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You&#39;ll lead a team of one to two managers and around eight to twelve CSMs, and you&#39;ll build the customer motions that put our deepest investment where growth is most likely while moving every customer toward deployed, production-grade use of Backstory.</p>\n<h3>Responsibilities</h3>\n<ul>\n<li>Own retention and consumption: Drive gross retention, expansion and credit consumption, and lead customers onto the Backstory platform</li>\n<li>Run segmented customer motions: Run three coverage models (high-touch strategic, time-boxed emerging, and scaled), moving emerging accounts into strategic coverage within their renewal cycle</li>\n<li>Deliver value through solution-based thinking: Understand each strategic customer&#39;s business, technical environment, and what our product can become for them</li>\n<li>Build a high-performing team: Hire, develop and retain managers and CSMs, with a bench ready for larger books and new segments</li>\n<li>Run the CS operating rhythm: Own weekly renewal reviews, segment account reviews, monthly business reviews and quarterly planning</li>\n<li>Be our best customer: Run CS on Backstory, from account plans and health signals to renewal reviews and customer prep</li>\n<li>Lead cross-functional partnerships: Own the Sales to CS relationship, from handoff standards to joint renewal and expansion planning</li>\n</ul>\n<h3>Qualifications</h3>\n<ul>\n<li>12+ years in Customer Success, Account Management or post-sales leadership, including 5+ years leading teams and developing managers</li>\n<li>A track record of owning retention and expansion outcomes in B2B SaaS</li>\n<li>Experience building segmentation, capacity models, playbooks and metrics that scale, and running a function from data in Salesforce, Gainsight or similar</li>\n<li>Hands-on experience designing success planning, EBR and value frameworks for enterprise customers, and translating product usage into outcomes executives care about</li>\n</ul>","enriched_at":1792501922265},{"id":"job_b022da14-ca6","title":"Senior Manager, Demand Generation","source_url":"https://jobs.lever.co/people-ai/04017fde-2838-4d5e-88c8-55e68d8deb3e","location":"San Francisco, CA","job_type":"full-time","experience_level":"senior","work_arrangement":"remote","category":"Marketing","description":"<p>As Senior Manager of Demand Generation at Backstory, you will own how buyers find us and how they convert into pipeline. 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