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The team is responsible for how our customers segment and target their users. Every message Braze sends goes through our pipelines, which process billions of users per day.</p>\n<p>Your responsibilities will include:</p>\n<ul>\n<li>Designing and building features across our Ruby on Rails backend and React frontend</li>\n<li>Taking ownership of medium-sized projects and delivering them on time</li>\n<li>Writing and tuning queries against MongoDB and ClickHouse</li>\n<li>Collaborating with product managers, designers, and other engineering teams to clarify requirements and deliver features that meet customer needs</li>\n<li>Maintaining and evolving our systems, including writing thorough automated tests and reviewing teammates&#39; code</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>2+ years of professional experience building and shipping web applications</li>\n<li>Strong fundamentals in software design, data structures, and algorithms</li>\n<li>Experience with SQL and at least one production database</li>\n<li>Ability to take ownership of projects and deliver them on time</li>\n</ul>\n<p>Nice to have:</p>\n<ul>\n<li>Familiarity with Ruby, Ruby on Rails, TypeScript, React, Sidekiq, and SQL/NoSQL databases</li>\n<li>Experience with MongoDB, ClickHouse, Snowflake, or other data lake solutions</li>\n<li>Experience working on high-scale, high-throughput systems</li>\n</ul>\n<p>We offer competitive compensation, equity grants, and a comprehensive benefits package.</p>","enriched_at":1793597329035},{"id":"job_4dcb5e50-838","title":"Software Engineer II, User Targeting","source_url":"https://job-boards.greenhouse.io/braze/jobs/8262953","location":"Austin","job_type":"full-time","experience_level":"mid","work_arrangement":"hybrid","category":"Engineering","description":"<p>At Braze, we&#39;re a customer engagement platform that empowers brands to deliver great customer experiences.</p>\n<p>We&#39;re looking for a Software Engineer II to join the User Targeting team. The team is responsible for how our customers segment and target their users. Every message Braze sends goes through our pipelines, which process billions of users per day.</p>\n<p>Your responsibilities will include:</p>\n<ul>\n<li>Designing and building features across our Ruby on Rails backend and React frontend</li>\n<li>Taking ownership of medium-sized projects and delivering them on time</li>\n<li>Writing and tuning queries against MongoDB and ClickHouse</li>\n<li>Collaborating with product managers, designers, and other engineering teams to clarify requirements and deliver features that meet customer needs</li>\n<li>Maintaining and evolving our systems, writing thorough automated tests, reviewing teammates&#39; code, and participating in the on-call rotation</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>2+ years of professional experience building and shipping web applications</li>\n<li>Solid understanding of software design, data structures, and algorithms</li>\n<li>Experience with SQL and at least one production database</li>\n<li>Ability to take ownership of projects and deliver them with limited oversight</li>\n<li>Great communication and organizational skills</li>\n</ul>\n<p>Nice to have:</p>\n<ul>\n<li>Familiarity with Ruby, Ruby on Rails, TypeScript, React, Sidekiq, and SQL/NoSQL databases</li>\n<li>Experience with MongoDB, ClickHouse, Snowflake, or other data lake solutions</li>\n<li>High-scale, high-throughput system experience</li>\n</ul>\n<p>For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $104,400 and $176,040 annually with an expected On Target Earnings (OTE) between $116,000 - $195,600/year.</p>","enriched_at":1793597316045},{"id":"job_cd94610c-cda","title":"Software Engineer II, User Targeting","source_url":"https://job-boards.greenhouse.io/braze/jobs/8262968","location":"Chicago","job_type":"full-time","experience_level":"mid","work_arrangement":"hybrid","category":"Engineering","description":"<p>We&#39;re looking for a Software Engineer II to join the User Targeting team at Braze. The team is responsible for how customers segment and target their users. You will build and own features in a complex, high-scale segmentation system that underpins our entire product offering.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Design and implement features across our Ruby on Rails backend and React frontend</li>\n<li>Take ownership of medium-sized projects and deliver them on time</li>\n<li>Write and tune queries against MongoDB and ClickHouse</li>\n<li>Collaborate with product managers, designers, and other engineering teams to clarify requirements and deliver features</li>\n<li>Write thorough automated tests and review teammates&#39; code</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>2+ years of professional experience building and shipping web applications</li>\n<li>Solid understanding of software design, data structures, and algorithms</li>\n<li>Experience with SQL and at least one production database</li>\n<li>Ability to take ownership of projects and deliver them on time</li>\n</ul>\n<p>Nice to Have:</p>\n<ul>\n<li>Familiarity with Ruby, Ruby on Rails, TypeScript, React, Sidekiq, and SQL/NoSQL databases</li>\n<li>Experience with MongoDB, ClickHouse, Snowflake, or other data lake solutions</li>\n<li>High-scale, high-throughput system experience</li>\n</ul>\n<p>We offer competitive compensation, equity grants, and a comprehensive benefits package.