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Your goal will be to bridge the gap between core speech science and product engineering, ensuring voice agents sound human, context-aware, and trustworthy.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>TTS Backend Implementation: Integrate and optimize multiple TTS vendor APIs, lead research and prototyping for open-source or in-house TTS architectures.</li>\n<li>Linguistic Optimization: Apply phonetics and sociolinguistics expertise to format TTS input for maximum naturalness.</li>\n<li>Conversational Turn Design: Craft context-specific utterances to optimize turn handling and build caller trust.</li>\n<li>Prompt &amp; Persona Management: Design and manage LLM and TTS prompts and parameters to define and refine agent personalities.</li>\n<li>UI Parameter Exposure: Architect logic to expose voice attributes to the product UI.</li>\n<li>Cross-Functional R&amp;D: Partner with ASR and Audio AI engineers to ensure end-to-end voice quality and minimize latency.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Strong Python programming skills and experience with deep learning frameworks (e.g., PyTorch).</li>\n<li>3+ years of experience in Speech Synthesis (TTS) or Voice Design.</li>\n<li>Degree in Computational Linguistics, Computer Science, or AI/ML with a deep understanding of phonetics, prosody, and syntax.</li>\n<li>Proven experience crafting and evaluating LLM prompts and managing structured prompt templates.</li>\n<li>Experience building production-grade APIs and integrating multi-vendor services in a cloud environment (GCP preferred).</li>\n</ul>\n<p>The target base salary range for this position is $145,000-$172,500 CAD.</p>\n<p>Benefits include competitive salary, comprehensive benefits, and real opportunities for growth.</p>","enriched_at":1781906758349},{"id":"job_4785b9c1-f19","title":"AI Engineer","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8597852002","location":"Vancouver, BC","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>As an AI Engineer: Voice Designer at Dialpad, you&#39;ll own the back-end implementation and linguistic optimization of the Text-to-Speech (TTS) layer for next-generation AI voice agents.</p>\n<p>You&#39;ll work within the Speech Team, a high-impact R&amp;D and engineering group focused on speech recognition, enhancement, and synthesis. Your goal will be to bridge the gap between core speech science and product engineering, ensuring voice agents sound human, context-aware, and trustworthy.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>TTS Backend Implementation: Integrate and optimize multiple TTS vendor APIs, lead research and prototyping for open-source or in-house TTS architectures.</li>\n<li>Linguistic Optimization: Apply phonetics and sociolinguistics expertise to format TTS input for maximum naturalness.</li>\n<li>Conversational Turn Design: Craft context-specific utterances to optimize turn handling and build caller trust.</li>\n<li>Prompt &amp; Persona Management: Design and manage LLM and TTS prompts and parameters to define agent personalities.</li>\n<li>UI Parameter Exposure: Architect logic to expose voice attributes to the product UI.</li>\n<li>Cross-Functional R&amp;D: Partner with ASR and Audio AI engineers to ensure end-to-end voice quality.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Strong Python programming skills and experience with deep learning frameworks (e.g., PyTorch).</li>\n<li>3+ years of experience in Speech Synthesis (TTS) or Voice Design.</li>\n<li>Degree in Computational Linguistics, Computer Science, or AI/ML with a deep understanding of phonetics, prosody, and syntax.</li>\n<li>Proven experience crafting and evaluating LLM prompts.</li>\n<li>Experience building production-grade APIs and integrating multi-vendor services in a cloud environment.</li>\n</ul>\n<p>The target base salary range for this position is $161,500-$191,500 CAD.</p>\n<p>Benefits include competitive salary, comprehensive benefits, and real opportunities for growth.</p>","enriched_at":1781906744585},{"id":"job_60df68c9-d76","title":"Account Executive, Mid-Market","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8499624002","location":"London","job_type":"full-time","experience_level":"mid","work_arrangement":"hybrid","category":"Sales","description":"<p>As an Account Executive, Mid-Market, you&#39;ll own the complete sales process from start to finish. You&#39;ll work closely with Sales leadership and Sales Engineers to develop a medium-sized business prospect into an active Dialpad client.