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Architect","source_url":"https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Senior-Principal---Platform-Architect-Voice_449045","location":"Bengaluru, Luxor North Tower","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>The Platform Architect owns the technical design of GSK&#39;s voice and unified communications platform, defining reference architectures, patterns, and standards that make solutions secure, scalable, and consistent.</p>\n<p>Key Responsibilities:</p>\n<ul>\n<li>Define reference architectures, patterns, and standards for the platform, aligned to DPTF strategy and enterprise architecture.</li>\n<li>Design AI into the platform, producing reference patterns for AI-assisted delivery and intelligent operations.</li>\n<li>Architect for reliability and resilience by design, ensuring platform SLOs and error budgets are achievable.</li>\n<li>Provide design assurance and technical guidance to engineering teams, reviewing designs against standards.</li>\n<li>Ensure platform solutions are secure and compliant, including GxP requirements.</li>\n<li>Evaluate and introduce new technologies, measuring results against architecture OKRs.</li>\n<li>Set architecture standards for supplier and managed-service solutions.</li>\n<li>Partner with Enterprise Architecture and Information Security on standards, roadmaps, and exceptions.</li>\n<li>Increase pattern reuse across the platform, tracking adoption and divergence.</li>\n<li>Reduce rework by intervening early in design and evidencing the reduction.</li>\n<li>Advise the Product Owner and Platform Manager on architectural consequences of roadmap choices.</li>\n</ul>\n<p>Education &amp; Professional Qualifications:</p>\n<ul>\n<li>Degree in a technology or engineering discipline, or equivalent practical experience.</li>\n<li>Architecture certifications desirable (e.g., TOGAF).</li>\n</ul>\n<p>Experience Required:</p>\n<ul>\n<li>Overall 15 years and typically 6-8 years in technology architecture or senior engineering.</li>\n<li>Deep hands-on depth in the relevant platform domain (cloud, network, or digital workplace).</li>\n<li>Experience running design assurance or architecture review.</li>\n<li>Track record of architecting for reliability and resilience, working to SLOs and error budgets.</li>\n<li>Experience designing secure and compliant solutions, ideally including GxP or another regulated context.</li>\n</ul>\n<p>Desirable Requirements:</p>\n<ul>\n<li>Professional level unified communications certification (e.g., CCNP Collaboration).</li>\n<li>Experience with Cisco Webex, Microsoft Teams, contact centre, or cloud calling.</li>\n<li>Experience with emergency calling, regulatory recording, or voice automation.</li>\n</ul>","enriched_at":1793625966289},{"id":"job_6879a45f-3a7","title":"Principal-MDM, Alignment & Dimensions Lead","source_url":"https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Senior-Manager-MDM--Alignment---Dimensions_448755","location":"Bengaluru","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>We are seeking an experienced Principal-MDM, Alignment &amp; Dimensions Lead to lead the architecture, design, development, and integration of enterprise MDM solutions.</p>\n<p>You will provide technical leadership across Reltio, Java, APIs, and Azure, helping deliver trusted, governed data while driving platform enhancements, data quality, and continuous improvement.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Serve as the MDM SME for Reltio Master Data Management platform, associated applications and processes, ensuring the delivery of trusted, accurate, and governed data assets across Commercial, Medical Affairs, Market Access, Regulatory, and Analytics/Reporting functions.</li>\n<li>Define and manage Reltio roadmaps, enhancement requests, and release planning.</li>\n<li>Partner with IT and implementation teams to configure match rules, survivorship rules, hierarchies, and data quality controls.</li>\n<li>Oversee integrations between Reltio and CRM, Data Lake, Analytics, ERP, and downstream applications.</li>\n<li>Ensure successful onboarding and management of external data sources.</li>\n<li>Lead Reltio governance processes, stewardship workflows, and issue resolution activities.</li>\n<li>Technical SME for MDM DevOps and cross-functional teams, liaising with business stakeholders, market teams, Vault/SFMC/integration and other vendor teams to coordinate releases and projects.</li>\n<li>Own end-to-end technical architecture and design of multiple MDM platforms (Reltio L3 configuration, RDM, security, workflows, UI, LOVs) and related Java utilities/transformations, including low-level design and implementation patterns.</li>\n<li>Lead development and integration work across Reltio and Azure stack (Azure Functions, Service Bus, AKS, Kong APIs), ensuring robust data and API flows to CRM, Vault, and downstream systems.</li>\n<li>Guide and mentor Reltio Sr. Developers and Support Analysts, allocating work, reviewing designs, and driving continuous improvement MDM Applications.</li>\n<li>Oversee incident, defect, and change management related to Reltio, ensuring SLAs are met, root causes addressed, and changes follow SOPs for source code, change, and release management.</li>\n<li>Approve source-code reviews and technical documents, confirming specifications are complete, defects resolved, programming standards followed, and Git/GitHub repository structure and practices are adhered to.