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(Integrations)","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8766154002","location":"Bengaluru","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>As a Sr. Software Engineer on the Integrations team at Dialpad, you will lead the design and development of key native integrations that enable real-time automation and data transfer between Dialpad and complementary systems.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Own the technical design, development, maintenance, and reliability of key native integrations across Dialpad&#39;s Integrations platform.</li>\n<li>Build and enhance integrations with systems such as Zendesk, HubSpot, AthenaHealth, Salesforce, Microsoft Teams, Google Workspace, and other customer-critical SaaS platforms.</li>\n<li>Lead the delivery of Agentic AI-compatible integrations that help customers automate workflows and connect Dialpad actions with external systems.</li>\n<li>Write 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boundaries.</li>\n<li>Experience with OAuth, permission models, API rate limits, webhooks, event delivery, retries, idempotency, and third-party platform constraints.</li>\n<li>Experience with Agile development methodologies.</li>\n<li>Effective communication skills, including writing design documents, surfacing risks early, and keeping stakeholders aligned.</li>\n<li>Collaborative team player who can work independently and autonomously when needed.</li>\n<li>Ability to evaluate multiple technical approaches and explain tradeoffs clearly to technical and non-technical stakeholders.</li>\n<li>Pragmatic approach to solving problems while balancing customer impact, engineering quality, delivery timelines, and business goals.</li>\n<li>Experience mentoring engineers and raising the quality bar for a team.</li>\n<li>Agentic AI experience or strong interest in building AI-compatible product workflows.</li>\n<li>Usage of AI coding assistants such as Claude, Gemini, or similar tools for the 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business.</p>\n<p>They will be responsible for meeting or exceeding sales and revenue goals and objectives, managing overall customer relationships, and ensuring customer satisfaction.</p>\n<p>The CAE is ultimately responsible for ensuring our customers consistently realize the value of their accounts, driving positive outcomes for both the customer and Dialpad.</p>\n<p>This position reports to our Sales Manager, and has the opportunity to be based in our Austin, Texas Office with a hybrid schedule.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Focused on a portfolio of customers, the Commercial CAE will own the sales process end-to-end.</li>\n<li>Create an account plan for how you will achieve your quarterly goals.</li>\n<li>Cultivate relationships with our customers to gain insight into customer strategy and expansion plans.</li>\n<li>Work leads and generate a pipeline.</li>\n<li>Achieve or exceed quarterly revenue goals.</li>\n<li>Serve as a Dialpad expert and become a trusted advisor and resource for your customers.</li>\n<li>Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program.</li>\n</ul>\n<p>Skills you&#39;ll bring:</p>\n<ul>\n<li>1-3 years of sales experience in an ever-changing environment.</li>\n<li>Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background.</li>\n<li>Ability to communicate, present, and influence key stakeholders and decision-makers.</li>\n<li>Experience providing timely and accurate forecasts to sales leadership.</li>\n<li>Excellent time management and organizational skills with the ability to track numerous details.</li>\n<li>Willingness to travel to customer locations or events as needed.</li>\n<li>SaaS sales background strongly preferred; bonus points for UCaaS/CCaaS.</li>\n<li>Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).</li>\n<li>Curiosity: Ability to get to know your customers’ business, internal teams, and processes.</li>\n<li>Closing mindset: Get ahead of closing deals by asking closing questions early and often.</li>\n<li>Strategy: Ability to analyze your portfolio of accounts and develop sales strategies to target your customers for additional products they can benefit from.</li>\n<li>High energy: Ability to thrive and excel in a fast-paced, high-velocity sales environment.</li>\n</ul>\n<p>Why Join Dialpad:</p>\n<ul>\n<li>Work at the center of the AI transformation in business communications</li>\n<li>Build and ship agentic AI products that are redefining how companies operate</li>\n<li>Join a team where AI amplifies every employee’s impact</li>\n<li>Competitive salary, comprehensive benefits, and real opportunities for growth</li>\n</ul>","enriched_at":1789506063515},{"id":"job_2506a802-08a","title":"Corporate Counsel, Product & Privacy","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8790125002","location":"Bay Area, 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Telecommunications &amp; Regulatory Counsel on call-recording and consent issues.</li>\n<li>Security partnerships &amp; certifications – Partner with Security and GRC on certifications (ISO 27001, SOC 2, PCI, HIPAA).