{"data":{"company":{"name":"Intercom","slug":"intercom","logo_url":"https://logos.yubhub.co/intercom.com.png","canonical_domain":"intercom.com","editorial":null,"wikidata_id":null,"founded":null,"ceo":null,"founders":[],"hq_location":null,"industry":null,"employee_count":null,"official_website":null,"wikipedia_url":null,"stock_ticker":null,"stock_price":null,"market_cap":null,"revenue":null,"ipo_date":null,"sector":null,"full_time_employees":null,"company_description":null,"twitter_username":null,"linkedin_id":null,"instagram_username":null,"facebook_id":null,"parent_org":null,"country":null,"github_org":null,"github_public_repos":null,"github_followers":null,"github_verified":0,"github_description":null,"github_location":null,"github_blog":null,"github_twitter":null,"stock_exchange":null,"stock_beta":null,"stock_range":null,"stock_is_actively_trading":null,"fmp_image":null,"fmp_address":null,"fmp_city":null,"fmp_state":null,"fmp_country":null,"recent_news":[{"title":"Can You Invest in Intercom in 2026? Details & Alternatives - The Motley Fool","url":"https://news.google.com/rss/articles/CBMijAFBVV95cUxNSXo1X295cTI2MGxFREwtaDZlb0VYYVcxZlJodW5iT05sTmdESDdzdHdOUVUzQWd3M19EV2RidXhpNURTVWdUOVBBS1M3UHgxYWhpN3kyWllJak5neU1zdFJUbDJocDU3RmkxeEFMZk54SDdXNXpQbF81NlRnT3RhQVg4bGx6U3d2eElIMg?oc=5","publisher":"The Motley Fool","date":"2026-08-31","snippet":"Can You Invest in Intercom in 2026? Details & Alternatives The Motley Fool"},{"title":"Salesforce Completes Acquisition of Fin - Salesforce","url":"https://news.google.com/rss/articles/CBMinwFBVV95cUxPWDJJWmZLTzJPX3ZwcWV0dGhCVlpIQl9sQzBlOTl2M1o0TmxJSldLX1pHQnhpTElwVVhpQkRoRlNwOWhCRWh6VkNGb29OdkZuc1dfeTQ0S2RGSmRUbGU1aV9qdDNzeGtPYXRlUkh1cDhKNl9VckMwUVM4RWR1WnhXSjJXRlQ4TnB5Q2hUNktVb3RsdkhqNlNGQU01U1JHRjA?oc=5","publisher":"Salesforce","date":"2026-09-10","snippet":"Salesforce Completes Acquisition of Fin Salesforce"},{"title":"Intercom Revenue 2026: $400M Est. ARR - GetLatka","url":"https://news.google.com/rss/articles/CBMiU0FVX3lxTE1RWjZwQ2p2b0NGZUoyTkc3cUxYbHRNWFVFZkkyODlBODBSOHpHTldYdDJzMHhuV2FvWHZmQVc2SWFzcVdXZG9ydFNKbEt5ekRWY3lV?oc=5","publisher":"GetLatka","date":"2026-09-10","snippet":"Intercom Revenue 2026: $400M Est. ARR GetLatka"},{"title":"Faye Unveils New Integration Connecting Intercom and NetSuite, Giving Support Teams Instant Access to Financial Data - sg.finance.yahoo.com","url":"https://news.google.com/rss/articles/CBMimAFBVV95cUxQdHEyUERNc3N5dnU4UUYxbTZIMHZ4Z2duUnFLRjVaMGJoam1NVVY2RWM4OW5FQWxqNV9uZFJCTk9GU1lqOUpuaU91cmJYRUg2eFRrY19zSXFyRkl6ZENTbFMxWGlJdXhSNzVVQWY4R2tpYmN1TzNMSDExcTF1UnV4dXQ2ZTBvLVNqb0FBdnVYU0VDNkNfUENIZQ?oc=5","publisher":"sg.finance.yahoo.com","date":"2026-09-15","snippet":"Faye Unveils New Integration Connecting Intercom and NetSuite, Giving Support Teams Instant Access to Financial Data sg.finance.yahoo.com"},{"title":"Just a random ‘hi’ coming over the intercom at the gate: Hunting Valley Police Blotter - Cleveland.com","url":"https://news.google.com/rss/articles/CBMizAFBVV95cUxOX0JscURhNUdJREJDcUpmT1BoQ2RzQlFQYXA4cTBBVEpZQnB3Xy1hNm9NSUxfcmJJNldSYTczTlo3ZDh3dDQ4SExFY2VjTXQ2T1VHS01CMjhpdDZ2Uk5GeUdyZ1VqQWlGMVVLNDV0NmdOeTIxRG9lbzQwRlFTRGdzLWlKNnFzMXUzR0NEbmFsMjBaVzdVLTNLRVNINkdjQlJZUlhTYkF0RmRuMXNISGlSam52TmVQcXEzdVZaNEtOT0xfN19NUWczYkNLNHU?oc=5","publisher":"Cleveland.com","date":"2026-09-19","snippet":"Just a random ‘hi’ coming over the intercom at the gate: Hunting Valley Police Blotter Cleveland.com"}],"search_interest_index":null,"search_interest_trend":null,"wikipedia_monthly_views":null,"hn_mention_count":null,"hn_top_stories":[],"wayback_first_year":null,"sec_incorporation_state":null,"sec_latest_filing_type":null,"sec_latest_filing_date":null,"sec_filings":[],"research_papers_count":null,"research_citations_count":null,"research_h_index":null,"research_topics":[],"is_federal_contractor":null,"earnings_calendar":[],"industry_canonical":null,"enrichment_sources":[],"last_enriched_at":null},"hiring":{"total_jobs":45,"categories":[{"category":"engineering","count":28},{"category":"sales","count":9},{"category":"design","count":4},{"category":"it","count":2},{"category":"operations","count":1},{"category":"data science","count":1}],"experience_levels":[{"level":"senior","count":25},{"level":"staff","count":9},{"level":"executive","count":6},{"level":"mid","count":2},{"level":"entry","count":1}],"work_arrangements":[{"arrangement":"hybrid","count":44}],"top_titles":[{"title":"Staff Product Engineer","count":3},{"title":"Senior Product Engineer","count":3},{"title":"Senior Machine Learning Scientist","count":3},{"title":"Principal Engineer","count":3},{"title":"Account Executive, MidMarket","count":3},{"title":"Staff/Principal Product Designer","count":2},{"title":"Staff Product