{"data":{"company":{"name":"Fin","slug":"fin","logo_url":"https://logos.yubhub.co/fin.com.png","canonical_domain":"fin.com","editorial":null,"wikidata_id":null,"founded":null,"ceo":null,"founders":[],"hq_location":null,"industry":null,"employee_count":null,"official_website":null,"wikipedia_url":null,"stock_ticker":null,"stock_price":null,"market_cap":null,"revenue":null,"ipo_date":null,"sector":null,"full_time_employees":null,"company_description":null,"twitter_username":null,"linkedin_id":null,"instagram_username":null,"facebook_id":null,"parent_org":null,"country":null,"github_org":null,"github_public_repos":null,"github_followers":null,"github_verified":0,"github_description":null,"github_location":null,"github_blog":null,"github_twitter":null,"stock_exchange":null,"stock_beta":null,"stock_range":null,"stock_is_actively_trading":null,"fmp_image":null,"fmp_address":null,"fmp_city":null,"fmp_state":null,"fmp_country":null,"recent_news":[{"title":"Salesforce Completes Acquisition of Fin - Salesforce","url":"https://news.google.com/rss/articles/CBMinwFBVV95cUxPWDJJWmZLTzJPX3ZwcWV0dGhCVlpIQl9sQzBlOTl2M1o0TmxJSldLX1pHQnhpTElwVVhpQkRoRlNwOWhCRWh6VkNGb29OdkZuc1dfeTQ0S2RGSmRUbGU1aV9qdDNzeGtPYXRlUkh1cDhKNl9VckMwUVM4RWR1WnhXSjJXRlQ4TnB5Q2hUNktVb3RsdkhqNlNGQU01U1JHRjA?oc=5","publisher":"Salesforce","date":"2026-09-10","snippet":"Salesforce Completes Acquisition of Fin Salesforce"},{"title":"Fin.com Emerges From Stealth With $20M from Expa and Coinbase Ventures, Powering Customers That Serve 825 Million Users - PR Newswire","url":"https://news.google.com/rss/articles/CBMiggJBVV95cUxPRWdmZ2REQ0ltdHhDRHRIWFJuNGl2QjZHMDFpVkxVRDNveXpzR2hOMVlyZ1dPTnp0dHJvcnVCWTdJRTQtQTBMWDBtUWwzYkg4Q3NpdGtBT2V1d3FMRlVQSGZFU2tMdGxqaVpjNVVIcnpseng5RV9JOUM1X1BwMWhXVDlpTHhzYm1xUWhLcldFa0QwV0Y2aG5IYUtyX19hTGU0TEE1QTFrZTNSRTJXNENxSVNfbzFlNk9UQWthZldRNmstcmstdjVUMjRMaGVYYTlnSDZoalI5LUplenNOV1piNW5YSzhGMmJZWFowQnd2d1JWLTloN2Zva3ZNRjA1ODVfcEE?oc=5","publisher":"PR Newswire","date":"2026-09-15","snippet":"Fin.com Emerges From Stealth With $20M from Expa and Coinbase Ventures, Powering Customers That Serve 825 Million Users PR Newswire"},{"title":"Fin vs history vs sincerity - New Statesman","url":"https://news.google.com/rss/articles/CBMikAFBVV95cUxPUVNJUVdnbjBHRlZiQlFmR3QtM0FiMXotTEdsMW9uaWJjblJPbFU3UFh4dHRVUmo5VUNDMVFSVTV3ZTE5cExsOW1uZ2ZLV2RwejJTVzN0eUl2ZmFQMGZLV2pJcUdPV2NwcjNJb05SbTREUkJVTDZmMFVFYXh0OHIwajZLNTlqeW5rNTZkSXZZcVA?oc=5","publisher":"New Statesman","date":"2026-09-19","snippet":"Fin vs history vs sincerity New Statesman"},{"title":"Fin whale found dead on bow of cruise ship in Alaska - Alaska's News Source","url":"https://news.google.com/rss/articles/CBMikwFBVV95cUxOWlBieUhVNDhHQ3BYZXVDX2FDOVNobU5UeDRfVXpYSDJVcFZpbklZTkJST1BVRzJjWXZiQ2djdmJVaVF4TlZEQ3lHVEJNQlFGU2EwRDQzSk1FUG10cVBIUUN0aTVYazZWQjdjdWNkaU1mT1VaWktVSy0wbC1YNUVXLXMxdnZYXzg0cWVULXhPM2JTWG_SAacBQVVfeXFMTWhXNXJ0dm5YaW5Ec3JlZEM1OHJKckNmZGZOMlFENnZ2WWpnWE4ta0QtTEhfMm9fR0pQM0pSOS1vU3ZRdjdvQ2pldUM0eEk3eW9KLThfMVc2VzAxR2pKOGFDb09YZDlJNjlpbUhFMDFoSHJVNjFoSXdieldmejh6NER3cWNDSWgyTkNCcE9fbkpjVjRJUjBWM19ueEpWUGJZaWFuaDNNOE0?oc=5","publisher":"Alaska's News Source","date":"2026-09-17","snippet":"Fin whale found dead on bow of cruise ship in Alaska Alaska's News Source"},{"title":"57-foot rare, endangered fin whale found dead on bow of cruise ship in Alaska - FOX Weather","url":"https://news.google.com/rss/articles/CBMiogFBVV95cUxPUXV5Sk5ZZmh3SHFVRGE2UXFuRUYxbURSajM5eGtzUjR0RHN3WWJpci1MbDBLdTFhQ0VURDZyMnRFbnFWcThDaDVRMDFYZHppeGVVNTdvYk9HSUJnNkVfeDB1eHRqdk5GYTZjUVdlaHZqT2VSVHdnaDFZd1JlQXBGd1VKZmNJMkM4Ml81ZnlZTzkwNkxRbDZnUk40UWdwRjAwaEHSAacBQVVfeXFMTjNveUxFUGQ0cGhZZ184WlJUZk84NUdFanVYVzlpMFJjQTJ1dnhEeVhuMFpEQ0dIcWxXdndBYmN3dEhkZ1ZxSmRqY2lwVGNmVmgwcjdjMUh5NVNybFo3Rjk1cTd1TzZDMktPUTEwXzJpZG03dWJEUEl3OWxBTl9oaHd5aU5uMXk3cWNoeXNMcjdlRmFjR3ZzOUJreE01ZnA3WXFnZjRPOFk?oc=5","publisher":"FOX Weather","date":"2026-09-19","snippet":"57-foot rare, endangered fin whale found dead on bow of cruise ship in Alaska FOX Weather"}],"search_interest_index":null,"search_interest_trend":null,"wikipedia_monthly_views":null,"hn_mention_count":null,"hn_top_stories":[],"wayback_first_year":null,"sec_incorporation_state":null,"sec_latest_filing_type":null,"sec_latest_filing_date":null,"sec_filings":[],"research_papers_count":null,"research_citations_count":null,"research_h_index":null,"research_topics":[],"is_federal_contractor":null,"earnings_calendar":[],"industry_canonical":null,"enrichment_sources":[],"last_enriched_at":null},"hiring":{"total_jobs":55,"categories":[{"category":"engineering","count":19},{"category":"sales","count":14},{"category":"it","count":10},{"category":"operations","count":5},{"category":"marketing","count":4},{"category":"product