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You will define what it is: how capabilities are packaged and priced, how partners discover and integrate them, and how the marketplace evolves as a platform business.</p>\n<p>Your day-to-day would look like:</p>\n<ul>\n<li>Defining the HTS API Marketplace and structuring capabilities</li>\n<li>Coordinating with capability PMs to understand roadmaps and translate into API products</li>\n<li>Owning the commercial model and platform vs. variable fee decisions</li>\n<li>Building the developer and partner experience from scratch</li>\n<li>Using AI tools and rapid prototyping to test ideas quickly</li>\n<li>Establishing the go-to-market motion for the marketplace</li>\n<li>Owning the marketplace revenue P&amp;L</li>\n</ul>\n<p>The ideal candidate has:</p>\n<ul>\n<li>7+ years of Product Management experience</li>\n<li>Demonstrated experience building developer-facing or B2B marketplace products</li>\n<li>AI-native working style</li>\n<li>Strong understanding of marketplace economics</li>\n<li>Ability to coordinate across multiple product teams</li>\n<li>Experience working with external enterprise partners</li>\n<li>Strong fluency with SQL and large-scale datasets</li>\n<li>Exceptional written and verbal communication</li>\n</ul>\n<p>Perks and benefits include:</p>\n<ul>\n<li>Competitive salary and equity packages</li>\n<li>100% employee premiums for private medical insurances</li>\n<li>Supplemental Social Security coverage</li>\n<li>Tax-advantageous savings vehicle with matching contributions</li>\n<li>Generous parental leave</li>\n<li>Unlimited PTO</li>\n<li>Flexdesk coworking pass and work-from-home stipend</li>\n<li>Carrot Cash travel stipend</li>\n<li>Monthly subsidy for teleworking utilities</li>\n</ul>","enriched_at":1793482928082},{"id":"job_4773dd05-40e","title":"Finance & Strategy Manager","source_url":"https://jobs.ashbyhq.com/hopper/fee876d2-b5dd-44fa-a336-e81f3e12c4ae","location":"New York - Remote; Chicago - Remote; Denver - Remote; San Francisco - Remote","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Finance","description":"<h3>Compensation</h3>\n<p>The annual total compensation for this position ranges from $200,000 to $220,000 USD. Total compensation will include base salary and equity (options), other potential incentives as per the &quot;perks and benefits&quot; section. Base salary will be determined by candidates&#39; relevant qualifications, knowledge, skills and work experience.</p>\n<h3>About the Role</h3>\n<p>As a Finance &amp; Strategy Manager at Hopper, you will be a finance partner to business leaders across the company, helping them understand performance, evaluate opportunities and make better decisions. You will build the models behind our forecasts, partnerships and strategic plans, lead business reviews, and turn analysis into clear recommendations for senior leadership and the CFO.</p>\n<h3>What would your day-to-day look like</h3>\n<ul>\n<li>Build and maintain integrated financial models, scenario and sensitivity analyses, and business cases for new products, partnerships and investments</li>\n<li>Evaluate the economics of new commercial agreements (pricing, revenue share, unit economics, ROI) and help shape deal terms with business leaders</li>\n<li>Support fundraising, M&amp;A and capital allocation decisions, including the models and analysis behind them</li>\n<li>Own the monthly and quarterly forecast for the areas you support, and contribute to the annual budget and long-range plan by building the driver-based models and inputs that connect operational metrics to P&amp;L outcomes</li>\n<li>Lead monthly and quarterly reviews of actuals vs. plan and forecast, explain variances, and flag risks and opportunities to business leaders</li>\n<li>Partner with leadership on high-impact questions such as market sizing, investment prioritization and cost optimization</li>\n<li>Prepare clear, executive-, board- and investor-ready materials that tell the story behind the numbers</li>\n<li>Use SQL, BigQuery and AI tools to automate recurring reporting and analysis so the team spends less time handling data and more time on insight</li>\n</ul>\n<h3>An ideal candidate has</h3>\n<ul>\n<li>4+ years of experience in investment banking, corporate development, private equity, strategic finance or FP&amp;A. Investment banking or private equity experience (Analyst or Associate) is preferred</li>\n<li>Advanced financial modeling skills: three-statement models, DCF, scenario and sensitivity analysis. Expert in Excel / Google Sheets</li>\n<li>Solid understanding of accounting and how the three financial statements connect</li>\n<li>Excellent communication skills, with the ability to explain financial concepts to non-finance partners and present confidently to senior leaders</li>\n<li>Working knowledge of SQL, or a demonstrated ability to pick up technical tools quickly</li>\n<li>Hands-on use of AI tools (Claude, ChatGPT, Copilot, etc.) to work faster and automate repetitive work</li>\n<li>Strong ownership, comfort with ambiguity and a builder mindset. Hopper moves fast</li>\n<li>A degree in Finance, Economics, Business, Math, Engineering or another quantitative discipline</li>\n</ul>\n<h3>Nice to have</h3>\n<ul>\n<li>Experience in tech, fintech, travel, marketplaces or B2B partnerships</li>\n<li>Experience with Python and/or BI tools (Looker, Tableau, etc.)