OTE Range $295K – $350K • Offers Equity
\nOpenRouter is the unified interface for AI inference, giving developers and organizations access to hundreds of models through a single API. Our platform helps teams choose, route, evaluate, and scale model usage across providers, making it easier to build production AI applications with the right model for every use case.
\nAs inference becomes a core operating layer for modern software companies, OpenRouter helps customers move faster, reduce complexity, and get more value from the rapidly evolving model ecosystem.
\nWe're looking for a Director of Customer Success to build and scale the next generation of Customer Success at OpenRouter.
\nThis is a builder role, not a traditional Customer Success management role.
\nOur ambition is to build an AI-native Customer Success organization that combines exceptional customer relationships, deep technical expertise, and intelligent systems to drive adoption, retention, and growth at scale.
\nYou'll own our Customer Success strategy and execution across AI-native startups, enterprises, and strategic customers. You'll lead a team of Customer Success Managers, partner closely with Forward Deployed Engineering, Support and Sales, and build the systems that help our customers realize value from OpenRouter.
\nThe ideal candidate has led Customer Success at a hyperscaling AI-native company, model lab, or developer infrastructure platform. You understand consumption-based businesses, can build trusted relationships with technical and executive stakeholders, and know how to turn customer usage into measurable business outcomes.
\nWe're looking for someone who can operate at both ends of the spectrum: personally engage with our largest strategic customers while building AI-powered systems and scalable programs that support thousands of growing developers and startups.
\nIn your first 30 days, you'll develop a deep understanding of OpenRouter's customers, product usage, customer journey, and existing post-sales operations. You'll establish relationships with strategic customers and identify opportunities to improve adoption, retention, and scalability.
\nIn your first 60 days, you'll establish clear customer health and revenue visibility, refine customer engagement models across segments, and begin implementing scalable workflows that improve customer outcomes and team effectiveness.
\nIn your first 90 days, you'll have a clear operating model for Customer Success, measurable progress against adoption and retention goals, and a roadmap for scaling customer engagement through AI, automation, and a highly capable team.
\nOpenRouter is the unified interface for AI inference, giving developers and organizations access to hundreds of models through a single API. Our platform helps teams choose, route, evaluate, and scale model usage across providers, making it easier to build production AI applications with the right model for every use case.
\nAs inference becomes a core operating layer for modern software companies, OpenRouter helps customers move faster, reduce complexity, and get more value from the rapidly evolving model ecosystem.
\nWe're looking for a Director of Customer Support to build and scale the next generation of technical support at OpenRouter.
\nThis is a builder role, not a pure support management role.
\nOur goal isn't to scale support by continuously adding headcount. It's to build an AI-native support organization where intelligent systems, AI agents, and exceptional technical talent deliver a world-class experience to developers and enterprises at scale.
\nYou'll lead our global support function, our technical support teams, and continuously build and improve the systems that power the customer experience. You'll be hands-on with AI, automation, and developer tooling while ensuring our customers receive fast, accurate, and deeply technical support.
\nThe ideal candidate has led Customer Support at a hyperscaling AI-native company or model lab, understands what developers expect from mission-critical AI infrastructure, and has a track record of building systems that scale faster than the teams operating them.
\nIn your first 30 days, you'll understand our customers, support operations, technical challenges, and existing AI-powered systems. You'll identify opportunities to improve support quality and scalability.
\nIn your first 60 days, you'll begin shipping meaningful improvements to our support systems, automation, and escalation workflows while establishing clear performance metrics.
\nIn your first 90 days, you'll have a clear operating model for scaling technical support, measurable improvements in efficiency and customer experience, and a roadmap for continuing to increase support capacity without proportional headcount growth.
\nIf you don't think you meet all of the criteria but are still interested in the job, please apply. Nobody checks every box, and we're looking for someone who is excited to join the team.
","enriched_at":1792826284197},{"id":"job_6ade9fdf-095","title":"Software Engineer, Money Platform","source_url":"https://jobs.ashbyhq.com/openrouter/7bff9169-ffb2-4a03-a0ee-2a5e73c0c0dd","location":"Remote (US)","job_type":"Full time","experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"$215K – $285K • Offers Equity
\nOpenRouter is the leading AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers,without lock-in, capacity constraints, or unnecessary cost.
\nEvery token that flows through OpenRouter is a financial event. Billions of requests run across hundreds of models and dozens of providers, and each request carries its own cost, price, discount and contract terms. Behind the inference engine sits a money engine: metering, pricing, invoicing, credits, payments, payouts and the ledger that ties it all together.
