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Remote (ON, AB, BC, or NS Only)","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"<p>At Instacart, we&#39;re transforming the grocery industry by delivering an essential service that customers rely on to get their groceries and household goods. We invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together.</p>\n<h3>Overview</h3>\n<p>The Advertiser Optimization team is the decision-making engine of Instacart&#39;s $1B+ ads business. We own the systems responsible for Bidding, Pacing, Budgeting, Targeting and advertiser-facing recommendations - converting stated advertiser goals into real-time auction actions. Our mission is to maximize realized Advertiser Value by deciding when to participate, how much to bid, and how fast to spend, all while carefully balancing User Experience and Platform Revenue.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Develop and evaluate models and algorithms for ads bidding, pacing, and budgeting, applying your training in mathematics, statistics, economics, or a related quantitative discipline to solve complex marketplace problems at scale.</li>\n<li>Collaborate closely with senior scientists, engineers and product managers to translate well-defined marketplace questions into mathematical formulations, implement analyses and prototypes, design experiments, and interpret results using large-scale data.</li>\n<li>Contribute to production systems through algorithm implementation, validation, and monitoring, progressively taking ownership of well-scoped projects from initial hypothesis through measurable impact.</li>\n<li>Operate in a fast-paced, constantly evolving environment where the ads marketplace shifts quickly , you&#39;ll need to balance rigor with speed, and thrive when priorities change and new challenges emerge.</li>\n<li>Communicate assumptions, findings, and limitations clearly to both technical and cross-functional partners, helping the team make better decisions through transparency and analytical clarity.</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>PhD in mathematics, statistics, economics, operations research, or a related quantitative discipline, with a strong foundation in at least one of the following areas: optimization, probability, statistical modeling, econometrics, or control theory.</li>\n<li>Proficiency in Python and SQL, with demonstrated ability to translate quantitative concepts into analyses, algorithm implementations, and experiments.</li>\n<li>Strong analytical and communication skills, including the ability to explain assumptions, methodologies, results, and limitations to both technical and cross-functional audiences.</li>\n</ul>\n<h3>Preferred Qualifications</h3>\n<ul>\n<li>2+ years of software engineering experience, particularly in applying quantitative methods to production systems.</li>\n<li>Familiarity with ads systems, auction theory, or related marketplace optimization problems.</li>\n<li>Experience working with large-scale data pipelines and real-time decision systems.</li>\n<li>Familiarity with machine learning techniques and applying machine learning in production systems.</li>\n</ul>\n<h3>Benefits</h3>\n<p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants.</p>","enriched_at":1793477682328},{"id":"job_2145387d-802","title":"Senior Software Engineer, Fulfillment","source_url":"https://job-boards.greenhouse.io/instacart/jobs/8315996","location":"Canada - Remote (ON, AB, BC, or NS Only)","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"<p>At Instacart, we&#39;re transforming the grocery industry by delivering an essential service that customers rely on to get their groceries and household goods. We invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together.</p>\n<p>We&#39;re seeking a Senior Software Engineer, Fulfillment to join our Logistics Platform team, which owns the execution layer of Instacart&#39;s fulfillment system across the globe, including batching, routing, dispatch, and shopper pay. As a Senior Software Engineer, you will build the platform that routes orders, allocates fulfillment execution tasks to shoppers, tracks fulfillment status, and determines compensation.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Architect, build, and maintain backend applications and systems for routing, task allocation, fulfillment tracking, and shopper compensation.</li>\n<li>Lead technical design for high-impact projects and initiatives, solving logistics problems across the consumer marketplace and enterprise space through shipped features.</li>\n<li>Ensure tier-0 systems are reliable and observable, with clear ownership.</li>\n<li>Drive platform best practices through alignment with product, compliance, and engineering stakeholders.