management","count":2},{"category":"finance","count":1}],"experience_levels":[{"level":"senior","count":44},{"level":"executive","count":5},{"level":"entry","count":5},{"level":"mid","count":1}],"work_arrangements":[{"arrangement":"hybrid","count":55}],"top_titles":[{"title":"Senior AI Deployment Consultant","count":6},{"title":"Technical Support Engineer","count":4},{"title":"Solutions Engineer","count":4},{"title":"Senior Solutions Engineer","count":4},{"title":"Senior Product Marketing Manager","count":4},{"title":"Customer Success Manager, High Touch","count":4},{"title":"Cloud Security Engineer","count":4},{"title":"Account Executive, MidMarket","count":3},{"title":"Technical Support Specialist","count":2},{"title":"Senior Solutions Architect- LATAM","count":2},{"title":"Senior Solutions Architect - 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Even the best model doesn&#39;t run itself: it takes someone who gets close enough to a customer&#39;s business to make it work, and that closeness doesn&#39;t happen on its own. That&#39;s where the Forward Deployed Product Manager comes in.</p>\n<p>You&#39;ll work directly with our biggest customers at the moments that matter most in their journey with Fin, whether that&#39;s proving out value in an evaluation, getting a deployment live, or expanding what&#39;s possible once it&#39;s working, and get them to real, measurable success with Fin faster than they&#39;d get there on their own.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Own outcomes for a portfolio of strategic customers deploying Fin. Understand their business, their support operation, and their technical environment well enough that the deployment plan you propose earns trust immediately.</li>\n<li>Run the full arc yourself. Pitch and demo Fin, scope the solution, hands-on configure it (including custom development if required), and unblock whatever gets in the way, whether that&#39;s a product gap, a technical integration, or a cross-functional snag.</li>\n<li>Be the AI expert in the room. Customers should leave every conversation with you knowing more about how to get outstanding results from Fin.</li>\n<li>Partner tightly with Sales, Success, and R&amp;D so each deployment feels like one team to the customer, not a relay race.</li>\n<li>Turn what you learn in the field into product. Bring specific, evidence-backed input, not just feature requests, to shape the roadmap.</li>\n<li>Build the playbook as you go: the deployment patterns, templates, and best practices that make the next ten deployments faster than the first.</li>\n<li>Help define what Forward Deployed PM means at Fin. It&#39;s a very novel role across the industry, still being shaped, and you&#39;ll help sharpen what it looks like here.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Experience: No minimum years required. We care about impact, drive, and potential, evidenced through the skills below, not tenure.</li>\n<li>Customer obsession: Deep empathy paired with a bias for action. You&#39;re motivated by solving the real problem and delivering measurable results.</li>\n<li>Communication &amp; storytelling: You can pitch Fin to a room of executives, then get into the technical weeds with their engineers, adjusting depth and tone without losing either audience.</li>\n<li>Technical fluency: You&#39;re able to talk to engineers and customers about modern tech stack, from APIs and SaaS infrastructure to LLMs and low-code tooling. You&#39;re comfortable onboarding a customer into more technical product setups.</li>\n<li>Evidence-based thinking: You use data, not anecdotes, to make the case for a deployment plan or a roadmap bet, and you&#39;re comfortable pulling and interpreting data (conversation logs, usage, CX metrics) to find the story.</li>\n<li>Cross-functional influence: You navigate organizational boundaries easily, and bring people together to get the best outcome for customers and Fin.</li>\n<li>Comfort with ambiguity: You thrive in fast-changing, undefined environments, switching fluidly between big-picture strategy and in-the-weeds execution.