{"data":{"company":{"name":"Intl Wealth & Premier Banking","slug":"intl-wealth-premier-banking","logo_url":"https://logos.yubhub.co/portal.careers.hsbc.com.png","canonical_domain":"portal.careers.hsbc.com","editorial":null,"wikidata_id":null,"founded":null,"ceo":null,"founders":[],"hq_location":null,"industry":null,"employee_count":null,"official_website":null,"wikipedia_url":null,"stock_ticker":null,"stock_price":null,"market_cap":null,"revenue":null,"ipo_date":null,"sector":null,"full_time_employees":null,"company_description":null,"twitter_username":null,"linkedin_id":null,"instagram_username":null,"facebook_id":null,"parent_org":null,"country":null,"github_org":null,"github_public_repos":null,"github_followers":null,"github_verified":0,"github_description":null,"github_location":null,"github_blog":null,"github_twitter":null,"stock_exchange":null,"stock_beta":null,"stock_range":null,"stock_is_actively_trading":null,"fmp_image":null,"fmp_address":null,"fmp_city":null,"fmp_state":null,"fmp_country":null,"recent_news":[],"search_interest_index":null,"search_interest_trend":null,"wikipedia_monthly_views":null,"hn_mention_count":null,"hn_top_stories":[],"wayback_first_year":null,"sec_incorporation_state":null,"sec_latest_filing_type":null,"sec_latest_filing_date":null,"sec_filings":[],"research_papers_count":null,"research_citations_count":null,"research_h_index":null,"research_topics":[],"is_federal_contractor":null,"earnings_calendar":[],"industry_canonical":null,"enrichment_sources":[],"last_enriched_at":null},"hiring":{"total_jobs":18,"categories":[{"category":"finance","count":17},{"category":"operations","count":1}],"experience_levels":[{"level":"senior","count":7},{"level":"entry","count":5},{"level":"mid","count":3}],"work_arrangements":[{"arrangement":"onsite","count":9}],"top_titles":[{"title":"Customer Outreach Specialist","count":2},{"title":"VP Sales Performance Management","count":1},{"title":"SR Customer Development Rep","count":1},{"title":"Processor Acct Servicing and Mnt","count":1},{"title":"Mortgage Specialist, Johor Bahru","count":1},{"title":"Mortgage Specialist","count":1},{"title":"Mortgage Quality Control Spec","count":1},{"title":"IWPB Client Services Associate","count":1},{"title":"High Net Worth Relationship Manager - LATAM","count":1},{"title":"Customers Commercial Management Manager","count":1},{"title":"Customer Commercial Strategy Manager","count":1},{"title":"Checker Acct Servicing and Mnt","count":1},{"title":"CCSS Representative Inbound","count":1},{"title":"Business Development Associate, Ho Chi Minh city","count":1},{"title":"Branch Manager Zinapecuaro","count":1}],"locations":[{"location":"kuala lumpur","count":4},{"location":"buffalo, new york","count":4},{"location":"ho chi minh","count":2},{"location":"cuauhtemoc, distrito federal","count":2},{"location":"zinapecuaro, michoacán","count":1},{"location":"taipei","count":1},{"location":"shanghai, shanghai","count":1},{"location":"mumbai, maharashtra","count":1},{"location":"miami","count":1},{"location":"johor bahru, johor","count":1}],"skills":[{"skill":"Customer Service","required":6,"preferred":0,"total":6},{"skill":"Communication Skills","required":4,"preferred":0,"total":4},{"skill":"English","required":2,"preferred":2,"total":4},{"skill":"Regulatory Compliance","required":3,"preferred":0,"total":3},{"skill":"Microsoft Word","required":3,"preferred":0,"total":3},{"skill":"Microsoft Excel","required":3,"preferred":0,"total":3},{"skill":"KYC","required":3,"preferred":0,"total":3},{"skill":"Problem-solving","required":2,"preferred":0,"total":2},{"skill":"Anti Money Laundering AML","required":2,"preferred":0,"total":2},{"skill":"Internet Explorer","required":2,"preferred":0,"total":2},{"skill":"Chinese Or Cantonese","required":0,"preferred":2,"total":2},{"skill":"Business Analytics","required":2,"preferred":0,"total":2},{"skill":"AML","required":2,"preferred":0,"total":2},{"skill":"Retail Banking Operations","required":2,"preferred":0,"total":2},{"skill":"Analytical Skills","required":2,"preferred":0,"total":2},{"skill":"Flexibility","required":2,"preferred":0,"total":2},{"skill":"Proactivity","required":2,"preferred":0,"total":2},{"skill":"Customer