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VentureBeat","url":"https://news.google.com/rss/articles/CBMiwAFBVV95cUxNcm9XU0lpSW0wbmV4WnVaY0Zob3psUjFxa011TU1tMG10TE5sT0RBdnRRZlQxMnNMX0JfVl9kY19qZUpCRzV2anpjX09pcDJwMGRxQkYtc2hodzhzNjhoWTRMMFFGZDFvalg2UkVDQ1NhdHdTWFlaeHRieXI0YnFRMkVrYjczUmhwMXJGMVg5TlFSQ0xNNFpTYi14WGp3RU9zLUhwX0ozT0tiSmtKcFlTS01nOU1LUlFqaEdmc2w1d2Y?oc=5","publisher":"VentureBeat","date":"2026-05-15","snippet":"Intercom, now called Fin, launches an AI agent whose only job is managing another AI agent VentureBeat"},{"title":"Intercom Rebrands to Fin as AI Agent Becomes the Core Business - CX Today","url":"https://news.google.com/rss/articles/CBMickFVX3lxTE8xYUwzS0t0LWZZd2JyM0ZxLUJLdU1CZ3dlbkdpamlXY2JTSlpqTW1qMDFFelJCczM4V2haSXRfZTlSTlZBZ2xSRGloci1QWkxXNEJ4MWJtaVYxWVN4Y2p2Tlh1WTNOQkJFc2ludUd1SEo4dw?oc=5","publisher":"CX Today","date":"2026-05-13","snippet":"Intercom Rebrands to Fin as AI Agent Becomes the Core Business CX Today"},{"title":"Cardo HJC 4X Integrated Helmet Intercom System First Look - Ultimate Motorcycling","url":"https://news.google.com/rss/articles/CBMipAFBVV95cUxNc1ZoNURENlh0d2QyQnZoUkVqaHR3Nzk1OFJza05CUWgyNTRERkZKWUZNcnJ5c0lZTnZKc2pCcS1hUEFQZmw4aXVvUmxadVdramRMeWVtT2F0VXhvTjlKd3RIU0ZlN09xVzVoaG5fT3MyZE5VWTRpWFh1N1dTUldPckJjSThIS2REMTdfb0tMRlBlNEU2Ym9ZcHlqZ1VyNi1OUml1ZQ?oc=5","publisher":"Ultimate Motorcycling","date":"2026-05-21","snippet":"Cardo HJC 4X Integrated Helmet Intercom System First Look Ultimate Motorcycling"},{"title":"Fresha Launches an AI-Powered Communication Platform, Bringing Slack- and Intercom-Style Functionality Natively to the Beauty and Selfcare Industry - Business Wire","url":"https://news.google.com/rss/articles/CBMiqwJBVV95cUxNSURvTFM1eWdFZ2FZejhSM09HVV9fblFNYkJLN0NfMTA4bmxLVzF3b2FQV3Z4N3BXVDc4dkFrLUFTVWtlVlI1b01LNGFDd3U3S2Vlb3VLTXlXbGhYWjVDS29lYzVaWmpXa255cGhydmRxQ05fYXY2S203OXZUOWxhYURnYXp1MlVTczM1dV9BMWRfOXM1NXlPSjFpQm9vSFgxczlNTW41MVp6LWVkYjZGR1BlMTVNSHowb3BLbEZyZjR2bGg5SHFrY2xPTUo4UVdKRlZtMXVoVW14R1VXN0dGY2tQZ1hsZWcwNGNMTXpNamMyY1E0NGdEalluRlRNRkljeE9tOTdBZnBQTl9xa1dVenctUGVSZWhPVE9WV2x2WE94LVVXdC1IM0prdw?oc=5","publisher":"Business Wire","date":"2026-05-19","snippet":"Fresha Launches an AI-Powered Communication Platform, Bringing Slack- and Intercom-Style Functionality Natively to the Beauty and Selfcare Industry Business Wire"},{"title":"This New Intercom System Brings AI-Noise Cancellation and Long-Range Support to Keep Your Crew Connected - No Film School","url":"https://news.google.com/rss/articles/CBMiZ0FVX3lxTE9UT1pERTBtZGwtY1BweF9rQXVwVDdDSmNDM3VQMlhWYUdWVTFEQlZ1UGNWTGc2TGY1QjZFTlRyQU81T2ZvNkgzNXBWS0NIWHBxSG1xb1dpSEgzU3ZWYXZKNmZid1lZd2c?oc=5","publisher":"No Film School","date":"2026-06-02","snippet":"This New Intercom System Brings AI-Noise Cancellation and Long-Range Support to Keep Your Crew Connected No Film School"}],"search_interest_index":null,"search_interest_trend":null,"wikipedia_monthly_views":null,"hn_mention_count":null,"hn_top_stories":[],"wayback_first_year":null,"sec_incorporation_state":null,"sec_latest_filing_type":null,"sec_latest_filing_date":null,"sec_filings":[],"research_papers_count":null,"research_citations_count":null,"research_h_index":null,"research_topics":[],"is_federal_contractor":null,"earnings_calendar":[],"industry_canonical":null,"enrichment_sources":[],"last_enriched_at":null},"hiring":{"total_jobs":203,"categories":[{"category":"engineering","count":116},{"category":"sales","count":56},{"category":"design","count":11},{"category":"marketing","count":7},{"category":"operations","count":4},{"category":"it","count":2},{"category":"hr","count":2},{"category":"finance","count":2},{"category":"customer success","count":2}],"experience_levels":[{"level":"senior","count":136},{"level":"staff","count":28},{"level":"mid","count":17},{"level":"executive","count":13},{"level":"entry","count":7}],"work_arrangements":[{"arrangement":"hybrid","count":198},{"arrangement":"remote","count":2},{"arrangement":"onsite","count":2}],"top_titles":[{"title":"Senior Product Engineer","count":6},{"title":"Senior Machine Learning Scientist","count":6},{"title":"Engineering Manager, AI Models Infrastructure","count":6},{"title":"AI Infrastructure Engineer","count":6},{"title":"Account Executive, Senior MidMarket","count":6},{"title":"Account Executive, MidMarket","count":6},{"title":"Staff/Principal Product Designer","count":4},{"title":"Staff Product Engineer, AI","count":4},{"title":"Staff Product Engineer","count":4},{"title":"Staff Machine Learning Scientist","count":4},{"title":"Staff Forward Deployed Engineer","count":4},{"title":"Staff AI Product Designer","count":4},{"title":"Solutions Engineer - 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You’ll own a portfolio of fast-growing customers and help them unlock the full power of Intercom.</p>\n<h3>What will I be doing?</h3>\n<ul>\n<li>Own and grow a portfolio of Intercom’s mid market customers; driving measurable revenue expansion, retention, and long-term loyalty.