</li>\n<li>Operational rigor: You&#39;re highly organized and structured, managing multiple deployments and priorities without becoming reactive, and you know when a moment calls for speed versus polish.</li>\n</ul>\n<p><strong>Benefits</strong> At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements.</p>","enriched_at":1789045518198},{"id":"job_698f5927-e83","title":"Senior Product Marketing Manager","source_url":"https://job-boards.greenhouse.io/intercom/jobs/8176945","location":"Dublin","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Marketing","description":"<p>We&#39;re seeking a Senior Product Marketing Manager to own the end-to-end PMM work for Operator, a new internal Agent for customer operations. You&#39;ll build the narrative, positioning, and go-to-market strategy that makes Operator a wildly successful product from Fin.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Build the external narrative for Operator and shape the category for the industry</li>\n<li>Shape and refine the Ideal Customer Profile (ICP) and audience for Operator</li>\n<li>Own core messaging and drive cross-functional alignment</li>\n<li>Be deeply customer-obsessed and turn customer insights into clear messaging</li>\n<li>Lead launches and go-to-market moments, working cross-functionally</li>\n<li>Create high-quality core PMM assets, including web pages, decks, narratives, scripts, demos, and launch materials</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>5+ years in product marketing, ideally in B2B</li>\n<li>Track record of shaping how complex products are understood in market</li>\n<li>Experience marketing a genuinely new product or capability with no clear comparison set</li>\n<li>Comfortable with technical depth: automation, workflows, analytics, agent behaviour, and product mechanics</li>\n<li>Excellent written communication and strong editorial judgment</li>\n<li>Ability to work independently on large, high-stakes initiatives</li>\n<li>Systems thinker who builds messaging architectures and frameworks</li>\n</ul>\n<p>Attributes we&#39;re looking for:</p>\n<ul>\n<li>Ambitious and competitive</li>\n<li>Confident and decisive</li>\n<li>Curious and intellectually engaged</li>\n<li>Tasteful and creative</li>\n<li>Impatient and change-oriented</li>\n</ul>\n<p>Benefits: Fin offers a range of benefits and programs designed to support your health and wellbeing, family, time away from work, and financial future. Offerings vary by location.</p>","enriched_at":1788599237532},{"id":"job_24714305-e22","title":"Senior Product Marketing Manager","source_url":"https://job-boards.greenhouse.io/intercom/jobs/8139739","location":"Dublin","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Marketing","description":"<p>Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.</p>\n<p>At Fin, we believe AI agents and human support teams will work symbiotically as one team in one system, increasingly directed by AI, with humans elevated to higher-level roles and engaging directly with customers only in complex, high-stakes moments.</p>\n<p>This PMM role will lead PMM for our Intercom helpdesk, loved by over 30k customers, and lead on how to market new capabilities that help human support teams deliver great experiences, with help and guidance from AI Agents.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Shape the ICP and audience for the Intercom helpdesk and additional products for teams</li>\n<li>Own core messaging and drive cross-functional alignment on what we&#39;re saying, why, and how it shows up everywhere</li>\n<li>Define and build the external narrative for the AI-first Helpdesk</li>\n<li>Partner with Product, GTM and Lifecycle on how we communicate product investment and progress to existing customers</li>\n<li>Build crisp, high-impact enablement that sales and customer success teams actually use to sell with confidence</li>\n<li>Lead launches and go-to-market moments for new products and capabilities releases</li>\n<li>Create high-quality core PMM assets yourself</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>5+ years in product marketing, ideally in B2B with a track record of shaping how complex products are understood in market</li>\n<li>You&#39;ve owned a core product area end-to-end - from ICP and positioning through to launches and field enablement</li>\n<li>Excellent written communication</li>\n<li>Strong