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operating model, and accountability.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Be the layer between legal strategy and the team that executes it, translating quarterly priorities into clear ownership, running the accountability cycle, and making sure only real decisions reach the Head of Legal.</li>\n<li>Take bunq&#39;s AI tooling for contract review, T&amp;C management, and regulatory monitoring to the next level, building an operating model that handles 5x the volume without 5x the headcount.</li>\n<li>Give the business a clear, honest picture of legal health across the pillar, so risks get caught early, quality stays high, and the function scales as fast as bunq does.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>You are a qualified lawyer with a Master&#39;s degree in Law and a strong background in financial services.</li>\n<li>You&#39;ve independently run a compliance or legal function across multiple jurisdictions, not just supported one.</li>\n<li>You&#39;ve had direct dialogue with regulators and know how to represent a legal position without a script.</li>\n<li>You&#39;ve managed a small specialist legal team, set their KPIs, and held them to it.</li>\n<li>You can challenge senior leadership with data and translate complex regulatory risk into something a decision-maker can act on in two minutes.</li>\n<li>You design AI systems, not just use them, you&#39;ve eliminated manual legal work at scale and built workflows others now rely on.</li>\n<li>You know the difference between work that&#39;s on time and work that&#39;s good, and you&#39;ve built the frameworks that make that distinction measurable.</li>\n<li>You make judgment calls on what gets automated, what stays human, and what gets escalated, and you&#39;re right more often than not.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Great, international colleagues who share your mindset</li>\n<li>Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.</li>\n<li>Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration</li>\n<li>We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.</li>\n<li>We support growth with bunq Academy and €1500 annual learning budget</li>\n<li>Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices)</li>\n<li>A MacBook so you can Get Shit Done with us</li>\n<li>Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options</li>\n<li>An optional pension plan with monthly contribution from bunq</li>\n<li>€60 monthly allowance via Alleo by Epassi, rolling over monthly and resetting annually</li>\n<li>Friday drinks and other celebrations - bunq style</li>\n</ul>","enriched_at":1789592855404},{"id":"job_fc608cf0-65d","title":"Fraud Operations Analyst","source_url":"https://careers.bunq.com/o/fraud-operations-analyst-3","location":"İstanbul, İstanbul","job_type":"Fixed-term (Full-time)","experience_level":null,"work_arrangement":"hybrid","category":"Operations","description":"<p>We&#39;re on a mission to Make Life Easy, and nothing makes life harder than losing money to a fraudster. As a Fraud Operations Analyst at bunq, you&#39;ll take ownership of complex fraud cases that automation can&#39;t settle on its own. You&#39;ll use your in-depth investigation and problem-solving skills to protect our users from suspicious activity.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Investigate ambiguous fraud cases where the signals aren&#39;t clear-cut, weighing behavioral and contextual clues to tell a genuine user from a fraudster</li>\n<li>Choose whether to act, ask, or escalate: fast, accurate calls that protect user&#39;s money</li>\n<li>Feed what you learn back into our fraud tooling, so automation catches more and fewer edge cases reach the queue over time</li>\n<li>Bring empathy and effective communication into every interaction to provide the best support possible</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Knowledge of fraud monitoring and prevention</li>\n<li>Close attention to detail: noticing subtle behavioral and contextual clues</li>\n<li>Thinking from the user&#39;s perspective first, having empathy, and understanding how to protect their interests</li>\n<li>Comfortable using AI tools to work faster and smarter, and spotting when an AI-based tool is being used against us</li>\n<li>Excellent communication skills and fluent English</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly</li>\n<li>€1500 annual learning budget and bunq