</li>\n<li>Engage with executives and operators to uncover pain points, position AI-driven solutions, and tie Intercom’s platform directly to business impact.</li>\n<li>Design and execute territory strategies that go beyond maintenance; targeting upsell, cross-sell, and multi-business unit expansion with clear, data-backed plans.</li>\n<li>Partner cross-functionally with Marketing, Product, and Customer Success; translating real customer needs into product innovation and GTM alignment.</li>\n<li>Analyze and communicate performance metrics that show the story behind growth; retention, adoption, and platform expansion.</li>\n<li>Invest in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.</li>\n</ul>\n<h3>What skills do I need?</h3>\n<ul>\n<li>5+ years in a quota-carrying role managing a large book of business (85+ accounts) focused on retention, renewals, and expansion.</li>\n<li>3+ years selling SaaS solutions, ideally in complex, high-velocity environments.</li>\n<li>Proven success navigating procurement processes and influencing enterprise-level decision-makers.</li>\n<li>Experience selling AI-powered products, with deep knowledge of AI applications and the ability to translate technical capability into customer value.</li>\n<li>A track record of consistent overachievement; exceeding quota, driving revenue growth and complex renewals.</li>\n</ul>\n<h3>Bonus skills &amp; attributes</h3>\n<ul>\n<li>Sharp communication skills; written and verbal, tailored to senior stakeholders and technical teams alike.</li>\n<li>Strong commercial instincts paired with the ability to thrive in a fast-moving, evolving organization.</li>\n<li>High intellectual curiosity and a growth mindset.</li>\n<li>A trusted advisor mentality; skilled at building long-term partnerships across multiple levels in complex organizations.</li>\n<li>Demonstrated leadership, influencing not only within your team but across functions to drive alignment and results.</li>\n</ul>\n<h3>Benefits</h3>\n<ul>\n<li>Competitive salary and meaningful equity.</li>\n<li>Comprehensive medical, dental, and vision coverage.</li>\n<li>Regular compensation reviews - great work is rewarded!</li>\n<li>Flexible paid time off policy.</li>\n<li>Paid Parental Leave Program.</li>\n<li>401k plan &amp; match.</li>\n<li>In-office bicycle storage.</li>\n<li>Fun events for Intercomrades, friends, and family!</li>\n<li>Unlimited access to Claude Code and best-in-class AI tools; experimentation &amp; building is encouraged &amp; celebrated.</li>\n</ul>","enriched_at":1781790228707},{"id":"job_4193c704-2f3","title":"Manager, Relationship Managers (MidMarket)","source_url":"https://job-boards.greenhouse.io/intercom/jobs/7851752","location":"San Francisco, California","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Sales","description":"<p>Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.</p>\n<p>Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.</p>\n<p>Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.</p>\n<h4>What&#39;s the opportunity?</h4>\n<p>Intercom is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.</p>\n<p>We&#39;re looking for a sales leader to build, scale, and evolve a team of Mid-Market Relationship Managers. This role is ideal for someone who excels at developing high-performing, experienced account managers and relationship sellers, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.</p>\n<p>You&#39;ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey , from traditionalist to pioneer. Your main objective is to own and drive the performance of the mid-market customer segment, with accountability for growth, retention, and long-term customer value.</p>\n<h4>What will I be doing?</h4>\n<h5>Lead and develop an AI-fluent RM team</h5>\n<ul>\n<li>Hire, onboard, and coach Relationship Managers across the MidMarket segment</li>\n<li>Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth.</li>\n<li>Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve</li>\n<li>Inspire high standards of performance, accountability, and customer focus</li>\n</ul>\n<h5>Own the business and deliver results</h5>\n<ul>\n<li>Own your team&#39;s revenue number, with accountability for renewals, expansion, and pipeline generation</li>\n<li>Establish strong forecasting discipline, deal inspection, and operational rigor at scale</li>\n<li>Ensure consistent CRM hygiene and adherence to sales process and methodology</li>\n<li>Balance near-term execution with long-term team development and business health</li>\n<li>Lead multi-threaded expansion strategies across accounts</li>\n</ul>\n<h5>Enable modern, value-based and technical selling</h5>\n<ul>\n<li>Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Intercom</li>\n<li>Build business cases for AI adoption tied to efficiency, cost savings, and growth</li>\n<li>Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives</li>\n<li>Raise the bar on technical credibility and commercial rigor across the team</li>\n<li>Identify and unlock cross-sell and expansion opportunities</li>\n<li>Drive larger, strategic renewals and upsell motions</li>\n</ul>\n<h5>Partner cross-functionally and shape the org</h5>\n<ul>\n<li>Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes</li>\n<li>Surface customer insights related to AI adoption, objections, and success patterns</li>\n<li>Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves</li>\n<li>Navigate complex buying groups and stakeholder alignment</li>\n</ul>\n<h4>What skills do I need?