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CRM team operates and scales. You&#39;ll lead our most important cross-functional CRM initiatives, connecting Lifecycle Marketing, MarTech, Engineering, and other partners to turn complex business needs into scalable systems and processes.</p>\n<p>In this role, you can expect to:</p>\n<ul>\n<li>Lead high-impact CRM initiatives: Own complex, cross-functional programs such as platform migrations, channel integrations, and automation transformations,from early discovery through implementation and adoption.</li>\n<li>Connect Marketing with Product and Engineering: Translate lifecycle marketing goals into clear business requirements, data specifications, and technical priorities, helping teams align on what needs to be built and why.</li>\n<li>Make CRM operations more scalable: Improve campaign intake, QA standards, documentation, governance, and prioritization processes so teams can execute more efficiently and with fewer errors.</li>\n<li>Drive the evolution of lifecycle automation: Help move our CRM ecosystem beyond manual, campaign-focused workflows toward automated, scalable, and intelligent member journeys.</li>\n<li>Influence teams and priorities: Work closely with senior stakeholders to resolve dependencies, navigate competing priorities, and drive decisions without relying on direct reporting authority.</li>\n<li>Deliver measurable operational impact: Establish success metrics and connect improvements in workflows, systems, and governance to efficiency, execution quality, risk reduction, and downstream business outcomes.</li>\n</ul>\n<p>To thrive in this role, you have:</p>\n<ul>\n<li>8+ years of experience in CRM operations, marketing program management, or marketing technology alignment, with a track record of working in complex marketing environments.</li>\n<li>Demonstrated ownership of large cross-functional initiatives, taking ambiguous business problems through planning, implementation, stakeholder alignment, and successful adoption.</li>\n<li>Strong business-to-technical translation skills, including experience turning marketing needs into actionable requirements for Product, Engineering, and data teams.</li>\n<li>Deep familiarity with enterprise CRM platforms such as Braze, Iterable, or Salesforce Marketing Cloud, including how data infrastructure supports lifecycle marketing capabilities.</li>\n<li>Experience building scalable operating frameworks, including campaign intake, operational governance, quality assurance, and documentation standards.</li>\n<li>Exceptional stakeholder management and communication skills, with the ability to influence senior leaders, resolve competing priorities, and drive decisions without direct authority.</li>\n<li>A process-first, outcomes-oriented mindset, with the ability to identify operational friction, implement sustainable improvements, and measure their impact.</li>\n</ul>\n<p>#LI-Onsite #LI-AM1</p>\n<p>Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. Wage Notice$145,000-$200,000 USD</p>","enriched_at":1793481472030},{"id":"job_441b567d-ed9","title":"Sr. Analyst, Identity & KYC","source_url":"https://job-boards.greenhouse.io/chime/jobs/8917560002","location":"Chicago, IL","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Finance","description":"<p>The Financial Crimes Senior Analyst is responsible for overseeing KYC and watchlist screening operations, including OFAC, to identify false positives and positive matches.</p>\n<p>In this role, you can expect to:</p>\n<ul>\n<li>Oversee investigators who leverage data to confirm positive matches or false positives</li>\n<li>Reach out to customers to understand customer behavior and obtain additional details pertinent to evaluating activities under review, if needed</li>\n<li>Make determinations on whether a match is a true positive</li>\n<li>Provide in-depth subject matter expertise for list screening, watchlist, and OFAC</li>\n<li>Perform other job-related duties or special projects as assigned</li>\n<li>Assist with dispositioning cases according to agreed-upon business Service Level Agreements (SLAs)</li>\n<li>Recommend relationship retention or termination and track account closures, if required</li>\n</ul>\n<p>To thrive in this role, you have:</p>\n<ul>\n<li>5+ years of experience in banking, risk management, or fraud detection/investigation</li>\n<li>CAMS certification is a plus</li>\n<li>Prior experience with Fraud and/or AML investigations, with a preference for both, including the ability to identify potentially unusual activity</li>\n<li>Practical experience managing audits, independent reviews, or examinations by bank partners or regulators, including the resolution of identified issues</li>\n<li>Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast-paced, high-volume environment</li>\n<li>Effective analytical and problem-solving skills, with abilities in analyzing data patterns and investigating customer transactions</li>\n<li>Self-starter possessing the ability to work independently while supporting a team environment</li>\n<li>Strong attention to detail and high concern for data accuracy with the ability to follow directions and apply proper policies, procedures, and guidelines</li>\n<li>Knowledge of laws applicable to money laundering, including the Bank Secrecy Act, the USA PATRIOT Act, US Treasury AML guidelines, OFAC requirements, and Unusual/Suspicious Activity Reporting requirements preferred</li>\n<li>Proficiency with, or ability to quickly gain proficiency with, banking account monitoring and compliance software tools, Microsoft Office applications (Excel, Word)</li>\n<li>Aptitude and/or curiosity toward adoption of AI tooling is preferred</li>\n<li>Travel up to 10%</li>\n<li>At least 4 days in office per week. Chicago location preferred. San Francisco or New York City offices are possible.