Academy</li>\n<li>€70 monthly budget via Re: benefit, offering access to 150+ perks</li>\n<li>Digital Nomad Program: up to 20 days per year to work while traveling</li>\n<li>Dedicated travel budget: €1.5k after 2 years and €3k after 4 years</li>\n<li>MacBook, delicious lunches, private health insurance, and Friday drinks</li>\n</ul>","enriched_at":1789506392871},{"id":"job_352fb0c3-bd3","title":"Fraud Operations Analyst - Night Shift","source_url":"https://careers.bunq.com/o/fraud-operations-analyst-night-shift","location":"İstanbul","job_type":"Fixed-term (Full-time)","experience_level":null,"work_arrangement":"hybrid","category":"Operations","description":"<p>We&#39;re on a mission to Make Life Easy, and nothing makes life harder than losing money to a fraudster. Our Fraud Operations Analysts play a crucial role in keeping this promise real by making fast and accurate decisions on our users&#39; money every day.</p>\n<p>As a Fraud Operations Analyst, you&#39;ll take ownership of cases that automation can&#39;t settle on its own. You&#39;ll use your in-depth investigation and problem-solving skills to protect our users from suspicious activity, bringing empathy and effective communication into every interaction.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Investigate ambiguous fraud cases where the signals aren&#39;t clear-cut, weighing behavioral and contextual clues to tell a genuine user from a fraudster</li>\n<li>Choose whether to act, ask, or escalate: fast, accurate calls that protect users&#39; money</li>\n<li>Feed what you learn back into our fraud tooling, so automation catches more and fewer edge cases reach the queue over time</li>\n<li>Become a detective in fraud prevention, using your skills to protect our users</li>\n<li>Provide the best support possible with empathy and effective communication</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Knowledge of fraud monitoring and prevention</li>\n<li>Close attention to detail, noticing subtle behavioral and contextual clues</li>\n<li>Thinking from the user&#39;s perspective first, with empathy and understanding of how to protect their interests</li>\n<li>Comfortable using AI tools to work faster and smarter, spotting when an AI-based tool is being used against us</li>\n<li>Knowledge of KYC and PayOps is a plus</li>\n<li>Excellent communication skills, speaking English fluently</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Great, international colleagues who share your mindset</li>\n<li>Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly</li>\n<li>Support for growth with bunq Academy and €1500 annual learning budget</li>\n<li>Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle</li>\n<li>Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling</li>\n<li>Rewarding tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years</li>\n<li>A MacBook for getting work done</li>\n<li>Delicious lunches from in-house chefs</li>\n<li>Private health insurance</li>\n<li>Friday drinks and other celebrations</li>\n</ul>","enriched_at":1789506379643},{"id":"job_c60d7460-182","title":"Copywriting Intern","source_url":"https://careers.bunq.com/o/copywriting-intern-1","location":"Amsterdam, Noord-Holland","job_type":"Internship","experience_level":null,"work_arrangement":"onsite","category":"Marketing","description":"<p>At bunq, we Make Life Easy, and so does our content. As our Copywriting Intern, you will contribute to making every line across our ads, website, and social media clear, helpful, and actionable for our users.</p>\n<p>You’ll help craft messaging that grabs attention and support the content team by turning ideas, insights, and trends into content that actually performs.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Contribute ideas and copy variations for ads and social campaigns, helping the team test and learn faster</li>\n<li>Turn competitor and social trend research into actionable insights , identify patterns, spot opportunities, and propose messaging angles that differentiate bunq</li>\n<li>Create and manage engaging blog and website content to support brand awareness and marketing goals</li>\n<li>Support campaign testing by proposing A/B ideas for headlines, hooks, and messaging variations to learn what resonates across markets</li>\n<li>Write structured drafts for ads, social posts, and website content that support product launches and high-impact campaigns</li>\n<li>Help keep messaging clear, sharp, and focused on real value for