</li>\n<li>Commercial &amp; marketing enablement – Support DPA and BAA negotiations, advise Sales on privacy- and product-related contract terms.</li>\n<li>IP &amp; legal operations – Participate in the Patent Review Board, support litigation holds and records-retention practices.</li>\n</ul>\n<p>The ideal candidate will have:</p>\n<ul>\n<li>J.D. from an ABA-accredited law school; license in good standing to practice law in at least one U.S. state.</li>\n<li>5–8 years of substantive privacy, product-counseling, and regulatory experience.</li>\n<li>Working knowledge of GDPR, CCPA/CPRA, and HIPAA.</li>\n<li>Familiarity with AI legal frameworks (EU AI Act, US state AI legislation, FTC priorities).</li>\n</ul>\n<p>For exceptional talent based in California, the target base salary range for this position is $169,000-$214,000 USD.</p>\n<p>We offer competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.</p>","enriched_at":1789153393652},{"id":"job_41d4ecfd-b36","title":"Technical Support Engineer, Platinum","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8779047002","location":"Kitchener, ON","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"IT","description":"<p>As a Technical Support Specialist at Dialpad, you will play a critical role in supporting our cloud-based communications platform and ensuring a seamless customer experience.</p>\n<p>You&#39;ll act as a key partner across Engineering, Product, and Sales, owning complex technical issues and driving them through to resolution.</p>\n<p>This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer experiences.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Manage carrier escalations, trouble tickets, and interoperability issues across telco networks.</li>\n<li>Monitor network performance, conduct DID probes and test calls, and proactively identify potential issues.</li>\n<li>Support customers across a range of inquiries,from basic product questions to complex technical troubleshooting.</li>\n<li>Diagnose and resolve technical issues, escalate bugs, and partner cross-functionally to drive timely resolution.</li>\n<li>Maintain and exceed established service levels and productivity standards.</li>\n<li>Collaborate closely with Sales, Engineering, and Product teams to improve the customer experience.</li>\n<li>Identify opportunities to enhance support processes, educate users, and scale our support model.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>3+ years of experience in Customer Support within telecom, carrier, or VoIP environments.</li>\n<li>Strong understanding of LAN/WAN networking and cloud-based technologies.</li>\n<li>Experience with VoIP, SIP environments, and desk phone provisioning.</li>\n<li>Solid troubleshooting and problem-solving skills with the ability to navigate complex technical issues.</li>\n<li>Strong written and verbal communication skills.</li>\n<li>Self-starter mindset with a strong sense of ownership and a team-oriented approach.</li>\n<li>Familiarity with Contact Center IVR workflows and 3rd party CRM integrations.</li>\n<li>Knowledge of telco carrier networks and interoperability.</li>\n<li>Experience with ticketing systems such as Zendesk or Jira.</li>\n<li>SIP messaging and Wireshark experience.</li>\n<li>Understanding of enterprise IT environments and security requirements.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Competitive salary, comprehensive benefits, and real opportunities for growth</li>\n<li>Work at the center of the AI transformation in business communications</li>\n<li>Build and ship agentic AI products that are redefining how companies operate</li>\n<li>Join a team where AI amplifies every employee&#39;s impact</li>\n</ul>","enriched_at":1789066969987},{"id":"job_b8ba5c35-664","title":"Sr. Partner Marketing Manager","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8754959002","location":"Denver, US","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Marketing","description":"<p>The Sr. Partner Marketing Manager leads high-impact partner marketing programs that drive measurable pipeline and revenue growth through Dialpad&#39;s strategic technology and alliance partnerships.</p>\n<p>This role primarily supports the Google Cloud partnership globally and T-Mobile for Business nationally, while helping accelerate growth across Dialpad&#39;s broader ISV and Strategic Alliance ecosystem.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Lead annual and quarterly partner marketing plans for Google Cloud globally and T-Mobile for Business nationally, aligning co-marketing programs to revenue targets, partner priorities, product strategy, and regional opportunities.</li>\n<li>Develop strategic partner marketing programs and repeatable go-to-market plays that drive partner engagement, pipeline, and revenue.</li>\n<li>Build scalable co-marketing frameworks and best practices that strengthen partner activation, improve efficiency, and extend to additional ISV and Strategic Alliance partners as the business evolves.</li>\n<li>Develop integrated, account-based go-to-market campaigns with strategic partners and Dialpad Channel Sales.