</li>\n</ul>\n<p>The base salary offered for this role and level of experience is $112,000-$155,000 USD. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits.</p>","enriched_at":1793481447153},{"id":"job_1d18c34f-20d","title":"Software Engineer, Membership Experience","source_url":"https://job-boards.greenhouse.io/chime/jobs/8922481002","location":"San Francisco, CA","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>Chime Engineering is growing rapidly as we scale to support the financial needs of our members. We are looking for driven engineers to join our Membership team, where you&#39;ll work across the full stack, building and evolving the features that deepen member engagement, drive retention, and deliver ongoing value through Chime&#39;s membership experience.</p>\n<p>You will own projects end-to-end, from shaping architecture and designing APIs to building polished front-end experiences and maintaining the ongoing health of the code.</p>\n<p>In this role, you can expect to:</p>\n<ul>\n<li>Design, develop, test, and scale features across backend services and front-end surfaces that power membership benefits, rewards, and engagement experiences</li>\n<li>Build and iterate on APIs and UI components that deliver a seamless, high-quality member experience in Chime&#39;s mobile app</li>\n<li>Partner with product, design, data science, and cross-functional stakeholders to understand member needs, define experiments, and ship solutions that move key membership metrics</li>\n<li>Apply a metrics-driven mindset to decision-making and prioritize efforts based on member and business impact</li>\n</ul>\n<p>To thrive in this role, you have:</p>\n<ul>\n<li>2+ years developing software in a production environment at scale</li>\n<li>Proven experience with Ruby on Rails or comparable frameworks</li>\n<li>Familiarity with modern front-end technologies (e.g., React, React Native, or TypeScript-based frameworks)</li>\n<li>A product mindset with a strong bias toward experimentation, iteration, and measuring impact</li>\n<li>A collaborative spirit and strong communication skills, with experience working cross-functionally</li>\n<li>Experience working with transactional databases, caching systems, and API design</li>\n<li>Comfort working across the stack and an eagerness to learn new technologies</li>\n<li>Experience with experimentation frameworks and data-driven product development is a plus</li>\n</ul>\n<p>The base salary offered for this role and level of experience is $133,000-$184,000 USD. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits.</p>\n<p>We offer comprehensive health, financial, and wellbeing benefits, a generous vacation policy, company-wide paid days off, 1% of your time off to support local community organizations of your choice, an annual wellness stipend, up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents, access to family planning reimbursement, and more.</p>","enriched_at":1793481428207},{"id":"job_ec02e6fb-d36","title":"Software Engineer, Jade - AI Financial Partner","source_url":"https://job-boards.greenhouse.io/chime/jobs/8868948002","location":"San Francisco, CA","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>Jade is Chime&#39;s AI financial partner, helping members better understand and manage their money. We&#39;re looking for a software engineer who enjoys building reliable systems, solving practical problems, and learning new technologies.</p>\n<p>You will work on the services, APIs, and integrations behind Jade, helping our members interact with AI as part of their Chime experience. Our backend primarily uses Python, and we welcome engineers with strong experience in other languages who are interested in learning it. You will build capabilities for our members and help improve the quality, reliability, and performance of our new AI-powered product.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Design, build, and test backend services and APIs that power Jade&#39;s capabilities.</li>\n<li>Build integrations that connect AI models with member data, tools, and Chime services.</li>\n<li>Own scoped features from technical design through implementation and rollout, with feedback and support from your teammates.</li>\n<li>Contribute to automated evaluations, testing, and experiments that help us understand model behavior, measure quality, and catch regressions.</li>\n<li>Improve system reliability, performance, and observability, and help investigate production issues.</li>\n<li>Partner with engineering, product, design, and data teammates to understand member needs and iterate on useful experiences.