Agency Sales and Marketing</li>\n<li>Handling relieving function to other Customer centers as needed</li>\n<li>Providing support in the regular quality review of transactions and new initiatives</li>\n</ul>\n<p>Inquiry Management:</p>\n<ul>\n<li>Receiving and responding to inquiries and requests from customers over-the-counter or via email or phone at first contact</li>\n<li>Logging, referring, providing recommendations, and coordinating possible resolution of complex complaints to back-end office if beyond the work scope, signing, and functional authority of the branch</li>\n<li>Guiding policyholders in the ease of enrollment and use of customer portal</li>\n<li>Resolving product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution</li>\n<li>Attracting potential customers by answering product and service questions, suggesting information about other products and services</li>\n<li>Gathering more in-depth information, including detailed insights into the prospect&#39;s budget, needs, and authority to purchase</li>\n<li>Classifying and referring Sales Leads to Distribution those with longer-term potential</li>\n</ul>\n<p>New Business Related Transactions:</p>\n<ul>\n<li>Receiving and pre-screening new business applications using the Front-End Pre-screening tool</li>\n<li>Ensuring accuracy, completeness, neatness, and propriety of the applications</li>\n<li>Receiving in accordance with the Company&#39;s underwriting policies</li>\n<li>Communicating and following up outstanding new business application requirements from agents and facilitating submission to Head office</li>\n<li>Handling receiving of Policy Contracts from the Head office and controlling/maintaining a record of Policy Contracts released to the Agents</li>\n<li>Encoding New Business Policy Delivery Form (NBPDF) in the system</li>\n<li>Preparing the Transmittal Report and coordinating dispatch of new business applications to Head Office</li>\n</ul>\n<p>After Sales Services:</p>\n<ul>\n<li>Receiving and pre-screening all after-sales applications (e.g., claims, withdrawal, top-up, amendments, reinstatements, etc.) using Checklist of requirements</li>\n<li>Receiving and facilitating submission of complete licensing requirements of new agents</li>\n<li>Ensuring accuracy, completeness, neatness, and propriety of the applications in accordance with the Company&#39;s after-sales guidelines</li>\n<li>Processing minor amendments and reinstatement application from Php 500,000.00, non-medical and standard rating only</li>\n<li>Computing reinstatement, loanable amount, premium rate, dividends, and loan interest of the Policy</li>\n<li>Providing quotations on Premium Holiday, Self-liquidating, Fully-paid, etc. of the Policy</li>\n<li>Preparing and signing loan repayment schedules, loan statements, certification for visa purposes, and other letters in answer to inquiries, complaints, and follow-up</li>\n</ul>\n<p>Financial related Transactions:</p>\n<ul>\n<li>Receiving, posting, and accounting payments made over-the-counter (Cash and Check) and other methods (ADA, Credit Card, etc.) from clients (e.g., agents, policy owners, and representatives)</li>\n<li>Accomplishing and timely submitting Daily Collection Report</li>\n<li>Disbursing petty cash fund not exceeding the limit of Php 1,500.00</li>\n<li>Preparing petty cash replenishment requests with accompanying documents/reports</li>\n<li>Controlling and monitoring the petty cash fund in the branch</li>\n</ul>\n<p>Office Administration and Support:</p>\n<ul>\n<li>Preparing monthly compliance monitoring, fraud, loss, information security, large cash, and gifts &amp; hospitality register/reports</li>\n<li>Ensuring compliance with AMLA requirements and submitting all AMLA-related reports to the Compliance Officer, as necessary</li>\n<li>Securing business permit renewal and coordinating with the Finance team the BIR registration of the branch, as needed</li>\n<li>Distributing incoming mail from the Head Office for circulation to the Agency Force</li>\n<li>Preparing supplies requisition (printed forms, office and cleaning supplies, etc.) of the branch</li>\n<li>Controlling and monitoring office supplies budget and expenses of the branch</li>\n</ul>\n<p>Compliance:</p>\n<ul>\n<li>Ensuring that all company policies, procedures, programs, and instructions are carried out</li>\n<li>Being familiar and understanding Pru Life UK Compliance Standards</li>\n<li>Reporting all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer</li>\n</ul>","enriched_at":1788533376247},{"id":"job_2f4ef6d3-418","title":"Manager, Business Strategy and