</li>\n<li>CFA, CPA or MBA</li>\n</ul>\n<h3>Perks and benefits of working with us</h3>\n<ul>\n<li>Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages</li>\n<li>Unlimited PTO</li>\n<li>Carrot Cash travel stipend</li>\n<li>Access to co-working space on demand through FlexDesk AND Work-from-home stipend</li>\n<li>Generous parental leave, much above industry standards</li>\n<li>Entrepreneurial culture where pushing limits and taking risks is everyday business</li>\n<li>Open communication with management and company leadership</li>\n<li>Small, dynamic teams = massive impact</li>\n<li>100% employer paid Medical, Dental and Vision coverage for employees</li>\n<li>Access to Disability &amp; Life insurance</li>\n<li>Health Reimbursement Account (HRA)</li>\n<li>DCA/ FSA and access to 401k plan</li>\n</ul>","enriched_at":1793461943712},{"id":"job_83b13817-ac4","title":"Principal Product Manager, HTS API Marketplace","source_url":"https://jobs.ashbyhq.com/hopper/1546aad3-dfde-4a94-bc30-52f0a0f84330","location":"Brazil - Remote; Curitiba - Remote; Rio de Janeiro - Remote; São Paulo - Remote","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Product Management","description":"<p>We are seeking an exceptional Principal Product Manager to build the HTS API Marketplace , the commercial and developer-facing layer through which enterprise partners access Hopper&#39;s lodging and cars capabilities.</p>\n<p>This is a true 0-to-1 role. You will be the person who defines what it is: how capabilities are packaged and priced, how partners discover and integrate them, and how the marketplace evolves as a platform business. The underlying technical capabilities , connectivity orchestration, pricing and sort, content mapping, the extranet , are owned by dedicated capability teams. Your job is to work closely with those PMs to understand, package, and commercially expose those capabilities as coherent, enterprise-grade API products.</p>\n<p>You will partner with Engineering, Data Science, Commercial, Finance, and Supply , and coordinate tightly with other PMs across the organization , to bring the marketplace from concept to a revenue-generating platform.</p>\n<p><strong>What would your day-to-day look like:</strong></p>\n<ul>\n<li>Define what the HTS API Marketplace is: how capabilities are structured, packaged, and priced across a portfolio spanning HTS Connect, Search Polygons, Autocomplete, Ranking, Content &amp; Property Mapping, Room Mapping, Deduplication/Auction, Pricing, Extranet, Taxes, and Custom Deals Engine.</li>\n</ul>\n<ul>\n<li>Coordinate with capability PMs , who own the underlying technical systems , to understand each capability&#39;s roadmap, constraints, and customization surface, and translate that into externally-consumable API products.</li>\n</ul>\n<ul>\n<li>Own the commercial model for the marketplace: platform vs. variable fee decisions, take rate structure per capability, enterprise packaging, and the custom deals framework for large partners with differentiated customer segments.</li>\n</ul>\n<ul>\n<li>Build the developer and partner experience from scratch: API specifications, partner onboarding flows, documentation standards, sandbox environments, and integration tooling that minimizes time-to-first-value.</li>\n</ul>\n<ul>\n<li>Use AI tools and rapid prototyping to test ideas quickly , mock API responses, prototype partner portals, simulate pricing and ranking configurations , before committing engineering resources.</li>\n</ul>\n<ul>\n<li>Establish the go-to-market motion for the marketplace: work with Commercial to identify the right partners for each capability, sequence launches, and define what a successful commercial rollout looks like.</li>\n</ul>\n<ul>\n<li>Own the marketplace revenue P&amp;L: model and track GBV, take rate, and per-capability unit economics in partnership with Finance.</li>\n</ul>\n<p><strong>Qualifications</strong></p>\n<ul>\n<li>7+ years of Product Management experience, with at least one 0-to-1 product you built from concept to commercial launch.</li>\n</ul>\n<ul>\n<li>Demonstrated experience building developer-facing or B2B marketplace products, including ownership of API product design, developer experience, and commercial packaging for enterprise customers.</li>\n</ul>\n<ul>\n<li>AI-native working style: you use LLMs and vibe coding as first-line tools for prototyping, not as novelties. You have built working demos, mockups, or proof-of-concepts using AI before handing work to engineering.</li>\n</ul>\n<ul>\n<li>Strong understanding of marketplace economics: take rates, supply-side incentives, demand-side optimization, and the design of platform vs. variable commercial models.</li>\n</ul>\n<ul>\n<li>Ability to coordinate effectively across multiple product teams , you can synthesize roadmaps, surface dependencies, and drive cross-team alignment without owning the underlying engineering.</li>\n</ul>\n<ul>\n<li>Experience working with external enterprise partners: translating commercial needs into product requirements and managing partner expectations through multi-phase rollouts.</li>\n</ul>\n<ul>\n<li>Strong fluency with SQL and large-scale transactional or operational datasets.</li>\n</ul>\n<ul>\n<li>Exceptional written and verbal communication, including the ability to write crisp API and product documentation.</li>\n</ul>\n<p><strong>Perks &amp; benefits of working with us:</strong></p>\n<ul>\n<li>Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.</li>\n</ul>\n<ul>\n<li>Hopper will offer and cover 100% of employee premiums for private Major &amp; Minor Medical insurances.</li>\n</ul>\n<ul>\n<li>Hopper supplements Social Security coverage for liability benefits with Private insurance to cover you and your loved ones from Day 1.