{"data":{"company":{"name":"Helpshift","slug":"helpshift","logo_url":"https://logos.yubhub.co/j.com.png","canonical_domain":"apply.workable.com","editorial":null,"wikidata_id":null,"founded":null,"ceo":null,"founders":[],"hq_location":null,"industry":null,"employee_count":null,"official_website":null,"wikipedia_url":null,"stock_ticker":null,"stock_price":null,"market_cap":null,"revenue":null,"ipo_date":null,"sector":null,"full_time_employees":null,"company_description":null,"twitter_username":null,"linkedin_id":null,"instagram_username":null,"facebook_id":null,"parent_org":null,"country":null,"github_org":"helpshift","github_public_repos":67,"github_followers":35,"github_verified":0,"github_description":"Customer Support for Native Mobile Apps","github_location":"San Francisco, 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Retrieval-Augmented Generation (RAG) pipelines, and machine learning applications that enhance customer support experiences.</p>\n<p>This role is ideal for candidates with a strong foundation in Python, Natural Language Processing (NLP), Generative AI, and MLOps who are excited about solving real-world problems using AI technologies.</p>\n<p>Responsibilities</p>\n<ul>\n<li>Develop and maintain AI/ML applications using Python.</li>\n<li>Build and optimise NLP pipelines for text processing, classification, information extraction, and semantic search.</li>\n<li>Develop Generative AI solutions using Large Language Models (LLMs).</li>\n<li>Implement Retrieval-Augmented Generation (RAG) systems using vector databases and embedding models.</li>\n<li>Design prompts and evaluate LLM responses for quality and performance.</li>\n<li>Collaborate with senior engineers to deploy and monitor AI applications in production.</li>\n<li>Build APIs and AI services using frameworks such as 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Generation)</li>\n<li>Fine-tuning concepts</li>\n<li>AI Agent fundamentals</li>\n</ul>\n<ul>\n<li>Familiarity with AI/ML frameworks:</li>\n<li>PyTorch or TensorFlow</li>\n<li>Hugging Face Transformers</li>\n<li>LangChain, LlamaIndex, or similar frameworks</li>\n</ul>\n<h3>MLOps Knowledge</h3>\n<ul>\n<li>Understanding of model deployment and serving concepts.</li>\n<li>Familiarity with:</li>\n<li>Docker</li>\n<li>Git/GitHub</li>\n<li>CI/CD concepts</li>\n<li>Kubernetes (basic understanding)</li>\n<li>ML experiment tracking tools (MLflow, Weights &amp; Biases, etc.)</li>\n</ul>\n<h3>Database &amp; API Skills</h3>\n<ul>\n<li>Basic knowledge of SQL databases.</li>\n<li>Familiarity with vector databases such as Pinecone, Weaviate, Qdrant, or ChromaDB.</li>\n<li>Understanding of REST APIs and FastAPI.</li>\n</ul>\n<p>Preferred Qualifications</p>\n<ul>\n<li>Bachelor&#39;s or Master&#39;s degree in Computer Science, Artificial Intelligence, Machine Learning, Data Science, or a related field.</li>\n<li>Hands-on academic projects, internships, or personal projects in AI/ML.</li>\n<li>Experience building chatbots, AI assistants, or NLP applications.</li>\n<li>Contributions to open-source AI projects are a plus.</li>\n<li>Familiarity with cloud platforms such as AWS, GCP, or Azure.</li>\n</ul>\n<p>What We Look For</p>\n<ul>\n<li>Strong problem-solving and analytical skills.</li>\n<li>Passion for AI, Machine Learning, and emerging technologies.</li>\n<li>Curiosity to learn and experiment with new AI frameworks and tools.</li>\n<li>Good communication and teamwork skills.</li>\n<li>Ability to work in a fast-paced, collaborative environment.</li>\n</ul>\n<p>Nice-to-Have Projects</p>\n<p>Candidates who have built any of the following will stand out:</p>\n<ul>\n<li>AI Chatbot using LLMs</li>\n<li>RAG-based Question Answering System</li>\n<li>AI Agent using LangChain or LlamaIndex</li>\n<li>Document Search and Retrieval Platform</li>\n<li>Customer Support Automation Bot</li>\n<li>NLP Classification or Information Extraction System</li>\n<li>End-to-End ML Deployment Project with Docker/Kubernetes</li>\n</ul>\n<p>Benefits</p>\n<ul>\n<li>Hybrid setup</li>\n<li>Worker&#39;s insurance</li>\n<li>Paid Time Offs</li>\n<li>Other employee benefits to be discussed by our Talent Acquisition team in India.</li>\n</ul>","enriched_at":1781788803007},{"id":"job_843296cd-f83","title":"Admin Specialist","source_url":"https://apply.workable.com/j/F033097681","location":"Pune, MH","job_type":"full-time","experience_level":"senior","work_arrangement":"onsite","category":"Operations","description":"<p>We are looking for a seasoned Admin Specialist to anchor our operations in Pune. With a decade of experience, you will be the backbone of our office , ensuring smooth day-to-day administration, supporting leadership, and driving operational efficiency across the organization.