{"data":{"company":{"name":"Miro","slug":"miro","logo_url":"https://logos.yubhub.co/miro.com.png","canonical_domain":"miro.com","editorial":null,"wikidata_id":null,"founded":null,"ceo":null,"founders":[],"hq_location":null,"industry":null,"employee_count":null,"official_website":null,"wikipedia_url":null,"stock_ticker":null,"stock_price":null,"market_cap":null,"revenue":null,"ipo_date":null,"sector":null,"full_time_employees":null,"company_description":null,"twitter_username":null,"linkedin_id":null,"instagram_username":null,"facebook_id":null,"parent_org":null,"country":null,"github_org":null,"github_public_repos":null,"github_followers":null,"github_verified":0,"github_description":null,"github_location":null,"github_blog":null,"github_twitter":null,"stock_exchange":null,"stock_beta":null,"stock_range":null,"stock_is_actively_trading":null,"fmp_image":null,"fmp_address":null,"fmp_city":null,"fmp_state":null,"fmp_country":null,"recent_news":[],"search_interest_index":null,"search_interest_trend":null,"wikipedia_monthly_views":null,"hn_mention_count":null,"hn_top_stories":[],"wayback_first_year":null,"sec_incorporation_state":null,"sec_latest_filing_type":null,"sec_latest_filing_date":null,"sec_filings":[],"research_papers_count":null,"research_citations_count":null,"research_h_index":null,"research_topics":[],"is_federal_contractor":null,"earnings_calendar":[],"industry_canonical":null,"enrichment_sources":[],"last_enriched_at":null},"hiring":{"total_jobs":17,"categories":[{"category":"sales","count":11},{"category":"consulting","count":3},{"category":"customer service","count":2},{"category":"marketing","count":1}],"experience_levels":[{"level":"senior","count":12},{"level":"executive","count":3},{"level":"mid","count":1}],"work_arrangements":[],"top_titles":[{"title":"Strategic Account Executive","count":2},{"title":"Solutions Architect","count":2},{"title":"Vice President Customer Success","count":1},{"title":"Technical Account Manager, Japan","count":1},{"title":"Strategic Key Account Executive (DACH)","count":1},{"title":"Strategic Account Executive, LATAM (Spanish)","count":1},{"title":"Senior Regional Marketing Manager","count":1},{"title":"Head of CS, DACH","count":1},{"title":"GTM GM, Manufacturing","count":1},{"title":"GTM GM, Fashion","count":1},{"title":"Forward Deployed Consultant, Manufacturing","count":1},{"title":"Expression of Interest: SMB & Commercial Account Executive","count":1},{"title":"Expression of Interest: Enterprise & Strategic Account Executive","count":1},{"title":"Country Manager, Japan","count":1},{"title":"Commercial Account Executive","count":1}],"locations":[{"location":"austin","count":8},{"location":"tokyo","count":6},{"location":"munich","count":1},{"location":"london","count":1},{"location":"amsterdam","count":1}],"skills":[{"skill":"Meddpicc","required":6,"preferred":0,"total":6},{"skill":"Command Of The Message","required":5,"preferred":0,"total":5},{"skill":"AI Fluency","required":5,"preferred":0,"total":5},{"skill":"Account Planning","required":4,"preferred":0,"total":4},{"skill":"Miro","required":3,"preferred":0,"total":3},{"skill":"German","required":2,"preferred":0,"total":2},{"skill":"Customer Success","required":2,"preferred":0,"total":2},{"skill":"Account Management","required":2,"preferred":0,"total":2},{"skill":"Leadership","required":2,"preferred":0,"total":2},{"skill":"Enterprise SaaS","required":2,"preferred":0,"total":2},{"skill":"Collaboration Technology","required":2,"preferred":0,"total":2},{"skill":"Data Analysis","required":2,"preferred":0,"total":2},{"skill":"Project Management","required":2,"preferred":0,"total":2},{"skill":"Salesforce","required":2,"preferred":0,"total":2},{"skill":"Outreach","required":2,"preferred":0,"total":2},{"skill":"Gong","required":2,"preferred":0,"total":2},{"skill":"SaaS Sales","required":2,"preferred":0,"total":2},{"skill":"SaaS","required":1,"preferred":1,"total":2},{"skill":"Cross-functional Team Leadership","required":2,"preferred":0,"total":2},{"skill":"Enterprise Sales","required":0,"preferred":2,"total":2}],"salary_stats":null,"job_types":[{"type":"full-time","count":17}],"latest_jobs":[{"id":"job_060e5a73-132","title":"Head of CS, DACH","source_url":"https://jobs.ashbyhq.com/miro/04078a6b-74df-45dc-9e1a-d83ea685a004","location":"Munich","job_type":"full-time","experience_level":"executive","work_arrangement":null,"category":"Customer Service","description":"<h4>About the Team</h4>\n<p>The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSM works with Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.</p>\n<h4>About the Role</h4>\n<p>Miro is looking to hire a Head of CSM for DACH. In this role, you will lead and coach a team of highly experienced Customer Success Managers and report to the Head of Customer Success EMEA. You will manage this team, work closely with regional Sales leaders, and other cross-functional partners to improve processes, drive adoption, retention, and customer expansion.