our users</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>You’re fluent in written and spoken English</li>\n<li>You’re available 5 days &amp; 40 hours a week for 3 months</li>\n<li>You’re currently studying or recently graduated in English, Media, Communications, Marketing, Journalism, or a similar field</li>\n<li>You have strong writing skills and can adapt tone for ads, social media, and marketing content</li>\n<li>You understand the basics of digital marketing and why hooks, headlines, and variations matter</li>\n<li>You’re curious about why certain messages perform better than others</li>\n<li>You enjoy researching competitor campaigns, social trends, and messaging patterns</li>\n<li>You can turn research into clear insights and practical content ideas</li>\n<li>You have strong attention to detail and are comfortable receiving feedback and revising your work</li>\n<li>You have experience running or contributing to social media accounts (strong plus)</li>\n<li>You’re eager to learn and excited to contribute to marketing that actually drives impact</li>\n</ul>\n<p><strong>Your space to perform</strong></p>\n<ul>\n<li>Great, international colleagues who share your mindset</li>\n<li>A MacBook so you can Get Shit Done with us</li>\n<li>Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options</li>\n<li>Friday drinks and other celebrations - bunq style</li>\n</ul>","enriched_at":1788800681990},{"id":"job_939552ff-215","title":"Branch Manager, Ireland & Belgium","source_url":"https://careers.bunq.com/o/branch-manager-belgium-ireland","location":null,"job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Finance","description":"<p>At bunq, we&#39;re on a mission to Make Life Easy for our users by creating the most user-centric banking experience out there.</p>\n<p>We&#39;re looking for a Branch Manager, Ireland &amp; Belgium who takes ownership of converting our presence in both markets into full local branches, and who becomes the named contact regulators trust.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Deliver the full branch conversion for Ireland and Belgium to a fixed regulatory deadline, owning the task register end to end.</li>\n<li>Be the named contact for the National Bank of Belgium and the Central Bank of Ireland.</li>\n<li>Localize bunq&#39;s AML/CFT framework for both markets through gap analysis.</li>\n<li>Decide escalated retail customer due diligence cases where local context is the deciding factor.</li>\n<li>Use AI to scale the above.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>You have owned a supervisory relationship as the primary named contact, and know what the NBB or CBI expects in practice.</li>\n<li>You have delivered a regulated entity setup, licence change, or passporting project to a hard external date.</li>\n<li>You have deep AML/CFT knowledge in Ireland or Belgium, and working familiarity with the other.</li>\n<li>You&#39;ve made and defended individual user investigation decisions in a consumer retail context.</li>\n<li>You preferably speak French or Dutch.</li>\n</ul>\n<p><strong>What We Offer:</strong></p>\n<ul>\n<li>Great, international colleagues who share your mindset</li>\n<li>Make lasting impact by working on complex &amp; exciting challenges</li>\n<li>Remote setup: after 3 weeks onboarding in Amsterdam (“AMS”) office, work 2 weeks a quarter in AMS - the rest of time you can work in Belgium.</li>\n<li>We support growth with bunq Academy and €1500 annual learning budget</li>\n<li>Travel expenses are covered for AMS visits</li>\n<li>A MacBook so you can Get Shit Done with us</li>\n<li>€60 monthly allowance that rolls over monthly and resets annually, replacing the phone/internet line above</li>\n<li>Frequent epic events, including an annual bunq weekend away</li>\n</ul>","enriched_at":1788364743358},{"id":"job_61a14f0c-3b1","title":"VP/Head of People","source_url":"https://careers.bunq.com/o/vp-of-people","location":null,"job_type":"full-time","experience_level":"executive","work_arrangement":"hybrid","category":"HR","description":"<p>At bunq, People is a core business function. We use data, technology and automation to help our people perform at their best and enable bunq to scale internationally.</p>\n<p>As VP/ Head of People, you will turn bunq’s mission and business priorities into a clear global People strategy. You’ll take ownership of hiring, performance, development and retention, ensuring every initiative solves a real business problem and delivers measurable results.