Centricity","required":2,"preferred":0,"total":2},{"skill":"Attention To Detail","required":2,"preferred":0,"total":2},{"skill":"Ability To Work Under Pressure","required":2,"preferred":0,"total":2}],"salary_stats":null,"job_types":[{"type":"full-time","count":16},{"type":"internship","count":1}],"latest_jobs":[{"id":"job_173e6def-c1d","title":"Customer Commercial Strategy Manager","source_url":"https://portal.careers.hsbc.com/careers/job/563774611526285","location":"Cuauhtemoc, Distrito Federal","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Finance","description":"<p>The Customer Commercial Strategy Manager role drives data-driven commercial management of the commercial strategy for Customers &amp; Core Banking. You will analyse performance, monitor key indicators, and generate actionable insights to optimise execution across the branch network and support business decision-making.</p>\n<p>Principal accountabilities and responsibilities include:</p>\n<ul>\n<li>Analysing commercial productivity across various levels, identifying trends, deviations, and opportunities in customer acquisition and upgrades.</li>\n<li>Monitoring key commercial KPIs, consolidating performance insights for executive tracking.</li>\n<li>Detecting performance deviations and generating early alerts on potential risks or improvement areas.</li>\n<li>Evaluating the adoption and effectiveness of commercial campaigns and initiatives.</li>\n<li>Identifying execution gaps and improvement opportunities in commercial initiatives.</li>\n<li>Generating actionable insights and structured analysis to support Commercial Management and Business decision-making.</li>\n<li>Translating data into clear recommendations to optimise commercial execution in the branch network.</li>\n<li>Supporting identification of opportunities to improve commercial performance and execution consistency.</li>\n</ul>\n<p>Requirements include:</p>\n<ul>\n<li>A bachelor&#39;s degree; a master&#39;s degree is preferred in Business Administration, Finance, Economics, Engineering, or related fields.</li>\n<li>5+ years of experience in retail banking, commercial strategy, business analytics, or performance management roles.</li>\n<li>Experience in commercial performance analysis, reporting, and data-driven decision-making.</li>\n<li>Advanced Excel skills; knowledge of data tools and reporting platforms is a plus.</li>\n<li>Fluency in English (written and spoken).</li>\n<li>Strong analytical mindset with the ability to translate data into actionable insights.</li>\n<li>Solid understanding of retail banking products, commercial dynamics, and branch network execution.</li>\n</ul>\n<p>At HSBC, we offer a culture where all employees and customers are valued, and we are committed to building a diverse and inclusive work environment.</p>","enriched_at":1781901384202},{"id":"job_caa94103-66f","title":"AVP De-Risking Compliance and Controls","source_url":"https://portal.careers.hsbc.com/careers/job/563774611526649","location":"Mumbai, Maharashtra","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Finance","description":"<p>We are currently seeking an experienced professional to join the Business Financial Crime Risk team. The successful candidate will be responsible for driving initiatives for improvement in control implementation with the aim of strengthening Financial Crime Control.</p>\n<p>Principal Responsibilities:</p>\n<ul>\n<li>Responsible for driving initiatives for improvement in control implementation with the aim of strengthening Financial Crime Control</li>\n<li>Ensuring liaison with CCO, CAO and Compliance teams to ensure appropriate presentation of the customer information</li>\n<li>Drive implementation for process improvements in collaboration with branches, CCO, FCC and GSC</li>\n<li>Represent as FLOD as part of BFCR and guide BBCT teams to run Bank wide initiatives w.r.t CDD and Financial Crime Risk controls &amp; processes</li>\n<li>Review Local regulations with respect to Onboarding and KYC CDD update and guide the various products and proposition channels for deployment of the guidance</li>\n<li>Liaise with Branches/ Key Stakeholders to ensure timely and complete delivery of regional and local guidelines