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Only on weekends or also during the week? We will arrange it.</p>\n<p>The salary for this position ranges from € 15.00 to € 16.75 gross per hour.</p>\n<p>There are opportunities for growth. As an administrative employee in the returns department, you have the chance to follow a growth path. Within the department, there are various tasks and specialisations, such as data wiping or photographer for second-hand products. Your salary will increase by up to 6% as you grow. 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You will listen carefully, think along, and resolve questions about orders, delivery, or payments. Your goal is to ensure every customer hangs up with a smile.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Conduct customer conversations in German, without standard scripts</li>\n<li>Listen carefully, ask the right questions, and find the best solution for the customer</li>\n<li>Handle difficult customer questions or resistance</li>\n<li>Flexibly help customers from your own workspace, Monday to Saturday between 08:00 and 23:59</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Salary of € 14.71 per hour</li>\n<li>Monthly allowance of up to € 45 for a fast internet connection and coffee</li>\n<li>8% holiday pay, pension build-up, and 29 holiday days with a full-time contract</li>\n<li>Great work atmosphere, including game nights, pub quizzes, and online games</li>\n<li>Top home workspace, including office chair, laptop, monitor, and decorations</li>\n<li>Flexible roster to match your own agenda</li>\n<li>Guidance in your role and room for development, with daily training</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Fluent in German (written and spoken), verified through a language test and role-play</li>\n<li>English writing skills required</li>\n<li>Availability on Saturdays or Mondays required</li>\n<li>At least 18 years old on your first working day</li>\n<li>Able to be at Rotterdam Centraal within 90 minutes</li>\n<li>Stress-resistant and able to handle resistance in conversations</li>\n</ul>","enriched_at":1793295547500},{"id":"job_5389e7f4-2e3","title":"Customer Journey Specialist","source_url":"https://jobs.smartrecruiters.com/Coolblue/744000149843450-customer-journey-specialist","location":"Rotterdam, ZH","job_type":"full-time","experience_level":null,"work_arrangement":"hybrid","category":"Customer Service","description":"<p>As a Customer Journey Specialist at Coolblue, you will discover what customers really care about and create a customer journey for our websites, emails, or app that delights them.</p>\n<p>Your goal is to reduce the contact ratio, increase the NPS, and amaze customers.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Conduct research and ask targeted questions to identify customer problems</li>\n<li>Develop customer journeys that are insightful and understandable using qualitative and quantitative insights</li>\n<li>Identify improvement opportunities and turn them into impactful projects</li>\n<li>Collaborate with a SCRUM team, including a Domain Owner, Product Owner, Analyst, and Interaction Designer to create smart solutions</li>\n<li>Determine priorities, monitor progress, and successfully complete projects</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Completed HBO or WO education</li>\n<li>At least 2 years of experience in research, UX design, or CRO</li>\n<li>Curious, self-starting, and data-driven</li>\n<li>Detail-oriented when it comes to texts and designs</li>\n<li>Good communication skills in Dutch and English</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Salary</li>\n<li>Discounts on products</li>\n<li>Over 30 training courses in our own Study Factory</li>\n<li>25 vacation days</li>\n<li>Travel cost reimbursement and pension scheme</li>\n<li>A great office location</li>\n<li>Legendary Coolblue parties and team activities</li>\n<li>Room for new initiatives and ideas</li>\n</ul>","enriched_at":1793295539818}],"category_normalised":[{"category":"retail","count":20},{"category":"logistics & supply chain","count":14},{"category":"customer service","count":4},{"category":"sales","count":3},{"category":"operations","count":3},{"category":"human resources","count":2},{"category":"product management","count":1},{"category":"physical security","count":1}],"velocity":{"weeks":[{"week_start":"2026-10-26","count":49}],"trend":"stable","wow_pct":0},"momentum":{"recent_14d":49,"prior_14d":0,"growth_pct":0,"classification":"stable"},"salary_vs_industry":{"company_median":null,"industry_median":null,"percentile":null,"sample_size":0,"by_region":[],"transparency_pct":45,"industry_transparency_pct":0,"transparency_warning":false},"market_share":{"company_jobs":49,"industry_total":49,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.215,"skill_weighted_score":0,"top_exposed_titles":[],"top_exposed_skills":[]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"Unknown","count":45,"share_pct":91.8},{"region":"EU","count":2,"share_pct":4.1},{"region":"United States","count":2,"share_pct":4.1}],"emerging":[{"region":"Unknown","recent_30d":45,"prior_30d":0,"growth_pct":100}],"shrinking":[]},"seniority_anomalies":{"exec_recent_30d":0,"exec_prior_90d_avg":0,"exec_growth_pct":0,"notable_exec_hires":[]},"posting_dynamics":{"median_days_open":null,"industry_median_days_open":null,"long_open_count":0,"closure_rate_pct":6}}}}