</p>\n<p>Critical Functions:</p>\n<h4>Office &amp; Facility Management</h4>\n<ul>\n<li>Oversee end-to-end office operations including vendor coordination, AMC contracts, housekeeping, and security</li>\n<li>Manage facility upkeep, space planning, and infrastructure maintenance across Pune premises</li>\n<li>Ensure a safe, functional, and productive work environment at all times</li>\n<li>Assist in planning and executing fire drills, emergency evacuation procedures, and crisis response protocols to ensure employee safety and regulatory compliance</li>\n</ul>\n<h4>Executive &amp; Leadership Support</h4>\n<ul>\n<li>Manage senior leadership calendars, travel itineraries, and board meeting logistics</li>\n<li>Handle confidential correspondence and documentation with the highest level of discretion</li>\n<li>Coordinate executive visits, client meetings, and offsites end-to-end</li>\n</ul>\n<h4>Procurement &amp; Vendor Management</h4>\n<ul>\n<li>Source, evaluate, negotiate, and manage vendor relationships for office supplies, travel, events, and IT peripherals</li>\n<li>Track budgets, process purchase orders, and ensure timely payments and renewals</li>\n<li>Maintain a preferred vendor list and conduct periodic performance reviews</li>\n</ul>\n<h4>Employee Experience &amp; Onboarding Support</h4>\n<ul>\n<li>Coordinate new hire setup , ID cards, seating, assets, system access, and admin onboarding checklists</li>\n<li>Support employee engagement activities, town halls, and internal events</li>\n<li>Act as the first point of contact for employee admin queries and facility requests</li>\n</ul>\n<h4>Travel &amp; Accommodation Coordination</h4>\n<ul>\n<li>Plan and book domestic and international travel , flights, hotels, visa processing, and local transport</li>\n<li>Ensure policy compliance and cost optimization across all travel bookings</li>\n<li>Maintain travel records and assist employees with reimbursement documentation</li>\n</ul>\n<h4>Compliance &amp; Records Management</h4>\n<ul>\n<li>Maintain statutory registrations, company licenses, and all official documentation</li>\n<li>Ensure timely renewals and liaise with legal, finance, and government bodies as needed</li>\n<li>Implement document management systems and maintain audit-ready records</li>\n</ul>\n<h4>Admin Budgeting &amp; Cost Control</h4>\n<ul>\n<li>Prepare and track the annual admin budget across facilities, travel, and procurement</li>\n<li>Analyse spend patterns, identify cost-saving opportunities, and report monthly to the operations head</li>\n<li>Benchmark admin costs against industry standards and drive continuous improvement</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>5 to 7 years in administration, preferably in an IT product or tech services company</li>\n<li>Strong command over vendor negotiations, facility management, and procurement processes</li>\n<li>Proficient in MS Office (mandatory) , Google Workspace (preferable)</li>\n<li>Excellent communication, stakeholder management, and problem-solving skills</li>\n<li>Graduate in any discipline; MBA or PG Diploma in Management preferred</li>\n<li>Ability to multitask, prioritize independently, and operate with minimal supervision</li>\n<li>High attention to detail and a proactive, ownership-driven mindset</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Daily Free Meals - onsite</li>\n<li>Worker&#39;s insurance</li>\n<li>Paid Time Offs</li>\n<li>Other employee benefits to be discussed by our Talent Acquisition team in India.</li>\n</ul>","enriched_at":1781276671903},{"id":"job_d8fa592f-300","title":"Engineering Manager - Developer Productivity","source_url":"https://apply.workable.com/j/96DD424DBA","location":"Pune","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>About the Team We create and maintain tools (software and systems) used by many teams for critical workloads to help them reliably build and deploy Helpshift products. We own the entire release and build setup and processes at Helpshift.</p>\n<p>As the Developer Productivity team, our mission is to improve the efficiency, speed, and happiness of the entire engineering organisation. We are responsible for everything from build and testing automation to the packaging and release of the final product. We identify bottlenecks across the SDLC, remove friction points, expand our deployment automation, and manage the infrastructure that supports our dev/test environments.</p>\n<p>Working with Jenkins, Containerization, Custom Tooling (in Clojure, Python), and Ansible workflows, we influence the solution and business strategy necessary to transform how Helpshift builds software.