</li>\n<li>Create scalable campaign assets and partner enablement resources, including joint value propositions, discovery guides, objection-handling content, and other seller-facing materials.</li>\n<li>Lead high-touch executive and customer programs, including executive dinners, roundtables, workshops, and regional experiences.</li>\n<li>Develop customer advocacy programs featuring joint customer stories, strategic partner wins, and executive testimonials.</li>\n<li>Manage partner marketing budgets and quarterly investment plans, including MDF strategy, allocation, and optimization.</li>\n<li>Establish KPIs and measurement frameworks to track marketing-sourced and influenced pipeline, partner engagement, campaign performance, and overall program impact.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>5–8+ years of partner marketing experience within a technology, channel, alliance, or similar partner ecosystem.</li>\n<li>Direct Google Cloud partner marketing experience is required, with a strong preference for experience across Google Workspace, Gemini, Google Cloud Marketplace, or other Google Cloud solutions.</li>\n<li>Experience in marketing with T-Mobile, telecommunications carriers, resellers, or comparable strategic partners is strongly preferred.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Competitive salary, comprehensive benefits, and real opportunities for growth</li>\n<li>Work at the center of the AI transformation in business communications</li>\n<li>Build and ship agentic AI products that are redefining how companies operate</li>\n<li>Join a team where AI amplifies every employee’s impact</li>\n</ul>","enriched_at":1789066953016},{"id":"job_351161b2-b86","title":"Sales Prospecting Coach","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8768980002","location":"Austin, US","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Sales","description":"<p>As a Sales Prospecting Coach, you will be responsible for driving top-of-funnel excellence across our Account Executive and sales development organizations.</p>\n<p>Operating onsite in our Austin and Tempe offices, you will work directly with sellers to refine outbound strategy, elevate call execution, and build targeted vertical prospecting skills.</p>\n<p>You will leverage call analytics, real-time AI conversation insights, and hands-on coaching sessions to evaluate AE calls, identify skill gaps, and provide actionable feedback.</p>\n<p>Bringing deep domain expertise in outbound prospecting and industry verticals, you will empower sales reps to convert targeted accounts into high-value pipeline opportunities.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>AE Call Assessment &amp; Coaching: Systematically audit and assess Account Executive discovery and cold outreach calls to evaluate sales pitch delivery, objection handling, value framing, and closing techniques.</li>\n<li>1:1 &amp; Group Coaching: Conduct weekly 1:1 call reviews and interactive group role-play workshops in our Austin and Tempe offices to continuously upgrade seller call execution.</li>\n<li>Vertical Prospecting Strategy: Build and deliver targeted prospecting playbooks tailored to specific industry verticals, equipping reps with sector-specific terminology, pain points, and value propositions.</li>\n<li>Multi-Stakeholder Account Mapping &amp; Sequencing: Map economic buyers, champions, influencers, and blockers, and coach reps on strategic sequencing: who to reach first, how messaging should shift by persona, and how to obtain warm introductions across a buying committee rather than repeating the same pitch to multiple people.</li>\n<li>Cross-Functional Strategic Feedback Loop: Translate rep-level field patterns and feedback into actionable insights for Sales Ops and Marketing to refine ICP definitions, territory design, and messaging.</li>\n<li>Outbound Pipeline Acceleration: Partner with sales leadership to analyze rep conversion metrics, outbound activity levels, and call outcomes to drive pipeline growth.</li>\n<li>Call Intelligence &amp; AI Utilization: Utilize conversation intelligence tools (including Dialpad’s native AI capabilities) to track trending talk tracks, competitive mentions, and common buyer objections across rep interactions.</li>\n<li>Manager Enablement &amp; Coaching: Build and deliver targeted enablement programs for front-line sales leaders, equipping managers with the frameworks, tools, and coaching strategies needed to effectively empower and upscale their Account Executives.</li>\n<li>Onsite Collaboration: Serve as a visible, high-impact mentor present on both the Austin, TX, and Tempe, AZ sales floors, fostering a culture of continuous learning and friendly competition.</li>\n</ul>\n<p><strong>Skills you’ll bring</strong></p>\n<ul>\n<li>7-10 years of combined experience in B2B SaaS Sales, Sales Coaching, or Sales Enablement, with a proven track record as an Account Executive or Sales Prospecting Lead.</li>\n<li>Deep Outbound Prospecting Mastery: Expertise in cold calling, multi-touch cadences, objection handling, account mapping, and cold email copy strategy.