Before a flock ever moves as one, there's a shepherd quietly assessing the terrain, anticipating risks, and guiding the group toward safe ground without overwhelming them. As a Senior Implementation Manager on the Revenue team at Mercury, you'll work with our highest-value new customers at the very start of their journey. Your role is to lead sophisticated, high-impact implementation and education experiences that help founders understand what matters most, accelerate time-to-value, and build the operational confidence to run their business on Mercury from day one.
\nKey responsibilities include owning a rolling book of approximately 20–30 active implementations, balancing urgency, risk, and customer impact; leading 1–2 focused implementation and training sessions per customer, centered on the products and workflows that matter most to their business; guiding founders and operators through Mercury banking, IO, and core financial workflows in a way that is practical, clear, and confidence-building; making real-time prioritization decisions across customers with different needs, timelines, and levels of complexity; monitoring usage signals, customer feedback, and operational data to identify risk, opportunity, and emerging patterns; distilling what you see into clear, actionable insights for Product, Sales, and downstream teams; and ensuring thoughtful documentation and clean handoffs once implementation is complete, setting customers and internal teams up for long-term success.
\nTo succeed in this role, you should have 3+ years of experience leading customer-facing implementations, onboarding, or technical enablement at a SaaS or fintech company, with a demonstrated track record of managing complex, high-value accounts. You should be comfortable facilitating calls with founders and operators, guiding discussions toward decisions, next steps, and measurable outcomes. You should bring strong judgment about what matters most in high-impact moments, and the discipline to deprioritize the rest. You should be able to interpret customer signals, usage data, and operational metrics to inform prioritization and surface meaningful trends. You should work effectively across Sales, Product, and downstream teams, advocating for customers while minimizing friction and noise. You should take ownership of outcomes and follow through, even when work spans multiple teams or lacks a clear playbook. You should thrive in fast-moving, ambiguous environments where products, processes, and priorities evolve quickly. And you should care deeply about delivering high-quality, consistent customer experiences at scale.
","enriched_at":1777046833953},{"id":"job_90ab7aec-6b3","title":"Senior Credit Underwriting Analyst","source_url":"https://job-boards.greenhouse.io/mercury/jobs/5978113004","location":"San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Finance","description":"The word 'credit' is derived from the Latin verb meaning, 'one believes'. As a Senior Credit Underwriting Analyst, you will join a team of lending experts with experience spanning unsecured cards to secured commercial credit. You will help shape our Working Capital loan product designed for eCommerce, software, and managed services companies.
\nYour responsibilities will include:
\nWe are looking for a candidate with 5+ years of credit or underwriting experience in Fintech, SMB, or commercial lending, with meaningful customer-facing experience. You should have strong credit fundamentals, direct deal experience, and a builder mindset. Cross-functional fluency and exposure to regulated lending or institutional credit frameworks are a plus.
","enriched_at":1777046818109},{"id":"job_5ab009a1-7b6","title":"Engineering Manager - Mercury Accounting","source_url":"https://job-boards.greenhouse.io/mercury/jobs/5979496004","location":"San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"We're looking for an engineering leader who is excited to lead their team to execute on our vision for real-time accounting and own a critical part of Mercury's product growth.
\nAs part of this role, you will:
\nThe ideal candidate for the role:
\nOur work overlaps with many other teams – you’ll have a lot of autonomy in this role and are expected to use it to seek out ways to have an impact.
","enriched_at":1777046801148},{"id":"job_9103a0e9-b19","title":"Community Reinvestment Act (CRA) Officer","source_url":"https://job-boards.greenhouse.io/mercury/jobs/5976613004","location":"Salt Lake City, UT","job_type":"full-time","experience_level":"senior","work_arrangement":"onsite","category":"Finance","description":"With Mercury's continued progress toward becoming a chartered bank, establishing a strong and forward-looking Community Reinvestment Act (CRA) program is a key part of building a durable, regulator-ready foundation.
\nAs Mercury's first Community Reinvestment Act (CRA) Officer, you will build and lead a scalable, regulator-ready CRA program in preparation for bank charter readiness. This role combines strategic program design with operational execution, ensuring Mercury can establish and run a CRA program aligned with regulatory expectations and a digital-first business model.