</p>\n<p>About the Role We are looking for an Engineering Manager to lead, inspire, and grow the Developer Productivity team. In this role, you will balance technical leadership with people management. You will not just manage tasks; you will shape the vision for Helpshift’s developer experience (DevEx).</p>\n<p>Responsibilities</p>\n<ul>\n<li>People Leadership &amp; Growth: Mentor, coach, and manage a team of high-performing engineers. Conduct regular 1-on-1s, drive career growth conversations, and foster a culture of ownership, high quality, and continuous learning.</li>\n<li>Strategic Roadmap &amp; Vision: Define the long-term vision and quarterly roadmaps for developer productivity and platform engineering at Helpshift. Align team goals with overall business and engineering strategies.</li>\n<li>Cross-Functional Collaboration: Partner with Frontend, Backend, QA, and Security engineering leaders to identify SDLC bottlenecks, improve build/test times, and champion modern DevOps/DevEx practices.</li>\n<li>Technical Guidance &amp; Architecture: Provide technical oversight for the design and implementation of secure CI/CD pipelines, automated testing infrastructure, and distributed build tools. Participate in critical architecture and system design reviews.</li>\n<li>Operations &amp; Execution: Ensure the reliable operation of backend infrastructure supporting Dev/Test environments. Drive agile processes, manage sprint planning, and ensure project delivery is on time and of high quality.</li>\n<li>Metrics &amp; Observability: Establish and track key DevOps/DORA metrics (e.g., deployment frequency, lead time for changes, build failure rates) to measure and prove the impact of productivity initiatives</li>\n</ul>\n<p>Requirements</p>\n<ul>\n<li>10+ years of total experience in software engineering, DevOps, or platform engineering, with 2+ years of experience directly managing or leading engineering teams.</li>\n<li>Strong technical background in CI/CD automation, Build Systems, and Infrastructure as Code (IaaC) using tools like Jenkins, Ansible, or Terraform.</li>\n<li>Deep understanding of containerization and orchestration (Docker, Kubernetes) and securing containerised workloads.</li>\n<li>Proven experience running and managing infrastructure on cloud platforms, preferably Amazon AWS.</li>\n<li>Prior experience in setting up systems to capture the developer productivity matrix (exDORA) and optimising it</li>\n<li>Solid understanding of UNIX-like operating systems (we use Ubuntu) and experience with FOSS monitoring, graphing, and logging tools.</li>\n<li>Excellent project management skills with a track record of shipping complex, cross-team infrastructure initiatives.</li>\n<li>Outstanding communication, documentation, and stakeholder management skills,you can translate developer pain points into clear engineering requirements.</li>\n</ul>\n<p>Good to Have</p>\n<ul>\n<li>Prior experience as an individual contributor writing/debugging code in Python, Shell, Java, or Clojure.</li>\n<li>Strong opinions, weakly held, on testing strategies (CI integration, test-data management, mocking frameworks).</li>\n<li>Active involvement in the DevEx or DevOps community.</li>\n</ul>\n<p>Benefits</p>\n<ul>\n<li>Hybrid setup</li>\n<li>Worker&#39;s insurance</li>\n<li>Paid Time Offs</li>\n<li>Other employee benefits to be discussed by our Talent Acquisition team in India.</li>\n</ul>","enriched_at":1780477507550},{"id":"job_eaf6018f-c25","title":"Frontend SE 2","source_url":"https://apply.workable.com/j/308FAF79F1","location":"Pune","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>We&#39;re looking for a skilled Frontend Software Engineer to join our team. As a Frontend SE 2, you will design and develop product features that are delivered to 820 million monthly active users. You will take ownership of the product features and be responsible for their quality. Your responsibilities will include writing clean code with proper test coverage, reviewing others&#39; code to ensure it meets our organisation&#39;s standards, mentoring junior members of the team, building reusable modules and libraries for future use, optimising applications for maximum speed and scalability, ensuring the technical feasibility of UI/UX designs, identifying and correcting bottlenecks and fixing bugs, and participating in the hiring process.</p>\n<p>Nice to have experience in CSS frameworks like Sass, Tailwind, and Redux, experience in working with large frontend applications, and knowledge of backend development and tools.