Engineer, AI","count":2},{"title":"Staff Machine Learning Scientist","count":2},{"title":"Senior Product Designer","count":2},{"title":"Senior AI Product Manager","count":2},{"title":"AI Infrastructure Engineer","count":2},{"title":"Account Executive, Commercial","count":2},{"title":"Software Engineer","count":1},{"title":"Senior Solutions Engineer","count":1},{"title":"Senior Software Engineer","count":1}],"locations":[{"location":"london, england","count":13},{"location":"dublin, ireland","count":13},{"location":"san francisco, california","count":4},{"location":"dublin","count":4},{"location":"chicago, illinois","count":3},{"location":"berlin","count":3},{"location":"sydney, australia","count":1},{"location":"london","count":1},{"location":"dublin, ireland; 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Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.</p>\n<p>Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.</p>\n<p>Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&amp;D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.</p>\n<p>Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&amp;D talent in the region and make a lasting impact as we build the world&#39;s number one customer agent!</p>\n<h3>What&#39;s the opportunity?</h3>\n<p>At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.</p>\n<p>We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.</p>\n<h3>What will I be doing?</h3>\n<p>As an experienced engineer you will:</p>\n<ul>\n<li>Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.</li>\n<li>Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure.</li>\n<li>Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.</li>\n<li>Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.</li>\n<li>Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.</li>\n</ul>\n<h3>What skills do I need?</h3>\n<ul>\n<li>2+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.</li>\n<li>Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working).</li>\n<li>Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams.</li>\n<li>Experience with Distributed systems.</li>\n</ul>\n<h3>What happens when I apply?</h3>\n<p>First, apply so we can review your CV. As the next step, we will send you our take-home test to work on in your own time. You can find more details on the questions and how we evaluate answers here. The following step will be a phone interview with one of our engineers which will focus on technical and culture contribution questions (this step is sometimes broken down into 2 interviews). The final step is a virtual onsite interview.</p>\n<h3>Benefits</h3>\n<p>We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!</p>\n<ul>\n<li>Competitive salary, annual bonus and equity.</li>\n<li>Regular compensation reviews - we reward great work!</li>\n<li>Generous paid time off above statutory minimum.</li>\n<li>Hybrid working.</li>\n<li>MacBooks are our standard, but we also offer Windows for certain roles when needed.</li>\n<li>Fun events for Intercomrades, friends, and family!</li>\n</ul>","enriched_at":1793376486194},{"id":"job_4913f4fd-1a9","title":"Staff Product Engineer","source_url":"https://job-boards.greenhouse.io/intercom/jobs/7371916","location":"Berlin","job_type":"full-time","experience_level":"staff","work_arrangement":"hybrid","category":"Engineering","description":"<p>Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.</p>\n<p>Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.</p>\n<p>Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.</p>\n<p>Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&amp;D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.</p>\n<p>Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&amp;D talent in the region and make a lasting impact as we build the world&#39;s number one customer agent!</p>\n<h3>What&#39;s the opportunity?</h3>\n<p>As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.</p>\n<h3>What will I be doing?</h3>\n<p>As an experienced engineer you will:</p>\n<ul>\n<li>Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.</li>\n<li>Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.</li>\n<li>Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.</li>\n<li>Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.</li>\n<li>Play an active role in hiring, mentoring and career development of other engineers</li>\n<li>Raise the bar for technical standards, performance, reliability, and operational excellence</li>\n</ul>\n<h3>What skills do I need?</h3>\n<ul>\n<li>Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created</li>\n<li>Significant, demonstrated impact that your work has had on the product and/or the teams</li>\n<li>Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)</li>\n<li>You will have experience with Distributed systems</li>\n<li>2+ years of experience as the primary technical leader for a team</li>\n<li>Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.