</p>\n<p>You&#39;ll help businesses solve complex communication problems. Dialpad&#39;s Mid-Market sales team plays an essential role in achieving corporate business objectives.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Own the entire sales process, including converting leads into a workable pipeline.</li>\n<li>Build strategic prospecting campaigns and sequencing to source your own opportunities.</li>\n<li>Manage and close complex transactions involving multiple internal and external stakeholders.</li>\n<li>Own your key deal reviews, forecasts, and professional career roadmap.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>3-5 years of sales experience in an ever-changing environment.</li>\n<li>Experience in managing &amp; closing strategic deal cycles that include multiple business units and stakeholders.</li>\n<li>Preferred expertise in SaaS (including UCaaS and/or CCaaS).</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Competitive salary</li>\n<li>Comprehensive benefits</li>\n<li>Real opportunities for growth</li>\n<li>Cutting-edge AI tools</li>\n<li>Robust training program</li>\n</ul>","enriched_at":1781790116343},{"id":"job_117940a9-d8f","title":"Sr. Manager, Agentic Sales Engineering","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8532057002","location":"Denver, US","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>We are looking for a Sr. Manager, Agentic Sales Engineering to lead a team of Forward Deployed Engineers who translate complex business challenges into high-impact, Agentic AI systems.</p>\n<p>The successful candidate will possess the technical depth of an AI Architect and the strategic mindset of a Sales Executive. You will recruit, mentor, and direct a team of engineers and partner across Sales, Product, and Engineering to ensure our AI platform is adopted and becomes the backbone of our customers&#39; operations.</p>\n<p>Key responsibilities:</p>\n<ul>\n<li>Build and mentor a high-performing team of Forward Deployed Engineers</li>\n<li>Provide strategic GTM leadership and technical authority</li>\n<li>Bridge the gap between the field and the lab</li>\n<li>Architect value and guide the team in designing complex multi-agent systems</li>\n<li>Innovate processes and create new systems for &#39;AI Envisioning&#39; sessions</li>\n<li>Drive execution and ensure the team builds shippable capabilities</li>\n</ul>\n<p>The ideal candidate will have:</p>\n<ul>\n<li>A BA/BS degree or equivalent practical experience</li>\n<li>Minimum 8 years of customer-facing technical experience</li>\n<li>Minimum 5 years of people management experience</li>\n<li>Deep expertise in the modern AI/ML stack</li>\n<li>Proficiency in Python, Go, or JS/TS</li>\n<li>Strong business acumen and leadership style</li>\n</ul>\n<p>For exceptional talent based in Denver, CO, the target base salary range for this position is $196,400-$236,600 USD.</p>\n<p>Benefits include competitive salary, comprehensive benefits, and real opportunities for growth.</p>","enriched_at":1781790097622},{"id":"job_e44f1888-57b","title":"Customer Success Specialist","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8483999002","location":"Pasig City, Metro Manila","job_type":"full-time","experience_level":"entry","work_arrangement":"remote","category":"Operations","description":"<p>As a Customer Success Specialist at Dialpad, you will be instrumental in addressing complex customer challenges with creative solutions and driving process improvements.</p>\n<p>You will lead all post-sales activities for Dialpad&#39;s customers through strong relationship-building, product knowledge, planning, and execution.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Building positive, trusted relationships with customers</li>\n<li>Acting as the voice of the customer within Dialpad</li>\n<li>Developing and overseeing customer adoption, training, and best practices</li>\n<li>Managing customer escalations and churn risks</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>1-5 years of experience in Customer Success</li>\n<li>Experience with telecommunication or SaaS providers</li>\n<li>Strong written communication skills</li>\n<li>Excellent time management and organizational skills</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Competitive salary</li>\n<li>Comprehensive benefits</li>\n<li>Opportunities for growth</li>\n<li>Cutting-edge AI tools</li>\n<li>Robust training program</li>\n</ul>","enriched_at":1781790073740},{"id":"job_2c9532ea-1f9","title":"Sr. SDET","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8495374002","location":"Kitchener, ON","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>As a Sr. SDET in Agentic QA at Dialpad, you will own the test automation and quality frameworks that support Dialpad&#39;s AI Voice Agent services.