{"data":{"company":{"name":"HSBC","slug":"hsbc","logo_url":"https://logos.yubhub.co/portal.careers.hsbc.com.png","canonical_domain":"portal.careers.hsbc.com","editorial":null,"wikidata_id":null,"founded":null,"ceo":null,"founders":[],"hq_location":null,"industry":null,"employee_count":null,"official_website":null,"wikipedia_url":null,"stock_ticker":null,"stock_price":null,"market_cap":null,"revenue":null,"ipo_date":null,"sector":null,"full_time_employees":null,"company_description":null,"twitter_username":null,"linkedin_id":null,"instagram_username":null,"facebook_id":null,"parent_org":null,"country":null,"github_org":null,"github_public_repos":null,"github_followers":null,"github_verified":0,"github_description":null,"github_location":null,"github_blog":null,"github_twitter":null,"stock_exchange":null,"stock_beta":null,"stock_range":null,"stock_is_actively_trading":null,"fmp_image":null,"fmp_address":null,"fmp_city":null,"fmp_state":null,"fmp_country":null,"recent_news":[{"title":"HSBC to hire 100 AI specialists, 100 wealth managers in boost to Singapore hub - Reuters","url":"https://news.google.com/rss/articles/CBMiwgFBVV95cUxNbzRuS0FZMm5DbGhkRlBXS244QndESTlDM0MtMjh5UldRWXg0S3lXOTdKME5ZVVRIczIweEFvMHpxQ1FCUDI2dW5lQnZjMFBIYjVuQjRQTnJ6bmZZN0tFbDZnVXhvVTVCbG9uc0s1MVNqSHIwRENYd25HQnJPbl9ySFNraHVyUU5lQjYwYkxEOG83Qm9jWXVMNTU0ekVkeEJ4Q1kxeUFIa3pxNmZ6eVFiWFZHTVVTRXR5OHFEa2x2OFhQZw?oc=5","publisher":"Reuters","date":"2026-07-27","snippet":"HSBC to hire 100 AI specialists, 100 wealth managers in boost to Singapore hub Reuters"},{"title":"HSBC to Sell Singapore Insurance Business to Allianz for $2.1 Billion - WSJ","url":"https://news.google.com/rss/articles/CBMiqAFBVV95cUxQSXZ3cHdQeDhqY2MyT0tFUjFFQm9VRTZ6YjZhVVdzR002YnQ4T0E2MGxCUkJwckEycjZTWUhiUTJUOG5ISGRCODJDNGhWRXFiUmpJMC1HZWJlSHBHbERNVk5BNDRZaE4xYlB0YTVJanRNcW1MTXNhUFhuOWhyQnBGV0k3Qkg5QVVyblM1TkdSZ0dOd01nUTc2T3FkRVM2eTdwbGRJX3NZeUs?oc=5","publisher":"WSJ","date":"2026-07-24","snippet":"HSBC to Sell Singapore Insurance Business to Allianz for $2.1 Billion WSJ"},{"title":"Blackstone credit arm nears deal for HSBC’s Australian loan book – report - 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HSBC SVNS Series","url":"https://news.google.com/rss/articles/CBMi2AFBVV95cUxPNXBOc1dlTHdZMUtaUlpfbDZsR0tTaS1hYWlsenprSnhtSWdyOGY4ci0wY18tc1lTSlRxZTJfOHo1NHF5NWdSQk10ZXFQTjRzMEFCU3U5NUhSNUtxSThBQ3FIRDdvOGwyZTNoYkQyYzFGOGpRZG5oOEw4V05Pc2htWTBMY0xROTlnc2cycm9nSFNHd0ZFYUlrTy1oSDZ0Xzc3VTBKSzN4R1BvRW5aLXZuSVlLdnY1b1I2QU5fMjdqdVBzUFZ4cmpRVEVOVFk0amtLbWVzNmlOR0s?oc=5","publisher":"HSBC SVNS Series","date":"2026-07-29","snippet":"HSBC SVNS Series and World Championship 2027 schedule confirmed as road to Los Angeles 2028 gathers pace HSBC SVNS Series"}],"search_interest_index":null,"search_interest_trend":null,"wikipedia_monthly_views":null,"hn_mention_count":null,"hn_top_stories":[],"wayback_first_year":null,"sec_incorporation_state":null,"sec_latest_filing_type":null,"sec_latest_filing_date":null,"sec_filings":[],"research_papers_count":null,"research_citations_count":null,"research_h_index":null,"research_topics":[],"is_federal_contractor":null,"earnings_calendar":[],"industry_canonical":null,"enrichment_sources":[],"last_enriched_at":null},"hiring":{"total_jobs":146,"categories":[{"category":"it","count":60},{"category":"finance","count":49},{"category":"engineering","count":32},{"category":"hr","count":2},{"category":"security","count":1},{"category":"operations","count":1},{"category":"legal","count":1}],"experience_levels":[{"level":"senior","count":127},{"level":"mid","count":10},{"level":"entry","count":3},{"level":"executive","count":2}],"work_arrangements":[{"arrangement":"onsite","count":28},{"arrangement":"hybrid","count":1}],"top_titles":[{"title":"Senior Consultant Specialist","count":16},{"title":"Consultant Specialist","count":15},{"title":"Senior Software Engineer","count":13},{"title":"Wealth Relationship Manager","count":6},{"title":"Associate Director, Software Engineering","count":5},{"title":"Sr. Associate Director, Software Engineering","count":3},{"title":"Sr. Associate Director, Data and Analytics","count":3},{"title":"AVP, Financial Engineering","count":3},{"title":"Sr. Associate Director, Software Engineering Specialist","count":2},{"title":"Principal