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improvements to Gusto&#39;s benefits platform.</p>\n<p>This is a full-stack role where you will design and build platform capabilities that enable customers to explore, apply for, and maintain their benefits within your product area.</p>\n<p>Your work will focus on transforming our benefits opportunity, shopping and renewal flows, creating clear system boundaries that enable efficient reuse and increased scalability, allowing the ability to offer a wider variety of products more quickly.</p>\n<p>You will design services that continue to scale the organization, with an emphasis on enabling novel AI-driven interfaces to deliver a delightful benefits shopping experience.</p>\n<p>You&#39;ll operate at the intersection of marketing, sales, operations and engineering.</p>\n<p>If you are passionate about building highly scalable systems that can reason, predict, and personalize to unlock Gusto Benefits&#39; next phase of sustainable growth, we&#39;d love to have you join our team.</p>\n<p>About the Team The Benefits Advisory team is building the next generation of infrastructure that powers benefits applications, making it easier than ever to give customers access to the absolute best benefits for their needs.</p>\n<p>Our mission is to build a robust system that informs our customers of the most relevant benefits options, making it easier than ever to confidently fulfill benefits that fit our customers current and future needs.</p>\n<p>We&#39;re building a world-class technology platform designed to understand customer context in real-time, and continuously improve through data and feedback.</p>\n<p>This means rapid experimentation, fast learning, and strong cross-functional partnership.</p>\n<p>We prioritize quality, observability, and uptime because these intelligent systems are fundamental to Gusto&#39;s growth and brand.</p>\n<p>We partner closely with Marketing, Sales, and Operations to build and connect the AI-powered tools they use every day.</p>\n<p>Here&#39;s what you&#39;ll do day-to-day:</p>\n<ul>\n<li>Architect and evolve our customer-facing web platforms with a focus on scale and performance</li>\n<li>Build innovative AI interfaces to best assist our customers</li>\n<li>Design, build, and maintain shared services to enable rapid iteration on product offerings</li>\n<li>Implement and optimize key workflows for a best-in-class customer experience</li>\n<li>Write high-quality, well-tested code across the stack, leveraging AI-powered tools to accelerate development and improve reliability</li>\n<li>Support, mentor, and up-level fellow engineers on the team, helping to establish best practices for AI-native design patterns</li>\n<li>Partner cross-functionally with Marketing, Sales, Operations and leadership to translate business needs into technical solutions that fit our needs now and in the future</li>\n<li>Influence the technical roadmap for your area of the Benefits Advisory platform, ensuring your work aligns with Gusto&#39;s AI-native strategy and team goals</li>\n</ul>\n<p>Here&#39;s what we&#39;re looking for:</p>\n<ul>\n<li>8+ years of experience building scalable full-stack web applications with expertise in both frontend (React, TypeScript) and backend (API development, data modeling, database schema design)</li>\n<li>Extensive Experience building AI interfaces, iterating on prompts and maintaining high quality evals</li>\n<li>Extensive Experience applying AI tools to accelerate full-stack development, improve code quality, and build intelligent user experiences</li>\n<li>Deep experience in CI/CD and observability best practices</li>\n<li>Ability to act as a thought partner for both technical (Engineering, AI/Data) and business (Sales, Operations) teams</li>\n<li>A balance of pragmatic execution and long-term architectural thinking to build a scalable, intelligent platform</li>\n<li>Experience enabling productivity across large engineering organizations</li>\n</ul>\n<p>Nice to have:</p>\n<ul>\n<li>Direct familiarity with React, Ruby on Rails</li>\n<li>Experience with robust recommendation systems</li>\n<li>AI architecture and scalability for reliable platform services</li>\n</ul>\n<p>Compensation Our cash compensation amount for this role is targeted at $191,000/yr to $225,000/yr in Denver &amp; most remote locations, and $225,000/yr to $265,000/yr for San Francisco, Seattle &amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.