</p>\n<p>Requirements include 5+ years of experience in writing client-side JavaScript, developing medium to large scale client-side applications, proficient understanding of modern web tech stack including HTML5, CSS3, and ES6, strong understanding of ReactJS and Flux architecture, familiarity with build tools like Webpack, Babel, and Gulp, proficient understanding of cross-browser compatibility issues and ways to work around them, knowledge of frontend optimisation techniques and tools (e.g. Lighthouse), proficient with Git, experience in writing unit and integration tests, excellent problem-solving skills and a proactive approach to issue resolution, excellent verbal and written communication skills, and a Bachelor&#39;s degree in Computer Science (or equivalent).</p>\n<p>As a Frontend SE 2, you will be working on a team that is passionate about delivering high-quality software solutions. You will have the opportunity to work on a wide range of projects, from small bug fixes to large-scale feature developments. You will also have the chance to mentor junior members of the team and contribute to the growth and development of the team.</p>\n<p>If you are a motivated and experienced Frontend Software Engineer looking for a new challenge, we encourage you to apply for this position.</p>","enriched_at":1779415419532},{"id":"job_3b287ce3-ea5","title":"Software Development Engineer","source_url":"https://apply.workable.com/j/B262DC3557","location":"India","job_type":"full-time","experience_level":"mid","work_arrangement":"hybrid","category":"Engineering","description":"<h3>About This Role</h3>\n<p>We are looking for an ambitious, experienced, driven and solution orientated individual with experience and expertise in YugabyteDB. You will be an integral part of our product and platform development team, collaborating with multiple teams to deliver high-quality and highly scalable products.</p>\n<h3>Requirements</h3>\n<ul>\n<li>6+ years of medium to large scale server-side software development experience.</li>\n<li>Experience in working with databases, specifically YugabyteDB, at scale (distributed setup).</li>\n<li>Strong working knowledge of a backend programming language like Clojure and Java in production.</li>\n<li>In-depth knowledge of CS concepts like data structures and time complexity of algorithms.</li>\n<li>Experience of designing and architecting complex systems.</li>\n<li>Experience with benchmarking systems for performance, and failure detection.</li>\n<li>Knowledge of Posix compliant operating systems (we develop on Mac OS X and deploy on GNU/Linux).</li>\n<li>Comfortable using CLI tools for achieving day-to-day tasks.</li>\n<li>Excellent problem-solving skills and a proactive approach to issue resolution.</li>\n<li>Excellent verbal and written communication skills.</li>\n<li>Experience with coaching and mentoring peers.</li>\n<li>Bachelor’s degree in Computer Science (or equivalent).</li>\n</ul>\n<h3>Responsibilities</h3>\n<ul>\n<li>Design and develop product features that are delivered to 820M monthly active users and can scale to 100K+ RPS.</li>\n<li>Take complete ownership of business driven data management in our primary live database YugabyteDB.</li>\n<li>Identify the gaps and optimize database usage across the product.</li>\n<li>Work with Infrastructure teams to</li>\n</ul>\n<p>maintain the database clusters (primarily YugabyteDB).</p>\n<p>stabilize and scale the database infrastructure across the organisation.</p>\n<ul>\n<li>Occasionally lead cross-team projects and collaborate with developers, QAs, and other departments.</li>\n<li>Review others’ code and design.</li>\n<li>Ensure best practices for software development are followed by the team.</li>\n<li>Contribute to hiring and onboarding processes.</li>\n<li>Keep calm and learn every day.</li>\n</ul>\n<h3>Nice to Have</h3>\n<ul>\n<li>Strong knowledge of functional programming is a plus (we use Clojure).</li>\n<li>Exposure to project management and related tools.</li>\n</ul>\n<h3>Benefits</h3>\n<ul>\n<li>Hybrid setup</li>\n<li>Worker&#39;s insurance</li>\n<li>Paid Time Offs</li>\n<li>Other employee benefits to be discussed by our Talent Acquisition team in India.</li>\n</ul>","enriched_at":1779239015162},{"id":"job_1f132506-220","title":"Product Designer (UI/UX)","source_url":"https://apply.workable.com/j/35F62A1742","location":"Pune","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Design","description":"<p>About the role: Helpshift is looking for a Product Designer to lead the design of customer-support and player-engagement experiences. You will drive end-to-end design for Helpshift’s rapidly evolving AI-first support platform, working across complex problem spaces and ambiguous product areas.</p>\n<p>Key Responsibilities:</p>\n<ul>\n<li>Drive the full design lifecycle: discovery → IA → flows → wireframes → prototypes → polished UI.</li>\n<li>Translate business and product goals into clear, actionable design direction and thoughtful user experiences.