</p>\n<p>You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions.</p>\n<p>Your responsibilities include:</p>\n<ul>\n<li>Owning end-to-end quality for agentic features and workflows</li>\n<li>Designing and building automation tooling and frameworks for AI/LLM-driven systems</li>\n<li>Developing and maintaining evaluation frameworks to measure response quality, accuracy, and hallucination rates</li>\n<li>Driving automation coverage using deterministic and probabilistic validation approaches</li>\n<li>Integrating AI quality checks into CI/CD pipelines</li>\n<li>Building tooling for LLM observability and debugging</li>\n<li>Partnering with Applied AI teams on prompt engineering, model selection, and evaluation strategies</li>\n<li>Designing and executing performance and load tests for AI services</li>\n<li>Identifying and mitigating risks related to hallucinations, bias, safety, and edge cases</li>\n<li>Defining and tracking AI quality KPIs</li>\n<li>Participating in design and architecture reviews</li>\n<li>Mentoring engineers and contributing to raising the bar on AI quality engineering practices</li>\n</ul>\n<p>To succeed in this role, you will need:</p>\n<ul>\n<li>5+ years of experience in software engineering or SDET roles</li>\n<li>Strong programming skills in Python, Java, or JavaScript</li>\n<li>Experience testing distributed, cloud-native SaaS systems and APIs</li>\n<li>Demonstrated proficiency in coding with AI agents</li>\n<li>Hands-on exposure to LLMs or AI/ML systems</li>\n<li>Understanding of non-deterministic systems and probabilistic testing approaches</li>\n<li>Experience building test frameworks and scalable automation systems</li>\n<li>Familiarity with AI evaluation techniques</li>\n<li>Experience with CI/CD pipelines</li>\n<li>Strong collaboration skills</li>\n<li>Bachelor&#39;s degree in Computer Science or equivalent practical experience</li>\n</ul>\n<p>The target base salary range for this position is $135,500-$158,000 CAD.</p>\n<p>Benefits include competitive salary, comprehensive benefits, and real opportunities for growth.</p>","enriched_at":1781790055116},{"id":"job_b0b4bd27-056","title":"Software Engineer, Salesforce (Integrations)","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8421279002","location":"London","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>As a Software Engineer on the Integrations team at Dialpad, you will primarily contribute to the development of Dialpad&#39;s native Salesforce integration, along with other critical apps.</p>\n<p>These integrations enable real-time automations and data transfers between Dialpad and key complementary systems, ensuring our mutual customers have a seamless unified experience.</p>\n<p>You&#39;ll collaborate closely with engineering, product, and business leaders, as well as external stakeholders, with a particular focus on enhancing our Salesforce integration.</p>\n<p>This position reports to our Director of Engineering in our London office. Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Develop and maintain Dialpad&#39;s Salesforce integration.</li>\n<li>Contribute to the development of other Dialpad integrations.</li>\n<li>Write architectural design &amp; specification documents.</li>\n<li>Develop well-tested features with appropriate test hooks, resulting in low defect reports.</li>\n<li>Write clean, modular, and maintainable code using best practices along with unit tests.</li>\n<li>Participate in code reviews to ensure code quality, maintainability, and scalability.</li>\n<li>Assist with emerging Agentic AI technologies &amp; initiatives.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>3+ years of professional experience as a Software Engineer.</li>\n<li>Experience with at least one object-oriented programming language, especially Java or Python.</li>\n<li>Experience with Agile development methodologies.