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Tier 3","source_url":"https://jobs.lever.co/deputy/f22f8969-4a6d-44cc-95fb-a2f205264a10","location":"Sydney","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>Deputy is a global SaaS workforce management company with hubs in Sydney, Melbourne, San Francisco, and London, plus team members working remotely across the United States.</p>\n<p>The Role: As part of the Technical Support team, you will work closely with Product, Engineering, Customer Success, and Sales teams to provide advanced technical support across the Deputy ecosystem and related integrations.</p>\n<h3>Responsibilities:</h3>\n<ul>\n<li>Provide advanced technical support for the Deputy ecosystem and related integrations</li>\n<li>Troubleshoot and resolve complex technical issues across APIs, integrations, workflows, and customised customer configurations</li>\n<li>Take ownership of escalated customer issues from investigation through to resolution</li>\n<li>Perform technical analysis including log review, API troubleshooting, data validation, and root cause identification</li>\n<li>Collaborate closely with Product and Engineering teams to investigate product defects and platform behaviour</li>\n<li>Identify recurring technical issues and contribute to continuous improvement initiatives, tooling, automation, and process optimisation</li>\n<li>Support strategic enterprise customers requiring high-touch technical engagement</li>\n<li>Maintain clear and accurate technical documentation within tickets, internal knowledge bases, and escalation processes</li>\n<li>Mentor and support junior Technical Support Engineers through knowledge sharing, training, and technical guidance</li>\n<li>Contribute to operational goals including SLA attainment, backlog reduction, quality, and customer satisfaction metrics</li>\n<li>Participate in incident response, escalation management, and cross-functional communication during critical customer-impacting events</li>\n<li>Develop and maintain strong technical knowledge of Deputy products, integrations, infrastructure, and platform capabilities</li>\n</ul>\n<h3>Skills &amp; Experience:</h3>\n<ul>\n<li>5+ years of experience supporting SaaS platforms in a technical support environment</li>\n<li>Strong troubleshooting and debugging skills across APIs, integrations, web technologies, and SaaS platforms</li>\n<li>Experience working with REST APIs, JSON, JavaScript</li>\n<li>Experience investigating technical issues using logs or browser developer tools</li>\n<li>Ability to manage complex escalations and communicate effectively with both technical and non-technical stakeholders</li>\n<li>Excellent written and verbal communication skills</li>\n<li>Strong analytical and problem-solving capabilities</li>\n<li>Self-starter with the ability to learn new technologies quickly and operate independently</li>\n<li>Collaborative team player with experience working cross-functionally with Engineering, Product, and Customer Success teams</li>\n<li>Ability to prioritise effectively, manage competing priorities, and work in a fast-paced environment</li>\n<li>Experience contributing to process improvement, technical enablement, or operational scalability initiatives is highly regarded</li>\n<li>Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience preferred</li>\n</ul>\n<h3>Additional Information:</h3>\n<p>Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation.</p>","enriched_at":1793128017122},{"id":"job_1c0138ff-2c7","title":"Software Engineer - 12 Month Fixed Term Contract","source_url":"https://jobs.lever.co/deputy/b2e9023a-e9f1-4a54-9f01-17c13290b4b8","location":"Sydney","job_type":"contract","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>Deputy is a global SaaS workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States.</p>\n<p>Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.</p>\n<p>At Deputy, we&#39;re improving the world of work, one shift at a time, for 80% of the world&#39;s workforce: hourly workers. These are the dedicated employees who keep our world running - from baristas to nurses, cleaners to delivery drivers, florists to factory workers.</p>\n<p>As a Software Engineer, you will be working closely with your peers, product, design and leadership to build amazing products and features for the Deputy platform, delivering services and products to millions of users and businesses from small &amp; medium to enterprise.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Work independently to solve complex, highly ambiguous customer-facing problems.</li>\n<li>Scope, specify, design, implement and deliver software solutions, applying modern industry best practices to deliver resilient, high-performance, high-quality, and scalable systems and applications.</li>\n<li>Develop end-to-end solutions, writing clean and efficient code for front-end web applications and back-end services to deliver seamless user experiences.