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Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.</p>\n<p>As a Team Manager in Customer Satisfaction &amp; Incident (CSI), you will lead a team of specialists who work with customers, partners, senior executives, and our Public Relations, Technology, Product and Legal teams. You will build a culture of continuous improvement, where your team digs into root causes, understands that every customer&#39;s situation is different, and acts early to prevent the next incident.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Coach, mentor and manage a team of CSI specialists, building a culture of excellence, accountability and continuous learning.</li>\n<li>Set clear expectations, give regular feedback, manage performance and development plans; address performance or behaviour gaps directly.</li>\n<li>Coach beyond the task at hand, so your team builds strong critical thinking and problem-solving skills for complex escalations.</li>\n<li>Own your goals and projects from start to finish, whether they are assigned to you or ones you start yourself.</li>\n<li>Be the key decision-maker for your team during complex, high-stakes escalations.</li>\n<li>Find the root causes of recurring escalations and push for lasting fixes, not just quick workarounds.</li>\n<li>Build strong relationships with internal partners such as Legal, Public Relations, Product, Supply and senior leadership, influencing without direct authority to clear blockers.</li>\n<li>Manage your team&#39;s escalation queue and backlog.</li>\n<li>Use raw data, dashboards and performance reports to diagnose gaps, suggest improvements and build the case for change.</li>\n<li>Own an assigned area of our operations: put new and existing processes into practice and keep procedures and documentation current and accurate.</li>\n<li>Manage team members fairly and consistently, and keep management track above par.</li>\n<li>Oversee quality checks and related training, and hold the team to the highest standards of case handling and our customer conduct standards.</li>\n<li>Treat team morale as a core part of your job.</li>\n<li>Delegate and share responsibilities so the team does not rely on you for every decision, help grow future leaders, and run team meetings that are engaging, relevant and lead to action.</li>\n<li>Take part in hiring, including screening and interviewing candidates.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>People management experience leading a team of 8 or more in a contact centre or customer support environment, escalation or senior specialist is preferred.</li>\n<li>Excellent spoken and written English, and the ability to explain complex situations clearly and confidently to anyone.</li>\n<li>Willingness to work 24/7 rotational shifts, including weekends and public holidays.</li>\n<li>A strong track record of reviewing, improving and running processes that lift efficiency and team performance.</li>\n<li>A focus that goes beyond numbers - you care about the quality of each resolution and the customer&#39;s whole experience.</li>\n<li>Experience influencing teams such as Legal, Public Relations, Product or Supply without direct authority, managing senior leaders&#39; 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Our story began in 2005, and today we are part of Booking Holdings with a diverse team of over 7,000 people from 90 countries.</p>\n<p>As a Support Associate in Bangkok, supporting Thai &amp; English, you will:</p>\n<ul>\n<li>Deliver outstanding service to guests and coordinate with our partners via phone, email, and chat</li>\n<li>Handle a high volume of inquiries and deliver accurate, timely resolutions</li>\n<li>Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)</li>\n<li>Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)</li>\n<li>Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time</li>\n<li>Apply Agoda policies and procedures in a fair and consistent way</li>\n<li>Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases</li>\n<li>Safeguard customer data and maintain strict confidentiality at all times</li>\n<li>Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation</li>\n<li>As part of a rotating shift schedule, you’ll occasionally work weekends and public holidays, planned in advance with your team</li>\n<li>Enjoy Agoda’s Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks</li>\n</ul>\n<p>Core Skills and Competencies:</p>\n<ul>\n<li>Strong customer focus and a genuine desire to help others</li>\n<li>Native-level spoken and written Thai skills, and proficient in English</li>\n<li>Ability to stay calm, accurate, and professional under pressure</li>\n<li>Good problem-solving skills, using guidelines and data to make decisions effectively</li>\n<li>Flexibility to adapt to new tools, processes, and feedback</li>\n<li>Ability to manage time and priorities in a fast-paced, high-volume environment</li>\n<li>Reliability, integrity, and a positive, collaborative attitude</li>\n</ul>\n<p>Nice to Have:</p>\n<ul>\n<li>Prior working experience in customer support, contact center, or service roles</li>\n<li>Experience in travel, e-commerce, hospitality, or BPO is a plus</li>\n<li>Experience working with international