</li>\n<li>Vertical Industry Experience: Demonstrated success developing messaging and prospecting strategies across specialized industry verticals (e.g., Tech, Financial Services, Healthcare &amp; Retail).</li>\n<li>Call Evaluation &amp; Feedback Capability: Experience conducting structured call audits, providing constructive rep feedback, and developing targeted skill-remediation plans.</li>\n<li>Onsite Presence: Ability to work onsite at the Austin, TX, and Tempe, AZ sales offices as required by leadership.</li>\n<li>Strong Facilitation &amp; Presentation Skills: Comfortable leading high-energy workshops, live call sessions, and interactive role-plays.</li>\n<li>Tool Acumen: Familiarity with modern sales tech stacks (Salesforce, Salesloft, Highspot &amp; Dialpad).</li>\n<li>Bachelor’s degree or equivalent practical experience preferred.</li>\n</ul>\n<p><strong>Why Join Dialpad</strong></p>\n<ul>\n<li>Work at the center of the AI transformation in business communications</li>\n<li>Build and ship agentic AI products that are redefining how companies operate</li>\n<li>Join a team where AI amplifies every employee’s impact</li>\n<li>Competitive salary, comprehensive benefits, and real opportunities for growth</li>\n</ul>","enriched_at":1788890562139},{"id":"job_cf6068e6-ed0","title":"Sr. Software Engineer, AI / ML Inference Platform","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8785402002","location":"Buenos Aires","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.</p>\n<p>We are hiring a Senior Software Engineer to build the shared AI / ML platform that takes Dialpad’s model-backed capabilities from training through production inference. The AI / ML Platform team builds and operates GPU training infrastructure, model evaluation and lifecycle tooling, and production inference systems running on NVIDIA GPUs in GCP.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Design, build, and improve shared platform capabilities spanning model training, evaluation, artifact management, release, production inference, and operational feedback.</li>\n<li>Build and operate shared GPU training infrastructure that provides scientists with reliable, reproducible, and efficient environments for model development and experimentation.</li>\n<li>Improve training-cluster scheduling, workload isolation, capacity management, storage, networking, observability, and accelerator utilization.</li>\n<li>Develop production-serving pathways for low-latency, high-throughput, and highly available inference workloads.</li>\n<li>Integrate and adapt model-training frameworks and inference runtimes to meet Dialpad’s requirements for automation, observability, security, and operational control.</li>\n<li>Improve the performance and efficiency of GPU workloads by reasoning across compute, memory, storage, networking, batching, concurrency, and workload scheduling.</li>\n<li>Partner with ASR and NLP scientists to translate evolving model capabilities into scalable production designs.</li>\n<li>Counsel scientific teams on production concerns including reproducibility, evaluation coverage, artifact design, resource requirements, serving feasibility, failure modes, and quality–performance trade-offs.</li>\n<li>Improve how models and related artifacts are versioned, traced, validated, compared, promoted, deployed, and rolled back across environments.</li>\n<li>Enable safe releases through representative evaluation, automated quality and performance checks, shadow traffic, staged rollouts, candidate-versus-incumbent comparisons, and fast rollback.</li>\n<li>Build benchmarking and evaluation infrastructure that measures model quality alongside latency, throughput, saturation behavior, reliability, resource utilization, and cost.</li>\n<li>Strengthen telemetry, structured logging, tracing, dashboards, alerting, and diagnostic tooling across training and production environments.</li>\n<li>Use performance data, incidents, developer feedback, and production model behavior to identify and deliver high-value improvements across the AI lifecycle.</li>\n<li>Reduce recurring manual work by building self-service workflows, clear interfaces, and practical standards that other AI teams can adopt.</li>\n<li>Lead technical projects from design through production operation, contribute to architectural decisions, and mentor other engineers.</li>\n</ul>\n<h3>Benefits</h3>\n<p>Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.</p>\n<h3>Requirements</h3>\n<ul>\n<li>Production engineering experience: Seven or more years of professional software engineering experience, with demonstrated ownership of backend, infrastructure, distributed, or ML platform systems in production.</li>\n<li>ML systems experience: Experience building or operating systems that support model training, model inference, or the lifecycle connecting them.</li>\n<li>Strong software fundamentals: Proficiency in Python, Go, or another backend-oriented language, with a record of producing maintainable production software and well-designed interfaces.</li>\n<li>Cloud and Kubernetes fluency: Hands-on experience with Linux, containers, Kubernetes, cloud infrastructure, CI/CD, deployment automation, and production operations.