within tight timelines</li>\n<li>Ensure implementation of recommendations made by FCC, monitoring of operational activities w.r.t remediation and identification of control weaknesses</li>\n<li>Address the weaknesses thus identified and provide advisory on best possible solutions</li>\n<li>Coaching and guiding the Frontline on Compliance related matters and local regulations and ensuring presentation of quality customer information</li>\n<li>Liaise with FCC and CCO to seek clarifications/dispensations on various issues impacting customers</li>\n<li>Conducting in-depth reviews of accounts identified as SCC / PEP, HRC, HNWI to ensure that we do business only with people we know and trust</li>\n<li>Identify the opportunities which helps the organisation on cost management and initiate such projects end to end</li>\n<li>Review regulatory guidance &amp; implement from BFCR &amp; KYC regulation perspective</li>\n<li>Liaise with various proposition team, product team &amp; operations team for FCR related guidance &amp; smooth implementation of local regulatory guidance</li>\n<li>Be the point of contact for KYC Ops for any guidance and ensuring quality of KYC check is maintained</li>\n<li>For all CDD related regional guidance to be tracked and as appropriate disseminate information to all impacted teams</li>\n<li>Maintain oversight on QC QA related to KYC and done by GSC and CA teams</li>\n<li>Review of Exit recommendation from FCI for CSEM cases</li>\n<li>Support in coordination with Branch for Exit recommended cases of CSEM</li>\n<li>Support in MIS and reporting purpose for CSEM cases</li>\n<li>Data management and reporting: Collect, clean, and analyze data from various sources. Generate regular and ad-hoc reports for different business units</li>\n<li>Prepares management reports in accordance with the stipulated time-table, including monthly flash and final results, EXCO schedules</li>\n<li>Develop and maintain databases and user-friendly dashboards and visualizations</li>\n<li>Assist in other ad-hoc assignments from different department tasks as when required</li>\n<li>Collaboration and support: Work with different departments to understand their data requirements and provide customized solutions</li>\n<li>Provide technical support and training to staff on MIS tools</li>\n<li>Strategic support: Identify trends, patterns, and anomalies in data to support strategic decision-making</li>\n<li>Present data-driven insights to management in a clear and actionable format</li>\n<li>System and process management: Oversee and manage the organization&#39;s management information systems</li>\n<li>Maintain and update software and systems</li>\n<li>Ensure the security and integrity of data</li>\n</ul>","enriched_at":1781901371403},{"id":"job_ee74091f-087","title":"Branch Manager Zinapecuaro","source_url":"https://portal.careers.hsbc.com/careers/job/563774611554244","location":"Zinapecuaro, Michoacán","job_type":"full-time","experience_level":"senior","work_arrangement":"onsite","category":"Finance","description":"<p>We are seeking a Branch Manager to lead our team in Zinapecuaro, Michoacán, Mexico.</p>\n<p>As a Branch Manager, your primary function will be to improve customer service experience through the branch.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Manage and motivate a team to achieve maximum performance</li>\n<li>Strengthen relationships with clients</li>\n<li>Identify and develop new business opportunities</li>\n<li>Ensure compliance with existing regulations</li>\n<li>Provide training and coaching to branch executives</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Bachelor&#39;s degree in Economics, Administration, or Finance (completed or in progress)</li>\n<li>Knowledge of financial mathematics and regulations</li>\n<li>AMIB certification</li>\n<li>At least three years of experience in the financial sector</li>\n<li>Experience in retail, premier, or advance segments</li>\n<li>Strong customer orientation and sales skills</li>\n<li>Teamwork and problem-solving skills</li>\n<li>Adaptability to change</li>\n</ul>\n<p>Schedule: Monday to Saturday</p>\n<p>Benefits:</p>\n<ul>\n<li>Direct hiring by the bank</li>\n<li>Base salary</li>\n<li>Quarterly