editorial judgment</li>\n<li>You push back on vague claims and force specificity</li>\n<li>You read the docs, use the product, and dig into the tech before you craft a single message</li>\n<li>You&#39;re genuinely curious about AI</li>\n</ul>\n<p>Attributes we&#39;re looking for:</p>\n<ul>\n<li>Ambitious and competitive</li>\n<li>Confident and decisive</li>\n<li>Curious and intellectually engaged</li>\n<li>Tasteful and creative</li>\n<li>Impatient and change-oriented</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Competitive salary and equity in a fast-growing start-up</li>\n<li>We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen</li>\n<li>Regular compensation reviews</li>\n<li>Unlimited access to Claude Code and best-in-class AI tools</li>\n<li>Pension scheme &amp; match up to 4%</li>\n<li>Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents</li>\n<li>Flexible paid time off policy</li>\n<li>Paid maternity leave, as well as 6 weeks paternity leave for fathers</li>\n</ul>","enriched_at":1788599225400},{"id":"job_7dba33b4-67e","title":"Senior Product Marketing Manager","source_url":"https://job-boards.greenhouse.io/intercom/jobs/8176945","location":"Dublin","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Marketing","description":"<p>Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.</p>\n<p>At Fin, we believe every business needs an AI Agent for their customers and an AI Agent for their team. For customer experience teams, AI Agents are moving far beyond customer communication, to doing the vast majority of complex customer operations work and moving beyond taking direction from the human team, to giving direction, coordinating and undertaking work under human supervision.</p>\n<p>This highly strategic role owns the end to end PMM work for Operator, working across product, marketing, GTM and leadership. You&#39;ll build the narrative, the positioning, and the go-to-market that makes Operator the next wildly successful product from Fin.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Build the external narrative for Operator and bring it to market in a way that creates and shapes the category for the industry</li>\n<li>Shape and refine the ICP and audience for the Operator</li>\n<li>Own core messaging and drive cross-functional alignment on what we&#39;re saying</li>\n<li>Be deeply customer-obsessed and spend time with customers</li>\n<li>Lead launches and go-to-market moments, working cross-functionally to deliver crisp messaging</li>\n<li>Create high-quality core PMM assets yourself</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>5+ years in product marketing, ideally in B2B</li>\n<li>A track record of shaping how complex products are understood in market</li>\n<li>Experience with usage-based or consumption pricing</li>\n<li>Excellent written communication and strong editorial judgment</li>\n<li>Comfortable with technical depth: automation, workflows, analytics, agent behaviour</li>\n</ul>\n<p>Attributes we&#39;re looking for:</p>\n<ul>\n<li>Ambitious and competitive</li>\n<li>Confident and decisive</li>\n<li>Curious and intellectually engaged</li>\n<li>Tasteful and creative</li>\n<li>Impatient and change-oriented</li>\n</ul>","enriched_at":1788548971858},{"id":"job_3e699530-601","title":"Senior Product Marketing Manager","source_url":"https://job-boards.greenhouse.io/intercom/jobs/8139739","location":"Dublin","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Marketing","description":"<p>We&#39;re looking for a Senior Product Marketing Manager to lead PMM for our Intercom helpdesk, loved by over 30k customers. You&#39;ll shape how we talk to the 25,000+ businesses already using Intercom, build the narrative for an AI-first helpdesk era, and establish Intercom as the obvious choice for teams who want their AI agent and human support layer working as one.