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Audio)","source_url":"https://job-boards.greenhouse.io/pindropsecurity/jobs/8328776","location":null,"job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Research","description":"<p>As a Research Scientist II on our core Research team, you will independently drive research initiatives, deliver reproducible experimental results, and help translate machine learning models into real-world product solutions across deepfake video, deepfake audio, and voice/identity authentication.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Conduct research to develop new functionalities and improve existing technologies for synthetic media detection, multimodal deepfake identification (audio and video), and real-time identity authentication.</li>\n<li>Design, implement, and evaluate deep learning algorithms related to audio-visual deepfake detection, speech synthesis detection, facial manipulation analysis, and biometric authentication.</li>\n<li>Design, develop, and maintain internal research packages and pipelines to train, evaluate, and benchmark ML models, ensuring computational efficiency and absolute reproducibility.</li>\n<li>Partner closely with research engineers and engineering teams to transition complex research prototypes into efficient, scalable, production-ready systems across cloud and edge platforms.</li>\n<li>Support targeted investigations by analyzing model behavior, edge cases, attack vectors, and detection gaps, turning insights into measurable improvements in model robustness.</li>\n<li>Participate in regular code and research reviews, cross-functional project syncs, and contribute to patents and peer-reviewed papers for top-tier computer vision, speech, audio, and machine learning conferences.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Master’s degree or PhD in Computer Science, Artificial Intelligence, Electrical Engineering, Mathematics, or a related quantitative field (or equivalent industry research experience).</li>\n<li>3+ years of professional or post-graduate research experience in Deep Learning, with a dedicated focus on at least one core area: computer vision (facial analysis, video processing), speech/audio processing (speaker recognition, speech synthesis detection), or voice biometrics and identity authentication.</li>\n<li>Hands-on research experience in audio-visual deepfake detection, synthetic media identification, or multimodal biometric verification.</li>\n<li>Strong programming proficiency in Python with a proven ability to build, maintain, and structure reproducible research tooling, experimentation frameworks, or evaluation workflows.</li>\n<li>Hands-on mastery of modern machine learning frameworks such as PyTorch, TensorFlow, or Keras.</li>\n<li>A proven track record of successful, timely project delivery and the ability to translate research findings into practical improvements, supported by peer-reviewed publications or patent 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contribution.</li>\n<li>Low-cost vision and dental plans.</li>\n<li>Paid Parental Leave.</li>\n<li>One year of diaper delivery.</li>\n<li>Recurring monthly phone and internet allowance.</li>\n<li>Enhanced fertility and GLP-1 benefits.</li>\n<li>Annual Learning &amp; Development stipend.</li>\n</ul>","enriched_at":1793157067733},{"id":"job_8ea62748-61d","title":"Senior Director of Product Marketing","source_url":"https://job-boards.greenhouse.io/pindropsecurity/jobs/7947149","location":null,"job_type":"full-time","experience_level":"executive","work_arrangement":"remote","category":"Marketing","description":"<p>As the Senior Director of Product Marketing at Pindrop, you’ll play a crucial role at the nexus of Marketing, Product, and Sales, with substantial impact potential on company growth.</p>\n<p>Your core results will include:</p>\n<ul>\n<li>Leading product positioning, launch processes, and customer insight programs for AI-driven security and authentication solutions.</li>\n<li>Defining and executing go-to-market strategies for new and existing products, collaborating cross-functionally with Product, Engineering, and Marketing.</li>\n<li>Translating complex technology into compelling messaging and proof points that resonate with technical and business audiences.</li>\n<li>Developing impactful content and sales enablement materials tailored for technical buyers, business leaders, and diverse customer segments.</li>\n<li>Documenting customer buying journeys, personas, and competitive landscape.</li>\n<li>Acting as the primary thought leader for AI-centric products externally.</li>\n<li>Driving competitive and market intelligence.</li>\n<li>Managing product marketing plans, budgets, and program KPIs.</li>\n<li>Supporting and training sales channels on highly complex, AI-enabled product solutions.