</li>\n<li>Implement AI-assisted tooling and workflows to raise day-to-day productivity for yourself and the team.</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>5+ years of backend development experience.</li>\n<li>Fluency in at least one backend language (Ruby, Python, Go).</li>\n<li>Strong working knowledge of services/API design (REST/RPC), databases, and system design patterns and principles for distributed, scalable systems.</li>\n<li>Experience building and operating asynchronous, event-driven systems in production.</li>\n<li>Excellent communication skills with experience working in complex cross-functional and highly collaborative environments.</li>\n<li>Bachelor&#39;s or Master&#39;s degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.</li>\n</ul>\n<h3>Preferred Qualifications</h3>\n<ul>\n<li>Experience building software for fulfillment, logistics, or e-commerce.</li>\n<li>Experience with workflow orchestration or state machines.</li>\n<li>Regular use of AI coding tools such as Claude Code, Codex, etc.</li>\n<li>Experience building systems subject to regulatory or financial compliance.</li>\n</ul>\n<h3>Benefits</h3>\n<p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.</p>","enriched_at":1793477568568},{"id":"job_ac9f1e28-0bb","title":"Senior Software Engineer, Enterprise AI","source_url":"https://job-boards.greenhouse.io/instacart/jobs/8240350","location":"Remote, United States","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"<p>At Instacart, we&#39;re transforming the grocery industry by building technology that helps people access the food they love while enabling retailers, brands, and shoppers to thrive.</p>\n<p>We&#39;re seeking a Senior Software Engineer to join the Enterprise AI team and help build reliable, scalable AI-powered solutions. You&#39;ll work with engineers, product partners, data scientists, and stakeholders across the organization to turn complex business needs into high-quality products and platforms.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Design, develop, test, and operate scalable software systems that power Enterprise AI products and capabilities.</li>\n<li>Translate ambiguous business and technical problems into clear engineering solutions, making thoughtful tradeoffs across quality, speed, reliability, and long-term maintainability.</li>\n<li>Collaborate with product managers, data scientists, machine learning engineers, and partner teams to deliver AI-enabled experiences that address meaningful business needs.</li>\n<li>Own projects through the full software development lifecycle, from technical design and implementation through launch, monitoring, and continuous improvement.</li>\n<li>Contribute to engineering excellence through code reviews, design discussions, automated testing, observability, documentation, and operational best practices.</li>\n<li>Help shape the technical direction of the Enterprise AI team by identifying opportunities, evaluating new approaches, and sharing knowledge with teammates and cross-functional partners.</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.</li>\n<li>At least five years of professional software engineering experience building and operating production systems.</li>\n<li>Proficiency in at least one modern programming language, such as Python, Java, Go, or C++.</li>\n<li>Experience designing, implementing, testing, and troubleshooting distributed or highly scalable software systems.</li>\n<li>Experience collaborating with cross-functional partners to define requirements and deliver software from concept through production.</li>\n<li>Demonstrated ability to communicate technical decisions clearly, participate in constructive code and design reviews, and take ownership of complex projects.</li>\n</ul>\n<h3>Benefits</h3>\n<ul>\n<li>Highly market-competitive compensation</li>\n<li>New hire equity grant</li>\n<li>Annual refresh grants</li>\n<li>Flexible remote work policy</li>\n</ul>","enriched_at":1793477552379},{"id":"job_c6a7169a-498","title":"Senior Software Engineer, Enterprise AI","source_url":"https://job-boards.greenhouse.io/instacart/jobs/8240352","location":"Canada - Remote (ON, AB, BC, or NS Only)","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"<p>At Instacart, we&#39;re transforming the grocery industry by building technology that helps people access the food they love while enabling retailers, brands, and shoppers to thrive.</p>\n<p>The Enterprise AI team develops intelligent systems and capabilities that support Instacart&#39;s business and teams across the company. We&#39;re seeking a Senior Software Engineer to join the Enterprise AI team and help build reliable, scalable AI-powered solutions.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Design, develop, test, and operate scalable software systems that power Enterprise AI products and capabilities.