Engineer","count":2},{"title":"Lead Architect","count":2},{"title":"GPS Head of Engineering","count":2},{"title":"Cash Equities Software Engineer","count":2},{"title":"Associate Director, Software Engineering Specialist","count":2},{"title":"Associate Director, Data and Analytics Specialist","count":2}],"locations":[{"location":"guangzhou, guangdong","count":43},{"location":"xi'an, shaanxi","count":21},{"location":"new york, new york","count":11},{"location":"new york","count":7},{"location":"guangzhou","count":7},{"location":"buffalo, new york","count":5},{"location":"xi'an","count":3},{"location":"san francisco, california","count":3},{"location":"mumbai, maharashtra","count":3},{"location":"london","count":3}],"skills":[{"skill":"Python","required":39,"preferred":2,"total":41},{"skill":"Java","required":34,"preferred":3,"total":37},{"skill":"Kubernetes","required":24,"preferred":1,"total":25},{"skill":"AWS","required":20,"preferred":1,"total":21},{"skill":"Google Cloud","required":17,"preferred":3,"total":20},{"skill":"DevOps","required":17,"preferred":1,"total":18},{"skill":"SQL","required":12,"preferred":1,"total":13},{"skill":"Azure","required":11,"preferred":2,"total":13},{"skill":"Docker","required":11,"preferred":1,"total":12},{"skill":"Go","required":11,"preferred":1,"total":12},{"skill":"CI/CD","required":12,"preferred":0,"total":12},{"skill":"Communication","required":11,"preferred":0,"total":11},{"skill":"Communication Skills","required":10,"preferred":0,"total":10},{"skill":"Jenkins","required":9,"preferred":1,"total":10},{"skill":"Agile","required":6,"preferred":3,"total":9},{"skill":"React","required":7,"preferred":2,"total":9},{"skill":"Project Management","required":8,"preferred":0,"total":8},{"skill":"Spring Boot","required":7,"preferred":1,"total":8},{"skill":"Artificial Intelligence","required":7,"preferred":1,"total":8},{"skill":"Series 7","required":6,"preferred":1,"total":7}],"salary_stats":null,"job_types":[{"type":"full-time","count":146}],"latest_jobs":[{"id":"job_7556a1c3-e17","title":"Consultant Specialist - SRE","source_url":"https://portal.careers.hsbc.com/careers/job/563774611806382","location":"Azcapotzalco","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"IT","description":"<p>Join HSBC&#39;s Global Service Center as a Consultant Specialist - SRE. You&#39;ll contribute to the stability, scalability, and automation of cloud-based production environments, ensuring high-performing services.</p>\n<p><strong>Main Activities:</strong></p>\n<ul>\n<li>Maintain and support production systems for high availability, reliability, and scalability.</li>\n<li>Implement SRE best practices, including monitoring, alerting, SLOs/SLIs, and incident response.</li>\n<li>Deploy, configure, and manage containerized applications using Docker and Kubernetes.</li>\n<li>Develop and configure CI/CD pipelines to streamline development and deployment processes.</li>\n<li>Automate repetitive tasks using scripting languages like Python, Bash, or Go.</li>\n<li>Collaborate with teams to address issues and drive improvements.</li>\n<li>Participate in on-call support rotation and incident resolution.</li>\n<li>Document procedures, configurations, and post-incident reviews.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Bachelor&#39;s degree in Computer Science, Engineering, or a related discipline.</li>\n<li>3-5 years of hands-on experience in SRE, DevOps, or Production Support roles.</li>\n<li>Working knowledge of containerization technologies (Docker, Kubernetes, Istio, Helm) and cloud platforms (AWS, Azure, GCP).</li>\n<li>Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK).</li>\n<li>Familiarity with CI/CD tools like Jenkins, GitLab CI.</li>\n<li>Scripting/programming proficiency in Python, Bash, Go.</li>\n<li>Strong troubleshooting skills.</li>\n</ul>\n<p><strong>Preferred Qualifications:</strong></p>\n<ul>\n<li>Experience with infrastructure-as-code tools (Terraform, Ansible).</li>\n<li>Exposure to microservices and distributed systems.</li>\n<li>Awareness of ITIL, incident/change management.</li>\n<li>Experience working in 24x7 or high-availability production environments.</li>\n</ul>\n<p><strong>Benefits:</strong> HSBC offers a comprehensive benefits package, including paid leave for various life events, a culture of well-being, balance, and care.