</p>","enriched_at":1793597302836},{"id":"job_eed5310a-150","title":"Software Engineer II, Data Lakehouse","source_url":"https://job-boards.greenhouse.io/braze/jobs/8222294","location":"Toronto","job_type":"full-time","experience_level":"mid","work_arrangement":"hybrid","category":"Engineering","description":"<p>At Braze, we&#39;re a customer engagement platform that empowers brands to deliver great customer experiences.</p>\n<p>We&#39;re looking for a Software Engineer to grow our Data Lakehouse team&#39;s capacity for impact. The Data Lakehouse team provides the foundational infrastructure and tools that enable teams across the company to store, query, and analyze data at petabyte scale.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Design, develop, and maintain large-scale data systems</li>\n<li>Collaborate with cross-functional teams to identify and prioritize project requirements</li>\n<li>Develop scalable and efficient software solutions</li>\n<li>Troubleshoot and resolve technical issues</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Minimum 2 years of full-stack development experience</li>\n<li>Strong understanding of design, data structures, and algorithms</li>\n<li>Excellent communication and organizational skills</li>\n<li>Ability to work in a team environment</li>\n<li>Degree in computer science or equivalent experience</li>\n</ul>\n<p><strong>Nice to Have</strong></p>\n<ul>\n<li>Prior experience building software at scale, handling high volumes of data and traffic</li>\n<li>Experience with Python, Snowflake, ClickHouse, microservice architecture, and distributed systems</li>\n<li>Familiarity with modern data warehousing, BI, and analytics</li>\n</ul>\n<p><strong>What We Offer</strong></p>\n<ul>\n<li>Competitive compensation (CA$125,280 - CA$235,736/year)</li>\n<li>Comprehensive Total Rewards package, including equity grants and benefits</li>\n<li>Flexible paid time off</li>\n<li>Professional development opportunities</li>\n<li>Collaborative and transparent culture</li>\n</ul>\n<p><strong>About Braze</strong> Braze is a leading customer engagement platform that empowers brands to deliver great customer experiences.</p>","enriched_at":1793597288115},{"id":"job_bea5fd95-b83","title":"Software Engineer II","source_url":"https://job-boards.greenhouse.io/braze/jobs/8220764","location":"Toronto","job_type":"full-time","experience_level":"mid","work_arrangement":"hybrid","category":"Engineering","description":"<p>At Braze, we&#39;re a customer engagement platform that helps brands deliver great customer experiences. We&#39;re looking for a Software Engineer II to join our WhatsApp team.</p>\n<p>As a Software Engineer II, you will work on building, scaling, and expanding Braze&#39;s suite of global messaging channels, including WhatsApp, LINE, and Kakao. You will be responsible for building out new features, improving performance, and providing guidance on key architectural decisions.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Build out new features for our messaging channels</li>\n<li>Improve performance and optimize our systems for resilience as they scale</li>\n<li>Provide guidance on key architectural decisions</li>\n<li>Work with your teammates to tackle significant engineering challenges</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>2-4 years of full-stack development experience</li>\n<li>Strong understanding of distributed systems, data structures, and algorithms</li>\n<li>Self-starter with great communication and organizational skills</li>\n<li>Prior experience working in a team environment</li>\n</ul>\n<p>Nice to Have:</p>\n<ul>\n<li>Professional experience with Ruby, Rails, MongoDB, PostgreSQL, Redis, Sidekiq, React, TypeScript</li>\n<li>Professional experience building distributed systems at scale</li>\n<li>Experience with agile processes</li>\n</ul>\n<p>We offer a comprehensive Total Rewards package, including equity grants of restricted stock (RSUs), competitive compensation, retirement and Employee Stock Purchase Plans, flexible paid time off, and comprehensive benefit plans covering medical, dental, vision, life, and disability.</p>","enriched_at":1793597275493},{"id":"job_a46f5ecd-100","title":"Senior Technical Support Specialist","source_url":"https://job-boards.greenhouse.io/braze/jobs/8045092","location":"Tokyo","job_type":"full-time","experience_level":"senior","work_arrangement":"onsite","category":"Customer Service","description":"<p>At Braze, we&#39;re a customer engagement platform that helps brands deliver great customer experiences.</p>\n<p>As a Senior Technical Support Specialist, you will be an essential part of our Global Technical Support Team that owns the post-sale technical relationship with our customers.</p>\n<p>Your focus will be to own, prioritize, troubleshoot, and build a response plan for complex inbound customer support issues relating to our platform.