</p>\n<p>This is a hands-on leadership role for someone who combines strong commercial judgment with genuine People expertise. You’ll identify bottlenecks, improve systems and work closely with leaders to build high-performing teams and an environment where people can grow and succeed.</p>\n<h3>Take ownership</h3>\n<ul>\n<li>Understand bunq’s mission, vision and business priorities.</li>\n<li>Translate them into a clear, outcome-driven People strategy.</li>\n<li>Build scalable systems that help employees perform, develop and succeed.</li>\n<li>Hire and retain the right people in roles where they can make the greatest impact.</li>\n<li>Provide employees with the tools, training and feedback they need to perform at their best.</li>\n<li>Help leaders set clear expectations, develop their teams and address underperformance.</li>\n<li>Strengthen a culture built on connection, ownership and high performance.</li>\n<li>Continuously improve People initiatives using data, feedback and measurable outcomes.</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>Proven experience building and scaling data-driven People systems across hiring, onboarding, performance, development and retention.</li>\n<li>A track record of identifying the most important bottlenecks across the employee lifecycle and delivering practical improvements with measurable results.</li>\n<li>Strong commercial judgment, including experience owning People budgets, developing compensation and benefits structures, and setting salary benchmarks across multiple markets.</li>\n<li>The ability to connect People priorities and investments directly to company goals, operational needs and business outcomes.</li>\n<li>Experience attracting, assessing and retaining exceptional talent in fast-paced, high-performance environments.</li>\n<li>A practical approach to culture, translating company values into clear expectations, leadership behaviours and everyday ways of working.</li>\n<li>Hands-on experience supporting international expansion, including employment structures, contracts, compensation, benefits and local compliance.</li>\n<li>Confidence working with senior leaders, using data to challenge decisions and address performance or organisational issues.</li>\n<li>Experience using technology, AI and automation to simplify processes, improve decision-making and enable the People function to scale efficiently.</li>\n</ul>\n<h3>Benefits</h3>\n<ul>\n<li>Great, international colleagues who share your mindset</li>\n<li>Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.</li>\n<li>Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration</li>\n<li>We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.</li>\n<li>We support growth with bunq Academy and €1500 annual learning budget</li>\n<li>Massive discount with Urban Sports Club</li>\n<li>Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices)</li>\n<li>A MacBook so you can Get Shit Done with us</li>\n<li>Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options</li>\n<li>An optional pension plan with monthly contribution from bunq</li>\n<li>Monthly contribution to your phone and internet bills</li>\n<li>Friday drinks and other celebrations - bunq style</li>\n</ul>","enriched_at":1787652765699},{"id":"job_e7438121-b1e","title":"(Senior) Technology Risk Officer","source_url":"https://careers.bunq.com/o/technology-risk-officer","location":null,"job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"IT","description":"<p>At bunq, we&#39;re on a mission to Make Life Easy for our users by creating the most user-centric banking experience out there. To deliver on that promise, our services must be reliable 100% of the time.</p>\n<p>We&#39;re looking for a (Senior) Technology Risk Officer who takes ownership of making sure our ICT infrastructure can withstand and recover from disruption. As second line of defense, you&#39;ll test whether our controls actually work, not just whether they exist on paper, so weaknesses are found before they become incidents, protecting user&#39;s trust and letting bunq scale without operational risk growing alongside it.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Continuously test and challenge bunq&#39;s ICT infrastructure to surface weaknesses before they affect our users, going beyond &quot;are we compliant&quot; to verify controls actually work, and use AI to automate testing, monitoring, and evidence collection at scale.