</li>\n<li>Collaborate cross-functionally with Product and Engineering to define user-centered outcomes, prioritize scope, and build iterative solutions across areas like AI Agent, Proactive Engagement, and product modernization.</li>\n<li>Lead problem framing, ideation, and concept development to simplify complex workflows.</li>\n<li>Conduct and synthesize user research (interviews, usability tests, behavioral insights) to validate decisions.</li>\n<li>Elevate UX quality by contributing to design critiques, mentoring peers, and shaping Helpshift’s design culture.</li>\n<li>Guide, support, and mentor junior designers, helping them improve their craft, decision-making, and overall impact.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>3+ years of experience in UX/Product Design, HCI, or related fields.</li>\n<li>A strong portfolio showcasing end-to-end design process and clear problem solving.</li>\n<li>Depth in core design fundamentals: interaction design, IA, UX writing basics, visual hierarchy, and accessibility.</li>\n<li>Proficiency in research methods such as discovery interviews, usability studies, and data-driven iteration.</li>\n<li>Strong mastery of design tools, especially Figma.</li>\n<li>Excellent communication and storytelling skills, with the ability to align and influence cross-functional partners.</li>\n</ul>\n<p>Preferred Qualifications:</p>\n<ul>\n<li>Experience designing AI-powered, conversational, or agent-based interfaces.</li>\n<li>Familiarity with, or direct experience in, user research activities such as interviews, usability testing, and synthesis.</li>\n<li>Background in SaaS, customer support, or workflow-driven products.</li>\n<li>Familiarity with analytics platforms and using data to shape product decisions.</li>\n<li>Experience contributing to or building design systems.</li>\n<li>Understanding of design patterns across web and mobile platforms.</li>\n<li>Comfort working with AI tooling and prototyping (e.g. v0, Loveable, Bolt, Figma Make).</li>\n</ul>\n<p>What You’ll Bring:</p>\n<ul>\n<li>A portfolio demonstrating strong craft, clarity of thinking, and real problem-solving depth.</li>\n<li>Passion for simplifying complex, technical, or heavily workflow-driven experiences.</li>\n<li>Ability to thrive in ambiguity and drive clarity for others.</li>\n<li>High collaboration quotient and openness to learning from peers.</li>\n<li>A natural inclination to help, guide, and elevate junior designers through feedback, coaching, and design reviews.</li>\n<li>A growth mindset and continuous desire to up-level the quality of your work.</li>\n</ul>\n<p>Technical &amp; Executional Skills:</p>\n<ul>\n<li>Ability to research and understand user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies.</li>\n<li>Experience in Design Expert Evaluation techniques like Heuristics and competitive benchmarking.</li>\n</ul>\n<p>Leadership &amp; People Management Skills:</p>\n<ul>\n<li>Ability to mentor junior team members and form a cohesive delivery and learning environment.</li>\n<li>Lead and handle multiple projects simultaneously and ensure successful delivery.</li>\n<li>Work collaboratively with other design disciplines to ensure continuity, leverage other specializations, and maintain holistic perspective.</li>\n<li>Handle conflicts, expectations and quality of deliverables of team members.</li>\n</ul>\n<p>Interpersonal Skills:</p>\n<ul>\n<li>Positive attitude, proactive and helpful.</li>\n<li>Strong team player.</li>\n<li>Ability to motivate others.</li>\n<li>Problem solver (not just good at pointing them out) and negotiator.</li>\n<li>Strong listening and communication skills.</li>\n<li>Solid organizational skills and attention to detail.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Hybrid setup.</li>\n<li>Worker&#39;s insurance.</li>\n<li>Paid Time Offs.</li>\n<li>Other employee benefits to be discussed by our Talent Acquisition team in India.</li>\n</ul>\n<p>Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, colour, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.</p>","enriched_at":1777385098847},{"id":"job_795233ce-364","title":"DevSecOps Engineer","source_url":"https://apply.workable.com/j/8F3852B6EE","location":"Pune","job_type":"full-time","experience_level":"senior","work_arrangement":"onsite","category":"Engineering","description":"<p>We are seeking a skilled DevSecOps Engineer to join our team. As a DevSecOps Engineer, you will design, implement, and monitor enterprise-grade secure fault-tolerant infrastructure. You will work closely with cross-functional teams to ensure organizational best practices are followed and assist in creating practical demonstrations of proposed solutions.