</p>","enriched_at":1785826980154},{"id":"job_dc50f87d-d06","title":"GPS Head of Engineering","source_url":"https://portal.careers.hsbc.com/careers/job/563774612036456","location":"London","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>The GPS Head of Engineering is a hands-on SME engineering role responsible for owning and driving the engineering strategy and delivery quality for GPS.</p>\n<p>The Payments Services Technology team, based across 10 countries, facilitates payments processing, sanctions screening, and clearing and settling of payments via SWIFT and in-country Domestic Payment schemes.</p>\n<p>Key responsibilities:</p>\n<ul>\n<li>Develop and implement a scalable elevated architecture to accelerate business delivery</li>\n<li>Provide thought leadership on DevOps and AI development methodologies</li>\n<li>Manage cross-skilling and re/up-skilling of the organisation</li>\n<li>Lead proactive risk management culture</li>\n<li>Own planning and tracking of financial forecasts and resource planning</li>\n<li>Develop and manage high-performing engineering teams</li>\n<li>Provide SME knowledge in cloud-based micro-service architecture</li>\n<li>Collaborate with engineering and support leads to provide a secure and resilient framework for payments services</li>\n<li>Partner with the GPS AI lead to develop an AI-enabled PDLC</li>\n</ul>\n<p>Desired experience profile:</p>\n<ul>\n<li>13+ years of leadership experience in technology and architecture, preferably in banking and financial services</li>\n<li>Strong knowledge of API technology, containerisation, microservices</li>\n<li>Experience managing/influencing dev teams across multiple locations and geographies</li>\n<li>Ability to drive and lead change in a global organisation</li>\n<li>Strong business and technology acumen</li>\n</ul>","enriched_at":1785826966453},{"id":"job_a685f32b-3b6","title":"PAM Engineer","source_url":"https://portal.careers.hsbc.com/careers/job/563774612053048","location":"Azcapotzalco","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"IT","description":"<p>Join HSBC&#39;s Global Service Center as a PAM Engineer. You&#39;ll work with the IAM Technology team to provide and support critical IAM infrastructure services, including Active Directory, Privileged Access Management (PAM), and Access Governance.</p>\n<p>As a Specialist Engineer within the PAM Technology area, you&#39;ll have the opportunity to work on multiple products and technologies, including Delinea Vault Secret Server or HashiCorp Vault, Windows Server or Linux Server, Ansible, GitHub, Jenkins, and Terraform.</p>\n<p>Your main activities will include:</p>\n<ul>\n<li>Conducting root cause analysis of incidents and implementing measures to prevent recurrence</li>\n<li>Delivering changes in accordance with guidelines and representing them in Change Advisory Board (CAB) meetings as required</li>\n<li>Completing tasks to maintain a stable and resilient service</li>\n<li>Driving continuous improvement in service health and resilience</li>\n<li>Providing data and documentation to internal and external auditors</li>\n<li>Researching, developing, and implementing new solutions to reduce manual work and effort</li>\n<li>Fostering strong relationships with business stakeholders and internal technical teams</li>\n<li>Managing out-of-hours work when required</li>\n<li>Promoting knowledge sharing and mentoring within the team</li>\n</ul>\n<p>HSBC offers a range of benefits, including a paid leave package, opportunities for professional development, flexible working, and a culture of well-being, balance, and care.</p>","enriched_at":1785826953324},{"id":"job_783206dd-a62","title":"AM OI Operations","source_url":"https://portal.careers.hsbc.com/careers/job/563774612040018","location":"Mumbai, Maharashtra","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Finance","description":"<p>We are seeking an experienced professional to join the International Corridor team as an AM OI Operations. The role holder will be responsible for the Banking proposition management initiatives, with a primary focus on performance management.