</li>\n<li>Translate ambiguous business and technical problems into clear engineering solutions, making thoughtful tradeoffs across quality, speed, reliability, and long-term maintainability.</li>\n<li>Collaborate with product managers, data scientists, machine learning engineers, and partner teams to deliver AI-enabled experiences that address meaningful business needs.</li>\n<li>Own projects through the full software development lifecycle, from technical design and implementation through launch, monitoring, and continuous improvement.</li>\n<li>Contribute to engineering excellence through code reviews, design discussions, automated testing, observability, documentation, and operational best practices.</li>\n<li>Help shape the technical direction of the Enterprise AI team by identifying opportunities, evaluating new approaches, and sharing knowledge with teammates and cross-functional partners.</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>Bachelor&#39;s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.</li>\n<li>At least five years of professional software engineering experience building and operating production systems.</li>\n<li>Proficiency in at least one modern programming language, such as Python, Java, Go, or C++.</li>\n<li>Experience designing, implementing, testing, and troubleshooting distributed or highly scalable software systems.</li>\n<li>Experience collaborating with cross-functional partners to define requirements and deliver software from concept through production.</li>\n<li>Demonstrated ability to communicate technical decisions clearly, participate in constructive code and design reviews, and take ownership of complex projects.</li>\n</ul>\n<h3>Preferred Qualifications</h3>\n<ul>\n<li>Experience building AI- or machine learning-enabled products, platforms, or developer tools.</li>\n<li>Experience with large language models, retrieval-augmented generation, intelligent automation, model serving, or related Enterprise AI technologies.</li>\n<li>Experience with cloud infrastructure, data platforms, APIs, distributed systems, and production observability.</li>\n<li>Experience improving the reliability, performance, security, or cost efficiency of software systems at scale.</li>\n<li>Ability to lead technical projects, mentor engineers, and influence decisions across organizational boundaries.</li>\n<li>Experience working effectively in a fast-changing environment where priorities, requirements, and technical approaches evolve over time.</li>\n</ul>\n<h3>Benefits</h3>\n<p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants.</p>","enriched_at":1793477534373},{"id":"job_d5747cab-d84","title":"Senior Manager, Machine Learning Engineering","source_url":"https://job-boards.greenhouse.io/instacart/jobs/8263109","location":"Remote, United States","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"<p>At Instacart, we&#39;re transforming the grocery industry by delivering an essential service that customers rely on to get their groceries and household goods. We invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together.</p>\n<p>As the Senior Engineering Manager for the Advertiser Optimization team, you&#39;ll lead a team of engineers and applied research scientists to build state-of-the-art systems that optimize ad performance via bidding, pacing, targeting, etc. You&#39;ll have the unique opportunity to collaborate with a cross-functional team, turning diverse insights into powerful solutions that elevate advertising effectiveness.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Guide and mentor team members, building career development plans and supporting their professional growth.</li>\n<li>Nurture a culture geared towards innovation and ongoing enhancement, ensuring the team&#39;s efforts are in harmony with the company&#39;s vision and engineering excellence.</li>\n<li>Build strategic partnerships with data science, infrastructure, and other technical teams to drive synergy across the organization.</li>\n<li>Shape a long-term technical vision in the auto-bidding, budget pacing and user targeting space, which supports the company&#39;s business goals.</li>\n<li>Oversee the delivery of key projects, proactively addressing risks, and establish team processes that improve delivery velocity, quality, and operational stability with minimal incidents.</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>Master&#39;s degree in Computer Science, Operations Research, Applied Mathematics, Control Systems, Computational Economics, or a related quantitative field.</li>\n<li>7+ years of experience in software development.</li>\n<li>2+ years of experience in software engineering management.