</li>\n<li>When something goes wrong, dig into what really happened in the engineering process, interpret results to separate meaningful risk from noise, and prioritize remediation accordingly.</li>\n<li>Lead business continuity and disaster recovery testing, designing realistic drills for technology, business processes, and critical suppliers.</li>\n<li>Coordinate across technical and business teams, challenging control owners and driving weaknesses through to resolution, this role is yours to own end to end.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>You have deep knowledge of operational and ICT resilience, and you think like an engineer, you want to understand what actually happened in a system, not just whether a checkbox was ticked.</li>\n<li>You have proven skills in automated control testing and monitoring, and can design continuous tests and alerts that catch control failures early.</li>\n<li>You have deep expertise in business continuity and resilience testing, and can design realistic drills across technology, process, and supplier risk.</li>\n<li>You have strong risk judgement and analytical skills, and can prioritize remediation based on what actually matters.</li>\n<li>You have proven stakeholder management and challenge skills, comfortable pushing engineering teams directly and holding the line, and you&#39;re comfortable using AI to design and scale risk processes.</li>\n</ul>\n<p><strong>Benefits:</strong></p>\n<ul>\n<li>Great, international colleagues who share your mindset</li>\n<li>Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.</li>\n<li>Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration</li>\n<li>We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.</li>\n<li>We support growth with bunq Academy and €1500 annual learning budget</li>\n<li>Massive discount with Urban Sports Club</li>\n<li>Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices)</li>\n<li>A MacBook so you can Get Shit Done with us</li>\n<li>Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options</li>\n<li>An optional pension plan with monthly contribution from bunq</li>\n<li>Monthly contribution to your phone and internet bills</li>\n<li>Friday drinks and other celebrations - bunq style</li>\n</ul>","enriched_at":1786587703469},{"id":"job_a5342ef9-f64","title":"Medior Legal Counsel","source_url":"https://careers.bunq.com/o/senior-legal-counsel-2","location":null,"job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Legal","description":"<p>At bunq, we move fast, launching products, entering new markets, and onboarding partners across the globe. Behind every partnership that makes users&#39; banking experience better, there&#39;s a contract. We need a sharp, senior lawyer who owns that process end to end, and in doing so, gets a front-row seat to every corner of bunq&#39;s business, from product launches to market expansions.</p>\n<p>As our Medior Legal Counsel, you&#39;ll get exposure to all areas of legal at bunq, from product launches to regulatory changes to new market expansions. You&#39;ll be the go-to person for every third-party contract at bunq, from payment processors to tech vendors, making sure we move fast without cutting corners.</p>\n<p>Your responsibilities include:</p>\n<ul>\n<li>Taking ownership of the contract review process using AI tools like Luminance</li>\n<li>Building smarter workflows that handle more, faster</li>\n<li>Giving bunq&#39;s leadership a clear, real-time picture of our third-party risk</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Qualified lawyer with a Master&#39;s degree in Law and a strong background in financial services</li>\n<li>Experience reviewing and negotiating high-volume third-party contracts, vendor agreements, data processing agreements, tech partnerships</li>\n<li>Familiarity with AI tools to make legal work faster and smarter</li>\n<li>Conversational Dutch (B1+ or higher)</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Hybrid setup: 2 days remote, 3 days in-office weekly</li>\n<li>Digital Nomad Program: up to 20 days per year to work while traveling</li>\n<li>€1.5k travel budget after 2 years and €3k after 4 years</li>\n<li>bunq Academy and €1500 annual learning budget</li>\n<li>Urban Sports Club membership</li>\n<li>Travel expenses covered</li>\n<li>MacBook provided</li>\n<li>Delicious lunches from in-house chefs</li>\n<li>Optional pension plan with monthly contribution from bunq</li>\n<li>Monthly contribution to phone and internet bills</li>\n</ul>","enriched_at":1785963997707},{"id":"job_be34ffaa-e4c","title":"Deputy AML Branch Manager - Belgium","source_url":"https://careers.bunq.com/o/deputy-aml-branch-manager-belgium","location":"Brussels","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Operations","description":"<p>At bunq, we&#39;re more than just a bank - we&#39;re on a mission to transform how people experience banking!