</p>\n<p>The NRI business seeks to enhance the Group&#39;s share of wallet from the Non-Resident Indian (NRI) community. The key focus of this role is to enhance the customer experience ensuring International Service standards are high, and by joining up with overseas entities in key markets to make HSBC more relevant to the NRI community.</p>\n<p>Key responsibilities:</p>\n<ul>\n<li>Manage cross-border proposition and process</li>\n<li>Own client life cycle management and client communication to increase client experience</li>\n<li>Drive business metrics and delivery through branches, contact center, and RMs</li>\n<li>Work closely with overseas HSBC entities, teams, and branches to enhance the international proposition</li>\n<li>Work closely with control, compliance, operations, etc., teams to create/enhance customer journeys, processes, product offering in adherence to cross-border framework and local regulatory guidelines</li>\n<li>Manage BAU activities, reporting, control checks, etc.</li>\n<li>Conduct portfolio analytics to drive business objectives and efficacy across channels</li>\n<li>Stakeholder management is a key requirement of the role, both global and local</li>\n</ul>\n<p>Mandatory requirements:</p>\n<ul>\n<li>Minimum Education – Bachelors (BCOM, BA/BS) / Masters (MBA)</li>\n<li>Excellent Excel skills and operation knowledge in banking (1 year)</li>\n<li>2 years of experience</li>\n<li>Familiarity with AI-enabled tools is an advantage</li>\n</ul>","enriched_at":1785792327668},{"id":"job_2fadf776-35d","title":"VP Institutional Sales","source_url":"https://portal.careers.hsbc.com/careers/job/563774612043495","location":"Mumbai, Maharashtra","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Finance","description":"<p>Join HSBC&#39;s Institutional Sales team in Mumbai as a Vice President, responsible for increasing Assets Under Management (AUM) for HSBC Asset Management (India). You&#39;ll focus on selling debt funds, equity and hybrid funds, and other investment products to institutional clients, including Group Entities, mid/small corporates, MNCs, family offices, banks, and insurance companies.</p>\n<p>Your primary responsibility will be to generate AUM sales from the institutional segment, while also disseminating information and feedback to design and offer viable investment products. This role requires strong selling skills, relationship management skills, and the ability to service top-notch organisations and demanding treasury teams.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Increasing market share for HSBC products among existing clients in Mumbai</li>\n<li>Expanding the existing client base in Mumbai</li>\n<li>Managing relationships with distributors and key institutional clients</li>\n<li>Communicating portfolio strategy and market views periodically</li>\n<li>Enhancing customer engagement through seminars, training workshops, and other initiatives</li>\n<li>Ensuring sales targets are achieved</li>\n<li>Contributing to customer service initiatives and working closely with the Service/Operations team</li>\n</ul>\n<p>You&#39;ll need:</p>\n<ul>\n<li>A good understanding of mutual fund products and institutional client needs</li>\n<li>Strong selling skills and commercial acumen</li>\n<li>Excellent verbal and written communication, leadership, and interpersonal skills</li>\n<li>A graduate/postgraduate degree with 7-18 years of experience in institutional sales</li>\n<li>Valid NISM certification</li>\n<li>Familiarity with AI-enabled tools is an advantage</li>\n</ul>","enriched_at":1785792313962},{"id":"job_94eca6fb-047","title":"Vice President (Performance and Rewards) Analytics","source_url":"https://portal.careers.hsbc.com/careers/job/563774612035314","location":"Bangalore, Karnataka","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"HR","description":"<p>Some careers have more impact than others. If you&#39;re looking for a career where you can make a real impression, join HSBC and discover how valued you&#39;ll be.</p>\n<p>HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.</p>\n<p>We are currently seeking an experienced professional to join our team in the role of Vice President Performance &amp; Reward Analytics.</p>\n<p>In this role you&#39;ll:</p>\n<ul>\n<li>Develop relationships and consult with business and HR stakeholders to understand requirements, design and implement all Performance &amp; Rewards models (fixed and variable pay) and analytics.