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And that starts with our people.</p>\n<p>As a leading health tech company that&#39;s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives.</p>\n<p><strong>Position Summary:</strong> This role provides senior-level HRIS support, solutions and coverage, ensuring continuity of day-to-day HR systems operations while supporting ongoing HR technology initiatives. The Sr. HRIS Analyst acts as a trusted HRIS partner to HR, Payroll, and IT, stabilizing current core HR technology operations.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Serve as the primary HRIS partner for core HCM modules (primarily SAP SuccessFactors Employee Central, Compensation, Recruiting, Onboarding, Payroll, Talent modules and Learning technologies).</li>\n<li>Provide hands-on configuration, troubleshooting, and support across the employee lifecycle.</li>\n<li>Support HR and Payroll teams with issue resolution, data corrections, and system inquiries.</li>\n<li>Support planning and launch of annual cycles namely Employee Objective Setting, Compensation Planning, template configuration and mass-change file uploads.</li>\n<li>Provide guidance and system training to administrators, program owners, and other platform users.</li>\n</ul>\n<p><strong>System Enhancements, Releases &amp; Integrations</strong></p>\n<ul>\n<li>Manage and execute system changes including configuration updates, releases, enhancements, and integrations.</li>\n<li>Support HR system integrations and data feeds using middleware or APIs (e.g., Dell Boomi, SAP CPI, file-based integrations).</li>\n<li>Partner with IT and vendors to resolve defects, manage incidents, and coordinate fixes.</li>\n<li>Identify new or under-utilized system capabilities, including embedded AI and automation features, to continually improve functionality and user workflows.</li>\n</ul>\n<p><strong>Data Management, Security &amp; Compliance</strong></p>\n<ul>\n<li>Perform data migration activities, mass uploads, data mapping, and validation.</li>\n<li>Maintain Role-Based Permissions (RBP), workflow rules, MDF objects, and foundation objects.</li>\n<li>Conduct data audits, support compliance activities, and ensure data integrity across systems.</li>\n</ul>\n<p><strong>Testing &amp; Change Support</strong></p>\n<ul>\n<li>Lead and execute testing activities including SIT, UAT, regression, and end-to-end testing.</li>\n<li>Support HR-led initiatives such as compensation planning cycles, reporting changes, and process updates.</li>\n<li>Document changes, processes, and configuration decisions for continuity and audit readiness.</li>\n</ul>\n<p><strong>Reporting &amp; Insights</strong></p>\n<ul>\n<li>Support standard and ad hoc reporting across HRIS platforms.</li>\n<li>Assist with dashboards, audits, and workforce analytics using SuccessFactors reporting and/or Power BI.</li>\n<li>Partner with HR stakeholders to translate reporting needs into system solutions.</li>\n</ul>\n<p><strong>Future-State Readiness</strong></p>\n<ul>\n<li>Contribute to migration preparation activities such as data cleanup, configuration rationalization, and reporting alignment.</li>\n</ul>\n<p><strong>Required Skills &amp; Qualifications:</strong></p>\n<ul>\n<li>7+ years of senior HRIS experience in large enterprise environments.</li>\n<li>Bachelor’s degree in HR, Information Systems, Business, or a related field.</li>\n<li>Strong hands-on experience with SAP SuccessFactors, especially Employee Central, including backend.</li>\n<li>Workday experience (support, reporting, security, migration activities).</li>\n<li>Experience with REST APIs, HR system integrations, data feeds, and/or middleware.</li>\n<li>Proven experience supporting HRIS operations during high-volume, business-critical periods.</li>\n<li>Strong testing, data validation, and troubleshooting skills.</li>\n<li>Ability to operate independently with minimal ramp-up.</li>\n</ul>\n<p><strong>Benefits &amp; Perks:</strong> Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental &amp; Caregiver Leaves Fertility &amp; Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more!