</li>\n<li>Experience with digital advertising platforms, real-time bidding, budget pacing, and user targeting solutions.</li>\n<li>Proven track record of technical leadership in developing software products.</li>\n<li>Evidence of implementing innovative technical solutions that drove business success.</li>\n<li>Familiarity with data science, optimization, and machine learning techniques.</li>\n</ul>\n<h3>Preferred Qualifications</h3>\n<ul>\n<li>PhD in Computer Science, Operations Research, Applied Mathematics, Control Systems, Computational Economics, or a related quantitative field.</li>\n<li>4+ years of experience in software engineering management.</li>\n<li>Experience building machine learning models and solutions.</li>\n</ul>\n<h3>Benefits</h3>\n<p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.</p>","enriched_at":1793477500313},{"id":"job_ade12eca-e9e","title":"Senior Machine Learning Engineer, Fulfillment","source_url":"https://job-boards.greenhouse.io/instacart/jobs/8240307","location":"Canada - Remote (ON, AB, BC, or NS Only)","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"<p>At Instacart, we&#39;re transforming the grocery industry by delivering an essential service that customers rely on to get their groceries and household goods. We invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together.</p>\n<p>We&#39;re seeking a Senior Machine Learning Engineer to design, build, and deploy production machine learning systems that create measurable business impact. You will work across the full lifecycle of machine learning products, from problem formulation and data development through experimentation, deployment, monitoring, and continuous improvement.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Design, implement, and deploy machine learning models and services that support high-impact Enterprise AI products and business initiatives.</li>\n<li>Own the full machine learning lifecycle, including problem formulation, data preparation, feature development, model training, offline evaluation, experimentation, production rollout, and ongoing performance monitoring.</li>\n<li>Build reliable, scalable, and maintainable software in Python and related technologies, applying strong practices for testing, profiling, code review, documentation, and operational readiness.</li>\n<li>Partner with product, engineering, data science, and business stakeholders to define success metrics, prioritize work, and deliver solutions that improve customer and business outcomes.</li>\n<li>Develop and operate machine learning services on cloud infrastructure, with appropriate monitoring, alerting, observability, and safeguards for production performance and reliability.</li>\n<li>Use experimentation, statistical analysis, and causal or counterfactual evaluation techniques to assess model quality and guide launch decisions.</li>\n<li>Help shape technical direction through design reviews, architecture discussions, and thoughtful evaluation of modeling approaches, infrastructure choices, and tradeoffs.</li>\n<li>Contribute to a strong engineering culture by sharing knowledge, mentoring teammates, improving development practices, and participating in operational support for critical services.</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>Bachelor’s degree in Computer Science, Engineering, Mathematics, Statistics, or a related technical field, or equivalent practical experience.</li>\n<li>Five or more years of professional experience developing and deploying machine learning models or systems in production.</li>\n<li>Proficiency in Python and SQL, including experience writing production-quality code with automated testing, profiling, debugging, and code review practices.</li>\n<li>Experience with the complete machine learning lifecycle, including data preparation, feature engineering, model evaluation, experimentation, deployment, and production monitoring.</li>\n<li>Experience building and operating machine learning services or data products in a cloud environment such as Google Cloud Platform or Amazon Web Services.</li>\n<li>Experience with containerized services and production software development practices, including Docker, continuous integration, monitoring, alerting, and incident response.</li>\n<li>Demonstrated ability to work with product, engineering, data science, and business stakeholders to define requirements and deliver measurable outcomes.</li>\n</ul>\n<h3>Preferred Qualifications</h3>\n<ul>\n<li>Master’s or PhD in Computer Science, Engineering, Mathematics, Statistics, or a related quantitative field.</li>\n<li>Experience designing machine learning systems for large-scale, high-throughput, or low-latency applications.</li>\n<li>Familiarity with distributed data processing, streaming systems, feature stores, or real-time feature computation.