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US","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Sales","description":"<p>As a Strategic Account Executive, T-Mobile, you’ll be part of a specialized national sales team dedicated exclusively to the T-Mobile partnership and its Mid-Market customers.</p>\n<p>You’ll work side-by-side with T-Mobile sellers to create pipeline, uncover customer opportunities, and position Dialpad as a strategic communications and AI solution.</p>\n<p>Once an opportunity is identified, you’ll own the Dialpad sales cycle from discovery and solution development through negotiation and close.</p>\n<p>Success in this role requires building strong relationships with T-Mobile sales teams, becoming a trusted resource in your assigned markets, and helping sellers confidently bring Dialpad into more customer conversations.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Own the T-Mobile + Dialpad sales motion within your assigned markets.</li>\n<li>Build trusted relationships with T-Mobile sellers and sales leaders and become their go-to Dialpad resource.</li>\n<li>Generate pipeline alongside T-Mobile through account mapping, prospecting, market visits, workshops, customer events, and targeted campaigns.</li>\n<li>Lead qualified opportunities from discovery through close, coordinating T-Mobile, Dialpad Sales Engineers, and other stakeholders.</li>\n<li>Position Dialpad solutions across business communications, customer engagement, sales, and AI based on customer business outcomes.</li>\n<li>Maintain disciplined pipeline and forecast management, with clear next steps and close plans for every opportunity.</li>\n<li>Conduct seller enablement and customer meetings throughout your assigned T-Mobile markets.</li>\n<li>Become an expert on the T-Mobile + Dialpad value proposition and help sellers identify where Dialpad fits.</li>\n</ul>\n<p><strong>Skills you’ll bring</strong></p>\n<ul>\n<li>3–5+ years of B2B sales experience, preferably in SaaS, telecommunications, UCaaS, CCaaS, or cloud technology.</li>\n<li>Proven ability to build pipeline and close complex Mid-Market opportunities with multiple stakeholders.</li>\n<li>Channel, telecommunications, or strategic partnership sales experience strongly preferred.</li>\n<li>Strong relationship-building, discovery, presentation, negotiation, and closing skills.</li>\n<li>Strong pipeline and forecast discipline with the ability to thrive in a fast-paced, collaborative environment.</li>\n<li>Willingness to travel regularly within assigned T-Mobile markets.</li>\n</ul>\n<p><strong>Why Join Dialpad</strong></p>\n<ul>\n<li>Work at the center of the AI transformation in business communications</li>\n<li>Build and ship agentic AI products that are redefining how companies operate</li>\n<li>Join a team where AI amplifies every employee’s impact</li>\n<li>Competitive salary, comprehensive benefits, and real opportunities for growth</li>\n</ul>","enriched_at":1785621902208},{"id":"job_7c0979ff-8d9","title":"Sr. Strategic Partnership Account Executive","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8652990002","location":"New York, US","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Sales","description":"<p>As a Strategic Account Executive, T-Mobile, you&#39;ll be part of a specialized national sales team dedicated exclusively to the T-Mobile partnership and its Mid-Market customers.</p>\n<p>You&#39;ll work side-by-side with T-Mobile sellers to create pipeline, uncover customer opportunities, and position Dialpad as a strategic communications and AI solution.</p>\n<p>Once an opportunity is identified, you&#39;ll own the Dialpad sales cycle from discovery and solution development through negotiation and close.</p>\n<p>Success in this role requires building strong relationships with T-Mobile sales teams, becoming a trusted resource in your assigned markets, and helping sellers confidently bring Dialpad into more customer conversations.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Own the T-Mobile + Dialpad sales motion within your assigned markets.</li>\n<li>Build trusted relationships with T-Mobile sellers and sales leaders and become their go-to Dialpad resource.</li>\n<li>Generate pipeline alongside T-Mobile through account mapping, prospecting, market visits, workshops, customer events, and targeted campaigns.</li>\n<li>Lead qualified opportunities from discovery through close, coordinating T-Mobile, Dialpad Sales Engineers, and other stakeholders.</li>\n<li>Position Dialpad solutions across business communications, customer engagement, sales, and AI based on customer business outcomes.</li>\n<li>Maintain disciplined pipeline and forecast management, with clear next steps and close plans for every opportunity.</li>\n<li>Conduct seller enablement and customer meetings throughout your assigned T-Mobile markets.</li>\n<li>Become an expert on the T-Mobile + Dialpad value proposition and help sellers identify where Dialpad fits.