</li>\n<li>Own the quality of your work by thoroughly testing your solutions, including writing automated tests.</li>\n<li>Collaborate with the engineering and cross-functional stakeholders to determine requirements and deliver complex problems.</li>\n<li>Write simple, efficient, self-documented, modular, high-quality code that follows best practices.</li>\n<li>Investigate, debug and solve issues within a bounded context.</li>\n<li>Provide coaching to junior team members across the entire SDLC.</li>\n<li>Engage in technical discussions of solutions and process improvement through documentation, design reviews, pair programming, code review and technology discussions.</li>\n</ul>\n<h3>Skills &amp; Experience</h3>\n<ul>\n<li>You are a skilful engineer with high standards and a passion for quality backed by 3+ years of related work experience.</li>\n<li>You are customer-obsessed, always working to deliver solutions that give the best possible experience for customers.</li>\n<li>You show a bias for action and have a demonstrated track record of delivering high-quality, scalable, and fault-tolerant software systems.</li>\n<li>You have strong computer science fundamentals: algorithms and data structures.</li>\n<li>You are programming language agnostic with proficiency in front-end (e.g. Javascript, modern frameworks like React/Vue) and back-end (e.g. PHP, Golang) development.</li>\n<li>You have expertise in API design (REST &amp; RPC) and its frameworks. Including using protobuf, gRPC, OpenAPI.</li>\n<li>Experience building service-oriented architecture, microservices, and modern techniques and tools. Including using Docker, ECS, Lambda, SQS, Kinesis, etc.</li>\n<li>Experience in a few persistence, storage and caching mechanisms. Including MySQL, Redis, DynamoDB, S3, etc.</li>\n<li>Experience implementing responsive designs into software by developing reusable components with JavaScript, HTML and CSS.</li>\n<li>You have experience embedding 3rd party software solutions into other platforms, providing a seamless experience for users.</li>\n<li>You build systems that include appropriate monitoring and observability, employing modern best practices for fault tolerance, including but not limited to caching, eventual consistency, queues, load balancing, circuit breaking, etc.</li>\n</ul>\n<h3>Additional Information</h3>\n<ul>\n<li>Enjoy a flexible work policy (with a work-from-home stipend to set you up for success!)</li>\n<li>Own a piece of Deputy via our Employee Share Ownership Plan (ESOP)</li>\n<li>Take paid parental leave to support you and your family</li>\n<li>Stay protected with Group Salary Continuance Insurance</li>\n<li>Access support through our Employee Assistance Program</li>\n<li>Enjoy additional leave days , including study assistance, celebration days and volunteering</li>\n<li>Join our global working groups focused on collaboration, belonging and connection</li>\n<li>Get creative at our annual Hackathons</li>\n<li>Take advantage of our novated leasing for electric vehicles, internet reimbursement and more!</li>\n</ul>","enriched_at":1793127990513},{"id":"job_04bd5a93-10c","title":"Senior Software Engineer, AI Scheduling","source_url":"https://jobs.lever.co/deputy/3b74806c-695c-492f-a0ef-ea332dc8bb41","location":"Sydney","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>Deputy is a global SaaS workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States.</p>\n<p>Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.</p>\n<p>At Deputy, we&#39;re improving the world of work, one shift at a time, for 80% of the world&#39;s workforce: hourly workers. These are the dedicated employees who keep our world running - from baristas to nurses, cleaners to delivery drivers, florists to factory workers.</p>\n<p>Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive - the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.</p>\n<p>We&#39;re becoming an AI-native company, a commitment that means you&#39;ll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You&#39;ll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working.</p>\n<p>If you&#39;re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!</p>\n<h3>About your role</h3>\n<p>Join Deputy&#39;s AI Scheduling team and work on one of the most used parts of our product. Businesses have created more than a billion shifts with Deputy, and Scheduling is where business demand, employee availability, labour costs and compliance meet.</p>\n<p>The team is bringing AI and automation into the decisions managers make every day, helping them build compliant, cost-effective schedules at scale. It&#39;s a mature, business-critical product with plenty left to build.</p>\n<p>You&#39;ll help modernise established workflows, make it faster for larger customers and find where AI can make scheduling simpler.