</p>\n<p>You will work in coordination with your Global Technical Support Leadership and teammates to ensure our customers are able to quickly and successfully overcome any technical issues they may face when using our platform.</p>\n<p>You&#39;ll also regularly contribute to our knowledge database, helping to &#39;pay it forward&#39; allowing teammates and customers to learn quickly from your insight.</p>\n<p>As a senior member of the Technical Support Team, you will be expected to act as an internal escalation point for critical support tickets that are handled by our more junior members and act as a hand-off for those critical tickets for team members who are not on shift.</p>\n<p>You will be expected to provide assistance and guidance to more Junior members of the Support Team as well as members of the organization outside of Technical Support.</p>\n<p>Your focus will also be to develop in-depth understanding of the platform&#39;s features and functionalities as well as our customer&#39;s use cases and be able to continue to feed that insight back into the business.</p>\n<p>While in this role, you should be identifying areas of the Braze product in which you can specialize in and become a Subject Matter Expert.</p>\n<p>In this function, you will be the first point of escalation for any specific cases that need additional assistance from the Technical Support Team.</p>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Bachelor&#39;s Degree from a 4-year college or university (or similar experience-based proficiency level)</li>\n<li>3-6 years experience supporting a technical product, ideally in SaaS or Mobile</li>\n<li>Excellent communication skills both in Japanese and English, and customer-centric attitude</li>\n<li>Experience handling time-sensitive, pressure-intensive customer issues</li>\n<li>Working knowledge of Case Management tools like Salesforce, Zendesk or similar ticketing system</li>\n<li>Talent for synthesizing complex ideas and communicating them in a way others can easily understand</li>\n<li>Experience with Ruby, Java, C++, JavaScript, or other programming languages</li>\n<li>Curiosity towards learning new things and attitude to explore on one&#39;s own</li>\n</ul>\n<p><strong>Nice to Have:</strong></p>\n<ul>\n<li>Technical domain knowledge of one or more of the following: SaaS, Mobile, APIs, Three-tier architecture, Snowflake, MongoDB</li>\n<li>Experience in mobile platforms (Android, iOS)</li>\n<li>Experience with HTML, CSS, Liquid, and SQL</li>\n</ul>","enriched_at":1793597262797},{"id":"job_eaec25c6-3f9","title":"Senior Technical Solutions Engineer","source_url":"https://job-boards.greenhouse.io/braze/jobs/8222735","location":"London","job_type":"full-time","experience_level":"senior","work_arrangement":"hybrid","category":"Engineering","description":"<p>At Braze, we&#39;re a customer engagement platform that empowers brands to Be Absolutely Engaging™. We&#39;re seeking a Senior Technical Solutions Engineer to join our Solutions Consulting organization.</p>\n<p>The successful candidate will be responsible for building and maintaining shared systems that the field deploys into, turning field signal into a build backlog, producing insight, and driving adoption of what the team builds.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Build and maintain demo automation, agent and MCP skill packages, workflow plugins, and the discoverable asset repository</li>\n<li>Define what we need to know from the SolCon org, instrument how it&#39;s collected, and translate it into prioritized work with a named metric attached</li>\n<li>Produce insight, not reporting, on what happened, why it happened, and what changed as a result</li>\n<li>Reconcile what different regional teams already measure, and surface the patterns they aren&#39;t looking at</li>\n<li>Go find friction qualitatively by talking to SolCons, AEs, and regional leaders about how deals &amp; their own processes actually run</li>\n<li>Take on high-leverage one-off requests where a bespoke build is genuinely the right call</li>\n<li>Drive adoption of what the team builds</li>\n<li>Partner with Field Architecture, POC Program Delivery, Security &amp; Privacy, Tech Partnerships, and RFP Management</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Experience in an operations, go-to-market engineering, solutions engineering, or technical program management role in B2B SaaS</li>\n<li>Technical enough to build: comfortable with scripting and light application development (Python, JavaScript/Node, APIs, SDKs), and fluent with AI development tooling (Claude, Cursor, agent frameworks, MCP)</li>\n<li>Data-fluent: comfortable in Salesforce, Looker (or similar BI tooling) and a warehouse (Snowflake or similar)</li>\n<li>Understand how go-to-market teams actually operate , sales cycles, presales motions, and what makes a technical evaluation succeed or stall</li>\n<li>Able to build against a set of requirements, and equally able to write the requirements yourself when nobody hands them to you</li>\n<li>Self-directed and a strong communicator</li>\n</ul>\n<p>We offer competitive compensation, retirement and Employee Stock Purchase Plans, flexible paid time off, comprehensive benefit plans, family services, professional development, and a curated in-office employee experience.