</li>\n<li>Ensure secure coding practices in Java/Azure solutions (encryption/decryption of credentials, OAuth token usage, remediation of security findings).</li>\n<li>Contribute to ongoing monitoring and service reviews (weekly and monthly meetings with Product Owner, Business Owner, Tech Lead, Service Owner, Service Manager) to track SLA and performance against quality standards.</li>\n</ul>\n<p><strong>Required Skills and Experience:</strong></p>\n<ul>\n<li>10+ years of professional experience with Bachelor’s or Master’s degree.</li>\n<li>Architecture and design experience in Reltio MDM and Rest APIs.</li>\n<li>Proven experience acting as Tech Lead or equivalent: governing code quality, design reviews, defect resolution, and technical sign-offs.</li>\n<li>Ability to translate business requirements into scalable Reltio solutions.</li>\n<li>Strong Java engineering background with experience in Reltio MDM (configuration, workflows, LCA components, UI, RDM, data validation, integration hub) and related microservices/integration patterns.</li>\n<li>Proficiency in Designing and Reltio L3 configuration including Data model, entity and relationship definition, crosswalks and source design strategies, Survivorship strategies, Match and merge concepts.</li>\n<li>Strong Java development skills with experience in microservices and Reltio MDM Rest APIs(configuration, workflows, UI, RDM, security, LCA components).</li>\n<li>Practical experience with Azure components: Azure Functions, Service Bus, Databricks, and associated DevOps practices.</li>\n<li>Familiarity with data integration, API design and development, and master data management concepts in complex enterprise environments.</li>\n<li>Agile/Scrum ways of working, story-point estimation and participation in backlog refinement, sprint planning, show-and-tell, and hyper care activities.</li>\n<li>Ability to troubleshoot production issues, and drive resolution of defects/incidents in Reltio and related integrations.</li>\n<li>Strong stakeholder management skills and ability to influence senior leadership.</li>\n</ul>\n<p><strong>Benefits:</strong></p>\n<ul>\n<li>Competitive salary</li>\n<li>Opportunities for growth and development</li>\n<li>Collaborative and dynamic work environment</li>\n</ul>","enriched_at":1793589952671},{"id":"job_5fbc8dca-4bc","title":"Senior Principal Engineer – eCommerce","source_url":"https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Senior-Principal-Engineer--E-commerce_448767","location":"Bengaluru","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>We are seeking a Senior Principal Engineer – eCommerce to lead engineering delivery for GSK Direct, GSK&#39;s B2B eCommerce platform that enables healthcare professionals to purchase GSK vaccines and pharmaceuticals in the US and international markets.</p>\n<p>This is a hands-on engineering leadership role: you will manage the vendor technical leads and drive a multi-disciplinary DevOps team of SAP Commerce Cloud, Composable Storefront, UI, and QA engineers.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<p><strong>1. Engineering Leadership &amp; Platform Ownership</strong></p>\n<ul>\n<li>Own the technical health, roadmap execution, and engineering quality of the GSKDirect-US and GSKDirect-Global eCommerce platforms built on SAP Commerce Cloud and SAP Composable Storefront.</li>\n<li>Serve as the design authority for commerce solutions, approving designs across OCC APIs, B2B commerce, SSO, ERP integrations and Backoffice.</li>\n<li>Make build-vs-configure decisions that favor out-of-the-box SAP capabilities, reduce technical debt, and keep the platform upgrade-ready.</li>\n<li>Implement and enforce ITMS controls, ensuring compliance, audit readiness, and operational excellence in a regulated environment.</li>\n</ul>\n<p><strong>2. Vendor Management &amp; Delivery Oversight</strong></p>\n<ul>\n<li>Manage and direct the vendor technical leads, DevOps scrum teams of SAP Commerce, Composable Storefront, UI, and QA engineers.</li>\n<li>Own sprint delivery across 3–4 week agile cycles: backlog grooming, story analysis, estimation, sprint planning, reviews, and retrospectives, and hold vendor teams accountable for quality, velocity, and commitments.</li>\n<li>Lead daily scrum with GSK leads and business stakeholders, removing blockers and making timely technical decisions.</li>\n<li>Track vendor performance against SLAs and KPIs, and drive corrective actions and resourcing decisions with the supplier.</li>\n<li>Foster a “One Team” culture across GSK, onshore, and offshore team members built on collaboration, support, and accountability.</li>\n</ul>\n<p><strong>3. Hands-on SAP Commerce Cloud &amp; Headless Commerce Expertise</strong></p>\n<ul>\n<li>Provide technical direction on SAP Commerce Cloud environment management and deployments.</li>\n<li>Guide the headless storefront architecture on SAP Composable Storefront and Angular, including SSR, lazy loading, performance optimization, accessibility, and reusable component and design-system patterns.</li>\n<li>Lead code quality through GitHub pull request reviews, coding standards, unit testing expectations, and secure development practices.</li>\n<li>Drive root cause analysis of complex production issues.</li>\n</ul>\n<p><strong>4. Strategic Partnerships &amp; Business Alignment</strong></p>\n<ul>\n<li>Partner with the GSK Business Product Owner and business stakeholders to translate commercial needs into scalable technical solutions and a prioritized roadmap.