</p>","enriched_at":1789790797632},{"id":"job_268490a8-653","title":"Payment Operations Manager","source_url":"https://job-boards.greenhouse.io/gusto/jobs/8022501","location":"New York, NY","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Operations","description":"<p>At Gusto, we&#39;re on a mission to grow the small business economy.</p>\n<p>Payments at Gusto aren&#39;t just infrastructure, they&#39;re the reason people get paid on time, every time. As the Payment Operations Manager, you&#39;ll lead a team of Payment Operations Analysts and own the health of Gusto&#39;s payment operations end to end.</p>\n<p>Here&#39;s what you&#39;ll do day-to-day:</p>\n<ul>\n<li>Lead and grow the team: Manage a team of Payment Operations Analysts, hire, coach, and develop them, and set clear expectations.</li>\n<li>Manage day-to-day bank and payment partner operations: Own the operational relationship with banking and payment partners, including issue triage, escalations, and operational reviews.</li>\n<li>Operate the compliance programs that keep payments running: Execute the day-to-day work behind Gusto&#39;s Nacha, unclaimed property, and bank compliance programs.</li>\n<li>Drive incident response for payment operations: Investigate and resolve payment-related incidents, and drive retrospectives to prevent future occurrences.</li>\n<li>Partner with Product and Engineering: Bring operational insights into product and engineering conversations, flag risks early, and weigh in on payment-related specs.</li>\n<li>Lead with AI: Model and encourage the use of AI across the team to improve efficiency and effectiveness.</li>\n</ul>\n<p>Here&#39;s what we&#39;re looking for:</p>\n<ul>\n<li>7+ years of hands-on experience in payment operations, banking operations, or treasury operations</li>\n<li>Deep working knowledge of domestic payment rails (ACH/Nacha, wires, RTP) and experience with international money movement</li>\n<li>Experience managing the operational side of a bank or payment partner relationship</li>\n<li>Track record of operating within a compliance program (Nacha Risk Self-Assessment, SOC 1, unclaimed property, or similar)</li>\n<li>Strong people leadership skills</li>\n<li>Comfortable operating with real ambiguity and driving cross-functional work</li>\n<li>AI-fluent: you use it as a genuine lever for yourself and expect your team to as well</li>\n</ul>\n<p>Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week.</p>","enriched_at":1789790776894},{"id":"job_1a493ac8-de4","title":"Payment Operations Analyst","source_url":"https://job-boards.greenhouse.io/gusto/jobs/8180461","location":"New York, NY","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Finance","description":"<p>At Gusto, we&#39;re on a mission to grow the small business economy.</p>\n<p>As a Payment Operations Analyst, you&#39;ll own specific end-to-end payment workflows, resolve exceptions that require real judgment, and help make our systems more reliable and efficient over time.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Support the payment lifecycle end-to-end - Own the operational layer of specific payment workflows , ACH processing, exception handling, refunds, collection re-debits, reconciliation.</li>\n<li>Build alongside Product and Engineering - Payment Operations doesn&#39;t just react , we shape how the systems work.</li>\n<li>Close the loop on customer pain - Customer and CX feedback is signal.</li>\n<li>Think in systems - Connect the dots across rails, partners, reconciliation, compliance, and customer experience.</li>\n<li>Hold partners to a high standard - Work directly with Gusto&#39;s bank and payment partners , domestic and international , to triage issues, resolve escalations, and maintain strong working relationships.</li>\n<li>Lead with AI - You use AI as a genuine work partner , to move faster on analysis, draft communications, synthesize data, and automate the repetitive.