</li>\n<li>Accelerated-computing knowledge: Experience operating GPU workloads and reasoning about utilization, memory, storage, networking, scheduling, and workload performance.</li>\n<li>Training familiarity: Working knowledge of modern model-training workflows, including datasets, experiments, distributed execution, checkpoints, reproducibility, and model artifacts.</li>\n<li>Applied data-science fluency: An understanding of dataset quality, evaluation design, experimental validity, error analysis, model-quality metrics, and production model behavior sufficient to collaborate effectively with applied scientists.</li>\n<li>Systems and performance judgment: The ability to find bottlenecks across system boundaries and make reasoned trade-offs among model quality, latency, throughput, reliability, capacity, and cost.</li>\n<li>Operational judgment: A strong instinct for observability, repeatability, release safety, failure containment, rollback, and whole-system resilience.</li>\n<li>Technical leadership: The ability to independently lead ambiguous projects, communicate clearly across disciplines, mentor engineers, and influence decisions through sound technical reasoning.</li>\n</ul>","enriched_at":1788800555739},{"id":"job_7d7c5438-e45","title":"Sr. Project Manager","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8748364002","location":"Denver, US","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Operations","description":"<p>As a Sr. Project Manager at Dialpad, you will own the end-to-end deployment process for Enterprise customers, leading complex implementations from kickoff through successful launch and adoption.</p>\n<p>Your responsibilities include:</p>\n<ul>\n<li>Mastering Dialpad&#39;s deployment methodology, products, and tools to successfully lead complex Enterprise implementations.</li>\n<li>Owning end-to-end deployment projects for Enterprise customers, implementing Dialpad products, features, integrations, and AI-powered capabilities.</li>\n<li>Developing and managing project plans, timelines, milestones, dependencies, risks, and customer deliverables across multiple simultaneous implementations.</li>\n<li>Using cloud-based project management tools to track project progress, maintain project health, and provide clear visibility to customers and internal stakeholders.</li>\n<li>Leading customer project meetings, establishing clear expectations and accountability, and proactively identifying and resolving risks or blockers.</li>\n<li>Delivering administrator training, coordinating integrations and device provisioning, and partnering with technical teams to troubleshoot complex implementation issues.</li>\n<li>Partnering closely with Dialpad Solution Architects as a unified deployment team focused on successful project delivery and customer outcomes.</li>\n<li>Collaborating cross-functionally with Customer Success, Account Management, Support, Product, and other key stakeholders throughout the customer journey.</li>\n<li>Managing escalations and project changes effectively, communicating risks, solutions, tradeoffs, and recommended paths forward to customer executives and internal leadership.</li>\n<li>Ensuring customers are successfully transitioned from implementation into ongoing adoption and long-term success with Dialpad.</li>\n</ul>\n<p>The ideal candidate has:</p>\n<ul>\n<li>A Bachelor&#39;s degree or equivalent practical experience working with SaaS products and implementations.</li>\n<li>8+ years of Project Management experience, preferably within VoIP, UCaaS, CCaaS, telecommunications, or Enterprise SaaS.</li>\n<li>Demonstrated experience leading complex, multi-phase Enterprise SaaS implementations for Fortune 1000 or similarly complex organizations.</li>\n<li>Proven ability to manage multiple concurrent customer projects while maintaining strong project governance, documentation, and attention to detail.</li>\n<li>Strong project management discipline, including managing scope, timelines, milestones, risks, dependencies, project hours, and deliverables.</li>\n<li>Ability to lead executive-level customer conversations, drive accountability, and confidently navigate challenging project situations.</li>\n<li>Strong escalation, risk, and change management skills, with the ability to develop and communicate clear solutions and mitigation plans.</li>\n<li>Experience working with Smartsheet or similar project management and tracking platforms.</li>\n<li>Experience with Microsoft 365, Google Workspace, Salesforce, Jira, and other cloud-based business platforms.</li>\n<li>Strong cross-functional collaboration skills, with experience partnering across Customer Success, Support, Product, Sales, and other teams.</li>\n<li>Experience consulting with C-level executives and senior leadership to communicate implementation status, risks, issues, solutions, and tradeoffs.</li>\n<li>PMP, PMI, or similar project management certification is a plus.</li>\n</ul>\n<p>In terms of compensation, the target base salary range for this position is $118,000-$149,500 USD.</p>\n<p>Benefits include competitive salary, comprehensive benefits, and real opportunities for growth.