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Shape the ICP and audience for the Intercom helpdesk and additional products</li>\n<li>Own core messaging and drive cross-functional alignment</li>\n<li>Define and build the external narrative for the AI-first Helpdesk</li>\n<li>Partner with Product, GTM and Lifecycle on communicating product investment and progress</li>\n<li>Build crisp, high-impact enablement for sales and customer success teams</li>\n<li>Lead launches and go-to-market moments for new products and capabilities</li>\n<li>Create high-quality core PMM assets</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>5+ years in product marketing, ideally in B2B</li>\n<li>Track record of shaping how complex products are understood in market</li>\n<li>Experience with customer retention or expansion motions is a strong plus</li>\n<li>Excellent written communication and strong editorial judgment</li>\n<li>Product-obsessed and technically engaged, with curiosity about AI</li>\n<li>Operate at the intersection of strategy and execution</li>\n</ul>\n<p>Attributes we&#39;re looking for:</p>\n<ul>\n<li>Ambitious and competitive</li>\n<li>Confident and decisive</li>\n<li>Curious and intellectually engaged</li>\n<li>Tasteful and creative</li>\n<li>Impatient and change-oriented</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Competitive salary and equity</li>\n<li>Lunch served every weekday, snacks, and fully stocked kitchen</li>\n<li>Regular compensation reviews</li>\n<li>Unlimited access to Claude Code and best-in-class AI tools</li>\n<li>Pension scheme &amp; match up to 4%</li>\n<li>Life assurance, comprehensive health and dental insurance</li>\n<li>Flexible paid time off policy</li>\n<li>Paid maternity leave and paternity leave</li>\n</ul>","enriched_at":1788548955511},{"id":"job_524f18a4-cd0","title":"Technical Support Specialist","source_url":"https://job-boards.greenhouse.io/intercom/jobs/8173895","location":"Sydney, Australia","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"IT","description":"<p>Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.</p>\n<p>As a Technical Support Specialist, you will own complex technical queries, serve as a point of escalation for colleagues, provide world-class customer support, collaborate with customers, and help drive improvements in product, processes, and peer development.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Communicate efficiently and effectively with customers using Fin&#39;s own product and outbound phone calls.</li>\n<li>Own customer communications and issues from initial contact until resolution.</li>\n<li>Become an expert on Intercom&#39;s capabilities and limitations.</li>\n<li>Ensure customers have a great experience with the product, making it easy to use, reliable, bug-free, and fast.</li>\n<li>Work directly with product teams to identify current issues and offer informed opinions on potential solutions.</li>\n<li>Debug complex issues with an understanding of Fin&#39;s codebase and customers&#39; technologies.</li>\n<li>Utilize inherited and learned technical knowledge to build tools that increase team efficiency and effectiveness.</li>\n<li>Influence the direction of the Intercom product through daily communication with customers and collaboration with product teams.</li>\n</ul>\n<p><strong>First 6 Months</strong> In your first 30 days:</p>\n<ul>\n<li>Complete company onboarding and CS-specific trainings.</li>\n<li>Start talking to customers in the inbox and build &#39;inboxing&#39; fundamentals.</li>\n</ul>\n<p>In your first 60 days:</p>\n<ul>\n<li>Continue CS trainings and independently inbox using provided resources.</li>\n<li>Demonstrate ownership in executing work and proactive communication.</li>\n</ul>\n<p>In your first 90 days:</p>\n<ul>\n<li>Receive QA reviews and action feedback.</li>\n<li>Begin a personal growth tracker document with your manager.</li>\n<li>Contribute outside of the inbox by sharing suggestions and ideas.</li>\n<li>Meet KPI targets and demonstrate Intercom&#39;s values in your work.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>3-4+ years of technical support experience in a software/SaaS environment.</li>\n<li>Solid understanding of tech fundamentals and modern tools.</li>\n<li>Basic understanding of APIs and webhooks.</li>\n<li>Strong customer focus and communication skills.</li>\n<li>Strong problem-solving skills and ability to troubleshoot.</li>\n<li>Ability to take on and action feedback.</li>\n<li>Excitement for a support environment with AI solutions.</li>\n<li>Demonstrated success working with KPIs or metrics.</li>\n</ul>\n<p><strong>Nice to Have</strong></p>\n<ul>\n<li>Experience using Intercom or similar SaaS platforms.</li>\n<li>Experience as Tier 2 or similar level of support.</li>\n<li>Experience in coaching and mentoring teammates.</li>\n<li>Experience in helping customers make the most of their current subscriptions.