</li>\n</ul>\n<ul>\n<li>Hopper provides employees with a tax-advantageous and secured savings vehicle and matches up to a percentage of employee contributions.</li>\n</ul>\n<ul>\n<li>Please ask us about our very generous parental leave, much above industry standards!.</li>\n</ul>\n<ul>\n<li>Unlimited PTO.</li>\n</ul>\n<ul>\n<li>Flexdesk coworking All Access Pass AND Work-from-home stipend.</li>\n</ul>\n<ul>\n<li>Carrot Cash travel stipend.</li>\n</ul>\n<ul>\n<li>Hopper offers a monthly subsidy to pay for teleworking utilities.</li>\n</ul>\n<ul>\n<li>An entrepreneurial culture where pushing limits and taking risks is everyday business.</li>\n</ul>\n<ul>\n<li>Open communication with management and company leadership.</li>\n</ul>\n<ul>\n<li>Small, dynamic teams = massive impact.</li>\n</ul>","enriched_at":1793203464610},{"id":"job_0ada779a-ecb","title":"Principal Product Manager, HTS API Marketplace","source_url":"https://jobs.ashbyhq.com/hopper/37c6d60e-1bd3-4b11-a8e4-25d06df752fc","location":"US - Remote; Austin - Remote; California - Remote; Chicago - Remote; New York - Remote; Seattle - Remote; Washington D.C. - Remote","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Product Management","description":"<p>We are seeking an exceptional Principal Product Manager to build the HTS API Marketplace , the commercial and developer-facing layer through which enterprise partners access Hopper&#39;s lodging and cars capabilities.</p>\n<p>This is a true 0-to-1 role. You will define what it is: how capabilities are packaged and priced, how partners discover and integrate them, and how the marketplace evolves as a platform business.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Define what the HTS API Marketplace is: how capabilities are structured, packaged, and priced across a portfolio spanning HTS Connect, Search Polygons, Autocomplete, Ranking, Content &amp; Property Mapping, Room Mapping, Deduplication/Auction, Pricing, Extranet, Taxes, and Custom Deals Engine.</li>\n<li>Coordinate with capability PMs , who own the underlying technical systems , to understand each capability&#39;s roadmap, constraints, and customization surface, and translate that into externally-consumable API products.</li>\n<li>Own the commercial model for the marketplace: platform vs. variable fee decisions, take rate structure per capability, enterprise packaging, and the custom deals framework for large partners with differentiated customer segments.</li>\n<li>Build the developer and partner experience from scratch: API specifications, partner onboarding flows, documentation standards, sandbox environments, and integration tooling that minimizes time-to-first-value.</li>\n<li>Use AI tools and rapid prototyping to test ideas quickly , mock API responses, prototype partner portals, simulate pricing and ranking configurations , before committing engineering resources.</li>\n<li>Establish the go-to-market motion for the marketplace: work with Commercial to identify the right partners for each capability, sequence launches, and define what a successful commercial rollout looks like.</li>\n<li>Own the marketplace revenue P&amp;L: model and track GBV, take rate, and per-capability unit economics in partnership with Finance.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>7+ years of Product Management experience, with at least one 0-to-1 product you built from concept to commercial launch.</li>\n<li>Demonstrated experience building developer-facing or B2B marketplace products, including ownership of API product design, developer experience, and commercial packaging for enterprise customers.</li>\n<li>AI-native working style: you use LLMs and vibe coding as first-line tools for prototyping, not as novelties.</li>\n<li>Strong understanding of marketplace economics: take rates, supply-side incentives, demand-side optimization, and the design of platform vs. variable commercial models.</li>\n<li>Ability to coordinate effectively across multiple product teams , you can synthesize roadmaps, surface dependencies, and drive cross-team alignment without owning the underlying engineering.</li>\n<li>Experience working with external enterprise partners: translating commercial needs into product requirements and managing partner expectations through multi-phase rollouts.</li>\n<li>Strong fluency with SQL and large-scale transactional or operational datasets.</li>\n<li>Exceptional written and verbal communication, including the ability to write crisp API and product documentation.</li>\n</ul>\n<p><strong>Nice to Have:</strong></p>\n<ul>\n<li>Experience in travel commerce (lodging, cars, flights) or adjacent industries such as fintech, ads, or marketplace infrastructure.</li>\n<li>Background in connectivity, distribution, or supplier technology (GDS, channel managers, OTA APIs).</li>\n<li>Prior experience in Engineering, Data Science, or a technical role.</li>\n<li>Familiarity with auction or deduplication mechanics, dynamic pricing systems, or recommendation and ranking models.</li>\n</ul>\n<p><strong>Benefits:</strong></p>\n<ul>\n<li>Competitive salary ranging from $250,000 to $350,000 USD.</li>\n<li>Equity (options / RSUs).</li>\n<li>Sign-on bonus.</li>\n<li>Unlimited PTO.</li>\n<li>Carrot Cash travel stipend.</li>\n<li>Access to co-working space on demand through FlexDesk AND Work-from-home stipend.</li>\n<li>Generous parental leave.</li>\n<li>Entrepreneurial culture.</li>\n<li>Open communication with management and company leadership.</li>\n<li>Small, dynamic teams = massive impact.</li>\n<li>100% employer-paid Medical, Dental, and Vision coverage for employees.