</p>","enriched_at":1793535989579},{"id":"job_886d08a4-71c","title":"Senior Machine Learning Systems Engineer (CAD)","source_url":"https://jobs.lever.co/pointclickcare/150b07cd-04e9-46c4-9015-114498f3798c","location":"Mississauga, ON","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>As a Senior Machine Learning Systems Engineer at PointClickCare, you will work closely with the Product and Engineering teams to design, build, and operate the machine learning platform that enables teams across PointClickCare to develop, deploy, and scale ML solutions.</p>\n<p>Key responsibilities:</p>\n<ul>\n<li>Collaborate with product and engineering teams to translate ML needs into reliable, reusable platform capabilities.</li>\n<li>Design and build scalable data and ML pipelines that support model training, evaluation, deployment, and serving.</li>\n<li>Develop and maintain ML Ops tooling and workflows, including CI/CD for models, model registry, feature stores, and experiment tracking.</li>\n<li>Ensure the reliability, observability, and performance of ML systems in production through monitoring, alerting, and automated remediation.</li>\n<li>Implement comprehensive security mechanisms for the ML platform, including authentication, role-based access control, audit logging, and compliance monitoring.</li>\n<li>Securely integrate the platform with existing systems, APIs, and data sources with secure communication protocols, and optimize infrastructure for cost, performance, and scale.</li>\n<li>Mentor engineers on the teams and promote reusable platform patterns and best practices.</li>\n</ul>\n<p>Qualifications and skills:</p>\n<ul>\n<li>Expert level in Python and Java, and strong software engineering fundamentals.</li>\n<li>Experience designing and building ML platforms and MLOps workflows, with familiarity with tools such as MLflow, Kubeflow, Ray, and model-serving frameworks.</li>\n<li>Experience with cloud platforms (Primarily Azure, secondarily AWS and GCP).</li>\n<li>Experience with ML runtime containerization, optimization, and orchestration (Docker, Kubernetes).</li>\n</ul>\n<p>Benefits and perks:</p>\n<ul>\n<li>Benefits starting from Day 1!</li>\n<li>Retirement Plan Matching</li>\n<li>Flexible Paid Time Off</li>\n<li>Wellness Support Programs and Resources</li>\n<li>Parental &amp; Caregiver Leaves</li>\n<li>Fertility &amp; Adoption Support</li>\n<li>Continuous Development Support Program</li>\n<li>Employee Assistance Program</li>\n<li>Allyship and Inclusion Communities</li>\n<li>Employee Recognition</li>\n</ul>","enriched_at":1793462030014},{"id":"job_6636091e-c71","title":"Senior Salesforce Architect (US)","source_url":"https://jobs.lever.co/pointclickcare/cc52ad1c-794f-4e16-90f8-45b011e4969e","location":null,"job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"<p>At PointClickCare, our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.</p>\n<p>With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.</p>\n<p>At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.</p>\n<h4>Travel to Office expectations</h4>\n<p>For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.</p>\n<p>For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.</p>\n<h4>Position Summary</h4>\n<p>We are looking for a Senior Salesforce Architect, reporting to the Sr Manager- AI &amp; Platform Architecture, to design, deliver, and continuously improve our Product-to-Cash landscape on Salesforce. This is a coaching and mentoring–focused role: you will guide engineers and solution designers, raise architectural standards, and bring deep hands-on expertise in Revenue Cloud Advanced (RCA), the billing system, and the broader quote-to-cash lifecycle.</p>\n<p>Working in close partnership with other Architects, you will help solve complex business and technical challenges and ensure solutions are designed to best serve the evolving needs of the company. The ideal candidate pairs strong Salesforce architecture experience with an AI-first mindset, applying Agentforce and Claude-based solutions to solve problems, and the ability to identify and resolve process and technology gaps across the Product-to-Cash value chain, ensuring solutions align to their core business domains and to the enterprise taxonomy framework that underpins domain roadmaps and technology transformation.