</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>2+ years developing software in a production environment at scale</li>\n<li>Proficiency in a backend programming language, such as Python, Go or Ruby, and the ability to write clean, maintainable, and well-tested code.</li>\n<li>Experience building backend services or applications, including working with APIs and databases.</li>\n<li>Strong systems thinking, you can reason about how components fit together, how data moves through a system, and where failures might occur.</li>\n<li>An understanding of distributed systems fundamentals, including service communication, reliability, and trade-offs around latency, consistency, and scale.</li>\n<li>Strong problem-solving and debugging skills, with the ability to break work into manageable steps and explain technical choices.</li>\n<li>A collaborative approach, clear communication, and a willingness to ask questions, incorporate feedback, and learn unfamiliar technologies.</li>\n</ul>\n<h3>Preferred Qualifications</h3>\n<ul>\n<li>Experience with Python and its backend development ecosystem.</li>\n<li>Familiarity with large language models (LLMs), including using model APIs, prompts, or tools to build applications.</li>\n<li>Exposure to AI evaluations (“evals”), such as using test cases, datasets, or experiments to measure response quality and identify regressions.</li>\n<li>Familiarity with AI tools and frameworks such as LangSmith, LangChain, LangGraph, Amazon Bedrock, or comparable platforms. Experience with any particular tool is not expected.</li>\n<li>Experience deploying and supporting a production application, including monitoring, troubleshooting, or working with cloud infrastructure.</li>\n</ul>\n<h3>Benefits</h3>\n<ul>\n<li>Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location.</li>\n<li>Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.</li>\n<li>Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.</li>\n<li>Generous vacation policy and company-wide paid days off</li>\n<li>1% of your time off to support local community organizations of your choice</li>\n<li>Annual wellness stipend to use towards eligible wellness related expenses</li>\n<li>Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents</li>\n<li>Access to family planning reimbursement</li>\n</ul>","enriched_at":1793481407882},{"id":"job_cbf2a9a7-095","title":"Senior Software Engineer, Membership Experience","source_url":"https://job-boards.greenhouse.io/chime/jobs/8900232002","location":"San Francisco, CA","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>Chime Engineering is growing rapidly as we scale to support the financial needs of our members. We are looking for driven engineers to join our Membership team, where you&#39;ll work across the full stack, building and evolving the features that deepen member engagement, drive retention, and deliver ongoing value through Chime&#39;s membership experience.</p>\n<p>You will own projects end-to-end, from shaping architecture and designing APIs to building polished front-end experiences and maintaining the ongoing health of the code.</p>\n<p>In this role, you can expect to</p>\n<ul>\n<li>Design, develop, test, and scale features across backend services and front-end surfaces that power membership benefits, rewards, and engagement experiences</li>\n<li>Build and iterate on APIs and UI components that deliver a seamless, high-quality member experience in Chime&#39;s mobile app</li>\n<li>Partner with product, design, data science, and cross-functional stakeholders to understand member needs, define experiments, and ship solutions that move key membership metrics</li>\n<li>Apply a metrics-driven mindset to decision-making and prioritize efforts based on member and business impact</li>\n<li>Proactively identify opportunities to improve system reliability, performance, and scalability across the stack</li>\n<li>Contribute to a culture of technical excellence through mentorship, code reviews, and driving best practices</li>\n</ul>\n<p>To thrive in this role, you have</p>\n<ul>\n<li>5+ years developing software in a production environment at scale</li>\n<li>Proven experience with Ruby on Rails or comparable frameworks</li>\n<li>Proficiency with modern front-end technologies (e.g., React, React Native, or TypeScript-based frameworks)</li>\n<li>A product mindset with a strong bias toward experimentation, iteration, and measuring impact</li>\n<li>A collaborative spirit and strong communication skills, with experience working cross-functionally</li>\n<li>Experience working with transactional databases, caching systems, and API design</li>\n<li>Comfort working across the stack and a desire to understand how all the pieces fit together</li>\n<li>Experience with experimentation frameworks and data-driven product development is a plus</li>\n</ul>\n<p>The base salary offered for this role and level of experience is $164,000-$227,000 USD. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits.</p>\n<p>We offer comprehensive health, financial, and wellbeing benefits, a generous vacation policy, and company-wide paid days off. Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location.