</p>\n<p>This is a hands-on senior engineering role with no direct reports. You&#39;ll spend most of your time designing, building and shipping with the other engineers in the squad, owning meaningful projects and looking for the next problem worth solving.</p>\n<h3>Build and own</h3>\n<ul>\n<li>Lead the technical design of squad projects, build and ship them, and stay with them once customers depend on them.</li>\n<li>Ship in small, well-tested steps, improve the code you touch, and raise risks early so there are no late surprises.</li>\n<li>Work with Product, Design and Data to turn customer problems into features that make a measurable difference.</li>\n</ul>\n<h3>Shape technical decisions</h3>\n<ul>\n<li>Develop a deep understanding of the Scheduling product and its architecture, so you can help the team make sound technical decisions.</li>\n<li>Make pragmatic trade-offs between shipping quickly and keeping Scheduling fast, dependable and ready for enterprise scale, with an eye on what the product will need next.</li>\n<li>Improve the performance, reliability, security and maintainability of a multi-tenant product used by businesses around the world.</li>\n<li>Use design reviews, lessons from incidents and small proofs of concept to back your decisions with evidence.</li>\n</ul>\n<h3>Raise the bar for the team</h3>\n<ul>\n<li>Set a high bar in code reviews, with feedback that helps other engineers grow.</li>\n<li>Mentor engineers in the squad and help build a team where people challenge ideas and learn from mistakes.</li>\n</ul>\n<h3>Help evolve how we build with AI</h3>\n<ul>\n<li>Use AI-assisted and agentic development tools on real work, and form your own view of where they help and where they do not.</li>\n<li>Help the team build good practices for reviewing, testing, monitoring and documenting machine-drafted code, so what ships is correct, secure and understood by its owners.</li>\n<li>When you build customer-facing AI features, plan for evaluation, guardrails, cost, latency and graceful failure from the start.</li>\n</ul>\n<h3>What we are looking for</h3>\n<ul>\n<li>4+ years of experience as a backend software engineer, including taking features from design through to production.</li>\n<li>Experience running customer-facing software and making trade-offs between delivery speed, reliability and long-term maintainability.</li>\n<li>Experience designing APIs (REST or RPC) and building services with good monitoring and observability.</li>\n<li>You have led or shaped technical designs, and you can explain engineering decisions to technical and non-technical people.</li>\n<li>You have worked with Product and Design on problems that were not fully defined, and found practical ways to move them forward.</li>\n<li>You already use AI coding tools in your own work, and you review their output as critically as a colleague&#39;s code.</li>\n</ul>\n<h3>Helpful experience</h3>\n<ul>\n<li>Building and operating distributed, cloud-native or multi-tenant SaaS systems at scale.</li>\n<li>Designing for resilience across services, event-driven systems and large relational or NoSQL data stores.</li>\n<li>Shipping LLM-backed or agentic features in production.</li>\n<li>Working on workforce management, scheduling or another operationally complex product.</li>\n<li>PHP or Go in production, and tools like protobuf, gRPC, MySQL, Redis, DynamoDB, SQS and Elasticsearch.</li>\n</ul>\n<h3>Technology</h3>\n<p>We use a mix of languages and tools, including PHP, Go and Python, on AWS. We care more about your technical depth, judgement and ability to learn than an exact match with our stack.</p>\n<h3>Additional Information</h3>\n<h3>Employee Perks</h3>\n<ul>\n<li>Enjoy a flexible work policy (with a work-from-home stipend to set you up for success!)</li>\n<li>Own a piece of Deputy via our Employee Share Ownership Plan (ESOP)</li>\n<li>Take paid parental leave to support you and your family</li>\n<li>Stay protected with Group Salary Continuance Insurance</li>\n<li>Access support through our Employee Assistance Program</li>\n<li>Enjoy additional leave days , including study assistance, celebration days and volunteering</li>\n<li>Join our global working groups focused on collaboration, belonging and connection</li>\n<li>Get creative at our annual Hackathons</li>\n<li>Take advantage of our novated leasing for electric vehicles, internet reimbursement and more!</li>\n</ul>","enriched_at":1793126288627},{"id":"job_67f043c6-92f","title":"Senior Product Manager -  Scheduling","source_url":"https://jobs.lever.co/deputy/da25ecf6-2a15-49bb-8f92-75b258216512","location":"Sydney","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Product Management","description":"<p>Deputy is a global SaaS workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States.