</p>\n<h4>Responsibilities</h4>\n<ul>\n<li>Coach and lead the team of CSMs serving DACH customers</li>\n<li>Partner with sales and other customer experience teams to improve customer lifetime value (CLV) through higher product adoption, health scores, customer satisfaction, retention, and expansion</li>\n<li>Manage the team to maintain hygiene in account data, health, and other important indicators</li>\n<li>Own your team&#39;s revenue and health forecasting</li>\n<li>Build and maintain executive relationships for selected accounts in your team&#39;s portfolio</li>\n<li>Continuously help innovate via AI transformation and improve processes, practices, and assets to deliver consistently better customer success in a scaling business</li>\n</ul>\n<h4>Requirements</h4>\n<ul>\n<li>5+ years of management experience leading High Touch Customer Success or other core account management teams at a high-growth B2B SaaS organization</li>\n<li>2 years in Consulting</li>\n<li>Fluent in German a must</li>\n<li>Hiring, training, and enabling CSMs, coaching especially on consultative advising and selling</li>\n<li>A solid understanding and great foundation in Customer Success norms, processes, and KPIs</li>\n<li>Excellent communication skills, ability to establish relationships at exec level and work cross-functionally</li>\n<li>Excellent ability to identify and resolve problems in a fast-paced environment</li>\n<li>Good understanding of AI transformation, Enterprise SaaS applications, and collaboration technology</li>\n<li>Comfortable and willing to be a hands-on contributor</li>\n<li>Analytical approach: analyze data and turn that into strategy &amp; execution. Coach your team on how to prioritize &amp; execute using data</li>\n</ul>\n<h4>Benefits</h4>\n<p>We offer a global benefits package that generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning &amp; Development stipend. Benefits may differ per location.</p>","enriched_at":1793172726445},{"id":"job_e124b13d-206","title":"Solutions Architect","source_url":"https://jobs.ashbyhq.com/miro/2701b589-4c6e-4bcf-97d4-0e86e9e089f3","location":"Tokyo","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Consulting","description":"<p>The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro&#39;s Miro Optimization Services &amp; Training (MOST) program.</p>\n<p>MOST is Miro&#39;s annual professional services subscription designed for enterprise customers who need ongoing, flexible access to expert guidance,not a one-time project.</p>\n<p>Customers receive 240 hours per year of services to help them design, implement, and scale collaboration solutions in Miro across teams, functions, and geographies.</p>\n<p>In this role, the Innovation Architect partners with customers to translate business strategy into scalable collaboration architectures inside Miro.</p>\n<p>This includes diagnosing workflow and adoption challenges, designing governance and operating models, and shaping a structured, outcomes-driven solution roadmap that evolves as customer needs change.</p>\n<p>Innovation Architects operate as trusted advisors to both business and technical stakeholders.</p>\n<p>They design end-to-end collaboration solutions by combining process design, workspace architecture, governance, and enablement to ensure customers achieve measurable value from Miro.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Lead discovery to understand customer goals, workflows, and pain points; translate findings into a structured MOST game plan aligned to their 240-hour allocation</li>\n<li>Facilitate vision, alignment, and prioritization sessions to help customers define outcomes, success criteria, and adoption milestones</li>\n<li>Conduct collaboration, workflow, and workspace assessments; synthesize insights and provide clear recommendations for improvement</li>\n<li>Design and implement governance frameworks (workspace structure, naming, access, lifecycle, templates) that reduce risk and support long-term scalability</li>\n<li>Guide customers through change-management initiatives, including communication plans, stakeholder alignment, and rollout sequencing</li>\n<li>Coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning, retrospectives, decision-making, and cross-functional work</li>\n<li>Facilitate workshops across Agile ceremonies, product development, innovation, research, design thinking, and strategy development</li>\n<li>Build lightweight prototypes, templates, and reusable workflows that accelerate customer adoption and demonstrate the art of the possible</li>\n<li>Partner with IT/Admin stakeholders to establish standards, reduce tool sprawl, and drive consistency in workspace setup and governance</li>\n<li>Recommend process optimizations that increase operational efficiency, improve collaboration quality, and reduce context switching</li>\n<li>Provide ongoing advisory support throughout the MOST subscription, updating forecasts, adjusting plans, and ensuring hours are used strategically</li>\n<li>Track progress against milestones and outcomes; flag risks early and help customers re-prioritize work as business needs evolve</li>\n<li>Collaborate with CSMs, Architects, and Engagement Managers to ensure consistent delivery and alignment across customer stakeholders</li>\n<li>Contribute to internal playbooks, templates, and delivery assets that improve team leverage and delivery efficiency across Professional Services</li>\n<li>Stay current on Miro innovations, AI features, and