</p>\n<h4>Key Responsibilities</h4>\n<ul>\n<li>Serve as the architectural coach and mentor for engineers and solution designers across the Product-to-Cash domain, building team capability in Revenue Cloud Advanced and billing</li>\n<li>Partner closely with the Principal Salesforce Architect to align on architectural direction, solve complex business and technical challenges together, and ensure solutions are designed to best serve the evolving needs of the company</li>\n<li>Produce High-Level Designs (HLD), Low-Level Designs (LLD), and conceptual diagrams that clearly communicate architecture to technical and business audiences</li>\n<li>Manage architecture and system roadmaps, ensuring alignment with platform standards and the long-term direction of the Product-to-Cash landscape</li>\n<li>Define, maintain, and enforce platform standards across the Salesforce ecosystem</li>\n<li>Build Proof of Concepts (POCs) to prove out the architecture and validate design decisions before delivery</li>\n<li>Actively participate in requirement gathering, clarifying scope and resolving ambiguity early in the lifecycle</li>\n<li>Work with the integration team to design and govern integrations, ensuring seamless communication and data flow across systems</li>\n<li>Provide hands-on Revenue Cloud Advanced (RCA)/CPQ coaching, including configuration patterns, design trade-offs, and implementation best practices</li>\n<li>Own the end-to-end architecture of the Product-to-Cash lifecycle: quoting, contracting, ordering, fulfilment, billing, invoicing, revenue, customer success, and customer support</li>\n<li>Architect and govern the billing system and billing platform, ensuring accurate invoicing, billing schedules, payment handling, dunning, and revenue recognition flows</li>\n<li>Identify and resolve process gaps and technology gaps across Product-to-Cash, defining remediation approaches and driving them to resolution</li>\n<li>Apply an AI-first mindset to problem solving, leveraging Agentforce and Claude-based solutions where they add value</li>\n<li>Work with the development team to hand over designs cleanly, ensuring they have the context and clarity needed to build</li>\n<li>During project execution, work with SMEs and Product Owners to address any requirement gaps and shape the right solution</li>\n<li>Extend and mature the Product-to-Cash solution as business needs evolve, ensuring the architecture scales with new products, pricing models, and billing scenarios</li>\n<li>Translate business requirements into well-architected solutions that best leverage the Salesforce platform and Revenue Cloud</li>\n<li>Apply architectural and engineering concepts to meet operational requirements such as scalability, maintainability, security, reliability, extensibility, availability, and manageability</li>\n<li>Conduct research and develop Proof of Concepts on emerging Salesforce and billing capabilities, recommending solutions that are functionally robust and cost-effective</li>\n<li>Promote the adoption of design patterns and standard processes for solution design and development</li>\n<li>Partner with data and integration architects to ensure data integrity, security, compliance, and seamless data flow between billing, ERP, and other systems</li>\n<li>Work closely with solution architects to ensure individual solutions align with the overall enterprise architecture</li>\n<li>Contribute to a learning community within the enterprise architecture discipline, fostering continuous improvement</li>\n</ul>\n<h4>Required Experience &amp; Skills</h4>\n<ul>\n<li>Bachelor&#39;s or master&#39;s degree in computer science, Information Technology, or a related field</li>\n<li>10+ years of Salesforce experience across implementation, configuration, and solution design</li>\n<li>3–5 years of Salesforce architecture experience (minimum required)</li>\n<li>Deep, hands-on expertise in Revenue Cloud Advanced (RCA)/ CPQ, with the ability to coach and mentor others on the platform</li>\n<li>Proven experience producing HLD, LLD, and conceptual diagrams, and managing architecture and system roadmaps</li>\n<li>Proven experience architecting and delivering end-to-end Product-to-Cash solutions: quoting, contracting, ordering, fulfilment, billing, revenue, customer success, and customer support</li>\n<li>Strong experience with billing systems and billing platforms, including invoicing, billing schedules, payments, dunning, and revenue recognition</li>\n<li>Experience working with integration teams to design and govern cross-system integrations</li>\n<li>Demonstrated ability to identify and resolve process gaps and