bonus based on performance</li>\n<li>Christmas bonus</li>\n<li>Vacation premium</li>\n<li>Life insurance</li>\n<li>Major medical expense insurance</li>\n<li>Loans</li>\n<li>Discounts on bank products</li>\n<li>Active participation in sustainability and social responsibility programs</li>\n<li>Discounts at over 9,000 establishments</li>\n<li>Career development plan</li>\n</ul>\n<p>At HSBC, we value dignity and respect, promoting an inclusive culture that fosters equal opportunities. We prioritize values such as valuing differences, advancing together, taking responsibility for our actions, using good judgment, doing what&#39;s right, and making things happen.</p>","enriched_at":1781901272109},{"id":"job_c1eb42ca-add","title":"Mortgage Specialist, Johor Bahru","source_url":"https://portal.careers.hsbc.com/careers/job/563774611554653","location":"Johor Bahru, Johor","job_type":"full-time","experience_level":"entry","work_arrangement":null,"category":"Finance","description":"<p>We are currently seeking ambitious individuals to join our International Wealth and Personal Banking (IWPB) team in the role of Mortgage Specialist. As a Mortgage Specialist, you will be responsible for growing the Mortgage business and cross-selling wealth products and services. You will partner with Premier Relationship Bankers and Managers to refer potential premier customers and deliver individual performance while driving overall sales performance.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Growing the Mortgage business and cross-selling wealth products and services</li>\n<li>Partnering with Premier Relationship Bankers and Managers to refer potential premier customers</li>\n<li>Delivering individual performance and driving overall sales performance</li>\n<li>Advocating the Personal Banking Proposition and ensuring customer centricity</li>\n<li>Providing high standards of service levels and best-in-class customer engagement and experience</li>\n<li>Ensuring compliance with products and sales policies, procedures, and guidelines</li>\n</ul>\n<p>To qualify, you should have:</p>\n<ul>\n<li>A degree with minimum 5 credits in SPM and above</li>\n<li>1-3 years of experience in mortgage products within the banking or financial services industry</li>\n<li>Strong communication skills and ability to work well in teams</li>\n<li>Financial planning skills and ability to identify, analyze, and meet customer&#39;s needs</li>\n<li>Customer-centric approach with a strong focus on delivering quality service</li>\n</ul>\n<p>Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.</p>","enriched_at":1781901219876},{"id":"job_fbc9d55e-cb9","title":"Customers Commercial Management Manager","source_url":"https://portal.careers.hsbc.com/careers/job/563774611526282","location":"Cuauhtemoc, Distrito Federal","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Finance","description":"<p>The Customers Commercial Management Manager role ensures effective execution of commercial strategy across the branch network.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Translating strategic initiatives into commercial actions for the branch network</li>\n<li>Leading commercial rollouts of campaigns, processes, and tools</li>\n<li>Presenting initiatives in key forums</li>\n<li>Developing commercial materials, training content, and execution guides</li>\n<li>Creating sales scripts and conversation frameworks</li>\n<li>Driving adoption and correct execution of commercial initiatives</li>\n<li>Maintaining strong field presence through regular branch visits</li>\n<li>Supporting frontline teams in interpreting processes and value propositions</li>\n<li>Identifying best commercial practices and scaling them nationally</li>\n<li>Detecting execution gaps and improvement opportunities</li>\n</ul>\n<p>Requirements include:</p>\n<ul>\n<li>Bachelor&#39;s degree in Business Administration, Finance, Economics, or related fields</li>\n<li>5+ years of experience in retail banking, commercial management, or branch network roles</li>\n<li>Proven experience working with branch networks and frontline teams</li>\n<li>Fluent in English</li>\n<li>Strong understanding of retail banking commercial dynamics and branch network execution</li>\n<li>Experience in commercial strategy execution, sales management, or field commercial roles</li>\n</ul>\n<p>HSBC offers a culture valuing diversity, equity, and inclusion, with a focus on employee well-being and balance.