</li>\n</ul>\n<h3>Benefits</h3>\n<p>We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!</p>\n<ul>\n<li>Competitive salary, annual bonus and equity</li>\n<li>Regular compensation reviews - we reward great work!</li>\n<li>Generous paid time off above statutory minimum</li>\n<li>Hybrid working</li>\n<li>MacBooks are our standard, but we also offer Windows for certain roles when needed.</li>\n<li>Fun events for Intercomrades, friends, and family!</li>\n</ul>","enriched_at":1792136087975},{"id":"job_411c43b5-7bc","title":"Principal Engineer","source_url":"https://job-boards.greenhouse.io/intercom/jobs/7372003","location":"Berlin","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.</p>\n<p>Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.</p>\n<p>Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.</p>\n<p>Speed is something we fight for every day at Intercom, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that’s close to our R&amp;D hubs in Dublin and London. It’s a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products.</p>\n<p>Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. We believe this is the most exciting time to join, be the founding R&amp;D talent in the region and make a lasting impact as we build the world&#39;s number one customer agent!</p>\n<h3>What&#39;s the opportunity?</h3>\n<p>Principal Engineers at Intercom have the opportunity to lead the definition and execution of key strategic initiatives. You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.</p>\n<h3>What will I be doing?</h3>\n<p>As an experienced engineer you will:</p>\n<ul>\n<li>Have a mastery of domain knowledge and work as a leader within the R&amp;D org to drive key strategic projects.</li>\n<li>Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.</li>\n<li>Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.</li>\n<li>Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.</li>\n<li>Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.</li>\n<li>Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.</li>\n<li>Play an active role in hiring, mentoring and career development of other engineers</li>\n<li>Raise the bar for technical standards, performance, reliability, and operational excellence</li>\n</ul>\n<h3>What skills do I need?</h3>\n<ul>\n<li>Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created</li>\n<li>Significant, demonstrated impact that your work has had on the product and/or the teams</li>\n<li>Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)</li>\n<li>You will have experience with Distributed systems</li>\n<li>2+ years of experience as the primary technical leader for a team</li>\n<li>Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.</li>\n</ul>\n<h3>Benefits</h3>\n<p>We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!</p>\n<ul>\n<li>Competitive salary, annual bonus and equity</li>\n<li>Regular compensation reviews - we reward great work!</li>\n<li>Generous paid time off above statutory minimum</li>\n<li>Hybrid working</li>\n<li>MacBooks are our standard, but we also offer Windows for certain roles when needed.</li>\n<li>Fun events for Intercomrades, friends, and family!</li>\n</ul>","enriched_at":1791954983383},{"id":"job_05dac455-855","title":"Account Executive, Small Business 2","source_url":"https://job-boards.greenhouse.io/intercom/jobs/8080149","location":"Sydney, Australia","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Sales","description":"<p>We&#39;re seeking an Account Executive to drive growth and adoption of Intercom among small businesses. You&#39;ll manage the full sales cycle, provide forecasts, and articulate Intercom&#39;s value proposition.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Evangelize Intercom&#39;s product and spearhead growth across small businesses</li>\n<li>Manage the full sales cycle, from prospecting to close, using a consultative sales approach</li>\n<li>Provide timely and accurate forecasts and clear visibility on revenue performance</li>\n<li>Articulate Intercom&#39;s value using the Command of the Message framework</li>\n<li>Forecast and plan pacing throughout each month and quarter</li>\n<li>Partner with SE&#39;s to win flagship logos in the market</li>\n<li>Partner with R&amp;D and Marketing to act as the voice of customers</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>2+ years of experience in a closing role</li>\n<li>1+ year of experience selling SaaS products</li>\n<li>Experience in outbound prospecting</li>\n<li>Strong sales instincts and track record of