</p>","enriched_at":1793597245495},{"id":"job_3eaf0571-737","title":"Senior Technical Recruiter (6-month Fixed-Term Contract)","source_url":"https://job-boards.greenhouse.io/braze/jobs/8191278","location":"New York City","job_type":"contract","experience_level":"senior","work_arrangement":null,"category":"Human Resources","description":"<p>At Braze, we&#39;re a customer engagement platform that empowers brands to Be Absolutely Engaging™. We&#39;re seeking a Senior Technical Recruiter to help build and scale our PDE (Product, Design, and Engineering) teams.</p>\n<p><strong>Responsibilities</strong> We&#39;re looking for a world-class Senior Technical Recruiter to design and execute customized recruiting strategies while serving as a Talent Partner for our hiring managers. You will:</p>\n<ul>\n<li>Manage high-volume, high-impact searches with minimal guidance, demonstrating creativity in problem-solving and resourcefulness across all stages of the hiring journey</li>\n<li>Develop and execute creative recruitment strategies using data from tools like Greenhouse, Gem, and Looker</li>\n<li>Serve as a strategic partner to stakeholders by facilitating dialogue</li>\n<li>Identify and share innovative sourcing techniques to elevate searches</li>\n<li>Act as a thought partner to hiring managers across all organizational levels</li>\n<li>Maintain a stellar candidate experience at every stage</li>\n<li>Drive new and impactful operational processes within the TA team</li>\n<li>Act as a Change Agent, effectively communicating new processes and enabling others to adapt</li>\n<li>Seamlessly work across departments, offering support to other teams during hiring spikes</li>\n<li>Mentor and guide more junior team members</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Minimum of 5 years of full-cycle technical recruiting experience in a dynamic, fast-paced tech environment</li>\n<li>Successful track record of hiring technical talent across skillsets including software engineering, product management, and design</li>\n<li>Deep understanding of recruitment metrics and ability to use data effectively</li>\n<li>Proven experience in independently partnering with and influencing executive leadership on hiring initiatives</li>\n<li>Strong knowledge and interest in technology and engineering</li>\n</ul>\n<p><strong>What We Offer</strong></p>\n<ul>\n<li>Competitive compensation that may include equity</li>\n<li>Retirement and Employee Stock Purchase Plans</li>\n<li>Flexible paid time off</li>\n<li>Comprehensive benefit plans covering medical, dental, vision, life, and disability</li>\n<li>Family services that include fertility benefits and equal paid parental leave</li>\n<li>Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend</li>\n<li>A curated in-office employee experience</li>\n<li>Opportunities to give back to the community</li>\n<li>Employee Resource Groups</li>\n<li>Collaborative, transparent, and fun culture</li>\n</ul>","enriched_at":1793597230819},{"id":"job_9a9f33e8-8b5","title":"Senior Technical Recruiter (6-month Fixed-Term Contract)","source_url":"https://job-boards.greenhouse.io/braze/jobs/8315188","location":"Chicago","job_type":"contract","experience_level":"senior","work_arrangement":"hybrid","category":"Human Resources","description":"<p>At Braze, we&#39;re a customer engagement platform that empowers brands to Be Absolutely Engaging™. We&#39;re seeking a Senior Technical Recruiter to help build and scale our PDE (Product, Design, and Engineering) teams.</p>\n<p><strong>Responsibilities</strong> We&#39;re looking for a world-class Senior Technical Recruiter to design and execute customized recruiting strategies while serving as a Talent Partner for our hiring managers. You will:</p>\n<ul>\n<li>Manage high-volume, high-impact searches with minimal guidance, demonstrating creativity in problem-solving and resourcefulness across all stages of the hiring journey.</li>\n<li>Develop and execute creative recruitment strategies using data from tools like Greenhouse, Gem, and Looker to improve our practices.</li>\n<li>Serve as a strategic partner to stakeholders by facilitating dialogue.</li>\n<li>Identify and share innovative sourcing techniques to elevate your searches.</li>\n<li>Act as a thought partner to hiring managers across all organizational levels, including executive leadership and key cross-functional stakeholders.</li>\n<li>Maintain a stellar candidate experience at every stage, ensuring each technical candidate feels respected, valued, and well-informed.</li>\n<li>Drive new and impactful operational processes within the TA team, embracing a solution-oriented and growth mindset to solve complex scenarios.</li>\n<li>Act as a Change Agent, effectively communicating the rationale behind new processes and enabling and encouraging others to adapt to them.</li>\n<li>Seamlessly work across departments, offering support to other teams during hiring spikes.</li>\n<li>Mentor and guide more junior team members, leading by example and fostering an inclusive and supportive workplace.