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>3+ years of experience in payment operations, banking operations, treasury operations, or a related role at a fintech or financial institution</li>\n<li>Working knowledge of domestic payment rails (ACH/Nacha, wires, RTP) and/or international money movement (cross-border transfers, FX, global disbursement networks)</li>\n<li>Strong analytical instincts , you look for the pattern behind the problem and can query or structure data to find it (SQL a plus but not required)</li>\n<li>Experience working with bank portals, payment processors, or reconciliation tools</li>\n<li>Ability to communicate clearly with both operational and technical counterparts</li>\n<li>Comfortable working in ambiguity and taking ownership without waiting for perfect information</li>\n<li>Eager to build AI into how you work , whether you&#39;re already using it daily or just getting started, you see it as a genuine productivity lever and are committed to developing that fluency</li>\n<li>Knowledge of relevant compliance frameworks (Nacha operating rules, unclaimed property, money transmission) is a strong plus</li>\n</ul>","enriched_at":1789790760580},{"id":"job_f8ee9407-f30","title":"Head of Product, New Customer Experience","source_url":"https://job-boards.greenhouse.io/gusto/jobs/8144242","location":"San Francisco, CA","job_type":"full-time","experience_level":"executive","work_arrangement":"hybrid","category":"Product Management","description":"<p>Gusto is seeking an experienced Product leader for its New Customer Experience team.</p>\n<p>As Head of Product, New Customer Experience, you will be responsible for the entire product experience a small business takes from potentially never having heard of Gusto, to activating the Gusto products that help them start, run, and grow.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Ownership: You will own the end-to-end new customer experience, including determining the best way to natively include AI throughout to assist customers.</li>\n<li>North Star: Create a best-in-class new customer experience which grows the number of small businesses who choose Gusto and get successfully set up.</li>\n<li>Collaborate: You&#39;ll work closely with every function: Engineering, Design, Data, Marketing, Sales, and Finance to bring your vision to life.</li>\n<li>Empowerment: Directly coach and lead a talented team of senior product managers.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>10+ years of direct Product Management experience, including 4+ years leading and managing product managers.</li>\n<li>A track record owning a growth, acquisition, or onboarding funnel with direct accountability for a conversion or revenue number.</li>\n<li>Hands-on experience shipping AI-powered customer experiences.</li>\n<li>Experience in selling to SMBs, and experience in a multi-product company with shared platforms and real cross-team dependencies.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Competitive base pay</li>\n<li>Benefits</li>\n<li>Equity (RSUs)</li>\n</ul>\n<p>Salary: $206,000/yr to $248,000/yr in Denver &amp; most major metro locations, and $243,000/yr to $292,000/yr for San Francisco, Seattle &amp; New York</p>","enriched_at":1789790746083},{"id":"job_38d5a4f6-68a","title":"Staff Software Engineer, HR Experience","source_url":"https://job-boards.greenhouse.io/gusto/jobs/8168028","location":"New York, NY","job_type":"full-time","experience_level":"staff","work_arrangement":"hybrid","category":"Engineering","description":"<p>At Gusto, we&#39;re on a mission to grow the small business economy.</p>\n<p>As a Staff Software Engineer, HR Experience, you will own full-stack features independently , from technical design through implementation, testing, and production monitoring , with light oversight.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Design, build, and maintain features for the HRX Engineering (HR Experience) product surface</li>\n<li>Write clean, well-tested, maintainable code across the stack</li>\n<li>Participate in code review, sprint planning, and retros</li>\n<li>Partner with product and design to translate requirements into technical solutions</li>\n<li>Help monitor and improve the reliability, performance, and quality of shipped features</li>\n<li>Participate in on-call rotation and lead incident response for owned systems</li>\n<li>Provide technical guidance and code-review mentorship to less-tenured engineers</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>8+ years of professional software engineering experience, including full-stack work</li>\n<li>Demonstrated ability to design, build, and ship features spanning frontend, backend, and data layer with minimal oversight</li>\n<li>Strong proficiency in at least one modern backend language/framework (e.g., Ruby on Rails, Node.js, Python/Django) and one modern frontend framework (e.g., React, TypeScript)</li>\n<li>Solid understanding of relational databases , schema design, migrations, and query