\nYou will define how Mercury shows up for the communities we serve, translating regulatory requirements into a program that is credible, measurable, and integrated into how we operate.
\nResponsibilities:
\nRequirements:
\nWe're hiring a Sr. Workforce Strategist to be the single accountable owner of workforce management (WFM) across Mercury's Banking Operations function. This is a high-autonomy, high-impact role with a direct line to leadership in Risk, Finance, and Vendor Strategy.
\nAs the Sr. Workforce Strategist, you will own the discipline end-to-end and translate modeled plans into realized utilization and cost avoidance on the floor. You will serve as the single accountable WFM owner across BPO partners and Banking Operations' internal headcount, running forecasting, scheduling, intraday, and cross-site/cross-vendor balancing to hit utilization and SLA targets.
\nKey responsibilities include unified workforce ownership, forecasting & capacity planning, routing & queue configuration, cross-site & cross-vendor balancing, finance partnership, performance infrastructure, and tier mix & vendor strategy input.
\nTo succeed in this role, you will need 8+ years of workforce management experience, including direct ownership of forecasting, scheduling, and intraday for contact center or operations teams at scale (300+ FTE). You should have a strong command of WFM fundamentals, such as Erlang modeling, shrinkage and occupancy math, multi-skill routing, and intraday management.
\nPreferred skills and experience include hands-on experience with Assembled (strongly preferred), or comparable modern WFM platforms, experience in fintech, banking, or regulated operations environments, and experience designing pooling and cross-skilling strategies in a multi-LOB contact center.
","enriched_at":1777046699490},{"id":"job_b0371a4c-d59","title":"Senior Partner Operations Change Management Strategist","source_url":"https://job-boards.greenhouse.io/mercury/jobs/5973662004","location":"San Francisco, CA, New York, NY, Portland, OR, or Remote within United States","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Finance","description":"You will work to keep our network of banking and payment partners running like a well-oiled machine while enabling Mercury to launch products and features that make banking feel effortless.
\nThis will include a mix of day-to-day communication, process design and execution, as well as long-term strategic relationship building. Internally, you’ll work across many of our teams, like Product, Risk, Compliance, and Legal - owning the change management program that unblocks sustained growth and innovation.
\nYou’ll be the connection between our product teams and external banking partners, advocating for the most efficient collaboration possible and removing roadblocks so our designers and engineers can build with the freedom to dream big.
\nYou’ll deliver magic to our bank partners and, in turn, our customers by making sure even the smallest details of our partnership operate efficiently, so we can continue to expand our products and services.
\nSecure, reliable, thoughtful, and (perhaps) magical is how a user should describe banking on Mercury.
\nYour job is to build and maintain a framework that ensures our partnerships and programs can live up to this description.
\nResponsibilities:
\nRequirements:
\nTotal Rewards Package:
\nThe total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.
\nNew hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
\nTarget New Hire Base Salary Ranges:
\nReporting directly to the Corporate Controller, the Bank Controller will own the accounting function for Mercury's banking entity. This is a foundational leadership role - you will build the policies, processes, systems, and team that enable Mercury to operate as a fully regulated insured depository institution.
\nYou'll work at the intersection of technical accounting, regulatory compliance, and operational build-out. This isn't a role for someone who wants to maintain an existing function - it's for someone who wants to architect one and work closely with Engineering and Product.
\nBank Accounting Infrastructure: Design and implement the Chart of Accounts, general ledger structure, and subledger architecture for the bank entity in accordance with call report and regulatory reporting requirements.
\nRegulatory and Call Report Compliance: Lead preparation of FFIEC Call Reports (FFIEC 031/041), FR Y-9C, and other regulatory financial submissions on a quarterly basis.
\nFinancial Reporting and Controls: Review the bank entity's standalone GAAP financial statements, including the balance sheet, income statement, and notes.
\nTeam and Systems Build-out: Partner with Finance Systems and Engineering to implement or configure the bank's core accounting system, ensuring it supports regulatory reporting and audit requirements.