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Designing and implementing secure fault-tolerant infrastructure</li>\n<li>Working with cross-functional teams to ensure organizational best practices are followed</li>\n<li>Creating practical demonstrations of proposed solutions</li>\n<li>Integrating newly developed and existing applications into private, public, and hybrid cloud environments</li>\n<li>Automating deployment pipelines in a scalable, secure, and reliable manner</li>\n<li>Implementing and integrating security in our CI/CD pipelines using tools like SonarQube</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>5+ years of experience in a similar role</li>\n<li>Experience with automation/configuration management tools like Jenkins, Terraform, or Ansible</li>\n<li>Experience in Kubernetes and source code management tools like Git, Bitbucket, or SVN</li>\n<li>Understanding of self-healing/immutable microservice-based architectures, cloud platforms, clustering models, and networking technologies</li>\n<li>Good knowledge of AWS cloud and securing AWS infrastructure</li>\n<li>Great interpersonal and communication skills</li>\n</ul>\n<p>If you are a self-starter who can work well in a fast-paced, dynamic environment with minimal supervision, we encourage you to apply.</p>","enriched_at":1777036011859},{"id":"job_3335e005-31a","title":"Senior Cloud Engineer","source_url":"https://apply.workable.com/j/5C2241AE6D","location":"San Francisco","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Engineering","description":"<p>We&#39;re looking for a Senior Cloud Engineer to join our team. As a Senior Cloud Engineer, you will be responsible for owning Helpshift&#39;s production services, ensuring complete monitoring coverage, troubleshooting and fixing production issues. You will also design and maintain scalable GCP infrastructure using Terraform, build deployment pipelines for AI agents, manage vector databases, and implement &#39;Security-by-Design&#39; principles.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Infrastructure Ownership: Ensure complete monitoring coverage, troubleshoot and fix production issues.</li>\n<li>Infrastructure as Code (IaC): Design and maintain scalable GCP infrastructure using Terraform.</li>\n<li>AI Orchestration &amp; LLMOps: Build deployment pipelines for AI agents, managing vector databases (e.g., Vertex AI Search, Pinecone, Weaviate, ElasticSearch) and model endpoints.</li>\n<li>Security (DevSecOps): Implement &#39;Security-by-Design,&#39; including IAM least-privilege access, secret management (Secret Manager), and automated vulnerability scanning for AI workloads.</li>\n<li>CI/CD Excellence: Architect high-velocity pipelines for both traditional microservices and AI model prompts/configurations.</li>\n<li>Observability: Set up comprehensive monitoring for system health and LLM-specific metrics (latency, token usage, and cost).</li>\n<li>Cloud Governance: Optimise GCP costs and manage resource quotas, especially for GPU/TPU-intensive AI tasks.</li>\n<li>Cross Cloud Deployment: Establish &amp; Optimise the connectivity among apps deployed in different cloud environments (AWS &lt; GCP)</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Relevant experience of 6+ years and above</li>\n<li>Expert-level Google Cloud Platform (GCP) administration skills: GKE, Cloud Run, Vertex AI, GCS, NEG etc</li>\n<li>Experience deploying Vector Databases (Pinecone, Weaviate, ElasticSearch or Vertex Search) and managing API rate limits/throttling for LLM providers.</li>\n<li>Setting up Cloud Monitoring/Logging specifically for AI metrics: token consumption, inference latency, and model error rates.</li>\n<li>In-depth knowledge of running/managing UNIX-like operating systems (we use Ubuntu)</li>\n<li>Strong knowledge of networking protocols, security architectures, and identity and access management (IAM) principles.</li>\n<li>Experience with containerisation technologies (e.g., Docker, Kubernetes) and securing containerised environments.</li>\n<li>Proficiency in Python and Bash</li>\n<li>Experience in designing and building solutions that are highly scalable, fault tolerant and cost-effective</li>\n<li>Experience with IaaC tools like Ansible, Terraform.</li>\n<li>Ability to analyse bottlenecks in architecture and quickly debug to reach a resolution for issues</li>\n<li>Have an automation mindset and ability to reason and work with complex systems.</li>\n<li>Excellent communication and documentation skills</li>\n<li>Quick learner and good mentor for junior team members</li>\n</ul>","enriched_at":1777035990939},{"id":"job_03233669-78e","title":"DevOps Engineer II","source_url":"https://apply.workable.com/j/8CC248A4B7","location":"Pune","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"Job Title: DevOps Engineer II\n\nYou will be part of the DevOps team at Helpshift, responsible for creating, maintaining, scaling, and securing infrastructure used by many teams for critical workloads. The team works in various areas, including production and development infrastructure provisioning and maintenance, database infrastructure, automations, core infrastructure, security and compliance, and engineering processes.