customers or partners</li>\n<li>Familiarity with contact center, CRM, or ticketing systems</li>\n</ul>\n<p>Why Agoda:</p>\n<ul>\n<li>Competitive compensation with performance-based incentives</li>\n<li>Annual discretionary performance bonus</li>\n<li>Health insurance and other locally competitive benefits</li>\n<li>Agoda travel discounts and special rates on accommodation and related products</li>\n<li>Work from anywhere for up to 30 days per year</li>\n<li>Structured training, coaching, and clear performance metrics</li>\n<li>Opportunities to grow your career within the Customer Experience Group or across Agoda</li>\n<li>An inclusive, international work environment where your ideas and feedback are valued</li>\n</ul>","enriched_at":1793517870861},{"id":"job_c6b379c2-001","title":"Strategic Account Manager, Programs","source_url":"https://job-boards.greenhouse.io/agoda/jobs/8340762","location":"New York","job_type":"full-time","experience_level":"senior","work_arrangement":"onsite","category":"Sales","description":"<p>As an NYC-based Strategic Account Manager, Marketing Programs, you will play a critical role in driving the growth and performance of Agoda and Priceline&#39;s North American hotel partner network.</p>\n<p>This is a highly cross-functional role that combines commercial account management, regional operations, analytics, and strategic project execution.</p>\n<p>You will work closely with Market Managers, Regional Directors, and commercial leadership to identify growth opportunities, improve partner performance, and support key regional initiatives.</p>\n<p>Leveraging data, market insights, and partner feedback, you will help shape supply strategies, optimize marketing program adoption, and deliver actionable recommendations that drive business results.</p>\n<p>The ideal candidate is analytical, commercially minded, comfortable working with data, and passionate about solving business problems in a fast-paced environment.</p>\n<h4>Commercial Growth &amp; Partner Engagement</h4>\n<ul>\n<li>Drive adoption and growth of Agoda and Priceline marketing and visibility programs across North America.</li>\n<li>Support hotel partners and internal teams in identifying opportunities to increase production, conversion, and overall partner performance.</li>\n<li>Maintain a healthy pipeline of opportunities through proactive outreach and relationship management.</li>\n<li>Develop and deliver customized business reviews, presentations, and recommendations for internal and external stakeholders.</li>\n<li>Gather partner feedback and translate insights into scalable solutions and process improvements.</li>\n</ul>\n<h4>Regional Performance &amp; Strategy</h4>\n<ul>\n<li>Monitor regional performance trends and identify opportunities for growth, optimization, and risk mitigation.</li>\n<li>Partner with regional leadership to execute strategic initiatives and commercial priorities.</li>\n<li>Analyze supply, revenue, and performance metrics to provide actionable recommendations for leadership teams.</li>\n<li>Support quarterly planning, forecasting, and business reviews through data-driven insights.</li>\n<li>Escalate and help resolve operational or product issues that impact partner experience or regional performance.</li>\n</ul>\n<h4>Analytics &amp; Operational Excellence</h4>\n<ul>\n<li>Translate complex data into clear, concise recommendations for leadership.</li>\n<li>Identify opportunities to improve workflows, reporting processes, and operational efficiency through technology and automation.</li>\n<li>Leverage AI and emerging technologies responsibly to improve productivity, insights generation, and decision-making.</li>\n</ul>\n<h4>Required Qualifications</h4>\n<ul>\n<li>Bachelor’s degree in business, or a related field, or equivalent professional experience.</li>\n<li>3-5+ years of experience in account management, business operations, strategy, analytics, consulting, project management, or a related field.</li>\n<li>Strong analytical and problem-solving skills with the ability to translate data into actionable business insights.</li>\n<li>Advanced proficiency in Excel and/or Google Sheets.</li>\n<li>Working knowledge of SQL (or similar query language) and experience with BI / data visualization tools (e.g., Tableau, Power BI, Looker, Superset, etc.) or willingness to learn quickly.</li>\n<li>Comfortable working with AI-powered tools and adopting new technologies.</li>\n<li>Excellent communication skills in English (written and verbal); able to explain complex topics clearly and tailor the message to different audiences.</li>\n<li>Strong project management and stakeholder management skills.</li>\n<li>Self-starter with strong ownership, accountability, and execution skills.</li>\n</ul>\n<h4>Preferred Qualifications</h4>\n<ul>\n<li>Ability to balance strategic thinking with hands-on execution.</li>\n<li>Strong commercial acumen and data-driven decision making.</li>\n<li>Proven ability to influence stakeholders across different functions and levels of the organization.</li>\n<li>Curiosity, ownership mindset, and a passion for driving measurable business impact.