performance</li>\n<li>Comfortable owning a project end-to-end: scoping, technical design, implementation, testing, deployment, and monitoring</li>\n<li>Strong grounding in software engineering fundamentals: data structures, algorithms, automated testing, CI/CD</li>\n<li>Experience partnering cross-functionally with product managers, designers, and other engineers</li>\n<li>Clear written and verbal communication, including technical design docs</li>\n</ul>\n<p>Nice to have:</p>\n<ul>\n<li>Experience in HR tech, payroll, or fintech domains</li>\n<li>Experience designing REST or GraphQL APIs</li>\n<li>Exposure to accessibility (a11y) best practices</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Competitive base pay</li>\n<li>Benefits</li>\n<li>Equity (RSUs)</li>\n<li>Physical office spaces in Denver, San Francisco, and New York City</li>\n<li>Work-from-home options</li>\n</ul>\n<p>Our cash compensation amount for this role is targeted at $197,000–$247,000 for New York.</p>","enriched_at":1789758662158},{"id":"job_9bce560e-740","title":"Senior Staff Software Engineer, Benefits","source_url":"https://job-boards.greenhouse.io/gusto/jobs/8204399","location":"New York, NY","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>As a Staff Software Engineer on the Benefits Advisory team at Gusto, you will be directly accountable for key architectural improvements to Gusto&#39;s benefits platform.</p>\n<p>This is a full-stack role where you will design and build platform capabilities that enable customers to explore, apply for, and maintain their benefits within your product area.</p>\n<p>Your work will focus on transforming our benefits opportunity, shopping and renewal flows, creating clear system boundaries that enable efficient reuse and increased scalability, allowing the ability to offer a wider variety of products more quickly.</p>\n<p>You will design services that continue to scale the organization, with an emphasis on enabling novel AI-driven interfaces to deliver a delightful benefits shopping experience.</p>\n<p>You&#39;ll operate at the intersection of marketing, sales, operations and engineering.</p>\n<p>If you are passionate about building highly scalable systems that can reason, predict, and personalize to unlock Gusto Benefits&#39; next phase of sustainable growth, we&#39;d love to have you join our team.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Architect and evolve our customer-facing web platforms with a focus on scale and performance</li>\n<li>Build innovative AI interfaces to best assist our customers</li>\n<li>Design, build, and maintain shared services to enable rapid iteration on product offerings</li>\n<li>Implement and optimize key workflows for a best-in-class customer experience</li>\n<li>Write high-quality, well-tested code across the stack, leveraging AI-powered tools to accelerate development and improve reliability</li>\n<li>Support, mentor, and up-level fellow engineers on the team, helping to establish best practices for AI-native design patterns</li>\n<li>Partner cross-functionally with Marketing, Sales, Operations and leadership to translate business needs into technical solutions that fit our needs now and in the future</li>\n<li>Influence the technical roadmap for your area of the Benefits Advisory platform, ensuring your work aligns with Gusto&#39;s AI-native strategy and team goals</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>8+ years of experience building scalable full-stack web applications with expertise in both frontend (React, TypeScript) and backend (API development, data modeling, database schema design)</li>\n<li>Extensive Experience building AI interfaces, iterating on prompts and maintaining high quality evals</li>\n<li>Extensive Experience applying AI tools to accelerate full-stack development, improve code quality, and build intelligent user experiences</li>\n<li>Deep experience in CI/CD and observability best practices</li>\n<li>Ability to act as a thought partner for both technical (Engineering, AI/Data) and business (Sales, Operations) teams</li>\n<li>A balance of pragmatic execution and long-term architectural thinking to build a scalable, intelligent platform</li>\n<li>Experience enabling productivity across large engineering organizations</li>\n</ul>\n<p>Nice to have:</p>\n<ul>\n<li>Direct familiarity with React, Ruby on Rails</li>\n<li>Experience with robust recommendation systems</li>\n<li>AI architecture and scalability for reliable platform services</li>\n</ul>\n<p>Compensation: The cash compensation amount for this role is targeted at $191,000/yr to $225,000/yr in Denver &amp; most remote locations, and $225,000/yr to $265,000/yr for San Francisco, Seattle &amp; New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.