</li>\n<li>Interface with the business to understand and formulate context, requirements, and business outcomes. Diagnose a given business problem and devise the best solution / methodology.</li>\n<li>Use consulting frameworks and critical thinking techniques to ensure an effective approach to identifying answering the right business questions.</li>\n<li>Translate business issues in hypotheses, identify the most appropriate analysis techniques, set up experiments to test hypotheses empirically, and translate findings in actionable insights.</li>\n<li>Manage the P&amp;R analytics team of data scientists and data analysts, to: Conduct detailed modelling and analysis of pay scenarios and outcomes for large populations. Maintain variable pay funding models ensuring adherence to Group model risk requirements.</li>\n<li>Rationalise large and complex datasets from different sources. Develop scripts and libraries designed to join, rationalise, describe and predict.</li>\n<li>Design and deliver research and deep analysis of projects across multiple stakeholders (internal and/or external) utilising effective visualisation techniques and storytelling.</li>\n<li>Support risk and issue identification, reporting and devising interventions to mitigate where applicable. Contribute to analytical thought leadership in P&amp;R, HR and business forums.</li>\n<li>Develop and maintain Fixed Pay model and Fixed Pay ranges ensuring adherence to Group model risk requirements. Support the variable pay accrual and allocation processes including assessment of Group performance, modelling variable pay outcomes.</li>\n</ul>\n<p>To be successful you should have:</p>\n<ul>\n<li>10- 12+ yrs of experience of working in a large matrixed organisation, ideally international. A proven track record of excellent people management.</li>\n<li>Business acumen and financial acuity with ability to apply critical analysis and judgment when reviewing activities.</li>\n<li>Ability to understand and manage large complex HR data sets, models and analysis.</li>\n<li>Advanced Excel skills. Skills in Python is required, python modeling, experience in developing pay review models, compensation models using python.</li>\n<li>Knowledge of contemporary visualisation tools (e.g. Tableau/Power BI) and techniques.</li>\n<li>Ability to ensure that deadlines are appropriately planned for and met, particularly in a pressurised and deadline driven environment.</li>\n<li>Ability to communicate complex information in a succinct and credible manner, both orally and written, directly with senior management.</li>\n<li>A highly collaborative approach to work with an ability to influence colleagues, particularly within HR and Finance.</li>\n<li>Ability to work flexibly, take responsibility for all areas of work as required and adapt to change.</li>\n</ul>\n<p>You&#39;ll achieve more at HSBC. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment.</p>","enriched_at":1785792304040},{"id":"job_c2cf3996-302","title":"GPS Head of Engineering","source_url":"https://portal.careers.hsbc.com/careers/job/563774612036456","location":"London","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>The GPS Head of Engineering is a hands-on SME engineering role responsible for owning and driving the engineering strategy and delivery quality for GPS.</p>\n<p>The Payments Services Technology team, based across 10 countries, facilitates payments processing, sanctions screening, and clearing and settling of payments via SWIFT and in-country Domestic Payment schemes.</p>\n<p>Key responsibilities:</p>\n<ul>\n<li>Develop and implement a scalable elevated architecture to accelerate business delivery</li>\n<li>Provide thought leadership on DevOps and AI development methodologies</li>\n<li>Manage cross-functional teams and stakeholders across Technology, Ops, and Business teams</li>\n<li>Ensure strong operating environment for high-quality delivery, faster time-to-market, and continual productivity improvements</li>\n<li>Lead proactive risk management culture and provide SME knowledge in cloud-based micro-service architecture</li>\n</ul>\n<p>The ideal candidate will have 13+ years of leadership experience in technology and architecture, preferably in Banking and financial services, with a strong understanding of API technology, containerisation, microservices, and regulatory requirements.