</li>\n<li>Align with enterprise architecture, security, and integration teams within a federated architecture model.</li>\n<li>Influence roadmap and investment decisions by providing technical insights, feasibility assessments, and effort estimates.</li>\n</ul>\n<p><strong>5. Innovation &amp; Continuous Improvement</strong></p>\n<ul>\n<li>Modernize engineering practices: CI/CD pipelines, test automation, release management, and environment strategy on CCv2.</li>\n<li>Drive AI-assisted engineering across the vendor DevOps team.</li>\n<li>Apply AI-driven monitoring to detect anomalies in site performance, checkout and order flows.</li>\n<li>Plan and lead SAP Commerce Cloud and Composable Storefront/Angular version upgrades.</li>\n</ul>\n<p><strong>Required Qualifications:</strong></p>\n<ul>\n<li>15+ years of software engineering experience, including 6+ years building enterprise eCommerce platforms on SAP Commerce Cloud.</li>\n<li>5+ years leading engineering teams, including managing vendor/SI technical leads and onshore–offshore delivery models.</li>\n<li>Deep hands-on expertise in SAP Commerce Cloud: Java/J2EE, Spring, OCC APIs, ImpEx, CronJobs, Backoffice, ASM, PCM/OMS, and CCv2 deployments.</li>\n<li>Strong experience with headless commerce architecture and SAP Composable Storefront on Angular.</li>\n<li>Experience delivering B2B commerce capabilities: company accounts and roles, customer-specific catalogs and pricing, approvals, checkout, order status, SSO, and ERP integration.</li>\n<li>Proven track record running agile delivery: sprint planning, estimation, backlog management, and release management with Jira, Confluence, and GitHub.</li>\n<li>Experience with CI/CD, code review practices, and production monitoring and troubleshooting.</li>\n<li>Experience managing ITMS controls, security, and compliance in a regulated environment.</li>\n<li>Excellent communication and stakeholder management skills.</li>\n</ul>","enriched_at":1793589814569},{"id":"job_e42849b0-778","title":"AI Platform Engineer","source_url":"https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/AI-Platform-Engineer-II_450475-1","location":"Bengaluru","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>As Enterprise AI’s delivery portfolio grows and GenAI and agentic solutions move from pilot to production, the platform must scale reliably and safely. The AI Platform Engineer owns significant areas of that platform , ensuring they operate at SLO, building automation against routine operations work, embedding security and responsible AI controls into the platform layer, and contributing to the vendor and standards conversations that shape the platform’s direction.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Owns significant platform areas with genuine accountability for reliability, security, performance, and cost efficiency of AI services , not just task execution.</li>\n<li>Makes AI consumable at enterprise scale by operating the gateways, model endpoints, and context services through which every team reaches models, tools, and data.</li>\n<li>Builds platform leverage through automation, self-service, and reusable components that reduce manual operations work across the team.</li>\n<li>Embeds governance by design so that AI security, data protection, and responsible AI controls are enforced by the platform rather than negotiated project by project.</li>\n<li>Develops the next generation by mentoring junior and mid-level platform engineers, building team capability over time.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>At least 6 years of experience running SaaS, cloud, or platform-engineering services in a production setting, including at least 2 years operating AI/ML or GenAI workloads or services.</li>\n<li>Strong proficiency in Python; working proficiency in at least one additional language (for example, Go, TypeScript, or Java).</li>\n<li>Hands-on experience with Kubernetes and container platforms, Infrastructure-as-Code (Terraform; Bicep a plus), GitOps, and modern CI/CD.</li>\n<li>Hands-on experience operating API gateways or AI/LLM gateways, including routing, rate limiting, authentication, and policy enforcement for AI traffic.</li>\n<li>Working knowledge of Model Context Protocol (MCP) and agentic patterns , tool calling, orchestration, and agent frameworks , and of how context is retrieved, managed, and governed for LLM applications.</li>\n<li>Experience operating production services with defined SLOs, observability, and incident management.</li>\n<li>Daily use of AI coding agents (Claude Code, GitHub Copilot, Databricks AI Assistant) as a primary development mode.</li>\n<li>Solid understanding of identity and access management, secrets management, and data protection for cloud and AI services.</li>\n</ul>\n<p>Required skills:</p>\n<ul>\n<li>Platform &amp; Cloud: Kubernetes, containers, Terraform, GitOps, CI/CD, DevSecOps, platform reliability engineering, and at least one major cloud (Azure preferred) with multi-cloud and hybrid architecture awareness.</li>\n<li>AI Gateway &amp; API Management: API gateway patterns, AI/LLM gateway architecture and operations, traffic management, and policy enforcement.</li>\n<li>GenAI Operations: LLM deployment, versioning, and monitoring; prompt and evaluation workflows; RAG architectures; vector search fundamentals.</li>\n<li>MCP &amp; Agents: Model Context Protocol, tool calls, workflow orchestration, and an understanding of agent orchestration frameworks and context engineering.