\nWe're hiring our first engineer to envision, build and own the dollar+token value capture engine behind OpenRouter's leading inference gateway, marketplace and rapidly growing suite of agentic products. You will be responsible for the robust and flexible platform that lets the business sell any pricing model it can dream up.
\n$215K – $285K • Offers Equity
\nOpenRouter is the leading AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers,without lock-in, capacity constraints, or unnecessary cost.
\nEvery request that flows through OpenRouter starts with a question: who is this, and what are they allowed to do? Millions of developers, thousands of organizations and a growing fleet of autonomous agents reach us through API keys, browser sessions, OAuth apps, MCP clients and federated cloud workloads.
\nWe're hiring our first Software Engineer, Identity Platform to envision, build and own identity across OpenRouter's inference gateway, marketplace and rapidly growing suite of agentic products.
\nOpenRouter is the leading AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers,without lock-in, capacity constraints, or unnecessary cost.
\nAs a Site Reliability Engineer, Provider Operations, you will own the operational health of our provider supply. You will ensure every endpoint we route to is fast, correct, and available, and that we detect and route around problems before customers do.
\nOpenRouter is the open AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers,without lock-in, capacity constraints, or unnecessary cost.
\nAs a Customer Engineer, you'll be the technical quarterback for OpenRouter's enterprise sales cycles. You'll partner with account executives to conduct discovery, deliver compelling demos, architect solutions, and overcome technical objections.
\nOTE $110K – $120K • Offers Equity
\nOpenRouter is the open AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers,without lock-in, capacity constraints, or unnecessary cost.
\nAs enterprise adoption of AI accelerates, OpenRouter sits at the center of how organizations operationalize LLMs across research, product, and production workloads.
\nWe're looking for an Enterprise Business Development Representative to build qualified pipeline through outbound prospecting into target enterprise accounts.
\nYou will partner with Enterprise Account Executives to open conversations with the people building and buying AI infrastructure.
\nCompensation Range: $110K - $120K
","enriched_at":1791509696369},{"id":"job_2759e464-057","title":"IT Manager","source_url":"https://jobs.ashbyhq.com/openrouter/a36ba063-facf-434b-9314-9aec0d39f748","location":"New York, NY","job_type":"Full time","experience_level":"senior","work_arrangement":"onsite","category":"IT","description":"$200K – $225K • Offers Equity
\nOpenRouter is the leading AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers,without lock-in, capacity constraints, or unnecessary cost.
\nOpenRouter is one of the fastest-moving companies in AI, and we're opening our first office in New York City. You'll set the vision for what it's like to work there, then build it. When a meeting room connects on the first try, a new hire is up and running before lunch on day one, or the wifi holds through an All Hands, that's your work.
\nYou'll join a small team with very high talent density, where everyone owns big problems and ships fast. You'll report to the Head of IT & Security and have the autonomy to make the call without waiting on sign-off. How fast we move depends on our tools working, and in New York, that part is yours.
\nThis role is fully onsite in NYC, five days a week. It isn't hybrid or remote. Walk-up support and office hardware need someone in the room.
\nThe office is only half the job. From NYC you'll also run IT for a global remote workforce: onboarding, access, technical support, and a MacBook fleet across time zones. Some days the office wifi and an urgent offboarding will need you at the same moment, and you'll decide which comes first.
\nIT certifications such as ITIL, CompTIA, or Cisco · familiarity with compliance environments such as SOC 2, PCI DSS, HIPAA, or GDPR · experience supporting IT through M&A
","enriched_at":1791419187463},{"id":"job_291c92c7-50a","title":"Software Engineer, Ori","source_url":"https://jobs.ashbyhq.com/openrouter/cd315f34-75a7-4717-8aa9-9dd4e0d6f7ae","location":"Remote (US)","job_type":"Full time","experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"$215K – $285K • Offers Equity
\nOpenRouter is the leading AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers,without lock-in, capacity constraints, or unnecessary cost.
\nWe're hiring a Software Engineer on our Ori, to build out our family of products for putting any model to work in your terminal, in Slack, and on your desktop.
\n$245K – $280K • Offers Equity
\nOpenRouter is the leading AI routing and infrastructure layer that developers and enterprises use to access, manage, and optimize their AI use across models and providers.
\nWe’re hiring the first Product Manager for OpenRouter Connect. Connect opens a new growth channel by letting partners offer multi-model inference to their customers inside their own products.
\nYou’ll own that surface end to end, working with engineering, design, and our partnerships and go-to-market teams. You’ll spend time with partners, learning what they need to serve their customers and turning that into a roadmap.
\n