</p>\n<p>We offer a competitive salary and benefits package, and we&#39;re committed to creating diverse and inclusive workplaces where everyone can be at their best.</p>","enriched_at":1785792284092},{"id":"job_56232a04-812","title":"Consultant Specialist","source_url":"https://portal.careers.hsbc.com/careers/job/563774612043584","location":"Xi'an, Shaanxi","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"IT","description":"<p>We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.</p>\n<p><strong>Principal Responsibilities:</strong></p>\n<ul>\n<li>Define test strategy and test approach</li>\n<li>Prepare test plans and schedules</li>\n<li>Design test cases and conditions coverage/traceability matrices</li>\n<li>Conduct test execution with evidence and progress update reports</li>\n<li>Drive defect calls and align understanding between engineering, BA/business, and testing</li>\n<li>Provide test completion reports/sign-off certifications</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Clearly understand business requirements and ask valid questions</li>\n<li>Involve earlier and provide input/delivery earlier, considering code change impact, architecture solutions, and system dependencies</li>\n<li>Prioritise backlogs/test cases/change requests and align with stakeholders</li>\n<li>Provide realistic testing plans, timelines, and resourcing</li>\n<li>Make good use of existing automation frameworks/tools and build new tools to improve productivity</li>\n<li>Maintain strong relationships with teammates and partners across different teams</li>\n</ul>\n<p><strong>What You&#39;ll Achieve:</strong> You&#39;ll achieve more when you join HSBC. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected, and opinions count.</p>","enriched_at":1785792276126},{"id":"job_7dc65324-b5b","title":"SVP, Head of Distribution Ops and Support","source_url":"https://portal.careers.hsbc.com/careers/job/563774612036873","location":"Taguig, National Capital Region (NCR)","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Finance","description":"<p>We are currently seeking an experienced professional to join our team in the role of SVP, Head of Distribution Ops and Support.</p>\n<p>Role Purpose To oversee, monitor and control the Customer Channels Operations, IWPB Distribution Support Team, and all units of the Contact Center migrated to Global Contact Centre Shared Operations (SO) in HDPP, providing support to all frontline customer channels.</p>\n<p>This includes supporting the delivery of Distribution’s service and sales, ensuring the teams’ operational quality in performing enhanced Customer Due Diligence, remediation, and other Channels servicing and back office related functions.</p>\n<p>Job holder is expected to manage operational discussions between HBAP and SO team, providing suggestions/solutions to allow business units to focus on sales and service.</p>\n<p>The jobholder also acts as an advisor to the Branches, providing advise and assistance concerning branch operations and shares relevant procedures, guidelines, audit issues, and best practices with the help of Branch Network Operations Control Manager.</p>\n<p>Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.</p>\n<p>Maintains the levels of operational integrity prescribed by the bank’s procedure manuals.</p>\n<p>Provides support to the Distribution team by driving business performance, through data collation and analysis, to ensure that sales and service KPIs are met.</p>\n<p>Act as lead for Enhanced Customer Due Diligence work within the IWPB Global Standard program.</p>\n<p>Work with Service Delivery, GS, RCO, Change Delivery and local, regional and global project teams to ensure policies, procedures, trainings, technologies and plans are duly executed.</p>\n<p>Manages operational risk, including its identification, assessment, mitigation &amp; control, loss identification &amp; reporting.