</p>","enriched_at":1793481384906},{"id":"job_3410b2cc-d5d","title":"Senior Operations Manager, Partner Management","source_url":"https://job-boards.greenhouse.io/chime/jobs/8920142002","location":"Austin, TX","job_type":"full-time","experience_level":"senior","work_arrangement":"onsite","category":"Operations","description":"<p>This is a high-visibility opportunity to own the health, evolution, and strategic value of a member operations ecosystem at Chime&#39;s only onshore customer operations center.</p>\n<p>You will lead as one part Operator (running the operations with rigor), one part Strategist (improving the operations by challenging what exists), and one part Influencer (informing the business by turning frontline signals into company decisions).</p>\n<h3>Responsibilities</h3>\n<h4>Run the Operations</h4>\n<ul>\n<li>Own performance governance for assigned Partner/BPO operations, including SLAs, quality, productivity, staffing adherence, operational efficiency, and member experience outcomes.</li>\n<li>Lead daily, weekly, and monthly partner performance reviews with clear metrics, action plans, owners, timelines, and expected business impact.</li>\n<li>Drive accountability with external partners by identifying performance gaps, aligning on corrective actions, and ensuring sustained follow-through.</li>\n</ul>\n<h4>Improve the Operations</h4>\n<ul>\n<li>Challenge existing processes, technology, staffing models, and site/channel strategy rather than optimizing within them.</li>\n<li>Lead complex, cross-functional initiatives that improve member and service experience, from problem definition and stakeholder alignment through execution, change management, and post-launch measurement.</li>\n<li>Identify automation and AI opportunities within the partner operation, and help redesign the operating model as routine volume shifts to AI Agents.</li>\n</ul>\n<h4>Influence the Business</h4>\n<ul>\n<li>Operate with a level of entrepreneurship and ownership consistent with running a business unit, not administering a contract.</li>\n<li>Translate operational performance trends into root-cause insights, risk assessments, and data-backed recommendations.</li>\n<li>Develop concise, executive-ready updates that connect frontline performance, member impact, risks, tradeoffs, and recommended next steps , with a point of view.</li>\n</ul>\n<h4>Build the Chime Culture Onsite</h4>\n<ul>\n<li>Establish and sustain a shared Chime culture in our onshore BPO partner location.</li>\n<li>Partner with Chime and BPO leaders to translate Chime’s values,including member obsession and financial peace of mind,into observable behaviors, coaching expectations, hiring standards, and recognition programs.</li>\n<li>Own and measure cultural health through indicators such as leadership visibility, employee engagement, attrition, coaching quality, product fluency, member sentiment, and frontline feedback closure.</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>10+ years of experience in leading onsite Customer Experience operations, Partner/Vendor Management, BPO operations, or a related operational leadership role, ideally within financial services or another highly regulated environment.</li>\n<li>Executive presence and sound business judgment - comfortable building trust and influencing decisions , including with senior stakeholders , combined with high ownership and comfort operating autonomously in ambiguity.</li>\n<li>Strong analytical skills - demonstrated ability to identify trends, diagnose root causes, assess risks, and build clear, actionable recommendations , own partner performance.</li>\n<li>Demonstrated ability to challenge the status quo , a track record of redesigning a process, system, or operating model , paired with the influence, relationship-building, and communication skills to drive alignment and accountability without direct authority.</li>\n<li>Proficiency with tools such as Claude, ChatGPT, Excel, Google Sheets/Slides, Looker, Jira, or similar tools.</li>\n<li>Onsite presence required at least 5 days a week.</li>\n<li>Willingness to travel domestically and internationally as needed.</li>\n</ul>\n<h3>Benefits</h3>\n<ul>\n<li>Competitive salary: $130,000-$208,000 USD</li>\n<li>Bonus(es) and competitive equity</li>\n<li>Comprehensive health, financial, and wellbeing benefits</li>\n<li>Generous vacation policy and company-wide paid days off</li>\n<li>1% of your time off to support local community organizations of your choice</li>\n<li>Annual wellness stipend to use towards eligible wellness-related expenses</li>\n<li>Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents</li>\n<li>Access to family planning reimbursement</li>\n</ul>","enriched_at":1793481360634},{"id":"job_755b78df-d54","title":"Manager, Corporate Finance","source_url":"https://job-boards.greenhouse.io/chime/jobs/8900582002","location":"San Francisco, CA","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Finance","description":"<p>We’re seeking a Manager to join the Corporate Finance team at Chime! In this role, you’ll play a central part in one of the company’s most important priorities: preparing Chime’s finance organization to integrate a recent acquisition.