</li>\n</ul>\n<p><strong>Skills you&#39;ll bring</strong></p>\n<ul>\n<li>3–5+ years of B2B sales experience, preferably in SaaS, telecommunications, UCaaS, CCaaS, or cloud technology.</li>\n<li>Proven ability to build pipeline and close complex Mid-Market opportunities with multiple stakeholders.</li>\n<li>Channel, telecommunications, or strategic partnership sales experience strongly preferred.</li>\n<li>Strong relationship-building, discovery, presentation, negotiation, and closing skills.</li>\n<li>Strong pipeline and forecast discipline with the ability to thrive in a fast-paced, collaborative environment.</li>\n<li>Willingness to travel regularly within assigned T-Mobile markets.</li>\n</ul>\n<p><strong>What Success Looks Like</strong> You become the go-to Dialpad seller for your T-Mobile teams,building trusted relationships, creating consistent pipeline, uncovering new opportunities, and converting those opportunities into predictable revenue for T-Mobile and Dialpad.</p>\n<p><strong>Why Join Dialpad</strong></p>\n<ul>\n<li>Work at the center of the AI transformation in business communications</li>\n<li>Build and ship agentic AI products that are redefining how companies operate</li>\n<li>Join a team where AI amplifies every employee&#39;s impact</li>\n<li>Competitive salary, comprehensive benefits, and real opportunities for growth</li>\n</ul>","enriched_at":1785621879533},{"id":"job_720dee5d-97e","title":"Dialership Program","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/7102395002","location":"Anywhere, US","job_type":null,"experience_level":null,"work_arrangement":null,"category":null,"description":"<p>Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.</p>\n<p>The Dialership Program is a rare opportunity to go behind the scenes of an Agentic AI-powered technology company. Participants spend 2 hours per week exploring the different business functions that power Dialpad, gaining insights and coaching directly from leaders at the forefront of the agentic era. The program runs virtually from June through August 2027.</p>\n<p>As a Dialership participant, you&#39;ll attend two sessions per week and hear directly from Dialers about their roles, what they and their teams are working on, their career journeys, and the skills they believe matter most for success in the industry. You&#39;ll explore a wide range of business areas, including:</p>\n<ul>\n<li>Sales</li>\n<li>Marketing</li>\n<li>Engineering</li>\n<li>People Experience and Recruiting</li>\n<li>Customer Success</li>\n<li>AI Strategy</li>\n<li>Creative Design</li>\n<li>Product Management</li>\n<li>Finance</li>\n<li>IT and Security</li>\n<li>Growth Marketing and more!</li>\n</ul>\n<p>You&#39;re curious about technology, business communications, or AI, and you&#39;re excited about the idea of learning from people who are building the future of it. You can come from any background , high school, college, career transition, US-based, or international , and you&#39;re ready to commit 2 hours per week to show up, engage, and connect with the industry leaders who will be in the room with you.</p>\n<p>Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.</p>","enriched_at":1785446048922},{"id":"job_007d815a-d40","title":"Associate Commercial Counsel","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8654462002","location":"Buenos Aires, Argentina","job_type":"full-time","experience_level":"mid","work_arrangement":null,"category":"Legal","description":"<p>As an Associate Commercial Counsel at Dialpad, you&#39;ll support the end-to-end contract process for commercial agreements, balancing business priorities with compliance and risk in a fast-paced sales-driven environment.</p>\n<p>You&#39;ll work closely with senior counsel and cross-functional teams across Sales, Finance, Privacy, Security, and Customer Success to review and negotiate agreements, respond to requests, and help scale commercial legal workflows.</p>\n<p>Your responsibilities include:</p>\n<ul>\n<li>Managing the contract review process for customer, partner, and vendor contracts</li>\n<li>Drafting, revising, and negotiating contracts, providing clear recommendations to internal stakeholders</li>\n<li>Reviewing contract modification requests and coordinating with internal business partners</li>\n<li>Guiding cross-functional teams on contractual questions and commonly requested edits</li>\n<li>Partnering with key stakeholders to address contract issues</li>\n<li>Providing legal support to the Customer Success team</li>\n<li>Assisting with efforts to improve continuing education and training programs</li>\n<li>Applying original thinking and continuous improvement to processes and services</li>\n<li>Leveraging AI-powered legal tools to accelerate work</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>At least 2-5 years of experience as a commercial attorney</li>\n<li>Prior experience working in a sales-driven or fast-paced technology environment (SaaS preferred)</li>\n<li>Demonstrated experience