technology gaps across the Product-to-Cash value chain</li>\n<li>An AI-first mindset, with exposure to Agent force and Claude-based solutions for solving business and technical problems</li>\n<li>Experience working with Salesforce Connected Apps (applications from the Salesforce AppExchange)</li>\n<li>Proven experience designing and delivering complex B2B SaaS Salesforce solutions</li>\n<li>Familiarity with managed packages such as Gong, DocuSign CLM, Kantata, Gainsight, Showpad, Qualtrics, or similar enterprise apps is a plus</li>\n<li>Strong understanding of Salesforce architecture capabilities and ecosystem, including Sales Cloud, Service Cloud, and Revenue Cloud</li>\n<li>Strong leadership, coaching, and interpersonal skills, with the ability to communicate complex technical concepts to non-technical stakeholders</li>\n<li>Salesforce certifications such as Salesforce Certified Application Architect or Salesforce Certified System Architect preferred</li>\n<li>Familiarity with enterprise architecture frameworks (TOGAF, C4, ArchiMate, etc.)</li>\n<li>Strong analytical, problem-solving, and communication skills</li>\n<li>Understanding of security architecture principles and practices</li>\n</ul>\n<h4>Benefits &amp; Perks</h4>\n<p>Benefits starting from Day 1!</p>\n<ul>\n<li>Retirement Plan Matching</li>\n<li>Flexible Paid Time Off</li>\n<li>Wellness Support Programs and Resources</li>\n<li>Parental &amp; Caregiver Leaves</li>\n<li>Fertility &amp; Adoption Support</li>\n<li>Continuous Development Support Program</li>\n<li>Employee Assistance Program</li>\n<li>Allyship and Inclusion Communities</li>\n<li>Employee Recognition … and more!</li>\n</ul>","enriched_at":1793462019980},{"id":"job_60f364eb-bb8","title":"Sr. Customer Experience Manager (CA)","source_url":"https://jobs.lever.co/pointclickcare/648fcd6f-b34d-4b61-8286-f3131dd6647c","location":null,"job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Customer Service","description":"<p>As a Senior Customer Experience Manager at PointClickCare, you will work with the Customer Experience Director and partner with multiple stakeholders to define, govern, and measure the end-to-end customer experience.</p>\n<p>Key Responsibilities:</p>\n<ul>\n<li>Influence others to adopt a different perspective and anticipate potential objections</li>\n<li>Oversee ad-hoc quantitative and qualitative research projects</li>\n<li>Solve complex issues requiring in-depth evaluation</li>\n<li>Integrate best practices in a discipline with others</li>\n</ul>\n<p>Required Skills &amp; Qualifications:</p>\n<ul>\n<li>7 years of hands-on experience in marketing research defining and implementing CX measurement protocols</li>\n<li>Demonstrated ability to influence business objectives to improve customer experience</li>\n<li>Developed analytic skills with the ability to use data to influence others</li>\n<li>Expertise with Excel, PowerPoint, and Power BI</li>\n<li>Bachelor&#39;s degree in business, mathematics, or the sciences</li>\n</ul>\n<p>Preferred Experience:</p>\n<ul>\n<li>Understanding of the healthcare industry</li>\n<li>Previous experience working successfully in a SaaS organization</li>\n</ul>\n<p>The salary range for this position is $100,000 - $112,000 per year, plus bonus and benefits.</p>\n<p>At PointClickCare, we offer a range of benefits, including:</p>\n<ul>\n<li>Benefits starting from Day 1</li>\n<li>Retirement Plan Matching</li>\n<li>Flexible Paid Time Off</li>\n<li>Wellness Support Programs and Resources</li>\n<li>Parental &amp; Caregiver Leaves</li>\n<li>Fertility &amp; Adoption Support</li>\n<li>Continuous Development Support Program</li>\n<li>Employee Assistance Program</li>\n<li>Allyship and Inclusion Communities</li>\n<li>Employee Recognition</li>\n</ul>","enriched_at":1793461899321},{"id":"job_57ce78f8-673","title":"Jr Software Engineer (SRE)","source_url":"https://jobs.lever.co/pointclickcare/e56d6df3-16fb-4652-9d97-c6140700d2e0","location":null,"job_type":"full-time","experience_level":"entry","work_arrangement":null,"category":"Engineering","description":"<p>As a Junior Site Reliability Engineer, you will learn how modern software systems are built, operated, and improved in production.</p>\n<p>You will work alongside experienced SREs who directly operate a small number of critical production services while also helping engineering teams improve reliability, observability, automation, and operational excellence.