</li>\n</ul>","enriched_at":1793517852017},{"id":"job_d1645a78-dde","title":"Strategic Account Manager, Hotel Programs","source_url":"https://job-boards.greenhouse.io/agoda/jobs/8284247","location":"New York","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Sales","description":"<p>As an NYC-based Strategic Account Manager, Marketing Programs, you will play a critical role in driving the growth and performance of Agoda and Priceline&#39;s North American hotel partner network.</p>\n<p>You will work closely with Market Managers, Regional Directors, and commercial leadership to identify growth opportunities, improve partner performance, and support key regional initiatives.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Driving adoption and growth of Agoda and Priceline marketing and visibility programs across North America</li>\n<li>Supporting hotel partners and internal teams in identifying opportunities to increase production, conversion, and overall partner performance</li>\n<li>Maintaining a healthy pipeline of opportunities through proactive outreach and relationship management</li>\n<li>Developing and delivering customized business reviews, presentations, and recommendations for internal and external stakeholders</li>\n<li>Gathering partner feedback and translating insights into scalable solutions and process improvements</li>\n</ul>\n<p>You will also monitor regional performance trends, analyze supply, revenue, and performance metrics, and provide actionable recommendations for leadership teams.</p>\n<p>Requirements include:</p>\n<ul>\n<li>Bachelor’s degree in business, or a related field, or equivalent professional experience</li>\n<li>3-5+ years of experience in account management, business operations, strategy, analytics, consulting, project management, or a related field</li>\n<li>Strong analytical and problem-solving skills with the ability to translate data into actionable business insights</li>\n<li>Advanced proficiency in Excel and/or Google Sheets</li>\n<li>Working knowledge of SQL (or similar query language) and experience with BI / data visualization tools</li>\n<li>Excellent communication skills in English</li>\n</ul>\n<p>Preferred qualifications include:</p>\n<ul>\n<li>Ability to balance strategic thinking with hands-on execution</li>\n<li>Strong commercial acumen and data-driven decision making</li>\n<li>Proven ability to influence stakeholders across different functions and levels of the organization</li>\n</ul>\n<p>In addition to a competitive base salary, roles are eligible to be considered for an annual bonus. The range for Connecticut and the NYC-metro area is $90,360 - $106,320.</p>","enriched_at":1793517832944},{"id":"job_15fba4c1-30b","title":"Strategic Account Manager, Homes","source_url":"https://job-boards.greenhouse.io/agoda/jobs/8255781","location":"Mumbai","job_type":"full-time","experience_level":"senior","work_arrangement":null,"category":"Sales","description":"<p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.</p>\n<p>As a Strategic Account Manager, Homes, you will build and own long-term relationships with Agoda&#39;s strategic and key accounts, comprised of top-producing partners. Your goal will be to maintain and improve the performance of these accounts, typically from a portfolio of top-producing properties for the country.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Proactively engaging Agoda&#39;s supply partners to drive mutual growth and maximize value</li>\n<li>Providing consultative services and tailor-made solutions to hotel partners to improve mutual revenue growth</li>\n<li>Demonstrating a data-driven and consultative approach to prioritizing tasks and delivering pitches that lead to high conversion for each hotel partner</li>\n<li>Maintaining meaningful and high-frequency engagement with supply partners, including a minimum of one face-to-face interaction per quarter</li>\n<li>Responding to the needs and requests of hotel partners in a timely and effective manner</li>\n</ul>\n<p>To succeed in this role, you will need:</p>\n<ul>\n<li>A bachelor&#39;s degree, with a master&#39;s degree being a plus</li>\n<li>At least 4 years of experience in business development and/or account management</li>\n<li>Experience in OTA, fast-paced tech environments, and e-commerce</li>\n<li>Strong interpersonal skills and the ability to influence both external and internal stakeholders</li>\n<li>Strong analytical acumen with proven data-driven problem-solving skills</li>\n<li>Proficiency in English and Hindi, both orally and in writing</li>\n</ul>","enriched_at":1793517797951},{"id":"job_ee1caa02-681","title":"Strategic Account Manager (Bangkok based)","source_url":"https://job-boards.greenhouse.io/agoda/jobs/8335946","location":"Bangkok, Thailand","job_type":"full-time","experience_level":"senior","work_arrangement":"onsite","category":"Sales","description":"<p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.</p>\n<p>As a Strategic Account Manager, you will be the main contact between our accommodation partners and Agoda, with the responsibility of nurturing the relationship with our key supply partners and driving mutual growth.