</h4>\n<h5>Required</h5>\n<ul>\n<li>4 years Sales Management experience</li>\n<li>Experience selling SaaS solutions in a quota-carrying environment</li>\n<li>Experience managing and developing revenue-owning individual contributors</li>\n<li>Strong coaching and talent development skills, particularly with experience managing mid-market or commercial account executives / relationship managers</li>\n<li>Demonstrated ability to forecast, inspect deals, and operate with rigor at scale</li>\n<li>Comfort leading teams through change in a fast-moving environment</li>\n</ul>\n<h5>Nice to have</h5>\n<ul>\n<li>Experience in Small Business, Scale, or Commercial sales motions</li>\n<li>Exposure to selling technical or AI-enabled products</li>\n<li>Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)</li>\n<li>Experience helping customers adopt new technology</li>\n</ul>\n<h4>Bonus skills &amp; attributes</h4>\n<ul>\n<li>Enjoy building and scaling teams while maintaining high standards</li>\n<li>Are excited about AI and motivated to help others understand its real-world value</li>\n<li>Balance empathy with accountability and operational discipline</li>\n<li>Translate complexity into clarity for customers and internal partners</li>\n<li>Like partnering cross-functionally to improve how the business sells and serves customers</li>\n</ul>\n<h4>Benefits</h4>\n<ul>\n<li>Competitive salary and meaningful equity</li>\n<li>Comprehensive medical, dental, and vision coverage</li>\n<li>Regular compensation reviews - great work is rewarded!</li>\n<li>Flexible paid time off policy</li>\n<li>Paid Parental Leave Program</li>\n<li>401k plan &amp; match</li>\n<li>In-office bicycle storage</li>\n<li>Fun events for Intercomrades, friends, and family!</li>\n<li>Unlimited access to Claude Code and best-in-class AI tools; experimentation &amp; building is encouraged &amp; celebrated</li>\n</ul>","enriched_at":1781790174392},{"id":"job_7863e826-10a","title":"Manager, Relationship Managers (MidMarket)","source_url":"https://job-boards.greenhouse.io/intercom/jobs/7901562","location":"Chicago, Illinois","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Sales","description":"<p>Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.</p>\n<p>Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.</p>\n<p>Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.</p>\n<h4>What&#39;s the opportunity?</h4>\n<p>Intercom is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.</p>\n<p>We&#39;re looking for a sales leader to build, scale, and evolve a team of Mid-Market Relationship Managers. This role is ideal for someone who excels at developing high-performing, experienced account managers and relationship sellers, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.</p>\n<p>You&#39;ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey , from traditionalist to pioneer. Your main objective is to own and drive the performance of the mid-market customer segment, with accountability for growth, retention, and long-term customer value.</p>\n<h4>What will I be doing?</h4>\n<h5>Lead and develop an AI-fluent RM team</h5>\n<ul>\n<li>Hire, onboard, and coach Relationship Managers across the MidMarket segment</li>\n<li>Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth.</li>\n<li>Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve</li>\n<li>Inspire high standards of performance, accountability, and customer focus</li>\n</ul>\n<h5>Own the business and deliver results</h5>\n<ul>\n<li>Own your team&#39;s revenue number, with accountability for renewals, expansion, and pipeline generation</li>\n<li>Establish strong forecasting discipline, deal inspection, and operational rigor at scale</li>\n<li>Ensure consistent CRM hygiene and adherence to sales process and methodology</li>\n<li>Balance near-term execution with long-term team development and business health</li>\n<li>Lead multi-threaded expansion strategies across accounts</li>\n</ul>\n<h5>Enable modern, value-based and technical selling</h5>\n<ul>\n<li>Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Intercom</li>\n<li>Build business cases for AI adoption tied to efficiency, cost savings, and growth</li>\n<li>Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives</li>\n<li>Raise the bar on technical credibility and commercial rigor across the team</li>\n<li>Identify and unlock cross-sell and expansion opportunities</li>\n<li>Drive larger, strategic renewals and upsell motions</li>\n</ul>\n<h5>Partner cross-functionally and shape the org</h5>\n<ul>\n<li>Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes</li>\n<li>Surface customer insights related to AI adoption, objections, and success patterns</li>\n<li>Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves</li>\n<li>Navigate complex buying groups and stakeholder alignment</li>\n</ul>\n<h4>What skills do I need?