</p>","enriched_at":1781810784526},{"id":"job_6293ec50-4e4","title":"CCSS Representative Inbound","source_url":"https://portal.careers.hsbc.com/careers/job/563774611132368","location":"Ho Chi Minh","job_type":null,"experience_level":null,"work_arrangement":null,"category":"Finance","description":"<p>Some careers have more impact than others. If you&#39;re looking for a career where you can make a real impression, join HSBC and discover how valued you&#39;ll be.</p>\n<p>International Wealth and Premier Banking (IWPB) helps deliver on HSBC&#39;s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people.</p>\n<p><strong>Areas and Accountabilities</strong></p>\n<ul>\n<li>Handles contacts with HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&#39;s issues at first contact where possible.</li>\n<li>Delivers what is promised in line with customer expectations.</li>\n<li>Offers value-added products and services based on customer needs analysis and ensures customer understanding of those products.</li>\n</ul>\n<p><strong>Customers / Stakeholders</strong></p>\n<ul>\n<li>Provides excellent customer service to basic customer contacts by keeping up to date on training and internal communications.</li>\n<li>Generates customer loyalty through strong knowledge of key products and services.</li>\n<li>Owns and resolves issues and understands how and when to escalate.</li>\n</ul>\n<p><strong>Leadership &amp; Teamwork</strong></p>\n<ul>\n<li>Acts as a role model for our Group Values and Behaviors (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values.</li>\n<li>Values diversity amongst team.</li>\n</ul>\n<p><strong>Operational Effectiveness &amp; Control</strong></p>\n<ul>\n<li>Knowledge of Group compliance, Operational Risk and SOX (Sarbanes-Oxley Requirements) for WPB Centres.</li>\n<li>Maintains HSBC internal control standards.</li>\n<li>Awareness of all elements of Operational Risk associated with the role in compliance to SOX for Contact Centres.</li>\n</ul>\n<p><strong>Qualifications, Knowledge &amp; Experience</strong></p>\n<ul>\n<li>Must have education standard to at least High school diploma and be of a legal working age.</li>\n<li>Must be proficient language(s) required by the process.</li>\n<li>Open to working flexible shifting schedules.</li>\n<li>Must be flexible, customer-centric and have the ability to thrive in a team environment seeking feedback and open to development.</li>\n<li>Takes pride in delivering what is promised in line with the customer and service expectations.</li>\n<li>Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order.</li>\n<li>Ability to work in a high-volume, fast-paced environment is required.</li>\n<li>Proficiency with personal computers and basic software packages and specialised applications.</li>\n<li>Excellent communication skills and is polite and friendly at all times.</li>\n<li>Displays patience and empathy.</li>\n</ul>","enriched_at":1781790094075},{"id":"job_a59625d5-a3f","title":"Business Development Associate, Ho Chi Minh city","source_url":"https://portal.careers.hsbc.com/careers/job/563774610159403","location":"Ho Chi Minh","job_type":"full-time","experience_level":"entry","work_arrangement":null,"category":"Finance","description":"<p>Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.</p>\n<p>International Wealth and Premier Banking (IWPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets.</p>\n<p>We are currently seeking a high caliber professional to join our team as an Business Development Associate – VNM.</p>\n<p><strong>Principal Accountabilities</strong></p>\n<ul>\n<li>Provide service and sales excellence in identifying and meeting the needs of the WPB customers to meet and exceed business sales targets by delivering sales results for the core products and cross sell.</li>\n<li>Provide critical support to the sales team to achieve sales excellence:</li>\n</ul>\n<p>+ Process post application &amp; sales process with internal stakeholders (eg; GWIS, FOL, CEPS fulfillment etc.) to facilitate smooth delivery of customer service and sales.   + Manage all dealership incentive (eg car dealer incentive etc.) in a timely manner.   + Manage the reporting elements and generate trends/ analysis/ key statistics/ reports/ data to help improve overall efficiency, productivity and effectiveness of Mobile Sales</p>\n<ul>\n<li>Provide excellent customer services:</li>\n</ul>\n<p>+ Provide support to the RBWM business by actively and reactively assisting customers for account enquiries and ongoing account maintenance.   + Provide assistance to the Sales team on SNAG (ie: investigation) items and support sale team in the fulfillment of the sales / customer needs   + Act as Customer interface with Service Delivery   + Ensure that customers’ needs are met by ensuring that facilities are executed efficiently and accurately</p>\n<p><strong>Operational Excellence</strong></p>\n<ul>\n<li>Assist line managers to highlight process deficiencies and recommendations</li>\n<li>Contribute by active participation to identify wok improvement to automate, centralize, migrate to ensure high efficiency in servicing customers. Eliminate non value added work without increasing risk to bank</li>\n<li>Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk by:</li>\n</ul>\n<p>+ Remaining compliant with and ensures awareness of Audit and Group requirements and other internal guidelines.   + Ensuring strict compliance with government banking regulations   + Timely implementing internal and external audit points together with any issues raised by external regulators   + Stay vigilant and identify operational risks based on people, process, systems and external arising from fraud , unauthorized activities, error, omission , inefficiency, system failure and external events   + Report to line manager for assessing the impact and likelihood of risk materializing and vulnerability.</p>\n<p><strong>Qualifications</strong></p>\n<ul>\n<li>Min diploma holder with 1year work experience in relevant field.</li>\n<li>Independent worker with the ability to multi task, work under pressure and meet tight deadlines. Good time management.</li>\n<li>Excellent customer service orientation. Good communication skill.</li>\n<li>Strong capacity to handle details and workflow processes efficiently and effectively.</li>\n<li>Strong competency in Microsoft Office (esp word and excel)-For incumbent focusing on MI, very strong excel/access s skills is required</li>\n<li>Fluent in Vietnamese. Having bilingual capability (English/Mandarin) will have an added advantage.</li>\n</ul>","enriched_at":1781789232697},{"id":"job_734c813b-c0b","title":"Mortgage Quality Control Spec","source_url":"https://portal.careers.hsbc.com/careers/job/563774611418555","location":"Buffalo, New York","job_type":"full-time","experience_level":"mid","work_arrangement":"onsite","category":"Finance","description":"<p>In compliance with applicable laws, HSBC is committed to employing only those who are authorised to work in the US. Our purpose is to open up a world of opportunity. The Mortgage Quality Control Specialist is responsible for assisting in meeting regulatory and investor quality control requirements and mitigating risk related to residential mortgage lending.</p>\n<p>As our Mortgage Quality Control Specialist, you will:</p>\n<p>Perform detailed residential underwriting and compliance analysis on loans in-process and post-closing for credit, compliance and documentation deficiencies and determines marketability of each loan.</p>\n<p>Perform targets underwriting analysis on more complex mortgages such as self-employed borrowers.</p>\n<p>Identify areas that require targeted reviews, recommend further testing and perform target reviews in accordance with the Quality Control Policy.</p>\n<p>Identify and document deficiencies, errors, and fraud for each file reviewed. Recommend a course of action to remedy.</p>\n<p>Perform re-verification of credit, income, and asset documentation to confirm compliance with internal policies, regulatory and investor requirements.</p>\n<p>Review early payment defaults to identify any potential issues.