</p>\n<p>You’ll serve as Corporate Finance’s lead on integration readiness, partnering cross-functionally with FP&amp;A, Accounting, Data, and Systems teams to align processes, reporting, planning models, and forecasts ahead of close, then own pro forma views and combined company KPI tracking post-close.</p>\n<p>You’ll also be a hands-on partner across a lean Corporate Finance team, supporting public company workstreams and using AI tools to build automation and dashboards that make our work faster and more scalable.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Lead Corporate Finance’s workstream for the integration of a recent acquisition, building and tracking the Day 1 readiness plan (close calendar, chart of accounts, reporting cutover), milestones, and dependencies through close and into post-close</li>\n<li>Partner cross-functionally with FP&amp;A, Accounting, Data, and Systems teams to align on account mapping, reporting hierarchies, data flows, and planning models (Pigment) for the combined company</li>\n<li>Build pro forma and combined-company 3 statement financial views and combined KPI tracking, and incorporate the acquired business into the monthly forecast, annual operating plan, and long-range model</li>\n<li>Identify integration risks, gaps, and open decisions early; drive issues to resolution and provide clear, concise status updates to Finance leadership</li>\n<li>Central point of contact on finance-wide communications and updates related to integration</li>\n<li>Identify and track forecasted cost and organizational synergies that have been previously identified and sized</li>\n<li>Report out on measures of success related to integration progress and develop dashboards to track milestones</li>\n<li>Serve as a flexible partner across the Corporate Finance team, supporting ad hoc analyses and strategic projects</li>\n<li>Leverage AI tools to automate manual processes, build dashboards, and increase efficiency across Corporate Finance</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>Minimum 5-7 years of experience in FP&amp;A, corporate or strategic finance, investment banking, corporate development, or consulting; public company experience and/or M&amp;A integration experience strongly preferred</li>\n<li>Bachelor&#39;s Degree, or equivalent degree in Business, Finance, Accounting or relevant field; MBA or CPA a plus</li>\n<li>Strong understanding of the three financial statements and public company reporting, including the quarterly earnings cycle</li>\n<li>Proven ability to lead complex, cross-functional projects with many stakeholders and firm deadlines</li>\n<li>Expertise in Excel / Google Sheets - you can build scalable, efficient, and intuitive models with ease; experience with Pigment, SQL, BI/dashboarding tools, or AI LLMs is a plus</li>\n<li>Exceptional attention to detail and the judgment to deliver accurate, executive-ready materials under tight timelines</li>\n<li>Superior communication skills and the ability to influence and collaborate with all levels of an organization, including senior leadership</li>\n<li>A team-oriented, builder mindset and comfort operating in ambiguity</li>\n</ul>\n<h3>Benefits</h3>\n<ul>\n<li>Base salary: $133,000-$185,000 USD</li>\n<li>Bonus(es), competitive equity, and benefits</li>\n<li>In-office work policy: four days a week in the office and Fridays from home for those near one of our offices</li>\n<li>Comprehensive health, financial, and wellbeing benefits</li>\n<li>Generous vacation policy and company-wide paid days off</li>\n<li>1% of your time off to support local community organizations of your choice</li>\n<li>Annual wellness stipend to use towards eligible wellness related expenses</li>\n<li>Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents</li>\n<li>Access to family planning reimbursement</li>\n</ul>","enriched_at":1793481335054},{"id":"job_bf5ba728-22a","title":"Content Marketing Manager, SEO & AI Search","source_url":"https://job-boards.greenhouse.io/chime/jobs/8918533002","location":"San Francisco, CA","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Marketing","description":"<h3>About the Role</h3>\n<p>People increasingly find financial products by asking ChatGPT, Gemini, and Google&#39;s AI Overviews and AI Mode instead of scrolling search results. Chime&#39;s Organic Growth team helps members find Chime without paid media. Chime is already one of the most visible brands in AI answers in several core banking categories, and we want to widen that lead.</p>\n<p>We&#39;re hiring a Content Marketing Manager, SEO &amp; AI Search to own the content and citation work that wins in AI search. You&#39;ll run Chime&#39;s blog from planning through publishing, run our AI-powered content workflows, and earn Chime coverage on the third-party sources AI models trust most. You&#39;ll partner closely with our Principal, AI Search Strategy &amp; SEO, who sets Chime&#39;s AI search strategy, priority categories, targets, and measurement. You&#39;ll own the content that helps us hit those Visibility targets.</p>\n<p>This is a hands-on role with plenty of room for strategy. In the same week you might find a citation gap in a high-value category, brief a publisher partner, move a refreshed article through compliance review, and publish it in our CMS.