</h4>\n<h5>Required</h5>\n<ul>\n<li>4 years Sales Management experience</li>\n<li>Experience selling SaaS solutions in a quota-carrying environment</li>\n<li>Experience managing and developing revenue-owning individual contributors</li>\n<li>Strong coaching and talent development skills, particularly with experience managing mid-market or commercial account executives / relationship managers</li>\n<li>Demonstrated ability to forecast, inspect deals, and operate with rigor at scale</li>\n<li>Comfort leading teams through change in a fast-moving environment</li>\n</ul>\n<h5>Nice to have</h5>\n<ul>\n<li>Experience in Small Business, Scale, or Commercial sales motions</li>\n<li>Exposure to selling technical or AI-enabled products</li>\n<li>Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)</li>\n<li>Experience helping customers adopt new technology</li>\n</ul>\n<h4>Bonus skills &amp; attributes</h4>\n<ul>\n<li>Enjoy building and scaling teams while maintaining high standards</li>\n<li>Are excited about AI and motivated to help others understand its real-world value</li>\n<li>Balance empathy with accountability and operational discipline</li>\n<li>Translate complexity into clarity for customers and internal partners</li>\n<li>Like partnering cross-functionally to improve how the business sells and serves customers</li>\n</ul>\n<h4>Benefits</h4>\n<ul>\n<li>Competitive salary and meaningful equity</li>\n<li>Comprehensive medical, dental, and vision coverage</li>\n<li>Regular compensation reviews - great work is rewarded!</li>\n<li>Flexible paid time off policy</li>\n<li>Paid Parental Leave Program</li>\n<li>401k plan &amp; match</li>\n<li>In-office bicycle storage</li>\n<li>Fun events for Intercomrades, friends, and family!</li>\n<li>Unlimited access to Claude Code and best-in-class AI tools; experimentation &amp; building is encouraged &amp; celebrated</li>\n</ul>","enriched_at":1781790172724},{"id":"job_5d0bf26f-c4f","title":"Staff Machine Learning Scientist","source_url":"https://job-boards.greenhouse.io/intercom/jobs/7271914","location":"London, England","job_type":"full-time","experience_level":"staff","work_arrangement":"hybrid","category":"Engineering","description":"<p>Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.</p>\n<p>The Machine Learning team at Intercom is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in customers&#39; hands.</p>\n<p>As a Staff Machine Learning Scientist, you will:</p>\n<ul>\n<li>Play an active role in hiring, mentoring and career development of other engineers</li>\n<li>Raise the bar for technical standards, performance, reliability, and operational excellence</li>\n<li>Identify areas where ML can create value for customers</li>\n<li>Identify the right ML framing of product problems, working with teammates and Product and Design stakeholders</li>\n<li>Conduct exploratory data analysis and research to deeply understand the problem area</li>\n<li>Research and identify the right algorithms and tools, being pragmatic but innovating right to the cutting-edge when needed</li>\n<li>Perform offline evaluation to gather evidence an algorithm will work</li>\n<li>Work with engineers to bring prototypes to production</li>\n<li>Plan, measure and socialize learnings to inform iteration</li>\n<li>Partner deeply with the rest of the team and others to build excellent ML products</li>\n</ul>\n<p>The ideal candidate will have:</p>\n<ul>\n<li>5-8 years of applied ML experience</li>\n<li>Previous background in a senior/staff role (data science, software development or academic)</li>\n<li>Significant, demonstrated impact that your work has had on the product and/or teams</li>\n<li>Strong programming skills</li>\n<li>Experience as the primary technical leader for a team</li>\n<li>Strong communication skills, both within engineering teams and across disciplines</li>\n<li>Comfort with ambiguity</li>\n<li>Typically have advanced education in ML or a related field (e.g. MSc)</li>\n<li>Scientific thinking skills</li>\n</ul>\n<p>Benefits include:</p>\n<ul>\n<li>Competitive salary and equity in a fast-growing start-up</li>\n<li>Lunch served every weekday, plus snacks and a fully stocked kitchen</li>\n<li>Regular compensation reviews</li>\n<li>Life assurance, comprehensive health and dental insurance for you and your dependents</li>\n<li>Open vacation policy and flexible holidays</li>\n<li>Paid maternity leave and paternity leave</li>\n<li>Cycle-to-Work Scheme and secure bike storage</li>\n<li>MacBooks provided, with flexibility for other equipment</li>\n<li>Unlimited access to Claude Code and best-in-class AI tools</li>\n</ul>","enriched_at":1781790158418},{"id":"job_a49e5c7b-75f","title":"Staff Product Engineer","source_url":"https://job-boards.greenhouse.io/intercom/jobs/6386429","location":"Dublin","job_type":"full-time","experience_level":"staff","work_arrangement":"hybrid","category":"Engineering","description":"<p>Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.