collaboration trends to continuously uplevel customer guidance</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields</li>\n<li>Experience supporting enterprise-scale teams through workflow, process, or tool adoption initiatives</li>\n<li>Proven ability to lead structured discovery, synthesize insights, and define actionable recommendations</li>\n<li>Strong record of enabling cross-functional teams (IT, Product, Design, Strategy, PMO, Engineering) to adopt new tools or improve collaboration maturity</li>\n</ul>\n<p><strong>Technical Skills:</strong></p>\n<ul>\n<li>Familiarity with collaboration governance frameworks, workspace architecture, and lifecycle management</li>\n<li>Experience with Human-Centered Design, Agile methodologies, Design Thinking, or innovation frameworks</li>\n<li>Fluency in Miro (preferred) or similar platforms (Figma, Lucid, JIRA, Confluence)</li>\n<li>Ability to map workflows, diagnose adoption barriers, and design scalable collaboration systems</li>\n</ul>\n<p><strong>Soft Skills:</strong></p>\n<ul>\n<li>Excellent communication, facilitation, and stakeholder-management ability</li>\n<li>Skilled at simplifying complexity and driving clarity with senior and cross-functional audiences</li>\n<li>Adaptable, detail-oriented, and comfortable working in dynamic, ambiguous environments</li>\n<li>Near-native proficiency in Japanese and business-level English proficiency sufficient for internal communication, including meetings and discussions</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<p>We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning &amp; Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location.</p>","enriched_at":1793172687266},{"id":"job_2613bdd7-759","title":"Country Manager, Japan","source_url":"https://jobs.ashbyhq.com/miro/8c97b5a6-7018-445a-8a3b-f1ab356b7cac","location":"Tokyo","job_type":"full-time","experience_level":"executive","work_arrangement":null,"category":"Sales","description":"<p>Miro is looking for an exceptional Country Manager to lead its Japan business.</p>\n<p>Japan is one of Miro&#39;s fastest-growing markets, and that growth is about to accelerate: the company has made a significant recent investment in a Japan Data Center, removing a long-standing barrier for enterprise customers and opening the door to a new tier of commercial ambition.</p>\n<p>This is a business catalyst role. The successful candidate will drive an ambitious commercial agenda while building a team and culture strong enough to carry it.</p>\n<p><strong>Responsibilities</strong></p>\n<h4>Commercial Leadership</h4>\n<ul>\n<li>Set the strategy for Japan&#39;s High Touch Sales organization and own its execution with clear accountability.</li>\n<li>Own an ambitious, sustainable growth target for the region.</li>\n<li>Win new logos, particularly lighthouse accounts, and drive wall-to-wall expansion across the existing customer base.</li>\n<li>Build effective co-sell motions with partners: new logo acquisition into TSE-listed parent companies, and expansion into their subsidiaries.</li>\n<li>Act as a trusted Miro expert for enterprise customers, credible with practitioners and executives alike.</li>\n</ul>\n<h4>People &amp; Culture Leadership</h4>\n<ul>\n<li>Build a Tokyo hub culture grounded in transparency, strong team dynamics, accountability, and psychological safety.</li>\n<li>Lead and develop a multi-layered team, visibly investing in coaching and growth.</li>\n<li>Act as a genuine bridge between Japan and JAPAC/global leadership, translating strategy and context in both directions.</li>\n<li>Be an active, engaged member of the regional senior leadership team as well as the cross-functional global leadership team.</li>\n<li>Hold the standard Miro holds every leader to: how you lead people matters as much as the results you deliver.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<h4>Experience &amp; Track Record</h4>\n<ul>\n<li>15+ years of experience across direct and partner-led sales.</li>\n<li>A proven track record in direct SaaS sales within enterprise segments.</li>\n<li>A demonstrable partner sales track record, including co-sell motions for new logo acquisition and subsidiary expansion into TSE-listed groups.</li>\n<li>Experience leading through a layer of management, leading people managers rather than only individual contributors, across a growing team of 20+.</li>\n<li>Country Manager or GM experience in a global company is a strong plus, as is a background in SaaS, PLG, or collaboration software.</li>\n</ul>\n<h4>Leadership &amp; Culture</h4>\n<ul>\n<li>A track record of building trust with your team, stakeholders, peers, and customers.</li>\n<li>Demonstrated ability to build or turn around team culture, backed by concrete examples of impact.</li>\n<li>Strong experience operating in a global, matrixed organization and working well amid ambiguity.</li>\n<li>A consistent, accountable, and transparent leadership style.</li>\n<li>A genuine investment in developing talent, evidenced by people on your team who grew and excelled under your leadership.