</p>","enriched_at":1788620663862},{"id":"job_b98ee937-7dd","title":"Sr. Project Manager","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8779050002","location":"North Carolina, US","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Operations","description":"<p>As a Sr. Project Manager at Dialpad, you will own the end-to-end deployment process for Enterprise customers, leading complex implementations from kickoff through successful launch and adoption.</p>\n<p>Throughout each engagement, you will guide customers through the Dialpad Deployment Methodology, managing project scope, timelines, risks, dependencies, and cross-functional stakeholders.</p>\n<p>You will serve as a trusted advisor and subject matter expert, partnering closely with customers and internal teams to navigate complex requirements, drive accountability, and deliver successful business outcomes.</p>\n<p>With a strong understanding of SaaS implementations and customer environments, you will ensure each deployment is executed with rigor and sets our customers up for long-term success with Dialpad.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Master Dialpad’s deployment methodology, products, and tools to successfully lead complex Enterprise implementations.</li>\n<li>Own end-to-end deployment projects for Enterprise customers, implementing Dialpad products, features, integrations, and AI-powered capabilities.</li>\n<li>Develop and manage project plans, timelines, milestones, dependencies, risks, and customer deliverables across multiple simultaneous implementations.</li>\n<li>Use cloud-based project management tools to track project progress, maintain project health, and provide clear visibility to customers and internal stakeholders.</li>\n<li>Lead customer project meetings, establish clear expectations and accountability, and proactively identify and resolve risks or blockers.</li>\n<li>Deliver administrator training, coordinate integrations and device provisioning, and partner with technical teams to troubleshoot complex implementation issues.</li>\n<li>Partner closely with Dialpad Solution Architects as a unified deployment team focused on successful project delivery and customer outcomes.</li>\n<li>Collaborate cross-functionally with Customer Success, Account Management, Support, Product, and other key stakeholders throughout the customer journey.</li>\n<li>Manage escalations and project changes effectively, communicating risks, solutions, tradeoffs, and recommended paths forward to customer executives and internal leadership.</li>\n<li>Ensure customers are successfully transitioned from implementation into ongoing adoption and long-term success with Dialpad.</li>\n</ul>\n<p><strong>Skills you’ll bring</strong></p>\n<ul>\n<li>Bachelor’s degree or equivalent practical experience working with SaaS products and implementations.</li>\n<li>8+ years of Project Management experience, preferably within VoIP, UCaaS, CCaaS, telecommunications, or Enterprise SaaS.</li>\n<li>Demonstrated experience leading complex, multi-phase Enterprise SaaS implementations for Fortune 1000 or similarly complex organizations.</li>\n<li>Proven ability to manage multiple concurrent customer projects while maintaining strong project governance, documentation, and attention to detail.</li>\n<li>Strong project management discipline, including managing scope, timelines, milestones, risks, dependencies, project hours, and deliverables.</li>\n<li>Ability to lead executive-level customer conversations, drive accountability, and confidently navigate challenging project situations.</li>\n<li>Strong escalation, risk, and change management skills, with the ability to develop and communicate clear solutions and mitigation plans.</li>\n<li>Experience working with Smartsheet or similar project management and tracking platforms.</li>\n<li>Experience with Microsoft 365, Google Workspace, Salesforce, Jira, and other cloud-based business platforms.</li>\n<li>Strong cross-functional collaboration skills, with experience partnering across Customer Success, Support, Product, Sales, and other teams.</li>\n<li>Experience consulting with C-level executives and senior leadership to communicate implementation status, risks, issues, solutions, and tradeoffs.</li>\n<li>PMP, PMI, or similar project management certification is a plus.</li>\n</ul>\n<p><strong>Why Join Dialpad</strong></p>\n<ul>\n<li>Work at the center of the AI transformation in business communications</li>\n<li>Build and ship agentic AI products that are redefining how companies operate</li>\n<li>Join a team where AI amplifies every employee’s impact</li>\n<li>Competitive salary, comprehensive benefits, and real opportunities for growth</li>\n</ul>","enriched_at":1788620642961},{"id":"job_aeb47337-d0a","title":"Sr. Business Value Consultant, Agentic AI","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8779049002","location":"Austin, US","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Consulting","description":"<p>As a Business Value Consultant for Agentic AI, you will help strategic customers turn ambitious AI deployments into measurable, defensible business outcomes.