</li>\n<li>Owning launches of innovative new products and features.</li>\n<li>Leading development of customer success stories and case studies.</li>\n<li>Mentoring and growing a team of product marketing professionals.</li>\n</ul>\n<p>The ideal candidate will be executive-ready and credible, confident in their influence, a leader who develops others and themselves, an exceptional cross-functional partner, and a strategic thinker with hands-on execution.</p>\n<p>Must-haves include:</p>\n<ul>\n<li>7+ years of B2B SaaS product marketing experience.</li>\n<li>Direct experience marketing security, authentication, AI/ML, or cloud contact center solutions.</li>\n<li>Deep understanding of the cybersecurity industry.</li>\n<li>Advanced proficiency with collaboration, CRM, and automation tools.</li>\n<li>Exceptional communication skills.</li>\n</ul>\n<p>Nice-to-haves include:</p>\n<ul>\n<li>10+ years overall experience in product marketing, cybersecurity, or high-tech SaaS environments.</li>\n<li>Hands-on experience developing and executing marketing strategies for AI-powered products.</li>\n<li>Experience leading a product marketing team.</li>\n</ul>\n<p>In terms of benefits, Pindrop offers:</p>\n<ul>\n<li>Competitive compensation package.</li>\n<li>Remote-first environment.</li>\n<li>Unlimited Paid Time Off (PTO).</li>\n<li>Generous health and welfare plans.</li>\n<li>Best-in-class Health Savings Account (HSA) employer contribution.</li>\n<li>Low-cost vision and dental plans.</li>\n<li>Paid Parental Leave.</li>\n<li>Recurring monthly phone and internet allowance.</li>\n<li>Enhanced fertility and GLP-1 benefits.</li>\n<li>Annual Learning &amp; Development stipend.</li>\n</ul>\n<p>The base pay range for this position is $225,000 - $270,000 USD.</p>","enriched_at":1793067279086},{"id":"job_8df85131-f89","title":"Senior Engineer, Cloud Operations (Contract Position)","source_url":"https://job-boards.greenhouse.io/pindropsecurity/jobs/8300312","location":null,"job_type":"contract","experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"<p>Pindrop is looking for a Senior Engineer, Cloud Operations to join their team remotely from Ukraine. The successful candidate will design, document, build, operate, and optimize large-scale, highly available, multi-cloud infrastructure and services.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Design, document, build, operate, and optimize large-scale, highly available, multi-cloud infrastructure and services.</li>\n<li>Own and evolve key components of the SaaS platform running on AWS and GCP.</li>\n<li>Manage, improve, and scale the observability stack and operational processes.</li>\n<li>Analyze performance, usability, and platform stability issues, and propose innovative, long-term solutions.</li>\n<li>Identify bottlenecks, manual workflows, and suboptimal processes,and automate them into reliable, measurable systems.</li>\n<li>Work on multiple initiatives in parallel while collaborating across teams to establish and promote best practices.</li>\n<li>Mature engineering processes from ad-hoc to well-documented, optimized, and repeatable.</li>\n<li>Improve the scalability, cost efficiency, and reliability of cloud components.</li>\n<li>Participate in a 24/7 on-call rotation.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Experience designing, building, and operating large-scale, automated cloud systems across multiple regions and zones in AWS and GCP.</li>\n<li>Hands-on experience with container orchestration platforms such as Kubernetes (EKS/GKE) and service mesh technologies.</li>\n<li>Strong background in observability systems for monitoring, alerting, and performance analysis.</li>\n<li>Experience building and optimizing centralized logging pipelines for large-scale systems.</li>\n<li>On-call experience, including troubleshooting, incident response, and system administration.</li>\n<li>5–7 years of experience in DevOps, SRE, or similar cloud-focused roles.</li>\n<li>Proficiency with infrastructure and deployment tooling such as Terraform, Packer, Ansible, Helm, Flux/ArgoCD, and Istio.</li>\n<li>Strong scripting skills (Python, Bash, and/or TypeScript preferred).</li>\n<li>Hands-on experience with CI/CD ecosystems and tooling (GitHub/GitHub Actions, Jenkins, JFrog, VMware, Prometheus, Grafana, etc.).</li>\n<li>Experience working with relational databases (PostgreSQL, MySQL, or similar), including HA design, query optimization, and debugging.</li>\n<li>Proven experience operating distributed systems and applying CI/CD best practices.</li>\n<li>Telephony infrastructure experience is a plus.