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Equity</li>\n<li>Wellbeing benefit</li>\n<li>Work-from-home equipment allowance</li>\n<li>Annual Learning &amp; Development stipend</li>\n</ul>","enriched_at":1793125143770},{"id":"job_eb76a6de-2d3","title":"GTM GM, Manufacturing","source_url":"https://jobs.ashbyhq.com/miro/478881c7-1a19-4b52-b76b-53356521f0d6","location":"Austin","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Sales","description":"<h4>About the Team</h4>\n<p>The Professional Services organization at Miro is home to industry leads, responsible for building specialized businesses inside specific verticals. As GTM Lead of Manufacturing, you&#39;ll report directly to the Head of Professional Services while working cross-functionally with Product, Engineering, Marketing, and Go-to-Market teams to build one of Miro&#39;s newest vertical businesses from the ground up.</p>\n<h4>About the Role</h4>\n<p>Your job is to build specialized solutions and advanced workflows that solve the biggest challenges of manufacturers, turning that footprint into a defined, purpose-built manufacturing business.</p>\n<h4>Responsibilities</h4>\n<ul>\n<li>Own the development of Miro&#39;s dedicated manufacturing solutions: build specialized workflows and applications that turn the existing manufacturing footprint into a defined business, then own the continued scaling as it grows.</li>\n<li>Identify use cases where Miro can win in manufacturing, and translate them into a product and sales story that manufacturers immediately recognize as their own problem.</li>\n<li>Identify target accounts, map the champion and buying committee, and personally carry the earliest deals across the line. Partner with the GTM organization to align them towards the industry.</li>\n<li>Partner directly with Product and Engineering to inform roadmap decisions based on knowledge of manufacturing organizations.</li>\n<li>Represent Miro for Manufacturing externally: on stage at industry events, in front of VP of Operations buyers, and inside the analyst and consultancy ecosystem.</li>\n<li>Build the team and operating rhythm this vertical needs as it scales past its first customers.</li>\n</ul>\n<h4>Requirements</h4>\n<h5>Non-Negotiable Requirements</h5>\n<ul>\n<li>10+ years of combined experience across manufacturing operations and consulting, including at least 3–4 years at the Engagement Manager / Associate Partner level.</li>\n<li>Manufacturing operator experience in a role like project/program management, engineering, or operations.</li>\n<li>Manufacturing-consulting bilingualism: credible in plant-floor conversations and boardroom discussions about ROI and deal structuring.</li>\n<li>Seniority to match the room , independently owned relationships with VPs and above.</li>\n</ul>\n<h5>Strongly Preferred</h5>\n<ul>\n<li>Hands-on experience with prototyping solutions directly in Miro, using tools like Miro Flows.</li>\n<li>Enterprise sales execution , carried deals across the line from first conversation to signature.</li>\n<li>Presence in the rooms that shape how manufacturers buy , comfortable on stage at industry events and credible inside the analyst and consultancy ecosystem.</li>\n</ul>\n<h4>Leadership Profile</h4>\n<ul>\n<li>Operates with confidence in ambiguity and defined playbooks.</li>\n<li>Builds trust quickly with senior stakeholders.</li>\n<li>Biased to action: prototypes and tests ideas rather than waiting for a fully-formed plan.</li>\n</ul>\n<h4>Benefits</h4>\n<p>We offer a global benefits package that generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning &amp; Development stipend.</p>","enriched_at":1793119520580},{"id":"job_63edb8a6-17a","title":"Commercial Account Executive","source_url":"https://jobs.ashbyhq.com/miro/e5a5161c-6f65-440e-976f-c677fb499a74","location":"Austin","job_type":"full-time","experience_level":"mid","work_arrangement":null,"category":"Sales","description":"<p>The Commercial (Mid-Market) Sales Team is pivotal to Miro&#39;s go-to-market strategy, driving growth by acquiring new customers and expanding existing accounts.</p>\n<p>As a Commercial Account Executive on this team, you will join a dynamic, high-performing group that thrives on innovation and collaboration while championing Miro&#39;s mission to empower teams to build the next big thing.</p>\n<p>Your role involves expanding Miro&#39;s footprint by engaging companies with 500 to 3,000 employees across various verticals and industries.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Develop and execute a territory strategy to identify high-potential prospects using Salesforce, Outreach, Nooks, Claude CoWork, and Gong.</li>\n<li>Execute a solution-based sales process encompassing multiple stakeholders and LOBs.</li>\n<li>Build and maintain a pipeline of new business, expansion, and renewal opportunities by proactively engaging high-value needs and prospects across your territory.</li>\n<li>Build rapport and trust with C-Level and VP-Level decision-makers to guide them through the buying journey and position Miro as a must-have tool for their business.</li>\n<li>Guide prospects from discovery to delivery, managing the sales cycle end-to-end to achieve revenue goals.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>2-4+ years of full-cycle Account Executive experience with a history of proven performance in the SaaS space.