</p>\n<p>You will connect the value promised during the sales process to the data generated after launch,establishing baselines, defining success metrics, building dashboards and business cases, and creating executive-level narratives that demonstrate whether an agentic deployment delivered on its promises.</p>\n<p>This is a hybrid strategy, analytics, and customer-facing role. You will move comfortably between an ROI conversation with a CFO, a value review with a customer success team, and the underlying telemetry, usage, billing, and operational data that make the story credible.</p>\n<p>Your responsibilities include:</p>\n<ul>\n<li>Participating in qualified discovery workshops as the customer-value partner on a cross-functional account team</li>\n<li>Understanding current-state workflows, intents, handoffs, pain points, operating conditions, and business priorities</li>\n<li>Identifying high-impact automation opportunities and the instrumentation needed to measure them</li>\n<li>Translating customer objectives, contractual commitments, and desired outcomes into practical measurement plans</li>\n<li>Defining the value hypothesis, baseline performance, target outcomes, KPIs, success criteria, assumptions, owners, and data sources</li>\n<li>Partnering with Sales to identify the outcomes that matter most to the economic buyer, operational champion, and executive sponsor</li>\n<li>Focusing each account on a manageable set of meaningful value measures rather than tracking every possible metric</li>\n<li>Developing financial and operational models that may include ROI, total cost of ownership, payback, time-to-value, adoption, quality, customer experience, and risk reduction</li>\n<li>Identifying measurement risks early, including unclear baselines, unavailable data, changing operating conditions, or targets that are not meaningful to the customer</li>\n<li>Partnering with Product, Engineering, Finance, and customer teams to connect relevant data sources and define measurement and reporting requirements before launch</li>\n<li>Reconciling data discrepancies and investigating anomalies before customer-facing reporting is published</li>\n<li>Building customer value-management dashboards and scorecards</li>\n<li>Turning complex data into clear insights that customers and internal teams can act on</li>\n<li>Working with Product, Engineering, and Professional Services on structured launch-readiness reviews for strategic deployments</li>\n<li>Maintaining visibility into the value story throughout implementation and identifying gaps between expected and realized outcomes</li>\n<li>Ensuring delivery teams understand what customer success looks like and how success will be measured</li>\n<li>Leading or co-leading customer value conversations</li>\n<li>Presenting progress through dashboards and executive readouts that clearly distinguish outcomes, evidence, assumptions, risks, and recommended actions</li>\n<li>Helping customers connect operational improvements to broader business priorities</li>\n<li>Supporting the transition from deployment into ongoing managed services or Customer Success engagement</li>\n</ul>\n<p>To be successful in this role, you will need:</p>\n<ul>\n<li>6+ years of experience in value engineering, management consulting, strategic finance, customer analytics, business operations, business intelligence, or a related customer-facing role in enterprise software, AI, or technology</li>\n<li>Demonstrated ability to build business cases that withstand scrutiny from CFO-, VP-, and executive-level stakeholders</li>\n<li>Experience translating ambiguous business goals into measurable outcomes, baselines, targets, and operating plans</li>\n<li>Experience participating in customer discovery, business-process mapping, or workflow analysis for enterprise customers</li>\n<li>Experience defining contact-center or operational baselines such as fully loaded cost per contact, average handle time by intent, first-contact resolution, containment, or transfer outcomes</li>\n<li>Comfort owning the numbers in front of an executive sponsor and explaining both the conclusion and the assumptions behind it</li>\n<li>Working fluency with product data, usage data, billing or pricing data, and financial or operational modeling</li>\n<li>Experience using spreadsheets and at least one BI, analytics, or data-querying tool to investigate data and communicate insights</li>\n<li>Strong written and verbal communication skills, including the ability to make complex analysis clear, concise, and decision-oriented</li>\n<li>Ability to manage multiple strategic accounts or workstreams while maintaining disciplined follow-through on milestones, data quality, and customer commitments</li>\n<li>Experience collaborating across Customer Success, Professional Services, Sales, Product, Engineering, and Finance</li>\n<li>A practical, curious, and accountable working style,you know when to challenge an assumption, investigate further, and make a recommendation</li>\n</ul>\n<p>In return, you will receive a competitive salary, comprehensive benefits, and real opportunities for 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