</p>\n<p>Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.</p>\n<p>As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.</p>\n<h3>Responsibilities</h3>\n<p>As an experienced engineer you will:</p>\n<ul>\n<li>Contribute to our technical architecture as we grow. We scale to service requests from all our customers&#39; customers. We&#39;re growing and so are they.</li>\n<li>Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.</li>\n<li>Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.</li>\n<li>Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.</li>\n<li>Play an active role in hiring, mentoring and career development of other engineers</li>\n<li>Raise the bar for technical standards, performance, reliability, and operational excellence</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>Ideally, you&#39;ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you&#39;ve created</li>\n<li>Significant, demonstrated impact that your work has had on the product and/or the teams</li>\n<li>Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn&#39;t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)</li>\n<li>You will have experience with Distributed systems</li>\n<li>2+ years of experience as the primary technical leader for a team</li>\n<li>Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.</li>\n</ul>\n<h3>Benefits</h3>\n<ul>\n<li>Competitive salary and equity in a fast-growing start-up</li>\n<li>We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen</li>\n<li>Regular compensation reviews - we reward great work!</li>\n<li>Pension scheme &amp; match up to 4%</li>\n<li>Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents</li>\n<li>Flexible paid time off policy</li>\n<li>Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones</li>\n<li>If you&#39;re cycling, we&#39;ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too</li>\n<li>MacBooks are our standard, but we also offer Windows for certain roles when needed.</li>\n</ul>","enriched_at":1781790132396},{"id":"job_12d9d341-b10","title":"Senior Product Engineer","source_url":"https://job-boards.greenhouse.io/intercom/jobs/6428372","location":"London, England","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.</p>\n<p>At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You&#39;ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.</p>\n<p>As an experienced engineer you will:</p>\n<ul>\n<li>Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.</li>\n<li>Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom&#39;s backend infrastructure.</li>\n<li>Ship a change to production on your first day and a feature in your first week. That &#39;day one&#39; change is automatically deployed to production along with 100 other deployments (on average) each weekday.</li>\n<li>Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.</li>\n<li>Grow your team&#39;s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.</li>\n</ul>\n<p>The ideal candidate will have:</p>\n<ul>\n<li>5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.</li>\n<li>Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.).</li>\n<li>Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users.</li>\n<li>Experience with Distributed systems.</li>\n</ul>\n<p>We offer a range of benefits including:</p>\n<ul>\n<li>Competitive salary and equity in a fast-growing start-up.</li>\n<li>We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.</li>\n<li>Regular compensation reviews - we reward great work.</li>\n<li>Pension scheme &amp; match up to 4%.</li>\n<li>Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.</li>\n<li>Flexible paid time off policy.</li>\n<li>Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.</li>\n<li>If you&#39;re cycling, we&#39;ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.</li>\n<li>MacBooks are our standard, but we also offer Windows for certain roles when needed.</li>\n</ul>","enriched_at":1781790132044},{"id":"job_cb9b6eab-ddc","title":"Account Executive, MidMarket (LATAM)","source_url":"https://job-boards.greenhouse.io/intercom/jobs/7862786","location":"San Francisco, California","job_type":"full-time","experience_level":"executive","work_arrangement":"remote","category":"Sales","description":"<p>Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.</p>\n<p>Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.</p>\n<p>Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.</p>\n<h4>What&#39;s the opportunity?