hitting and exceeding quota</li>\n<li>Exceptional written and verbal communication skills</li>\n<li>Comfortable operating in a fast-moving organization</li>\n<li>Ability to close net new business in a competitive environment</li>\n<li>Growth mindset, intellectual curiosity, and ambition</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Competitive salary and equity</li>\n<li>Catered lunch and fully stocked kitchen</li>\n<li>Regular compensation reviews</li>\n<li>Flexible paid time off policy</li>\n<li>Healthcare stipend</li>\n<li>MacBooks or Windows for certain roles</li>\n</ul>","enriched_at":1785345452811},{"id":"job_5d0bf26f-c4f","title":"Staff Machine Learning Scientist","source_url":"https://job-boards.greenhouse.io/intercom/jobs/7271914","location":"London, England","job_type":"full-time","experience_level":"staff","work_arrangement":"hybrid","category":"Engineering","description":"<p>Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.</p>\n<p>The Machine Learning team at Intercom is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in customers&#39; hands.</p>\n<p>As a Staff Machine Learning Scientist, you will:</p>\n<ul>\n<li>Play an active role in hiring, mentoring and career development of other engineers</li>\n<li>Raise the bar for technical standards, performance, reliability, and operational excellence</li>\n<li>Identify areas where ML can create value for customers</li>\n<li>Identify the right ML framing of product problems, working with teammates and Product and Design stakeholders</li>\n<li>Conduct exploratory data analysis and research to deeply understand the problem area</li>\n<li>Research and identify the right algorithms and tools, being pragmatic but innovating right to the cutting-edge when needed</li>\n<li>Perform offline evaluation to gather evidence an algorithm will work</li>\n<li>Work with engineers to bring prototypes to production</li>\n<li>Plan, measure and socialize learnings to inform iteration</li>\n<li>Partner deeply with the rest of the team and others to build excellent ML products</li>\n</ul>\n<p>The ideal candidate will have:</p>\n<ul>\n<li>5-8 years of applied ML experience</li>\n<li>Previous background in a senior/staff role (data science, software development or academic)</li>\n<li>Significant, demonstrated impact that your work has had on the product and/or teams</li>\n<li>Strong programming skills</li>\n<li>Experience as the primary technical leader for a team</li>\n<li>Strong communication skills, both within engineering teams and across disciplines</li>\n<li>Comfort with ambiguity</li>\n<li>Typically have advanced education in ML or a related field (e.g. MSc)</li>\n<li>Scientific thinking skills</li>\n</ul>\n<p>Benefits include:</p>\n<ul>\n<li>Competitive salary and equity in a fast-growing start-up</li>\n<li>Lunch served every weekday, plus snacks and a fully stocked kitchen</li>\n<li>Regular compensation reviews</li>\n<li>Life assurance, comprehensive health and dental insurance for you and your dependents</li>\n<li>Open vacation policy and flexible holidays</li>\n<li>Paid maternity leave and paternity leave</li>\n<li>Cycle-to-Work Scheme and secure bike storage</li>\n<li>MacBooks provided, with flexibility for other equipment</li>\n<li>Unlimited access to Claude Code and best-in-class AI tools</li>\n</ul>","enriched_at":1781790158418},{"id":"job_a49e5c7b-75f","title":"Staff Product Engineer","source_url":"https://job-boards.greenhouse.io/intercom/jobs/6386429","location":"Dublin","job_type":"full-time","experience_level":"staff","work_arrangement":"hybrid","category":"Engineering","description":"<p>Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.</p>\n<p>Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.</p>\n<p>As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.</p>\n<h3>Responsibilities</h3>\n<p>As an experienced engineer you will:</p>\n<ul>\n<li>Contribute to our technical architecture as we grow. We scale to service requests from all our customers&#39; customers. We&#39;re growing and so are they.</li>\n<li>Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.</li>\n<li>Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.</li>\n<li>Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.</li>\n<li>Play an active role in hiring, mentoring and career development of other engineers</li>\n<li>Raise the bar for technical standards, performance, reliability, and operational excellence</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>Ideally, you&#39;ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you&#39;ve created</li>\n<li>Significant, demonstrated impact that your work has had on the product and/or the teams</li>\n<li>Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn&#39;t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)</li>\n<li>You will have experience with Distributed systems</li>\n<li>2+ years of experience as the primary technical leader for a team</li>\n<li>Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.