\n\nResponsibilities:\n\n- Design, implement, and maintain secure CI/CD pipelines for automating deployment, configuration, and testing processes.\n- Own Helpshift production services and ensure complete monitoring coverage, troubleshoot, and fix production issues.\n- Build a seamless zero-downtime process to upgrade our core infrastructure (ScyllaDB, Elasticsearch, Kafka, MongoDB, Redis).\n- Collaborate with development and operations teams to integrate security practices into the software development lifecycle.\n- Conduct regular security assessments, vulnerability scans, and penetration testing to identify and mitigate security risks.\n- Develop and maintain infrastructure as code (IaC) templates for provisioning and configuring cloud resources securely.\n- Monitor and respond to production incidents, including investigation, containment, and remediation activities.\n- Stay up-to-date with the latest security threats, vulnerabilities, and best practices, and make recommendations for continuous improvement.\n\nRequirements:\n\n- Relevant experience of 5+ years and above.\n- In-depth knowledge of running/managing UNIX-like operating systems (we use Ubuntu).\n- Strong knowledge of networking protocols, security architectures, and identity and access management (IAM) principles.\n- Experience with containerisation technologies (e.g., Docker, Kubernetes) and securing containerised environments.\n- Experience in designing and building solutions that are highly scalable, fault-tolerant, and cost-effective.\n- Experience of various FOSS tools for monitoring, graphing, capacity planning, and logging.\n- Experience with IaaC tools like Ansible, Puppet, and Terraform.\n- Experience with cloud computing platforms like Amazon AWS, Google Cloud Platform, and Heroku.\n- Experience with managing NoSQL and RDBMS.\n- Experience with queuing systems (Kafka, RabbitMQ) and Big data platforms (Hadoop).\n- Good programming skills with a focus on scripting (Python, Shell, Perl).\n- Ability to analyse bottlenecks in architecture and quickly debug to reach resolution for issues.\n- Have an automation mindset and the ability to reason and work with complex systems.\n- Excellent communication and documentation skills.\n- Quick learner and good mentor for junior team members.\n\nBenefits:\n\n- Hybrid setup\n- Worker's insurance\n- Paid Time Offs\n- Other employee benefits to be discussed by our Talent Acquisition team in India.","enriched_at":1773053829414},{"id":"job_a34639e8-0bf","title":"Senior Product Designer","source_url":"https://apply.workable.com/j/B9358AD636","location":"Pune","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Design","description":"About the role\n\nHelpshift is looking for a Senior UX Designer to lead the design of customer-support and player-engagement experiences that impact millions of users worldwide. You will drive end-to-end design for Helpshift’s rapidly evolving AI-first support platform, working across complex problem spaces and ambiguous product areas. In this role, you won't just design interfaces, you'll shape how global brands deliver support at scale. You’ll work on AI agents, proactive engagement, and large-scale product refresh initiatives, turning complex workflows into intuitive and human-centered experiences.\n\nResponsibilities\n\n- Drive the full design lifecycle: discovery → IA → flows → wireframes → prototypes → polished UI.\n- Translate business and product goals into clear, actionable design direction and thoughtful user experiences.\n- Collaborate cross-functionally with Product and Engineering to define user-centered outcomes, prioritize scope, and build iterative solutions across areas like AI Agent, Proactive Engagement, and product modernization.\n- Lead problem framing, ideation, and concept development to simplify complex workflows.\n- Conduct and synthesize user research (interviews, usability tests, behavioral insights) to validate decisions.\n- Elevate UX quality by contributing to design critiques, mentoring peers, and shaping Helpshift’s design culture.\n- Guide, support, and mentor junior designers, helping them improve their craft, decision-making, and overall impact.\n\nRequirements\n\n- 5+ years of experience in UX/Product Design, HCI, or related fields(or equivalent experience solving complex product problems)\n- A strong portfolio showcasing end-to-end design process and clear problem solving is a must.