Solutions","source_url":"https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Hong-Kong/Manager--Business-Strategy-and-Solutions_26040452","location":"Hong Kong","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Finance","description":"<p>We are seeking a Manager, Business Strategy and Solutions to join our team in Hong Kong. As a Manager, Business Strategy and Solutions, you will support the Director and/or Senior Manager of the team to identify product gaps and discover new market spaces, assess their potential value to the company, generate new product ideas, craft and test initial designs, formulate holistic new business strategies and propositions, and pitch to senior management and key stakeholders.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Identify product gaps and discover new market spaces, generate new product ideas, formulate holistic new business strategies and propositions with an aim to drive innovation and business impacts</li>\n<li>Support strategic and ad hoc projects, including regulatory industry consultation and channel initiatives</li>\n<li>Deliver high-quality business/financial analyses for management decision-making, prepare presentation materials for management updates, present to senior stakeholders</li>\n<li>Partner closely with various departments and teams to ensure alignment and cohesive execution across functions</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>University graduate majoring in business, insurance or related curriculum</li>\n<li>At least 7 years of business development working experience related to local HK insurance with minimum 2 years at supervisory level</li>\n<li>Strong business and financial acumen with proven analytic and problem-solving capabilities</li>\n<li>Effective communication and presentation skills, with proficiency in spoken and written English and Chinese</li>\n<li>Solid understanding of Hong Kong life insurance products and market dynamics; frontline exposure is an advantage</li>\n</ul>","enriched_at":1788533352237},{"id":"job_e93aeb34-2f2","title":"AI Engineering Lead","source_url":"https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Bangalore/AI-Engineering-Lead_26080478","location":"Bangalore","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>Prudential is seeking an AI Engineer to join the DPS Engineering team, embedded within a cross-functional product delivery squad.</p>\n<p>This role will focus on designing, building, and deploying AI-driven capabilities that enhance product features, improve operational efficiency, and support data-driven decision-making.</p>\n<p>The individual will work closely with product managers, engineers, and domain experts to translate business requirements into scalable AI solutions, ensuring seamless integration into production systems.</p>\n<p><strong>AI Solution Development</strong></p>\n<ul>\n<li>Design, develop, and deploy machine learning and AI models (e.g., NLP, predictive analytics, GenAI use cases) aligned with product objectives</li>\n<li>Translate business problems into AI/ML solutions with clear success metrics</li>\n</ul>\n<p><strong>Product Integration</strong></p>\n<ul>\n<li>Embed AI capabilities into product features and workflows within the delivery squad</li>\n<li>Collaborate with backend/frontend engineers to ensure scalable and reliable deployment</li>\n</ul>\n<p><strong>Model Lifecycle Management</strong></p>\n<ul>\n<li>Build and maintain end-to-end ML pipelines (data ingestion, training, evaluation, deployment, monitoring)</li>\n<li>Ensure continuous improvement through model retraining and performance tuning</li>\n</ul>\n<p><strong>Data &amp; Engineering Collaboration</strong></p>\n<ul>\n<li>Work with data engineers to define data requirements, pipelines, and data quality standards</li>\n<li>Ensure proper feature engineering and dataset governance</li>\n</ul>\n<p><strong>Risk, Governance &amp; Responsible AI</strong></p>\n<ul>\n<li>Ensure AI solutions comply with enterprise standards on security, privacy, and responsible AI usage</li>\n<li>Document models, assumptions, and limitations clearly</li>\n</ul>\n<p><strong>Job Qualification</strong></p>\n<ul>\n<li>Strong experience in Python and AI/ML frameworks (e.g., TensorFlow, PyTorch, Scikit-learn)</li>\n<li>Experience with GenAI / LLMs (e.g., prompt engineering, RAG architectures, API-based models)</li>\n<li>Familiarity with MLOps practices (CI/CD, model deployment, monitoring)</li>\n<li>Experience working with cloud platforms (Azure preferred, AWS/GCP acceptable)</li>\n<li>Knowledge of data engineering concepts (SQL, data