</li>\n<li>Observability: Metrics, logging, tracing, and alerting (for example, OpenTelemetry, Prometheus, Grafana, or cloud-native equivalents) applied to AI services.</li>\n<li>Security: IAM, OAuth/OIDC, secrets management, network security, and data privacy controls for AI workloads.</li>\n</ul>","enriched_at":1793587170818},{"id":"job_dc58e117-ab4","title":"Principal Process Pulse Engineer","source_url":"https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Principal-Process-Pulse-Engineer_449280","location":"Bengaluru","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>The Principal Process Pulse Engineer role provides technical leadership for the Aspen Tech Process Pulse platform and related PAT systems across GSK Global Supply Chain and R&amp;D sites.</p>\n<p>You will own solution design, OT architecture alignment, implementation, validation and troubleshooting for Process Pulse deployments and ensure that technical outputs align with approved OT Reference Architectures, Quality &amp; Tech Management controls/standards, product strategy and engineering standards.</p>\n<p>Key responsibilities:</p>\n<ul>\n<li>Implement Process Pulse technical designs and configurations in line with approved OT architecture, segmentation and product strategy</li>\n<li>Own technical quality for Process Pulse across assigned sites, including key specifications, design documentation, configuration records and validation evidence</li>\n<li>Manage the lifecycle of PAT models across platforms such as Process Pulse and Unscrambler</li>\n<li>Own the technical integration and data quality between modelling tools, Process Pulse and execution/QC systems</li>\n<li>Design and configure Process Pulse data sources, PAT models, configurations and access controls to support closed-loop control and real-time monitoring</li>\n<li>Keep Process Pulse configurations, scripts and infrastructure-as-code under version control, with automated deployment and upgrade checks and peer review of material changes</li>\n<li>Lead the design and configuration of OPC-based and other OT integrations between Process Pulse, analyzers, control systems and historians</li>\n<li>Monitor system behavior, identify issues and lead troubleshooting and root-cause analysis across applications, integrations and OT networks</li>\n<li>Plan and execute technical installations, upgrades and patching for Process Pulse components while providing technical direction during releases and major incidents</li>\n<li>Work with cross-functional teams to design or configure Process Pulse interfaces, workflows, recipes and data models</li>\n<li>Coach site engineers, OT teams and super users in Process Pulse patterns and contribute to training materials, runbooks and knowledge articles</li>\n<li>Maintain and extend Process Pulse standards, reusable engineering assets and deployment patterns aligned with OT design and security guidance</li>\n<li>Capture engineering lessons learned from Process Pulse projects and incidents and convert them into reusable standards, patterns and training for other PAT and OT platforms</li>\n<li>Make practical use of AI-assisted development, agent-based workflows and prompt templates for engineering, testing, documentation and support</li>\n</ul>\n<p>Basic qualifications:</p>\n<ul>\n<li>Bachelor’s or master’s degree in engineering, Computer Science, Information Technology, Automation, Data, Life Sciences, or a relevant technical discipline</li>\n<li>Minimum 7+ years of hands-on technical engineering experience in complex enterprise or operational technology environments</li>\n<li>Experience in implementing or supporting PAT platforms, including configuration of data sources, models, dashboards and data collectors</li>\n<li>Experience in reviewing and approving specifications, design documents, configurations, test scripts and technical validation evidence</li>\n<li>Experience in leading complex troubleshooting and root-cause investigations across systems, interfaces, workflows, data and infrastructure</li>\n<li>Experience in coordinating internal engineers, site teams, vendors and specialist partners through design, deployment and stabilisation activities</li>\n<li>Experience in assessing technical risk and ensuring security, data integrity, resilience, compliance and supportability requirements are met</li>\n<li>Experience in OT integrations and industrial protocols</li>\n<li>Experience working in operational technology environments with segmented networks, firewalls and OT security controls</li>\n<li>Experience in supporting audits, inspections or formal technical assurance activities</li>\n</ul>","enriched_at":1793584803250},{"id":"job_032c552f-173","title":"Senior Principal Platform Engineer – QA","source_url":"https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Cloud---Hosting---Principal-Platform-Engineer---QA_449214-1","location":"Bengaluru","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>The Senior Principal Platform Engineer – QA will help shape and evolve the organisation&#39;s quality engineering platform, enabling teams to build, test, deploy and operate software faster, more securely, and more reliably.</p>\n<p><strong>Quality strategy and architecture</strong></p>\n<ul>\n<li>Define the platform quality engineering strategy, test pyramid and quality gates for all cloud platform products.