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Own Chime&#39;s blog and editorial content plan for SEO and AEO. You&#39;ll turn priority categories, prompt data, and member insights into a sequenced roadmap that helps Chime own its story and earn accurate, positive citations in AI answers.</li>\n<li>Run the editorial calendar and keep a steady publishing cadence. Structure content so AI models can find, understand, and cite it, with clear answers, clean formatting, and accurate, current product details (like rates, limits, and eligibility) in Contentful.</li>\n<li>Lead content across Chime.com, including product launches and seasonal moments with Product Marketing. Lift conversion on the blog and site through inline CTAs, email capture, stronger conversion paths, and regular CRO testing.</li>\n<li>Manage the day-to-day relationship with AirOps, our AI content optimization platform, and automate manual steps in the content lifecycle, from drafting and optimization to disclosures and CMS publishing. The goal is faster turnaround without losing quality.</li>\n<li>Lead offsite visibility with affiliate and publisher partners, and manage the AI visibility budget. Find where Chime is missing from the sources AI answers cite, brief partners on accurate product information, and track placements from request to live.</li>\n<li>Move content through Legal &amp; Compliance and partner bank review, managing a high-volume queue and using AI-assisted pre-review tools to speed up approvals.</li>\n<li>Work with PR, Brand, Social, YouTube, and Help Center so what the web says about Chime is accurate and consistent.</li>\n<li>Track citations, AI visibility by topic, rankings, traffic, and enrollments. Run experiments on format, structure, and CTAs, and bring what you learn to the weekly organic performance review.</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>5+ years of experience in editorial strategy, content strategy, or SEO content, with a track record of growing organic visibility, traffic, or conversions.</li>\n<li>Hands-on AEO/GEO knowledge: how LLMs and AI answer engines choose and cite sources, and how content structure, accuracy, and third-party coverage affect visibility.</li>\n<li>Experience with AI content tools and workflows (for example AirOps, Profound, or LLM-based writing and optimization tools), and real enthusiasm for automating repetitive work.</li>\n<li>Experience publishing in a regulated industry such as financial services, fintech, insurance, or healthcare, including managing content through legal and compliance review.</li>\n<li>Hands-on experience with a CMS (Contentful preferred) and with Jira or similar ticket-based workflows.</li>\n<li>Experience managing freelancers, agencies, or external partners, including timelines, quality, and budget.</li>\n<li>Strong writing and editing skills, a sharp eye for accuracy, and the ability to turn performance data into clear recommendations.</li>\n<li>Ability to manage many workstreams and stakeholders at once in a fast-changing area, with little supervision.</li>\n</ul>\n<h3>Benefits</h3>\n<ul>\n<li>In-office work policy with four days a week in the office and Fridays from home for those near one of our offices.</li>\n<li>Backup child, elder, and pet care and subsidized commuter benefits for eligible employees.</li>\n<li>Comprehensive health, financial, and wellbeing benefits.</li>\n<li>Generous vacation policy and company-wide paid days off.</li>\n<li>1% of your time off to support local community organizations of your choice.</li>\n<li>Annual wellness stipend to use towards eligible wellness related expenses.</li>\n<li>Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents.</li>\n<li>Access to family planning reimbursement.</li>\n</ul>","enriched_at":1793481302897},{"id":"job_fc78673f-ced","title":"Staff AI/ML Engineer","source_url":"https://job-boards.greenhouse.io/chime/jobs/8840205002","location":"San Francisco, CA","job_type":"full-time","experience_level":"staff","work_arrangement":"hybrid","category":"Engineering","description":"<h3>About the role</h3>\n<p>Chime&#39;s Data Science &amp; Machine Learning team builds the models, services, and platforms behind how millions of members manage and grow their financial lives. We&#39;re hiring a Staff AI/ML Engineer on our Lending and Cashflow team to lead the modeling behind cash flow underwriting and surface member insight: using members&#39; transaction and deposit data to make fair, accurate credit decisions for people that traditional credit scores often miss.</p>\n<p>In this role, you&#39;ll build and deploy machine learning systems on some of the richest transactional and behavioral data in fintech, turning it into the credit decisions behind products like MyPay, Instant Loans, and SpotMe. This is a highly applied role: you&#39;ll own problems end to end, from framing the question through to a model running in production and moving a metric that matters, and you&#39;ll set the technical direction for how Chime underwrites with cash flow data.