</p>\n<p>This role is designed for engineers who enjoy software development, automation, troubleshooting, and understanding how complex distributed systems behave under real-world conditions.</p>\n<p>You will gain hands-on experience building and using AI-powered operational tooling that helps engineers investigate incidents, improve observability, automate repetitive tasks, and eliminate operational toil.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Production Engineering: Support the operation of critical services owned by the SRE team, assist in monitoring service health, availability, and performance, and participate in incident response activities under mentorship.</li>\n<li>Reliability Engineering &amp; Observability: Support implementation of monitoring, alerting, dashboards, and observability improvements, and help identify monitoring gaps and areas for improved visibility.</li>\n<li>Automation &amp; AI Operations: Develop scripts and automation to eliminate repetitive operational work, contribute to internally developed AI-powered operational tools, and support development of AI-assisted runbooks and operational workflows.</li>\n<li>Engineering Enablement: Partner with development teams to better understand production systems, assist teams in adopting reliability and observability best practices, and support operational readiness reviews.</li>\n</ul>\n<p><strong>Required Skills and Qualifications:</strong></p>\n<ul>\n<li>0-2 years of experience through employment, internship, or co-op programs.</li>\n<li>Degree or diploma in Computer Science, Software Engineering, or equivalent experience.</li>\n<li>Basic programming or scripting experience.</li>\n<li>Strong problem-solving skills.</li>\n<li>Curiosity and desire to learn complex systems.</li>\n<li>Effective communication and teamwork skills.</li>\n</ul>\n<p><strong>Preferred Qualifications:</strong></p>\n<ul>\n<li>Exposure to Azure cloud services.</li>\n<li>Exposure to Kubernetes or containerized applications.</li>\n<li>Familiarity with observability platforms such as Datadog, AppDynamics, Grafana, Prometheus, or ELK.</li>\n<li>Interest in AI, automation, and distributed systems.</li>\n</ul>\n<p><strong>Salary:</strong> $70,000 - $80,000 a year</p>","enriched_at":1793461817305},{"id":"job_25a7e664-f65","title":"Sr. Customer Success Manager","source_url":"https://jobs.lever.co/pointclickcare/c8e430d2-e942-4eba-8316-bbc71b27961c","location":null,"job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Customer Service","description":"<p>The Senior Customer Success Manager is responsible for managing and providing world-class partnerships to clients, ensuring they optimize the use and value of PointClickCare&#39;s solutions.</p>\n<p>The ideal candidate will possess a business consulting background and enterprise knowledge, enabling them to drive engagements at the C-level.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Manage and provide world-class partnerships to clients</li>\n<li>Ensure clients are optimizing the use and value of PointClickCare&#39;s solutions</li>\n<li>Own and deliver joint customer success plans to build, grow, and expand client relationships</li>\n<li>Act as a Trusted Advisor and Business Partner, providing strategic guidance and a &#39;path to value&#39; to customers</li>\n<li>Leverage PointClickCare&#39;s customer success methodology to anticipate customer challenges and meet them with solutions</li>\n<li>Provide early warning and turnaround strategies to focus on customer health and churn mitigation</li>\n<li>Act as a point of escalation, helping to manage customer expectations and develop save plans for at-risk accounts</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Experience in a customer-facing role within a SaaS/tech company</li>\n<li>Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis on managing a book of business, primarily focused on Enterprise customers</li>\n<li>Proven track record of sustaining and growing relationships</li>\n<li>Bachelor&#39;s degree in a relevant field or equivalent practical experience</li>\n<li>Experience using a CRM tool (Salesforce and/or Gainsight)</li>\n<li>Strong written and oral communication and presentation skills</li>\n<li>Ability to work independently in a remote