</li>\n<li>Access to Disability &amp; Life insurance.</li>\n<li>Health Reimbursement Account (HRA).</li>\n<li>DCA/ FSA and access to 401k plan.</li>\n</ul>","enriched_at":1793175935035},{"id":"job_62f6d41a-bfd","title":"Principal Product Manager- Conversational AI","source_url":"https://jobs.ashbyhq.com/hopper/8e179874-df96-4fd0-aa72-8e38586db6aa","location":"England","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Product Management","description":"<h3>About the Role</h3>\n<p>HTS Assist is Hopper&#39;s agentic AI assistant for travel, resolving real customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world. Voice carries its own product problems, from latency and turn-taking to escalation timing when a human is on the line, and this role owns both surfaces with equal depth.</p>\n<p>As Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers. This is a deliberately design-leaning role, and you will be the day-to-day design decision-maker, shaping flows and interfaces directly in close partnership with partner design teams and our in-house designer.</p>\n<h3>What would your day-to-day look like</h3>\n<ul>\n<li>Own the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to the interfaces partners embed in their apps and websites</li>\n<li>Set the product bar for voice specifically, covering latency, turn-taking, barge-in handling, localization, realtime voice and ASR/TTS quality, since a caller&#39;s tolerance for a bad interaction is lower than a chat user&#39;s</li>\n<li>Engage enterprise partners through discovery, requirement shaping, and launch decisions, translating partner asks into product choices that keep one product serving many partners</li>\n<li>Partner with Partner Solutions on implementation and onboarding</li>\n<li>Drive design daily, working hands-on in Figma to produce flows and wireframes, and partner with design on high-fidelity and production assets</li>\n<li>Build working prototypes using AI coding tools where they beat a written spec, to test conversation flows and interface ideas</li>\n<li>Define and defend quality bars with the evaluation team, covering resolution rate, containment, escalation correctness, and conversation quality across both chat and voice</li>\n<li>Specify agent behavior in detail, including resolution, tone, escalation policy, guardrails, and edge cases, and iterate from production conversation data</li>\n<li>Stay close to GTM, Partner Solutions, and Success teams, feeding what the field learns back into the roadmap</li>\n</ul>\n<h3>An ideal candidate has</h3>\n<ul>\n<li>8+ years of product management experience, including principal or lead-level ownership of a customer-facing product, with direct experience shipping voice-based conversational products such as IVR, voice bots, or contact center voice automation</li>\n<li>Hands-on ownership of a production voice product, not only chat or text-based conversational AI, with working knowledge of ASR/TTS tradeoffs, latency budgets, and turn-taking or barge-in design. <strong>This is a required skillset</strong></li>\n<li>Design fluency, comfortable manipulating design files and producing flows and basic mocks solo in Figma, having operated as a de facto design lead on a lean team</li>\n<li>The ability to write enough code to get a prototype working without waiting on an engineer, treating AI tools as a normal part of how they build</li>\n<li>Hands-on front-end experience, having built or shipped web front ends and able to engage engineers credibly</li>\n<li>Deep partner-facing experience with enterprise clients, ideally in regulated industries, shaping requirements and launch decisions at the product level</li>\n<li>A data-driven approach grounded in customer service and automation metrics, including resolution, containment, CSAT, and escalation quality</li>\n<li>Working familiarity with LLM-based products, including prompt and behavior design, AI quality practices, and their failure modes</li>\n</ul>\n<h3>Perks and benefits of working with us</h3>\n<ul>\n<li>Well-funded and proven startup with large ambitions, competitive salary, upsides of pre-IPO equity packages</li>\n<li>Hopper covers 100% of the premiums for the employee for a group insurance plan through Vitality Health</li>\n<li>Automatic contributions when you start with Hopper through Smart Pension</li>\n<li>Please ask us about our very generous parental leave, much above industry standards</li>\n<li>Access to co-working space on demand through FlexDesk and a work-from-home stipend</li>\n<li>Carrot Cash travel stipend</li>\n<li>Unlimited PTO</li>\n<li>Entrepreneurial culture where pushing limits and taking risks is everyday business</li>\n<li>Open communication with management and company leadership</li>\n<li>Small, dynamic teams with massive impact</li>\n</ul>","enriched_at":1793146310459},{"id":"job_a1e98ce3-687","title":"Principal Product Manager, HTS API Marketplace","source_url":"https://jobs.ashbyhq.com/hopper/5ba86110-025f-407a-8460-39bb5a0ecaf6","location":"Ontario - Remote; Toronto - Remote; Vancouver - Remote","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Product Management","description":"<p>We are seeking an exceptional Principal Product Manager to build the HTS API Marketplace , the commercial and developer-facing layer through which enterprise partners access Hopper&#39;s lodging and cars capabilities.</p>\n<p>This is a true 0-to-1 role. You will define what it is: how capabilities are packaged and priced, how partners discover and integrate them, and how the marketplace evolves as a platform business.