</li>\n<li>Experience running a structured sales process (MEDDPICC) with rigor and self-awareness.</li>\n<li>Comfort navigating ambiguity, operating self-sufficiently, and adapting quickly as the product positioning evolves.</li>\n<li>Experience working at companies going through hyper-growth, company restructuring, or leading from the front with company/industry changes.</li>\n<li>High degree of adaptability working across industries, use cases, personas, and complex customer engagements.</li>\n<li>Strong ability to work collaboratively and make decisive choices in a fast-paced environment.</li>\n</ul>\n<p>Benefits: Miro offers a global benefits package that generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning &amp; Development stipend.</p>","enriched_at":1793118077160},{"id":"job_ebfc89be-376","title":"Senior Regional Marketing Manager","source_url":"https://jobs.ashbyhq.com/miro/2d70d6aa-ef78-4d5c-a3f3-5335a53ccbdf","location":"Austin","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Marketing","description":"<p>Miro&#39;s Demand Marketing team drives programs to establish Miro as a globally recognized Enterprise market leader, measured by increased revenue of the High Touch business.</p>\n<p>As a Senior Regional Marketing Manager, you will contribute to the strategy, execution, and localized impact of marketing efforts in North America, focusing on driving significant pipeline and revenue growth in a key market.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Contribute to building and executing Miro&#39;s regional marketing plan for AMER, translating GTM goals into a strategy that directly generates and accelerates pipeline.</li>\n<li>Lead the end-to-end development and execution of effective and scalable regional marketing activities, including events, ABM, and other field programs that accelerate pipeline and drive revenue.</li>\n<li>Align, prioritize, and plan closely with sales, marketing, and other functional and cross-functional teams to ensure targets are met.</li>\n<li>Apply a strong understanding of sales and business priorities, customer needs, and regional competitive landscape to planning and execution.</li>\n<li>Collaborate with digital marketing and demand generation teams to leverage digital tactics for field execution and event follow-up strategies.</li>\n<li>Work closely with regional partners and the partner marketing team to incorporate the partner ecosystem into regional plans and field events.</li>\n<li>Regularly report on regional performance metrics, campaign ROI, and pipeline contribution to GTM and marketing leaders.</li>\n<li>Own and manage the marketing budget for owned programs, demonstrating a strong ROI for all expenditures.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>7+ years of experience in B2B SaaS marketing.</li>\n<li>A proven track record of designing and executing full-funnel marketing campaigns that result in measurable pipeline and revenue growth.</li>\n<li>Deep understanding of the AMER B2B technology landscape, buyer personas, and customer journey.</li>\n<li>Strong analytical skills and proficiency in using CRM and marketing automation platforms.</li>\n<li>Exceptional collaboration and communication skills, with the ability to influence cross-functional teams.</li>\n<li>Strong understanding of regional campaign management and measurement.</li>\n<li>Outstanding skills in project management and prioritization.</li>\n<li>Demonstrated ability to act decisively in ambiguous situations.</li>\n<li>AI-first mindset with eagerness to integrate AI into daily workflows.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Equity</li>\n<li>Wellbeing benefit</li>\n<li>WFH equipment allowance</li>\n<li>Annual Learning &amp; Development stipend</li>\n<li>Diverse team environment</li>\n</ul>","enriched_at":1793115157665},{"id":"job_2132f544-4bb","title":"Strategic Account Executive","source_url":"https://jobs.ashbyhq.com/miro/9044dc63-bc57-4432-a775-7305e39469b7","location":"Tokyo","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Sales","description":"<h3>About the Team</h3>\n<p>The Strategic Accounts team&#39;s mission is to make Miro the central hub for innovation within the world&#39;s largest companies. They partner with Fortune 500 and Global 2000 enterprises to help them speed up product development, enhance cross-functional alignment, and improve team execution.</p>\n<p>This team plays a crucial role in Miro&#39;s evolution from a collaboration tool to an AI-driven innovation workspace. Strategic Account Executives act as account CEOs, leading cross-functional teams across various departments.</p>\n<h3>About the Role</h3>\n<p>The goal of a Strategic Account Executive is not just to manage a territory or close individual deals. It&#39;s about developing multi-year account strategies, understanding customers&#39; key business initiatives, and integrating Miro into critical workflows across different teams.</p>\n<p>As a Strategic AE, you will manage a focused portfolio of Miro&#39;s largest enterprise customers. Your responsibilities include understanding each account&#39;s industry context, priorities, and challenges, as well as creating pipeline through targeted account execution and building executive alignment around measurable outcomes.