</h4>\n<p>As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting.</p>\n<p>In this role, you&#39;ll be a key player in driving Intercom&#39;s growth and acquiring new clients within the LATAM region. You’ll have the chance to engage with top companies, generate new business opportunities, and make a significant impact on both regional and global business objectives. This is an opportunity to shape the future of our LATAM strategy, develop your career in a high-impact role, and play a key part in elevating the bar for success as we scale.</p>\n<h4>What will I be doing?</h4>\n<ul>\n<li>Drive the acquisition of new clients and manage the full sales cycle (prospecting to closing) in the LATAM market</li>\n<li>Build and maintain a healthy sales pipeline, consistently prospecting to meet monthly and quarterly revenue goals</li>\n<li>Provide timely and accurate forecasts and clear visibility on revenue performance</li>\n<li>Stay updated on product knowledge and evolving processes</li>\n<li>Develop and deliver tailored product demos to address each client’s unique challenges and needs</li>\n<li>Take a consultative approach to sales, identifying and addressing customer pain points while positioning our solutions as trusted partners</li>\n<li>Focus on exceeding sales targets and demonstrating competitiveness</li>\n<li>Engage in team development and mentoring</li>\n<li>Represent the voice of the customer to cross-functional teams (Marketing, Product)</li>\n<li>Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team</li>\n<li>Adapt quickly to changes in market conditions, customer needs, and product updates</li>\n<li>Use creative problem-solving to overcome obstacles and close deals</li>\n<li>Leverage sales tools and CRM software to track leads, progress, and activities</li>\n<li>Negotiate contract terms to close deals while maintaining healthy margins</li>\n<li>Exhibit grit and determination to succeed, overcoming challenges and driving results</li>\n<li>Willingness to travel within the country to support client needs and business objectives</li>\n</ul>\n<h4>What skills do I need?</h4>\n<ul>\n<li>4+ years of experience as an Account Executive</li>\n<li>2+ years of SaaS experience selling similar products</li>\n<li>Must be fluent in Portuguese; proficiency in Spanish is also a plus</li>\n<li>Strong sales instincts and track record hitting and exceeding quota</li>\n<li>Exceptional written and verbal communication</li>\n<li>Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes</li>\n<li>Ability to close net new business in a competitive landscape</li>\n<li>Exhibits a growth mindset, intellectual curiosity, and ambition</li>\n</ul>\n<h4>Benefits</h4>\n<ul>\n<li>Competitive salary and meaningful equity</li>\n<li>Comprehensive medical, dental, and vision coverage</li>\n<li>Regular compensation reviews - great work is rewarded!</li>\n<li>Unlimited access to Claude Code and best-in-class AI tools; experimentation &amp; building is encouraged &amp; celebrated</li>\n<li>Flexible paid time off policy</li>\n<li>Paid Parental Leave Program</li>\n<li>401k plan &amp; match</li>\n<li>In-office bicycle storage</li>\n<li>Fun events for employees, friends, and family!</li>\n</ul>","enriched_at":1781790130852},{"id":"job_c506b4e8-950","title":"Senior Forward Deployed Engineer","source_url":"https://job-boards.greenhouse.io/intercom/jobs/7218259","location":"Dublin","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.</p>\n<p>In this role, you will work closely with strategic customers and help bridge the gap between their business goals and Intercom&#39;s AI Agent for Customer Service, Fin. As a founding Senior Forward Deployed Engineer, you&#39;ll interact with the R&amp;D team, influence roadmap decisions, and unlock business impact for customers.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Drive the adoption of Fin by helping prospects unlock the power of Intercom&#39;s AI capabilities to automate and scale their support operations.</li>\n<li>Embed deeply with strategic customers to understand their business challenges and technical requirements in detail. Provide them with insight to achieve outstanding results with Fin.</li>\n<li>Work hands-on with customers&#39; technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion.</li>\n<li>Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success, and actionable product feedback.</li>\n<li>Contribute to and evolve the Forward Deployed Engineering function. Codify best practices and share insights gained from customer engagements to help scale and grow.</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>Ideally, you&#39;ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you&#39;ve created.</li>\n<li>You are interested in AI/ML. You&#39;re good at quickly building a good understanding of novel problems, capabilities, architectures, and understanding trade-offs and limitations.