environment</li>\n</ul>\n<p>Preferred Qualifications:</p>\n<ul>\n<li>Proven proficiency in data analysis, including interpreting and translating results</li>\n<li>Exceptional relationship-building skills</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Salary: $112,000 - $125,000 per year</li>\n</ul>","enriched_at":1793461732531},{"id":"job_f22f7269-715","title":"Principal AI Platform Engineer","source_url":"https://jobs.lever.co/pointclickcare/d27ec0dd-570d-4626-9962-2db3fc56b991","location":"Mississauga, ON","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>We are seeking a Principal AI Engineer to lead and design AI systems across multiple SaaS solutions, defining technical standards and reusable patterns for reasoning, tool use, and coordinated action.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Set the technical vision and reference architecture for agentic AI across applications</li>\n<li>Build and govern reusable platform components</li>\n<li>Develop and refine advanced prompting strategies for LLMs</li>\n<li>Drive cross-functional roadmaps and integration standards across business teams</li>\n<li>Establish and evolve evaluation frameworks for LLMs and agentic systems</li>\n<li>Be the go-to Subject Matter Expert (SME) and internal AI expert</li>\n<li>Identify, prioritize and execute AI use cases with clear business outcomes</li>\n<li>Coach and mentor other engineers on AI maturity</li>\n</ul>\n<p>Qualifications:</p>\n<ul>\n<li>Proven leadership shipping agentic AI at scale across multiple products</li>\n<li>Expertise in Agentic AI Tech stack, primarily in Microsoft and Anthropic</li>\n<li>Advanced Python and Java expertise in production systems</li>\n<li>Extensive knowledge of enabling and maturing AI in a SaaS landscape</li>\n<li>Experience with relational databases and system and performance monitoring tools</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Base salary: $191,700 - $213,000 per year</li>\n<li>Benefits starting from Day 1, including retirement plan matching, flexible paid time off, wellness support programs, and more</li>\n</ul>","enriched_at":1793461696947},{"id":"job_46953388-5d3","title":"Strategic Finance Analytics Manager (Canada)","source_url":"https://jobs.lever.co/pointclickcare/344a98be-f2db-484d-90c9-6073dd0fb341","location":"Mississauga, ON","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Finance","description":"<p>We are seeking a Strategic Finance Analytics Manager to build and lead the financial modelling and analytics capability at the core of PointClickCare&#39;s strategic finance function.</p>\n<p>The successful candidate will deliver models, tools, and decision support to enable leadership to drive profitability, optimize commercial strategy, and allocate resources with precision.</p>\n<p>Key responsibilities:</p>\n<ul>\n<li>Build and maintain financial and profitability models to evaluate strategic decisions</li>\n<li>Apply AI/ML tools to modernize and accelerate modelling, scenario generation, and reporting</li>\n<li>Evaluate pricing changes through quantitative modelling of customer, revenue, and margin impact</li>\n<li>Deliver regular profitability and commercial performance reporting to executive leadership</li>\n<li>Partner with FP&amp;A and Sales Ops to integrate pricing and profitability analytics into the forecast and planning cycle</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>University degree in Finance, Business, Economics, or a related quantitative field</li>\n<li>5-7 years in financial analysis, FP&amp;A, or quantitative/strategic finance in a SaaS or technology environment</li>\n<li>Exceptional financial modelling and scenario-analysis skills</li>\n<li>Hands-on experience applying AI/ML tools to accelerate and modernize modelling and reporting workflows</li>\n</ul>\n<p>Preferred qualifications:</p>\n<ul>\n<li>Pricing or monetization experience</li>\n<li>Experience with BI tools (Power BI preferred) and executive-grade data visualization</li>\n<li>Exposure to Salesforce (SFDC), including Revenue Cloud Advanced (RCA)</li>\n</ul>\n<p>We offer a salary range of $108,000 - $120,000 per year, plus bonus and benefits.