pipelines, APIs)</li>\n<li>Proven track record of delivering AI solutions in production environments</li>\n<li>Experience working in agile, squad-based delivery models</li>\n<li>Strong problem-solving mindset with a focus on business impact</li>\n<li>Ability to work in fast-paced, iterative delivery environments</li>\n<li>Effective collaboration across engineering, product, and business teams</li>\n<li>Curiosity and drive to continuously learn emerging AI technologies</li>\n</ul>","enriched_at":1788533350130},{"id":"job_3f563182-cac","title":"Assistant Manager, Customer Service","source_url":"https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Macau/Assistant-Manager--Customer-Service_26030476","location":"Macau","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Operations","description":"<p>Prudential&#39;s purpose is to be partners for every life and protectors for every future.</p>\n<p>This role will assist the Manager in supervising the Customer Service counter team to deliver a high standard of service for customers and distributors by overseeing day-to-day implementation effectively and efficiently.</p>\n<p><strong>Job Responsibilities:</strong></p>\n<ul>\n<li>Respond to customer enquiries, feedback, and more complex or escalated cases with professionalism and care, ensuring a smooth and consistent customer experience.</li>\n<li>Provide timely guidance and coaching to the Customer Service team in handling customer enquiries and feedback, helping them build confidence and capability while continuously improving service quality.</li>\n<li>Act as Centre-in-charge to support and oversee the Customer Service team, ensuring the achievement of customer service performance KPIs (e.g., wait time, handling time, customer satisfaction score, NPS) through regular real-time monitoring.</li>\n<li>Motivate, coach, and develop team members to achieve strong performance and meet individual, team, and departmental objectives (e.g., turnover and team morale).</li>\n<li>Support the Manager in maintaining service continuity during peak periods, staff leave, or operational changes.</li>\n<li>Support the implementation of new initiatives, system enhancements, or service improvement projects introduced by management.</li>\n<li>Prepare regular monthly and ad-hoc management reports accurately and within agreed timelines.</li>\n</ul>\n<p><strong>Job Requirements:</strong></p>\n<ul>\n<li>University graduate with a recognized degree.</li>\n<li>Passed IIQE Papers I, III, and V, or an equivalent professional license required in Macau.</li>\n<li>At least 6 years of experience in Customer Service Operations, including a minimum of 2 years in a supervisory or team-lead role.</li>\n<li>Enjoy working with people from diverse backgrounds and demonstrate strong interpersonal and people-management skills.</li>\n<li>Fluent in spoken and written English and Chinese, including Mandarin.</li>\n<li>Possess good analytical and problem-solving abilities, with sound judgment in handling service-related issues.</li>\n<li>Well-organized and self-motivated, with the ability to manage priorities and meet deadlines.</li>\n<li>Able to work independently under pressure and handle challenging situations in a calm, professional, and customer-friendly manner.</li>\n<li>Detail-oriented, proactive, and mature, with a positive and service-focused mindset.</li>\n<li>Strong organizational, multitasking, communication, and interpersonal skills.</li>\n<li>Proficient in MS Office applications, particularly MS Excel.</li>\n</ul>","enriched_at":1788533326429},{"id":"job_30e8f7fa-e31","title":"Senior Group Manager, Group Capital Solutions","source_url":"https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Hong-Kong-Group-Head-Office/Senior-Group-Manager--Group-Capital-Solutions_26070124-1","location":"Hong Kong","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Finance","description":"<p>Prudential’s purpose is to be partners for every life and protectors for every future.</p>\n<p>The Senior Manager, Group Capital Solutions (“GCS”), will help originate, structure, negotiate and execute integrated capital solutions across the Group’s business units, with an emphasis on capital-motivated reinsurance, asset intensive reinsurance, funding and ALM-linked solutions.</p>\n<p><strong>Key Accountabilities:</strong></p>\n<ul>\n<li>Translate business units’ needs into solution hypotheses with clear articulation of: 1) Objective and strategic rationale (cash, capital, balance sheet volatility, yield, ALM); 2) Proposed structure and risk transfer mechanics; 3) Key constraints, such as, regulatory, accounting/IFRS, tax, operations, etc.