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Builds and owns long-term relationships between Agoda and strategic accounts</li>\n<li>Maintains and improves account performance</li>\n<li>Proactively engages supply partners to drive mutual growth</li>\n<li>Provides consultative services and tailor-made solutions to hotel partners</li>\n<li>Demonstrates a data-driven approach to prioritizing tasks and delivering pitches</li>\n<li>Maintains high-frequency engagement with supply partners</li>\n<li>Responds to hotel partners&#39; needs and requests in a timely and effective manner</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Bachelor&#39;s degree</li>\n<li>Minimum 3-5 years of experience in business development and/or account management</li>\n<li>Strong interpersonal skills and ability to influence stakeholders</li>\n<li>Experience in internet/e-commerce preferred</li>\n<li>Strong analytical and problem-solving skills</li>\n<li>Team player with a professional attitude and work ethic</li>\n<li>Proven success in acquiring, building, and maintaining long-term customer relationships</li>\n<li>Adapts well to change and able to work in a fast-paced environment</li>\n<li>Ability to create new, innovative ideas</li>\n<li>Strong proficiency in English and fluent in Thai</li>\n</ul>\n<p><strong>Nice to Have:</strong></p>\n<ul>\n<li>MBA or Master&#39;s degree</li>\n<li>Experience in the travel industry</li>\n</ul>","enriched_at":1793517784235},{"id":"job_b8e9bfe7-9d5","title":"Staff Software Engineer - Frontend-Heavy Full Stack (Gurugram Based)","source_url":"https://job-boards.greenhouse.io/agoda/jobs/7584956","location":"Gurugram","job_type":"full-time","experience_level":"staff","work_arrangement":"onsite","category":"Engineering","description":"<p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.</p>\n<p>The Full Stack Engineering Department builds the Agoda web and app products. We have several teams in front-end focusing on different aspects of our products including accommodations, flights, payments, marketing, post-booking services, and more.</p>\n<p>As a Staff Software Engineer - Frontend-Heavy Full Stack, you will lead full-stack architecture and system design for features used by millions of customers across web and cross-platform environments. You will own complex end-to-end systems, mentor and guide high-performing teams, drive technical decisions, and collaborate with Product and Design.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Lead full-stack architecture and system design for features used by millions of customers across web and cross-platform environments.</li>\n<li>Own complex end-to-end systems: Take responsibility for building, integrating, and maintaining both frontend and backend components, including the critical Backend for Frontend (BFF) layer.</li>\n<li>Mentor and guide high-performing teams: Provide technical leadership, drive engineering excellence, and support the growth of your peers.</li>\n<li>Drive technical decisions: Influence architecture and best practices across multiple squads, ensuring scalable, reliable, and high-quality solutions.</li>\n<li>Collaborate with Product and Design: Work closely with cross-functional partners to deliver cohesive, user-centered features and experiments that directly impact business outcomes.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>8+ years of experience in software engineering, with a strong record of technical leadership and end-to-end ownership.</li>\n<li>Expertise in Scala, Kotlin, Python, and JavaScript/TypeScript, plus hands-on experience with frameworks such as Node.js and React (or similar TypeScript frameworks).</li>\n<li>Proven experience leading end-to-end architecture on high-traffic, high-availability platforms, ideally with exposure to cross-platform or migration projects.</li>\n<li>BFF (Backend for Frontend) experience is a must: You have designed, built, or maintained BFF layers that bridge frontend and backend systems.</li>\n<li>Track record of technical mentorship, cross-team collaboration, and solving ambiguous, complex problems in fast-paced environments.</li>\n<li>Strong API and middleware skills: Ability to design and implement APIs and backend services tailored for frontend needs.</li>\n</ul>\n<p>Nice to Have:</p>\n<ul>\n<li>Experience with Java or other JVM languages.</li>\n<li>Exposure to cloud platforms, microservices, and modern DevOps practices.</li>\n<li>Prior work on large-scale migration or cross-platform initiatives.</li>\n</ul>\n<p>We offer a workplace that values diversity and inclusion, and we are committed to providing equal employment opportunities regardless of various personal characteristics.</p>","enriched_at":1793517771224},{"id":"job_883e99ea-90e","title":"Software Developer, Back End (Bangkok-based, 6-month Contract)","source_url":"https://job-boards.greenhouse.io/agoda/jobs/6883659","location":"Bangkok","job_type":"contract","experience_level":"entry","work_arrangement":"onsite","category":"Engineering","description":"<p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.</p>\n<p>You will be part of a team of experienced software developers to help integrate with more partners and/or improve existing integrations. As a Contract Software Developer in our Back End Engineering department, you will develop and maintain high-quality software solutions in alignment with project requirements. Your responsibilities will include collaborating with cross-functional teams to understand requirements and technical designs, troubleshooting, debugging, and upgrading existing systems, writing clean, scalable, and efficient code, participating in code reviews, and staying up-to-date with emerging technologies and industry trends.