</li>\n<li>Strong cross-functional collaboration. Ability to understand and navigate organisational boundaries and bring people together to achieve the best outcome for our customers and Intercom.</li>\n<li>Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.).</li>\n<li>Able to prototype and ship software fast, while maintaining a high bar on quality and focus on business goals and outcomes.</li>\n<li>Proficient using and writing REST APIs to integrate systems effectively.</li>\n<li>Strong communicator. Can easily talk to engineers and non-technical audiences about the same topics at different altitudes and different levels of detail.</li>\n<li>Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs.</li>\n</ul>\n<h3>Benefits</h3>\n<ul>\n<li>Competitive salary and equity in a fast-growing start-up</li>\n<li>We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen</li>\n<li>Regular compensation reviews - we reward great work!</li>\n<li>Pension scheme &amp; match up to 4%</li>\n<li>Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents</li>\n<li>Flexible paid time off policy</li>\n<li>Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones</li>\n<li>If you&#39;re cycling, we&#39;ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too</li>\n<li>MacBooks are our standard, but we also offer Windows for certain roles when needed.</li>\n</ul>","enriched_at":1781790106296},{"id":"job_ffbae794-c55","title":"Solutions Engineer - LATAM (Portuguese Speaking)","source_url":"https://job-boards.greenhouse.io/intercom/jobs/7624926","location":"San Francisco, California","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>Intercom is looking for a Solutions Engineer to join its Customer Solutions Team. The successful candidate will engage directly with customers as a trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Lead technical discovery to identify and address customers&#39; needs</li>\n<li>Deliver an exceptional pre-sales experience by articulating Intercom&#39;s value and technical expertise</li>\n<li>Conduct impactful, value-based solution reviews and in-depth technical sessions</li>\n<li>Design and lead tailored Proof of Concepts (POCs) that showcase Intercom&#39;s capabilities</li>\n<li>Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues</li>\n<li>Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning</li>\n<li>Build trust with customers by approaching challenges with empathy and curiosity</li>\n<li>Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Intercom</li>\n<li>Commit to customer success, ensuring lasting value and proactively addressing challenges</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Minimum of 4 years of experience in a technical pre-sales role, managing C-Level technical and business relationships</li>\n<li>Portuguese Fluency required, Spanish also preferred</li>\n<li>Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations</li>\n<li>Ability to solve problems independently while thriving in collaborative team environments</li>\n<li>Proven time management skills in a dynamic team environment</li>\n<li>Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle</li>\n<li>Leverage skills in translating complex business challenges into tailored Intercom solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact</li>\n<li>Experience working closely with product and engineering teams to communicate customer feedback and influence product direction</li>\n<li>Familiarity with managing POCs, RFPs, and addressing complex security questions</li>\n<li>Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity</li>\n<li>Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks</li>\n<li>Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company</li>\n<li>Willing and able to travel occasionally</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Competitive salary and meaningful equity</li>\n<li>Comprehensive medical, dental, and vision coverage</li>\n<li>Regular compensation reviews</li>\n<li>Flexible paid time off policy</li>\n<li>Paid Parental Leave Program</li>\n<li>401k plan &amp; match</li>\n<li>In-office bicycle storage</li>\n<li>Fun events for Intercomrades, friends, and family!</li>\n</ul>","enriched_at":1781790098019},{"id":"job_c86cf111-ac2","title":"Staff Product Engineer, AI","source_url":"https://job-boards.greenhouse.io/intercom/jobs/7393950","location":"Dublin, Ireland","job_type":"full-time","experience_level":"staff","work_arrangement":"hybrid","category":"Engineering","description":"<p>Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.</p>\n<p>We&#39;re looking for Staff Product Engineers to join the AI Group to build Intercom&#39;s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack.</p>\n<h3>What will I be doing?</h3>\n<p>Product Engineers in the AI Group</p>\n<ul>\n<li>Build the systems that power Intercom&#39;s flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.</li>\n<li>Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it&#39;s robust and scalable for real-world use.