</li>\n<li>Set standards for testing infrastructure-as-code: static analysis, policy-as-code, unit, integration and end-to-end tests for Terraform modules.</li>\n<li>Design ephemeral test environments that provision, validate and tear down platform stacks on every change.</li>\n</ul>\n<p><strong>Continuous verification and automation</strong></p>\n<ul>\n<li>Build shift-left quality into CI/CD: automated gates for security, compliance, cost and drift before merge and release.</li>\n<li>Establish contract and compatibility testing so module and API changes never break consuming business teams.</li>\n<li>Lead resilience and chaos testing for platforms.</li>\n<li>Drive performance and scale testing for self-service provisioning paths.</li>\n</ul>\n<p><strong>GxP and computerised system assurance</strong></p>\n<ul>\n<li>Modernise qualification from document-heavy validation to risk-based, automated Assurance.</li>\n<li>Generate qualification evidence (IQ/OQ traceability, test results, approvals) directly from pipelines.</li>\n<li>Partner with Quality, GRC and the CISO office to keep evidence audit-ready for GxP, SOX and data integrity requirements.</li>\n</ul>\n<p><strong>Images, supply chain and security quality</strong></p>\n<ul>\n<li>Own test frameworks for VM, OS, database and container image bakeries: CIS benchmarks, vulnerability thresholds, SBOM and signing checks.</li>\n<li>Integrate CNAPP and code scanning findings (e.g. Wiz, GitHub Advanced Security) into release gates with clear SLAs.</li>\n</ul>\n<p><strong>AI and agentic platform quality</strong></p>\n<ul>\n<li>Define evaluation frameworks for platform AI agents: accuracy, safety &amp; guardrail</li>\n<li>Test agent-generated artifacts for correctness, policy compliance and blast radius before execution.</li>\n</ul>\n<p><strong>Engineering leadership</strong></p>\n<ul>\n<li>Set quality metrics and SLOs, report them to platform and security leadership, and drive corrective actions.</li>\n<li>Mentor engineers across platform teams; grow a quality-engineering community of practice.</li>\n<li>Evaluate and select tooling; make build-vs-buy recommendations.</li>\n</ul>","enriched_at":1793543819317},{"id":"job_0a526a1b-922","title":"Principal Azure Platform Architect","source_url":"https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Senior-Principal---Azure-Platform-Architect_448963","location":"Bengaluru, Luxor North Tower","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>The Principal Azure Platform Architect owns the technical design of the Azure Cloud platform, defining reference architectures, patterns, and standards that make solutions secure, scalable, and consistent.</p>\n<p>Key Responsibilities:</p>\n<ul>\n<li>Define reference architectures, patterns, and standards for the platform, aligned to DPTF strategy and enterprise architecture.</li>\n<li>Design AI into the platform, producing reference patterns for AI-assisted delivery and intelligent operations.</li>\n<li>Architect for reliability and resilience by design, ensuring platform SLOs and error budgets are achievable.</li>\n<li>Provide design assurance and technical guidance to engineering teams, reviewing designs against standards.</li>\n<li>Ensure platform solutions are secure and compliant, including GxP requirements.</li>\n<li>Evaluate and introduce new technologies, measuring results against architecture OKRs.</li>\n<li>Set architecture standards for supplier and managed-service solutions.</li>\n<li>Partner with Enterprise Architecture and Information Security on standards, roadmaps, and exceptions.</li>\n<li>Increase pattern reuse across the platform, tracking adoption and divergence.</li>\n<li>Reduce rework by intervening early in design and evidencing the reduction.</li>\n<li>Advise the Product Owner and Platform Manager on architectural consequences of roadmap choices.</li>\n</ul>\n<p>Professional Qualifications:</p>\n<ul>\n<li>Degree in a technology or engineering discipline, or equivalent practical experience.</li>\n<li>Architecture certifications desirable (e.g., TOGAF).</li>\n</ul>\n<p>Area of Specialisation:</p>\n<ul>\n<li>Platform architecture in the relevant domain, covering reference architecture, patterns, standards, and design assurance.</li>\n<li>Security and resilience by design, including AI reference patterns and GxP considerations.</li>\n</ul>\n<p>Related Experience Required:</p>\n<ul>\n<li>Overall 15 years and typically 6-8 years in technology architecture or senior engineering.</li>\n<li>Proven experience as an Azure Cloud Architect.</li>\n<li>Knowledge of networking, security, and compliance in cloud environments.</li>\n<li>Experience deploying, configuring, and managing services in Azure Cloud Platform, including AI Services.</li>\n<li>Experience running design assurance or architecture review.</li>\n<li>Track record of architecting for reliability and resilience, working to SLOs and error budgets.</li>\n<li>Experience designing secure and compliant solutions, ideally including GxP or another regulated context.</li>\n</ul>\n<p>Skills/Background:</p>\n<ul>\n<li>Ability to influence engineering teams without line authority.</li>\n<li>Judgement about when to grant an architectural exception and when to hold the standard.</li>\n<li>Clear design documentation.</li>\n<li>Comfort challenging vendor claims and evaluating technology on measured outcome.</li>\n<li>Pragmatism about technical debt.</li>\n<li>Collaborative habit with Enterprise Architecture and Security.