</li>\n<li>Experience with model serving, orchestration, and machine learning platforms such as Kubernetes, Airflow, Spark, or comparable technologies.</li>\n<li>Experience designing simulation, experimentation, or counterfactual evaluation frameworks for machine learning and decision systems.</li>\n<li>Proficiency in a performance-oriented language such as C++, Java, or Go.</li>\n<li>Experience mentoring engineers, leading cross-functional projects, or setting technical direction for machine learning initiatives.</li>\n<li>Experience working in e-commerce, marketplaces, logistics, retail, advertising, or another domain involving complex and evolving business constraints.</li>\n</ul>\n<h3>Benefits</h3>\n<p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants.</p>","enriched_at":1793477479696},{"id":"job_638844f1-2e9","title":"Senior Machine Learning Engineer, Fulfillment","source_url":"https://job-boards.greenhouse.io/instacart/jobs/8240305","location":"Remote, United States","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"<p>At Instacart, we&#39;re transforming the grocery industry by delivering an essential service that customers rely on to get their groceries and household goods. We&#39;re seeking a Senior Machine Learning Engineer to design, build, and deploy production machine learning systems that create measurable business impact.</p>\n<h3>Overview</h3>\n<p>Our Enterprise AI organization builds intelligent products and platforms that help transform the grocery industry. You&#39;ll work across the full lifecycle of machine learning products, from problem formulation and data development through experimentation, deployment, monitoring, and continuous improvement.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Design, implement, and deploy machine learning models and services that support high-impact Enterprise AI products and business initiatives.</li>\n<li>Own the full machine learning lifecycle, including problem formulation, data preparation, feature development, model training, offline evaluation, experimentation, production rollout, and ongoing performance monitoring.</li>\n<li>Build reliable, scalable, and maintainable software in Python and related technologies, applying strong practices for testing, profiling, code review, documentation, and operational readiness.</li>\n<li>Partner with product, engineering, data science, and business stakeholders to define success metrics, prioritize work, and deliver solutions that improve customer and business outcomes.</li>\n<li>Develop and operate machine learning services on cloud infrastructure, with appropriate monitoring, alerting, observability, and safeguards for production performance and reliability.</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>Bachelor&#39;s degree in Computer Science, Engineering, Mathematics, Statistics, or a related technical field, or equivalent practical experience.</li>\n<li>Five or more years of professional experience developing and deploying machine learning models or systems in production.</li>\n<li>Proficiency in Python and SQL, including experience writing production-quality code with automated testing, profiling, debugging, and code review practices.</li>\n<li>Experience with the complete machine learning lifecycle, including data preparation, feature engineering, model evaluation, experimentation, deployment, and production monitoring.</li>\n<li>Experience building and operating machine learning services or data products in a cloud environment such as Google Cloud Platform or Amazon Web Services.</li>\n</ul>\n<h3>Benefits</h3>\n<ul>\n<li>Highly market-competitive compensation</li>\n<li>New hire equity grant and annual refresh grants</li>\n<li>Flexible remote work policy</li>\n</ul>","enriched_at":1793477456724},{"id":"job_32c52f76-5ab","title":"Program Manager, Escalation Management","source_url":"https://job-boards.greenhouse.io/instacart/jobs/8337981","location":"Remote, United States","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Customer Service","description":"<p>We&#39;re transforming the grocery industry</p>\n<p>At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.</p>\n<h3>Overview</h3>\n<p>We are seeking a Program Manager to orchestrate how Instacart responds to its most critical escalations, including executive-raised issues and issues from our most strategic retail partners. When something is urgent, ambiguous, and spans multiple teams, you bring clarity, drive resolution, and make sure it doesn’t happen again. This role reports to the Senior Manager of Customer Experience.</p>\n<p>You’ll be responsible for moving our model from reactive to proactive. That means defining the risk signals that trigger early intervention, building recovery paths for known risk vectors, and turning recurring issues into data-backed product change requests.