</li>\n<li>Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..</li>\n<li>Contribute to all phases of software development including ideation, prototyping, and implementation and testing.</li>\n<li>Play an active role in the hiring, mentoring, and career development of other engineers.</li>\n<li>Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.</li>\n</ul>\n<h3>Profile we&#39;re looking for</h3>\n<p>These are meant to be indicative, not hard requirements.</p>\n<ul>\n<li>10+ years of experience shipping high-quality products.</li>\n<li>No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.</li>\n<li>You can demonstrate significant impact in the work that you have done.</li>\n<li>You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.</li>\n<li>Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn&#39;t need to be a language that we use here!</li>\n<li>Strong willingness to fight for good outcomes</li>\n<li>Bias towards progress over perfection</li>\n<li>BSc in Computer Science, Maths or Statistics or related discipline</li>\n</ul>\n<h3>Benefits</h3>\n<p>We are a well treated bunch, with awesome benefits! If there&#39;s something important to you that&#39;s not on this list, talk to us!</p>\n<ul>\n<li>Competitive salary and equity in a fast-growing start-up</li>\n<li>We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen</li>\n<li>Regular compensation reviews - we reward great work!</li>\n<li>Pension scheme &amp; match up to 4%</li>\n<li>Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents</li>\n<li>Flexible paid time off policy</li>\n<li>Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones</li>\n<li>If you&#39;re cycling, we&#39;ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too</li>\n<li>MacBooks are our standard, but we&#39;re happy to get you whatever equipment helps you get your job done</li>\n<li>Relocation support for those moving to our offices</li>\n</ul>","enriched_at":1781790095016}],"category_normalised":[{"category":"engineering","count":116},{"category":"sales","count":58},{"category":"design","count":11},{"category":"marketing","count":7},{"category":"operations","count":4},{"category":"it","count":2},{"category":"hr","count":2},{"category":"finance","count":2}],"velocity":{"weeks":[{"week_start":"2026-04-13","count":25},{"week_start":"2026-04-20","count":84},{"week_start":"2026-04-27","count":8},{"week_start":"2026-05-04","count":7},{"week_start":"2026-05-11","count":13},{"week_start":"2026-06-15","count":66}],"trend":"stable","wow_pct":408},"momentum":{"recent_14d":66,"prior_14d":0,"growth_pct":0,"classification":"stable"},"salary_vs_industry":{"company_median":222562.5,"industry_median":null,"percentile":null,"sample_size":50,"by_region":[{"region":"United States","company_median":222562.5,"industry_median":null,"sample":50}],"transparency_pct":25,"industry_transparency_pct":0,"transparency_warning":false},"market_share":{"company_jobs":203,"industry_total":203,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.234,"skill_weighted_score":0.551,"top_exposed_titles":[{"title":"Senior Product Engineer","count":6,"score":0},{"title":"Senior Machine Learning Scientist","count":6,"score":0.34},{"title":"AI Infrastructure Engineer","count":6,"score":0.288},{"title":"Account Executive, Senior MidMarket","count":6,"score":0.173},{"title":"Account Executive, MidMarket","count":6,"score":0.173},{"title":"Staff/Principal Product Designer","count":4,"score":0},{"title":"Staff Product Engineer, AI","count":4,"score":0},{"title":"Staff Product Engineer","count":4,"score":0},{"title":"Staff Machine Learning Scientist","count":4,"score":0.34},{"title":"Staff AI Product Designer","count":4,"score":0}],"top_exposed_skills":[{"skill":"Results Oriented","count":5,"score":0.648},{"skill":"Prospecting","count":3,"score":0.648},{"skill":"Generative AI","count":3,"score":0.574},{"skill":"Operational Excellence","count":4,"score":0.571},{"skill":"Bachelor's Degree","count":5,"score":0.546},{"skill":"Tech Fundamentals","count":3,"score":0.546},{"skill":"Modern Day Tools","count":3,"score":0.546},{"skill":"Customer Focus","count":3,"score":0.496},{"skill":"APIs","count":6,"score":0.495},{"skill":"AI Tools","count":4,"score":0.463}]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"EU","count":91,"share_pct":44.8},{"region":"United States","count":58,"share_pct":28.6},{"region":"United Kingdom","count":54,"share_pct":26.6}],"emerging":[],"shrinking":[{"region":"EU","recent_30d":28,"prior_30d":52,"growth_pct":-46},{"region":"United Kingdom","recent_30d":16,"prior_30d":30,"growth_pct":-47}]},"seniority_anomalies":{"exec_recent_30d":1,"exec_prior_90d_avg":1,"exec_growth_pct":0,"notable_exec_hires":[{"title":"Director, Sales Strategy & Planning","location":"San Francisco, California","posted_at":"2026-06-18"}]},"posting_dynamics":{"median_days_open":26,"industry_median_days_open":null,"long_open_count":0,"closure_rate_pct":43}}}}