</li>\n</ul>\n<p>What We Offer:</p>\n<ul>\n<li>Competitive compensation, including equity for all employees</li>\n<li>Unlimited Paid Time Off (PTO)</li>\n<li>Remote-first culture</li>\n</ul>","enriched_at":1792534425667},{"id":"job_aa3cb1b3-e25","title":"Research Scientist","source_url":"https://job-boards.greenhouse.io/pindropsecurity/jobs/8303881","location":null,"job_type":null,"experience_level":null,"work_arrangement":"remote","category":"Engineering","description":"<p>Pindrop is looking for a Research Scientist to drive core research initiatives, deliver reproducible experimental results, and help translate machine learning models into real-world product solutions.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Conduct research to develop new functionalities and improve existing technologies across core domains (Fraud, Voice/Speech, Video, Authentication, and Deepfake Detection).</li>\n<li>Design, implement, and evaluate deep learning algorithms and ML models tailored to complex datasets.</li>\n<li>Partner with research engineers and engineering teams to transition complex research prototypes into efficient, production-ready systems.</li>\n<li>Support targeted investigations by analyzing system behavior, identifying detection gaps, and recommending practical improvements.</li>\n<li>Participate in cross-functional team meetings, contribute to regular research and code reviews, and publish patents and peer-reviewed papers.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Master&#39;s or PhD in a quantitative field (Computer Science, Mathematics, Engineering, Artificial Intelligence) or equivalent industry research experience.</li>\n<li>Strong programming proficiency in Python and hands-on mastery of modern machine learning frameworks such as PyTorch, TensorFlow, or Keras.</li>\n<li>Proven track record of successful project delivery, publishing peer-reviewed research, or translating research findings into practical improvements.</li>\n<li>Foundational or expert-level knowledge of biometrics, identity authentication, fraud patterns, audio/video pipelines, or consumer security concepts.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Competitive compensation package, including RSUs for all employees.</li>\n<li>Remote-first environment with flexibility and autonomy.</li>\n<li>Unlimited Paid Time Off (PTO).</li>\n<li>Generous health and welfare plans.</li>\n<li>Best-in-class Health Savings Account (HSA) employer contribution.</li>\n<li>Low-cost vision and dental plans.</li>\n<li>Paid Parental Leave.</li>\n<li>One year of diaper delivery.</li>\n<li>Recurring monthly phone and internet allowance.</li>\n<li>Enhanced fertility and GLP-1 benefits.</li>\n<li>Annual Learning &amp; Development stipend.</li>\n</ul>","enriched_at":1792534334096},{"id":"job_c280dec1-c49","title":"Senior Product Manager, Agent Identity Management","source_url":"https://job-boards.greenhouse.io/pindropsecurity/jobs/8301450","location":null,"job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Product Management","description":"<p>Pindrop is looking for a Senior Product Manager, Agent Identity Management to take primary ownership of an emerging product area-from customer validation and product strategy to MVP execution, customer adoption, and commercialization.</p>\n<p>The Senior Product Manager will work autonomously with Research, Engineering, Security, Design, and go-to-market teams, making informed technical and commercial trade-offs while building a scalable enterprise offering.</p>\n<p>Key responsibilities:</p>\n<ul>\n<li>Own the product vision and roadmap for agent identity management</li>\n<li>Lead customer discovery with enterprises, contact center leaders, security and identity teams, and agent ecosystem partners</li>\n<li>Define end-to-end experiences for agent registration or discovery, verified agent claims, delegated user or business authority, risk-based step-up, policy integration, and evidence-rich audit trails</li>\n<li>Partner with Research, Engineering, and Security to evaluate technical approaches</li>\n<li>Drive early-access programs, prototypes, and customer pilots</li>\n<li>Work with adjacent Pindrop product teams to connect agent identity capabilities with deepfake detection, authentication, risk intelligence, and real-time policy/orchestration workflows</li>\n<li>Shape integrations and ecosystem strategy across enterprise contact center platforms, agent providers, and identity infrastructure</li>\n<li>Own measurable product and commercial outcomes</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>5–7+ years of product management experience in B2B SaaS, platform, cybersecurity, or related technical products</li>\n<li>Proven ability to lead customer discovery, define MVPs, drive cross-functional delivery, and translate ambiguous enterprise problems into product strategy, launches, and measurable adoption</li>\n<li>Strong technical fluency with APIs, distributed or real-time systems, authentication and authorization