</p>\n<p>The ideal candidate will have a strong sense of ownership through a bachelor’s degree with coding boot camps or self-taught experiences. We value practical experience and a passion for programming, so having personal Git projects is a definite plus.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Develop and maintain high-quality software solutions in alignment with project requirements.</li>\n<li>Collaborate with cross-functional teams to understand requirements and technical designs.</li>\n<li>Troubleshoot, debug, and upgrade existing systems.</li>\n<li>Write clean, scalable, and efficient code.</li>\n<li>Participate in code reviews and contribute to best practices and coding standards.</li>\n<li>Stay up-to-date with emerging technologies and industry trends.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Fresh graduates are welcome to apply. Preferably less than two years of experience.</li>\n<li>Bachelor’s degree in any stream with coding experience or completing a software engineering-related BootCamp.</li>\n<li>Strong written and verbal communication skills in English with great problem-solving skills and attention to detail.</li>\n<li>Proficient in one or more programming languages (e.g., Python, JavaScript, Java, C#, Kotlin or similar).</li>\n<li>Proficient in Databases and SQL queries.</li>\n<li>Experience with version control systems, preferably Git.</li>\n</ul>\n<p><strong>Benefits:</strong> No benefits mentioned.</p>","enriched_at":1793517752374},{"id":"job_1562de73-16f","title":"Senior Lead, Responsible Officer","source_url":"https://job-boards.greenhouse.io/agoda/jobs/8288618","location":"Tokyo","job_type":"full-time","experience_level":"senior","work_arrangement":"onsite","category":"Operations","description":"<p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.</p>\n<p>We are looking for a motivated professional to join Agoda Japan as a new Responsible Officer and support our existing travel business operations. In this role, you will help ensure that relevant travel-related operations in Japan are appropriately managed by reviewing processes, providing guidance, and coordinating with relevant stakeholders.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Serve as the qualified Responsible Officer for Agoda Japan’s travel business.</li>\n<li>Support relevant teams in ensuring that travel agency-related operations in Japan are conducted in accordance with applicable laws, internal policies, and business procedures.</li>\n<li>Support Agoda Japan’s engagement with travel industry bodies and regulatory authorities.</li>\n<li>Review internal procedures, manuals, and SOPs related to travel services, and provide recommendations for improvement where appropriate.</li>\n<li>Review customer complaints and inquiries related to the travel agency business.</li>\n<li>Monitor complaints and operational issues for recurring or serious trends.</li>\n<li>Receive and review reports on suppliers&#39; performance issues relating to Japan inventory.</li>\n<li>Review significant changes to customer-facing information related to the Travel Business Act.</li>\n<li>Maintain appropriate records of regulatory inquiries, RO reviews and endorsements.</li>\n<li>Support internal training, periodic reviews, and other activities related to the management of travel operations.</li>\n<li>Provide input and recommendations to relevant business owners on matters within the RO scope.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>A valid qualification as a Certified Travel Services Supervisor.</li>\n<li>Experience in travel, online travel, hospitality, e-commerce, customer support, compliance, business operations, or a related field.</li>\n<li>Strong communication skills and the ability to coordinate effectively with internal and external stakeholders.</li>\n<li>A practical, solution-oriented mindset and the ability to take ownership of ambiguous or evolving issues.</li>\n<li>Strong Japanese communication skills, both written and spoken.</li>\n<li>Basic business English skills.</li>\n<li>The ability to manage multiple tasks and stakeholders while working independently.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Agoda prides itself on being a company represented by people of all different backgrounds and orientations.</li>\n<li>Prioritizes attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation.</li>\n<li>Employment at Agoda is based solely on a person&#39;s merit and qualifications.</li>\n</ul>","enriched_at":1793517734250}],"category_normalised":[{"category":"sales","count":53},{"category":"marketing","count":45},{"category":"engineering","count":37},{"category":"operations","count":35},{"category":"human resources","count":28},{"category":"finance","count":28},{"category":"customer service","count":25},{"category":"data science","count":17},{"category":"design","count":13},{"category":"legal","count":8},{"category":"product 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