</li>\n<li>Testing, debugging, and troubleshooting skills.</li>\n<li>Effective communication skills.</li>\n<li>Collaborative &amp; team player, but also able to work independently &amp; autonomously.</li>\n<li>Pragmatic approach to solving problems while balancing business goals.</li>\n<li>Agentic AI experience.</li>\n<li>Usage of AI coding assistants (Claude, Gemini, etc.) for the majority of coding tasks.</li>\n<li>Salesforce experience.</li>\n<li>Apex programming language experience.</li>\n<li>Experience building integrations.</li>\n<li>Proficiency with ETL data pipelines.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Work at the center of the AI transformation in business communications</li>\n<li>Build and ship agentic AI products that are redefining how companies operate</li>\n<li>Join a team where AI amplifies every employee&#39;s impact</li>\n<li>Competitive salary, comprehensive benefits, and real opportunities for growth</li>\n</ul>","enriched_at":1781790024278},{"id":"job_652e3881-1a4","title":"Forward Deployment Engineer","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8499622002","location":"London","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<h3>Your Role</h3>\n<p>As a Forward Deployment Engineer at Dialpad, you will be part of a team that accelerates the adoption and realization of value from Dialpad&#39;s AI platform by embedding within strategic customer accounts. You will translate complex business challenges into production-ready, high-impact Agentic AI systems.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Business Translation and Discovery: Embed with customer stakeholders to understand their complex business problems and translate them into clear, shippable Agentic AI-powered solutions.</li>\n<li>The Go-To-Market Bridge: Partner with Sales, Sales Engineers, Professional Services, and Customer Success teams to serve as the deep technical authority during pre-sales evaluations and post-sales deployments.</li>\n<li>Product Alignment and Influence: Capture common customer pain points and deliver this signal back to core Product and Engineering teams to influence the product roadmap.</li>\n<li>AI Envisioning: Integrate Dialpad&#39;s platform with complex enterprise infrastructure and guide customers on production-grade Agentic bot builds.</li>\n<li>Agentic AI Design: Design and deploy complex multi-agent systems, architectures, and fine-tuned models tailored to the customer&#39;s unique data, domain, and security requirements.</li>\n</ul>\n<h3>Skills You&#39;ll Bring</h3>\n<ul>\n<li>4+ years of experience in a high-impact, customer-facing technical role.</li>\n<li>Deep expertise in the modern AI/ML stack: LLMs, Generative AI concepts, vector databases, and agent orchestration frameworks.</li>\n<li>Unrivaled Business Acumen: Simplify technical complexity and communicate clear trade-offs, value propositions, and project plans.</li>\n<li>You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results.</li>\n</ul>\n<h3>Why Join Dialpad</h3>\n<ul>\n<li>Work at the center of the AI transformation in business communications.</li>\n<li>Build and ship agentic AI products that are redefining how companies operate.</li>\n<li>Join a team where AI amplifies every employee&#39;s impact.</li>\n<li>Competitive salary, comprehensive benefits, and real opportunities for growth.</li>\n</ul>","enriched_at":1781789955873},{"id":"job_8c1fc3ae-2cf","title":"Sr. Software Engineer (Tel Core)","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8534959002","location":"Vancouver, BC","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>As a Sr. Software Engineer on the Tel Core team at Dialpad, you will be responsible for maintaining and modernizing real-time services, architecting backend libraries and APIs, and optimizing low-latency media pipelines.</p>\n<p>You will bridge the gap between high-level product goals and technical execution, ensuring the telephony stack remains resilient as we scale. You will mentor peers, shape the long-term roadmap, and foster a culture of engineering excellence.