</p>","enriched_at":1793461375107},{"id":"job_18842e0f-3df","title":"Intermediate AI-Enabled DevOps Engineer","source_url":"https://jobs.lever.co/pointclickcare/94b85a28-9893-48c5-a2bb-a50175887ef1","location":"Salt Lake City, UT","job_type":"full-time","experience_level":"mid","work_arrangement":"hybrid","category":"Engineering","description":"<p>At PointClickCare, our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that&#39;s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.</p>\n<p>As an Intermediate AI-Enabled DevOps Engineer, you will design, build, and operate scalable cloud infrastructure and developer platforms that support both application and AI-driven workloads. You will be part of our growing team of top engineers with the ability to directly impact the success of the organization.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Design, implement, and operate cloud-native infrastructure for production workloads.</li>\n<li>Build and maintain CI/CD pipelines for applications and ML systems.</li>\n<li>Develop and manage infrastructure-as-code to ensure consistency, scalability, and repeatability.</li>\n<li>Improve deployment reliability through automation, testing, and rollout strategies.</li>\n<li>Support AI/ML workloads, including model deployment, scaling, and monitoring.</li>\n<li>Integrate AI-assisted tools into DevOps workflows to improve alert quality and noise reduction, incident triage and root-cause analysis, capacity planning and performance optimization.</li>\n<li>Design and maintain observability solutions using metrics, logs, and traces.</li>\n<li>Participate in on-call rotations and lead incident response for complex issues.</li>\n<li>Continuously improve system resilience through proactive automation.</li>\n<li>Partner with application, platform, and data teams to deliver reliable systems.</li>\n<li>Provide technical guidance and code reviews for DevOps team members.</li>\n<li>Contribute to architecture discussions and influence technical direction within your domain.</li>\n<li>Document standards, runbooks, and best practices.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>3-5 years of progressive experience designing and implementing large-scale, automated infrastructure and CI/CD Pipelines.</li>\n<li>Strong experience with cloud platforms (AWS, GCP, or Azure).</li>\n<li>Hands-on expertise in cloud-native architectures and microservices, Infrastructure as Code (Terraform, IaC 2.0, etc.), Containers and Kubernetes, CI/CD systems (GitHub Actions, GitLab CI, Jenkins, ArgoCD).</li>\n<li>Strong knowledge-level of CI/CD best practices, GitOps workflows and deployment strategies (blue/green, canary).</li>\n<li>Proficiency in scripting or programming (Python, Bash, Go, etc.).</li>\n<li>Demonstrated ability to write custom scripts for deployment, monitoring and system tasks.</li>\n<li>Experience with monitoring, logging, and alerting tools.</li>\n<li>Exposure to AI/ML workloads.</li>\n</ul>\n<p><strong>Nice-to-haves:</strong></p>\n<ul>\n<li>Experience in healthcare technology or other highly regulated SaaS environments (financial services, government).</li>\n<li>Experience with AI-driven monitoring or AIOps tools.</li>\n<li>Knowledge of cloud cost optimization strategies.</li>\n<li>Advanced certifications: AWS Certified DevOps Engineer-Professional, Microsoft Certified DevOps Engineer Expert, Certified Kubernetes Administrator (CKA).</li>\n<li>Experience with security automation and DevSecOps practices.</li>\n</ul>\n<p><strong>What you&#39;ll bring:</strong></p>\n<ul>\n<li>Strong Hands-On Expertise.</li>\n<li>Ability to own systems from design through production support.</li>\n<li>Practical understanding of distributed systems and cloud infrastructure.</li>\n<li>Bias toward automation, observability, and operational excellence.</li>\n<li>Growth-Oriented Leadership.</li>\n<li>Willingness to mentor and support teammates.</li>\n<li>Comfort collaborating across functions and advocating for better practices.</li>\n<li>Ability to communicate trade-offs clearly and constructively.</li>\n<li>Strong knowledge of containerization and orchestration (Docker, Kubernetes).</li>\n<li>Experience with monitoring and observability tools (Prometheus, Grafana, ELK, Datadog).</li>\n<li>Solid understanding of networking, security principles, and high-availability architectures.</li>\n<li>Strong problem-solving skills and ability to work in complex, distributed environments.</li>\n</ul>\n<p><strong>Benefits &amp; Perks:</strong></p>\n<ul>\n<li>Benefits starting from Day 1!