</p>\n<h3>What You&#39;ll Do</h3>\n<ul>\n<li>Own a portfolio of named strategic accounts, developing and executing deep account strategies across 3–10 global enterprise customers.</li>\n<li>Drive workflow-led expansion by positioning Miro around high-value enterprise workflows.</li>\n<li>Build executive alignment and business cases that link Miro to customer initiatives and measurable outcomes.</li>\n<li>Orchestrate complex account teams, leading cross-functional teams across various departments.</li>\n<li>Create and manage strategic pipeline through disciplined account-based execution.</li>\n<li>Operate with rigorous sales discipline, applying MEDDPICC and Command of the Message at an expert level.</li>\n<li>Shape how Miro wins in the enterprise by providing field intelligence and contributing to the company&#39;s enterprise narrative.</li>\n</ul>\n<h3>What You&#39;ll Need</h3>\n<ul>\n<li>10+ years of SaaS sales experience, particularly selling to Fortune 500/Global 2000 enterprises with 10,000+ employees.</li>\n<li>Proven success in owning strategic named accounts and driving complex expansion motions.</li>\n<li>Track record of closing and expanding $250K–$1M+ enterprise opportunities.</li>\n<li>Strong ability to build executive relationships across various stakeholders.</li>\n<li>Deep MEDDPICC and Command of the Message discipline.</li>\n<li>Experience orchestrating cross-functional deal teams.</li>\n<li>Strong account planning discipline.</li>\n<li>Comfort operating in complex, ambiguous enterprise environments.</li>\n<li>AI fluency and curiosity, with experience leveraging AI tools to improve sales productivity.</li>\n</ul>\n<h3>What&#39;s in it for you</h3>\n<p>We offer a global benefits package that generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning &amp; Development stipend.</p>","enriched_at":1793112806023},{"id":"job_b2fae127-ba4","title":"Vice President Customer Success","source_url":"https://jobs.ashbyhq.com/miro/50b215e3-14bf-43fc-aa23-dd1fa668baab","location":"Austin","job_type":"full-time","experience_level":"executive","work_arrangement":null,"category":"Customer Service","description":"<h4>About the team</h4>\n<p>The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSMs work with Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.</p>\n<h4>About the role</h4>\n<p>Miro is looking to hire a strategic Global Customer Success Leader to be responsible for building, coaching, and leading an amazing team of Customer Success managers and CSMs. You will partner closely with regional Sales leaders and Professional Services leaders and other cross-functional partners to drive regional strategy, build senior executive relationships at enterprise customers, ensure value delivery, and continuously improve adoption and retention.</p>\n<h4>What you’ll do</h4>\n<ul>\n<li>Build, coach, and lead the Americas and Japan/Apac Customer Success teams</li>\n<li>Partner with sales leadership and other functions to improve customer lifetime value (CLV) through higher product adoption, customer value, health scores, customer satisfaction, retention, and expansion</li>\n<li>Drive the team to hit Key Performance Indicators</li>\n<li>Mentor the team to maintain account hygiene, health, and indicators</li>\n<li>Participate in revenue and health forecasting</li>\n<li>Partner with stakeholders to define and deliver on a best-in-class customer experience</li>\n<li>Personally work with largest customers (10K+ employee size) to establish executive relationships</li>\n<li>Participate and contribute to formulating key strategic decisions as part of the CS leadership team</li>\n<li>Demonstrate Miro’s behaviors and values to drive an inclusive and engaged culture</li>\n</ul>\n<h4>What you’ll need</h4>\n<ul>\n<li>10+ years of experience in Strategic or Enterprise (High Touch) Customer Success and/or Account Management leadership with a consistent track record of meeting targets</li>\n<li>7+ years leading Customer Success and/or Account Management teams at a high-growth B2B SaaS company</li>\n<li>Experience leading Director-level leaders in the past</li>\n<li>Strong foundation in Customer Success norms, processes, and KPIs</li>\n<li>Excellent communication skills, ability to build relationships, and work cross-functionally</li>\n<li>Background in hiring, training, and enabling CSMs with strong performance management skills</li>\n<li>Experience working with Digital Customer Success and/or Marketing to drive CS at scale</li>\n<li>Experience driving professional services to deepen customer relationships and accelerate their time to value</li>\n<li>Excellent ability to identify and resolve problems in CS processes</li>\n<li>Solid understanding of AI, Enterprise SaaS applications, and collaboration technology</li>\n</ul>\n<h4>What&#39;s in it for you</h4>\n<p>We offer a global benefits package including equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning &amp; Development stipend.