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Define what the HTS API Marketplace is: how capabilities are structured, packaged, and priced across a portfolio spanning HTS Connect, Search Polygons, Autocomplete, Ranking, Content &amp; Property Mapping, Room Mapping, Deduplication/Auction, Pricing, Extranet, Taxes, and Custom Deals Engine.</li>\n<li>Coordinate with capability PMs , who own the underlying technical systems , to understand each capability&#39;s roadmap, constraints, and customization surface, and translate that into externally-consumable API products.</li>\n<li>Own the commercial model for the marketplace: platform vs. variable fee decisions, take rate structure per capability, enterprise packaging, and the custom deals framework for large partners with differentiated customer segments.</li>\n<li>Build the developer and partner experience from scratch: API specifications, partner onboarding flows, documentation standards, sandbox environments, and integration tooling that minimizes time-to-first-value.</li>\n<li>Use AI tools and rapid prototyping to test ideas quickly , mock API responses, prototype partner portals, simulate pricing and ranking configurations , before committing engineering resources.</li>\n<li>Establish the go-to-market motion for the marketplace: work with Commercial to identify the right partners for each capability, sequence launches, and define what a successful commercial rollout looks like.</li>\n<li>Own the marketplace revenue P&amp;L: model and track GBV, take rate, and per-capability unit economics in partnership with Finance.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>7+ years of Product Management experience, with at least one 0-to-1 product you built from concept to commercial launch.</li>\n<li>Demonstrated experience building developer-facing or B2B marketplace products, including ownership of API product design, developer experience, and commercial packaging for enterprise customers.</li>\n<li>AI-native working style: you use LLMs and vibe coding as first-line tools for prototyping, not as novelties.</li>\n<li>Strong understanding of marketplace economics: take rates, supply-side incentives, demand-side optimization, and the design of platform vs. variable commercial models.</li>\n<li>Ability to coordinate effectively across multiple product teams , you can synthesize roadmaps, surface dependencies, and drive cross-team alignment without owning the underlying engineering.</li>\n<li>Experience working with external enterprise partners: translating commercial needs into product requirements and managing partner expectations through multi-phase rollouts.</li>\n<li>Strong fluency with SQL and large-scale transactional or operational datasets.</li>\n<li>Exceptional written and verbal communication, including the ability to write crisp API and product documentation.</li>\n</ul>\n<p><strong>Nice to Have:</strong></p>\n<ul>\n<li>Experience in travel commerce (lodging, cars, flights) or adjacent industries such as fintech, ads, or marketplace infrastructure.</li>\n<li>Background in connectivity, distribution, or supplier technology (GDS, channel managers, OTA APIs).</li>\n<li>Prior experience in Engineering, Data Science, or a technical role.</li>\n<li>Familiarity with auction or deduplication mechanics, dynamic pricing systems, or recommendation and ranking models.</li>\n</ul>\n<p><strong>Benefits:</strong></p>\n<ul>\n<li>Competitive salary and equity packages.</li>\n<li>Hopper covers 100% of the premiums for group insurance plan.</li>\n<li>Life, short term and long term disability coverage.</li>\n<li>HSA that covers eligible medical and dental expenses.</li>\n<li>Access to Dialogue’s telemedicine services.</li>\n<li>RRSP plan with automatic pre-tax withdrawals.</li>\n<li>Generous parental leave.</li>\n<li>Unlimited PTO.</li>\n<li>Carrot Cash travel stipend.</li>\n<li>Access to co-working space on demand.</li>\n<li>Work-from-home stipend.</li>\n<li>Entrepreneurial culture.</li>\n</ul>","enriched_at":1793145637494},{"id":"job_0d358956-ddb","title":"Gestionnaire, Finance et stratégie// Finance & Strategy Manager","source_url":"https://jobs.ashbyhq.com/hopper/a4c6139b-5a0c-488f-9e01-dd9956b4e63a","location":"Montréal, QC","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Finance","description":"<h4>Job Description</h4>\n<p>As a Finance &amp; Strategy Manager at Hopper, you will be a finance partner to business leaders across the company, helping them understand performance, evaluate opportunities and make better decisions.</p>\n<h4>What would your day-to-day look like</h4>\n<ul>\n<li>Build and maintain integrated financial models, scenario and sensitivity analyses, and business cases for new products, partnerships and investments</li>\n<li>Evaluate the economics of new commercial agreements (pricing, revenue share, unit economics, ROI) and help shape deal terms with business leaders</li>\n<li>Support fundraising, M&amp;A and capital allocation decisions, including the models and analysis behind them</li>\n<li>Own the monthly and quarterly forecast for the areas you support, and contribute to the annual budget and long-range plan by building the driver-based models and inputs that connect operational metrics to P&amp;L outcomes</li>\n<li>Lead monthly and quarterly reviews of actuals vs. plan and forecast, explain variances, and flag risks and opportunities to business leaders</li>\n<li>Partner with leadership on high-impact questions such as market sizing, investment prioritization and cost optimization</li>\n<li>Prepare clear, executive-, board- and investor-ready materials that tell the story behind