</p>\n<h3>Responsibilities</h3>\n<h4>Program Operations &amp; SLA Governance</h4>\n<ul>\n<li>Run the escalation operating rhythm end to end: daily case review, weekly escalation review, monthly business review, and quarterly calibration of severity criteria.</li>\n<li>Keep meeting hygiene tight: agendas, decisions logged, and action items assigned with named owners and due dates.</li>\n<li>Manage a central tracker that captures every escalation signal and root-cause action and routes each to a named owner.</li>\n<li>Publish and drive SLAs, and report adherence, escalation cycle time, and signal-to-action lag to leadership weekly.</li>\n</ul>\n<h4>Proactive Service Recovery</h4>\n<ul>\n<li>Define and maintain risk-detection signals that support early intervention.</li>\n<li>Design recovery paths for known risk vectors, so issues are resolved before users have to escalate.</li>\n</ul>\n<h4>Root-Cause &amp; Program Delivery</h4>\n<ul>\n<li>Identify and size the frequency and impact of patterns across escalations, and turn them into effective solutions that reduce repeat issues.</li>\n<li>Drive cross-functional execution with Product, Engineering, Operations, and the rest of Customer Experience so every signal has a destination, every action has an owner, and every outcome is measured.</li>\n</ul>\n<h4>Data, Analytics &amp; Reporting</h4>\n<ul>\n<li>Write SQL queries to investigate spikes, isolate root causes, and answer ad-hoc questions from CX, Product, and Operations leaders.</li>\n<li>Build and maintain dashboards and automated reporting tracking escalation volume, time to resolution, recurring themes, SLA adherence, and partner impact.</li>\n<li>Prepare leaders for key partner meetings, business reviews, and incident readouts with clear, quantified impact.</li>\n</ul>\n<h4>Process &amp; Playbook</h4>\n<ul>\n<li>Define and improve escalation intake, severity criteria, SLAs, and communication standards.</li>\n<li>Build repeatable processes that scale beyond the team.</li>\n</ul>\n<h3>Requirements</h3>\n<h4>Minimum Qualifications</h4>\n<ul>\n<li>[5+] years of program or escalation management experience, preferably in customer experience, contact center, or partner operations.</li>\n<li>Proven ability to run cross-functional programs with named owners, published service-level agreements, and measurable outcomes, without direct authority in fast-moving, high-pressure situations.</li>\n<li>Hands-on analytical skills, including strong SQL and experience with visualization tools (e.g., Looker, Mode, Tableau, or similar) to find patterns and prioritize.</li>\n<li>Understanding of contact center metrics (e.g., Consumer Sentiment, first contact resolution, average handle time, Internal Quality Score) and the operational levers that move them.</li>\n<li>Ability to identify the root causes behind changes in key metrics and recommend a mitigation strategy.</li>\n<li>Track record of building reporting that an executive audience actually uses to make decisions.</li>\n<li>Excellent written and verbal communication, including the ability to synthesize complex topics into a compelling narrative for executives and external partners.</li>\n<li>Sound judgment on what to escalate, to whom, and when, and the ability to navigate ambiguity and shifting priorities, including direct conversations with upset customers, shoppers, and partners.</li>\n<li>Strategic mindset: able to think ahead of where the program is today and help stand up a new operating model rather than maintain an established one.</li>\n<li>High accountability and ownership, with a driven, self-starter approach.</li>\n</ul>\n<h4>Preferred Qualifications</h4>\n<ul>\n<li>Experience writing product feedback or change requests that Product teams accepted and shipped.</li>\n<li>Experience building or scaling an escalation or incident-management process.</li>\n<li>Experience with de-escalation strategies, including customer relationship management.</li>\n<li>Experience with retail, grocery, e-commerce, or marketplace partners.</li>\n<li>Familiarity with tools like Salesforce, JIRA, Slack, etc.</li>\n<li>Highly collaborative, with a track record of building trust across teams and a desire to help others learn.</li>\n</ul>\n<h3>Benefits</h3>\n<p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.</p>","enriched_at":1793477443280},{"id":"job_6b9ce786-c26","title":"Customer Experience T3 Specialist","source_url":"https://job-boards.greenhouse.io/instacart/jobs/8336883","location":"Remote, United States","job_type":"full-time","experience_level":null,"work_arrangement":"remote","category":"Customer Service","description":"<p>At Instacart, we&#39;re transforming the grocery industry by delivering an essential service that customers rely on to get their groceries and household goods.