</li>\n</ul>","enriched_at":1793540936624},{"id":"job_10ecdf35-357","title":"ServiceNow ITOM, ITAM & ITSM Product Manager","source_url":"https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Director---SN-ITOM--ITAM---ITSM-Platform-Manager_448657-1","location":"Bengaluru, Luxor North Tower","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Product Management","description":"<p>The ServiceNow ITOM, ITAM &amp; ITSM Product Manager leads a group of related Products within a ServiceNow Platform &amp; Enterprise Tools Domain, ensuring they deliver measurable value, support business processes, and are continuously improved.</p>\n<p>Key Responsibilities:</p>\n<ul>\n<li>Translate functional strategies into actionable product roadmaps and delivery priorities across a related group of Products - ITOM (Event/Discovery/CMDB), ITAM (SAM/HAM) &amp; ITSM,</li>\n<li>Provide direction and coaching to Product Owners, ensuring requirements are well-defined, business cases for investment are robust, backlogs are prioritised to support business goals, architectural guidance, compliance needs, data-driven decisions, FinOps considerations, and domain ecosystem dependencies through cross-functional partnering.</li>\n<li>Partner with business stakeholders to understand pain points, process challenges, and improvement needs, shaping product enhancements and technology-enabled opportunities.</li>\n<li>Oversee delivery execution across the product group, ensuring the quality, usability, stability, and supportability of released features and services.</li>\n<li>Promote agile and iterative delivery practices, supporting incremental value release, transparency of priorities, and improved collaboration with business users.</li>\n<li>Act as the escalation point for critical product performance, delivery issues, and dependency conflicts, addressing risks and facilitating decisions.</li>\n<li>Champion the adoption of user-centred improvements, business process optimisation, and automation opportunities that reduce cycle time and enhance user experience.</li>\n<li>Ensure effective risk, security, and compliance management across the product group, embedding relevant controls in partnership with security and compliance SMEs.</li>\n<li>Support Solution Architects in shaping cross-product and cross-platform solutions, ensuring Product Owners manage dependencies to deliver integrated outcomes.</li>\n<li>Track and report performance against agreed KPIs for the product group, driving continuous improvement activities to maximise value for the Domain.</li>\n<li>Provide financial oversight of the domain, including product budgets and internal/external team resourcing costs, to inform strategic decision-making and ensure alignment with GSK’s financial objectives.</li>\n</ul>\n<p>Education &amp; Professional Qualifications:</p>\n<ul>\n<li>Bachelor&#39;s or Master&#39;s degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience.</li>\n<li>Industry certifications highly desirable (e.g. Agile Methodologies, CPM).</li>\n</ul>\n<p>Job Experience:</p>\n<ul>\n<li>Extensive experience (typically 18+ years) overseeing end-to-end product delivery, including prioritisation, backlog management, solution design support, testing oversight, and value-focused release planning.</li>\n<li>Proven track record in overseeing the definition and execution of valuable Product strategies, realising tangible benefits for the Business with experience in core products for digital and tech – ITOM, ITAM, CMDB, ITSM.</li>\n<li>Deep experience in concurrently overseeing multiple Product teams across the full delivery lifecycle, from requirements elicitation through to release.</li>\n<li>Proficient in conveying complex technology ideas to non-conversant audiences.</li>\n<li>Very strong analytical and problem-solving skills for developing Product use cases and determining their associated value.</li>\n<li>Highly experienced team leader that can effectively manage small to medium IT delivery teams.</li>\n<li>Very strong communication skills and ability to influence senior stakeholders, aligning on competing priorities and guiding Business teams on the feasibility of requests vs. technology constraints.</li>\n</ul>\n<p>Desirable Requirements:</p>\n<ul>\n<li>ServiceNow platform leadership across ITOM(Event/Discovery), ITAM (HAM/SAM), and ITSM – Proven ability to set vision and roadmap for a mature implementation, prioritising capabilities that deliver measurable business outcomes.</li>\n<li>Hands-on understanding of core ServiceNow architecture and data model – Experience with CMDB, discovery/visibility, asset models, workflows, and integrations to effectively challenge and guide product managers and engineers.</li>\n<li>Cross-functional stakeholder management and change leadership – Able to translate complex platform capabilities into clear value propositions, align IT and business stakeholders, and drive adoption, process standardisation, and continuous improvement.</li>\n</ul>\n<p>Preferred Skills:</p>\n<ul>\n<li>Strong communication and influencing skills, able to guide prioritisation decisions, resolve delivery conflicts, and align multiple stakeholders around shared product outcomes.</li>\n<li>Skilled in coaching and developing Product Owners, fostering a culture of user-centred design, value-based delivery, and continuous improvement.</li>\n<li>Able to interpret business processes, regulatory needs, and operational insights to identify optimisation and automation opportunities that enhance product performance and user experience.