</p>\n<p>Principal Accountabilities:</p>\n<ul>\n<li>Ensures robust operational platform is achieved across Distribution frontline channels</li>\n<li>Oversee the operational requirements of branches, Contact Centre processes, to ensure proper support is provided to enable the frontline teams to focus on high value transactions</li>\n<li>Close collaboration and alignment with the branches, RMs and Contact Center for migration/centralization opportunities</li>\n<li>Challenge requirements and processes that are ineffective or do not mitigate risks/negative impact on business with the goal of efficiency</li>\n<li>Provide the frontline teams with operational support and advice, to meet/exceed agreed customer satisfaction levels in terms of turn-around time and resolution of process-related cases</li>\n<li>Optimizes Market position and share whilst delivering consistent, excellent and rewarding service both externally and internally</li>\n<li>Responsible for the general management and overall performance and direction of Contact Centre Services which has been migrated to HDPP</li>\n<li>Works, coordinates and gives feedback to Shared Ops (HDPP) and the Distribution Teams on how best to meet customer needs</li>\n<li>Engage other business partners (LGA, RCO , CMP, SFR, ISR) on operations related concerns which warrants their attention</li>\n<li>Work closely with various parties from RCO, FCC, AML, CVM, RC, GSC, Training and Comms, Channels (direct, branch, etc.) and DBS to ensure the team’s operations are compliant and properly supported</li>\n<li>Deliver outstanding customer service and drive to achieve exceptional customer satisfaction</li>\n</ul>\n<p>Qualifications:</p>\n<ul>\n<li>Good customer orientation with inclination towards service and client satisfaction</li>\n<li>Good communication and interpersonal skills</li>\n<li>Required five to ten years of working experience</li>\n</ul>","enriched_at":1785792273494},{"id":"job_96678419-10e","title":"AM Premier Services","source_url":"https://portal.careers.hsbc.com/careers/job/563774612040004","location":"Mumbai, Maharashtra","job_type":"full-time","experience_level":"mid","work_arrangement":"onsite","category":"Finance","description":"<p>The Premier Service Manager (PSM) role is a pivotal position within the International Wealth and Premier Banking (IWPB) branch network.</p>\n<p>You will provide high-quality support to a team of Premier Relationship Managers (PRMs) to achieve income plans through acquisition, cross-sales, retention, and growth.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Acting as the first point of contact for clients in the absence of PRMs, ensuring seamless service and relationship management.</li>\n<li>Building extensive knowledge of HSBC systems and procedures to effectively handle client needs and improve process efficiencies.</li>\n<li>Proactively identifying opportunities to enhance customer service and process efficiencies.</li>\n<li>Ensuring clients consistently receive professional, premium service that exceeds expectations.</li>\n<li>Maintaining high standards of control and operational practices in line with HSBC&#39;s expectations.</li>\n<li>Enhancing customer confidence in HSBC&#39;s Global Premier proposition through systematic and regular communication.</li>\n<li>Attaining key performance indicators (KPIs) by acquiring new customers and promoting credit card and general insurance products.</li>\n<li>Meeting KPIs for referrals and cross-selling opportunities.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Graduate degree.</li>\n<li>Minimum of two to five years of experience in a customer service or banking environment.</li>\n<li>Holistic understanding of branch operations and processes.</li>\n<li>Sound understanding of the company&#39;s customer service requirements.</li>\n</ul>\n<p>Preferred skills:</p>\n<ul>\n<li>Exceptional and updated knowledge of banking products, systems, and processes.</li>\n<li>Well-organized with a professional image and extraordinary business focus.</li>\n<li>Strong customer orientation and ability to provide exemplary service.</li>\n<li>Self-motivated with the drive to overachieve on goals and targets.</li>\n<li>Ability to build close relationships with team members and skillful association with support group colleagues.</li>\n</ul>\n<p>Skills:</p>\n<ul>\n<li>Exceptional Communication Skills.</li>\n<li>Strong Interpersonal Skills.</li>\n<li>Highly Organized.</li>\n<li>Collaborative Team 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