</li>\n<li>Retirement Plan Matching.</li>\n<li>Flexible Paid Time Off.</li>\n<li>Wellness Support Programs and Resources.</li>\n<li>Parental &amp; Caregiver Leaves.</li>\n<li>Fertility &amp; Adoption Support.</li>\n<li>Continuous Development Support Program.</li>\n<li>Employee Assistance Program.</li>\n<li>Allyship and Inclusion Communities.</li>\n<li>Employee Recognition … and more!</li>\n</ul>","enriched_at":1793461212603},{"id":"job_078d7e8b-8b5","title":"Accounts Receivable Escalations Analyst","source_url":"https://jobs.lever.co/pointclickcare/dd8a5cee-054e-46fe-be82-f246d4dda50e","location":"Mississauga, Ontario","job_type":"full-time","experience_level":"mid","work_arrangement":"hybrid","category":"Finance","description":"<p>At PointClickCare, our mission is simple: to help providers deliver exceptional care. And that starts with our people.</p>\n<p>As a leading health tech company that&#39;s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.</p>\n<p>With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives.</p>\n<p>The Accounts Receivable Escalations Analyst is responsible for preparing demand letters, termination letters, and final collection notices. They will also compile invoice copies, statements, quotes, and contracts to support the drafting of letters and provide documents as backup to customers.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Preparing demand letters, termination letters, and final collection notices for Senior Care accounts, QuickMar, Pharmacy, and other streams of business as needed.</li>\n<li>Investigating and analysing various customer scenarios.</li>\n<li>Updating and maintaining accurate customer files with all applicable correspondence and reporting to the AR Escalations Manager on status as required.</li>\n<li>Supporting the AR Escalations Manager in developing payment plans and solutions to collect outstanding balances.</li>\n<li>Communicating with customers within an assigned portfolio regarding collections issues, actions, payment inquiries, and invoicing.</li>\n<li>Recognizing billing issues through research and regular reconciliation.</li>\n<li>Preparing monthly account breakdowns and analysis as required by the Manager and customers.</li>\n<li>Compiling and providing invoice copies, credits, and unapplied payment details as required.</li>\n<li>Preparing and reconciling accounts, unapplied credit balances, and credit notes as assigned.</li>\n<li>Coordinating monthly pre-authorized payments with customers and the Payments team for the assigned portfolio.</li>\n<li>Participating in conference calls with customers and internal partners supporting recovery of past due invoices for small dollar accounts on the AR Digital team and AR Escalations as needed.</li>\n<li>Providing onboarding support for new team members, including coordinating co-op assignments within the team with the AR Escalation Manager.</li>\n<li>Performing any ad hoc tasks assigned by management as required to support the overall team objectives and success of the AR Escalations and AR Digital Teams.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Bachelor&#39;s degree in accounting or 3+ years of experience processing accounts receivable.</li>\n<li>High level of moral judgment for handling confidential information and monetary transactions.</li>\n<li>Strong diplomatic, negotiation, and conflict resolution skills.</li>\n<li>Effective attention to detail and high degree of accuracy managing reconciliations.</li>\n<li>Strong communication skills (both verbally and in writing).</li>\n<li>Ability to work within a strong cross-functional environment.</li>\n<li>Demonstrated experience championing change in a fast-paced environment.</li>\n<li>Experience coaching within a diverse team and in a business-to-business environment.</li>\n<li>Sound analytical thinking, planning, prioritizing, and execution skills.</li>\n<li>Excellent computer skills with a strong working knowledge in Microsoft Word and Excel.</li>\n<li>Working understanding of the US Healthcare system (beneficial).</li>\n</ul>\n<p>Salary: $56,000 - $62,000 a year</p>\n<p>Benefits:</p>\n<ul>\n<li>Benefits starting from Day 1!</li>\n<li>Retirement Plan Matching</li>\n<li>Flexible Paid Time Off</li>\n<li>Wellness Support Programs and Resources</li>\n<li>Parental &amp; 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