concepts, integration architecture, and security/privacy trade-offs</li>\n<li>Strong analytical and commercial judgment</li>\n</ul>\n<p>Nice-to-haves:</p>\n<ul>\n<li>Experience in identity and access management (IAM/CIAM), biometric or step-up authentication, delegated authorization, OAuth/OIDC, PKI, verifiable credentials, or non-human identities</li>\n<li>Experience with AI agents, agent frameworks, agent-to-enterprise interactions, or emerging agent identity and trust standards</li>\n<li>Background in contact centers, real-time voice/video communications, fraud detection, biometrics, or high-assurance identity verification</li>\n</ul>\n<p>What Pindrop offers:</p>\n<ul>\n<li>Competitive compensation package, including RSUs (Restricted Stock Units) for all employees</li>\n<li>Remote-first environment</li>\n<li>Unlimited Paid Time Off (PTO)</li>\n<li>Generous health and welfare plans</li>\n<li>Best-in-class Health Savings Account (HSA) employer contribution</li>\n<li>Low-cost vision and dental plans</li>\n<li>Paid Parental Leave</li>\n<li>One year of diaper delivery for new additions to the family</li>\n<li>Recurring monthly phone and internet allowance</li>\n<li>Enhanced fertility and GLP-1 benefits</li>\n<li>Annual Learning &amp; Development stipend</li>\n</ul>","enriched_at":1792534031385},{"id":"job_fed9a232-49f","title":"Director, Strategic Sales","source_url":"https://job-boards.greenhouse.io/pindropsecurity/jobs/8275542","location":null,"job_type":"full-time","experience_level":"executive","work_arrangement":"remote","category":"Sales","description":"<p>We are seeking a Director, Strategic Sales to manage a diverse team of sellers and drive new license revenue growth.</p>\n<p>The ideal candidate will have a strong background in sales management, with experience selling to strategic customers and closing license sales deals of $1M+. You will be responsible for:</p>\n<ul>\n<li>Managing a team of Strategic Account Executives, Strategic Account Managers, and Commercial Account Executives to meet or exceed sales quotas</li>\n<li>Developing and executing sales strategies to drive new license revenue growth</li>\n<li>Utilising solution-selling and value-added methodologies to sell enterprise fraud risk and authentication solutions</li>\n<li>Collaborating with sales engineers and analytical teams to oversee proofs of concept and construct results presentations</li>\n<li>Forecasting and reporting sales activities within Salesforce</li>\n<li>Acquiring and integrating industry and market knowledge to successfully sell</li>\n<li>Presenting full solutions and conducting product demonstrations for customers</li>\n</ul>\n<p>In return, you will receive:</p>\n<ul>\n<li>A competitive compensation package, including RSUs (Restricted Stock Units)</li>\n<li>Unlimited Paid Time Off (PTO)</li>\n<li>Remote-first environment with flexibility and autonomy</li>\n<li>Generous health and welfare plans</li>\n<li>Best-in-class Health Savings Account (HSA) employer contribution</li>\n<li>Low-cost vision and dental plans</li>\n<li>Paid Parental Leave</li>\n<li>Recurring monthly phone and internet allowance</li>\n<li>Enhanced fertility and GLP-1 benefits</li>\n<li>Annual Learning &amp; Development stipend</li>\n</ul>\n<p>The base pay range for this position is $200,000 - $205,000 USD.</p>","enriched_at":1792092834400},{"id":"job_8ca60be2-a89","title":"Audio Annotation Analyst","source_url":"https://job-boards.greenhouse.io/pindropsecurity/jobs/8282103","location":null,"job_type":null,"experience_level":null,"work_arrangement":"remote","category":"IT","description":"<p>As an Audio Annotation Analyst on the Research team, you will review and annotate audio recordings, video content, and associated interaction data to support the development, evaluation, and improvement of Pindrop&#39;s fraud detection, authentication, and deepfake detection technologies.</p>\n<p>Your primary responsibility will be to produce accurate, consistent, and high-quality annotations across a variety of Research projects. You will also support targeted investigations by reviewing interactions, identifying anomalies, and documenting observations that help Research Scientists better understand model performance and real-world customer interactions.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Review and annotate audio recordings, video content, and associated interaction data, assigning accurate labels based on project-specific guidelines and classification criteria.</li>\n<li>Apply established classification criteria to identify potential fraud indicators, authentication outcomes, characteristics of human-generated versus synthetic content, and other attributes relevant to Research projects.</li>\n<li>Apply annotation guidelines consistently across large datasets, review existing labels for discrepancies, and help maintain high-quality datasets for model development and evaluation.