</p>\n<p>Key responsibilities:</p>\n<ul>\n<li>Maintain and modernize real-time services running on Telephony Engines</li>\n<li>Architect backend libraries and APIs to integrate with the broader Telephony Platform</li>\n<li>Build and optimize low-latency media pipelines for voice and video</li>\n<li>Investigate and resolve complex production issues across PSTN, WebRTC, and carrier boundaries</li>\n<li>Run load, failover, and regression tests on Telephony Engines and backend services</li>\n<li>Partner with Tel Cloud, Tel Edge, Calling, and AI teams to design end-to-end call flows and integrations</li>\n<li>Participate in on-call and release rotations</li>\n<li>Shape the Tel Core roadmap by turning broad epics into clear designs and mentoring other engineers</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Bachelor&#39;s degree in Computer Science or equivalent practical experience</li>\n<li>5+ years of software engineering experience</li>\n<li>Demonstrated proficiency in coding with AI agents</li>\n<li>Deep expertise in C/C++ and Python</li>\n<li>Experience with SIP, WebRTC, RTP/RTCP, DTLS/SRTP, and media codec negotiation</li>\n<li>Experience troubleshooting and improving real-time media quality</li>\n<li>Comfortable working on KTLO and strategic roadmap items</li>\n<li>A deep understanding of reliability engineering</li>\n<li>A strong sense of urgency, personal agency, and customer empathy</li>\n</ul>\n<p>Nice to have:</p>\n<ul>\n<li>Experience with Kubernetes, Redis, ElasticSearch, BigQuery, and Google Cloud Platform</li>\n<li>Familiarity with data-driven decision making and building resilient systems</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Competitive salary</li>\n<li>Comprehensive benefits</li>\n<li>Real opportunities for growth</li>\n<li>Cutting-edge AI tools</li>\n<li>Robust training program</li>\n<li>Inclusive and vibrant work environment</li>\n</ul>","enriched_at":1781789933612},{"id":"job_4404ed03-8c6","title":"Team Lead, Renewals Manager","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8520750002","location":"Pasig City, Metro Manila","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Sales","description":"<p>The Team Lead, Renewal Manager at Dialpad is responsible for providing best-in-class strategic renewal management and execution across a portfolio of existing Dialpad customers.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Driving and leading the renewals process in collaboration with the Client Account Executive and Customer Success Manager</li>\n<li>Effectively engaging with key decision-makers to identify customer requirements and uncover roadblocks</li>\n<li>Achieving or exceeding quarterly revenue goals tied to retention, growth, and term extension of existing customer contracts</li>\n<li>Maintaining and reporting an accurate forecast of renewals</li>\n<li>Negotiating and executing renewal contracts that align with customer goals</li>\n<li>Discovering and identifying upsell/cross-sell opportunities during contract renewal to maximize customer growth</li>\n<li>Communicating risks clearly and partnering with the Customer Success Manager in developing resolution strategies</li>\n<li>Escalating whenever appropriate to help resolve customer concerns</li>\n<li>Serving as the voice of the customer and collecting feedback to drive continuous improvement across all areas</li>\n<li>Effectively communicating the benefits of the customer&#39;s Dialpad solution and differentiating it from competitive solutions</li>\n<li>Owning the renewal sales cycle, from developing a strategy to building relationships with key stakeholders, to negotiation and contracting</li>\n</ul>\n<p>The ideal candidate will have:</p>\n<ul>\n<li>5-7 years of experience in Renewals, Account Management, Customer Success, or other applicable customer-facing roles</li>\n<li>1-2 years Team Lead/Manager experience</li>\n<li>Proven success in meeting and exceeding revenue targets while managing renewals</li>\n<li>A history of managing a high volume of transactions</li>\n<li>Passion for providing a top-notch, best-in-class customer experience</li>\n<li>Strong presentation, meeting facilitation, and written communication skills</li>\n<li>Ability to analyze and understand data</li>\n<li>Excellent time management skills with the ability to track numerous details</li>\n<li>Willingness to travel to customer locations or events as needed</li>\n<li>Experience with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets)</li>\n<li>Ability to communicate, present, and influence key stakeholders at all levels of an organization</li>\n<li>Deep understanding of how businesses operate and the priorities that drive decisions from C-level down</li>\n<li>Ability to work US core hours (7 am - 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