</p>\n<p>Review mortgage processes for effectiveness and quality. Assist management in making decisions to eliminate and minimise potential risk, including proactively reviewing prefunding loans to identify deficiencies or possible misrepresentation.</p>\n<p>Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices, report control weaknesses, compliance breaches and operational loss events.</p>\n<p>Work with internal and external auditors and regulatory examiners on internal control issues; consult with and offer recommendations as required.</p>\n<p>Maintain awareness of changes in regulatory and credit policy guidelines that impact mortgage activities.</p>\n<p>You&#39;ll likely have the following qualifications to succeed in this role:</p>\n<p>Mortgage Quality Control and/or underwriting experience as well as knowledge of Mortgage systems.</p>\n<p>Strong mortgage business experience, including underwriting experience.</p>\n<p>Prior working knowledge and experience in the calculation and verification of income and assets, evaluation of credit reports, purchase contracts, appraisals, title commitments and other loan pertinent documentation.</p>\n<p>Proven communications, organisational, analytical, administrative, problem-solving and interpersonal skills.</p>\n<p>Ability to write clear, concise, and supported findings.</p>\n<p>Ability to work in a fast-paced environment and meet deadlines.</p>\n<p>Strong working knowledge and use of Microsoft Word and Excel.</p>\n<p>As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment.</p>","enriched_at":1781198144199},{"id":"job_469c1721-99e","title":"SR Customer Development Rep","source_url":"https://portal.careers.hsbc.com/careers/job/563774610973249","location":"Shanghai, Shanghai","job_type":"full-time","experience_level":"senior","work_arrangement":"onsite","category":"Finance","description":"<p>Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families.</p>\n<p>We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people.</p>\n<p>Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.</p>\n<p>In this role, you will:</p>\n<ul>\n<li>Be responsible for successful implementation of Premier Acquisition strategies</li>\n</ul>\n<ul>\n<li>Acquire new-to-bank customers via central or self-generated leads.</li>\n</ul>\n<ul>\n<li>In order to deliver a high quality service to our highest value personal clients the role holder will need to complete simple retail sales.</li>\n</ul>\n<ul>\n<li>Development of strong working relationships with relevant business areas (e.g., WPB, Marketing, etc)</li>\n</ul>\n<ul>\n<li>Delivery high standard customer service to meet customer satisfactory</li>\n</ul>\n<p>Qualifications</p>\n<p>To be successful in the role, you should meet the following requirements:</p>\n<ul>\n<li>Bachelor&#39;s degree or equivalent experience</li>\n</ul>\n<ul>\n<li>Minimum of one year proven and progressive financial services and/or retail sales experience or equivalent</li>\n</ul>\n<ul>\n<li>Sound knowledge of various forms of deposits, WEM product, mortgage, etc.</li>\n</ul>\n<ul>\n<li>Knowledge of the constantly changing laws/regulations governing banks/finance industry, consumer trends, competitor offerings, economic and foreign currency markets</li>\n</ul>\n<ul>\n<li>Strong presentation and sales skills</li>\n</ul>\n<ul>\n<li>Objection handling techniques and work under pressure</li>\n</ul>\n<ul>\n<li>Good interpersonal and communication skills</li>\n</ul>\n<ul>\n<li>Customer service orientation</li>\n</ul>\n<ul>\n<li>Attain appropriate professional and regulatory qualifications as required by market</li>\n</ul>\n<ul>\n<li>Attain any internal standards as required by HBCN</li>\n</ul>","enriched_at":1781198106279},{"id":"job_aa6bd1e4-3ec","title":"Mortgage Specialist","source_url":"https://portal.careers.hsbc.com/careers/job/563774611418456","location":"Buffalo, New York","job_type":"full-time","experience_level":"mid","work_arrangement":"onsite","category":"Finance","description":"<p>In compliance with applicable laws, HSBC is committed to employing only those who are authorised to work in the US. The Mortgage Specialist is actively involved in each key aspect of the loan process and is responsible for ensuring a shortened cycle time by providing exceptional service to third parties and internal departments from Application through Funding.