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Lead the design, training, and deployment of deep learning and classical ML underwriting models that turn members&#39; transaction and cash flow data into credit decisions, from approval and line assignment to loss forecasting</li>\n</ul>\n<ul>\n<li>Take models from problem framing through to production , training, evaluation, deployment, monitoring, and iteration , and stay accountable for how they behave once they&#39;re live</li>\n</ul>\n<ul>\n<li>Design and improve the systems around the model: feature pipelines, batch and real-time inference, monitoring, and retraining</li>\n</ul>\n<ul>\n<li>Partner with Product, Engineering, Analytics, and Risk to turn ambiguous business problems into ML solutions, and to make sure the solution is the right one</li>\n</ul>\n<ul>\n<li>Connect model performance to member outcomes and business metrics, and use experimentation to prove impact</li>\n</ul>\n<ul>\n<li>Set the technical roadmap for Lending ML and raise the bar across the team through design reviews, mentorship, and shared standards for model development, validation, and governance</li>\n</ul>\n<ul>\n<li>Help identify where AI/ML creates measurable impact for members , and where a simpler answer is the better one</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>A track record of leading the design and deployment of deep learning models in production, including multi-quarter initiatives that span teams, with a solid grasp of architecture choice, training dynamics, and evaluation, and the judgment to make model design choices</li>\n</ul>\n<ul>\n<li>Solid machine learning fundamentals: classical modeling, evaluation design, and knowing which metric actually answers the question in front of you</li>\n</ul>\n<ul>\n<li>Hands-on experience across the end-to-end ML lifecycle , training, experimentation, optimization, deployment, and monitoring</li>\n</ul>\n<ul>\n<li>Comfort with messy real-world data, including label definition, leakage, class imbalance, and train/serve skew</li>\n</ul>\n<ul>\n<li>Strong proficiency in Python and SQL, with deep learning frameworks such as PyTorch and distributed compute such as Spark or PySpark</li>\n</ul>\n<ul>\n<li>Working knowledge of modern ML infrastructure , AWS and tools such as SageMaker, Airflow, Kafka, Redis, and Snowflake , and an MLOps mindset for keeping production systems healthy</li>\n</ul>\n<ul>\n<li>The ability to operate independently in ambiguous environments, influence technical direction beyond your own team, and explain model decisions clearly to engineers, risk partners, and senior leaders</li>\n</ul>\n<h3>Nice-to-have</h3>\n<p>Experience in either of these is a plus:</p>\n<ul>\n<li>Credit or underwriting models, and familiarity with model governance, explainability, and fairness requirements, such as adverse action reason codes and fair lending testing</li>\n</ul>\n<ul>\n<li>Cash flow or alternative-data underwriting: building credit features from bank transaction data, such as income and expense detection, balance trends, and transaction categorization</li>\n</ul>\n<ul>\n<li>Deployed transformer models in production</li>\n</ul>\n<h3>What we offer</h3>\n<ul>\n<li>$246,000-$340,000 USD base salary</li>\n</ul>\n<ul>\n<li>Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees</li>\n</ul>\n<ul>\n<li>Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life</li>\n</ul>\n<ul>\n<li>Generous vacation policy and company-wide paid days off</li>\n</ul>\n<ul>\n<li>1% of your time off to support local community organizations of your choice</li>\n</ul>\n<ul>\n<li>Annual wellness stipend to use towards eligible wellness related expenses</li>\n</ul>\n<ul>\n<li>Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents</li>\n</ul>\n<ul>\n<li>Access to family planning reimbursement</li>\n</ul>","enriched_at":1793454470375},{"id":"job_fa75f1f8-b3e","title":"Sr. Instructional Designer, Learning Operations","source_url":"https://job-boards.greenhouse.io/chime/jobs/8842932002","location":"Remote, USA","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Design","description":"<p>As a Senior Instructional Designer, you will join Chime&#39;s Operations and Member Experience Learning &amp; Development team to design highly engaging, interactive, and modern learning strategies and experiences for agents across BPOs.</p>\n<p>You will apply your knowledge of adult learning methodologies to drive business outcomes through the development of innovative learning solutions that promote transfer, retention, and application.</p>\n<p>Your work will impact thousands of BPO employees and millions of Chime members.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Act as a learning consultant to the Disputes Experience line of business, gaining a deep understanding of the business and metrics to craft and recommend learning strategies to drive strong business outcomes.</li>\n<li>Collaborate with team members, subject matter experts, and stakeholders to identify training needs and objectives.</li>\n<li>Evaluate the effectiveness of learning programs and uncover opportunities to enhance agent skills and performance through learning.</li>\n<li>Apply adult learning principles and instructional design standard methodologies to create engaging and interactive learning solutions and compelling course content.</li>\n<li>Own the end-to-end design and development of learning content, including modes of assessment to measure the effectiveness and application of training.