the numbers</li>\n<li>Use SQL, BigQuery and AI tools to automate recurring reporting and analysis so the team spends less time handling data and more time on insight</li>\n</ul>\n<h4>An ideal candidate has</h4>\n<ul>\n<li>4+ years of experience in investment banking, corporate development, private equity, strategic finance or FP&amp;A. Investment banking or private equity experience (Analyst or Associate) is preferred</li>\n<li>Advanced financial modeling skills: three-statement models, DCF, scenario and sensitivity analysis. Expert in Excel / Google Sheets</li>\n<li>Solid understanding of accounting and how the three financial statements connect</li>\n<li>Excellent communication skills, with the ability to explain financial concepts to non-finance partners and present confidently to senior leaders</li>\n<li>Working knowledge of SQL, or a demonstrated ability to pick up technical tools quickly</li>\n<li>Hands-on use of AI tools (Claude, ChatGPT, Copilot, etc.) to work faster and automate repetitive work</li>\n<li>Strong ownership, comfort with ambiguity and a builder mindset. Hopper moves fast</li>\n<li>A degree in Finance, Economics, Business, Math, Engineering or another quantitative discipline</li>\n</ul>\n<h4>Nice to have</h4>\n<ul>\n<li>Experience in tech, fintech, travel, marketplaces or B2B partnerships</li>\n<li>Experience with Python and/or BI tools (Looker, Tableau, etc.)</li>\n<li>CFA, CPA or MBA</li>\n</ul>\n<h4>Perks and benefits of working with us</h4>\n<ul>\n<li>Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages</li>\n<li>Hopper covers 100% of the premiums for group insurance plan</li>\n<li>Hopper offers life, short term and long term disability coverage</li>\n<li>HSA that covers eligible medical and dental expenses</li>\n<li>All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere</li>\n<li>All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay</li>\n<li>Please ask us about our very generous parental leave, much above industry standards!</li>\n<li>Unlimited PTO</li>\n<li>Carrot Cash travel stipend</li>\n<li>Access to co-working space on demand through FlexDesk AND Work-from-home stipend</li>\n<li>Entrepreneurial culture where pushing limits and taking risks is everyday business</li>\n<li>Open communication with management and company leadership</li>\n<li>Small, dynamic teams = massive impact</li>\n</ul>","enriched_at":1793101250000},{"id":"job_3e1bceac-051","title":"Finance & Strategy Manager","source_url":"https://jobs.ashbyhq.com/hopper/f0040c7e-0970-405d-a2f8-53f147d1423c","location":"United States - Remote; Austin - Remote; Houston - Remote; Raleigh - Remote; Seattle - Remote","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Finance","description":"<p>As a Finance &amp; Strategy Manager at Hopper, you will be a finance partner to business leaders across the company, helping them understand performance, evaluate opportunities and make better decisions.</p>\n<p>The annual total compensation for this position ranges from $200,000 to $220,000 USD. Total compensation will include base salary and equity (options), other potential incentives as per the &quot;perks and benefits&quot; section.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Build and maintain integrated financial models, scenario and sensitivity analyses, and business cases for new products, partnerships and investments</li>\n<li>Evaluate the economics of new commercial agreements (pricing, revenue share, unit economics, ROI) and help shape deal terms with business leaders</li>\n<li>Support fundraising, M&amp;A and capital allocation decisions, including the models and analysis behind them</li>\n<li>Own the monthly and quarterly forecast for the areas you support, and contribute to the annual budget and long-range plan by building the driver-based models and inputs that connect operational metrics to P&amp;L outcomes</li>\n<li>Lead monthly and quarterly reviews of actuals vs. plan and forecast, explain variances, and flag risks and opportunities to business leaders</li>\n<li>Partner with leadership on high-impact questions such as market sizing, investment prioritization and cost optimization</li>\n<li>Prepare clear, executive-, board- and investor-ready materials that tell the story behind the numbers</li>\n<li>Use SQL, BigQuery and AI tools to automate recurring reporting and analysis so the team spends less time handling data and more time on insight</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>4+ years of experience in investment banking, corporate development, private equity, strategic finance or FP&amp;A. Investment banking or private equity experience (Analyst or Associate) is preferred</li>\n<li>Advanced financial modeling skills: three-statement models, DCF, scenario and sensitivity analysis. Expert in Excel / Google Sheets</li>\n<li>Solid understanding of accounting and how the three financial statements connect</li>\n<li>Excellent communication skills, with the ability to explain financial concepts to non-finance partners and present confidently to senior leaders</li>\n<li>Working knowledge of SQL, or a demonstrated ability to pick up technical tools quickly</li>\n<li>Hands-on use of AI tools (Claude, ChatGPT, Copilot, etc.) to work faster and automate repetitive work</li>\n<li>Strong ownership, comfort with ambiguity and a builder mindset. Hopper moves fast</li>\n<li>A degree in Finance, Economics, Business, Math, Engineering or another quantitative discipline</li>\n</ul>\n<p><strong>Nice to have</strong></p>\n<ul>\n<li>Experience in tech, fintech, travel, marketplaces or B2B partnerships</li>\n<li>Experience with Python and/or BI tools (Looker, Tableau, etc.)