working cross-functionally</li>\n<li>Excellent analytical and problem-solving skills</li>\n<li>Comfort using and learning AI-powered tools</li>\n<li>Fluent in spoken and written English</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Competitive salary</li>\n<li>Comprehensive benefits</li>\n<li>Real opportunities for growth</li>\n<li>Cutting-edge AI tools</li>\n<li>Robust training program</li>\n</ul>","enriched_at":1785446031479},{"id":"job_1f9b6347-a16","title":"Workplace Experience Coordinator","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8653479002","location":"Tokyo, Japan","job_type":"full-time","experience_level":"mid","work_arrangement":"onsite","category":"Operations","description":"<p>As the Workplace Experience Coordinator for Japan, you&#39;ll serve as the operational backbone of our Japan business, providing executive support to the Japan Country Manager while ensuring the smooth day-to-day operation of our Tokyo office.</p>\n<p>You&#39;ll coordinate office operations, manage administrative processes, support internal meetings and events, and act as a key liaison between our Japan team and global departments, including Finance, Workplace Experience, IT, and People Operations.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Provide executive administrative support, including complex calendar management, meeting coordination, travel arrangements, and expense reporting.</li>\n<li>Coordinate day-to-day office operations to ensure the Tokyo office runs efficiently and professionally.</li>\n<li>Manage office vendors, supplies, deliveries, facilities requests, and service providers.</li>\n<li>Manage local vendor invoicing and purchasing processes, including coordinating invoice submission, approvals, and payment tracking with Finance.</li>\n<li>Process purchase requests, expense documentation, and other administrative transactions with accuracy and attention to detail.</li>\n<li>Serve as the primary point of contact for office visitors, customers, and external partners.</li>\n<li>Coordinate internal meetings, leadership visits, customer meetings, and office events, including room setup, catering, logistics, and A/V support.</li>\n<li>Partner with global Workplace Experience, IT, Finance, and People teams to support office operations and employee needs.</li>\n<li>Assist with onboarding logistics for new hires, including workspace preparation, equipment coordination, and office orientation.</li>\n<li>Maintain office documentation, administrative records, and local operational trackers.</li>\n<li>Support document preparation, translations, presentations, and meeting materials as needed.</li>\n<li>Handle sensitive business and employee information with the highest level of confidentiality.</li>\n<li>Identify opportunities to improve administrative processes and create greater operational efficiency for the Japan organization.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Experience supporting senior executives in an Executive Assistant, Office Manager, Administrative Coordinator, or similar role.</li>\n<li>Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities simultaneously.</li>\n<li>Business-level fluency in both Japanese and English (written and verbal), with the ability to communicate professionally across local and global teams.</li>\n<li>Excellent interpersonal and communication skills with a customer-service mindset.</li>\n<li>Comfortable working independently while partnering across global, cross-functional teams.</li>\n<li>Experience coordinating vendors, facilities, office operations, and administrative processes.</li>\n<li>Proficiency with Google Workspace (Docs, Sheets, Slides, Calendar) and Microsoft Office; experience with expense management or finance systems is a plus.</li>\n<li>Strong judgment and discretion when handling confidential and sensitive information.</li>\n<li>Resourceful, proactive, and able to anticipate needs before they arise.</li>\n<li>Adaptable and excited to help build and support a fast-growing global business.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Competitive salary</li>\n<li>Comprehensive benefits</li>\n<li>Real opportunities for growth</li>\n<li>Cutting-edge AI tools</li>\n<li>Robust training program</li>\n</ul>","enriched_at":1785359619475},{"id":"job_4280a6ba-172","title":"Sr. Software Engineer (Agentic Systems)","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8633547002","location":"San Francisco, US","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>As a core technical leader within our Agentic AI initiatives, you will shape the vision, architecture, and execution of Dialpad&#39;s next-generation AI platform, moving the industry beyond passive copilots into autonomous workflow execution.</p>\n<p>Working closely with Product, Applied Research, Design, and executive leadership, you will build production-grade systems where AI agents reason, act, coordinate, and safely execute workflows.