\nMercury is a fintech company building banking products for ambitious businesses. We've grown from a startup platform to a company that manages tens of billions in deposits , and now we're taking the next step: pursuing a de novo bank charter to become a full-fledged bank.
\nThis is a rare and defining moment. As we transition from fintech to bank, we need to build institutional-grade accounting infrastructure from the ground up. That work starts here.
\nYou are a builder. You get energy from creating infrastructure, not just operating it. You are comfortable operating in ambiguity. De novo chartering is inherently a process of writing the playbook as you go.
\nYou can translate complex regulatory requirements into practical accounting policies and workflows that a high-performing team can execute. You communicate fluently with regulators, auditors, engineers, and executives , calibrating your depth and language for each audience.
\nYou have strong opinions on controls and data integrity, and you know how to build consensus to implement them without slowing the business down.
\nThe total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.
\nOur salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
\nOur target new hire base salary ranges for this role are the following:
\nUS employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $199,900 - 249,900
\nUS employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $179,900 - 224,900
\nCanadian employees (any location): CAD 189,000 - 236,200
","enriched_at":1776430124802},{"id":"job_c354cb79-c49","title":"Staff Software Engineer - Fraud","source_url":"https://job-boards.greenhouse.io/mercury/jobs/5847987004","location":"San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States","job_type":"full-time","experience_level":"staff","work_arrangement":"remote","category":"Engineering","description":"Every new business that applies to Mercury is like a new star appearing in the night sky. On its own, it’s a single point of light. But when we look closer, patterns emerge,data trails from partners, filings, founders, and financial histories,all connecting to form a larger constellation.\n\nThat’s what our Risk product engineering teams do at Mercury. We guide thousands of business applications through our systems,each one unique, each one needing a smooth and trustworthy landing. The challenge: keep everything moving fast without compromising safety. Every day, our work helps founders open their first account, launch their next idea, and accelerate their growth like rocketships.\n\nOur mission is to build the intelligent, automated systems and operational tools that make this possible,where machine learning, AI, and human judgment work seamlessly together to power the next generation of business banking*. We use intelligence to detect risks earlier, make real-time decisions with confidence, and enable instant, delightful account approvals that keep pace with the builders we serve.\n\nWhen we do it right, the result is quiet brilliance: onboarding that feels effortless, even though it’s powered by galaxies of data, precision, and care.\n\nWe’re looking for a Staff Software Engineer to contribute with building the systems and tools that make it all happen,from application approvals to ongoing and enhanced due diligence,ensuring every business that joins Mercury is both safe and their experience is delightful.\n\nAs part of this role, you will:\n\n* Lead the architecture, implementation, and long-term roadmap for core systems which support multiple fraud prevention use cases.\n* Own the end-to-end delivery of large cross-function projects, translating ambiguous high impact problems into strategy and execution, make pragmatic tradeoffs, and drive teams to measurable outcomes.\n* Design, build, and operate highly available, low-latency, backend systems that enable real-time scoring and decisioning for fraud prevention.\n* Partner with Data Science and ML teams to productionize models, build reliable ML data pipelines, and enable real-time model serving.\n* Establish and elevate department level best practices, review designs, drive engineering quality, and act as a trusted advisor on architectural tradeoffs.\n* Mentor and grow engineers, documenting learnings and sharing technical direction through writing, 1:1s, and team meetings\n* Navigate and influence multiple stakeholders, help align teams, communicate tradeoffs to technical and non-technical partners, and independently resolve cross team issues.\n\nThe ideal candidate for the role:\n\n* Has 7-10+ years of software development experience, with a strong focus on the backend, with a knowledge of or excitement to learn Haskell.\n* Has been an experienced technical lead making architectural decisions in the past and seen the impact of those decisions over time. You should be able to clearly articulate your technical opinions and lay out tradeoffs.