</p>\n<p>As a Customer Experience T3 Specialist, you&#39;ll play a key role in supporting the delivery experience for pharmacy orders and contributing to our mission of empowering healthier living.</p>\n<p>Your responsibilities will include:</p>\n<ul>\n<li>Delivering exceptional service through real-time calls and occasionally emails to customers, shoppers, pharmacists, and retail partners.</li>\n<li>Providing personalized support experiences that reflect empathy, kindness, and professionalism.</li>\n<li>Focusing on ensuring customer satisfaction by supporting Instacart Health initiatives like Fresh Funds and delivery-related inquiries for Rx orders.</li>\n<li>Troubleshooting and resolving complex issues in a fast-paced, dynamic work environment.</li>\n<li>Collaborating with your Manager to streamline processes and improve outcomes.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>1+ years of experience in customer service or call center support.</li>\n<li>Superior communication skills, including clear and professional phone etiquette and excellent written skills.</li>\n<li>Comfort and proficiency with technology, including navigating web-based support platforms and using and troubleshooting smartphone apps.</li>\n<li>Proven ability to multitask, prioritize, and problem-solve in a fast-paced, constantly changing environment.</li>\n<li>Strong sense of empathy, customer advocacy, and sound judgment for creating positive outcomes in difficult or time-sensitive situations.</li>\n</ul>\n<p>Preferred qualifications:</p>\n<ul>\n<li>Experience in delivery-focused customer support, particularly within delivery apps.</li>\n<li>Familiarity with handling inbound customer service calls and/or working within HIPAA-compliant environments.</li>\n<li>Prior experience in a fast-paced, metrics-driven contact center setting.</li>\n<li>Proficiency with customer support tools like Salesforce, Geneys, Admin or similar platforms.</li>\n</ul>\n<p>Work schedule: Wednesday – Sunday, 2:00 PM – 11:00 PM ET or Friday - Tuesday 2:00 PM - 11:00 PM ET.</p>\n<p>Compensation: The base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy.</p>","enriched_at":1793477412239},{"id":"job_59c955f6-cb9","title":"Bilingual Customer Experience T3 Specialist (Spanish)","source_url":"https://job-boards.greenhouse.io/instacart/jobs/8336857","location":"Remote, United States","job_type":null,"experience_level":null,"work_arrangement":"remote","category":"Customer Service","description":"<p>At Instacart, we&#39;re transforming the grocery industry by providing an essential service that customers rely on to get their groceries and household goods. We&#39;re seeking a Bilingual Customer Experience T3 Specialist to join our team, where you&#39;ll play a key role in supporting the delivery experience for pharmacy orders and contributing to our mission of empowering healthier living.</p>\n<p>As a Bilingual Customer Experience T3 Specialist, you&#39;ll be the voice of Instacart, delivering exceptional service through real-time calls and occasionally emails. You&#39;ll work directly with customers, shoppers, pharmacists, and retail partners to create personalized support experiences that reflect empathy, kindness, and professionalism.</p>\n<p>Your work will focus on ensuring customer satisfaction by supporting Instacart Health initiatives like Fresh Funds and delivery-related inquiries for Rx orders, helping users during the moments that matter most.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Take ownership of delivering real-time support to customers with a focus on Rx delivery-related inquiries and Instacart Health programs like Fresh Funds.</li>\n<li>Leverage exceptional problem-solving skills to provide fast, effective resolutions while navigating complex and evolving challenges at scale.</li>\n<li>Thrive in a fast-paced, dynamic work environment where processes may rapidly change, and new priorities emerge without warning.</li>\n<li>Communicate clearly, empathetically, and professionally across all interactions, ensuring a personalized and meaningful service experience that builds lasting trust.</li>\n<li>Embrace operational ownership by proactively identifying trends in customer feedback and collaborating with your Manager to streamline processes and improve outcomes.</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>1+ years of experience in customer service or call center support, with a proven ability to handle high-pressure scenarios.</li>\n<li>Superior communication skills, including clear and professional phone etiquette and excellent written skills.</li>\n<li>Fluency in Spanish, both spoken and written.</li>\n<li>Comfort and proficiency with technology, from navigating web-based support platforms to using and troubleshooting smartphone apps (iPhone/Android).