</p>\n<p>The Role: As Senior Product Manager, you&#39;ll own the Scheduling product area end to end. You&#39;ll get close to customers, decide which problems matter most, set priorities, work with Design and Engineering to deliver solutions, and learn from how they perform.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Set the vision and direction for Scheduling, turning customer and business needs into a clear strategy, priorities and roadmap.</li>\n<li>Own product initiatives from discovery through build, launch and iteration, partnering with Design and Engineering to deliver improvements.</li>\n<li>Define what success looks like, use customer insight and product data to make decisions, measure impact and keep improving.</li>\n<li>Understand the market and competitors, and shape how Scheduling stands out and is brought to customers.</li>\n<li>Solve complex scheduling challenges in scalable ways across customers, industries and regions.</li>\n<li>Bring teams and senior stakeholders together around goals and trade-offs, communicating the reasons behind decisions and progress.</li>\n<li>Spot risks and blockers early, take action and adapt plans as you learn.</li>\n<li>Share your knowledge and mentor other product managers and team members.</li>\n</ul>\n<p>Skills &amp; Experience:</p>\n<ul>\n<li>Around 3–5 years of experience in product management, preferably in a SaaS environment, with experience owning a product or meaningful product area end to end.</li>\n<li>A track record of making sound product decisions and delivering outcomes for customers and the business.</li>\n<li>High agency and ownership: you spot opportunities, ask good questions, make decisions and follow through.</li>\n<li>Strong analytical and problem-solving skills, with the ability to make sense of ambiguous or complex problems.</li>\n<li>Technical confidence. You&#39;re comfortable reading API documentation, using and troubleshooting REST APIs, interpreting payloads and data models, and working with engineers on integrations and complex systems.</li>\n<li>Clear communication and the ability to align people across Product, Design, Engineering and other teams.</li>\n<li>Curiosity about customers and a willingness to get into the detail of how scheduling works, including tricky use cases and edge cases.</li>\n<li>Experience with scheduling, workforce management or other complex operational products is a plus.</li>\n</ul>\n<p>Additional Information:</p>\n<ul>\n<li>Enjoy a flexible work policy (with a work-from-home stipend to set you up for success!)</li>\n<li>Own a piece of Deputy via our Employee Share Ownership Plan (ESOP)</li>\n<li>Take paid parental leave to support you and your family</li>\n<li>Stay protected with Group Salary Continuance Insurance</li>\n<li>Access support through our Employee Assistance Program</li>\n<li>Enjoy additional leave days , including study assistance, celebration days and volunteering</li>\n<li>Join our global working groups focused on collaboration, belonging and connection</li>\n<li>Get creative at our annual Hackathons</li>\n<li>Take advantage of our novated leasing for electric vehicles, internet reimbursement and more!</li>\n</ul>","enriched_at":1793126247182},{"id":"job_3bf7eb91-534","title":"Creative Production Intern","source_url":"https://jobs.lever.co/deputy/4bb26726-8626-436a-8023-0071fda9cec4","location":"Sydney","job_type":"internship","experience_level":null,"work_arrangement":"hybrid","category":"Marketing","description":"<p>Deputy is looking for creative interns to join their Creative Team and help bring social content ideas to life. As a Creative Team Intern, you&#39;ll support the day-to-day creative production process for social media. You&#39;ll help with brainstorming, organizing, producing, editing, publishing, and improving content across their channels.</p>\n<p>Responsibilities include:</p>\n<ul>\n<li>Supporting the creative production process for social media</li>\n<li>Brainstorming, organizing, producing, editing, publishing, and improving content</li>\n<li>Practical channel maintenance tasks, including cleaning up and organizing YouTube channels, playlists, titles, descriptions, thumbnails, and assets</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Genuinely excited by social media, internet culture, and creative content</li>\n<li>Enjoy making things and want to learn how great social content gets produced</li>\n<li>Open to jumping into the creative process</li>\n<li>Organized, proactive, and happy to jump into both creative and practical tasks</li>\n<li>Good eye for what feels fun, current, and engaging online</li>\n<li>Comfortable collaborating with a team and receiving feedback</li>\n<li>Curious, adaptable, and willing to learn new tools, platforms, and workflows</li>\n</ul>\n<p>Nice to Have:</p>\n<ul>\n<li>Experience creating content for TikTok, Instagram, YouTube, or other social platforms</li>\n<li>Basic editing skills in tools like CapCut, Premiere Pro, Final Cut, Canva, or similar</li>\n<li>Interest in