</li>\n<li>CFA, CPA or MBA</li>\n</ul>\n<p><strong>Perks and benefits of working with us</strong></p>\n<ul>\n<li>Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages</li>\n<li>Unlimited PTO</li>\n<li>Carrot Cash travel stipend</li>\n<li>Access to co-working space on demand through FlexDesk AND Work-from-home stipend</li>\n<li>Very generous parental leave, much above industry standards</li>\n<li>Entrepreneurial culture where pushing limits and taking risks is everyday business</li>\n<li>Open communication with management and company leadership</li>\n<li>Small, dynamic teams = massive impact</li>\n<li>100% employer paid Medical, Dental and Vision coverage for employees</li>\n<li>Access to Disability &amp; Life insurance</li>\n<li>Health Reimbursement Account (HRA)</li>\n<li>DCA/ FSA and access to 401k plan</li>\n</ul>","enriched_at":1793082081268},{"id":"job_16e7cacd-080","title":"Principal Product Manager- Conversational AI","source_url":"https://jobs.ashbyhq.com/hopper/241f7145-06b9-4ae5-969e-3cccaff85d98","location":"New York - Remote; Chicago - Remote; Washington D.C. - Remote","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Product Management","description":"<h4>Compensation</h4>\n<p>The annual total compensation for this position ranges from $250,000 to $300,000 USD. Base salary will be determined by candidates&#39; relevant qualifications, knowledge, skills and work experience. Total compensation will include base salary and equity (options), other potential incentives as per the &quot;perks and benefits&quot; section.</p>\n<h4>About the Role</h4>\n<p>HTS Assist is Hopper&#39;s agentic AI assistant for travel, resolving real customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world. As Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers.</p>\n<h4>What would your day-to-day look like</h4>\n<ul>\n<li>Own the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to the interfaces partners embed in their apps and websites.</li>\n<li>Set the product bar for voice specifically, covering latency, turn-taking, barge-in handling, localization, realtime voice and ASR/TTS quality.</li>\n<li>Engage enterprise partners through discovery, requirement shaping, and launch decisions, translating partner asks into product choices that keep one product serving many partners.</li>\n<li>Partner with Partner Solutions on implementation and onboarding.</li>\n<li>Drive design daily, working hands-on in Figma to produce flows and wireframes, and partner with design on high-fidelity and production assets.</li>\n<li>Build working prototypes using AI coding tools where they beat a written spec, to test conversation flows and interface ideas.</li>\n<li>Define and defend quality bars with the evaluation team, covering resolution rate, containment, escalation correctness, and conversation quality across both chat and voice.</li>\n<li>Specify agent behavior in detail, including resolution, tone, escalation policy, guardrails, and edge cases, and iterate from production conversation data.</li>\n<li>Stay close to GTM, Partner Solutions, and Success teams, feeding what the field learns back into the roadmap.</li>\n</ul>\n<h4>An ideal candidate has</h4>\n<ul>\n<li>8+ years of product management experience, including principal or lead-level ownership of a customer-facing product, with direct experience shipping voice-based conversational products.</li>\n<li>Hands-on ownership of a production voice product, with working knowledge of ASR/TTS tradeoffs, latency budgets, and turn-taking or barge-in design.</li>\n<li>Design fluency, comfortable manipulating design files and producing flows and basic mocks solo in Figma.</li>\n<li>The ability to write enough code to get a prototype working without waiting on an engineer, treating AI tools as a normal part of how they build.</li>\n<li>Hands-on front-end experience, having built or shipped web front ends and able to engage engineers credibly.</li>\n<li>Deep partner-facing experience with enterprise clients, ideally in regulated industries, shaping requirements and launch decisions at the product level.</li>\n<li>A data-driven approach grounded in customer service and automation metrics.</li>\n<li>Working familiarity with LLM-based products, including prompt and behavior design, AI quality practices, and their failure modes.</li>\n</ul>\n<h4>Perks and benefits of working with us</h4>\n<ul>\n<li>Competitive salary and equity packages.</li>\n<li>Unlimited PTO.</li>\n<li>Carrot Cash travel stipend.</li>\n<li>Access to co-working space on demand through FlexDesk and a work-from-home stipend.</li>\n<li>Generous parental leave.</li>\n<li>Entrepreneurial culture.</li>\n<li>Open communication with management and company leadership.</li>\n<li>Small, dynamic teams with massive impact.</li>\n<li>100% employer paid Medical, Dental and Vision coverage for employees.</li>\n<li>Access to Disability and Life insurance.</li>\n<li>Health Reimbursement Account (HRA).</li>\n<li>DCA/FSA and access to a 401k plan.</li>\n</ul>","enriched_at":1793072464077},{"id":"job_59883f12-aa5","title":"Customer Success -Travel Operations Specialist","source_url":"https://jobs.ashbyhq.com/hopper/25934198-2ddf-41cb-a3fe-e896c782a393","location":"Manila","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Customer Service","description":"<h4>Travel Operations Specialist</h4>\n<h5>About the Role</h5>\n<p>As a Travel Operations Specialist at Hopper, you will sit at the intersection of customer advocacy and operational expertise, serving as the go-to resource for customer success teams and travelers navigating complex situations. You will own escalation management across air, hotel, fulfillment, and rapid response channels, ensuring every customer interaction upholds the trust and loyalty Hopper is built on. This role demands deep travel knowledge, sharp judgment, and a genuine commitment to getting the right outcome for every user.