</li>\n<li>Originate and develop a pipeline of integrated capital solutions across LBUs, focusing on: 1) Capital-motivated reinsurance; 2) AIR-type solutions; 3) Funding, Asset/ALM-linked solutions incorporating funding, hedging and investment strategy</li>\n<li>Lead or coordinate structuring workstreams including but not limited to key commercial terms, settlement mechanics, and operational reporting requirements, and ensure each proposal includes robust qualitative and quantitative assessment, consistent with the Group policy expectations for capital optimisation actions</li>\n<li>Drive end-to-end execution readiness: coordinate internal stakeholders, align deliverables, and manage timelines from concept to approval and execution, supporting multi-jurisdictional engagement where needed. Prepare high-quality governance packs for approvals and establish post-execution monitoring of solution over its lifetime</li>\n<li>Contribute to the build-out of a repeatable delivery system for capital solutions by creating/maintaining playbooks, templates, and standard packs, codifying lessons learned across deals and markets and improving cycle time and governance consistency across transactions</li>\n</ul>\n<p><strong>Performance measures:</strong></p>\n<ul>\n<li>Demonstrates clear line-of-sight from each proposed solution to financial and business outcomes. Generates practical solution concepts informed by market developments and regulatory themes. Use AI-enabled intake to convert business units’ needs into high‑quality, prioritised solution hypotheses with consistent rationale and feasibility assessment</li>\n<li>Builds and maintains a robust pipeline of high-quality opportunities across the Group’s business units. Pipeline is value-transparent and prioritisation-ready, using a structured view of value potential, feasibility and regulatory intensity to support sequencing and steering.</li>\n<li>Consistent use of the Group’s pricing and evaluation framework to ensure decisions are comparable and supported by a robust audit trail that can withstand governance scrutiny. Delivery of a consistent executive-level decision view, including objective, structure, key risks/mitigants, stresses, optionality, and monitoring plan for governance review</li>\n<li>Improved cycle time from origination to close for priority deals while maintaining control discipline. Implements ongoing monitoring calibrated to materiality consistent with framework expectations. Use AI-assisted governance readiness checks and automated monitoring signals to accelerate cycle time, and support ongoing effectiveness monitoring</li>\n<li>Increase in the number of solutions executed that are replicable/re-used (not purely bespoke), supported by reusable playbooks and standard packs. Delivers structured training/knowledge-sharing with measurable participation and uptake. Use AI to build a searchable institutional playbook that increases standardisation and scalable execution across markets and solution types</li>\n</ul>\n<p><strong>GHO Leadership Capabilities - Required Level for this role:</strong></p>\n<ul>\n<li>Strategic &amp; Commercial Acumen - Advanced</li>\n<li>Leading Innovation &amp; Change - Mastery</li>\n<li>Customer Centricity - Advanced</li>\n<li>Integrity - Mastery</li>\n<li>Growing Talent - Advanced</li>\n<li>Working Together - Mastery</li>\n<li>Execution Excellence - Mastery</li>\n</ul>\n<p><strong>Candidate Specifications:</strong></p>\n<ul>\n<li>Minimum 8 years of experience in one or more of: structured reinsurance, asset-intensive reinsurance, ALM or hedging solutions, or asset management solutions for insurers</li>\n<li>Strong knowledge of insurance and reinsurance techniques, solvency requirements (e.g. RBC) and international frameworks (e.g., ICS, Solvency II).</li>\n<li>Track record in structuring and executing complex transactions that require cross-functional coordination.</li>\n<li>Excellent stakeholder management and communication skills,able to translate complex structuring topics into clear decision points for senior governance, with a collaborative and self-motivated mindset</li>\n<li>Professional qualifications such as CFA, FSA, or equivalent; Bachelor’s or master’s degree in finance, Accounting, Actuarial, Business Administration, or related field.</li>\n<li>Familiarity with Prudential Group operations, standards, and business practices would be a significant asset.