</li>\n</ul>\n<h3>Benefits</h3>\n<ul>\n<li>Competitive salary and equity in a fast-growing start-up</li>\n<li>We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen</li>\n<li>Regular compensation reviews - we reward great work!</li>\n<li>Pension scheme &amp; match up to 4%</li>\n<li>Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents</li>\n<li>Flexible paid time off policy</li>\n<li>Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones</li>\n<li>If you&#39;re cycling, we&#39;ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too</li>\n<li>MacBooks are our standard, but we also offer Windows for certain roles when needed.</li>\n</ul>","enriched_at":1781790132396},{"id":"job_12d9d341-b10","title":"Senior Product Engineer","source_url":"https://job-boards.greenhouse.io/intercom/jobs/6428372","location":"London, England","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.</p>\n<p>At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You&#39;ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.</p>\n<p>As an experienced engineer you will:</p>\n<ul>\n<li>Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.</li>\n<li>Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom&#39;s backend infrastructure.</li>\n<li>Ship a change to production on your first day and a feature in your first week. That &#39;day one&#39; change is automatically deployed to production along with 100 other deployments (on average) each weekday.</li>\n<li>Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.</li>\n<li>Grow your team&#39;s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.</li>\n</ul>\n<p>The ideal candidate will have:</p>\n<ul>\n<li>5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.</li>\n<li>Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.).</li>\n<li>Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users.</li>\n<li>Experience with Distributed systems.</li>\n</ul>\n<p>We offer a range of benefits including:</p>\n<ul>\n<li>Competitive salary and equity in a fast-growing start-up.</li>\n<li>We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.</li>\n<li>Regular compensation reviews - we reward great work.</li>\n<li>Pension scheme &amp; match up to 4%.</li>\n<li>Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.</li>\n<li>Flexible paid time off policy.</li>\n<li>Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.</li>\n<li>If you&#39;re cycling, we&#39;ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.</li>\n<li>MacBooks are our standard, but we also offer Windows for certain roles when needed.</li>\n</ul>","enriched_at":1781790132044},{"id":"job_c86cf111-ac2","title":"Staff Product Engineer, AI","source_url":"https://job-boards.greenhouse.io/intercom/jobs/7393950","location":"Dublin, Ireland","job_type":"full-time","experience_level":"staff","work_arrangement":"hybrid","category":"Engineering","description":"<p>Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.</p>\n<p>We&#39;re looking for Staff Product Engineers to join the AI Group to build Intercom&#39;s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.</p>\n<h3>What will I be doing?</h3>\n<p>Product Engineers in the AI Group</p>\n<ul>\n<li>Build the systems that power Intercom&#39;s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.</li>\n<li>Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it&#39;s robust and scalable for real-world use.</li>\n<li>Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..</li>\n<li>Contribute to all phases of software development including ideation, prototyping, and implementation and testing.</li>\n<li>Play an active role in the hiring, mentoring, and career development of other engineers.</li>\n<li>Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.</li>\n</ul>\n<h3>Profile we&#39;re looking for</h3>\n<p>These are meant to be indicative, not hard requirements.</p>\n<ul>\n<li>10+ years of experience shipping high-quality products.</li>\n<li>No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.</li>\n<li>You can demonstrate significant impact in the work that you have done.</li>\n<li>You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.</li>\n<li>Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn&#39;t need to be a language that we use here!</li>\n<li>Strong willingness to fight for good outcomes</li>\n<li>Bias towards progress over perfection</li>\n<li>BSc in Computer Science, Maths or Statistics or related discipline</li>\n</ul>\n<h3>Benefits</h3>\n<p>We are a well treated bunch, with awesome benefits! If there&#39;s something important to you that&#39;s not on this list, talk to us!