As a Social Support Coordinator, you will assist existing and prospective customers on social media platforms to a high standard, both reactively and proactively.
\nYou will represent the company on social platforms, reinforcing a professional yet friendly approach, and build rapport with advocates and key communities.
\nCore responsibilities include:
\nThe ideal candidate will have:
\nThe company offers comprehensive benefits, including health insurance, dental and vision insurance, life insurance, short- and long-term disability, 401K with employer match, 28 days PTO, Employee Assistance Program, Group Bonus Scheme, and generous staff discounts on company products and merchandise.
","enriched_at":1781789590933},{"id":"job_8100b061-f64","title":"Group FP&A Analyst","source_url":"https://apply.workable.com/j/0BEEF0C3AE","location":"High Wycombe, Buckinghamshire","job_type":"full-time","experience_level":"mid","work_arrangement":"hybrid","category":"Finance","description":"The FP&A analyst role will be part of the small Group Finance team, reporting to the Group FP&A manager. This role will help support the global sales and operations teams, particularly the EMEA and APAC teams.
\nThe FP&A Analyst will play a key role in driving performance through insightful management reporting and data management. They will support the Group FP&A Manager with data cleansing, collection, analysis and reporting with a particular focus on driving logistics savings.
\nKey responsibilities include:
\nMonthly reporting: Help identify, track and analyse EMEA and APAC regional operations team efficiency and cost saving programmes such as further D2C fulfilment centres to drive shipping reductions. Provide insight into global freight and duty costs.
\nProcess improvements: Create and maintain robust tracking and reporting for logistics elements including warranty replacements, lost shipments, marketing, loan stock as well as return. Work with regional operations teams to improve processes and controls. Work with global BI team to improve data quality and master data enhancements. Work with BI team on detailed report development and help to police reporting terminology.
\nProvide transaction level support to regional sales teams where needed, eg marketing cost tracking or promo queries/ checking, effectively acting as a finance business partner to them. Running monthly regional P&Ls. Support wider finance functions when required.
\nSkills and experience required:
\nPart qualified or qualifying accountant (ACA, ACCA, CIMA or equivalent)
\nStrong analytical and financial skills, some analytical or bookkeeping experience preferred
\nGood skills with Excel, databases and Power BI
\nAbility to work independently and proactively seek out improvements
\nKeen to learn and develop skills within finance
\nStrong communicator with ability to present to, influence and challenge stakeholders
\nDetail-oriented with a drive for continuous improvement and efficiency
","enriched_at":1780927298168},{"id":"job_9e49a3ff-e96","title":"Software Engineering Manager","source_url":"https://apply.workable.com/j/260B018FAF","location":"High Wycombe","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"As a Software Engineering Manager at Focusrite, you will play a key role in shaping best practices and fostering a strong engineering culture, while working closely with Product Owners and Technical Leads to help balance quality, flow, and product delivery.
\nYour primary responsibilities will include:
\nRequirements:
\nJoin us and help shape the future of our engineering practices!
","enriched_at":1780660913520},{"id":"job_3c2b24a3-1d4","title":"Information Security & Data Protection Manager","source_url":"https://apply.workable.com/j/EE0761D585","location":"High Wycombe","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"IT","description":"We're looking for an Information Security Compliance Specialist to take ownership of our Information Security, Data Protection, and AI Governance programmes across the Focusrite Group.
\nYou will be the operational owner of our Information Security and Data Protection (ISDP) framework informed by ISO 27001 (ISMS), ISO 27701 (PIMS), Cyber Essentials and NIST CSF keeping us aligned to those standards and ready for certification and audit.
\nWorking alongside development, IT, and business teams, you will advise on security and privacy requirements for new and changing systems, ensuring appropriate controls are designed in, evidenced, and verified after implementation.
\nYou will also own the Group's response to emerging risks in AI, translating evolving regulation (EU AI Act, UK AI principles, ICO guidance) into practical governance.
\nSeveral years' experience in Information Security and Data Protection, with a good understanding of IT systems, web operations, cloud platforms, and secure coding practices (including OWASP).
\nComfortable engaging at all levels of the organisation and externally, with the gravitas to influence security and privacy outcomes and reduce the impact of change.
\nThe position requires providing support and advice to all parts of the Group on Information Security and Data Protection.
\nYou will be responsible for:
\nInformation Security Systems:
\nData Protection compliance primarily UK GDPR and Data Protection Act, EU GDPR, and US state privacy laws (including CCPA/CPRA), to own and maintain all requirements including:
\nChange Management:
\nCompliance:
\nExternal audit:
\nYou will be expected to keep up to date with developments in the security, privacy, and AI regulatory landscape, translating these into practical actions for the Group.