</li>\n</ul>","enriched_at":1788532780789},{"id":"job_1f7fe272-656","title":"Senior Network Engineer","source_url":"https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Taipei-City/Senior-Network-Engineer_26070020","location":"Taipei City","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"IT","description":"<p>Prudential’s purpose is to be partners for every life and protectors for every future.</p>\n<p>The Senior Network Engineer role is responsible for planning, managing, and maintaining the company&#39;s internal network infrastructure, including office networks, data center networks, external connections, firewalls, proxies, VPNs, wireless networks, and related security network devices.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Network Operations &amp; 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Capacity Planning:</li>\n<li>Capacity and trend analysis: Regularly analyze network bandwidth usage and performance bottlenecks.</li>\n</ul>\n<ul>\n<li>Network Architecture Design &amp; Roadmap Planning:</li>\n<li>Develop long-term (1-3 year) network infrastructure blueprints.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Experience:</li>\n<li>5+ years of experience in large enterprise network architecture design, deployment, or operation.</li>\n<li>2+ years of team management experience.</li>\n</ul>\n<ul>\n<li>Technical Skills &amp; Certifications:</li>\n<li>Familiarity with network monitoring tools (e.g., SolarWinds, PRTG, Datadog) or automation operations (e.g., Ansible/Python).</li>\n<li>CCNP / CCIE (Cisco) or CCSA / CCSE (Checkpoint) certifications are preferred.</li>\n</ul>\n<ul>\n<li>Core Competencies:</li>\n<li>Problem analysis and handling ability.</li>\n<li>Communication and coordination ability.</li>\n<li>Risk awareness and sense of responsibility.</li>\n</ul>","enriched_at":1788532750844}],"category_normalised":[{"category":"finance","count":219},{"category":"it","count":65},{"category":"operations","count":63},{"category":"hr","count":30},{"category":"marketing","count":24},{"category":"sales","count":12},{"category":"legal","count":8},{"category":"engineering","count":7},{"category":"design","count":2}],"velocity":{"weeks":[{"week_start":"2026-08-31","count":431}],"trend":"stable","wow_pct":0},"momentum":{"recent_14d":431,"prior_14d":0,"growth_pct":0,"classification":"stable"},"salary_vs_industry":{"company_median":null,"industry_median":null,"percentile":null,"sample_size":0,"by_region":[],"transparency_pct":0,"industry_transparency_pct":0,"transparency_warning":true},"market_share":{"company_jobs":431,"industry_total":431,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.246,"skill_weighted_score":0.376,"top_exposed_titles":[{"title":"Customer Service Specialist (PLUK)","count":6,"score":0.701},{"title":"Senior Network Engineer","count":2,"score":0.199},{"title":"Senior Actuarial Associate","count":2,"score":0.054},{"title":"Customer Success Engineer","count":2,"score":0.288}],"top_exposed_skills":[{"skill":"Customer Service","count":9,"score":0.51},{"skill":"Problem-solving","count":7,"score":0.409},{"skill":"Agile","count":4,"score":0.398},{"skill":"Digital Transformation","count":3,"score":0.381},{"skill":"Google Cloud","count":3,"score":0.374},{"skill":"Compliance","count":9,"score":0.365},{"skill":"Data Analysis","count":11,"score":0.357},{"skill":"Machine Learning","count":5,"score":0.337},{"skill":"Communication","count":17,"score":0.331},{"skill":"Power BI","count":5,"score":0.328}]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"APAC","count":260,"share_pct":63.4},{"region":"Unknown","count":112,"share_pct":27.3},{"region":"India","count":37,"share_pct":9},{"region":"United Kingdom","count":1,"share_pct":0.2}],"emerging":[{"region":"APAC","recent_30d":260,"prior_30d":0,"growth_pct":100},{"region":"Unknown","recent_30d":112,"prior_30d":0,"growth_pct":100},{"region":"India","recent_30d":37,"prior_30d":0,"growth_pct":100}],"shrinking":[]},"seniority_anomalies":{"exec_recent_30d":39,"exec_prior_90d_avg":0,"exec_growth_pct":100,"notable_exec_hires":[{"title":"Executive Assistant - Chief Customer and Marketing Officer","location":"Metro Manila","posted_at":"2026-09-04"},{"title":"Senior Director, Product Proposition & Distribution Engagement","location":"Singapore","posted_at":"2026-09-04"},{"title":"Sales Director - Visayas","location":"Cebu, PLUK","posted_at":"2026-09-04"},{"title":"Head of Acquisition & Partnerships Growth","location":"Singapore","posted_at":"2026-09-04"},{"title":"Director, Product Proposition & Distribution Engagement","location":"Singapore","posted_at":"2026-09-04"}]},"posting_dynamics":{"median_days_open":null,"industry_median_days_open":null,"long_open_count":0,"closure_rate_pct":0}}}}