</p>","enriched_at":1789758644899},{"id":"job_b3f00c64-8b5","title":"Payment Operations Manager","source_url":"https://job-boards.greenhouse.io/gusto/jobs/8022501","location":"New York, NY","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Operations","description":"<p>At Gusto, we&#39;re on a mission to grow the small business economy.</p>\n<p>As the Payment Operations Manager, you&#39;ll lead a team of Payment Operations Analysts and own the health of Gusto&#39;s payment operations end to end.</p>\n<p>Here&#39;s what you&#39;ll do day-to-day:</p>\n<ul>\n<li>Lead and grow the team: Manage a team of Payment Operations Analysts.</li>\n<li>Manage day-to-day bank and payment partner operations: Own the operational relationship with banking and payment partners.</li>\n<li>Operate the compliance programs that keep payments running: Execute the day-to-day work behind Gusto&#39;s Nacha, unclaimed property, and bank compliance programs.</li>\n<li>Drive incident response for payment operations: Investigate and resolve payment operations incidents.</li>\n<li>Partner with Product and Engineering: Bring the team&#39;s operational insight into product and engineering conversations.</li>\n<li>Lead with AI: Model and encourage the use of AI across the team.</li>\n</ul>\n<p>Here&#39;s what we&#39;re looking for:</p>\n<ul>\n<li>7+ years of hands-on experience in payment operations, banking operations, or treasury operations</li>\n<li>Deep working knowledge of domestic payment rails (ACH/Nacha, wires, RTP) and experience with international money movement</li>\n<li>Experience managing the operational side of a bank or payment partner relationship</li>\n<li>Track record of operating within a compliance program</li>\n<li>Strong people leadership</li>\n<li>Comfortable operating with real ambiguity and driving cross-functional work</li>\n<li>AI-fluent</li>\n<li>Nacha AAP or AFPP certification is a strong plus</li>\n</ul>","enriched_at":1789758623756},{"id":"job_bbee291e-368","title":"Payment Operations Analyst","source_url":"https://job-boards.greenhouse.io/gusto/jobs/8180461","location":"New York, NY","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Finance","description":"<p>At Gusto, we&#39;re on a mission to grow the small business economy.</p>\n<p>As a Payment Operations Analyst, you&#39;ll own specific end-to-end payment workflows, resolve exceptions that require real judgment, and help make our systems more reliable and efficient over time.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Support the payment lifecycle end-to-end - Own the operational layer of specific payment workflows , ACH processing, exception handling, refunds, collection re-debits, reconciliation.</li>\n<li>Build alongside Product and Engineering - Payment Operations doesn&#39;t just react , we shape how the systems work.</li>\n<li>Close the loop on customer pain - Customer and CX feedback is signal.</li>\n<li>Think in systems - Connect the dots across rails, partners, reconciliation, compliance, and customer experience.</li>\n<li>Hold partners to a high standard - Work directly with Gusto&#39;s bank and payment partners , domestic and international , to triage issues, resolve escalations, and maintain strong working relationships.</li>\n<li>Lead with AI - You use AI as a genuine work partner , to move faster on analysis, draft communications, synthesize data, and automate the repetitive.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>3+ years of experience in payment operations, banking operations, treasury operations, or a related role at a fintech or financial institution</li>\n<li>Working knowledge of domestic payment rails (ACH/Nacha, wires, RTP) and/or international money movement (cross-border transfers, FX, global disbursement networks)</li>\n<li>Strong analytical instincts , you look for the pattern behind the problem and can query or structure data to find it (SQL a plus but not required)</li>\n<li>Experience working with bank portals, payment processors, or reconciliation tools</li>\n<li>Ability to communicate clearly with both operational and technical counterparts</li>\n<li>Comfortable working in ambiguity and taking ownership