</li>\n<li>Comfortable working within structured governance, security, and compliance constraints, ensuring product changes are well controlled, supportable, and aligned to organisational standards.</li>\n</ul>","enriched_at":1793539441030},{"id":"job_58d9e5bd-5a9","title":"ITSM Governance Lead","source_url":"https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Senior-Principal---ITSM-Process---Governance-Lead_448639","location":"Bengaluru, Luxor North Tower","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"IT","description":"<p>The ITSM Governance Lead is responsible for defining, embedding, and governing IT Service Management (ITSM) practices across the ServiceNow Platform &amp; Enterprise Tools Domain.</p>\n<p>The role ensures that ITSM processes, policies, and controls are consistently applied, fit for purpose, and aligned to business expectations, regulatory requirements, and enterprise standards.</p>\n<p><strong>Key Responsibilities</strong></p>\n<p><strong>ITSM Governance &amp; Standards</strong></p>\n<ul>\n<li>Define, own, and maintain ITSM governance frameworks, policies, and standards for the ServiceNow Platform &amp; Enterprise Tools Domain, aligned to enterprise ITSM principles and regulatory expectations.</li>\n<li>Establish clear process ownership, RACI models, and decision rights across ITSM processes.</li>\n<li>Ensure consistent interpretation and application of ITSM policies across domains, products, and delivery teams.</li>\n</ul>\n<p><strong>Process Assurance &amp; Compliance</strong></p>\n<ul>\n<li>Govern adherence to ITSM processes, ensuring controls, evidence, and audit requirements are embedded and consistently met.</li>\n<li>Partner with Risk, Security, and Compliance teams to ensure ITSM processes support operational resilience, data protection, and regulatory obligations.</li>\n<li>Oversee ITSM-related assurance activities, reviews, and remediation actions where gaps or non-compliance are identified.</li>\n</ul>\n<p><strong>Business &amp; Stakeholder Engagement</strong></p>\n<ul>\n<li>Act as the primary interface between the business and the ServiceNow Platform teams on ITSM governance matters, setting expectations and resolving governance-related concerns.</li>\n<li>Translate business service expectations into clear ITSM governance requirements and measurable service outcomes.</li>\n<li>Provide guidance and challenge to Product Owners, Platform Managers, and Service Operations on ITSM design decisions and trade-offs.</li>\n</ul>\n<p><strong>ServiceNow ITSM Enablement</strong></p>\n<ul>\n<li>Ensure ITSM governance requirements are effectively enabled within ServiceNow, including workflow design, approvals, controls, reporting, and auditability.</li>\n<li>Partner with Platform and QA teams to ensure ITSM changes, releases, and upgrades comply with governance standards.</li>\n<li>Own the enterprise ITSM process performance framework, defining and maintaining KPIs, SLAs, targets, tolerances and other measures of process health and operational effectiveness.</li>\n<li>Define and prioritize demand for the data, analytics and reporting capabilities required to support ITSM governance and process improvement.</li>\n</ul>\n<p><strong>Continuous Improvement &amp; Maturity</strong></p>\n<ul>\n<li>Assess ITSM process maturity and identify opportunities to simplify, standardise, or automate governance practices.</li>\n<li>Drive incremental improvements to ITSM governance based on operational insights, audit findings, incidents, and business feedback.</li>\n<li>Promote consistent use of ITSM best practices and patterns across the domain.</li>\n</ul>\n<p><strong>Education &amp; Professional Qualifications</strong></p>\n<ul>\n<li>Bachelor&#39;s or Master&#39;s degree in a relevant field.</li>\n<li>Industry certifications highly desirable.</li>\n</ul>\n<p><strong>Job Experience:</strong></p>\n<ul>\n<li>Typically 18+ years’ experience in ITSM, service governance, service management, or related technology roles.</li>\n<li>Proven experience working with ITSM processes.</li>\n<li>Experience operating within governance, risk, or compliance-driven environments.</li>\n<li>Hands-on experience working with ServiceNow ITSM or comparable enterprise service management platforms.</li>\n</ul>\n<p><strong>Desirable Requirements:</strong></p>\n<ul>\n<li>Expertise in ITSM processes and modern practices.</li>\n<li>Process governance and federated compliance leadership.</li>\n<li>Global CAB and major incident governance.</li>\n<li>KPI, SLA, and performance management ownership.</li>\n<li>Executive and service owner stakeholder engagement.</li>\n</ul>\n<p><strong>Preferred Experience:</strong></p>\n<ul>\n<li>Strong understanding of ITSM frameworks and principles.</li>\n<li>Excellent stakeholder management and communication skills.</li>\n<li>Ability to balance control, compliance, and agility.</li>\n<li>Strong documentation, policy-writing, and process-design capability.</li>\n<li>Analytical mindset with the ability to interpret service data and governance metrics.</li>\n</ul>","enriched_at":1793532483055},{"id":"job_1b2184ce-a11","title":"Principal Cloud Foundations Engineer – Automation","source_url":"https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Senior-Principal-Cloud-Foundations-Engineer---Automation_449037","location":"Bengaluru","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>The Principal Cloud Foundations Engineer – Automation builds and runs the Internal Hosting Portal, with a focus on its server side and workflow automation, that allows application teams across GSK to provision and manage Cloud resources in a self-service manner.