thumbnails, titles, hooks, captions, and how content performs</li>\n<li>Familiarity with YouTube channel organization and social media best practices</li>\n</ul>\n<p>What You&#39;ll Learn:</p>\n<ul>\n<li>How a creative team develops, produces, and publishes social content</li>\n<li>How to turn ideas into finished social media assets</li>\n<li>How to organize and maintain content channels and creative libraries</li>\n<li>How different platforms require different creative approaches</li>\n<li>How to collaborate in a fast-moving production environment</li>\n</ul>","enriched_at":1793126198819},{"id":"job_0c1a91b0-90e","title":"Account Executive","source_url":"https://jobs.lever.co/deputy/73af4076-6528-4e07-ac5d-5cfcc215d0a5","location":"Sydney","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Sales","description":"<p>Deputy is a global SaaS workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States.</p>\n<p>Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.</p>\n<p>At Deputy, we&#39;re improving the world of work, one shift at a time, for 80% of the world&#39;s workforce: hourly workers. These are the dedicated employees who keep our world running - from baristas to nurses, cleaners to delivery drivers, florists to factory workers.</p>\n<p>As an Account Executive at Deputy, you will own the full sales cycle from prospecting to close. You&#39;ll work closely with prospects to understand their workforce management challenges, demonstrate the value of Deputy&#39;s solutions, and drive revenue growth.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Manage and drive the full sales cycle: prospecting, qualification, discovery, demo, negotiation, and close.</li>\n<li>Manage opportunities passed from SDRs and progress them through the sales cycle.</li>\n<li>Run discovery calls using the MEDDPICC framework to understand customer challenges and requirements.</li>\n<li>Stay informed on industry trends and market dynamics to position yourself as an informed and trusted advisor to customers.</li>\n<li>Deliver compelling, tailored product demos to key stakeholders.</li>\n<li>Manage deal negotiations and close new business to achieve monthly and quarterly targets.</li>\n<li>Collaborate with SDRs on pipeline building and nurturing prospects.</li>\n<li>Maintain accurate deal information, forecasting, and activity tracking in CRM (Salesforce).</li>\n<li>Partner with Customer Success to ensure smooth onboarding and handover of new customers.</li>\n<li>Participate in ongoing sales training and coaching to sharpen skills and contribute to a high-performance culture.</li>\n</ul>\n<h3>Required Skills</h3>\n<ul>\n<li>Strong communication and presentation skills with the ability to engage prospects at multiple levels.</li>\n<li>Consultative selling approach with strong discovery and qualification skills.</li>\n<li>Negotiation skills and ability to manage objections effectively.</li>\n<li>Organised and detail-oriented with good time management.</li>\n<li>Resilient, target-driven, and motivated by personal and team success.</li>\n<li>Comfortable working in a fast-paced, high-growth tech scale-up environment.</li>\n</ul>\n<h3>Experience</h3>\n<ul>\n<li>3+ years in B2B SaaS sales, ideally with experience closing SMB or mid-market deals.</li>\n<li>Track record of consistently meeting or exceeding sales quotas.</li>\n<li>Experience using CRM and sales engagement tools (Salesforce,Gong, Outreach, LI Sales Navigator, Cognism etc.).</li>\n<li>Background in HR tech, workforce management, or SaaS preferred but not required.</li>\n<li>Previous experience as an SDR or BDR is a plus.</li>\n</ul>\n<h3>Additional Information</h3>\n<p>Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.</p>","enriched_at":1793126181523}],"category_normalised":[{"category":"engineering","count":3},{"category":"sales","count":1},{"category":"product management","count":1},{"category":"marketing","count":1}],"velocity":{"weeks":[{"week_start":"2026-10-26","count":6}],"trend":"stable","wow_pct":0},"momentum":{"recent_14d":6,"prior_14d":0,"growth_pct":0,"classification":"stable"},"salary_vs_industry":{"company_median":null,"industry_median":null,"percentile":null,"sample_size":0,"by_region":[],"transparency_pct":0,"industry_transparency_pct":0,"transparency_warning":true},"market_share":{"company_jobs":6,"industry_total":6,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.354,"skill_weighted_score":0,"top_exposed_titles":[],"top_exposed_skills":[]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"Australia/NZ","count":6,"share_pct":100}],"emerging":[{"region":"Australia/NZ","recent_30d":6,"prior_30d":0,"growth_pct":100}],"shrinking":[]},"seniority_anomalies":{"exec_recent_30d":0,"exec_prior_90d_avg":0,"exec_growth_pct":0,"notable_exec_hires":[]},"posting_dynamics":{"median_days_open":null,"industry_median_days_open":null,"long_open_count":0,"closure_rate_pct":14}}}}