</p>\n<ul>\n<li>Competitive salary and equity in a fast-growing start-up</li>\n<li>We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen</li>\n<li>Regular compensation reviews - we reward great work!</li>\n<li>Pension scheme &amp; match up to 4%</li>\n<li>Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents</li>\n<li>Flexible paid time off policy</li>\n<li>Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones</li>\n<li>If you&#39;re cycling, we&#39;ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too</li>\n<li>MacBooks are our standard, but we&#39;re happy to get you whatever equipment helps you get your job done</li>\n<li>Relocation support for those moving to our offices</li>\n</ul>","enriched_at":1781790095016},{"id":"job_d1380692-503","title":"Senior Software Engineer","source_url":"https://job-boards.greenhouse.io/intercom/jobs/5082494","location":"Dublin, Ireland","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.</p>\n<p>At Intercom, you will be a Senior Software Engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You&#39;ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.</p>\n<p>We&#39;re facing many exciting scaling challenges and we&#39;re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.</p>\n<p>As an experienced engineer you will:</p>\n<ul>\n<li>Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.</li>\n<li>Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom&#39;s backend infrastructure.</li>\n<li>Ship a change to production on your first day and a feature in your first week. That &#39;day one&#39; change is automatically deployed to production along with 100 other deployments (on average) each weekday.</li>\n<li>Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.</li>\n<li>Grow your team&#39;s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.</li>\n</ul>\n<p>The ideal candidate will have:</p>\n<ul>\n<li>5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.</li>\n<li>Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.).</li>\n<li>Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users.</li>\n<li>Experience with Distributed systems.</li>\n</ul>\n<p>Benefits include:</p>\n<ul>\n<li>Competitive salary and equity in a fast-growing start-up.</li>\n<li>We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.</li>\n<li>Regular compensation reviews - we reward great work.</li>\n<li>Pension scheme &amp; match up to 4%.</li>\n<li>Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.</li>\n<li>Flexible paid time off policy.</li>\n<li>Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.</li>\n<li>If you&#39;re cycling, we&#39;ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.</li>\n<li>MacBooks are our standard, but we also offer Windows for certain roles when needed.</li>\n</ul>","enriched_at":1781790059540},{"id":"job_2168182a-9a8","title":"AI Infrastructure Engineer","source_url":"https://job-boards.greenhouse.io/intercom/jobs/7820671","location":"Dublin, Ireland","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.</p>\n<p>Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.</p>\n<p>We&#39;re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Intercom&#39;s next generation of AI products.</p>\n<p>You’ll join a small, highly technical team working at the cutting edge of modern AI infrastructure. The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group&#39;s full stack approach to AI.</p>\n<p><strong>Responsibilities</strong></p>\n<p>As a Senior AI Infrastructure Engineer focused on model training and inference, you will:</p>\n<ul>\n<li>Implement and scale training pipelines for large transformer and LLM models, from data ingestion and preprocessing through distributed training and evaluation.</li>\n<li>Build and optimize inference services that deliver low-latency, high-reliability experiences for our customers, including autoscaling, routing, and fallbacks.</li>\n<li>Work on GPU-level performance: tuning kernels, improving utilization, and identifying bottlenecks across our training and inference stack.</li>\n<li>Collaborate closely with ML scientists to implement cutting edge training and inference methods and bring them to production.</li>\n<li>Play an active role in hiring, mentoring, and developing other engineers on the team.</li>\n<li>Raise the bar for technical standards, reliability, and operational excellence across Intercom’s AI platform.</li>\n</ul>\n<p><strong>Profile we’re looking for</strong></p>\n<p>These are indicative, not hard requirements</p>\n<p>We&#39;re looking to hire Senior+ AI Infrastructure Engineers. You’re likely a great fit if:</p>\n<ul>\n<li>You have 5+ years of experience in software engineering, with a strong track record of shipping high-quality products or platforms.