</p>\n<p>The Hosting Portal is a custom-built web application using a modern tech stack based on TypeScript. The automation engineer sets the engineering standard within that platform, owns the portal’s APIs, integrations and workflow orchestration, mentors the engineers around them, and treats the teams who consume the platform as customers.</p>\n<p>The role works through automated software deployment rather than manual configuration, uses AI-assisted engineering across code generation, review and testing, and engineers reliability in by defining SLOs, instrumenting for observability and automating away toil.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Design, build and automate the provisioning of foundational infrastructure resources through the portal’s services, integrations and workflows, using infrastructure-as-code and golden paths.</li>\n<li>Use AI-assisted engineering across code generation, review and testing to accelerate delivery and raise quality.</li>\n<li>Build self-service capabilities and paved roads that reduce friction for consuming teams.</li>\n<li>Engineer for reliability by defining SLOs, instrumenting services and workflows for observability and automating to reduce toil.</li>\n<li>Set and uphold engineering standards, secure-by-default practices and code quality within the platform.</li>\n<li>Contribute to incident response and drive permanent automated fixes with Reliability Engineering.</li>\n<li>Mentor and technically lead other engineers, including partner engineers.</li>\n<li>Integrate and assure supplier or managed-service components.</li>\n<li>Work the platform&#39;s manual task and toil backlog, converting identified candidates into automation.</li>\n<li>Close observability coverage gaps for the platform.</li>\n<li>Contribute engineering-led items to the platform backlog.</li>\n<li>Apply the reference architectures and patterns set by the Platform Architect.</li>\n</ul>\n<p><strong>Education &amp; Professional Qualifications</strong></p>\n<ul>\n<li>Degree in a technology or engineering discipline, or equivalent practical experience.</li>\n<li>Relevant technical certifications desirable.</li>\n</ul>\n<p><strong>Area of Specialisation</strong></p>\n<ul>\n<li>Hands-on platform engineering in cloud, network or digital workplace.</li>\n<li>Automation-first and secure-by-default engineering, with an SRE mindset.</li>\n</ul>\n<p><strong>Related Experience Required</strong></p>\n<ul>\n<li>Typically 8-10 years in cloud, infrastructure or software engineering.</li>\n<li>Excellent knowledge and hands on experience with TypeScript and Node.js server-side development.</li>\n<li>Developed REST and GraphQL APIs based on Node.js.</li>\n<li>Integrating with cloud provider and third-party APIs.</li>\n<li>Designing and automating long-running, multi-step processes.</li>\n<li>Working knowledge of landing zones and serverless technologies.</li>\n<li>Knowledge of infrastructure-as-code.</li>\n<li>Building and deploying through CI/CD pipelines.</li>\n</ul>\n<p><strong>Desirable:</strong></p>\n<ul>\n<li>Previously worked in a central IT team within a regulated environment.</li>\n<li>Workflow orchestration tools.</li>\n<li>Experience with internal developer platforms.</li>\n<li>Building LLM-powered features.</li>\n<li>Scripting in Python and PowerShell.</li>\n</ul>","enriched_at":1793531396100}],"category_normalised":[{"category":"engineering","count":14},{"category":"product management","count":1},{"category":"manufacturing","count":1},{"category":"it","count":1},{"category":"healthcare","count":1}],"velocity":{"weeks":[{"week_start":"2026-10-19","count":2},{"week_start":"2026-10-26","count":16}],"trend":"stable","wow_pct":700},"momentum":{"recent_14d":18,"prior_14d":0,"growth_pct":0,"classification":"stable"},"salary_vs_industry":{"company_median":null,"industry_median":null,"percentile":null,"sample_size":0,"by_region":[],"transparency_pct":0,"industry_transparency_pct":0,"transparency_warning":true},"market_share":{"company_jobs":18,"industry_total":18,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.278,"skill_weighted_score":0.287,"top_exposed_titles":[{"title":"Senior Principal Platform Engineer – QA","count":2,"score":0.288},{"title":"Senior Principal Platform Engineer – DevSecOps / DevEx","count":2,"score":0.288}],"top_exposed_skills":[{"skill":"Azure","count":3,"score":0.296},{"skill":"Google Cloud","count":3,"score":0.296},{"skill":"Azure Arc","count":3,"score":0.296},{"skill":"Python","count":3,"score":0.288},{"skill":"Terraform","count":3,"score":0.288},{"skill":"GitOps","count":3,"score":0.288},{"skill":"Database Management","count":6,"score":0.286},{"skill":"Disaster Recovery DR","count":6,"score":0.286},{"skill":"API Management","count":5,"score":0.279},{"skill":"Cloud Architectures","count":5,"score":0.279}]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"India","count":15,"share_pct":83.3},{"region":"Unknown","count":3,"share_pct":16.7}],"emerging":[{"region":"India","recent_30d":15,"prior_30d":0,"growth_pct":100},{"region":"Unknown","recent_30d":3,"prior_30d":0,"growth_pct":100}],"shrinking":[]},"seniority_anomalies":{"exec_recent_30d":0,"exec_prior_90d_avg":0,"exec_growth_pct":0,"notable_exec_hires":[]},"posting_dynamics":{"median_days_open":7,"industry_median_days_open":null,"long_open_count":0,"closure_rate_pct":22}}}}