\n- Depth in core design fundamentals: interaction design, IA, UX writing basics, visual hierarchy, and accessibility.\n- Proficiency in research methods such as discovery interviews, usability studies, and data-driven iteration.\n- Strong mastery of design tools, especially Figma.\n- Excellent communication and storytelling skills, with the ability to align and influence cross-functional partners.\n- Degree in Design, HCI, Computer Science, or related fields is a plus (not mandatory).\n\nPreferred Qualifications\n\n- Experience designing AI-powered, conversational, or agent-based interfaces.\n- Familiarity with, or direct experience in, user research activities such as interviews, usability testing, and synthesis is a strong advantage.\n- Background in SaaS, customer support, or workflow-driven products.\n- Familiarity with analytics platforms and using data to shape product decisions.\n- Experience contributing to or building design systems.\n- Understanding of design patterns across web and mobile platforms.\n- Comfort working with AI tooling and prototyping (e.g. v0, Loveable, Bolt, Figma Make)\n\nWhat You’ll Bring\n\n- A portfolio demonstrating strong craft, clarity of thinking, and real problem-solving depth.\n- Passion for simplifying complex, technical, or heavily workflow-driven experiences.\n- Ability to thrive in ambiguity and drive clarity for others.\n- High collaboration quotient and openness to learning from peers.\n- A natural inclination to help, guide, and elevate junior designers through feedback, coaching, and design reviews.\n- A growth mindset and continuous desire to up-level the quality of your work.\n\nTechnical & Executional Skills\n\n- Ability to research and understand user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies\n- Experience in Design Expert Evaluation techniques like Heuristics and competitive benchmarking\n\nLeadership & People Management Skills\n\n- Ability to mentor junior team members and form a cohesive delivery and learning environment.\n- Lead and handle multiple projects simultaneously and ensure successful delivery.\n- Work collaboratively with other design disciplines to ensure continuity, leverage other specializations, and maintain holistic perspective.\n- Handle conflicts, expectations and quality of deliverables of team members.\n\nInterpersonal Skills\n\n- Positive attitude, proactive and helpful\n- Strong team player\n- Ability to motivate others\n- Problem solver (not just good at pointing them out) and negotiator\n- Strong listening and communication skills\n- Solid organizational skills and attention to detail\n\nBenefits\n\n- Hybrid setup\n- Worker's insurance\n- Paid Time Offs\n- Other employee benefits to be discussed by our Talent Acquisition team in India.","enriched_at":1773053821753}],"category_normalised":[{"category":"engineering","count":19},{"category":"design","count":2},{"category":"operations","count":1},{"category":"it","count":1}],"velocity":{"weeks":[{"week_start":"2026-03-02","count":15},{"week_start":"2026-04-20","count":2},{"week_start":"2026-04-27","count":1},{"week_start":"2026-05-18","count":2},{"week_start":"2026-06-01","count":1},{"week_start":"2026-06-08","count":1},{"week_start":"2026-06-15","count":1}],"trend":"decelerating","wow_pct":0},"momentum":{"recent_14d":2,"prior_14d":1,"growth_pct":100,"classification":"stable"},"salary_vs_industry":{"company_median":null,"industry_median":null,"percentile":null,"sample_size":0,"by_region":[],"transparency_pct":0,"industry_transparency_pct":0,"transparency_warning":true},"market_share":{"company_jobs":23,"industry_total":23,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.263,"skill_weighted_score":0.301,"top_exposed_titles":[{"title":"Software Development Engineer","count":2,"score":0.288}],"top_exposed_skills":[{"skill":"Vector Databases","count":3,"score":0.403},{"skill":"React","count":3,"score":0.346},{"skill":"Java","count":9,"score":0.29},{"skill":"UNIX-like Operating Systems","count":4,"score":0.288},{"skill":"Networking Protocols","count":3,"score":0.288},{"skill":"Security Architectures","count":3,"score":0.288},{"skill":"Containerisation Technologies","count":4,"score":0.288},{"skill":"Cloud Computing Platforms","count":4,"score":0.288},{"skill":"IaaC Tools","count":3,"score":0.288},{"skill":"CLI Tools","count":4,"score":0.288}]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"India","count":17,"share_pct":89.5},{"region":"APAC","count":1,"share_pct":5.3},{"region":"United States","count":1,"share_pct":5.3}],"emerging":[],"shrinking":[]},"seniority_anomalies":{"exec_recent_30d":0,"exec_prior_90d_avg":0,"exec_growth_pct":0,"notable_exec_hires":[]},"posting_dynamics":{"median_days_open":59,"industry_median_days_open":null,"long_open_count":15,"closure_rate_pct":20}}}}