</p>\n<p>Our user deserves the freedom to bank like a local, no matter where they are in Europe. By offering local IBANs, we ensure our users can integrate seamlessly into their chosen communities without barriers. Every successful transaction, gym membership, or rent payment is a step toward making them feel at home and letting us truly &quot;Make Life Easy.&quot;</p>\n<p>As an AML Branch Manager, you’ll play a pivotal role in localizing bunq’s compliance operations and AML framework to align with the specific country’s regulations. Your purpose? To bridge the gap between our user needs and the regulatory framework, helping us create solutions that balance risk management and enable our high-growth goals as a company.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Build and Operationalize: Establish and implement operational processes for a new branch in Belgium, ensuring bunq is compliant with the local regulatory framework.</li>\n<li>Set up day-to-day branch administrative tasks, including managing contracts, office operations, letters, and other logistics to ensure smooth and efficient operations.</li>\n<li>Localize the Compliance Operations Framework: Tailor bunq’s compliance operations and AML/CFT frameworks to meet the country-specific requirements, ensuring seamless integration with bunq’s overarching regulatory guidelines.</li>\n<li>Create and implement scalable, automated operational processes for effective compliance risk management.</li>\n<li>Act as a Key Liaison: Be the bridge between local regulators and bunq headquarters. Build strong, trust-based relationships with local authorities, providing them with accurate and timely information.</li>\n<li>Prepare for and participate in supervisory dialogues, audits, or inspections with the local regulators as required.</li>\n</ul>\n<h3>Requirements</h3>\n<ul>\n<li>Experience: working in compliance operations roles with deep expertise in the AML/CFT regulatory framework specific to bunq.</li>\n<li>Process Design: Proven experience in conducting process analyses and creating scalable, efficient, and automated compliance solutions.</li>\n<li>Project Management: Demonstrated ability to independently manage projects and establish operations from scratch with minimal supervision.</li>\n<li>Communication: Strong communication skills to effectively liaise with technical teams, non-technical stakeholders, and regulatory bodies.</li>\n<li>Business Acumen: In-depth understanding of balancing regulatory risk with the commercial needs of a rapidly scaling tech company.</li>\n<li>Attention to Detail: Result-driven, thorough, and attentive to detail while handling compliance, risk management, and localization challenges.</li>\n</ul>\n<h3>Benefits</h3>\n<ul>\n<li>Great, international colleagues who share your mindset</li>\n<li>Make lasting impact by working on complex &amp; exciting challenges</li>\n<li>Remote setup: after 3 weeks onboarding in Amsterdam (“AMS”) office, work 2 weeks a quarter in AMS - the rest of time you can work in Belgium.</li>\n<li>We support growth with bunq Academy and €1500 annual learning budget</li>\n<li>Travel expenses are covered for AMS visits</li>\n<li>A MacBook so you can Get Shit Done with us</li>\n<li>Monthly contribution to your phone and internet bills</li>\n<li>Frequent epic events, including an annual bunq weekend away</li>\n</ul>","enriched_at":1785265926798},{"id":"job_8d435733-805","title":"Payment Investigations Expert","source_url":"https://careers.bunq.com/o/payment-investigations-expert","location":null,"job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Finance","description":"<p>Behind every payment is someone who expects things to simply work. People shouldn&#39;t have to wonder where their money is or what&#39;s happening next. As a Payment Investigations Expert, you make payments feel effortless by giving our users fast answers, clear communication, and complete confidence in every interaction.</p>\n<h3>Take Ownership</h3>\n<p>As our Payment Investigations Expert, you&#39;ll own the end-to-end payment investigation journey, from the moment an issue surfaces to the moment it&#39;s resolved and prevented from happening again.