</p>\n<h5>What would your day-to-day look like</h5>\n<ul>\n<li>Document and manage internal escalations, acting as the primary intake representative for incidents and drafting SOPs to prevent recurring disruptions.</li>\n<li>Monitor multiple queues simultaneously, adjusting priorities in real-time as conditions shift.</li>\n<li>Interpret travel advisories and coordinate workflows that process high volumes of schedule changes driven by disruptions or disasters.</li>\n<li>Communicate directly with airlines, hotel providers, HTS partners, and Hopper customers via phone, email, and chat to gather the information needed to resolve escalated concerns.</li>\n<li>Service complex bookings, including net fares, multi-ticket itineraries, and commission-based arrangements, often within the same PNR.</li>\n<li>Support Hopper-specific products like Cancel for Any Reason and Price Freeze, applying sound judgment to unconventional scenarios.</li>\n<li>Go beyond the playbook when needed to find a solution for customers.</li>\n</ul>\n<h5>An ideal candidate has</h5>\n<ul>\n<li>At least 3 years of experience in a customer-facing or back-of-house airline or travel agency role.</li>\n<li>Hands-on proficiency with native Sabre as the primary GDS, with working knowledge of Amadeus and Travelport (Apollo).</li>\n<li>Solid understanding of fares, airline contracts, ticketing rules and regulations, and NDC/portal-based products.</li>\n<li>Strong written and spoken English communication skills; French bilingualism (CEFR B2+) is a meaningful asset.</li>\n<li>Familiarity with ticketing procedures across air, hotel, and ground transportation.</li>\n<li>North American geography knowledge, with the ability to apply it to real booking and routing decisions.</li>\n<li>The composure and empathy to handle difficult customer conversations professionally under pressure.</li>\n<li>A learning mindset, treating new challenges as opportunities and actively seeking to grow your expertise.</li>\n</ul>\n<h5>Perks and benefits of working with us:</h5>\n<ul>\n<li>Competitive salary.</li>\n<li>Hopper covers 100% of the cost for employees, and up to two dependents, for employer-sponsored health insurances.</li>\n<li>Hopper covers 100% of premiums for supplemental accident and life liability insurances.</li>\n<li>Unlimited PTO.</li>\n<li>Hopper provides a monthly allowance to assist with costs of internet utility.</li>\n<li>Hopper provides the 13th month salary for PHL employees in December.</li>\n<li>Carrot Cash travel stipend.</li>\n<li>Entrepreneurial culture with open communication and small, dynamic teams.</li>\n</ul>\n<h5>More about Hopper</h5>\n<p>Hopper aims to become the leading travel platform globally, powering its mobile app, website, and B2B business, HTS (Hopper Technology Solutions).</p>","enriched_at":1793050919336}],"category_normalised":[{"category":"product management","count":11},{"category":"finance","count":5},{"category":"customer service","count":1}],"velocity":{"weeks":[{"week_start":"2026-10-19","count":8},{"week_start":"2026-10-26","count":9}],"trend":"stable","wow_pct":13},"momentum":{"recent_14d":17,"prior_14d":0,"growth_pct":0,"classification":"stable"},"salary_vs_industry":{"company_median":242500,"industry_median":null,"percentile":null,"sample_size":4,"by_region":[{"region":"United States","company_median":255000,"industry_median":null,"sample":2},{"region":"Unknown","company_median":242500,"industry_median":null,"sample":2}],"transparency_pct":24,"industry_transparency_pct":0,"transparency_warning":false},"market_share":{"company_jobs":17,"industry_total":17,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.295,"skill_weighted_score":0.32,"top_exposed_titles":[{"title":"Principal Product Manager- Conversational AI","count":5,"score":0.32},{"title":"Principal Product Manager, HTS API Marketplace","count":5,"score":0.32}],"top_exposed_skills":[{"skill":"Asr/tts","count":4,"score":0.32},{"skill":"Figma","count":5,"score":0.32},{"skill":"AI Coding Tools","count":3,"score":0.32},{"skill":"Front-end Development","count":4,"score":0.32},{"skill":"Product Management","count":10,"score":0.32},{"skill":"Voice-based Conversational Products","count":5,"score":0.32},{"skill":"LLM-based Products","count":4,"score":0.32},{"skill":"API Product Design","count":5,"score":0.32},{"skill":"Marketplace Economics","count":5,"score":0.32},{"skill":"SQL","count":5,"score":0.32}]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"Unknown","count":6,"share_pct":35.3},{"region":"United States","count":4,"share_pct":23.5},{"region":"Canada","count":3,"share_pct":17.6},{"region":"Latin America","count":2,"share_pct":11.8},{"region":"United Kingdom","count":1,"share_pct":5.9},{"region":"EU","count":1,"share_pct":5.9}],"emerging":[{"region":"Unknown","recent_30d":6,"prior_30d":0,"growth_pct":100},{"region":"United States","recent_30d":4,"prior_30d":0,"growth_pct":100},{"region":"Canada","recent_30d":3,"prior_30d":0,"growth_pct":100}],"shrinking":[]},"seniority_anomalies":{"exec_recent_30d":0,"exec_prior_90d_avg":0,"exec_growth_pct":0,"notable_exec_hires":[]},"posting_dynamics":{"median_days_open":null,"industry_median_days_open":null,"long_open_count":0,"closure_rate_pct":0}}}}