</li>\n<li>Flag interactions that are difficult to classify or fall outside established guidelines, document observations, and collaborate with Research Scientists to resolve edge cases.</li>\n<li>Support Research investigations by reviewing audio and video interactions to identify potential issues.</li>\n<li>Conduct targeted interaction and metadata reviews to support customer inquiries, model evaluations, and evolving Research priorities.</li>\n<li>Maintain accurate annotation records and summarise findings, recurring patterns, and classification inconsistencies to support Research analysis and model improvements.</li>\n<li>Handle sensitive audio, video, and interaction data responsibly, following established privacy, security, and confidentiality guidelines.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Exceptionally attentive to detail, with strong listening and observational skills.</li>\n<li>Comfortable with focused, repetitive review work and able to maintain accuracy and consistency.</li>\n<li>Able to follow detailed guidelines while exercising sound judgment.</li>\n<li>Organised, self-driven, and able to document classification decisions and observations clearly.</li>\n<li>Curious about new technologies, forms of fraud, and synthetic or manipulated media.</li>\n<li>Adaptable and comfortable transitioning between audio and video annotation projects.</li>\n</ul>\n<p>Nice to have:</p>\n<ul>\n<li>Experience with data annotation, audio or video labelling, transcription, quality assurance.</li>\n<li>Familiarity with fraud detection, authentication, voice biometrics.</li>\n<li>Understanding of synthetic speech, replay attacks, deepfakes.</li>\n<li>Experience with annotation platforms, structured review tools.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Unlimited Paid Time Off (PTO)</li>\n<li>Competitive compensation package, including RSUs</li>\n<li>Remote-first environment</li>\n<li>Generous health and welfare plans</li>\n<li>Best-in-class Health Savings Account (HSA) employer contribution</li>\n<li>Low-cost vision and dental plans</li>\n<li>Paid Parental Leave</li>\n<li>One year of diaper delivery</li>\n<li>Recurring monthly phone and internet allowance</li>\n<li>Enhanced fertility and GLP-1 benefits</li>\n<li>Annual Learning &amp; Development stipend</li>\n</ul>","enriched_at":1792092515279},{"id":"job_d34a494e-9f7","title":"Senior Security Researcher - Red Team (Contract)","source_url":"https://job-boards.greenhouse.io/pindropsecurity/jobs/8273637","location":null,"job_type":"contract","experience_level":"senior","work_arrangement":"remote","category":"IT","description":"<p>As a Senior Security Researcher (Red Team), you will help Pindrop proactively identify and exploit weaknesses across product, cloud, and AI-powered systems so we can strengthen defenses before adversaries do. This role blends hands-on offensive security, GenAI attack simulation, security engineering, and operational partnership with blue-team, product, and AI/ML stakeholders.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Design and execute red team operations against Pindrop’s GenAI systems, LLM pipelines, RAG architectures, autonomous agents, APIs, SaaS products, and cloud environments, simulating real-world attacks across both traditional and AI-specific attack surfaces.</li>\n<li>Conduct adversarial testing focused on prompt injection, indirect prompt attacks, jailbreaking, model extraction, training-data poisoning, data leakage, inference abuse, and unauthorized output manipulation.</li>\n<li>Use deepfake generation, voice synthesis, and related spoofing techniques to test and attempt to defeat Pindrop’s voice authentication and deepfake detection capabilities, helping identify model robustness and detection gaps.</li>\n<li>Develop novel attack chains that combine GenAI vulnerabilities with infrastructure, application, identity, and API weaknesses to create realistic end-to-end threat scenarios.</li>\n<li>Plan and execute full-scope penetration tests and support bug bounty efforts across Pindrop’s web applications, APIs, SaaS products, and AWS/GCP environments using commercial and open-source offensive tooling.</li>\n<li>Perform architecture reviews, security code reviews, and threat modeling with emphasis on vulnerabilities introduced by AI/ML components, model integrations, and LLM-facing services.</li>\n<li>Build automation for offensive security workflows, testing, compliance checks, alerting, and reporting using Python or similar scripting languages, including AI-native attack tooling where useful.</li>\n<li>Partner closely with SecOps and security engineering to improve detections, tune response workflows, and translate red team findings into practical remediation and defensive improvements.