</li>\n<li>Experience in using AI tools to troubleshoot customer issues.</li>\n</ul>\n<p><strong>Who You&#39;ll Be</strong></p>\n<ul>\n<li>Passionate about leveraging AI to enhance support experiences.</li>\n<li>Excited by ownership, accountability, and feedback.</li>\n<li>Hungry to learn, iterate, and help build something great.</li>\n</ul>\n<p><strong>Benefits</strong> Fin offers benefits and programs to support health, wellbeing, family, time away from work, and financial future. The company has a hybrid working policy, expecting employees to be in the office at least three days a week.</p>","enriched_at":1788458864378},{"id":"job_722938a5-fb1","title":"Technical Support Specialist","source_url":"https://job-boards.greenhouse.io/intercom/jobs/8173895","location":"Sydney, Australia","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"IT","description":"<p>Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.</p>\n<p>Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce.</p>\n<p>As a Technical Support Specialist, you&#39;ll own complex technical queries around some of our most nuanced features, serve as a point of escalation for your colleagues for the most tricky investigations, consistently provide world-class customer support, collaborate with our customers proactively to help them make the most of our platform and help drive improvements in product, processes, and peer development.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too.</li>\n<li>Owning customer communications and issues from initial contact until resolution.</li>\n<li>Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of.</li>\n<li>Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.</li>\n<li>Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.</li>\n<li>Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers.</li>\n<li>Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes.</li>\n<li>Influencing the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams.</li>\n</ul>\n<h3>First 6 Months</h3>\n<p>In your first 30 days you will:</p>\n<ul>\n<li>Complete company onboarding, becoming familiar with Intercom’s values, strategy, and goals.</li>\n<li>Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments.</li>\n<li>Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions.</li>\n<li>Showcase successful and proactive communication about your training progress and needs/questions that arise.</li>\n</ul>\n<p>In your first 60 days, you will:</p>\n<ul>\n<li>Continue to complete CS trainings and pass relevant assessments successfully and on schedule.</li>\n<li>Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query.</li>\n<li>Demonstrate ownership in the execution of your work.</li>\n<li>Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda.</li>\n</ul>\n<p>In your first 90 days, you will:</p>\n<ul>\n<li>Receive QA reviews and action feedback.</li>\n<li>Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development.</li>\n<li>Contribute outside of the inbox via sharing suggestions and ideas for how we can improve.</li>\n<li>Successfully meet KPI targets and/or goals.</li>\n<li>Demonstrate Intercom’s Values in your work and alignment with the company vision and strategy.</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>3-4+ years of technical support experience, ideally within a software/SaaS environment.</li>\n<li>Solid understanding of tech fundamentals &amp; modern day tools (Slack, Chrome, Coda, etc.)</li>\n<li>A basic understanding of APIs and webhooks, navigating developer documentation to know what is and isn’t possible with Intercom’s REST API.</li>\n<li>Strong customer focus (excels at &amp; enjoys helping customers)</li>\n<li>Strong communication skills (ability to question, clarify, empathize, use appropriate tone &amp; language, personable)</li>\n<li>Strong problem solving skills (ability to think critically and learn on-the-fly)</li>\n<li>Ability to troubleshoot and utilize resources to answer questions on baseline topics</li>\n<li>Ability to take on &amp; action feedback, as well as deliver feedback consistently and at a high quality to peers, managers and cross-functional partners.</li>\n<li>Excitement for a support environment that has fully embraced AI solutions as the next step towards providing world-class customer support.</li>\n<li>Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas.</li>\n</ul>\n<h3>Nice to Have</h3>\n<ul>\n<li>Experience using Intercom, or similar SaaS platforms.