</p>\n<p>You&#39;ll:</p>\n<ul>\n<li>Build and scale AI-powered automation for payment investigation flows, driving auto-handle rates higher and continuously raising the ceiling each quarter.</li>\n</ul>\n<ul>\n<li>Track investigation performance and user satisfaction through Looker and Amplitude, running monthly gap analyses to turn structural issues into clear, actionable process improvements.</li>\n</ul>\n<ul>\n<li>Define and maintain handling guidelines, KPIs, and decision logic that ensure every investigation is handled consistently, compliantly, and fast, regardless of who or what is executing it.</li>\n</ul>\n<h3>Requirements</h3>\n<p>You&#39;ll need:</p>\n<ul>\n<li>Deep knowledge of payment schemes, rules, and the full payments lifecycle, including escalation flows and third-party communication with banks and payment schemes.</li>\n</ul>\n<ul>\n<li>An AI-first mindset, designing processes to be executed by automation, not built around it, and actively looking for ways to eliminate manual handling permanently.</li>\n</ul>\n<ul>\n<li>The ability to hunt for root causes using data: not stopping at symptoms and not relying on gut feeling.</li>\n</ul>\n<ul>\n<li>A hands-on, get-it-done approach, being comfortable owning urgent cases directly, learning from every escalation, and translating that into structural fixes.</li>\n</ul>\n<ul>\n<li>Excellent communication skills and fluent English, with the ability to drive clear stakeholder alignment both in writing and in conversation.</li>\n</ul>\n<p>Your space to perform</p>\n<p>We give you the space and the tools you need to succeed</p>\n<p>Great, international colleagues who share your mindset</p>\n<p>Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.</p>\n<p>We support growth with bunq Academy and €1500 annual learning budget</p>\n<p>A Multisport gym card for your health and wellbeing (in Turkey)</p>\n<p>Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.</p>\n<p>Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices) (In Turkey)</p>\n<p>Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration</p>\n<p>We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.</p>\n<p>A MacBook so you can Get Shit Done with us</p>\n<p>Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options</p>\n<p>Private health insurance, just in case</p>\n<p>Monthly contribution to your phone and internet bills (in Turkey)</p>\n<p>Friday drinks and other celebrations - bunq style</p>","enriched_at":1784110133175}],"category_normalised":[{"category":"operations","count":7},{"category":"finance","count":3},{"category":"legal","count":2},{"category":"marketing","count":1},{"category":"it","count":1},{"category":"hr","count":1},{"category":"engineering","count":1}],"velocity":{"weeks":[{"week_start":"2026-04-13","count":2},{"week_start":"2026-06-01","count":1},{"week_start":"2026-06-15","count":2},{"week_start":"2026-07-13","count":2},{"week_start":"2026-07-27","count":1},{"week_start":"2026-08-03","count":1},{"week_start":"2026-08-10","count":1},{"week_start":"2026-08-24","count":1},{"week_start":"2026-08-31","count":2},{"week_start":"2026-09-14","count":3}],"trend":"accelerating","wow_pct":50},"momentum":{"recent_14d":4,"prior_14d":2,"growth_pct":100,"classification":"stable"},"salary_vs_industry":{"company_median":26205.5,"industry_median":null,"percentile":null,"sample_size":1,"by_region":[],"transparency_pct":6,"industry_transparency_pct":0,"transparency_warning":true},"market_share":{"company_jobs":16,"industry_total":16,"share_pct":100,"rank":1,"peer_count":1},"ai_exposure":{"occupation_weighted_score":0.309,"skill_weighted_score":0.256,"top_exposed_titles":[{"title":"User Verification Specialist","count":2,"score":0.362}],"top_exposed_skills":[{"skill":"Communication","count":3,"score":0.293},{"skill":"AI Tools","count":3,"score":0.218}]},"peer_set":[],"skills_lq":[],"geographic_shift":{"current":[{"region":"EU","count":4,"share_pct":57.1},{"region":"Unknown","count":3,"share_pct":42.9}],"emerging":[],"shrinking":[]},"seniority_anomalies":{"exec_recent_30d":2,"exec_prior_90d_avg":0,"exec_growth_pct":100,"notable_exec_hires":[{"title":"Deputy Head of Legal","location":"Amsterdam, Noord-Holland","posted_at":"2026-09-16"},{"title":"VP/Head of People","location":null,"posted_at":"2026-08-25"}]},"posting_dynamics":{"median_days_open":34,"industry_median_days_open":null,"long_open_count":4,"closure_rate_pct":50}}}}