</li>\n<li>Stay current on GenAI security research, adversarial ML techniques, evolving threat intelligence, and relevant regulatory developments, then apply those insights to Pindrop’s security program.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>3+ years of hands-on penetration testing and red team experience across SaaS applications, cloud infrastructure, APIs, and web applications.</li>\n<li>Demonstrable experience attacking GenAI or LLM-based systems, including prompt injection, jailbreaking, indirect prompt attacks, model extraction, or adversarial input generation.</li>\n<li>Hands-on experience with deepfake tools, voice synthesis, or audio/visual spoofing technologies in an offensive or research context.</li>\n<li>Strong proficiency with offensive security tooling such as Burp Suite, OWASP ZAP, Nmap, Metasploit, Cobalt Strike, or equivalent frameworks.</li>\n<li>Experience configuring and operating SAST and DAST tools and integrating them into CI/CD pipelines.</li>\n<li>Proficiency in at least one scripting or programming language, with Python strongly preferred, for custom attack tooling and workflow automation.</li>\n<li>Familiarity with AI-specialized security tools or frameworks such as Garak, PyRIT, Claude Security, or similar adversarial ML tooling.</li>\n<li>Strong understanding of cloud security architecture, container security, API security, and common security standards including ISO 27001/27002, NIST, CIS, PCI DSS, OWASP, and SOC 2.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Competitive compensation, including equity for all employees</li>\n<li>Unlimited Paid Time Off (PTO)</li>\n<li>Remote-first culture</li>\n</ul>","enriched_at":1791828594727},{"id":"job_b84d8d29-c12","title":"Part-Time Office Coordinator","source_url":"https://job-boards.greenhouse.io/pindropsecurity/jobs/8265586","location":"Atlanta, GA","job_type":"part-time","experience_level":null,"work_arrangement":"onsite","category":"Operations","description":"<p>Pindrop is looking for a flexible, part-time Office Coordinator to join their team at their Atlanta headquarters. The successful candidate will be responsible for keeping the office running smoothly, managing incoming and outgoing mail, packages, and deliveries, maintaining office supplies, and coordinating with building management and vendors.</p>\n<p>The ideal candidate is exceptionally responsible, detail-oriented, and has a genuine service mindset. They should be able to work independently, manage multiple responsibilities, and have great judgment and a positive attitude.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Manage incoming and outgoing mail, packages, and deliveries</li>\n<li>Keep the office stocked with snacks, drinks, coffee, and supplies</li>\n<li>Track inventory, manage orders, and stay within budget</li>\n<li>Keep meeting rooms organized, stocked, and ready for action</li>\n<li>Coordinate weekly lunch orders, vendors, headcounts, and dietary needs on Wednesdays</li>\n<li>Help create a great office experience by coordinating with building management, cleaning services, and other vendors</li>\n<li>Manage parking access for employees and visitors</li>\n<li>Keep shared spaces welcoming, organized, and functioning</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Exceptionally dependable and detail-oriented</li>\n<li>Service heart and proactive approach</li>\n<li>Organized and resourceful with great judgment and a positive attitude</li>\n<li>Ability to work independently and manage multiple responsibilities</li>\n</ul>\n<p>Schedule: Part-time, approximately 12+ hours per week, with Wednesdays being a required in-office day.</p>\n<p>Salary: $30 - $30 USD per hour</p>","enriched_at":1791738246515},{"id":"job_19c2842c-5bc","title":"Customer Success Manager","source_url":"https://job-boards.greenhouse.io/pindropsecurity/jobs/8261109","location":null,"job_type":"full-time","experience_level":"mid","work_arrangement":"remote","category":"Sales","description":"<p>As a Customer Success Manager at Pindrop, you will be a trusted point of contact for your customers. You will own product adoption, account health, and renewal coordination for a portfolio of commercial and mid-market accounts, while building the relationships and judgment that set you up to grow into more complex enterprise work.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Manage a defined portfolio of commercial and mid-market accounts, proactively reviewing account history and aligning outreach to customer goals and lifecycle stage.</li>\n<li>Build rapport with day-to-day customer contacts and work toward becoming a trusted advisor for product and value conversations.</li>\n<li>Build and maintain success plans tied to customer-stated goals, with input from the account team.