</li>\n<li>Experience as Tier 2 or similar level of support.</li>\n<li>Experience in coaching &amp; mentoring teammates.</li>\n<li>Experience in helping customers make the most of their current subscriptions.</li>\n<li>Experience in using AI tools (Glean, ChatGPT, Gemini etc.) to troubleshoot customer issues.</li>\n</ul>\n<h3>What We Offer</h3>\n<p>At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements.</p>","enriched_at":1788419681160},{"id":"job_34b07d94-eb0","title":"Customer Success Manager, High Touch","source_url":"https://job-boards.greenhouse.io/intercom/jobs/8159946","location":"Chicago, Illinois","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Operations","description":"<p>Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.</p>\n<p>As a High Touch CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin , from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).</li>\n<li>Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms.</li>\n<li>Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.</li>\n<li>Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.</li>\n<li>Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.</li>\n<li>Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.</li>\n<li>Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.</li>\n<li>Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>3-5 years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS or Consumption-based Technology companies experience a benefit.</li>\n<li>Experience with business process mapping, requirements analysis, and solution design.</li>\n<li>Strong technical acumen and passion for AI/agent-building (coding not required).</li>\n<li>Ability to simplify and communicate complex problems clearly across audiences.</li>\n<li>Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.</li>\n<li>Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.</li>\n<li>Self-motivated, adaptable, and curious team player with a high level of self-efficacy.</li>\n</ul>\n<p>The base salary range for candidates within the Greater Chicago Area is $135,270 - $161,575.</p>\n<p>At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future.</p>","enriched_at":1787926138880},{"id":"job_269c8f27-ccc","title":"Customer Success Manager, High Touch","source_url":"https://job-boards.greenhouse.io/intercom/jobs/8157881","location":"San Francisco, California","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Operations","description":"<p>Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.</p>\n<p>As a High Touch CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin , from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).</li>\n<li>Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms.</li>\n<li>Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.</li>\n<li>Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.</li>\n<li>Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.</li>\n<li>Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.</li>\n<li>Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.</li>\n<li>Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>3-5 years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS or Consumption-based Technology companies experience a benefit.</li>\n<li>Experience with business process mapping, requirements analysis, and solution design.</li>\n<li>Strong technical acumen and passion for AI/agent-building (coding not required).</li>\n<li>Ability to simplify and communicate complex problems clearly across audiences.</li>\n<li>Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.</li>\n<li>Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.</li>\n<li>Self-motivated, adaptable, and curious team player with a high level of self-efficacy.</li>\n</ul>\n<p>The base salary range for candidates within the San Francisco Bay Area is $150,300-$179,525.</p>","enriched_at":1787925903127},{"id":"job_8a77b626-710","title":"Customer Success Manager, High Touch","source_url":"https://job-boards.greenhouse.io/intercom/jobs/8157881","location":"San Francisco, California","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Operations","description":"<p>Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.</p>\n<p>As a High Touch CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin , from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).