\n* Is passionately product-minded and has experience building and shipping new products balancing reliability and velocity.\n* Is someone comfortable driving discussions in areas with ambiguous ownership, approaches them with empathy, and delights in getting outcomes. Our work touches many other teams and areas of the product; you’ll have a lot of autonomy and the expectation is you’ll use that to seek out ways to have an impact.\n* Is ridiculously helpful, taking initiative to make your coworkers’ lives easier by investing time to mentor and proactively share your knowledge and learnings through writings, 1:1s, and team meetings.\n* Experience in fintech, fraud systems, or the broader risk domain is a strong plus.\n\nIf this role interests you, we invite you to explore our public demo at personal-demo.mercury.com .\n\nThe total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.\n\nOur target new hire base salary ranges for this role are the following:\n\n* US employees (any location): $239,000 - $298,800\n* Canadian employees (any location): CAD 225,900 - 282,400","enriched_at":1776430047741},{"id":"job_639e80e2-93c","title":"Consumer Credit Lead - Cards","source_url":"https://job-boards.greenhouse.io/mercury/jobs/5838487004","location":"San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Finance","description":"We're looking for a senior credit risk leader to help build and scale the underwriting strategy for our new consumer charge card. You'll take an initial strategic direction and turn it into a scalable, data-driven underwriting program, then monitor, refine, and evolve that strategy post-launch.\n\nAs the portfolio grows, this role is expected to evolve into team leadership. You'll play a key role in shaping how risk decisions translate into customer experience, product growth, and long-term portfolio performance.\n\nKey responsibilities include:\n\n* Building and operationalizing the credit strategy\n* Translating underwriting vision into formal credit policy and decision frameworks\n* Defining approval logic, segmentation strategy, and limit-setting methodology\n* Establishing portfolio guardrails aligned to loss targets and unit economics\n* Designing account management strategies across the customer lifecycle\n* Developing early portfolio management approaches including exposure adjustments, servicing strategies, and input into collections processes as the portfolio matures\n* Defining portfolio monitoring frameworks and escalation triggers for emerging credit risk trends\n\n* Building the data-driven risk engine\n* Implementing credit policy in our underwriting platform\n* Evaluating and integrating key data sources (bureau, income, debt signals)\n* Ensuring decision logic is structured, testable, and scalable\n* Partnering with Engineering and Data to build monitoring and feedback loops\n\n* Owning portfolio performance post-launch\n* Defining and tracking core KPIs (approval rate, early delinquency, loss rate, exposure, utilization, etc.)\n* Monitoring vintage performance and segment behavior\n* Recommending and implementing strategy adjustments based on observed risk trends\n* Presenting risk performance, insights, and recommendations to senior leadership\n\n* Driving data-informed risk and growth decisions\n* Using SQL to independently evaluate underwriting decisions and trade-offs\n* Analyzing drivers of credit performance and portfolio outcomes\n* Partnering with Finance on forecasting and risk-adjusted economics\n\n* Driving cross-functional execution\n* Partnering with Compliance to ensure the underwriting program is well-documented and built to scale\n* Working with Partnerships, Procurement, and Legal on evaluating and onboarding credit data providers\n* Supporting broader risk initiatives across our business charge card portfolio during the build phase\n\nRequirements include:\n\n* 6+ years of experience in consumer credit risk\n* Experience launching or materially redesigning a consumer lending product\n* Experience implementing credit policy within a decisioning or underwriting platform is strongly preferred\n* Demonstrated experience owning risk strategy and monitoring portfolio performance\n* Deep familiarity with bureau data and core credit risk metrics (approval rate, loss rate, vintage curves, etc.)