</li>\n<li>Communicate value delivered in terms customers can connect to their business outcomes.</li>\n<li>Own renewal coordination for assigned accounts with sales partner end-to-end.</li>\n<li>Manage day-to-day customer concerns and lower-complexity escalations with growing independence.</li>\n<li>Partner with Account Executives, Support, and Product on customer initiatives.</li>\n<li>Maintain and update account plans using provided templates, tracking progress against customer goals.</li>\n<li>Assist customers with operationalizing new product features and quantify customer benefits.</li>\n<li>Serve as conduit between customer and product team: communicate new features, support the enhancement request process, facilitate beta engagements, coordinate case studies and customer references, and compile product feedback.</li>\n<li>Determine the optimal cadence of customer engagement to resolve open items, discuss performance, and drive product and feature adoption.</li>\n<li>Execute annual satisfaction surveys and report results internally and to customers.</li>\n<li>Leverage Gainsight, analytics, and reporting tools to manage customer health and engagement.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>3-5+ years of relevant experience, with at least 2 years in a Customer Success or account management role in a SaaS or technology environment.</li>\n<li>Experience managing a portfolio of commercial or mid-market accounts and building trusted relationships with customer contacts.</li>\n<li>Ability to build and maintain success plans tied to customer goals and communicate value in business terms.</li>\n<li>Solid understanding of the renewal process and experience flagging risk.</li>\n<li>Strong communicator with the ability to present clearly across levels of the customer organisation.</li>\n<li>Experience with Gainsight or a similar customer success platform, Salesforce, and Google Workspace.</li>\n<li>Understanding of call centre, CCaaS, or contact centre infrastructure is preferred.</li>\n<li>Experience in fraud, authentication, security, or adjacent technology environments is a plus.</li>\n</ul>\n<p>What success looks like:</p>\n<ul>\n<li>Customers know you and trust you as their go-to person at Pindrop.</li>\n<li>Adoption is on track, renewal risks are flagged early, and your accounts are well-documented in Gainsight.</li>\n<li>You are building multi-stakeholder relationships without needing manager backup.</li>\n<li>Your portfolio shows consistent health, engagement, and progress against customer goals.</li>\n<li>Internal teams receive clear, useful customer feedback from you on a regular basis.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Base pay range: $88,000 - $106,000 USD.</li>\n<li>Eligible for additional compensation in the form of commission payments.</li>\n</ul>","enriched_at":1791738226724}],"category_normalised":[{"category":"engineering","count":6},{"category":"sales","count":4},{"category":"it","count":3},{"category":"research","count":1},{"category":"product management","count":1},{"category":"operations","count":1},{"category":"marketing","count":1},{"category":"finance","count":1},{"category":"consulting","count":1}],"velocity":{"weeks":[{"week_start":"2026-09-14","count":7},{"week_start":"2026-10-05","count":5},{"week_start":"2026-10-12","count":2},{"week_start":"2026-10-19","count":3},{"week_start":"2026-10-26","count":2}],"trend":"accelerating","wow_pct":-33},"momentum":{"recent_14d":2,"prior_14d":8,"growth_pct":-75,"classification":"decelerating"},"salary_vs_industry":{"company_median":150000,"industry_median":null,"percentile":null,"sample_size":14,"by_region":[{"region":"Unknown","company_median":150000,"industry_median":null,"sample":13}],"transparency_pct":79,"industry_transparency_pct":0,"transparency_warning":false},"market_share":{"company_jobs":19,"industry_total":19,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.335,"skill_weighted_score":0.327,"top_exposed_titles":[{"title":"Strategic Account Executive","count":2,"score":0.173}],"top_exposed_skills":[{"skill":"Python","count":5,"score":0.357},{"skill":"Account Management","count":3,"score":0.349},{"skill":"Go","count":4,"score":0.331},{"skill":"Docker","count":3,"score":0.288},{"skill":"Kubernetes","count":3,"score":0.288}]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"United States","count":2,"share_pct":100}],"emerging":[],"shrinking":[]},"seniority_anomalies":{"exec_recent_30d":2,"exec_prior_90d_avg":0,"exec_growth_pct":100,"notable_exec_hires":[{"title":"Senior Director of Product Marketing","location":null,"posted_at":"2026-10-27"},{"title":"Director, Strategic Sales","location":null,"posted_at":"2026-10-15"}]},"posting_dynamics":{"median_days_open":18,"industry_median_days_open":null,"long_open_count":0,"closure_rate_pct":49}}}}