</li>\n<li>You hold a degree in Computer Science, Computer Engineering, or a related field (or you have equivalent experience with very strong fundamentals).</li>\n<li>You have hands-on experience with one or more of the following:</li>\n<li>Model training (especially transformers and LLMs).</li>\n<li>Model inference at scale (again, especially transformers and LLMs).</li>\n<li>Low-level GPU work, such as writing CUDA or Triton kernels.</li>\n<li>Comfortable working in production environments at meaningful scale (traffic, data, or organizational).</li>\n<li>You communicate clearly, can explain complex technical topics to different audiences, and enjoy close collaboration with both engineers and non-engineers.</li>\n<li>You take pride in strong technical fundamentals, love learning, and are willing to invest in your own development.</li>\n<li>Have deep knowledge of at least one programming language (for example Python, Ruby, Java, Go, etc.). Specific language experience is less important than your ability to write clean, reliable code and learn new stacks quickly.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Competitive salary and equity in a fast-growing start-up</li>\n<li>We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen</li>\n<li>Regular compensation reviews - we reward great work!</li>\n<li>Unlimited access to Claude Code and best-in-class AI tools; experimentation &amp; building is encouraged &amp; celebrated.</li>\n<li>Pension scheme &amp; match up to 4%</li>\n<li>Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents</li>\n<li>Flexible paid time off policy</li>\n<li>Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones</li>\n<li>If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too</li>\n<li>MacBooks are our standard, but we also offer Windows for certain roles when needed.</li>\n</ul>","enriched_at":1781789997921}],"category_normalised":[{"category":"engineering","count":28},{"category":"sales","count":9},{"category":"design","count":4},{"category":"it","count":2},{"category":"operations","count":1},{"category":"data science","count":1}],"velocity":{"weeks":[{"week_start":"2026-05-11","count":1},{"week_start":"2026-06-15","count":25},{"week_start":"2026-07-27","count":1},{"week_start":"2026-10-12","count":2},{"week_start":"2026-10-26","count":1}],"trend":"stable","wow_pct":-50},"momentum":{"recent_14d":1,"prior_14d":2,"growth_pct":-50,"classification":"stable"},"salary_vs_industry":{"company_median":189500,"industry_median":null,"percentile":null,"sample_size":3,"by_region":[{"region":"United States","company_median":189500,"industry_median":null,"sample":3}],"transparency_pct":7,"industry_transparency_pct":0,"transparency_warning":true},"market_share":{"company_jobs":45,"industry_total":45,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.211,"skill_weighted_score":0.315,"top_exposed_titles":[{"title":"Staff Product Engineer","count":3,"score":0},{"title":"Senior Product Engineer","count":3,"score":0},{"title":"Senior Machine Learning Scientist","count":3,"score":0.34},{"title":"Account Executive, MidMarket","count":3,"score":0.173},{"title":"Staff/Principal Product Designer","count":2,"score":0},{"title":"Staff Product Engineer, AI","count":2,"score":0},{"title":"Staff Machine Learning Scientist","count":2,"score":0.34},{"title":"Senior Product Designer","count":2,"score":0},{"title":"Senior AI Product Manager","count":2,"score":0.32},{"title":"AI Infrastructure Engineer","count":2,"score":0.288}],"top_exposed_skills":[{"skill":"SQL","count":5,"score":0.412},{"skill":"Growth Mindset","count":4,"score":0.364},{"skill":"Communication","count":8,"score":0.362},{"skill":"Natural Language Processing","count":3,"score":0.34},{"skill":"Deep Learning","count":3,"score":0.34},{"skill":"Sales","count":3,"score":0.331},{"skill":"Statistics","count":3,"score":0.267},{"skill":"Communication Skills","count":3,"score":0.229},{"skill":"Outbound Prospecting","count":3,"score":0.173},{"skill":"Strong Sales Instincts","count":3,"score":0.173}]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"EU","count":23,"share_pct":51.1},{"region":"United Kingdom","count":14,"share_pct":31.1},{"region":"United States","count":7,"share_pct":15.6},{"region":"Australia/NZ","count":1,"share_pct":2.2}],"emerging":[{"region":"EU","recent_30d":3,"prior_30d":0,"growth_pct":100}],"shrinking":[]},"seniority_anomalies":{"exec_recent_30d":0,"exec_prior_90d_avg":0,"exec_growth_pct":0,"notable_exec_hires":[]},"posting_dynamics":{"median_days_open":72,"industry_median_days_open":null,"long_open_count":45,"closure_rate_pct":0}}}}