</p>\n<p>You will help pioneer an advanced multi-agent orchestration framework capable of real-time conversational reasoning and tool execution over massive enterprise datasets while fostering an AI-native engineering culture.</p>\n<p>This position reports directly to our Senior Director of Engineering and has the opportunity to be based in our San Francisco office.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Drive Technical Strategy: Own the architectural roadmap and delivery of Dialpad&#39;s Agentic infrastructure, core orchestration layers, memory architectures, and evaluation/observability systems.</li>\n<li>Build &amp; Scale: Design and deploy scalable, multi-modal AI agents capable of autonomous support, real-time voice reasoning, and secure API tool execution across complex enterprise workflows.</li>\n<li>Mentor &amp; Influence: Act as a technical anchor for the organization, raising the engineering bar, mentoring senior peers, and defining technical standards for an AI-native SDLC.</li>\n<li>Partner Cross-Functionally: Collaborate with leadership across Product, Engineering, and Applied Research to align technical execution with Dialpad&#39;s long-term business strategy.</li>\n<li>Push the Frontier: Research and implement emerging agent frameworks, LLM inference optimization, advanced retrieval systems, and cutting-edge safety/policy guardrails to keep Dialpad at the absolute forefront of the &quot;era of the agent.&quot;</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Experience: 10+ years of relevant software engineering experience, with a proven track record of technical leadership (as a Staff, Senior Staff, or Principal Engineer) shipping complex, large-scale systems.</li>\n<li>Systems Background: Strong foundations in scaling distributed systems and production-grade infrastructure before evolving into applied AI, LLM platforms, and agentic architectures.</li>\n<li>Leadership: Ability to lead and grow a small group of engineers.</li>\n<li>LLM Platforms: Inference optimization and fine-tuning strategies.</li>\n<li>Data &amp; Retrieval: Advanced retrieval systems and memory architectures.</li>\n<li>Agent Frameworks: Hands-on experience with frameworks like LangChain/LangGraph, CrewAI, or AWS/Google Agent ecosystems.</li>\n<li>AI Ops: Evaluation, observability, and safety frameworks for production AI systems.</li>\n<li>Real-Time Infrastructure: Streaming infrastructure and voice/conversational AI.</li>\n<li>Tool Integration: Tool use, API execution frameworks, and human-in-the-loop validation systems.</li>\n<li>Operational Excellence: Experience setting clear technical goals, identifying architectural risks, and systematically clearing tech-debt gaps.</li>\n<li>The 0→1 Archetype: Ability to thrive in ambiguity, build cutting-edge AI products from the ground up, and scale them into robust, self-sustaining enterprise systems.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Competitive salary, comprehensive benefits, and real opportunities for growth</li>\n<li>Work at the center of the AI transformation in business communications</li>\n<li>Build and ship agentic AI products that are redefining how companies operate</li>\n<li>Join a team where AI amplifies every employee&#39;s impact</li>\n</ul>","enriched_at":1785359592897},{"id":"job_b520db1d-d10","title":"Software Engineer (Agentic Systems)","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8633544002","location":"San Francisco, US","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>As a core technical leader within our Agentic AI initiatives, you will shape the vision, architecture, and execution of Dialpad&#39;s next-generation AI platform, moving the industry beyond passive copilots into autonomous workflow execution.</p>\n<p>Working closely with Product, Applied Research, Design, and executive leadership, you will build production-grade systems where AI agents reason, act, coordinate, and safely execute workflows.</p>\n<p>You will help pioneer an advanced multi-agent orchestration framework capable of real-time conversational reasoning and tool execution over massive enterprise datasets while fostering an AI-native engineering culture.</p>\n<p>This position reports directly to our Senior Director of Engineering and has the opportunity to be based in our San Francisco office.</p>\n<p><strong>What you&#39;ll do</strong></p>\n<ul>\n<li>Drive Technical Strategy: Own the architectural roadmap and delivery of Dialpad&#39;s Agentic infrastructure, core orchestration layers, memory architectures, and evaluation/observability systems.</li>\n<li>Build &amp; Scale: Design and deploy scalable, multi-modal AI agents capable of autonomous support, real-time voice reasoning, and secure API tool execution across complex enterprise workflows.</li>\n<li>Mentor &amp; Influence: Act as a technical anchor for the organization, raising the engineering bar, mentoring senior peers, and defining technical standards for an AI-native SDLC.