</li>\n<li>A proven ability to multitask, prioritize, and problem-solve in a fast-paced, constantly changing environment.</li>\n<li>A strong sense of empathy, customer advocacy, and sound judgment for creating positive outcomes in difficult or time-sensitive situations.</li>\n</ul>\n<h3>Preferred Qualifications</h3>\n<ul>\n<li>Experience in delivery-focused customer support, particularly within delivery apps.</li>\n<li>Familiarity with handling inbound customer service calls and/or working within HIPAA-compliant environments.</li>\n<li>Prior experience in a fast-paced, metrics-driven contact center setting.</li>\n<li>Proficiency with customer support tools like Salesforce, Geneys, Admin or similar platforms.</li>\n<li>A demonstrated ability to identify trends and provide feedback for continuous improvement in processes and workflows.</li>\n</ul>\n<h3>Benefits</h3>\n<p>Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.</p>","enriched_at":1793477393645}],"category_normalised":[{"category":"engineering","count":25},{"category":"sales","count":15},{"category":"product management","count":14},{"category":"customer service","count":9},{"category":"marketing","count":6},{"category":"finance","count":6},{"category":"design","count":6},{"category":"data science","count":6},{"category":"policy & public affairs","count":3},{"category":"legal","count":3},{"category":"research","count":2},{"category":"human resources","count":1}],"velocity":{"weeks":[{"week_start":"2026-10-19","count":33},{"week_start":"2026-10-26","count":63}],"trend":"stable","wow_pct":91},"momentum":{"recent_14d":96,"prior_14d":0,"growth_pct":0,"classification":"stable"},"salary_vs_industry":{"company_median":191500,"industry_median":null,"percentile":null,"sample_size":53,"by_region":[{"region":"United States","company_median":191500,"industry_median":null,"sample":49},{"region":"Remote","company_median":191875,"industry_median":null,"sample":4}],"transparency_pct":60,"industry_transparency_pct":0,"transparency_warning":false},"market_share":{"company_jobs":96,"industry_total":96,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.259,"skill_weighted_score":0.397,"top_exposed_titles":[{"title":"Senior Software Engineer II, Ads Data Solutions Engineering","count":3,"score":0.288},{"title":"Staff Experience Designer","count":2,"score":0.249},{"title":"Senior Software Engineer, Enterprise AI","count":2,"score":0.288},{"title":"Senior Software Engineer II, Marketing Enablement & Technology","count":2,"score":0.288},{"title":"Senior Sales Engineer","count":2,"score":0.322},{"title":"Senior Product Marketing Manager, Instacart+","count":2,"score":0.32},{"title":"Senior Product Manager, Retailer App Platform & Insights","count":2,"score":0.32},{"title":"Senior Product Manager, AI Control Studio","count":2,"score":0.32},{"title":"Senior Product Manager, Advertiser Experience","count":2,"score":0.32},{"title":"Senior Product Manager, Ad Formats","count":2,"score":0.32}],"top_exposed_skills":[{"skill":"Causal Inference","count":3,"score":0.46},{"skill":"scikit-learn","count":3,"score":0.46},{"skill":"Pandas","count":4,"score":0.417},{"skill":"XGBoost","count":4,"score":0.417},{"skill":"Econometrics","count":3,"score":0.403},{"skill":"Economics","count":3,"score":0.403},{"skill":"C++","count":4,"score":0.374},{"skill":"Large Language Models","count":4,"score":0.374},{"skill":"Java","count":5,"score":0.357},{"skill":"Software Engineering","count":5,"score":0.357}]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"United States","count":54,"share_pct":56.3},{"region":"Canada","count":34,"share_pct":35.4},{"region":"Remote","count":6,"share_pct":6.3},{"region":"Middle East","count":2,"share_pct":2.1}],"emerging":[{"region":"United States","recent_30d":54,"prior_30d":0,"growth_pct":100},{"region":"Canada","recent_30d":34,"prior_30d":0,"growth_pct":100},{"region":"Remote","recent_30d":6,"prior_30d":0,"growth_pct":100}],"shrinking":[]},"seniority_anomalies":{"exec_recent_30d":10,"exec_prior_90d_avg":0,"exec_growth_pct":100,"notable_exec_hires":[{"title":"Director of Product, Logistics","location":"Canada - Remote (ON, AB, BC, or NS Only)","posted_at":"2026-10-26"},{"title":"Director of Product, Logistics","location":"United States - Remote","posted_at":"2026-10-26"},{"title":"Director of Customer Success","location":"United States - Remote","posted_at":"2026-10-26"},{"title":"Director of Customer Success","location":"Canada - Remote (ON, AB, BC, or NS Only)","posted_at":"2026-10-26"},{"title":"Director, AI Solutions Strategy & Planning","location":"Canada - Remote (ON, AB, BC, or NS Only)","posted_at":"2026-10-26"}]},"posting_dynamics":{"median_days_open":7,"industry_median_days_open":null,"long_open_count":0,"closure_rate_pct":22}}}}