</li>\n<li>Analyze and apply trends and standard methodologies in instructional design and learning technologies to continue to elevate all agents&#39; learning experiences.</li>\n<li>Design learning that reflects an understanding of the diversity of learning styles to ensure that learning solutions resonate with a global and diverse audience.</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>An eye for design, a serious obsession with learning, and a proven ability to tie learning events to measurable outcomes.</li>\n<li>Subject matter expertise in adult learning theory and instructional design best practices in all modalities.</li>\n<li>7+ years of experience designing and developing multi-modality learning, including system simulations, branching scenarios, and other in-depth e-learning solutions.</li>\n<li>Experience analyzing source material and creating design documents to share with developers.</li>\n<li>Experience leveraging AI tools in daily workflow to accelerate learning outputs while evaluating those outputs to maintain learning quality and business outcomes.</li>\n<li>Experience working in agile and waterfall (ADDIE) design environments.</li>\n<li>Excellent communication and relationship skills with strong capabilities to partner with team members across all levels.</li>\n<li>Strong data analysis skills with experience designing an evaluation strategy using data/metrics to meet business and learning objectives and drive performance improvements.</li>\n<li>Demonstrated experience designing and developing high-impact blended learning solutions in 2 or more learning authoring tools.</li>\n<li>Ability to create and manage clear project plans outlining stakeholder responsibilities, timelines, needs, and risks.</li>\n<li>Experience driving outcomes through vendor partnerships and contact centers is a plus.</li>\n<li>Strong aptitude in graphic design, video, and audio production is a plus.</li>\n<li>Ability and willingness to travel domestically and internationally, approximately 10% of the time.</li>\n</ul>\n<h3>Benefits</h3>\n<ul>\n<li>Competitive salary: $116,000-$160,000 USD</li>\n<li>Bonus(es) and competitive equity</li>\n<li>Comprehensive health, financial, and wellbeing benefits</li>\n<li>Generous vacation policy and company-wide paid days off</li>\n<li>1% of time off to support local community organizations</li>\n<li>Annual wellness stipend</li>\n<li>Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents</li>\n<li>Access to family planning reimbursement</li>\n</ul>","enriched_at":1793454440863}],"category_normalised":[{"category":"engineering","count":33},{"category":"finance","count":12},{"category":"marketing","count":6},{"category":"product management","count":5},{"category":"operations","count":4},{"category":"data science","count":4},{"category":"design","count":3},{"category":"communications","count":3},{"category":"security","count":2},{"category":"legal","count":2},{"category":"human resources","count":1}],"velocity":{"weeks":[{"week_start":"2026-10-26","count":75}],"trend":"stable","wow_pct":0},"momentum":{"recent_14d":75,"prior_14d":0,"growth_pct":0,"classification":"stable"},"salary_vs_industry":{"company_median":181000,"industry_median":null,"percentile":null,"sample_size":74,"by_region":[{"region":"United States","company_median":185750,"industry_median":null,"sample":72},{"region":"Remote","company_median":138000,"industry_median":null,"sample":2}],"transparency_pct":100,"industry_transparency_pct":0,"transparency_warning":false},"market_share":{"company_jobs":75,"industry_total":75,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.277,"skill_weighted_score":0.365,"top_exposed_titles":[{"title":"Lifecycle Marketing Manager","count":2,"score":0.32}],"top_exposed_skills":[{"skill":"SQL","count":7,"score":0.412},{"skill":"Redis","count":3,"score":0.403},{"skill":"Snowflake","count":5,"score":0.392},{"skill":"Apache Spark","count":4,"score":0.374},{"skill":"AWS","count":4,"score":0.374},{"skill":"Apache Airflow","count":4,"score":0.374},{"skill":"Kafka","count":4,"score":0.374},{"skill":"AI Tools","count":4,"score":0.351},{"skill":"Data Analysis","count":5,"score":0.339},{"skill":"Python","count":15,"score":0.331}]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"United States","count":73,"share_pct":97.3},{"region":"Remote","count":2,"share_pct":2.7}],"emerging":[{"region":"United States","recent_30d":73,"prior_30d":0,"growth_pct":100}],"shrinking":[]},"seniority_anomalies":{"exec_recent_30d":8,"exec_prior_90d_avg":0,"exec_growth_pct":100,"notable_exec_hires":[{"title":"Sr. Director, Product Management","location":"San Francisco, CA","posted_at":"2026-10-31"},{"title":"Senior Director, Product and Brand Communications","location":"San Francisco, CA","posted_at":"2026-10-28"},{"title":"Director of Growth and Acquisition Marketing","location":"San Francisco, CA","posted_at":"2026-10-28"},{"title":"Director of Communications & Content, Chime Enterprise","location":"New York, NY","posted_at":"2026-10-28"},{"title":"Director, Lifecycle Marketing Operations","location":"San Francisco, CA","posted_at":"2026-10-28"}]},"posting_dynamics":{"median_days_open":7,"industry_median_days_open":null,"long_open_count":0,"closure_rate_pct":7}}}}