</p>\n<p>This individual is proficient in collecting and analysing a broad range of credit, collateral and compliance documents related to the mortgage process, ensuring loan quality and integrity. They exhibit well-developed communication and interpersonal skills and the ability to work effectively with underwriting, mortgage experience associates, sales representatives, third-party vendors and other parties linked to the mortgage transaction.</p>\n<p>The Mortgage Specialist evaluates credit worthiness by completing a thorough review and evaluation of third-party mortgage documentation to assess accuracy and credit risk. They analyse international credit reports, foreign verification of employment and perform project reviews to support a credit risk decision. They also analyse collateral documentation to ensure collateral supports HSBC&#39;s overall risk.</p>\n<p>Key responsibilities includecarousel management, taking ownership of loan processes, risk decisions and accountability for meeting or exceeding service level agreements with a proactive approach toward exceeding customer expectations. They achieve published standards and other key performance indicators (attendance, revenue, retention, service levels, quality, operational risk, etc.).</p>\n<p>The successful candidate will have a minimum of a bachelor&#39;s degree in business, accounting or a related field, or equivalent experience. They will have knowledge of mortgage products, documents, investor and compliance requirements. Good banking experience, mortgage business, mortgage systems-related experience or equivalent is also required.</p>\n<p>The Mortgage Specialist will have good customer service, organisational and communication (written/oral) skills. They will be able to make sound decisions based on information provided and defined policies. They will also be able to effectively multi-task and manage numerous duties/deadlines simultaneously, while maintaining high quality.</p>\n<p>As an HSBC employee, the Mortgage Specialist will have access to tailored professional development opportunities to ensure they have the right skills for today and tomorrow. They will have a competitive pay and benefits package, including a robust Wellness Hub, all in a welcoming and inclusive work environment.</p>","enriched_at":1781198083362}],"category_normalised":[{"category":"finance","count":17},{"category":"operations","count":1}],"velocity":{"weeks":[{"week_start":"2026-04-13","count":1},{"week_start":"2026-05-11","count":2},{"week_start":"2026-05-25","count":2},{"week_start":"2026-06-01","count":3},{"week_start":"2026-06-08","count":3},{"week_start":"2026-06-15","count":7}],"trend":"stable","wow_pct":133},"momentum":{"recent_14d":12,"prior_14d":3,"growth_pct":300,"classification":"stable"},"salary_vs_industry":{"company_median":null,"industry_median":null,"percentile":null,"sample_size":0,"by_region":[],"transparency_pct":0,"industry_transparency_pct":0,"transparency_warning":true},"market_share":{"company_jobs":18,"industry_total":18,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.235,"skill_weighted_score":0.261,"top_exposed_titles":[{"title":"Customer Outreach Specialist","count":2,"score":0}],"top_exposed_skills":[{"skill":"Customer Service","count":4,"score":0.353},{"skill":"Communication Skills","count":3,"score":0.139}]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"APAC","count":8,"share_pct":44.4},{"region":"United States","count":5,"share_pct":27.8},{"region":"Unknown","count":4,"share_pct":22.2},{"region":"India","count":1,"share_pct":5.6}],"emerging":[{"region":"APAC","recent_30d":6,"prior_30d":2,"growth_pct":200},{"region":"United States","recent_30d":4,"prior_30d":0,"growth_pct":100},{"region":"Unknown","recent_30d":4,"prior_30d":0,"growth_pct":100}],"shrinking":[]},"seniority_anomalies":{"exec_recent_30d":1,"exec_prior_90d_avg":0,"exec_growth_pct":100,"notable_exec_hires":[{"title":"VP Sales Performance Management","location":"Taipei","posted_at":"2026-05-27"}]},"posting_dynamics":{"median_days_open":1,"industry_median_days_open":null,"long_open_count":0,"closure_rate_pct":93}}}}