\nWe understand that not all candidates will have in depth experience of all these elements, so we welcome applications from candidates who meet most of the criteria and have a desire to learn the rest.
\nPlease provide details in your covering letter of additional training requirements / certifications in progress etc.
","enriched_at":1779955300025},{"id":"job_4d951f9d-e6c","title":"Marketplace Executive/Manager","source_url":"https://apply.workable.com/j/741391A75D","location":"High Wycombe","job_type":"full-time","experience_level":"mid","work_arrangement":"hybrid","category":"Operations","description":"Role Overview The Marketplace Manager is responsible for overseeing day-to-day operational performance across our third-party marketplaces. Reporting to the Head of eCommerce, this role ensures that listings, order flows, fulfilment processes, and channel performance are optimised to deliver a seamless customer experience and strong commercial results. Initially focusing on Reverb, eBay, and Amazon Seller Central, the Marketplace Manager will also play a strategic role in scoping, onboarding, and scaling additional marketplaces as the business expands its multichannel footprint. Key Responsibilities: Marketplace Management Own the operational performance of our 3PM channels (Reverb, eBay, Amazon Seller Central) Maintain accurate product listings, pricing, content, and stock availability Monitor marketplace compliance, ensuring all policies and service-level requirements are met Optimise marketplace workflows, identifying opportunities to automate and improve processes Analyse marketplace performance and provide regular reporting to the Head of eCommerce Work closely with marketplace CSMs to drive commercial opportunities Working closely with our Key Account teams, effectively manage Amazon Seller Central (3P) development alongside Amazon Vendor Central (1P) selling Marketplace Operations Support smooth end-to-end D2C order flow, from purchase through fulfilment Work closely with Operations and Customer Support teams to resolve issues and improve SLAs Identify friction points across customer journeys and implement operational improvements Expansion & Enablement Evaluate new marketplace opportunities and provide recommendations Lead the operational setup of new channels, including integrations, listings, and workflow design Develop scalable processes and documentation to support future growth Cross-functional Collaboration Collaborate with Marketing, Operations, D2C and Customer Support to ensure consistency of product content across all 3PM channels Work with Finance on marketplace fees, reporting accuracy, and reconciliation Support Marketing and Operations with demand planning and fulfilment efficiency Key Skills & Experience Required: Proven experience managing online marketplace operations (e.g., Amazon, eBay, Reverb, Walmart, Mercado Libre, TMall) Experience managing Amazon 3P selling, alongside 1P selling Strong understanding of D2C eCommerce processes, fulfilment workflows, and digital trading Analytical mindset with the ability to interpret data and drive decision-making Excellent organisational and project management skills Experience implementing new platforms, tools, or channels is a plus
","enriched_at":1777039411626},{"id":"job_3e8290b6-a4a","title":"Embedded QA Engineer","source_url":"https://apply.workable.com/j/70C5A840CB","location":"High Wycombe","job_type":"full-time","experience_level":"mid","work_arrangement":"hybrid","category":"Engineering","description":"Are you an Embedded QA Engineer looking to join an innovative team with a passion for creating audio products in applications including live music performance, studio recording and education?
\nYou will be responsible for delivering intuitive and scalable testing solutions that support the development of our audio interfaces, synthesizers and controllers.
\nWorking within a project team, you will take ownership of QA activities within the team combining both manual and automated testing. This will include designing test strategy and writing both manual and automated test scripts.
\nProject work is typically managed in a combination of stage-gated and agile methodologies to suit the technical discipline and project complexity.
\nFocusrite is committed to improving and you will have the opportunity to help evolve our working practices to keep up to date with technology trends in our product sector and best practice in the software development industry.
\nTo be successful in your application for this role, you will need:
\nIt would be advantageous if you have some of the following:
\nAbout Us
\nFocusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound.
\nOur audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.
\nThe Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax.
\nWith a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.
\nMusic technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation.
\nThis culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including six Queen's Awards, the AIM Company of the Year Award 2021 and regular appearances in 'The Sunday Times 100 Best Small Companies to Work For’.
\nThe Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion.
\nThe group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome, safe and positively represented, because at Focusrite they truly are.
\nEqually, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.
\nBenefits include flexible/hybrid working, company pension, life insurance, private healthcare, enhanced Maternity and Paternity pay, employee purchase scheme, group bonus scheme, company music events, offsite company parties and free lunch in the canteen.
\nWe arrange company training sessions and encourage personal development.
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