</li>\n<li>Partner Cross-Functionally: Collaborate with leadership across Product, Engineering, and Applied Research to align technical execution with Dialpad&#39;s long-term business strategy.</li>\n<li>Push the Frontier: Research and implement emerging agent frameworks, LLM inference optimization, advanced retrieval systems, and cutting-edge safety/policy guardrails to keep Dialpad at the absolute forefront of the &quot;era of the agent.&quot;</li>\n</ul>\n<p><strong>Skills you&#39;ll bring</strong></p>\n<ul>\n<li>Experience: 10+ years of relevant software engineering experience, with a proven track record of technical leadership (as a Staff, Senior Staff, or Principal Engineer) shipping complex, large-scale systems.</li>\n<li>Systems Background: Strong foundations in scaling distributed systems and production-grade infrastructure before evolving into applied AI, LLM platforms, and agentic architectures.</li>\n<li>Leadership: Ability to lead and grow a small group of engineers.</li>\n<li>LLM Platforms: Inference optimization and fine-tuning strategies.</li>\n<li>Data &amp; Retrieval: Advanced retrieval systems and memory architectures.</li>\n<li>Agent Frameworks: Hands-on experience with frameworks like LangChain/LangGraph, CrewAI, or AWS/Google Agent ecosystems.</li>\n<li>AI Ops: Evaluation, observability, and safety frameworks for production AI systems.</li>\n<li>Real-Time Infrastructure: Streaming infrastructure and voice/conversational AI.</li>\n<li>Tool Integration: Tool use, API execution frameworks, and human-in-the-loop validation systems.</li>\n<li>Operational Excellence: Experience setting clear technical goals, identifying architectural risks, and systematically clearing tech-debt gaps.</li>\n<li>The 0→1 Archetype: Ability to thrive in ambiguity, build cutting-edge AI products from the ground up, and scale them into robust, self-sustaining enterprise systems.</li>\n</ul>\n<p><strong>Why Join Dialpad</strong></p>\n<ul>\n<li>Work at the center of the AI transformation in business communications</li>\n<li>Build and ship agentic AI products that are redefining how companies operate</li>\n<li>Join a team where AI amplifies every employee&#39;s impact</li>\n<li>Competitive salary, comprehensive benefits, and real opportunities for growth</li>\n</ul>","enriched_at":1785359565073},{"id":"job_5b0afd4e-2c7","title":"Client Account Executive, Enterprise","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8652992002","location":"Austin, US","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Sales","description":"<p>As a Client Account Executive, Enterprise, you will be responsible for providing best-in-class account management across a portfolio of existing Dialpad customers while growing year-over-year revenue.</p>\n<p>Serving as a consultant to the client, the CAE will demonstrate the value of what&#39;s possible through the implementation of additional Dialpad product suite offerings.</p>\n<p>The CAE will develop and execute a sales strategy for their book of business.</p>\n<p>They will be responsible for meeting or exceeding sales and revenue goals and objectives, managing overall customer relationships, and ensuring customer satisfaction.</p>\n<p>The CAE is ultimately responsible for ensuring our customers consistently realize the value of their accounts, driving positive outcomes for both the customer and Dialpad.</p>\n<p>This position reports to our RVP, Client Sales, Enterprise.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Focused on a portfolio of customers, the Enterprise CAE will own the sales process from start to finish.</li>\n<li>You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.</li>\n<li>Create an account plan for how you will achieve your quarterly goals.</li>\n<li>Cultivate relationships with our customers to gain insight into customer strategy and expansion plans.</li>\n<li>Work leads and generate pipeline.</li>\n<li>Achieve or exceed quarterly revenue goals.</li>\n<li>Serve as a Dialpad expert and become a trusted advisor and resource for your customers.</li>\n<li>Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program.</li>\n</ul>\n<p>Skills:</p>\n<ul>\n<li>7+ years of sales experience in an ever-changing environment.</li>\n<li>UCaaS / CCaaS experience strongly preferred.</li>\n<li>Proven success in meeting and exceeding revenue targets with either a New Business or Client Sales background.</li>\n<li>Ability to communicate, present, and influence key stakeholders and decision-makers.</li>\n<li>Experience providing timely and accurate forecasts to sales leadership.</li>\n<li>Excellent time management and organisational skills with the ability to track complex details.</li>\n<li>Experienced with CRM software (e.g., Salesforce) and G Suite tools (Google Sheets).