without waiting for perfect information</li>\n<li>Eager to build AI into how you work , whether you&#39;re already using it daily or just getting started, you see it as a genuine productivity lever and are committed to developing that fluency</li>\n<li>Knowledge of relevant compliance frameworks (Nacha operating rules, unclaimed property, money transmission) is a strong plus</li>\n</ul>","enriched_at":1789758598799},{"id":"job_842479ba-2b9","title":"Head of Product, New Customer Experience","source_url":"https://job-boards.greenhouse.io/gusto/jobs/8144242","location":"San Francisco, CA","job_type":"full-time","experience_level":"executive","work_arrangement":"hybrid","category":"Product Management","description":"<p>Gusto is looking for an experienced Product leader for our New Customer Experience team.</p>\n<p>As Head of Product, New Customer Experience, you will be responsible for the entire product experience a small business takes from potentially never having heard of Gusto, to activating the Gusto products that help them start, run, and grow.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Ownership: You will own the end-to-end new customer experience, including determining the best way to natively include AI throughout to assist customers.</li>\n<li>North Star: Create a best-in-class new customer experience which grows the number of small businesses who choose Gusto and get successfully set up.</li>\n<li>Collaborate: You&#39;ll work closely with every function: Engineering, Design, Data, Marketing, Sales, and Finance to bring your vision to life.</li>\n<li>Empowerment: Directly coach and lead a talented team of senior product managers.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>10+ years of direct Product Management experience, including 4+ years leading and managing product managers.</li>\n<li>A track record owning a growth, acquisition, or onboarding funnel with direct accountability for a conversion or revenue number.</li>\n<li>Hands-on experience shipping AI-powered customer experiences.</li>\n<li>Experience in selling to SMBs, and experience in a multi-product company with shared platforms and real cross-team dependencies.</li>\n</ul>\n<p><strong>Benefits:</strong></p>\n<ul>\n<li>Competitive base pay, benefits, and equity (RSUs)</li>\n<li>Physical office spaces in Denver, San Francisco, and New York City</li>\n<li>Hybrid work arrangement (approximately 2-3 days per week in the office)</li>\n</ul>","enriched_at":1789758582594},{"id":"job_a269a5f7-3fe","title":"Staff Software Engineer, HR Experience","source_url":"https://job-boards.greenhouse.io/gusto/jobs/8168028","location":"New York, NY","job_type":"full-time","experience_level":"staff","work_arrangement":"hybrid","category":"Engineering","description":"<h4>Job Overview</h4>\n<p>At Gusto, we&#39;re on a mission to grow the small business economy by handling the hard stuff , payroll, health insurance, 401(k)s, and HR , so owners can focus on their craft and customers.</p>\n<h4>Responsibilities</h4>\n<ul>\n<li>Owns full-stack features independently, from technical design through implementation, testing, and production monitoring, with light oversight.</li>\n<li>Design, build, and maintain features for the HRX Engineering (HR Experience) product surface.</li>\n<li>Write clean, well-tested, maintainable code across the stack.</li>\n<li>Participate in code review, sprint planning, and retros.</li>\n<li>Partner with product and design to translate requirements into technical solutions.</li>\n<li>Help monitor and improve the reliability, performance, and quality of shipped features.</li>\n<li>Participate in on-call rotation and lead incident response for owned systems.</li>\n<li>Provide technical guidance and code-review mentorship to less-tenured engineers.</li>\n</ul>\n<h4>Requirements</h4>\n<ul>\n<li>8+ years of professional software engineering experience, including full-stack work.</li>\n<li>Demonstrated ability to design, build, and ship features spanning frontend, backend, and data layer with minimal oversight.</li>\n<li>Strong proficiency in at least one modern backend language/framework (e.g., Ruby on Rails, Node.js, Python/Django) and one modern frontend framework (e.g., React, TypeScript).</li>\n<li>Solid understanding of relational databases , schema design, migrations, and query performance.</li>\n<li>Comfortable owning a project end-to-end: scoping, technical design, 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