\n* Experience presenting risk insights and strategy recommendations to senior stakeholders\n* Experience translating policy into production decision logic\n* Strong SQL skills and comfort working directly with data\n* Comfortable building in ambiguity and operating in a 0→1 environment\n\nTotal rewards package includes base salary, equity, and benefits. Salary and equity ranges are highly competitive within the SaaS and fintech industry.","enriched_at":1776430025306},{"id":"job_245477ba-29a","title":"Senior Software Engineer - Stability","source_url":"https://job-boards.greenhouse.io/mercury/jobs/5969193004","location":"San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"The Stability team at Mercury champions and improves observability. We've helped define incident response. We have introduced and support robust background work processing. We monitor and build tooling around platform and database health.\n\nAs a Senior Software Engineer - Stability, you will lead projects end-to-end, drive technical projects from concept to production. You will define solutions, analyze tradeoffs, make critical decisions, and deliver software that works today and is sustainable for tomorrow.\n\nKey responsibilities include:\n\n* Championing reliability by making technical choices that improve the reliability of Mercury's systems and making it easier to get reliability by default.\n* Measuring outcomes by defining and collecting metrics that show how your work creates value for the business.\n* Approaching code with craft by writing clear, testable, and maintainable code.\n* Building for quality and sustainability by designing extensible systems, making balanced decisions on tech debt, planning careful rollouts, and owning the quality of your work through post-launch monitoring.\n* Improving the developer experience by approaching problems with a product mindset, getting close to internal customers by supporting them and getting feedback from them.\n\nThe ideal candidate for this role has expertise in PostgreSQL with query optimization, tuning, replication, pooling/proxying, or client-side libraries. They have worked with other data systems supporting a relational database: event streaming, OLAP, caches, etc. They have authored and operated Temporal workflows, are familiar with tracing and OpenTelemetry, and have learned by leading moderate-to-large technical projects, including planning, execution, and stakeholder management.\n\nThe salary range for this role is $166,600 - 250,900 for US employees and CAD $157,400 - 237,100 for Canadian employees.","enriched_at":1776430019417}],"category_normalised":[{"category":"finance","count":25},{"category":"engineering","count":22},{"category":"sales","count":8},{"category":"operations","count":3},{"category":"legal","count":3},{"category":"design","count":2},{"category":"marketing","count":1}],"velocity":{"weeks":[{"week_start":"2026-04-13","count":59},{"week_start":"2026-04-20","count":6}],"trend":"stable","wow_pct":-90},"momentum":{"recent_14d":65,"prior_14d":0,"growth_pct":0,"classification":"stable"},"salary_vs_industry":{"company_median":175950,"industry_median":null,"percentile":null,"sample_size":6,"by_region":[{"region":"United States","company_median":175950,"industry_median":null,"sample":6}],"transparency_pct":9,"industry_transparency_pct":0,"transparency_warning":true},"market_share":{"company_jobs":65,"industry_total":65,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.249,"skill_weighted_score":0.317,"top_exposed_titles":[],"top_exposed_skills":[{"skill":"Data Pipelines","count":3,"score":0.41},{"skill":"React","count":3,"score":0.346},{"skill":"TypeScript","count":4,"score":0.331},{"skill":"SQL","count":5,"score":0.33},{"skill":"Product Management","count":3,"score":0.32},{"skill":"Haskell","count":6,"score":0.317},{"skill":"Risk","count":3,"score":0.291},{"skill":"Backend Development","count":4,"score":0.288},{"skill":"Financial Services","count":3,"score":0.278},{"skill":"Artificial Intelligence","count":4,"score":0.274}]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"United States","count":65,"share_pct":100}],"emerging":[{"region":"United States","recent_30d":65,"prior_30d":0,"growth_pct":100}],"shrinking":[]},"seniority_anomalies":{"exec_recent_30d":5,"exec_prior_90d_avg":0,"exec_growth_pct":100,"notable_exec_hires":[{"title":"Chief Risk Officer","location":"San Francisco, CA, New York, NY, Portland, OR, or Remote within United States","posted_at":"2026-04-17"},{"title":"Head of Revenue Enablement","location":"San Francisco, CA, New York, NY, Portland, OR, or Remote within United States","posted_at":"2026-04-17"},{"title":"Chief Audit Officer","location":"San Francisco, CA, New York, NY, Portland, OR, or Remote within United States","posted_at":"2026-04-17"},{"title":"Head of Investment Products","location":"San Francisco, CA, New York, NY, Portland, OR, or Remote within United States","posted_at":"2026-04-17"},{"title":"Head of AML Advisory","location":"San Francisco, CA, New York, NY, Portland, OR, or Remote within United States","posted_at":"2026-04-17"}]},"posting_dynamics":{"median_days_open":null,"industry_median_days_open":null,"long_open_count":0,"closure_rate_pct":11}}}}