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Minimum of 5 years of full-cycle technical recruiting experience in a dynamic, fast-paced tech environment, ideally with a high-growth startup.</li>\n<li>Successful track record of hiring technical talent, with experience across skillsets including software engineering, product management, and design.</li>\n<li>Deep understanding of recruitment metrics and the ability to use data effectively to drive strategic decisions.</li>\n<li>Proven experience in independently partnering with and influencing executive leadership on hiring initiatives.</li>\n<li>Strong knowledge and interest in technology and engineering.</li>\n</ul>\n<p><strong>What We Offer</strong></p>\n<ul>\n<li>Competitive compensation that may include equity.</li>\n<li>Retirement and Employee Stock Purchase Plans.</li>\n<li>Flexible paid time off.</li>\n<li>Comprehensive benefit plans covering medical, dental, vision, life, and disability.</li>\n<li>Family services that include fertility benefits and equal paid parental leave.</li>\n<li>Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.</li>\n<li>A curated in-office employee experience, designed to foster community, team connections, and innovation.</li>\n<li>Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching.</li>\n<li>Employee Resource Groups that provide supportive communities within Braze.</li>\n<li>Collaborative, transparent, and fun culture recognized as a Great Place to Work®.</li>\n</ul>","enriched_at":1793597215871},{"id":"job_918de446-377","title":"Senior Technical Architect","source_url":"https://job-boards.greenhouse.io/braze/jobs/8304484","location":"San Francisco","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Engineering","description":"<p>At Braze, we&#39;re a customer engagement platform that empowers brands to deliver great customer experiences.</p>\n<p>Our Expert Services team is seeking a Senior Technical Architect to own project delivery and technical solutioning across a portfolio of customer projects.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Own the execution of customer implementation engagements end to end, from onboarding through go live, and serve as the deep technical resource designing integrations and solutions.</li>\n<li>Design and implement technical solutions, including SDK and API integrations, while managing timeline, scope, and stakeholder alignment for a project.</li>\n<li>Engage with customer stakeholders to understand business and technical goals and build credible relationships across the account.</li>\n<li>Monitor progress and proactively resolve roadblocks to keep engagements on time and technically sound.</li>\n<li>Act as the technical conduit between Braze and the customer&#39;s product and engineering teams.</li>\n<li>Document stakeholder roles, technical requirements, and integration details to support a smooth handoff to the Customer Success Manager team after project completion.</li>\n<li>Coordinate with the customer&#39;s agencies and third parties to keep external partners aligned with the project&#39;s goals and timeline.</li>\n<li>Drive early adoption, set KPIs and success metrics, and apply best practices that help customers realize fast time to value.</li>\n<li>Advocate customer use cases to product development, and stay current on Braze&#39;s platform capabilities.</li>\n<li>Continually improve delivery and technical processes, and deliver enablement training and workshops tailored to each customer.</li>\n</ul>\n<p><strong>Who You Are</strong></p>\n<ul>\n<li>You&#39;ve built your career at the intersection of people and technology.</li>\n<li>Demonstrated interest or hands-on experience with technical concepts such as SaaS, Mobile, APIs, Marketing Automation, Analytics, or programming.</li>\n<li>Highly organized and reliable, with a continuous improvement mindset and the discipline to keep project tracking consistently up to date.</li>\n<li>Strong analytical and creative problem-solving skills.</li>\n<li>A natural collaborator who can manage conflicting priorities, motivate stakeholders, and thrive in a fast-paced, cross-functional environment.</li>\n</ul>\n<p><strong>Qualifications</strong></p>\n<ul>\n<li>Bachelor&#39;s degree or equivalent experience in a relevant field.</li>\n<li>2 to 5 years in a similar customer-facing role, preferably in implementations, technical consulting, or customer success.</li>\n<li>Strong project management skills paired with genuine technical depth in APIs, SDKs, or related integration work.</li>\n<li>Excellent written and verbal communication skills.</li>\n</ul>\n<p><strong>What We Offer</strong></p>\n<ul>\n<li>Competitive compensation that may include equity.</li>\n<li>Retirement and Employee Stock Purchase Plans.</li>\n<li>Flexible paid time off.</li>\n<li>Comprehensive benefit plans covering medical, dental, vision, life, and disability.</li>\n<li>Family services that include fertility benefits and equal paid parental leave.</li>\n<li>Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.</li>\n<li>A curated in-office employee experience.</li>\n<li>Opportunities to give back to your 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