</p>","enriched_at":1793112729639},{"id":"job_e6ddf25d-58f","title":"Forward Deployed Consultant, Manufacturing","source_url":"https://jobs.ashbyhq.com/miro/d98285e4-6f0a-48ab-a30d-66869d81e200","location":"Amsterdam","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Consulting","description":"<h3>About the Team</h3>\n<p>The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, implementation experts, and forward deployed consultants work side-by-side with customers to transform how they collaborate, build, and innovate,powered by agentic AI and Miro&#39;s world-class platform.</p>\n<h3>About the Role</h3>\n<p>As a Forward Deployed Consultant, Manufacturing, you will apply AI solutions to transform and automate the core operating processes of leading industrial enterprises. You will engage directly with C-level executives, help them identify high-impact opportunities, build and test enterprise-grade AI solutions on their own data and systems, and drive measurable business outcomes.</p>\n<p>This role sits at the intersection of strategy, operations, and technology. You will be paired with an Account Executive against named accounts,hunting for problems worth solving, then proving they can be solved. Generalist FDCs lead client discussions across industries; as the Manufacturing Specialist, you are the dedicated depth they bring in when a pursuit turns on industrial expertise.</p>\n<h3>What you’ll do</h3>\n<h4>Executive Agenda:</h4>\n<ul>\n<li>Partner with senior executives,COO, Chief Supply Chain Officer, Chief Digital Officer, VP Manufacturing, VP Quality,to define an AI transformation agenda Miro can attach to</li>\n<li>Lead the initial CxO conversation that creates awareness of what AI makes possible for the business</li>\n<li>Qualify opportunities before committing to a Validation Sprint: sponsor authority, commitment, and the account&#39;s potential to become a multi-year, seven-figure relationship</li>\n</ul>\n<h4>Validation Sprints:</h4>\n<ul>\n<li>Co-author the Sprint charter with the AE: the business problem, its value, our approach, exit criteria, and the partnership proposal that follows success</li>\n<li>Run the Sprint end to end,immerse, prioritise, build, read out,developing and testing the solution on the customer&#39;s real data and systems</li>\n<li>Take manufacturing processes apart and rebuild them on AI-first principles across five workflows: new product development and gate review, quality and continuous improvement, portfolio and program management, operations and launch readiness, and process development and transformation</li>\n<li>Build using Miro&#39;s AI Workflows, Prototypes, and Goals, Roadmaps &amp; Delivery capabilities, extended through Miro&#39;s API, WebSDK, and MCP integrations into ERP, PLM, MES, and quality systems</li>\n</ul>\n<h4>Value and Conversion:</h4>\n<ul>\n<li>Turn Sprint outcomes into a business value story, ROI model, and KPI baseline,grounded in metrics the customer already runs on: gate cycle time, requirement coverage at gate, defect recurrence, cost of poor quality, capacity utilisation, on-time launch rate, ramp-to-full-rate time</li>\n<li>Support executive leadership in delivering the Value Story read-out to the sponsor</li>\n<li>Co-own with the AE the conversion of Sprint outcomes into the partnership proposal and commercial approach</li>\n<li>Define the scope of Professional Services involvement post-sale and hand over cleanly</li>\n<li>Package what you learn and radiate it,internally to Sales, Marketing, and Product, and externally through thought leadership</li>\n</ul>\n<h3>What you’ll need</h3>\n<ul>\n<li>8+ years in top-tier consulting, forward deployed engineering, solution consulting, or enterprise transformation, weighted toward manufacturing and industrial environments</li>\n<li>Deep understanding of manufacturing operating processes: NPI and stage-gate/APQP, engineering change management, quality systems (FMEA, 8D, PPAP), S&amp;OP and production planning, lean and continuous improvement, maintenance and reliability</li>\n<li>Fluency with the industrial enterprise stack,ERP (SAP or equivalent), PLM (Teamcenter, Windchill, 3DEXPERIENCE), MES, quality management systems,and where the data lives</li>\n<li>Credibility with COO, Chief Supply Chain Officer, VP Operations, VP Quality, and Plant General Manager stakeholders</li>\n<li>Exceptional GenAI skills: Miro, Cursor, Claude Code and Cowork, ChatGPT, Google and Microsoft suites, MCP integrations, prompt and context engineering. You can build working solutions yourself and orchestrate an AI Engineer when the build demands it</li>\n<li>Ability to build a before/after value story with financial and ROI analysis that survives finance scrutiny</li>\n<li>A business-problem-first rather than product-first mindset, and the curiosity to take any process apart</li>\n<li>Comfort in both the boardroom and the plant</li>\n<li>Self-starter who operates independently and under ambiguity</li>\n<li>Willing to travel to customer sites up to 40%</li>\n</ul>\n<h3>What&#39;s in it for you</h3>\n<p>We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning &amp; Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our [Global Miro benefits board.](https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&amp;cot=10)</p>","enriched_at":1793112658714},{"id":"job_4a3febd7-187","title":"Technical Account Manager, Japan","source_url":"https://jobs.ashbyhq.com/miro/2185d4ce-4f16-4644-926d-0218f9b48994","location":"Tokyo","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Sales","description":"<p>We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro.</p>\n<p>As a TAM, you will pioneer how Miro&#39;s AI capabilities can be embedded into enterprise workflows, helping customers redesign how they work,from discovery through delivery.</p>\n<p><strong>Responsibilities:</strong></p>\n<h4>Workflow Optimization:</h4>\n<ul>\n<li>Redesign and optimize customer workflows across the Discover–Define–Deliver lifecycle, leveraging Miro&#39;s AI capabilities</li>\n<li>Guide customers in adopting AI-driven ways of working, including prompt engineering and automation opportunities</li>\n<li>Recommend integration strategies that drive alignment, efficiency, and business impact</li>\n</ul>\n<h4>Technology Optimization:</h4>\n<ul>\n<li>Support customers in integrating Miro with their ecosystem using APIs, integrations, and other technical capabilities</li>\n<li>Monitor platform health, engagement, and usage patterns to proactively identify opportunities for deeper adoption</li>\n<li>Help reduce tool fragmentation and enable teams to work more effectively within Miro</li>\n</ul>\n<h4>Change Management &amp; Scaling:</h4>\n<ul>\n<li>Equip internal champions with strategies to scale adoption across teams, regions, and departments</li>\n<li>Support Centers of Excellence (CoEs) in establishing governance, best practices, and scalable deployment models</li>\n<li>Lead organizational change initiatives to position Miro as a strategic platform for innovation</li>\n</ul>\n<h4>Strategic Alignment &amp; Continuous Improvement:</h4>\n<ul>\n<li>Partner with Customer Success Managers to deliver impactful Quarterly Business Reviews (QBRs), translating platform data into actionable insights and measurable ROI</li>\n<li>Act as a strategic technical partner, anticipating customer needs and shaping long-term success plans</li>\n<li>Provide data-driven recommendations to continuously improve adoption, engagement, and business outcomes</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>5+ years in consulting, technical account management, customer success, or similar customer-facing roles in enterprise SaaS</li>\n<li>Hands-on experience with AI tools, prompt engineering, or automation workflows (highly preferred)</li>\n<li>Strong technical fluency with APIs, integrations, and enterprise IT ecosystems</li>\n<li>Proven ability to lead workflow transformation, platform adoption, and change management at scale</li>\n<li>Experience using analytics and data to drive decision-making and customer outcomes</li>\n<li>Ability to facilitate executive-level discussions and cross-functional workshops with credibility</li>\n<li>Proactive, ownership-driven mindset with the ability to operate independently in a fast-paced, ambiguous environment</li>\n<li>Native-level Japanese and business-level English proficiency required</li>\n<li>Experience in the Japanese enterprise market is highly advantageous</li>\n<li>A continuous learning mindset with the agility to stay ahead of rapidly evolving AI trends and integrate them into customer strategies.</li>\n</ul>\n<p><strong>Benefits:</strong> We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning &amp; Development stipend.</p>","enriched_at":1792889020981}],"category_normalised":[{"category":"sales","count":11},{"category":"consulting","count":3},{"category":"customer service","count":2},{"category":"marketing","count":1}],"velocity":{"weeks":[{"week_start":"2026-10-19","count":8},{"week_start":"2026-10-26","count":9}],"trend":"stable","wow_pct":13},"momentum":{"recent_14d":17,"prior_14d":0,"growth_pct":0,"classification":"stable"},"salary_vs_industry":{"company_median":null,"industry_median":null,"percentile":null,"sample_size":0,"by_region":[],"transparency_pct":0,"industry_transparency_pct":0,"transparency_warning":true},"market_share":{"company_jobs":17,"industry_total":17,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.167,"skill_weighted_score":0.147,"top_exposed_titles":[{"title":"Strategic Account Executive","count":2,"score":0.173},{"title":"Solutions Architect","count":2,"score":0.199}],"top_exposed_skills":[{"skill":"Account Planning","count":4,"score":0.173},{"skill":"Command Of The Message","count":5,"score":0.147},{"skill":"AI Fluency","count":5,"score":0.147},{"skill":"Meddpicc","count":6,"score":0.13}]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"United States","count":8,"share_pct":47.1},{"region":"APAC","count":6,"share_pct":35.3},{"region":"EU","count":2,"share_pct":11.8},{"region":"United Kingdom","count":1,"share_pct":5.9}],"emerging":[{"region":"United States","recent_30d":8,"prior_30d":0,"growth_pct":100},{"region":"APAC","recent_30d":6,"prior_30d":0,"growth_pct":100}],"shrinking":[]},"seniority_anomalies":{"exec_recent_30d":2,"exec_prior_90d_avg":0,"exec_growth_pct":100,"notable_exec_hires":[{"title":"Head of CS, DACH","location":"Munich","posted_at":"2026-10-28"},{"title":"Vice President Customer Success","location":"Austin","posted_at":"2026-10-27"}]},"posting_dynamics":{"median_days_open":null,"industry_median_days_open":null,"long_open_count":0,"closure_rate_pct":15}}}}