</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Competitive salary, comprehensive benefits, and real opportunities for growth</li>\n<li>Work at the centre of the AI transformation in business communications</li>\n<li>Build and ship agentic AI products that are redefining how companies operate</li>\n<li>Join a team where AI amplifies every employee&#39;s impact</li>\n</ul>","enriched_at":1785359533054},{"id":"job_c98433f5-7a6","title":"Staff Software Engineer (Platform)","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8653545002","location":"Kitchener, ON","job_type":"full-time","experience_level":"staff","work_arrangement":null,"category":"Engineering","description":"<p>As a Staff Software Engineer, you’ll own the platformization roadmap for shared services, architecting a plan to decouple existing functionality into highly reusable services.</p>\n<p>Your impactful work helps improve Dialpad’s developer experience, productivity, security, and scalability.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Define a 1-3 year roadmap/vision for Shared Services.</li>\n<li>Write clear and complete architectural design documents that are easily understood by other team members.</li>\n<li>Provide estimates on technical resources and requirements necessary to plan and begin projects.</li>\n<li>Take responsibility for the execution of the Shared Services platformization projects.</li>\n<li>Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.</li>\n<li>Be widely recognized as the technical expert for a product area.</li>\n<li>Review technical designs to ensure features/products are well integrated and fully meet business needs.</li>\n<li>Give larger scale internal demos on new features that you have completed and explain how they fit into the bigger picture.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>As an experienced backend-focused software engineer, you drive software delivery &amp; operational excellence by turning well-defined business objectives into software systems.</li>\n<li>Deep experience (with examples) of architecting complex systems across multiple roles throughout your career.</li>\n<li>Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience.</li>\n<li>Strong experience working with distributed systems.</li>\n<li>Strong debugging and troubleshooting skills.</li>\n<li>Strong communication and collaboration skills.</li>\n<li>Experience with highly agile and iterative development processes.</li>\n<li>Experience mentoring engineers and helping them grow their skills.</li>\n</ul>\n<p>Our Tech Stack: Python backend on Google Cloud Platform (AppEngine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub/Sub), Redis, Elastic Search, Monitoring (Datadog, Grafana), Vue.js/Vuex frontend running natively in Electron, and numerous integrations with third-party services.</p>\n<p>Benefits:</p>\n<ul>\n<li>Competitive salary, comprehensive benefits, and real opportunities for growth</li>\n<li>Work at the center of the AI transformation in business communications</li>\n<li>Build and ship agentic AI products that are redefining how companies operate</li>\n<li>Join a team where AI amplifies every employee’s impact</li>\n</ul>","enriched_at":1785269425958},{"id":"job_d233b4d0-6e1","title":"Sr. Software Engineer, Developer Platform","source_url":"https://job-boards.greenhouse.io/dialpad/jobs/8636216002","location":"Vancouver, BC","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>As a Sr. Software Engineer on the Developer Platform team at Dialpad, you will lead the design and development of APIs, events, and frameworks that empower external developers to build integrations and plug-ins for Dialpad.</p>\n<p>This platform is central to scaling Dialpad&#39;s integration ecosystem, ensuring third-party developers have the robust tools they need to create seamless experiences for customers.</p>\n<p>You will own a set of core components within the Developer Platform team, translating developer workflows and business needs into high-quality, scalable technical solutions.</p>\n<p>You will help shape the 6-12 month technical direction for the platform, break down complex requirements into clear, actionable deliverables, and solve technical challenges through shared tools and patterns.</p>\n<p>You’ll collaborate closely with engineering teammates, product leaders, and external developer stakeholders.</p>\n<p>You will be expected to operate with little guidance, make pragmatic business and technical trade-offs, and mentor other engineers through design, implementation, code review, and production support.</p>\n<p>This position reports to our Developer Platform Director and will require a hybrid working arrangement based out of our Vancouver office.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Own the full development lifecycle of public APIs and platform features, from design and implementation to testing and production monitoring.</li>\n<li>Collaborate with product managers, engineering teammates, and external stakeholders to identify and translate developer needs into scalable technical solutions.</li>\n<li>Mentor other engineers through design reviews, code reviews, and onboarding support.</li>\n<li>Contribute to the 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