</li>\n<li>Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms.</li>\n<li>Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.</li>\n<li>Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.</li>\n<li>Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.</li>\n<li>Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.</li>\n<li>Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.</li>\n<li>Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>3-5 years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS or Consumption-based Technology companies experience a benefit.</li>\n<li>Experience with business process mapping, requirements analysis, and solution design.</li>\n<li>Strong technical acumen and passion for AI/agent-building (coding not required).</li>\n<li>Ability to simplify and communicate complex problems clearly across audiences.</li>\n<li>Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.</li>\n<li>Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.</li>\n<li>Self-motivated, adaptable, and curious team player with a high level of self-efficacy.</li>\n</ul>\n<p>The base salary range for candidates within the San Francisco Bay Area is $150,300-$179,525.</p>","enriched_at":1787894190521}],"category_normalised":[{"category":"engineering","count":19},{"category":"sales","count":14},{"category":"it","count":10},{"category":"operations","count":5},{"category":"marketing","count":4},{"category":"product management","count":2},{"category":"finance","count":1}],"velocity":{"weeks":[{"week_start":"2026-05-18","count":4},{"week_start":"2026-05-25","count":2},{"week_start":"2026-06-01","count":2},{"week_start":"2026-06-22","count":4},{"week_start":"2026-06-29","count":2},{"week_start":"2026-07-06","count":2},{"week_start":"2026-07-27","count":10},{"week_start":"2026-08-03","count":2},{"week_start":"2026-08-17","count":12},{"week_start":"2026-08-24","count":8},{"week_start":"2026-08-31","count":6},{"week_start":"2026-09-07","count":1}],"trend":"accelerating","wow_pct":-83},"momentum":{"recent_14d":0,"prior_14d":0,"growth_pct":0,"classification":"stable"},"salary_vs_industry":{"company_median":197895,"industry_median":null,"percentile":null,"sample_size":26,"by_region":[{"region":"United States","company_median":197895,"industry_median":null,"sample":26}],"transparency_pct":47,"industry_transparency_pct":0,"transparency_warning":false},"market_share":{"company_jobs":55,"industry_total":55,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.369,"skill_weighted_score":0.701,"top_exposed_titles":[{"title":"Technical Support Engineer","count":4,"score":0.701},{"title":"Solutions Engineer","count":4,"score":0.199},{"title":"Senior Solutions Engineer","count":4,"score":0.199},{"title":"Senior Product Marketing Manager","count":4,"score":0.32},{"title":"Customer Success Manager, High Touch","count":4,"score":0.701},{"title":"Cloud Security Engineer","count":4,"score":0.486},{"title":"Account Executive, MidMarket","count":3,"score":0.173},{"title":"Technical Support Specialist","count":2,"score":0.469},{"title":"Senior Solutions Architect- LATAM","count":2,"score":0.199},{"title":"Senior Solutions Architect - LATAM","count":2,"score":0.199}],"top_exposed_skills":[{"skill":"Business Process Mapping","count":6,"score":0.701},{"skill":"Requirements Analysis","count":6,"score":0.701},{"skill":"AI/agent-building","count":5,"score":0.701},{"skill":"Git","count":4,"score":0.701},{"skill":"Ruby","count":4,"score":0.701},{"skill":"Rails","count":4,"score":0.701},{"skill":"REST API","count":4,"score":0.701},{"skill":"Previous Experience Working In A Troubleshooting Environment","count":3,"score":0.701},{"skill":"Familiarity With Native Mobile Development","count":3,"score":0.701},{"skill":"Account Management","count":4,"score":0.701}]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"United States","count":29,"share_pct":52.7},{"region":"EU","count":14,"share_pct":25.5},{"region":"United Kingdom","count":7,"share_pct":12.7},{"region":"Australia/NZ","count":5,"share_pct":9.1}],"emerging":[],"shrinking":[{"region":"United States","recent_30d":0,"prior_30d":9,"growth_pct":-100},{"region":"EU","recent_30d":0,"prior_30d":4,"growth_pct":-100}]},"seniority_anomalies":{"exec_recent_30d":0,"exec_prior_90d_avg":0,"exec_growth_pct":0,"notable_exec_hires":[]},"posting_dynamics":{"median_days_open":45,"industry_median_days_open":null,"long_open_count":16,"closure_rate_pct":47}}}}